8 Radisson Blu Hotel Waterfront jobs in South Africa
Hotel Cleanliness Expert (Houseman) - Protea Hotel by Breakwater Lodge Waterfront
Cape Town, Western Cape
Marriott
Posted 6 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Housekeeping & Laundry
**Location** Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa, 8001VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Hotel Cleanliness Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Hotel Cleanliness Expert makes sure the spaces in the hotel help create a great guest experience.
No matter what position you are in, there are a few things that are critical to success - ensuring a safe workplace, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Hotel Cleanliness Experts - to get it right for our guests and our business each and every time.
**CRITICAL TASKS**
Guest Relations
+ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
+ Anticipate and address guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
+ Assist other employees to ensure proper coverage and prompt guest service.
+ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
Housekeeping Protocol
+ Contact Engineering, At Your Service (AYS)/ Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs and preventative maintenance issues.
+ Respond promptly to requests from guests, Front Desk, or At Your Service requests.
+ Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
+ Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed.
+ Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk.
+ Comply with quality assurance expectations and standards.
+ Return cart to designated area at the end of shift.
+ Clean and organize items stored in laundry room, supply/storage closets, linen room, and/or uniform room.
+ Fold cleaned linen into designated size, either by hand or using folding machine.
+ Post caution signs (e.g., wet floor signs) to limit traffic when necessary.
+ Perform other reasonable duties as requested.
Guest Rooms, Villas, and Suites
+ Check that all appliances are present in the room and in working order (e.g., hair dryer, TV, remote, microwave).
+ Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror.
+ Dust, polish, and remove marks from walls and furnishings (e.g., appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance door).
+ Enter guest rooms following procedures for gaining access, such as knocking three times, saying "Housekeeping," and ensuring vacancy before entering.
+ Limit access to guest rooms while cleaning by following departmental procedures.
+ Remove trash, dirty linen, and room service items from room and balcony/patio.
+ Replace dirty linens (e.g., sheets, pillow cases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards.
+ Replace guest amenities and supplies in rooms, such as toiletries, glasses, mugs, linens, towels, tissues, coffee, printed materials, and laundry bags according to standards.
+ Report missing hotel/resort property and damages to room to manager/supervisor.
Public and Employee Spaces
+ Clean public and employee restrooms and showers, including stocking bathroom with adequate paper goods and soap, cleaning all surfaces, and emptying trash.
+ Clean glass (e.g., windows, mirrors) in public and employee areas by removing dust, spots, and smears.
+ Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment (e.g., mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, stain remover).
+ Dust surfaces in assigned area, including furniture, fixtures, woodwork, pictures, public or house phones, fire extinguisher boxes, exit signs, and air vents.
+ Empty trash containers, ashtrays, and ash urns in public areas into proper containers for recycling or disposal.
+ Inspect condition of furniture for tears, rips, and stains and report damages to manager/supervisor.
+ Clean and maintain lights by wiping lamps, light fixtures, and light switches, checking that they are in proper working condition, and reporting burnt-out bulbs.
Communication
+ Speak to guests and co-workers using clear, appropriate and professional language.
+ Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
+ Support all co-workers and treat them with dignity and respect.
Safety and Security
+ Complete appropriate safety training and certifications to perform work tasks.
+ Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
+ Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
+ Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
+ Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS). Follow any local Training requirements & Guidance
+ Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
+ Maintain awareness of undesirable persons on property premises.
+ Support all co-workers and treat them with dignity and respect.
Policies and Procedures
+ Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
+ Follow company and department policies and procedures.
+ Perform other reasonable job duties as requested by Supervisors.
+ Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
+ Protect the privacy and security of guests and coworkers.
**CRITICAL COMPETENCIES**
Interpersonal Skills
+ Customer Service Orientation
+ Team Work
+ Diversity Relations
Personal Attributes
+ Safety Orientation
+ Presentation
+ Dependability
+ Integrity
+ Positive Demeanor
**PREFERRED QUALIFICATIONS**
**Education**
Higher Education, Diploma or equivalent
**Related Work Experience**
Minimum one year work experience in a similar role.
**Supervisory Experience**
No supervisory experience is required
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
#LI-TK1
#LI-On-site
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
**Job Number**
**Job Category** Housekeeping & Laundry
**Location** Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa, 8001VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Hotel Cleanliness Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Hotel Cleanliness Expert makes sure the spaces in the hotel help create a great guest experience.
No matter what position you are in, there are a few things that are critical to success - ensuring a safe workplace, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Hotel Cleanliness Experts - to get it right for our guests and our business each and every time.
**CRITICAL TASKS**
Guest Relations
+ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
+ Anticipate and address guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
+ Assist other employees to ensure proper coverage and prompt guest service.
+ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
Housekeeping Protocol
+ Contact Engineering, At Your Service (AYS)/ Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs and preventative maintenance issues.
+ Respond promptly to requests from guests, Front Desk, or At Your Service requests.
+ Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
+ Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed.
+ Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk.
+ Comply with quality assurance expectations and standards.
+ Return cart to designated area at the end of shift.
