209 Quick Service Restaurant jobs in South Africa

Shift Supervisor, Quick Service Restaurant

Rohloff Group

Posted today

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Job Description

MAIN PURPOSE OF THE POSITION:

Provide effective supervision of team members in respect of policies, procedures and standards on product, administration, hygiene, maintenance, customer service, labour utilization and employee relations and relieve the Restaurant Manager (RM) when required to do so.

KEY RESPONSIBILITIES:

Assist Management in the achievement of CHAMPS (Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service) standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations.

Manage shifts in accordance with Company policies and procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.

Allocate responsibilities to each employee on shift and monitor performance accordingly

Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required

Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.

Report to the RGM/RM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.

Assist the RGM/RM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.

Support and demonstrate all company culture initiatives & principles acting as a role model and providing leadership as necessary.

Drive culture in the restaurant by fostering and building engagement by adopting all Culture initiatives

SKILLS & COMPETENCIES:

Language

Excellent command of the English language

Strong communication skills

Numerical

Strong numeracy skills

Basic understanding of financial information

Computer literacy

Intermediate MS Office skills (Teams, Excel, Word)

COGNITIVE COMPETENCIES:

Guest Orientation

Capacity to focus and achieve standards of service, which comply with the highest expectations of clients.

Coaching

Capacity to develop followers by providing them with clear and simple instructions, demonstrations and explanations and systematically exposing them to planned but increasingly challenging tasks

Delegate and follow-up

The capacity to delegate specific task, not to take control of all tasks, to implement follow up control actions and/ or coaching actions where necessary

Excellence orientation

Capacity to focus on and achieve standards of service which comply with the highest expectations of clients

Listening and feedback

To listen and understand what has been heard clearly and objectively, provide positive helpful and productive feedback to the team

Accountability and dependability

The ability and capacity to take responsibility for own actions, others can rely on you, loyal and steadfast

People Development

Capacity to appreciate people’s development needs

Planning and organising

The capacity to arrange the availability and allocation of resources the utilisation of control systems as well as the delegation and coo-ordination of tasks and duties of individuals and groups.

To plan, prioritise and systemise the action in line with required resources.

Delegate and follow-up

The capacity to delegate specific task, not to take control of all tasks, to implement follow up control actions and/ or coaching actions where necessary

People

Demonstrates 'BELIEF IN PEOPLE' by treating each person on their team fairly and with respect

Recognise Team members frequently using CHAMPS and encourages them to recognize each other.

Coach and support Team Members and train them to do their jobs well.

Assist RGM/RM to use Team Member feedback, such as Voice of Champions, to improve restaurant performance.

Demonstrates 'TEAMWORK' by helping Team Members with their work, cross training them, effectively resolving their concerns.

Help RGM/RM to hire, develop and promote Team members

Assist to administer progressive discipline as needed, ensures compliance with all statutory regulations and in-house Company policies and procedures.

Encourage positive team work as per all Brand culture initiatives & principles

Assist RGM to ensure that all staff receive a comprehensive induction

Ensure that all restaurant staff is fully trained on all safety aspects

Ensure that the staff are effectively rostered to position as per the labour schedules

Assist Management and Restaurant Manager (RM) to ensure that all new staff receive a comprehensive induction and that all staff are correctly trained to perform those tasks assigned to them.

Assist Management and Assistant Restaurant Manager (ARM) to prepare the weekly labour schedule to ensure that all shifts are properly staffed and ensure that labour costs are in line with budget.

Customer

Drives CUSTOMER MANIA by role modelling and teaching Team Members to compliance standards.

Continuously advise and coach Team Members from delivering CUSTOMER MANIA

Demonstrates leadership by handling customer concerns on the spot using and by helping Team Members resolve customer concerns.

Complete all Compliance evaluations and implement actions to ensure resolution of issues and drive consistent improvement.

