167 Quality Specialist jobs in South Africa
Quality Specialist
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Drive Quality, Drive Innovation
At Feltex you will be creating products, spaces and experiences that move people. You are part of an organization that is respected and trusted by globally renowned motor manufacturers.
Come join our team as a Quality Specialist and play a key role in ensuring world-class standards , be part of a dynamic environment where precision, performance, and passion fuel every success. As a successful candidate you will also monitor and control Quality Systems and Processes to achieve Quality Standards and meet customer specific requirements (CSR's)
Quality Specialist
Posted today
Job Viewed
Job Description
Drive Quality, Drive Innovation
At Feltex you will be creating products, spaces and experiences that move people. You are part of an organization that is respected and trusted by globally renowned motor manufacturers.
Come join our team as a Quality Specialist and play a key role in ensuring world-class standards , be part of a dynamic environment where precision, performance, and passion fuel every success. As a successful candidate you will also monitor and control Quality Systems and Processes to achieve Quality Standards and meet customer specific requirements (CSR's)
Minimum Requirements- Grade 12
- National Diploma in Engineering or Quality Management
- Trained IATF 16949:2016 & VDA 6.3:2016 Auditor
- Minimum 5 Years in Automotive/Manufacturing experience
Quality Assurance
- Implement Quality Procedures and Work Instructions
- Maintain the Quality Assurance system
- Ensure compliance of Quality Policies, Procedures and Work Instruction
Supply quality Assurance (SQA):
- Interact with all suppliers
- Supplier Audits
- Approvals of all PSW/PPAP for new projects/ ECR's items by following APQP process
- Analyse Supplier performance (Product quality, Special Status, etc) and make recommendations
- Manage supplier related non-conformances and initiate corrective actions
Audits
- Conduct internal 1st party Process audits (VDA 6.3:2016), System Audits (IATF), Supplier Audits, Product / Dock audits
Quality Control:
- Establish and manage critical control points in the process
- Investigate all Quality non-conformances and track corrective actions
- Manage and maintain the Quality Management System ensuring that it complies with all applicable requirements.
- Develop and approve Quality procedures, Work Instructions, etc
- Analyse the PPM's and defect trends and make recommendations
Continuous Improvement:
- Maintain an updated Continuous Improvement Plan
People Management:
Ensure an enabling climate/culture
- Obtain approval for and recruit and select employees in the area of responsibility
- Manage individual, team and departmental performance to achieve organisational objectives
- Ensure discipline is maintained in department (absenteeism, lateness, overtime, misconduct)
- Compile and update Performance Contracts and Individual Development Plans and facilitate individual career part planning
- Determine the training needs of the department
- Conduct performance reviews and manage sub-standard performance
- Coach and counsel people to ensure improvement performance levels
- Resolve grievances and disputes
Quality Specialist
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Brief description
The main purpose of this position is to manage and drive the implementation of an Information and Technology (I&T) Quality Management System (QMS), along with standards and processes that support the achievement of the South African Reserve Bank's (SARB) I&T quality objectives, as well as ensure that the I&T solutions and services provided to the SARB consistently meet high standard and effectively support the I&T strategy.
Detailed description
The successful candidate will be responsible for the following key performance areas:
- Develop, implement and maintain the I&T quality management framework and processes for the SARB.
- Determine and establish best practices, standards, processes and responsibilities necessary to achieve the SARB's I&T quality objectives, ensuring alignment with I&T governance requirements.
- Provide input into the quality management policy and I&T quality objectives of the SARB.
- Determine the I&T quality requirements of stakeholders to ensure the delivery of high-quality I&T products and services.
- Develop quality management plans for I&T processes, projects and objectives across the SARB in accordance with I&T governance requirements (e.g. COBIT)
- Monitor the implementation of quality management plans to ensure target maturity levels are achieved for all I&T processes across the SARB.
- Promote the QMS and quality objectives throughout the SARB, including training subject matter experts, project managers and other relevant stakeholders in the implementation of the QMS.
- Develop and implement methods to measure and report on the effectiveness and efficiency of the QMS.
