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impact.com City of Cape Town, Western Cape, South Africa

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal and Fanatics, visit

Your Role at Impact

Senior Manager Talent Acquisition @ impact.com | Recruitment, Tech Savvy

Research Project Support

• Coordinate research project logistics, including vendor communications and participant incentive programs
• Organize and maintain research archives for easy access and knowledge sharing
• Support survey development from design through testing and launch
• Draft benchmark research reports using established templates and formats
• Assist with research report promotion by preparing key insights and supporting materials

Data Analysis & Reporting

• Prepare data for analysis
• Perform basic statistical analysis
• Create presentations and reports from research findings
• Collaborate with internal teams to enhance data visualization and reporting

• 2 - 4 years of experience in a market research role, research analyst, or similar role.
• Bachelor's degree preferred in Marketing, Business Administration, Economics, Statistics, Mathematics, or Psychology
• Relevant coursework in Statistics, Research Methods, Data Analysis, or Marketing Principles is a plus
• Market research certifications or specialized short courses are a bonus
• Survey tools: Experience with survey platforms like SurveyMonkey or Qualtrics, including implementing survey logic (skip, branching, quotas) and performing QA testing.
• Data skills: Expertise in Excel or Google Sheets for cleaning and structuring raw data, using pivot tables, charts, and formulas to identify key insights.
• Presentation tools: Strong skills in PowerPoint, Google Slides, or similar for creating reports and decks
• Research fundamentals: Understanding of effective survey design, principles of question construction, and data collection methodologies
• Communication: Strong written and verbal skills for clear reporting and team collaboration
• Organization: Excellent time management with ability to handle multiple projects
• Detail-oriented: Careful approach to data accuracy and quality control
• Hybrid : The ability to work at our Cape Town office 1-2 times per week with the line manager.

• Experience with project management tools (e.g., Asana, Jira)
• Data visualization skills (can be learned on the job)
• Quantitative reasoning and advanced analytical capabilities
• Market research certifications or specialized coursework
• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with 10X provident fund
• Stock Options
• Primary caregiver leave
• Casual work environment
• Affiliate & Partnerships Industry Fundamentals Certification by PXA

Impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

• Associate

• Full-time

• Marketing and Information Technology

• Software Development, Internet Marketplace Platforms, and Marketing Services

Join to apply for the Market Research Specialist role at impact.com

At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!

impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal and Fanatics, visit

We’re seeking a detail-oriented and proactive Market Research Assistant to join our marketing research team. This role is perfect for someone who wants to dive deep into market research while supporting critical business insights that drive strategic decisions. You'll work closely with our Senior Market Research & Analytics Manager and Director of Content to coordinate projects, analyze data, and help bring research findings to life for internal and external stakeholders.

• Research Project Support
  • Coordinate research project logistics, including vendor communications and participant incentive programs
  • Organize and maintain research archives for easy access and knowledge sharing
  • Support survey development from design through testing and launch
  • Draft benchmark research reports using established templates and formats
  • Assist with research report promotion by preparing key insights and supporting materials
• Data Analysis & Reporting
  • Prepare data for analysis
  • Perform basic statistical analysis
  • Create presentations and reports from research findings
  • Collaborate with internal teams to enhance data visualization and reporting

• 2 - 4 years of experience in a market research role, research analyst, or similar role.
• Bachelor's degree preferred in Marketing, Business Administration, Economics, Statistics, Mathematics, or Psychology
• Relevant coursework in Statistics, Research Methods, Data Analysis, or Marketing Principles is a plus
• Market research certifications or specialized short courses are a bonus
• Survey tools: Experience with survey platforms like SurveyMonkey or Qualtrics, including implementing survey logic (skip, branching, quotas) and performing QA testing.
• Data skills: Expertise in Excel or Google Sheets for cleaning and structuring raw data, using pivot tables, charts, and formulas to identify key insights.
• Presentation tools: Strong skills in PowerPoint, Google Slides, or similar for creating reports and decks
• Research fundamentals: Understanding of effective survey design, principles of question construction, and data collection methodologies
• Communication: Strong written and verbal skills for clear reporting and team collaboration
• Organization: Excellent time management with ability to handle multiple projects
• Detail-oriented: Careful approach to data accuracy and quality control
• Hybrid: The ability to work at our Cape Town office 1-2 times per week with the line manager

• Experience with project management tools (e.g., Asana, Jira)
• Data visualization skills (can be learned on the job)
• Quantitative reasoning and advanced analytical capabilities
• Market research certifications or specialized coursework

• Unlimited PTO policy
• Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
• Training & Development
• Learning the advanced partnership automation products
• Medical Aid and Provident Fund
• Group schemes with Discovery & Bonitas for medical aid
• Group scheme with 10X provident fund
• Stock Options
• 3-year vesting schedule pending Board approval
• Primary caregiver leave
• Internet Allowance
• Flexible work hours
• Casual work environment
• Technology stipend
• Affiliate & Partnerships Industry Fundamentals Certification by PXA

impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.