Demonstrates a sense of urgency that ensures customer satisfaction

Achieve required Compliance standards by ensuring that Team members are focused on exceeding customer expectations for CHAMPS (cleanliness, hospitality, accuracy, maintenance, product and speed of service)

Handle customer complaints effectively with the intention to ensure returned business and further exceeding customer expectations

Ensures that the correct volume of product is prepared to meet the level of business and that the the product projection tools are accurately maintained

Ensures that the correct level of supplies is ordered, deliveries checked and that stock levels are monitored on a daily and weekly basis and any discrepancies fully investigated and reported to the RGM/RM

Ensures that the Store Compliance check-up is completed during each shift, with corrective action taken as necessary.

Handles customer complaints correctly and reports all serious complaints to the Restaurant General Manager.

Profits & Sales

Assist RGM/RM to effectively communicate profitability goals and BSC (balance score card) results to Team Members

Ensure that the cash handling and restaurant banking procedures are adhered to and cash register and equipment are maintained properly.

Ensure that all restaurant resources such as labour, products, supplies and equipment are at correct levels to minimise additional costs to meet varying volumes of business

Maximise restaurant profit performance by monitoring cost of sales, labor costs, controllable expenses to ensure that they are in line with targets set

Report deviations regarding costs and expenses and devise an action plan to rectify

Ensure that the correct levels of supplies are ordered, deliveries are checked and stock levels are monitored.

Ensure that food, labour and semi-variable standards are adhered to each shift

Communicate restaurant sales targets to Team Members to achieve sales budgets

Identify barriers and opportunities to enhance sales and coach and support Team Members to achieve goals set for the shift

Continuously inform Team Members regarding relevant marketing initiatives and product promotions.

Help RGM/RM to forecasts restaurant needs and determines scheduling / labour needs.

Ensure that Team Members suggestive sell and up sell

Ensure that Team Members adhere to and execute Local Store Marketing (LSM) initiatives.

ATTRIBUTES:

Strong literacy skills

High personal standards

Position requires working over weekends and during festive season

Strong commercial skills & business acumen

Strong coaching skills that can achieve results through the team in a collaborative fashion

Proven analytical ability

Strong organisational skills

Team player

Excellent planning and time management

Sense of urgency

Resilience

Flexibility

Commitment

MINIMUM REQUIREMENTS:

The ideal candidate will have the following background and competencies:

Min Qualification required

Grade 12 or equivalent qualification

Basic Requirements

Supervisory level experience - minimum of 2 years; fast food industry will be an advantage

Must be able to work shifts, public holidays and weekends due to the nature of the industry

Reliable, honest and hardworking and MUST have contactable references

Valid South African ID

Clear criminal record

Must be contactable 24/7 by means of a reliable cell phone

No criminal record

IMPORTANT NOTES:

  • This job profile is subject to change and/or be altered to be in line with the requirements of the position that may vary from time to time and the employee will be duly informed of such amendments and/or changes and/or alterations made.
  • The employee may be required to perform duties from time to time that is not specified in the job profile, depending of the nature of work and requirements by the company.
  • The job profile is linked to individual performance reviews and/or appraisals, competency assessments and development plans.
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Restaurant General Manager (RGM)- Quick Service Restaurant

Cape Town, Western Cape Rohloff Group

Posted 13 days ago

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Job Description

Main purpose of the Restaurant General Manager (RGM) position: Manage a quick service restaurant in accordance with the company policies and procedures through team management to ensure operational excellence.

Key Performance Areas:

  1. Achieve set standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service (CHAMPS).
  2. Manage Restaurant shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency, and profitability.
  3. Forecast and schedule labour.
  4. Implementation of controls and procedures to protect the safety and security of employees, customers, property, and company funds.
  5. Manage stock and cost controls and maximise sales and profitability.
  6. Achieve Business Scorecard Targets and manage local store marketing activities.
  7. Employee Recruitment, Training and Development.
  8. Living and leading with heart as a manager.

