167 Quality Specialist jobs in South Africa

Drive Quality, Drive Innovation

At Feltex you will be creating products, spaces and experiences that move people. You are part of an organization that is respected and trusted by globally renowned motor manufacturers.

Come join our team as a Quality Specialist and play a key role in ensuring world-class standards , be part of a dynamic environment where precision, performance, and passion fuel every success. As a successful candidate you will also monitor and control Quality Systems and Processes to achieve Quality Standards and meet customer specific requirements (CSR's)

• Grade 12
• National Diploma in Engineering or Quality Management
• Trained IATF 16949:2016 & VDA 6.3:2016 Auditor
• Minimum 5 Years in Automotive/Manufacturing experience

Quality Assurance

• Implement Quality Procedures and Work Instructions
• Maintain the Quality Assurance system
• Ensure compliance of Quality Policies, Procedures and Work Instruction

Supply quality Assurance (SQA):

• Interact with all suppliers
• Supplier Audits
• Approvals of all PSW/PPAP for new projects/ ECR's items by following APQP process
• Analyse Supplier performance (Product quality, Special Status, etc) and make recommendations
• Manage supplier related non-conformances and initiate corrective actions

Audits

• Conduct internal 1st party Process audits (VDA 6.3:2016), System Audits (IATF), Supplier Audits, Product / Dock audits

Quality Control:

• Establish and manage critical control points in the process
• Investigate all Quality non-conformances and track corrective actions
• Manage and maintain the Quality Management System ensuring that it complies with all applicable requirements.
• Develop and approve Quality procedures, Work Instructions, etc
• Analyse the PPM's and defect trends and make recommendations

Continuous Improvement:

• Maintain an updated Continuous Improvement Plan

People Management:

Ensure an enabling climate/culture

• Obtain approval for and recruit and select employees in the area of responsibility
• Manage individual, team and departmental performance to achieve organisational objectives
• Ensure discipline is maintained in department (absenteeism, lateness, overtime, misconduct)
• Compile and update Performance Contracts and Individual Development Plans and facilitate individual career part planning
• Determine the training needs of the department
• Conduct performance reviews and manage sub-standard performance
• Coach and counsel people to ensure improvement performance levels
• Resolve grievances and disputes

Brief description

The main purpose of this position is to manage and drive the implementation of an Information and Technology (I&T) Quality Management System (QMS), along with standards and processes that support the achievement of the South African Reserve Bank's (SARB) I&T quality objectives, as well as ensure that the I&T solutions and services provided to the SARB consistently meet high standard and effectively support the I&T strategy.

Detailed description

The successful candidate will be responsible for the following key performance areas:

• Develop, implement and maintain the I&T quality management framework and processes for the SARB.
• Determine and establish best practices, standards, processes and responsibilities necessary to achieve the SARB's I&T quality objectives, ensuring alignment with I&T governance requirements.
• Provide input into the quality management policy and I&T quality objectives of the SARB.
• Determine the I&T quality requirements of stakeholders to ensure the delivery of high-quality I&T products and services.
• Develop quality management plans for I&T processes, projects and objectives across the SARB in accordance with I&T governance requirements (e.g. COBIT)
• Monitor the implementation of quality management plans to ensure target maturity levels are achieved for all I&T processes across the SARB.
• Promote the QMS and quality objectives throughout the SARB, including training subject matter experts, project managers and other relevant stakeholders in the implementation of the QMS.
• Develop and implement methods to measure and report on the effectiveness and efficiency of the QMS.
• Identify and mitigate risks associated with I&T quality management, ensuring compliance with relevant governance frameworks as well as regulatory and industry standards.
• Lead stakeholder engagements (internal and external), displaying the ability to solicit information as well as deliver a coherent and convincing message.
• Stay up to date with developments in the I&T quality management field and apply new knowledge to own functional area.

The purpose of the job is to provide cutting-edge catchment management services on a commercial basis.