+ Clean and organize items stored in laundry room, supply/storage closets, linen room, and/or uniform room.
+ Fold cleaned linen into designated size, either by hand or using folding machine.
+ Post caution signs (e.g., wet floor signs) to limit traffic when necessary.
+ Perform other reasonable duties as requested.
Guest Rooms, Villas, and Suites
+ Check that all appliances are present in the room and in working order (e.g., hair dryer, TV, remote, microwave).
+ Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror.
+ Dust, polish, and remove marks from walls and furnishings (e.g., appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance door).
+ Enter guest rooms following procedures for gaining access, such as knocking three times, saying "Housekeeping," and ensuring vacancy before entering.
+ Limit access to guest rooms while cleaning by following departmental procedures.
+ Remove trash, dirty linen, and room service items from room and balcony/patio.
+ Replace dirty linens (e.g., sheets, pillow cases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards.
+ Replace guest amenities and supplies in rooms, such as toiletries, glasses, mugs, linens, towels, tissues, coffee, printed materials, and laundry bags according to standards.
+ Report missing hotel/resort property and damages to room to manager/supervisor.
Public and Employee Spaces
+ Clean public and employee restrooms and showers, including stocking bathroom with adequate paper goods and soap, cleaning all surfaces, and emptying trash.
+ Clean glass (e.g., windows, mirrors) in public and employee areas by removing dust, spots, and smears.
+ Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment (e.g., mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, stain remover).
+ Dust surfaces in assigned area, including furniture, fixtures, woodwork, pictures, public or house phones, fire extinguisher boxes, exit signs, and air vents.
+ Empty trash containers, ashtrays, and ash urns in public areas into proper containers for recycling or disposal.
+ Inspect condition of furniture for tears, rips, and stains and report damages to manager/supervisor.
+ Clean and maintain lights by wiping lamps, light fixtures, and light switches, checking that they are in proper working condition, and reporting burnt-out bulbs.
Communication
+ Speak to guests and co-workers using clear, appropriate and professional language.
+ Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
+ Support all co-workers and treat them with dignity and respect.
Safety and Security
+ Complete appropriate safety training and certifications to perform work tasks.
+ Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
+ Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
+ Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
+ Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS). Follow any local Training requirements & Guidance
+ Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
+ Maintain awareness of undesirable persons on property premises.
+ Support all co-workers and treat them with dignity and respect.
Policies and Procedures
+ Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
+ Follow company and department policies and procedures.
+ Perform other reasonable job duties as requested by Supervisors.
+ Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
+ Protect the privacy and security of guests and coworkers.
**CRITICAL COMPETENCIES**
Interpersonal Skills
+ Customer Service Orientation
+ Team Work
+ Diversity Relations
Personal Attributes
+ Safety Orientation
+ Presentation
+ Dependability
+ Integrity
+ Positive Demeanor
**PREFERRED QUALIFICATIONS**
**Education**
Higher Education, Diploma or equivalent
**Related Work Experience**
Minimum one year work experience in a similar role.
**Supervisory Experience**
No supervisory experience is required
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
#LI-TK1
#LI-On-site
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
0
Junior Accountant | AC Hotel by Marriott Cape Town Waterfront
Cape Town, Western Cape
Marriott
Posted 7 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Finance & Accounting
**Location** AC Hotel Cape Town Waterfront, Dockrail Road, Foreshore, Cape Town, The Western Cape, South Africa, 8001VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Reporting to the Finance Manager, the successful incumbent will be responsible for the accurate, timeous recording of all required financial obligations in accordance with the Marriott International Hotels Policies and Procedures.
**CANDIDATE PROFILE**
+ 1 At least 2 years' experience in an accounts environment
+ Good Computer literacy in MS Office programs
+ The ability to perform well under pressure
+ Accuracy and attention to detail
+ Ability to work without supervision and within a team
+ Strong planning and organizing skills to meet deadlines with regards to operational requirements essential
+ Strong interpersonal and communication skills
**CORE WORK ACTIVITIES**
**Managing Work, Projects, and Policies**
+ Coordinates and implements accounting work and projects as assigned.
+ Coordinates, implements and follows up on Accounting SOP audits for all areas of the property.
+ Reconcile banking, and follow up on variances in accordance with policies and procedures.
+ Assist with stock take audits of stock counts.
+ Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
+ Complete period-end closing procedures and reports as specified.
+ Participate in internal, external, and regulatory audit processes and ensure compliance with SOPs.
+ Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers.
+ Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
+ Complies with all applicable laws related to fraud and collection procedures.
+ Verifies contracts for groups and performs credit reference checks for direct billed groups if necessary.
**Maintaining Finance and Accounting Goals**
+ Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
+ Develops specific goals and plans to prioritize, organize, and accomplish your work.
+ Submits reports in a timely manner, ensuring delivery deadlines.
+ Ensures profits and losses are documented accurately.
+ Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.
+ Maintains a strong accounting and operational control environment to safeguard assets.
+ Completes period end function each period.
+ Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources.