Job Requirements:

  1. Prior managerial experience in the Hospitality and/or the Quick Service Restaurant (QSR) Industry.
  2. Minimum 3-5 years.
  3. Proficiency in English, Numeracy and Computer Literacy (MS Office skills: Teams, Excel, Word).
  4. Grade 12 (NQF Level 4).
  5. An added tertiary qualification will be an advantage.
  6. A passion for product quality and the customer service experience, pride in the KFC Brand!
  7. It will be advantageous if you are based in: Cape Town / Western Cape Areas.

Only suitable candidates will be contacted for an interview.

Important Notes: This job profile is subject to change and/or be altered to be in line with the requirements of the position that may vary from time to time and the employee will be duly informed of such amendments and/or changes and/or alterations made. The employee may be required to perform duties from time to time that are not specified in the job profile, depending on the nature of work and requirements by the company. We as a company are committed to Diversity, Equity, Inclusion and Belonging and will make an appointment in line with these points.

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Shift Supervisor , Quick Service Restaurant Oostenberg, Western Cape

Blue Downs, Western Cape Rohloff Group

Posted 8 days ago

Job Viewed

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Job Description

Main Purpose Of The Position

Provide effective supervision of team members in respect of policies, procedures and standards on product, administration, hygiene, maintenance, customer service, labour utilization and employee relations and relieve the Restaurant Manager (RM) when required to do so.

Key Responsibilities

Assist Management in the achievement of CHAMPS (Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service) standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations.

Manage shifts in accordance with Company policies and procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.

Allocate responsibilities to each employee on shift and monitor performance accordingly.

Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required.

Ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds are maintained by all employees on all shifts under supervision.

Report to the RGM/RM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.

Assist the RGM/RM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.

Support and demonstrate all company culture initiatives & principles acting as a role model and providing leadership as necessary.

Drive culture in the restaurant by fostering and building engagement by adopting all Culture initiatives.

Skills & Competencies

Language
Excellent command of the English language
Strong communication skills

Numerical
Strong numeracy skills
Basic understanding of financial information

Computer literacy
Intermediate MS Office skills (Teams, Excel, Word)

Cognitive Competencies
Guest Orientation
Capacity to focus and achieve standards of service, which comply with the highest expectations of clients.

Coaching
Capacity to develop followers by providing them with clear and simple instructions, demonstrations and explanations and systematically exposing them to planned but increasingly challenging tasks.

Delegate and follow-up
The capacity to delegate specific tasks, not to take control of all tasks, to implement follow up control actions and/or coaching actions where necessary.

Excellence orientation
Capacity to focus on and achieve standards of service which comply with the highest expectations of clients.

Listening and feedback
To listen and understand what has been heard clearly and objectively, provide positive helpful and productive feedback to the team.

Accountability and dependability
The ability and capacity to take responsibility for own actions, others can rely on you, loyal and steadfast.

People Development
Capacity to appreciate people’s development needs.

Planning and organising
The capacity to arrange the availability and allocation of resources the utilisation of control systems as well as the delegation and coordination of tasks and duties of individuals and groups.

To plan, prioritise and systemise the action in line with required resources.

People
Demonstrates 'BELIEF IN PEOPLE' by treating each person on their team fairly and with respect.
Recognise Team members frequently using CHAMPS and encourages them to recognize each other.
Coach and support Team Members and train them to do their jobs well.
Assist RGM/RM to use Team Member feedback, such as Voice of Champions, to improve restaurant performance.
Demonstrates 'TEAMWORK' by helping Team Members with their work, cross training them, effectively resolving their concerns.
Help RGM/RM to hire, develop and promote Team members.
Assist to administer progressive discipline as needed, ensures compliance with all statutory regulations and in-house Company policies and procedures.
Encourage positive team work as per all Brand culture initiatives & principles.
Assist RGM to ensure that all staff receive a comprehensive induction.
Ensure that all restaurant staff is fully trained on all safety aspects.
Ensure that the staff are effectively rostered to position as per the labour schedules.
Assist Management and Restaurant Manager (RM) to ensure that all new staff receive a comprehensive induction and that all staff are correctly trained to perform those tasks assigned to them.