The purpose of the job is to provide scientific and engineering water quality assurance services across the entire drinking water supply, from raw water to point of supply to consumers.

• NQF 8 - in science, water quality engineering or chemical engineering
• NQF 6 - General management
• 8 years of post-graduate experience in the science and or engineering industry
• 5 years of post-graduate experience in the water industry
• 2 years of post-graduate experience in project management
• 3 years experience in managing science or engineering staff
• Code 8 driver's licence
• Competent in WORD, EXCEL, PowerPoint, pro-ADOBE, Outlook, etc.

OTHER DESIRABLE NEEDS

• NQF 6+ in project management
• NQF 5+ digital technology including:
• Water supply system digital modelling
• Artificial Intelligence
• Experience in:
• Water supply system digital modelling
• Artificial Intelligence

The overall duty of the job is to assure the supply of safe and acceptable quality drinking water to consumers produced from raw water sources. Raw water includes surface water, groundwater, domestic wastewater treatment plant effluent, industrial wastewater treatment plant effluent, mine wastewater treatment plant effluent, and/or saline water.

The following are the specific duties of the position:

• Understand and conduct short, medium and long-term water quality risk assessments on raw water sources and determining the suitability of the drinking water supply system infrastructure (treatment plants and distribution networks) to continuously produce safe and acceptable quality drinking water.

• Verifying capability of drinking water supply system infrastructure to produce safe and acceptable drinking water supplies, including:

• • Review and provide operations optimisation comments for existing drinking water supply system infrastructure,
• Comment and participate in process audits (process capability and process condition assessments), and/or

• Comment on suitability of proposed new / changed drinking water supply system infrastructure.

• Develop, optimising, and implementing Water Safety Plans (Water Quality Management Systems) for Rand Water's current, and potential new water supply systems. This includes the ability to define, optimise and ensure implementation of water quality monitoring programmes and incident management protocols.

• Conduct department services to commercial projects.

• Incorporating digital technologies (modelling, artificial intelligence - AI, etc) in all the department outputs/services.

• Providing leadership:

• • Planning, organising, implementing, and controlling section work,
• Managing human resources, and

Managing finance and procurement.

• Water industry
• Drinking water quality science
• Drinking water treatment and engineering
• Project management and project programme management technology
• Risk assessment technology
• Digital technology
• General business management

• Understanding the water industry and water science with a focus on water quality
• Drinking water treatment and engineering skills
• Project management and multiple programme management skills
• Ability to "create/identify" projects with a customer (entrepreneurial skills)
• Digital skills (water system modelling, Artificial Intelligence)
• Problem-solving ability
• Ability to improvise (work with imprecise / missing information and under uncertain conditions)
• Ability to focus on the holistic big picture
• Ability to continuously link activity with financial impact
• Networking ability
• Persuasive
• Persistent
• Decisive and non-procrastinating

• Mindset of service excellence / "customer is the king"
• Inquisitive and willing to experiment
• Risk tolerance and welcomes management of risks rather than avoiding it
• Adaptable/flexible
• Self-starter and ability to take the initiative / work independently
• Not averse to working outside standard office hours
• Focus on completing tasks rather than on achievements

Job Opportunity: Quality Assurance Specialist – Leads Management

We are seeking a Quality Assurance Specialist to oversee sales lead management and ensure all processes are executed accurately. This role is key to maintaining a high-performing sales pipeline and preventing missed opportunities.

Key Responsibilities

• Review and audit how sales leads are being managed.
• Ensure timely follow-ups and compliance with company procedures.
• Identify gaps, missed opportunities, and process lapses.
• Provide feedback and recommendations to improve lead handling.
• Serve as the "eyes and ears" of leadership to ensure accountability.
• Prepare concise reports on lead quality and compliance.

Qualifications

• Experience in Quality Assurance, Sales Operations, or CRM/Leads Management.
• Strong attention to detail with the ability to identify inconsistencies.
• Excellent written and verbal communication skills.
• Familiarity with CRM platforms and sales tracking tools.
• Proactive, reliable, and capable of working independently.
• Preference for candidates based in South Africa.

