158 Quality Systems jobs in South Africa

Astral, a leading South African integrated poultry producer, has a
Quality Systems Officer
opportunity in the County Fair, Processing Plant in Fisantekraal.

The purpose of this role, is to ensure that quality and Food Safety and Quality Systems are maintained.

The ideal candidate would be responsible for:

• Ensure the Food Safety and Quality system is updated and maintained to assist the continuous drive in the factory/processing facility;
• Assist during internal and external audits and follow-up with close out of actions;
• Review QC documents on a daily basis;
• Update system documentation with any changes or as needed;
• Review records and corrective actions of the previous day for both shifts;
• Raise NCR where required and manage the NCR tracker;
• Update the quality report daily, weekly, and monthly;
• Update all trends necessary for quality purposes;
• Assist with mock recalls when required;
• Maintain calibration of equipment and ensure it is conducted before or on the due date;
• Circulate Quality Reports;
• Create purchase orders for Quality;
• Assist in the uphold of 20 keys in the Quality department;
• Any other duties as assigned by the QA manager.

The successful candidate must meet the following requirements:

• Matric Certificate;
• Relevant Supervisory/ Management qualification;
• Food Science Degree or Food Technology Diploma or similar;
• Poultry Meat Inspector
  (advantageous);
• Experience with FSSC 22000;
• Experience with Animal Welfare standards will be an added advantage;
• 2-3 years Food Safety Management System administrative experience;
• Must be able to work with a large and diverse workforce;
• Good administrative skills in excel, PowerPoint, word etc.;
• Must be proactive, have good management, communication and interpersonal skills, problem solving and planning skills;
• Must be self-motivated and have the ability to work under pressure.

Durbanville

Published Date: 11 September 2025

Closing Date: 25 September 2025

• Application Deadline: 3 October 2025
• Job Location: Rustenburg, North West
• Job Title: Quality Systems Administrator
• Education Level: Certificate
• Job Level: Intermediate
• Minimum Experience: 3 - 5 Years

Our client, a leader in the steel construction industry, is looking for a highly motivated and detail-oriented ISO 9001 Quality Systems Administrator to join their team.

The successful candidate will play a critical role in maintaining, administering, and improving the company's ISO 9001 Quality Management System, ensuring compliance with industry standards and supporting continuous improvement across operations.

Key Responsibilities:

• Administer and maintain ISO 9001 Quality Management Systems
  
  Develop, review, and control quality system documentation
• Ensure compliance with ISO 9001 standards across the organization
• Assist in preparing for external and internal audits and coordinate corrective actions
• Support project teams with quality documentation, records, and reporting
• Train and guide staff on ISO 9001 requirements and best practices
• Drive continuous improvement initiatives in line with company objectives

Requirements:

• Proven experience working with ISO 9001 Quality Management Systems
• Background in steel construction or a related engineering/construction field (essential)
• Strong knowledge of ISO 9001 documentation and compliance requirements
• Excellent organizational and administrative skills
• Effective communication across all levels of the business
• High attention to detail with a proactive, problem-solving approach

Astral, a leading South African integrated poultry producer, has a
Quality Systems Officer
opportunity in the County Fair, Processing Plant in Fisantekraal.

The purpose of this role, is to ensure that quality and Food Safety and Quality Systems are maintained.

The Ideal Candidate Would Be Responsible For

• Ensure the Food Safety and Quality system is updated and maintained to assist the continuous drive in the factory/processing facility;
• Assist during internal and external audits and follow-up with close out of actions;
• Review QC documents on a daily basis;
• Update system documentation with any changes or as needed;
• Review records and corrective actions of the previous day for both shifts;
• Raise NCR where required and manage the NCR tracker;
• Update the quality report daily, weekly, and monthly;
• Update all trends necessary for quality purposes;
• Assist with mock recalls when required;
• Maintain calibration of equipment and ensure it is conducted before or on the due date;
• Circulate Quality Reports;
• Create purchase orders for Quality;
• Assist in the uphold of 20 keys in the Quality department;
• Any other duties as assigned by the QA manager.

The Successful Candidate Must Meet The Following Requirements

• Matric Certificate;
• Relevant Supervisory/ Management qualification;
• Food Science Degree or Food Technology Diploma or similar;
• Poultry Meat Inspector (advantageous);
• Experience with FSSC 22000;
• Experience with Animal Welfare standards will be an added advantage;
• 2-3 years Food Safety Management System administrative experience;
• Must be able to work with a large and diverse workforce;
• Good administrative skills in excel, PowerPoint, word etc.;
• Must be proactive, have good management, communication and interpersonal skills, problem solving and planning skills;
• Must be self-motivated and have the ability to work under pressure.