Customer
Drives CUSTOMER MANIA by role modelling and teaching Team Members to compliance standards.
Continuously advise and coach Team Members from delivering CUSTOMER MANIA.
Demonstrates leadership by handling customer concerns on the spot using and by helping Team Members resolve customer concerns.
Complete all Compliance evaluations and implement actions to ensure resolution of issues and drive consistent improvement.
Demonstrates a sense of urgency that ensures customer satisfaction.
Achieve required Compliance standards by ensuring that Team members are focused on exceeding customer expectations for CHAMPS (cleanliness, hospitality, accuracy, maintenance, product and speed of service).
Handle customer complaints effectively with the intention to ensure returned business and further exceeding customer expectations.
Ensures that the correct volume of product is prepared to meet the level of business and that the product projection tools are accurately maintained.
Ensures that the correct level of supplies is ordered, deliveries checked and that stock levels are monitored on a daily and weekly basis and any discrepancies fully investigated and reported to the RGM/RM.
Ensures that the Store Compliance check-up is completed during each shift, with corrective action taken as necessary.
Handles customer complaints correctly and reports all serious complaints to the Restaurant General Manager.

Profits & Sales
Assist RGM/RM to effectively communicate profitability goals and BSC (balance score card) results to Team Members.
Ensure that the cash handling and restaurant banking procedures are adhered to and cash register and equipment are maintained properly.
Ensure that all restaurant resources such as labour, products, supplies and equipment are at correct levels to minimise additional costs to meet varying volumes of business.
Maximise restaurant profit performance by monitoring cost of sales, labor costs, controllable expenses to ensure that they are in line with targets set.
Report deviations regarding costs and expenses and devise an action plan to rectify.
Ensure that the correct levels of supplies are ordered, deliveries are checked and stock levels are monitored.
Ensure that food, labour and semi-variable standards are adhered to each shift.
Communicate restaurant sales targets to Team Members to achieve sales budgets.
Identify barriers and opportunities to enhance sales and coach and support Team Members to achieve goals set for the shift.
Continuously inform Team Members regarding relevant marketing initiatives and product promotions.
Help RGM/RM to forecast restaurant needs and determine scheduling/labour needs.
Ensure that Team Members suggestive sell and up sell.
Ensure that Team Members adhere to and execute Local Store Marketing (LSM) initiatives.

Attributes
Strong literacy skills
High personal standards
Position requires working over weekends and during festive season
Strong commercial skills & business acumen
Strong coaching skills that can achieve results through the team in a collaborative fashion
Proven analytical ability
Strong organisational skills
Team player
Excellent planning and time management
Sense of urgency
Resilience
Flexibility
Commitment

Minimum Requirements

Min Qualification Required
Grade 12 or equivalent qualification.

Basic Requirements
Supervisory level experience - minimum of 2 years; fast food industry will be an advantage.
Must be able to work shifts, public holidays and weekends due to the nature of the industry.
Reliable, honest and hardworking and MUST have contactable references.
Valid South African ID.
Clear criminal record.
Must be contactable 24/7 by means of a reliable cell phone.
No criminal record.

Important Notes

  • This job profile is subject to change and/or be altered to be in line with the requirements of the position that may vary from time to time and the employee will be duly informed of such amendments and/or changes and/or alterations made.
  • The employee may be required to perform duties from time to time that is not specified in the job profile, depending of the nature of work and requirements by the company.
  • The job profile is linked to individual performance reviews and/or appraisals, competency assessments and development plans.
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Customer Service

Soshanguve, Gauteng TMOS DIRECT MARKETING

Posted 7 days ago

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Job Description

Our growing company is searching for experienced candidates for the position of sales and marketing. We appreciate you taking the time to review the list of qualifications and to apply for the position. We are an outsource sales and marketing company that is affiliated with offering financial services to different organizations world wide.
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Customer Service

Cape Town, Western Cape Clarion Printed Products

Posted 15 days ago

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Job Description

permanent

A well-established digital printing company in Epping, Cape Town invite applications for a level customer service/production coordinator preferably from a retail print background to administer key account logistics and campaign implementation. Previous experience in printing (digital, screen and litho) manufacturing and finishing processes is essential.