• Entry level

• Full-time

• Marketing and Sales

• Software Development

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Overview

Our client is a well-respected Market Research firm and they are HIRING! The successful candidate will play a pivotal role in the organization, serving as the primary point of contact for clients, driving business growth, and ensuring the successful execution of research projects. This role requires a blend of project management skills, sales acumen, and a deep understanding of market research methodologies.

• Serve as the primary point of contact for clients.
• Drive business growth through client relationships and research projects.
• Ensure the successful execution of research projects from inception to delivery.
• Apply project management skills and market research expertise to deliver high-quality results.

• MCom Degree in Research, Psychology, Commerce or equivalent.
• At least 5 years’ experience in a similar role (e.g., Researcher, KAM, Sales, Management Consulting).
• 1-3 years successful key account management experience with a proven track record in client relationship management and research project management, preferably in the market research or consulting industry.
• 1-3 years managing medium to large-scale projects, preferably in research.
• 1-3 years working experience in solution development.

Clause: If you have not received any response within two weeks from when you applied, please consider your application unsuccessful. However, your CV will be kept on our database for any other suitable positions.

The Client Success Managers play a critical role in ensuring high client satisfaction as they adopt and scale with our clients' software product(s). In partnership with clients' Sales Account Managers, the Client Success team owns the client experience starting at the pre-sale demo, pilot and initial onboarding phase, through to adoption, full utilization and renewal/expansion. This specific role will focus on supporting the Client Success of the Research Defender suite of products, with a long term vision of expanding the scope of the role to other software products. This is an individual contributor role reporting to VP, Client Success.

What you will do:

1. Partner with Client Success Team leadership to execute the overall vision, strategic, and tactical plans for the Client Success department in order to meet company revenue targets.
2. Develop and continuously maintain engaging API Documentation and other product training materials to facilitate onboarding and adoption of new products and releases.
3. Drive rapid platform utilization by effectively onboarding new clients through delivery and training services, self-serve content, and hands-on product support.
4. Conduct pre-sales demos as needed, manage pilot cycles, and onboard new clients, while partnering with Sales account managers to understand clients’ businesses, and how our clients' products add value.
5. Partner with our clients' internal resources to proactively identify and resolve client pain points that put client loyalty and retention at risk.
6. Serve as a liaison between our clients' software and their Product Management team by regularly sharing client feedback and priorities.
7. Build and maintain an effective and efficient level 1 software support function to address client concerns with potential product errors.

1. 2-4+ years of excellence in client-facing project management work in the market research industry.
2. Prior experience, or willingness to learn, sales-related skills that overlap with Client Success; including sales cycle management, sales-techniques like upselling, contract renewals, etc.
3. Ability to convey enthusiasm for solving customer issues, conveying product-related knowledge and expertise.
4. Exceptional organizational awareness, emotional intelligence, and written/verbal communication.
5. Proven experience building and maintaining strong relationships with stakeholders at all levels of seniority and experience, within and outside of the company.
6. Being coachable, taking extreme ownership, and trusting the process.
7. Strong problem-solving skills and ability to think critically and on your feet.
8. Fluency in business English, with a wide knowledge of various professional terms from different industries.
9. Polished, succinct, and grammatically correct written communication skills.
10. An at-home fiber internet connection with a minimum speed of 20 Mbps is a requirement of the position.
11. Experience working in popular online survey software tools like Qualtrics, Decipher, Confirmit, Alchemer, etc.
12. Experience working with API services/products, tools and documentation.
13. SQL Experience.

Come join IDC, the premier global technology market research firm, recognized by the Institute for Industry Analyst Relations (IIAR) as the Analyst Firm of the Year – Global 2023 for delivering critical, timely insights around the world, when our customers faced unprecedented challenges.

Data is increasingly at the core of all strategic decisions, and we are committed to using IDC's world-class knowledge base to provide our customers with innovative insights leveraging both off-the-shelf and tailor-made solutions.

The Verticals Team of IDC Data & Analytics Unit in META is looking for a Senior Research Analyst to support the expansion of its telecom research across META and globally. The focus of the role is around both ongoing syndicated and custom research. The senior analyst will be required to contribute to IDC’s data and analytics products.

