1,831 Quality Testing jobs in South Africa
Quality Assurance Quality Control Manager Mill
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Job Purpose
To lead, manage, and maintain the site's Food Safety Management System (FSMS) and Quality Management System (QMS) in compliance with ISO 22000, ISO/TS , FSSC including additional requirements), and ISO The QA/QC Manager ensures product safety, quality assurance, laboratory accuracy, and regulatory compliance, while driving continuous improvement.
Key Responsibilities
- Maintain and continually improve the FSMS in compliance with standards.
- Lead HACCP/Food Safety Team meetings and updates.
- Ensure PRPs (cleaning, pest control, hygiene, water, utilities, building integrity) are effectively implemented.
- Conduct internal audits, GMP inspections, and prepare for external certification audits.
- Manage product recall/withdrawal procedures and mock recall testing.
- Oversee supplier approval and raw material verification.
- Drive corrective and preventive actions (CAPA).
- Promote a food safety culture by training staff on compliance, standards, and best practices.
- Ensure accuracy and reliability of laboratory results.
- Maintain compliance with ISO 17025 requirements (validation, calibration, traceability, proficiency testing, measurement uncertainty).
- Review and approve test reports and certificates of analysis.
- Train laboratory staff and monitor competency.
- Coordinate training and awareness programs for site employees.
- Act as the site representative during all external audits (FSSC, SANAS, customer, regulatory).
- Biotech/Food Technologies Degree (Essential)
- FSSC 22000 Lead Auditor Certification (Essential)
- ISO 17025 Introduction & Implementation (Essential)
- QA/QC Manager from Grain Milling Industry with 3-5 years in both roles
- QA/QC Managers from FMCG food producing sites
Skills & Competencies
- Strong understanding of ISO 22000, ISO/TS , and ISO/IEC 17025 standards and their application.
- Understanding of grain milling and baking processes (desirable).
- Understanding and implementation of HACCP principles, PRPs, OPRPs, CCPs, and FSMS effectiveness.
- Experience in supplier compliance and quality systems management.
- Knowledge of non-conformance handling, root cause analysis, and corrective/preventive actions.
- Ability to verify compliance through GMP inspections and site audits.
- Ability to plan, lead, and execute internal, external, and supplier audits.
- Method validation, calibration, traceability of measurements, and uncertainty.
- Control of test and calibration methods for flour and wheat quality.
- Ensuring personnel competence, impartiality, and laboratory management system compliance.
- Strong coaching and training capability
- Data analysis of lab, process, and product performance results.
QUALITY ASSURANCE & CONTROL SPECIALIST
Posted 1 day ago
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Job Description
- At least 5 years of experience in quality control in the food industry
- Language English speaking
- Qualification in ISO, HACCP and EU/ USDA requirements OR over 10 years working in a relevant position
- Ability to understand, implement and manage dynamic quality control systems.
- An in depth knowledge of food safety.
- An understanding of animal and plant health and bio-security procedures.
- Ability to effectively communicate policies and procedures both verbally and in writing.
- Ability to work within a diverse and dynamic team environment.
- Ability to solve problems.
- Experience with Excel and Word.
- Ability to produce timely relevant reports
DUTIES & RESPONSIBILTIES INCLUDE BUT ARE NOT LIMIYTED TO:
- Ensure quality control procedures are in place and monitor compliance on all incoming and outgoing farm products
- In consultation with managers monitor product quality and safety day to day according to established standards.
- Ensure all produce leaving the farm meets EU and/or USDA standards and regulations.
- Ensure product sampling procedures and schedules are in place and adhered to.
- Receive, interpret and communicate microbiological and chemical analysis results. Implement product quarantine, systems reviews and product recalls if and when necessary.
- Ensure that all products are correctly identified, labelled and packaged according to Eu and/or USDA standards.
- Be responsible for traceability and the management and maintenance of all records relating to this.
- Reporting the performance of Quality functions / data.
- With assistance from the relevant managers, ensure maintenance schedules are well designed, adhered to and documented, ensure specialist equipment is calibrated correctly.
- Assist the relevant managers to ensure a safe working environment and adhere to Company Health & Safety Policy. Assist with the relevant record keeping.