To provide administrative support and related services to the Standards portfolio of quality assurance to ensure that service delivery is optimized and meets requisite operating procedures, and to ensure that all statutory and legislative requirements relating to Quality Assurance systems are met.

• Diploma in science, quality management or related field (NQF Level 5)

• 1-2 years relevant work experience in a Quality Administration and/or Assurance environment (Operational Level)

• Capture all Quality Assurance information for reporting
• Demonstrate, conduct and capture all information related to Quality Assurance assessments on the relevant system.
• Provide the division with Quality Assurance statistics as required.
• Develop presentations and related material for Quality Assurance related information sharing interventions.
• Ensure that an adequate information management system is in place that contains relevant and updated information as it relates to the Quality Assurance function.
• Ensure that all information relevant to Quality Assurance is directed accordingly to the relevant stakeholders such as newsletters and projects.
• Provide the Quality Assurance function with all relevant information and research documentation when required.
• Be the first point of contact for Quality Assurance and provide advice as required.
• Assist with the compilation and submission of reports to Quality Assurance as required.
• Ensure that all documents are filed and information managed appropriately.
• Conduct investigations as they relate to customer complaints to the Standards Division.
• Ensure that all communications for Quality Assurance is directed accordingly.

Risk and Compliance Management

• Assist in identifying and adhering to fraud controls, risk prevention principles, sound governance and compliance processes, and tools to identify and manage risks.
• Support and provide evidence to all internal and external audit requirements.
• Maintain quality risk management standards in line with ISO and regulatory requirements.
• Maintain and enforce all related Service Level Agreements to minimise business risk and ensure business continuity.
• Adhere to all relevant laws, policies and Standard Operating Procedures throughout the organisation.

Stakeholder Management

• Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisation's reputation.
• Represent and participate in the organisation's committees and tasks teams when required.
• Convene and attend meetings and present relevant information stakeholders when required.
• Ensure efficient communication to all auditors and other finance team members.
• Ensure the provision of excellent customer service.
• Resolve queries and problems within span of control and within agreed time frames.
• Follow up on unresolved queries, complaints where required.
• Liaise with relevant stakeholders regarding follow-up of information, as required.

An opportunity has become available with one of our clients for a Quality Management System Officer to join the Bellville-based Manufacturer of private label beauty care products.

The company is seeking a talented person who aspires to a Quality Assurance career in a manufacturing environment. This is not a "Lab" type position.

Key Performance areas are:

• Writing and updating SOPs and Work Instructions to maintain the Document Library.
• Creating material and running training and assessment of staff on SOPs and Work Instructions.
• Setting the Training Schedule and maintaining the training database.
• Scheduling and carrying out Internal Audits and documenting and managing the resolutions of CAPAs arising from audits.
• Supporting the Technical Manager regarding external and customer audits and resulting CAPAs.

Qualifications and Experience:

• Diploma at NQF 7 level or relevant Degree
• Minimum of 2 years relevant working experience in a similar or associated role in a manufacturing environment

The right person will have the motivation, skills and professional and work ethic to support this challenging role that requires a combination of education, knowledge and experience in a factory facility.

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

The TQM Expert will serve as a strategic consultant or internal specialist focused on enhancing customer experience (CX) across a client's mobile and fixed-line services. This role involves implementing TQM principles to identify, analyze, and resolve quality issues in customer interactions, service delivery, and operational processes. The expert will address challenges spanning owned channels (e.g., company-owned retail stores, direct websites, apps, and call centers) and non-owned channels (e.g., third-party retailers, partner networks, resellers, and affiliate platforms). The goal is to drive continuous improvement, reduce customer churn, increase process efficiency, and ensure compliance with industry standards and Client's business processes.

This position requires a blend of analytical, leadership, and technical skills to foster a quality-driven culture, leveraging data from diverse sources to optimize end-to-end customer journeys in a multi-technology environment (mobile: 4G/5G, IoT; fixed-line: broadband, fibre optics, VoIP).