Responsibilities

• Collecting data and developing analysis on telecom market spending and business segments to support IDC tracker products within the META region and globally.
• Delivering both quantitative and qualitative research on telecom market with a special focus on both core telecom and ICT / adjacent services.
• Taking full ownership of IDC tracker product(s) and timely delivery of those with impeccable quality.
• Should be willing to travel for business purposes.
• Supporting specific custom consulting projects, based on IDC data and analysis and on desk research from varied publicly available sources, by building data models to meet client needs, or to capture telecom market behavior and trends. Collaborating with IDC research and consulting teams to ensure successful outcome of consulting projects.
• Elaborating written descriptions, charts, presentations, or marketing material from the analysis and present them in webinars, to clients, or at IDC events.
• Developing strong relationships with telecom operators and ICT vendors and improve the visibility and relevance of IDC's research in META and globally.
• Closely collaborating with IDC sales and consultants to help drive business development.

This position calls for someone with experience or interest in working with telecom market research, management consulting, or market intelligence domains, with a good understanding of the broader ICT ecosystem and good exposure to key industry issues and technology developments.She / he has experience in managing datasets, developing sophisticated market models, and formal report writing skills. This role has a data-oriented bias so good data skills will be crucial for the position.

Qualifications

• Strong analytical and data modelling skills. The candidate must possess strong desk research and primary research skills with a strong attitude to identify key business trends based on qualitative analysis.
• At least 3-4 years' experience in telecom market research, or in relevant practice in an ICT market research or consulting firm.
• Should be able to network with people within the telecom / ICT industry and forge industry contacts.
• Outstanding data interpretation and writing skills and being able to provide meaningful recommendations.
• Good time management and planning skills, ability to conduct several projects in parallel, with complex team structures.
• Ability to articulate complex concepts in a synthetic prose.
• Extensive problem-solving skills and positive attitude.
• Advanced knowledge of MS Office packages (especially MS Excel).
• University MA / MSc degree in Business, Economics, or STEM subjects (., Science, Technology, Engineering, Mathematics).
• Professional fluency in written and oral English.
• Experience in data modelling and forecasting techniques.
• Candidates with a knowledge of Python / R and Tableau are preferred.
• Ability of data management, data visualization tools.
• Previous experience on telecom and Internet of Things projects.
• Public speaking and good interpersonal communications skills.

Our client consists of a group of experienced industry veterans looking to revolutionize the survey data and sampling process. Their clients include the world’s top management consultancies, market research agencies, and brands. Their mission is to make their clients’ research process easier and to be a reliable, repeatable data collection partner.

The Senior Project Manager delivers quality market research projects in a way that consistently results in the highest level of client satisfaction. The Senior Project Manager is an organized, detail-oriented individual with the ability to successfully manage multiple projects from start to finish, in a fast-paced, rapidly changing environment. The Senior Project Manager will work within a team of several other project managers reporting to one of their Client Experience Managers.

The shift for this position aligns with US business hours in Central Time, which equates to 3pm - 12am SAT from March to November and 4pm - 1am SAT from November to March.

• Proactively lead advanced market research projects with survey programming, sample delivery, and post-field deliverables from kick-off to successful close.
• Lead all aspects of client communication during project delivery including timelines, assigning responsibilities, updates, and issue resolution.
• Exemplify exceptional customer service by understanding and successfully delivering customer requests with proactive, effective communication.
• Lead and coordinate support from internal team members and third-party partners with clear specifications, timelines, and expectations.
• Immerse yourself in our clients’ businesses, understanding their challenges, objectives, how it is performing, and how they define success.
• Partner with leadership in driving continuous improvements to the company’s operating model including the design and deployment of new technologies, processes, and revised roles.

Required

• 3+ years of excellence in client-facing project management of advanced online sample projects.
• Functional knowledge of survey platforms, such as SurveyMonkey, Decipher, or Qualtrics.
• Advanced knowledge of Microsoft Excel, including knowledge of advanced formulas, VLOOKUP, and pivot tables.
• Native-like fluency in business English, with a wide knowledge of various professional terms from different industries.
• A reliable at-home fibre internet connection with a minimum speed of 20 Mbps is a requirement of the position.

Preferred

• Knowledge of DIY sampling platforms highly preferred, and ample experience expected managing sample collection across a variety of panels and clients.
• Bachelor's degree.

Attributes

• An energetic self-starter with a proactive attitude who can learn quickly.
• Strong critical thinker with excellent time management, prioritization, and organization skills including the ability to effectively multi-task under pressure.
• Professional demeanour, excellent written and oral communication skills.
• Able to thrive in a fast-paced continuous learning, continuous improvement environment.
• Positive energy and ability to handle stress in the face of challenges.

HR Services, Recruitment & Selection.