Work Setup

• Fully remote.
• Flexible schedule with regular reporting required.

Job Type: Full-time

The purpose of the Quality Assurance (QA) Specialist is to enhance the overall customer experience by monitoring and assessing a variety of customer interactions—across voice calls, emails, face-to-face engagements, and other channels. Through detailed analysis and storytelling via structured reporting, the QA Specialist provides insights into the end-to-end customer journey.

A core aspect of this role is the identification of business impact metrics, performance trends, and potential risks that can inform continuous improvement. The QA Specialist adds value by ensuring effective governance of the QA framework and aligning outcomes with client and business objectives.

In addition, the QA Specialist plays a pivotal role in supporting learning and development initiatives—coaching both new hires and existing employees with the aim of improving service quality, consistency, and customer satisfaction within the Business Support Area.

Education & Certifications

• Matric (NQF 4) – Essential
• Higher Certificate/Diploma in Quality Assurance (NQF 6) – Advantageous
• Professional certifications such as:
• Certified Quality Auditor (CQA)
• Six Sigma Yellow/Green Belt
• Financial Services Risk or Compliance certifications

Experience

• 2+ years in a
  Quality Assurance role
  within a
  contact centre or customer service
  environment
• Exposure to
  insurance or employee benefits
  industry – Essential
• Skilled in
  monitoring customer interactions
  (calls, emails, chats)
• Familiar with
  QA frameworks, scorecards, and sampling methodologies
• Strong understanding of
  CSAT, FCR, AHT
  and other service metrics
• Experience with
  CRM, QA software, and call monitoring tools
• Proven ability to
  coach and develop front-line staff
• Knowledge of
  ISO standards
  and quality management frameworks

Key Responsibilities

• Conduct daily QA evaluations and provide actionable feedback
• Analyze service metrics and identify improvement areas
• Lead Error & Root Cause Analysis (RCA) reporting
• Collaborate with Training, Operations, and Management teams
• Facilitate coaching sessions to drive performance and compliance
• Conduct needs analysis to identify training gaps and support development
• Prepare and present quality and performance reports to stakeholders
• Ensure alignment with ISO and internal quality standards
• Support staff development and continuous learning initiatives

Competencies

• Strong communication, coaching, and presentation skills
• Excellent time management and planning abilities
• Proficient in Microsoft Office, CRM, and contact centre systems
• Deep understanding of
  Retirement Fund Industry
  and
  ETD legislation
• Ability to build relationships and influence across teams
• Results-driven with a passion for
  customer satisfaction and service excellence

Why Join Alexforbes?

At Alexforbes, we don't just offer jobs - we build careers. Here's what makes us stand out:

Growth & Development:

• Bursary and Leadership Development Programmes to help you grow professionally.
• E-Learning Forums and continuous learning opportunities.
• Financial Planning Support tailored for staff.

Rewarding Performance:

• Total Rewards Package: Competitive short- and long-term incentives.
• Power Of One: Monetary recognition for outstanding performance.
• Lead Incentives & Referral Bonuses for helping us grow our talent pool.

Comprehensive Benefits:

• Retirement Fund Contributions starting at 13% of CTC.
• Group Risk Cover: Funeral, Dread Disease, and Life Insurance.
• Medical & Gap Cover: 100% of CTC with Discovery/Bonitas (Mandatory unless you are a dependent).

Work-Life Balance:

• Flexible Ways of Work: Hybrid work model to suit your lifestyle.
• Connectivity Benefit: Wi-Fi allowance.
• Employee Wellness & Assistance Programmes to support your wellbeing.
• My Savings Account to help you plan for the future.

Join a company that values its people, invests in their growth, and rewards excellence. Be part of a team that's shaping the future of financial services.

As a Quality Assurance Specialist you will monitor the effectiveness and quality of outgoing calls and emails to ensure compliance with the company's quality systems and offer daily feedback via verbal & written communication.