Key Responsibilities

• Customer Experience Assessment and Mapping: Conduct comprehensive audits of CX touchpoints across mobile and fixed-line services. Map customer journeys from awareness to post-sale support, identifying pain points in owned (e.g., self-service portals) and non-owned channels (e.g., external e-commerce partners). Use tools like process flow diagrams and voice-of-the-customer (VoC) feedback to pinpoint inefficiencies.
• TQM Framework Implementation: Design and deploy TQM methodologies such as PDCA (Plan-Do-Check-Act), Six Sigma (DMAIC), or Lean principles tailored to telecom operations. Integrate quality controls for service reliability, billing accuracy, network uptime, and issue resolution times.
• Data-Driven Analysis and Improvement: Analyse metrics from CRM systems, call logs, app analytics, and network performance data. Identify root causes of CX issues (e.g., dropped calls in mobile, installation delays in fixed line) using statistical tools. Recommend process reengineering to minimize defects and enhance service quality across channels.
• Channel-Specific Optimization: Develop strategies for owned channels to ensure seamless integration (e.g., unified omnichannel experiences via API linkages). For non-owned channels, create partnership guidelines, quality assurance protocols, and performance SLAs to maintain consistent CX standards without direct control.
• Performance Monitoring and Reporting: Generate regular reports with actionable insights, using dashboards (e.g., via Tableau or Power BI) to track improvements over time.
• Compliance and Risk Management: Ensure TQM initiatives align with regulatory requirements (e.g., data privacy under GDPR/CCPA, telecom accessibility standards). Mitigate risks related to service disruptions or channel inconsistencies that could lead to legal or reputational issues.
• Collaboration and Stakeholder Management: Work with internal teams (IT, marketing, operations) and external partners to implement changes. Facilitate cross-departmental quality circles and pilot programs for new CX enhancements.

Qualifications

Required Qualifications

• Education: Bachelor's degree in business administration, Industrial Engineering, Quality Management, or a related field. Master's degree or certifications in TQM/Six Sigma (e.g., Black Belt), ISO Lead Auditor are highly preferred.
• Experience: Minimum 8-10 years in quality management, with at least 5 years in the telecommunications sector.

Essential Skills and Competencies

• Technical Proficiency: Strong understanding of telecom technologies (e.g., GSM/CDMA for mobile, DSL/fibre for fixed line) and digital tools (e.g., CRM, analytics platforms like Google Analytics or Splunk). Familiarity with AI-driven CX tools for sentiment analysis and predictive maintenance.
• Analytical and Problem-Solving: Expertise in root cause analysis (e.g., Fishbone diagrams, Pareto analysis) and statistical methods. Ability to manage big data from diverse sources to derive insights.
• Leadership and Communication: Excellent people skills to influence stakeholders at all levels. Proficient in presenting complex data in simple terms, facilitating workshops, and driving change management.
• Project Management: Skilled in agile methodologies and tools like Jira or MS Project to manage TQM initiatives from inception to rollout.
• Adaptability: Ability to navigate ambiguities in non-owned channels, adapting strategies to varying partner capabilities while maintaining quality standards.
• Ethical and Customer-Focused Mindset: Commitment to ethical practices, with a passion for delivering superior CX that prioritizes user needs over short-term gains.

Preferred Attributes

• Knowledge of sustainability in quality management (e.g., reducing e-waste through better service processes).

Company Description
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description
The TQM Expert will serve as a strategic consultant or internal specialist focused on enhancing customer experience (CX) across a client's mobile and fixed-line services. This role involves implementing TQM principles to identify, analyze, and resolve quality issues in customer interactions, service delivery, and operational processes. The expert will address challenges spanning owned channels (e.g., company-owned retail stores, direct websites, apps, and call centers) and non-owned channels (e.g., third-party retailers, partner networks, resellers, and affiliate platforms). The goal is to drive continuous improvement, reduce customer churn, increase process efficiency, and ensure compliance with industry standards and Client's business processes.

This position requires a blend of analytical, leadership, and technical skills to foster a quality-driven culture, leveraging data from diverse sources to optimize end-to-end customer journeys in a multi-technology environment (mobile: 4G/5G, IoT; fixed-line: broadband, fibre optics, VoIP).

Please note that this is a 6 month contract position with the possibility to extend.

Key Responsibilities

• Customer Experience Assessment and Mapping: Conduct comprehensive audits of CX touchpoints across mobile and fixed-line services. Map customer journeys from awareness to post-sale support, identifying pain points in owned (e.g., self-service portals) and non-owned channels (e.g., external e-commerce partners). Use tools like process flow diagrams and voice-of-the-customer (VoC) feedback to pinpoint inefficiencies.
• TQM Framework Implementation: Design and deploy TQM methodologies such as PDCA (Plan-Do-Check-Act), Six Sigma (DMAIC), or Lean principles tailored to telecom operations. Integrate quality controls for service reliability, billing accuracy, network uptime, and issue resolution times.
• Data-Driven Analysis and Improvement: Analyse metrics from CRM systems, call logs, app analytics, and network performance data. Identify root causes of CX issues (e.g., dropped calls in mobile, installation delays in fixed line) using statistical tools. Recommend process reengineering to minimize defects and enhance service quality across channels.
• Channel-Specific Optimization: Develop strategies for owned channels to ensure seamless integration (e.g., unified omnichannel experiences via API linkages). For non-owned channels, create partnership guidelines, quality assurance protocols, and performance SLAs to maintain consistent CX standards without direct control.
• Performance Monitoring and Reporting: Generate regular reports with actionable insights, using dashboards (e.g., via Tableau or Power BI) to track improvements over time.
• Compliance and Risk Management: Ensure TQM initiatives align with regulatory requirements (e.g., data privacy under GDPR/CCPA, telecom accessibility standards). Mitigate risks related to service disruptions or channel inconsistencies that could lead to legal or reputational issues.
• Collaboration and Stakeholder Management: Work with internal teams (IT, marketing, operations) and external partners to implement changes. Facilitate cross-departmental quality circles and pilot programs for new CX enhancements.