+ Abides with SOP's, LSOP's and MIP's
**Demonstrating and Applying Accounting Knowledge**
+ Demonstrates knowledge of job-relevant issues, products, systems, and processes.
+ Demonstrates knowledge of return check procedures.
+ Demonstrates knowledge of the Gross Revenue Report.
+ Demonstrates knowledge and proficiency with write off procedures.
+ Demonstrates knowledge and proficiency with consolidated deposit procedures.
+ Keeps up-to-date technically and applying new knowledge to your job.
+ Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
+ Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
**Additional Responsibilities**
+ Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
+ Demonstrates personal integrity.
+ Uses effective listening skills.
+ Demonstrates self confidence, energy and enthusiasm.
+ Manages group or interpersonal conflict effectively.
+ Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
+ Manages time well and possesses strong organizational skills.
+ Presents ideas, expectations and information in a concise, well organized way.
+ Uses problem solving methodology for decision making and follow up.
+ Makes collections calls if necessary.
**PREFERRED QUALIFICATIONS**
Bachelors Degree in Finance and Accounting or equivalent, minimum 2 years experience in finance and accounting or related professional area
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
_#LI-Onsite_
At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it's the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others.
Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Finance & Accounting
**Location** AC Hotel Cape Town Waterfront, Dockrail Road, Foreshore, Cape Town, The Western Cape, South Africa, 8001VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Reporting to the Finance Manager, the successful incumbent will be responsible for the accurate, timeous recording of all required financial obligations in accordance with the Marriott International Hotels Policies and Procedures.
**CANDIDATE PROFILE**
+ 1 At least 2 years' experience in an accounts environment
+ Good Computer literacy in MS Office programs
+ The ability to perform well under pressure
+ Accuracy and attention to detail
+ Ability to work without supervision and within a team
+ Strong planning and organizing skills to meet deadlines with regards to operational requirements essential
+ Strong interpersonal and communication skills
**CORE WORK ACTIVITIES**
**Managing Work, Projects, and Policies**
+ Coordinates and implements accounting work and projects as assigned.
+ Coordinates, implements and follows up on Accounting SOP audits for all areas of the property.
+ Reconcile banking, and follow up on variances in accordance with policies and procedures.
+ Assist with stock take audits of stock counts.
+ Check figures, postings, and documents for correct entry, mathematical accuracy, and proper codes.
+ Complete period-end closing procedures and reports as specified.
+ Participate in internal, external, and regulatory audit processes and ensure compliance with SOPs.
+ Classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers.
+ Prepare, maintain, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
+ Complies with all applicable laws related to fraud and collection procedures.
+ Verifies contracts for groups and performs credit reference checks for direct billed groups if necessary.
**Maintaining Finance and Accounting Goals**
+ Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
+ Develops specific goals and plans to prioritize, organize, and accomplish your work.
+ Submits reports in a timely manner, ensuring delivery deadlines.
+ Ensures profits and losses are documented accurately.
+ Monitors all taxes that apply, ensuring that taxes are current, collected and/or accrued.
+ Maintains a strong accounting and operational control environment to safeguard assets.
+ Completes period end function each period.
+ Provide direction and assistance to other organizational units regarding accounting and budgeting policies and procedures, and efficient control and utilization of financial resources.
+ Abides with SOP's, LSOP's and MIP's
**Demonstrating and Applying Accounting Knowledge**
+ Demonstrates knowledge of job-relevant issues, products, systems, and processes.
+ Demonstrates knowledge of return check procedures.
+ Demonstrates knowledge of the Gross Revenue Report.
+ Demonstrates knowledge and proficiency with write off procedures.
+ Demonstrates knowledge and proficiency with consolidated deposit procedures.
+ Keeps up-to-date technically and applying new knowledge to your job.
+ Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
+ Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
**Additional Responsibilities**
+ Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
+ Demonstrates personal integrity.
+ Uses effective listening skills.
+ Demonstrates self confidence, energy and enthusiasm.
+ Manages group or interpersonal conflict effectively.
+ Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
+ Manages time well and possesses strong organizational skills.
+ Presents ideas, expectations and information in a concise, well organized way.
+ Uses problem solving methodology for decision making and follow up.
+ Makes collections calls if necessary.
**PREFERRED QUALIFICATIONS**
Bachelors Degree in Finance and Accounting or equivalent, minimum 2 years experience in finance and accounting or related professional area
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
_#LI-Onsite_
At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it's the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others.
Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
1
Human Resources Administrator - Protea Hotel by Marriott Breakwater Lodge Waterfront
Cape Town, Western Cape
Marriott Hotels Resorts
Posted 4 days ago
Job Viewed
Job Description
Description
POSITION SUMMARY
Answer phone calls and record messages. Create and maintain filing systems. File and maintain applicant interview documentation and records. File track and process employment applications. Create and type office correspondence using a computer. Audit and coordinate distribution of paychecks. Communicate to all applicants receiving a job offer the necessary documentation required to bring on first day of employment in order to complete I-9 employment verification forms. Create new employee personnel file. Design and update the display and content of employee communication bulletin boards (e.g. with regard to employment recruitment transfers and promotions). Post all necessary legal or regulatory notices related to Human Resources in view of all employees as required by law.