- Identify and mitigate risks associated with I&T quality management, ensuring compliance with relevant governance frameworks as well as regulatory and industry standards.
- Lead stakeholder engagements (internal and external), displaying the ability to solicit information as well as deliver a coherent and convincing message.
- Stay up to date with developments in the I&T quality management field and apply new knowledge to own functional area.
WATER QUALITY SPECIALIST
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The purpose of the job is to provide cutting-edge catchment management services on a commercial basis.
WATER QUALITY SPECIALIST
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The purpose of the job is to provide scientific and engineering water quality assurance services across the entire drinking water supply, from raw water to point of supply to consumers.
Minimum Requirements- NQF 8 - in science, water quality engineering or chemical engineering
- NQF 6 - General management
- 8 years of post-graduate experience in the science and or engineering industry
- 5 years of post-graduate experience in the water industry
- 2 years of post-graduate experience in project management
- 3 years experience in managing science or engineering staff
- Code 8 driver's licence
- Competent in WORD, EXCEL, PowerPoint, pro-ADOBE, Outlook, etc.
OTHER DESIRABLE NEEDS
- NQF 6+ in project management
- NQF 5+ digital technology including:
- Water supply system digital modelling
- Artificial Intelligence
- Experience in:
- Water supply system digital modelling
- Artificial Intelligence
The overall duty of the job is to assure the supply of safe and acceptable quality drinking water to consumers produced from raw water sources. Raw water includes surface water, groundwater, domestic wastewater treatment plant effluent, industrial wastewater treatment plant effluent, mine wastewater treatment plant effluent, and/or saline water.
The following are the specific duties of the position:
Understand and conduct short, medium and long-term water quality risk assessments on raw water sources and determining the suitability of the drinking water supply system infrastructure (treatment plants and distribution networks) to continuously produce safe and acceptable quality drinking water.
Verifying capability of drinking water supply system infrastructure to produce safe and acceptable drinking water supplies, including:
- Review and provide operations optimisation comments for existing drinking water supply system infrastructure,
- Comment and participate in process audits (process capability and process condition assessments), and/or
Comment on suitability of proposed new / changed drinking water supply system infrastructure.
Develop, optimising, and implementing Water Safety Plans (Water Quality Management Systems) for Rand Water's current, and potential new water supply systems. This includes the ability to define, optimise and ensure implementation of water quality monitoring programmes and incident management protocols.
Conduct department services to commercial projects.
Incorporating digital technologies (modelling, artificial intelligence - AI, etc) in all the department outputs/services.
Providing leadership:
- Planning, organising, implementing, and controlling section work,
- Managing human resources, and
Managing finance and procurement.
Knowledge- Water industry
- Drinking water quality science
- Drinking water treatment and engineering
- Project management and project programme management technology
- Risk assessment technology
- Digital technology
- General business management
- Understanding the water industry and water science with a focus on water quality
- Drinking water treatment and engineering skills
- Project management and multiple programme management skills
- Ability to "create/identify" projects with a customer (entrepreneurial skills)
- Digital skills (water system modelling, Artificial Intelligence)
- Problem-solving ability
- Ability to improvise (work with imprecise / missing information and under uncertain conditions)
- Ability to focus on the holistic big picture
- Ability to continuously link activity with financial impact
- Networking ability
- Persuasive
- Persistent
- Decisive and non-procrastinating
- Mindset of service excellence / "customer is the king"
- Inquisitive and willing to experiment
- Risk tolerance and welcomes management of risks rather than avoiding it
- Adaptable/flexible
- Self-starter and ability to take the initiative / work independently
- Not averse to working outside standard office hours
- Focus on completing tasks rather than on achievements
Commercial Quality Specialist
Posted 4 days ago
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AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok ( .