Responsibilities:

  • Receive production requests and prioritise accordingly to meet deadlines
  • Read, process, comprehend, and follow the detailed written and verbal instructions of the customers prior to starting the job to assure the job is done correctly and to clients satisfaction
  • Work with production staff and sales staff to ensure customer expectations are met
  • Manage account services through quality checks on client products and follow-up with timeous communication
  • Coordinating delivery schedules, arranging collections, installations of products and services

Required:

  • Previous experience in printing (digital, screen and litho) manufacturing and finishing processes essential.
  • Aptitude to learn quickly 
  • Must be able to multi-task 
  • Must be able to work independently 
  • Excellent written and communication skills 
  • Strong customer service skills 
  • Detail oriented, organised, and deadline-driven
  • Must be able to work extended hours to meet campaign deadlines if necessary is non-negotiable
  • Previous project management experience will be an advantage
  • Must have driver's licence and own transport

If you meet the above requirements please send Cv's to '>

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Customer Service

Cape Town, Western Cape Galaxy Outsourcing

Posted 19 days ago

Job Viewed

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Job Description

permanent

Remuneration:  R12,600
Monthly bonus:  R2,000

The most important requirements for this role:

  • You must have and love a cat.
  • Be able to work 2 Sundays per month 
  • At least one year's contact centre experience (or be a really impressive communicator if you don’t have formal experience).
  • You must have a fast broadband connection with good upload and download speed.
  • You must be able to communicate effectively in English to customers from the UK.
  • You must love cats! This is a role for someone who has a passion for customer service and a passion for cats.

About the company:
Our company is one of the leading premium cat food brands in the UK, renowned for our commitment to using real meat in our recipes. We pride ourselves on being the best and only meat-only premium cat food, dedicated to providing the highest quality nutrition for cats. Our mission is to ensure that every cat receives the best possible diet, and we are looking for purr-fectly passionate individuals to join our team and contribute to this goal.

Who we are looking for:
We are seeking individuals who are enthusiastic about customer service and share our love for cats. The ideal candidate will have:

  • Experience in a contact centre environment, showcasing their ability to handle customer inquiries and provide exceptional service.
  • A cheerful personality and a pleasant, clear voice that makes customers feel welcome and valued.
  • Strong computer literacy, ensuring you can navigate various software and systems with ease.

Requirements:

To successfully perform the role of a home-based customer service representative, you will need:

  • A quiet office space at home, free from distractions, with a reliable fibre internet connection.
  • A laptop or desktop computer that meets our technical specifications.
  • Back-up power solutions to protect against load shedding, ensuring you can work uninterrupted.

If you’re feline like this is the purr-fect role for you and you’re ready to join a company that values both customer service and feline friends, please send your CV to   with the reference: CC07/07  in the title.

We look forward to welcoming a new member to our dedicated team of cat enthusiasts! Don’t paws, apply now and make this oppawtunity your

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Customer Service Manager

Cape Town, Western Cape PARTECH PARTNERS

Posted today

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Job Description

Customer Operations · Cape Town (South Africa)

Customer Service Manager

Who we are

Yoco was founded in 2015, and we’ve been breaking down barriers, unlocking economic opportunities and opening commerce for people to thrive ever since.

We’re the payments provider for over 200,000 self-employed, and process over US$3 billion annually.

We have ±350 team members globally, all with a bias for boldness and a passion for simple, progressive solutions. We believe in uniting different people to solve hard problems, together.

Our mission of making society more equal requires a variety of people, with different backgrounds and points of view, to keep building solutions that make life easier for emerging businesses.

We’re growing fast. With growth comes compelling challenges. If you’re an ambitious problem-solver, with big ideas, a passion for doing good, bright, grounded and courageous; you’re likely to thrive at Yoco.