Follow all company and safety and security policies and procedures; report accidents injuries and unsafe work conditions to manager. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Assist other employees to ensure proper coverage and prompt guest service. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Enter and locate work-related information using computers and / or point of sale systems. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Safety and Security
- Report work related accidents or other injuries immediately upon occurrence to manager / supervisor.
- Identify and correct unsafe work procedures or conditions and / or report them to management and security / safety personnel.
- Follow company and department safety and security policies and procedures to ensure a clean safe and secure environment.
Policies and Procedures
Guest Relations
Communication
Assists Management
Working with Others
Physical Tasks
Communications and Relations
Recruitment - Programs and Strategies
Hiring - New Employees
Administration
Analytical Skills
Interpersonal Skills
Communications
Personal Attributes
Organization
Computer Skills
Administration
Education
High school diploma / G.E.D. equivalent
Related Work Experience
At least 1 year of related work experience
Supervisory Experience
No supervisory experience is required
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive people-first are committed to non-discrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
LI-Onsite
LI-TK1
Required Experience :
Unclear Seniority
Key Skills
Invoicing,Facilities Management,HVAC,AIX,Air Pressure Handling,AX
Employment Type : Full-Time
Experience : years
Vacancy : 1
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
2
Hotel Cleanliness Supervisor - Protea Hotel by Marriott Breakwater Lodge Waterfront
Cape Town, Western Cape
Marriott
Posted 6 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Housekeeping & Laundry
**Location** Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa, 8001VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.
Safety and Security
+ Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
+ Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
+ Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
+ Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
+ Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
+ Maintain awareness of undesirable persons on property premises.
+ Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
+ Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
+ Complete appropriate safety training and certifications to perform work tasks.
Policies and Procedures
+ Protect the privacy and security of guests and coworkers.
+ Maintain confidentiality of proprietary materials and information.
+ Follow company and department policies and procedures.
+ Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
+ Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
+ Perform other reasonable job duties as requested.
Guest Relations
+ Address guests' service needs in a professional, positive, and timely manner.
+ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
+ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
+ Assist other employees to ensure proper coverage and prompt guest service.
+ Thank guests with genuine appreciation and provide a fond farewell.
+ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
+ Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
+ Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Communication
+ Provide assistance to coworkers, ensuring they understand their tasks.
+ Speak to guests and co-workers using clear, appropriate and professional language.
+ Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
+ Talk with and listen to other employees to effectively exchange information.
+ Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
+ Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Assists Management
+ Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
+ Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
+ Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
+ Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
+ Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
+ Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards).
+ Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
+ Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
+ Coordinate tasks and work with other departments to ensure that the department runs efficiently.
+ Assist management in counseling hourly employees on work related concerns and issues to ensure satisfaction and productivity.
Working with Others
+ Support all co-workers and treat them with dignity and respect.
+ Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
+ Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
+ Develop and maintain positive and productive working relationships with other employees and departments.
+ Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
+ Comply with quality assurance expectations and standards.
+ Monitor the performance of others to ensure adherence to quality expectations and standards.
Physical Tasks
+ Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
+ Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
+ Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
+ Stand, sit, kneel, or walk for an extended period across an entire work shift.
+ Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
+ Enter and locate work-related information using computers and/or point of sale systems.
+ Read and visually verify information in a variety of formats (e.g., small print).
+ Move at a speed that is required to respond to work situations (e.g., run, walk, jog).
+ Visually inspect tools, equipment, or machines (e.g., to identify defects)
+ Move through narrow, confined, or elevated spaces.
+ Move over sloping, uneven, or slippery surfaces and steps.
+ Move up and down stairs and/or service ramps.
+ Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
Housekeeping Protocol
+ Identify and report preventative or other maintenance issues in public areas or guest rooms.
+ Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs.
+ Respond promptly to requests from guests, Front Desk, or At Your Service requests.
+ Identify room assignments and type of cleaning required for each room.
+ Complete required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists.
+ Document and report outstanding issues that need to be handled to the manager/supervisor after shift is complete.
+ Use checklists to ensure that cleanliness and condition of each assigned area meets designated standards.
+ Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
+ Complete incident reports for any incidents or accidents that occur during shift.
Guest Rooms, Villas, and Suites
+ Enter guest rooms following procedures for gaining access, such as knocking three times, saying "Housekeeping," and ensuring vacancy before entering.
+ Report missing hotel/resort property and damages to room to manager/supervisor.
Housekeeping Quality Control
+ Inspect guest rooms after being cleaned by Housekeeper to ensure quality standards are met.
+ Inspect public areas/bathrooms, restaurants, fitness center, pool area, offices, and service areas after being cleaned by Housekeeper to ensure quality standards are met.
Housekeeping Coordination
+ Verify room status listed on report, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
+ Check and resolve issues with discrepant rooms with the Front Desk (e.g., guest was scheduled to check-out, but bags were found in the room).
+ Assist Housekeeping management in managing daily activities of Housekeeping and Laundry.
+ Communicate additions or changes to the room assignments to Housekeeping staff as they arise throughout the shift.