Job Description
Purpose:
The Commercial Quality Specialist is responsible for independently providing Commercial Quality support within the affiliate, covering quality system requirements related to pharmaceutical products, medical devices, combination products, biologics. Key responsibilities include authorizing the release for sale of products that meet AbbVie quality and regulatory standards, administering the product returns process, and assisting with handling Product Quality Complaints when needed. The role also involves supporting the Quality Assurance Manager in managing affiliate documentation, quality systems, and the training matrix for the Quality Assurance Department to ensure compliance with all procedures, legislative requirements, and AbbVie global policies. Additional areas of support include overseeing Storage and Distribution, addressing potential quality events or product shortages, managing Supplier Controls and Product Quality Reviews, participating in Risk Management, Agency inspections/internal audits, CAPA (Corrective and Preventive Actions), and fulfilling overall Quality Manual requirements. This ensures that all product, process, or system-related quality activities from receipt of final product through distribution align with Corporate, governmental, and local regulations.
Responsibilities:
+ Responsible for the integration of local quality regulations for drugs, biologics, device and/or combination products.
+ Design effective quality systems, procedures and/or processes within cross functional teams to ensure compliance as well as efficiency throughout our quality systems.
+ Maintain and ensure the effectiveness of the Quality Management System in the affiliate, supporting quality control, assurance, and regulatory compliance activities by Monitoring metrics and KPIs to ensure compliance.
+ Authorize timely release of products to the market and manage retention samples in line with Quality Assurance procedures. Work on assessments to determine compliance to processes, procedures and regulations to identify potential gaps and mitigate and implement improvements.
+ Support all activities governed by Good Storage and Distribution Practices including monitoring of controlled temperature and cold chain shipments.
+ Administer customer returns according to the Return Goods procedure.
+ Support the effective management of Product Quality Complaints at the affiliate.
+ Act as the Training Coordinator for the Quality Assurance department, ensuring compliance with all required training activities.
+ Initiate exception reports and manage CAPAs (Corrective and Preventive Actions) and effectivity checks as identified by the current Non-Conformance procedures.
+ Initiate Change Plans and oversee related tasks to resolution.
+ Assist in preparing quality reports for quarterly management reviews and participate in Product Quality Reviews.
+ Support the supplier management program by maintaining updated lists of local TPMS and vendors, qualifying suppliers/customers, evaluating supplier performance, monitoring supplier quality issues, and coordinating timely failure investigations.
+ Conduct assigned internal quality audits and external audits according to the audit schedule, supporting the affiliate's audit program.
+ Assist with risk management activities, including participation in risk meetings and verifying the implementation of risk mitigation in products and processes.
+ Contribute to writing, reviewing, maintaining, and approving Standard Operating Procedures for the Quality department.
+ Support documentation maintenance and control as per applicable procedures.
+ Act as Deputy Responsible Pharmacist during the absence of the Responsible Pharmacist. Represent Commercial Quality in cross functional teams, projects and programs, as assigned by management.
Qualifications
+ Bachelor's Degree in Pharmacy
+ Registration with the South African Pharmacy Council (SAPC)
+ At least two years' experience in a quality assurance, GMP or GDP environment preferred.
+ Excellent knowledge of computerized systems, familiarity with SAP, TrackWise, ComplianceWire and OneVault.
+ Full understanding of local GxP requirements including regulations and standards affecting device, biologics, pharmaceutical products.
+ General knowledge and understanding of AbbVie MD, pharmaceutical, biologic products and regulations
+ Ability to support projects as a team member as assigned by manager
+ Experience working in both a team setting and independently. Works well with manager guidance to complete tactical objectives while able to manage own time effectively.
+ Make decisions in collaboration with management
+ Acts as an owner - uses available resources to independently complete assigned tasks
Additional Information
Key Stakeholders: Local Affiliate Staff, Commercial QA team, Regulatory/Competent Authority, Suppliers/Service Providers.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.
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Quality Assurance Specialist
Posted today
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Job Opportunity: Quality Assurance Specialist – Leads Management
We are seeking a Quality Assurance Specialist to oversee sales lead management and ensure all processes are executed accurately. This role is key to maintaining a high-performing sales pipeline and preventing missed opportunities.
Key Responsibilities
- Review and audit how sales leads are being managed.
- Ensure timely follow-ups and compliance with company procedures.
- Identify gaps, missed opportunities, and process lapses.
- Provide feedback and recommendations to improve lead handling.
- Serve as the "eyes and ears" of leadership to ensure accountability.
- Prepare concise reports on lead quality and compliance.