We don’t stop pushing. We break things to rebuild. We challenge ourselves and each other. We’re constantly evolving - and we’re doing it fast.

Grow With Us.

About the role

As the Customer Service Manager, you will play a pivotal role in leading our team through an exciting and strategic evolution. Historically focused on delivering exceptional customer service excellence, your primary mission will be to spearhead the transformation of our team into a proactive Merchant Success Centre. This involves moving beyond reactive problem-solving to proactively engaging with our merchants, understanding their business goals, and providing strategic support that drives their growth and maximises their long-term value through the Merchant Success Centre.

This role will require you to collaborate with the Head of Customer Support: defining, implementing, and optimising strategies that not only resolve issues efficiently but actively contribute to merchant retention, engagement, and the overall success of their ventures on our platform. This leadership role demands a strategic operator who can inspire and empower a team to become trusted advisors, ensuring our merchants thrive.

What you will be doing 1. Strategy & Merchant Success Transformation:
  • Formulate and implement comprehensive Merchant Success strategies that drive retention, growth, and satisfaction through proactive engagement models and value realisation frameworks.

  • Foster a culture that prioritises long-term merchant partnerships over transactional support, ensuring seamless transition from reactive support to proactive partnership.

  • Collaborate cross-functionally with Sales, Product, Marketing, and Tech teams to ensure a unified approach to merchant satisfaction and success.

2. Team Leadership & Development:
  • Recruit, onboard, mentor, and develop a high-performing team capable of acting as trusted advisors and proactive success enablers.

  • Provide regular coaching and performance feedback, empowering team members to master both traditional service excellence and advanced merchant success methodologies.

  • Partner with the Enablement team to design targeted learning experiences and create career development pathways that support ongoing skill development and staff retention.

3. Operations & Process Management:
  • Oversee daily operations of the Merchant Success Centre, ensuring efficient workflows and timely resolution of merchant inquiries.

  • Develop and implement scalable processes, tools, and best practices that enhance the merchant experience and improve team productivity.

  • Act as escalation point for critical merchant issues, ensuring swift resolution whilst maintaining focus on long-term merchant health.

4. Performance Analysis & Reporting:
  • Monitor comprehensive KPIs including traditional metrics (AHT, FRT, CSAT, NPS, SLAs, QA) and strategic Merchant Success metrics (retention rate, churn rate, activation rates, feature adoption, LTV, expansion revenue).

  • Utilise advanced data analytics to identify trends, patterns, and root causes impacting merchant health and growth, using insights to formulate targeted success initiatives.

  • Prepare detailed reports on operational performance and merchant success strategy effectiveness, presenting findings to senior management with actionable recommendations for continuous improvement.

  • Establish clear, achievable goals and benchmarks for all KPIs based on historical data, industry best practices, and organisational objectives.

  • Gather merchant feedback to inform product development, marketing initiatives, and overall business strategy, acting as the voice of the merchant within the organisation.

About you
    • Minimum 10 years managing customer support teams in contact centre environments with a proven track record in high-pressure situations

    • Demonstrated experience in strategic transformation projects and cross-functional collaboration (minimum 2 years)

    • Experience working within fast-growing companies and scaling operations

    • Previous exposure to merchant success, customer success, or account management methodologies preferred

    • Strong mentoring and coaching abilities with track record of developing high-performing team leaders who can manage strong team

    • Understanding of merchant/customer lifecycle management and value realisation frameworks

    • Experience gathering customer feedback and translating insights into business strategy

    • Ability to balance operational excellence with strategic merchant success initiatives

    • Results-oriented focus on improving both customer outcomes and business performance

    • Proficiency in performance metrics including traditional customer service KPIs (CSAT, AHT, FRT, SLAs, QA) and merchant success metrics (retention, churn, LTV, activation rates)

    • Advanced Excel/Google Sheets skills for numerical analysis and reporting

    • Experience with contact centre management tools and CRM systems (e.g., Zendesk)

    • Ability to establish KPI benchmarks and track performance against strategic objectives

    • This role requires you to be on-site working alongside Customer Support agents

    • Experience with and exposure to AI tools and platforms

The people we’re looking for

We’re looking for people who want to grow and have a thirst for learning. And as Yoco grows, we hope they stay with us for the long-term.