+ Run reports to determine how many rooms are sold for each day, including the number of arrivals, departures, and vacant ready rooms.
+ Prepare and distribute room assignments to Housekeeping staff.
+ Close out house at the end of shift to ensure assigned rooms were cleaned and communicate issues to next shift.
Analytical Skills
+ Decision-Making
+ Problem Solving
+ Computer Skills
Interpersonal Skills
+ Customer Service Orientation
+ Team Work
+ Diversity Relations
+ Interpersonal Skills
Communications
+ Listening
+ Communication
+ English Language Proficiency
Personal Attributes
+ Dependability
+ Integrity
+ Positive Demeanor
+ Safety Orientation
+ Presentation
+ Stress Tolerance
+ Adaptability/Flexibility
+ Initiative
Organization
+ Time Management
+ Detail Orientation
+ Multi-Tasking
+ Planning and Organizing
Physical Abilities
+ Visual Acuity
Assists Management
+ Resolving Conflict
+ Delegating and Directing
+ Coaching and Developing
+ Team Building
+ Performance Management
**Education**
High school diploma/G.E.D. equivalent
**Related Work Experience**
At least 1 year of related work experience
**Supervisory Experience**
At least 1 year of supervisory experience
_#LI-TK1_
**#LI-Onsite**
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
**Job Number**
**Job Category** Housekeeping & Laundry
**Location** Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa, 8001VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. Assist Housekeeping management in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry. Document and resolve issues with discrepant rooms with the Front Desk. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete required paperwork.
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees. Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance. Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Stand, sit, kneel, or walk for an extended period across an entire work shift. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Enter and locate work-related information using computers and/or point of sale systems. Read and visually verify information in a variety of formats (e.g., small print). Perform other reasonable job duties as requested by Supervisors.
Safety and Security
+ Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
+ Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
+ Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).
+ Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
+ Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
+ Maintain awareness of undesirable persons on property premises.
+ Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
+ Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.
+ Complete appropriate safety training and certifications to perform work tasks.
Policies and Procedures
+ Protect the privacy and security of guests and coworkers.
+ Maintain confidentiality of proprietary materials and information.
+ Follow company and department policies and procedures.
+ Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
+ Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
+ Perform other reasonable job duties as requested.
Guest Relations
+ Address guests' service needs in a professional, positive, and timely manner.
+ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
+ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
+ Assist other employees to ensure proper coverage and prompt guest service.
+ Thank guests with genuine appreciation and provide a fond farewell.
+ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
+ Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
+ Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
Communication
+ Provide assistance to coworkers, ensuring they understand their tasks.
+ Speak to guests and co-workers using clear, appropriate and professional language.
+ Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
+ Talk with and listen to other employees to effectively exchange information.
+ Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
+ Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Assists Management
+ Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
+ Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
+ Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
+ Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
+ Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
+ Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards).
+ Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
+ Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
+ Coordinate tasks and work with other departments to ensure that the department runs efficiently.
+ Assist management in counseling hourly employees on work related concerns and issues to ensure satisfaction and productivity.
Working with Others
+ Support all co-workers and treat them with dignity and respect.
+ Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
+ Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
+ Develop and maintain positive and productive working relationships with other employees and departments.
+ Partner with and assist others to promote an environment of teamwork and achieve common goals.
Quality Assurance/Quality Improvement
+ Comply with quality assurance expectations and standards.
+ Monitor the performance of others to ensure adherence to quality expectations and standards.
Physical Tasks
+ Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
+ Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
+ Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
+ Stand, sit, kneel, or walk for an extended period across an entire work shift.
+ Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
+ Enter and locate work-related information using computers and/or point of sale systems.
+ Read and visually verify information in a variety of formats (e.g., small print).
+ Move at a speed that is required to respond to work situations (e.g., run, walk, jog).
+ Visually inspect tools, equipment, or machines (e.g., to identify defects)
+ Move through narrow, confined, or elevated spaces.
+ Move over sloping, uneven, or slippery surfaces and steps.
+ Move up and down stairs and/or service ramps.
+ Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.
Housekeeping Protocol
+ Identify and report preventative or other maintenance issues in public areas or guest rooms.
+ Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs.
+ Respond promptly to requests from guests, Front Desk, or At Your Service requests.
+ Identify room assignments and type of cleaning required for each room.
+ Complete required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists.
+ Document and report outstanding issues that need to be handled to the manager/supervisor after shift is complete.
+ Use checklists to ensure that cleanliness and condition of each assigned area meets designated standards.
+ Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
+ Complete incident reports for any incidents or accidents that occur during shift.
Guest Rooms, Villas, and Suites
+ Enter guest rooms following procedures for gaining access, such as knocking three times, saying "Housekeeping," and ensuring vacancy before entering.
+ Report missing hotel/resort property and damages to room to manager/supervisor.
Housekeeping Quality Control
+ Inspect guest rooms after being cleaned by Housekeeper to ensure quality standards are met.
+ Inspect public areas/bathrooms, restaurants, fitness center, pool area, offices, and service areas after being cleaned by Housekeeper to ensure quality standards are met.