Qualifications
- Experience in Quality Assurance, Sales Operations, or CRM/Leads Management.
- Strong attention to detail with the ability to identify inconsistencies.
- Excellent written and verbal communication skills.
- Familiarity with CRM platforms and sales tracking tools.
- Proactive, reliable, and capable of working independently.
- Preference for candidates based in South Africa.
Work Setup
- Fully remote.
- Flexible schedule with regular reporting required.
Job Type: Full-time
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Quality Assurance Specialist
Posted today
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The purpose of the Quality Assurance (QA) Specialist is to enhance the overall customer experience by monitoring and assessing a variety of customer interactions—across voice calls, emails, face-to-face engagements, and other channels. Through detailed analysis and storytelling via structured reporting, the QA Specialist provides insights into the end-to-end customer journey.
A core aspect of this role is the identification of business impact metrics, performance trends, and potential risks that can inform continuous improvement. The QA Specialist adds value by ensuring effective governance of the QA framework and aligning outcomes with client and business objectives.
In addition, the QA Specialist plays a pivotal role in supporting learning and development initiatives—coaching both new hires and existing employees with the aim of improving service quality, consistency, and customer satisfaction within the Business Support Area.
Education & Certifications
- Matric (NQF 4) – Essential
- Higher Certificate/Diploma in Quality Assurance (NQF 6) – Advantageous
- Professional certifications such as:
- Certified Quality Auditor (CQA)
- Six Sigma Yellow/Green Belt
- Financial Services Risk or Compliance certifications
Experience
- 2+ years in a
Quality Assurance role
within a
contact centre or customer service
environment - Exposure to
insurance or employee benefits
industry – Essential - Skilled in
monitoring customer interactions
(calls, emails, chats) - Familiar with
QA frameworks, scorecards, and sampling methodologies - Strong understanding of
CSAT, FCR, AHT
and other service metrics - Experience with
CRM, QA software, and call monitoring tools - Proven ability to
coach and develop front-line staff - Knowledge of
ISO standards
and quality management frameworks
Key Responsibilities
- Conduct daily QA evaluations and provide actionable feedback
- Analyze service metrics and identify improvement areas
- Lead Error & Root Cause Analysis (RCA) reporting
- Collaborate with Training, Operations, and Management teams
- Facilitate coaching sessions to drive performance and compliance
- Conduct needs analysis to identify training gaps and support development
- Prepare and present quality and performance reports to stakeholders
- Ensure alignment with ISO and internal quality standards
- Support staff development and continuous learning initiatives
Competencies
- Strong communication, coaching, and presentation skills
- Excellent time management and planning abilities
- Proficient in Microsoft Office, CRM, and contact centre systems
- Deep understanding of
Retirement Fund Industry
and
ETD legislation - Ability to build relationships and influence across teams
- Results-driven with a passion for
customer satisfaction and service excellence
Why Join Alexforbes?
At Alexforbes, we don't just offer jobs - we build careers. Here's what makes us stand out:
Growth & Development:
- Bursary and Leadership Development Programmes to help you grow professionally.
- E-Learning Forums and continuous learning opportunities.
- Financial Planning Support tailored for staff.
Rewarding Performance:
- Total Rewards Package: Competitive short- and long-term incentives.
- Power Of One: Monetary recognition for outstanding performance.
- Lead Incentives & Referral Bonuses for helping us grow our talent pool.
Comprehensive Benefits:
- Retirement Fund Contributions starting at 13% of CTC.
- Group Risk Cover: Funeral, Dread Disease, and Life Insurance.
- Medical & Gap Cover: 100% of CTC with Discovery/Bonitas (Mandatory unless you are a dependent).
Work-Life Balance:
- Flexible Ways of Work: Hybrid work model to suit your lifestyle.
- Connectivity Benefit: Wi-Fi allowance.
- Employee Wellness & Assistance Programmes to support your wellbeing.
- My Savings Account to help you plan for the future.
Join a company that values its people, invests in their growth, and rewards excellence. Be part of a team that's shaping the future of financial services.