Building solutions for a more equal society is a daunting task - and it’s not for everyone. We never stop pushing, we break things to rebuild, and we challenge ourselves and our teammates. We start over, we constantly evolve - and we do it fast. We know that it’s just the right kind of meaningful madness for our kind of visionary human.

So, who are you? You’re someone who resonates with our mission and our values, and you’re relentlessly effective in your execution.

You’re a curious problem-solver with a passion for doing good. You’re bright, grounded, experimental and bold. You play open cards and get stuck in. You’re not afraid of change. You close the loop.

At Yoco, we laugh, embrace each other’s quirks, and support one another’s growth, all while staying authentic.

If this sounds like your kind of challenge, apply below and come grow with us.

We encourage applicants from diverse backgrounds to apply and ask that you please send your application in English and help us reduce unconscious bias by leaving out your picture, age, address, and other unnecessary information in your CV.

Department
Customer Operations
Role
Customer Support
Locations
Cape Town (South Africa)
Employment type
Full-time

Open positions

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A partnership for your wellbeing

We believe that the best work comes from a place of balance and security. We see our benefits not as perks, but as a partnership to support your life, your family, and your ambitions.

  • Need time to switch off? We offer 24 paid leave days annually, plus public holidays, so you can rest, travel, or simply handle life.
  • Thinking about long-term security? We'll help you build a strong foundation with contributions to medical aid and gap cover.
  • Putting your family first? So do we. We provide paid parental leave for mothers, fathers, and adoptive parents, along with family responsibility leave for unexpected emergencies.
  • Ready to grow your skills? We provide an annual learning budget for you to invest in the courses, conferences, or training that will help you advance your career.
  • Looking for your community? Find it here. From weekly company gatherings and team outings to employee-led clubs, we foster a connected culture where everyone belongs.

We're growing

Yoco is growing, and as we grow we have compelling challenges ahead of us.

Growing means we’re enabling more self-employed people and businesses to thrive every day. It also means that ambitious problem-solvers with big ideas are challenged, stimulated and will thrive at Yoco.

Grow with us.

About Yoco

Yoco is the all-in-one digital commerce platform for small businesses.

As one of Africa’s largest fintech companies, we make it easy to sell anywhere, manage your business from anywhere, and grow with smart insights—all under one Yoco profile.

Founded in 2015, we've helped over 200,000 small businesses across South Africa accept card payments and access capital—often for the first time.

Our ecosystem of payments, software, and tools works seamlessly under one Yoco account. Behind it all is a global team of 350+ people across South Africa and the Netherlands, building world-class solutions for small business growth.

Founded in 2015

Co-workers 350±

Customer Operations · Cape Town (South Africa)

Customer Service Manager

Already working at Yoco?

Let’s recruit together and find your next colleague.

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Customer Service Consultant

Durban, KwaZulu Natal Yellosa

Posted today

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Job Description

Our client is seeking a Customer Service Consultant for their team in Cape Town North.

Location: Cape Town Northern Suburbs

Requirements:

  • Grade 12
  • At least 2 years’ experience in a call centre/customer support environment
  • Computer literate – MS Outlook, Excel, Word & Internet
  • Professional communication skills in both Afrikaans and English
  • Formal business writing skills
  • Own reliable transport and preferably reside in the Northern Suburbs

About:

  • Strong administration, organising, problem-solving and time management skills
  • Ability to remain calm, objective and self-controlled under pressure
  • Provide professional and exceptional support to both internal and external customers
  • Advise and educate customers on the company procedures for different product models
  • Handle monthly account queries via telephone, WhatsApp chatbot and company ticketing system
  • Create, assign, escalate, follow up and resolve tickets
  • Build positive relationships with customers and collaborate with team members to ensure top-tier service
  • Perform administrative duties such as follow-up of failed communications, updating customer profiles, and reporting
  • Send bulk emails and SMS to customers

Salary: R15,000 per month

Death & Disability Cover

How to Apply: via our website

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Customer Service Engineer

Midrand, Gauteng PerkinElmer

Posted 4 days ago

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Job Description

Skip to main content Working at PerkinElmer | Jobs and Careers at PerkinElmer

Don't ask what's next. Define it. Step up, stand out and make a Statement.