Housekeeping Coordination
+ Verify room status listed on report, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
+ Check and resolve issues with discrepant rooms with the Front Desk (e.g., guest was scheduled to check-out, but bags were found in the room).
+ Assist Housekeeping management in managing daily activities of Housekeeping and Laundry.
+ Communicate additions or changes to the room assignments to Housekeeping staff as they arise throughout the shift.
+ Run reports to determine how many rooms are sold for each day, including the number of arrivals, departures, and vacant ready rooms.
+ Prepare and distribute room assignments to Housekeeping staff.
+ Close out house at the end of shift to ensure assigned rooms were cleaned and communicate issues to next shift.
Analytical Skills
+ Decision-Making
+ Problem Solving
+ Computer Skills
Interpersonal Skills
+ Customer Service Orientation
+ Team Work
+ Diversity Relations
+ Interpersonal Skills
Communications
+ Listening
+ Communication
+ English Language Proficiency
Personal Attributes
+ Dependability
+ Integrity
+ Positive Demeanor
+ Safety Orientation
+ Presentation
+ Stress Tolerance
+ Adaptability/Flexibility
+ Initiative
Organization
+ Time Management
+ Detail Orientation
+ Multi-Tasking
+ Planning and Organizing
Physical Abilities
+ Visual Acuity
Assists Management
+ Resolving Conflict
+ Delegating and Directing
+ Coaching and Developing
+ Team Building
+ Performance Management
**Education**
High school diploma/G.E.D. equivalent
**Related Work Experience**
At least 1 year of related work experience
**Supervisory Experience**
At least 1 year of supervisory experience
_#LI-TK1_
**#LI-Onsite**
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
3
Commis Chef Pastry | AC Hotel by Marriott Cape Town Waterfront
Cape Town, Western Cape
Marriott
Posted 10 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** AC Hotel Cape Town Waterfront, Dockrail Road, Foreshore, Cape Town, The Western Cape, South Africa, 8001VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food.
Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATION
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
_#LI-Onsite_
At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it's the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others.
Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** AC Hotel Cape Town Waterfront, Dockrail Road, Foreshore, Cape Town, The Western Cape, South Africa, 8001VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Prepare ingredients for cooking, including portioning, chopping, and storing food. Wash and peel fresh fruits and vegetables. Weigh, measure, and mix ingredients. Prepare and cook food according to recipes, quality standards, presentation standards, and food preparation checklist. Prepare cold foods. Operate ovens, stoves, grills, microwaves, and fryers. Test foods to determine if they have been cooked sufficiently. Monitor food quality while preparing food. Set-up and break down work station. Serve food in proper portions onto proper receptacles. Wash and disinfect kitchen area, tables, tools, knives, and equipment. Check and ensure the correctness of the temperature of appliances and food.
Follow all company and safety and security policies and procedures; report maintenance needs, accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATION
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
_#LI-Onsite_
At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it's the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others.
Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
4
F&B Service Expert | AC Hotel by Marriott Cape Town Waterfront
Cape Town, Western Cape
Marriott
Posted 7 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** AC Hotel Cape Town Waterfront, Dockrail Road, Foreshore, Cape Town, The Western Cape, South Africa, 8001VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
_#LI-Onsite_
At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it's the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others.
Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** AC Hotel Cape Town Waterfront, Dockrail Road, Foreshore, Cape Town, The Western Cape, South Africa, 8001VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1 year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
_#LI-Onsite_
At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it's the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others.
Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
5
Guest Experience Expert (Receptionist) - Protea Hotel by Marriott Breakwater Lodge Waterfront
Cape Town, Western Cape
Marriott
Posted 12 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa, 8001VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
**CRITICAL TASKS**
Guest Relations
+ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
+ Address guests' service needs in a professional, positive, and timely manner.
+ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
+ Assist other employees to ensure proper coverage and prompt guest service.
+ Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.
+ Thank guests with genuine appreciation and provide a fond farewell.
+ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
+ Stay up-to-date on the local area so that you are prepared to provide specific recommendations for guests.
+ Communicate recommendations in a way that builds excitement and interest among guests and associates.
+ Perform other reasonable duties as requested.
Guest Services
+ Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.
+ Contact appropriate individual or department (e.g., Guest Arrival, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
+ Follow up with guests to ensure their requests or problems have been met to their satisfaction.
+ Manage access to technological devices within public spaces (e.g., television, remote control, computer, Internet, games, etc.) and provide basic troubleshooting assistance or refer to appropriate individual or department (e.g., Engineering, Security/Loss Prevention) as necessary.
**VIP/Concierge Services**
+ Gather, summarize, and utilize information about the property and the surrounding area amenities, including special events and activities.
+ Respond to guest requests for special arrangements or services (e.g., transportation, religious services, babysitting, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.
Check-in/Check-out
+ Keep track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping.
+ Organize and coordinate check-in/pre-registration procedures for arriving groups.
+ Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
+ Process all guest check-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
+ Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.
+ Sell a room/accommodation to guests without reservations based on availability.
+ Verify and adjust billing for guests.