ONLY short-listed candidates will be contacted
Quality Assurance
Posted 1 day ago
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About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Job Description
Monitoring & Evaluation: Consistently monitor inbound and outbound customer service interactions across various channels (calls, email, chat). Quality Audits: Conduct regular audits and assessments of agent performance against a predefined checklist of quality parameters. Feedback & Coaching: Provide detailed, constructive feedback and coaching to agents to improve their performance and address any quality issues. Data Analysis: Analyze key performance indicators (KPIs) such as CSAT and FRT to identify trends and pinpoint areas for improvement in service quality. Process Improvement: Develop and implement quality assurance guidelines, procedures, and strategies to enhance overall service quality and operational efficiency. Reporting: Prepare and present clear, data-driven quality reports to management and stakeholders. Collaboration: Work with training teams to enhance training programs and onboard new employees to ensure consistent quality standards. Compliance: Ensure that all processes and interactions comply with company policies and regulations.
Qualifications
- Essential: Grade 12
- Preferred: Tertiary qualification in management or relevant proven contact center experience
Experience, Knowledge, Skills and Attributes Required:
- A proven track record of delivering against client, customer and business outcomes
- 2 years’ experience working within BPO - Customer Service
- 3 years of Quality Assurance experience
- Be able to work in MS Office
- Be able to work in a fast-paced environment
- Have strong analytical skills
- Have strong verbal and written communication skills
All your information will be kept confidential according to EEO guidelines.
Seniority level- Mid-Senior level
- Full-time
- Administrative
- Telecommunications
Quality Assurance
Posted 2 days ago
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Job Description
Company Description
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Monitoring & Evaluation: Consistently monitor inbound and outbound customer service interactions across various channels (calls, email, chat).
Quality Audits: Conduct regular audits and assessments of agent performance against a predefined checklist of quality parameters.
Feedback & Coaching: Provide detailed, constructive feedback and coaching to agents to improve their performance and address any quality issues.
Data Analysis: Analyze key performance indicators (KPIs) such as CSAT and FRT to identify trends and pinpoint areas for improvement in service quality.
Process Improvement: Develop and implement quality assurance guidelines, procedures, and strategies to enhance overall service quality and operational efficiency.
Reporting: Prepare and present clear, data-driven quality reports to management and stakeholders.
Collaboration: Work with training teams to enhance training programs and onboard new employees to ensure consistent quality standards.
Compliance: Ensure that all processes and interactions comply with company policies and regulations.
QualificationsQualifications Required:
- Essential: Grade 12
- Preferred: Tertiary qualification in management or relevant proven contact center experience
Experience, Knowledge, Skills and Attributes Required:
- A proven track record of delivering against client, customer and business outcomes
- 2 years’ experience working within BPO - Customer Service
- 3 years of Quality Assurance experience
- Be able to work in MS Office
- Be able to work in a fast-paced environment
- Have strong analytical skills
- Have strong verbal and written communication skills
All your information will be kept confidential according to EEO guidelines.
#J-18808-LjbffrQuality Assurance
Posted 3 days ago
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Job Description
Overview
Sutherland
Unlocking digital performance. Delivering measurable results.
Monitoring & Evaluation: Consistently monitor inbound and outbound customer service interactions across various channels (calls, email, chat).
Responsibilities- Monitoring & Evaluation: Consistently monitor inbound and outbound customer service interactions across various channels (calls, email, chat).
- Quality Audits: Conduct regular audits and assessments of agent performance against a predefined checklist of quality parameters.
- Feedback & Coaching: Provide detailed, constructive feedback and coaching to agents to improve their performance and address any quality issues.
- Data Analysis: Analyze key performance indicators (KPIs) such as CSAT and FRT to identify trends and pinpoint areas for improvement in service quality.
- Process Improvement: Develop and implement quality assurance guidelines, procedures, and strategies to enhance overall service quality and operational efficiency.
- Reporting: Prepare and present clear, data-driven quality reports to management and stakeholders.
- Collaboration: Work with training teams to enhance training programs and onboard new employees to ensure consistent quality standards.
- Compliance: Ensure that all processes and interactions comply with company policies and regulations.
- Qualifications Required:
- Essential: Grade 12
- Preferred: Tertiary qualification in management or relevant proven contact center experience
- A proven track record of delivering against client, customer and business outcomes
- 2 years’ experience working within BPO - Customer Service
- 3 years of Quality Assurance experience
- Be able to work in MS Office
- Be able to work in a fast-paced environment
- Have strong analytical skills
- Have strong verbal and written communication skills
All your information will be kept confidential according to EEO guidelines.
#J-18808-LjbffrQuality Assurance
Posted today
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Job Description
Quality Assurance
Posted today
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Quality Assurance
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Quality Assurance
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