Check out this location

Customer Service Engineer

Midrand South Africa | Johannesburg South Africa

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Responsibilities Location Midrand, Johannesburg, ZA Job ID REQ-055185

Provides technical support in the development and implementation of customer applications and company products. Conducts on-site enhancements, maintenance, and support for new and existing systems. Implements new product configurations/software upgrades, installs network devices and/or hardware components/peripherals. Diagnoses, troubleshoots, and repairs technical problems. Knowledgeable of company and third-party vendor products utilized in the customer's application/systems.

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This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators and application developers to more easily access and analyze data.

Equal Opportunity

PerkinElmer is proud to be an equal opportunity workplace and is an affirmative action employer. PerkinElmer is committed to equal employment opportunity without regard to unlawful considerations of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, gender expression, status as a protected veteran, genetic information, or any other personal attribute or characteristics protected by applicable local, state or federal laws.

To learn more about equal employment opportunity protections, please view the available EEO is the Law , EEO is the Law Supplement , and Pay Transparency Non-Discrimination Provision documents.

Please note that PerkinElmer is an E-Verify Employer in the United States. Additional information about E-Verify can be reviewed here.

Accessibility

PerkinElmer is committed to providing reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. If you have a disability and need assistance with any part of the hiring process or have questions about our workplace accessibility, please email us at .

Please be aware that PerkinElmer does not make job offers without conducting interviews with our talent acquisition team. PerkinElmer does not charge any job application fees. Offers of employment or job openings with requests for payment of fees are fraudulent. PerkinElmer does not charge a fee at any stage of the recruitment process. Any requests for such payment or information should be refused. The FTC has provided additional consumer information regarding such scams here.

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Customer Service Consultant

Cape Town, Western Cape Callforceoutsourcing

Posted 8 days ago

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Job Description

Creating purposeful careers as we build the future of contact centre solutions

Customer Service consultant within the petroleum industry responsible for inbound customer care and client resolution. You will be required to build and maintain customer relationships through the facilitation of order fulfilment and query resolution via non face-to-face communication channels.

The successful applicant will be responsible for but not limited to the following job functions:

  • Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved.
  • Servicing our members in a customer-centric way to ensure that we live by our service principles.
  • Investigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in the supply chain.
  • Maintaining the customer relationship database and logging call details as per procedure in order to address queries.
  • Achieving and exceeding key performance metrics relating to service delivery.

Working hours: The contact center operates on a 24/7 basis and shifts are rotational.

This is predominantly an office-based position in the CBD, Cape Town; however, we may offer a hybrid working solution. This position requires a candidate residing in Cape Town, fully Covid-19 vaccinated as per Policy, a high caliber track record of customer service, and availability for the assessments and interview process.

Competencies and Skills required:

  • Delivering results and meeting customer expectations.
  • Presenting and communicating information.
  • Excellent verbal and written communication skills.
  • Analyzing, writing, and reporting.
  • Deciding and initiating action.
  • Working with people.
  • Following instructions and procedures.
  • Time management.

Education and experience required:

  • Preferred: Minimum of 6 months working experience in a contact center environment in Customer Service or Sales.
  • Matric (Compulsory).
  • The Business Writing Skill (Advantageous).
  • Clear Credit & Criminal Record.
  • Must be a South African Citizen.
  • Available immediately / 2 weeks notice.
  • Fiber at home compulsory to accommodate potentially working from home when required.

Salary: R 9500 PER MONTH

Skills

Business Process Outsourcing (BPO), Computer Consulting, Customer Services

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