Cash Handling
+ Process all payment types such as room charges, cash, checks, debit, or credit.
+ Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
+ Count bank at end of shift and secure bank.
+ Balance and drop receipts according to Accounting specifications.
+ Obtain manual authorizations and follow all Accounting procedures when computer system is down.
+ Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change.
+ Follow the requirements and tasks as defined in EMEA Front Desk Cashiering ( SOP.
+ Comply with the requirements of the Marriott Cashiering Responsibilities/Petty Cash Fund ( and Cashier Overage/Shortage ( SOPs.
Reports/Recordkeeping
+ Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
+ Run credit card authorization report and check for discrepancies.
+ Review shift logs/daily memo books and document pertinent information in logbooks in the absence of a departmental Supervisor.
+ Print contingency lists to have a record of all guests in case of emergency.
Communications
+ Provides assistance to coworkers, ensuring they understand their tasks.
+ Speak to guests and co-workers using clear, appropriate and professional language.
+ Instruct guests on how to access the internet (e.g., dial-up, broadband, wireless).
+ Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Working with Others
+ Support all co-workers and treat them with dignity and respect.
+ Develop and maintain positive and productive working relationships with other employees and departments.
+ Handle sensitive issues with guests with tact, respect, diplomacy, and confidentiality.
Policies and Procedures
+ Ensure uniform, nametags, and personal appearance are clean, hygienic and professional.
+ Follow company and department policies and procedures.
+ Perform other reasonable job duties as requested by Supervisors.
+ Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
+ Protect the privacy and security of guests and coworkers.
Quality Assurance/Quality Improvement
+ Comply with quality assurance expectations and standards.
Safety and Security
+ Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
+ Maintain awareness of undesirable persons on property premises.
+ Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
+ Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
**CRITICAL COMPETENCIES**
Analytical Skills
+ Learning
+ Decision-Making
+ Problem Solving
+ Computer Skills
+ Basic Mathematics
Interpersonal Skills
+ Customer Service Orientation
+ Interpersonal Skills
+ Team Work
+ Diversity Relations
Communications
+ English Language Proficiency
+ Communication
+ Listening
+ Applied Reading
+ Writing
Personal Attributes
+ Integrity
+ Dependability
+ Positive Demeanor
+ Presentation
+ Adaptability/Flexibility
+ Stress Tolerance
+ Initiative
Organization
+ Multi-Tasking
+ Time Management
**PREFERRED QUALIFICATIONS**
**Education**
Higher Education, Diploma or equivalent
**Related Work Experience**
At least 1 year related work experience is required
**Supervisory Experience**
No supervisory experience is required
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
#LI-TK1
#LI-Onsite
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** Protea Hotel Cape Town Waterfront Breakwater Lodge, Portswood Road, Cape Town, South Africa, South Africa, 8001VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
**CRITICAL TASKS**
Guest Relations
+ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
+ Address guests' service needs in a professional, positive, and timely manner.
+ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
+ Assist other employees to ensure proper coverage and prompt guest service.
+ Engage guests in conversation regarding their stay, property services, and area attractions/offerings, including social media where appropriate.
+ Thank guests with genuine appreciation and provide a fond farewell.
+ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
+ Stay up-to-date on the local area so that you are prepared to provide specific recommendations for guests.
+ Communicate recommendations in a way that builds excitement and interest among guests and associates.
+ Perform other reasonable duties as requested.
Guest Services
+ Arrange transportation (e.g., taxi cab, shuttle bus) for guests/residents/visitors, and record advance transportation request as needed.
+ Contact appropriate individual or department (e.g., Guest Arrival, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
+ Follow up with guests to ensure their requests or problems have been met to their satisfaction.
+ Manage access to technological devices within public spaces (e.g., television, remote control, computer, Internet, games, etc.) and provide basic troubleshooting assistance or refer to appropriate individual or department (e.g., Engineering, Security/Loss Prevention) as necessary.
**VIP/Concierge Services**
+ Gather, summarize, and utilize information about the property and the surrounding area amenities, including special events and activities.
+ Respond to guest requests for special arrangements or services (e.g., transportation, religious services, babysitting, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers.
Check-in/Check-out
+ Keep track of changes in room status (e.g., early check-out, late check-out, room transfer, unexpected stay over) for Housekeeping.
+ Organize and coordinate check-in/pre-registration procedures for arriving groups.
+ Process all check-outs including express check-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay.
+ Process all guest check-ins by confirming reservations in computer system (e.g., Fidelio, PMS, FOSSE, OPERA), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures.
+ Secure valid form of payment (e.g., credit card, cash) prior to issuing room key.
+ Sell a room/accommodation to guests without reservations based on availability.
+ Verify and adjust billing for guests.
Cash Handling
+ Process all payment types such as room charges, cash, checks, debit, or credit.
+ Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
+ Count bank at end of shift and secure bank.
+ Balance and drop receipts according to Accounting specifications.
+ Obtain manual authorizations and follow all Accounting procedures when computer system is down.
+ Count bank at the beginning of shift to ensure that amounts are correct and that there is adequate change.