Evaluating Call Quality

• Assist operations in tracking, documenting, and reporting on quality levels
• Analyse and investigate calls to ensure resolution in accordance with company guidelines and external regulatory requirements
• Develop or update company procedures to ensure capture, investigation, and proper documentation of complaints
• Monitor risk-management procedures, and maintain problem logs for identifying and reporting issues to management and product development
• Provide training and support to quality assurance team that includes systems, policies, procedures, and core processes
• Interpret, build upon, and comply with company quality assurance standards
• Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions
• Document quality assurance activities with internal reporting and audits
• Participate in the design of the call monitoring framework, quality standards and the associated checklists.
• Conduct audits ensuring compliance with performance standards and outcomes (e.g. quality, compliance of process and accuracy)
• Create reports on performance results (individual and team level) to provide to management for the development and action plans for agents.
• Prepare and analyse quality reports for management staff review.
• Provide feedback and input into enhancements of processes, training and systems based on trends.
• If required, assist with the coaching of agents based on findings.
• If required, may answer phone calls, respond to written inquiries, and handle "escalated" issues in support of work performed by agent.

Work collaboratively

• Build a culture of respect and understanding across the organisation
• Recognise outcomes which resulted from effective collaboration between teams
• Build cooperation and overcome barriers to information sharing, communication, and collaboration across the organisation
• Facilitate opportunities to engage and collaborate with internal and external stakeholders to develop joint solutions

Self-Management

• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritise, demonstrating abilities to manage competing demands
• Demonstrate abilities to anticipate and manage change
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

Minimum Academic, Professional Qualifications & Experience required for this position

• Grade 12 with English and Afrikaans language
• Fluent in Afrikaans (spoken and written)
• Relevant qualification will be advantageous
• 1 – 2 years' experience in a Quality Assurance environment or Call Centre Sales environment preferred
• FAIS Regulatory examination for Representatives (RE5) and (RE1) for Key Individual

Functioal Competencies

• Excellent listening and administrative skills
• Proficient in the use of MS Office
• Ability to assess calls and provide insight and value-added feedback to management
• Ability to understand SOP'S and ensure adherence to internal processes at all times
• Knowledge of QA metrics, Variance reports and calibration sessions
• Accuracy and attention to detail
• Ability to meet deadlines

Essential

• Evaluating problems
• Investigate Issues
• Building Relationships
• Communicating Information
• Showing Resilience
• Adjusting to change
• Giving Support
• Processing Details
• Structuring Tasks
• Execution and Results
• Customer centered
• Planning and Improvement
• Ethics and Compliance
• Adaptability

Behaviours

• Energy
• Passion
• Respect for others
• Honest and Fair
• Creativity
• Positive Attitude
• Courage
• Tenacity
• Achieves Results

Company Description

Hydgroup offers consultation, construction, sales, and service of hydraulic and pneumatic equipment, including fabrication and engineering. As suppliers to the mining, agricultural, marine, and automotive sectors, we pride ourselves on our integrity, accountability, and innovative approach to meeting customer needs. Our commitment ensures excellence in service that you can rely on.

Role Description

This is a full-time on-site role for a Quality Assurance Specialist located in Pinetown. The Quality Assurance Specialist will be responsible for implementing and overseeing quality assurance processes, conducting quality audits, and ensuring compliance with Good Manufacturing Practices (GMP). Daily tasks will involve monitoring and evaluating production processes, inspecting products for adherence to quality standards, and developing quality management systems.

Qualifications

• Experience in Quality Control and Quality Assurance
• Proficiency in Quality Management principles
• Knowledge of Good Manufacturing Practices (GMP)
• Skills in Quality Auditing
• Strong attention to detail and analytical skills
• Excellent written and verbal communication skills
• Relevant Qualification in Quality Assurance, Engineering, or related field
• Previous experience in the hydraulics or pneumatics industry is a plus