Quality Assurance Specialist
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As a Quality Assurance Specialist you will monitor the effectiveness and quality of outgoing calls and emails to ensure compliance with the company's quality systems and offer daily feedback via verbal & written communication.
Evaluating Call Quality
- Assist operations in tracking, documenting, and reporting on quality levels
- Analyse and investigate calls to ensure resolution in accordance with company guidelines and external regulatory requirements
- Develop or update company procedures to ensure capture, investigation, and proper documentation of complaints
- Monitor risk-management procedures, and maintain problem logs for identifying and reporting issues to management and product development
- Provide training and support to quality assurance team that includes systems, policies, procedures, and core processes
- Interpret, build upon, and comply with company quality assurance standards
- Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions
- Document quality assurance activities with internal reporting and audits
- Participate in the design of the call monitoring framework, quality standards and the associated checklists.
- Conduct audits ensuring compliance with performance standards and outcomes (e.g. quality, compliance of process and accuracy)
- Create reports on performance results (individual and team level) to provide to management for the development and action plans for agents.
- Prepare and analyse quality reports for management staff review.
- Provide feedback and input into enhancements of processes, training and systems based on trends.
- If required, assist with the coaching of agents based on findings.
- If required, may answer phone calls, respond to written inquiries, and handle "escalated" issues in support of work performed by agent.
Work collaboratively
- Build a culture of respect and understanding across the organisation
- Recognise outcomes which resulted from effective collaboration between teams
- Build cooperation and overcome barriers to information sharing, communication, and collaboration across the organisation
- Facilitate opportunities to engage and collaborate with internal and external stakeholders to develop joint solutions
Self-Management
- Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
- Demonstrate consistent application of internal procedures
- Plan and prioritise, demonstrating abilities to manage competing demands
- Demonstrate abilities to anticipate and manage change
- Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs
Minimum Academic, Professional Qualifications & Experience required for this position
- Grade 12 with English and Afrikaans language
- Fluent in Afrikaans (spoken and written)
- Relevant qualification will be advantageous
- 1 – 2 years' experience in a Quality Assurance environment or Call Centre Sales environment preferred
- FAIS Regulatory examination for Representatives (RE5) and (RE1) for Key Individual
Functioal Competencies
- Excellent listening and administrative skills
- Proficient in the use of MS Office
- Ability to assess calls and provide insight and value-added feedback to management
- Ability to understand SOP'S and ensure adherence to internal processes at all times
- Knowledge of QA metrics, Variance reports and calibration sessions
- Accuracy and attention to detail
- Ability to meet deadlines
Essential
- Evaluating problems
- Investigate Issues
- Building Relationships
- Communicating Information
- Showing Resilience
- Adjusting to change
- Giving Support
- Processing Details
- Structuring Tasks
- Execution and Results
- Customer centered
- Planning and Improvement
- Ethics and Compliance
- Adaptability
Behaviours
- Energy
- Passion
- Respect for others
- Honest and Fair
- Creativity
- Positive Attitude
- Courage
- Tenacity
- Achieves Results
Quality Assurance Specialist
Posted today
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Company Description
Hydgroup offers consultation, construction, sales, and service of hydraulic and pneumatic equipment, including fabrication and engineering. As suppliers to the mining, agricultural, marine, and automotive sectors, we pride ourselves on our integrity, accountability, and innovative approach to meeting customer needs. Our commitment ensures excellence in service that you can rely on.
Role Description
This is a full-time on-site role for a Quality Assurance Specialist located in Pinetown. The Quality Assurance Specialist will be responsible for implementing and overseeing quality assurance processes, conducting quality audits, and ensuring compliance with Good Manufacturing Practices (GMP). Daily tasks will involve monitoring and evaluating production processes, inspecting products for adherence to quality standards, and developing quality management systems.
Qualifications
- Experience in Quality Control and Quality Assurance
- Proficiency in Quality Management principles
- Knowledge of Good Manufacturing Practices (GMP)
- Skills in Quality Auditing
- Strong attention to detail and analytical skills
- Excellent written and verbal communication skills
- Relevant Qualification in Quality Assurance, Engineering, or related field
- Previous experience in the hydraulics or pneumatics industry is a plus