+ Follow the requirements and tasks as defined in EMEA Front Desk Cashiering ( SOP.
+ Comply with the requirements of the Marriott Cashiering Responsibilities/Petty Cash Fund ( and Cashier Overage/Shortage ( SOPs.
Reports/Recordkeeping
+ Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
+ Run credit card authorization report and check for discrepancies.
+ Review shift logs/daily memo books and document pertinent information in logbooks in the absence of a departmental Supervisor.
+ Print contingency lists to have a record of all guests in case of emergency.
Communications
+ Provides assistance to coworkers, ensuring they understand their tasks.
+ Speak to guests and co-workers using clear, appropriate and professional language.
+ Instruct guests on how to access the internet (e.g., dial-up, broadband, wireless).
+ Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Working with Others
+ Support all co-workers and treat them with dignity and respect.
+ Develop and maintain positive and productive working relationships with other employees and departments.
+ Handle sensitive issues with guests with tact, respect, diplomacy, and confidentiality.
Policies and Procedures
+ Ensure uniform, nametags, and personal appearance are clean, hygienic and professional.
+ Follow company and department policies and procedures.
+ Perform other reasonable job duties as requested by Supervisors.
+ Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
+ Protect the privacy and security of guests and coworkers.
Quality Assurance/Quality Improvement
+ Comply with quality assurance expectations and standards.
Safety and Security
+ Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
+ Maintain awareness of undesirable persons on property premises.
+ Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
+ Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
**CRITICAL COMPETENCIES**
Analytical Skills
+ Learning
+ Decision-Making
+ Problem Solving
+ Computer Skills
+ Basic Mathematics
Interpersonal Skills
+ Customer Service Orientation
+ Interpersonal Skills
+ Team Work
+ Diversity Relations
Communications
+ English Language Proficiency
+ Communication
+ Listening
+ Applied Reading
+ Writing
Personal Attributes
+ Integrity
+ Dependability
+ Positive Demeanor
+ Presentation
+ Adaptability/Flexibility
+ Stress Tolerance
+ Initiative
Organization
+ Multi-Tasking
+ Time Management
**PREFERRED QUALIFICATIONS**
**Education**
Higher Education, Diploma or equivalent
**Related Work Experience**
At least 1 year related work experience is required
**Supervisory Experience**
No supervisory experience is required
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
#LI-TK1
#LI-Onsite
Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the 'Coolest Hotel Brand in South Africa', join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing globalteam, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
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6
Heart of House Specialist (Steward) - AC Hotel by Marriott Cape Town Waterfront
Cape Town, Western Cape
Marriott
Posted 10 days ago
Job Viewed
Job Description
**Additional Information**
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** AC Hotel Cape Town Waterfront, Dockrail Road, Foreshore, Cape Town, The Western Cape, South Africa, 8001VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our Utility Cleaners play an important role in support of a number of vital hotel functions. At our hotels these associates may work across departments (e.g., kitchen, food and beverage, laundry) to support cleaning needs. Whether preparing fresh clean linen and spotless dining ware for guests to enjoy, operating and maintaining cleaning equipment and tools (e.g., dish washing machines, hand wash stations, linen washers and dryers), or transporting dishware or linens across the hotel, these associates do whatever it takes to get the job done.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Ensure adherence to quality expectations and standards, develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: No high school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
_#LI-Onsite_
At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it's the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others.
Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
**Job Number**
**Job Category** Food and Beverage & Culinary
**Location** AC Hotel Cape Town Waterfront, Dockrail Road, Foreshore, Cape Town, The Western Cape, South Africa, 8001VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our Utility Cleaners play an important role in support of a number of vital hotel functions. At our hotels these associates may work across departments (e.g., kitchen, food and beverage, laundry) to support cleaning needs. Whether preparing fresh clean linen and spotless dining ware for guests to enjoy, operating and maintaining cleaning equipment and tools (e.g., dish washing machines, hand wash stations, linen washers and dryers), or transporting dishware or linens across the hotel, these associates do whatever it takes to get the job done.
No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Ensure adherence to quality expectations and standards, develop and maintain positive working relationships with other employees and departments, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Report accidents, injuries, and unsafe work conditions to manager. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Stand, sit, or walk for an extended period of time. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: No high school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
_#LI-Onsite_
At AC Hotels, we believe attention to detail is the greatest form of generosity we can offer. Whether it's the artful pour of a drink or the sleek, edited environment, AC Hotels and our family members believe that if we have time to make it, we have time to make it beautiful. Our guests recognize and appreciate the precise design of AC Hotels and the detail-oriented nature of our family members. If you are looking for true hospitality, AC Hotels offers the perfect environment. Family members express a global mindset and passion for detail. They present a natural curiosity to learn and try new things. Whether staying current with trends in art, technology, or design, family members are eager to share with guests and others.
Family members look to delight others and always ask themselves how they can improve the service experience. If this sounds like you, we invite you to explore career opportunities with AC Hotels. In joining AC Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
This advertiser has chosen not to accept applicants from your region.
7