Qualifications
Required Qualifications

• Education: Bachelor's degree in business administration, Industrial Engineering, Quality Management, or a related field. Master's degree or certifications in TQM/Six Sigma (e.g., Black Belt), ISO Lead Auditor are highly preferred.
• Experience: Minimum 8-10 years in quality management, with at least 5 years in the telecommunications sector.

Essential Skills And Competencies

• Technical Proficiency: Strong understanding of telecom technologies (e.g., GSM/CDMA for mobile, DSL/fibre for fixed line) and digital tools (e.g., CRM, analytics platforms like Google Analytics or Splunk). Familiarity with AI-driven CX tools for sentiment analysis and predictive maintenance.
• Analytical and Problem-Solving: Expertise in root cause analysis (e.g., Fishbone diagrams, Pareto analysis) and statistical methods. Ability to manage big data from diverse sources to derive insights.
• Leadership and Communication: Excellent people skills to influence stakeholders at all levels. Proficient in presenting complex data in simple terms, facilitating workshops, and driving change management.
• Project Management: Skilled in agile methodologies and tools like Jira or MS Project to manage TQM initiatives from inception to rollout.
• Adaptability: Ability to navigate ambiguities in non-owned channels, adapting strategies to varying partner capabilities while maintaining quality standards.
• Ethical and Customer-Focused Mindset: Commitment to ethical practices, with a passion for delivering superior CX that prioritizes user needs over short-term gains.

Preferred Attributes

• Knowledge of sustainability in quality management (e.g., reducing e-waste through better service processes).

• Assure quality product & processes by enforcing quality standards and testing materials/products.
• Establish quality standard, study product/consumer requirement with management & other role players.
• Develop raw material standard, study manufacturing & engineering requirement.
• Confer/negotiate with suppliers, devising testing methods and procedures.
• Implement process inspection standard, study manufacturing method, set up testing method & procedure.
• Institutes rework standards by devising inspection and physical testing methods and procedures.
• Establish standard for disposition of finished product, devising evaluation test, method & procedure.
• Creates product quality documentation system by writing and updating quality assurance procedures.
• Maintain product quality by enforcing quality assurance policy, procedure & government requirement.
• Complete quality assurance operational requirement, assign employees & follow up on work results.
• Prepares product & process quality reports, collect, analysise, summarize information and trends.
• Develop quality assurance staff, recruit, select, orientate, train, coach and discipline employees.
• Ensures quality by planning, monitoring, and appraising job results.
• Maintains professional and technical knowledge by attending educational workshops.
• Review professional publication, establish personal networks, participate in professional societies.
• Achieves financial objectives by preparing the quality assurance budget.
• Schedule expenditures, analyse variances and initiate corrective actions.
• Contributes to team effort by accomplishing related results as needed.

Qualification:

• Diploma in a similar role in the automotive industry.

Skills:

• Analytical and strategic skills to identify problems thereafter solve them.
• Good communication (oral and written) & interpersonal relations skills.
• Project Management Skills.
• Computer Literate.
• Encourage Team Work.
• Leadership and organisational skills.
• Proficient in Microsoft Office Products.
• Focus on quality and output performance.

Experience:

• Experience in the same/similar role - 10 years.
• QA suitable formal qualification or documented completion of relevant industry relevant training course - 1 year.
• Experience of Health and Safety requirements in a manufacturing environment - 1 year.

Closing date: 13 October 2025

Essential Functions

• Set up of QC for new process / clients requiring extensive interaction with clients to understand and capture all requirements
• Closely work with operations team and clients to continuously benchmark processes, baseline performance and target setting
• Incubation of Quality Program in Healthcare South Africa processes.
• Perform ongoing reviews to ensure compliance to QSD to all certification and internal / client requirements
• Facilitate and identify potential areas for improvement and actively participate in improvement initiatives and drive incremental improvements through AIM.
• Ensure the effective running and accurate data of process performance aligned with SLA targets
• Coordinate with the Black Belts and Process owners to ensure improvement exercises (Six Sigma Projects, AIM, etc) continue to happen in the processes.
• Train / mentor AMs and QCAs and operations teams on quality tools and concepts
• Responsible for working closely with clients and operations team to carry out process improvement activities and facilitate best practice sharing and driving standardization.