1,809 Quality Operations Management jobs in South Africa

Business Segment: Corporate & Investment Banking

Location: ZA, GP, Johannesburg, Simmonds Street 5

Provision of reporting, insights and analytics for a portfolio across multiple products and/or segments across the product lifecycle (e.g. originations, account management, collections) in order to inform business decision making & strategy formulation. To enable the business to access and interpret reports and dashboards, and to efficiently and effectively utilise the available reporting tools. To drive the automation of relevant production reports to ensure efficiency and accuracy of reports. To drive process improvement across the products and segments.

Type of Qualification: First Degree
Field of Study: Information Technology

This role requires at least 7 years of experience in customer data and information lifecycle with an understanding of BI technologies and practices.

1-2 years:

• Experience in business analysis, process flow and business process improvement.

5-7 years:

• Experience in Data analytics and BI technologies.

• Adopting Practical Approaches
• Challenging Ideas
• Documenting Facts
• Examining Information
• Exploring Possibilities
• Interacting with People
• Interpreting Data
• Taking Action
• Team Working
• Data Analysis
• Data Integrity
• Business Intelligence using Qlik Sense
• Knowledge of Banking & Financial Service

Overview

Job title: Execution Process & Systems Improvement Specialist

Job Location: Gauteng, Johannesburg

Deadline: October 11, 2025

Job Description: This role will lead digital transformation and continuous improvement initiatives across execution operations in the SAF region. The person will ensure seamless integration of digital tools (Atlas V2, SAP, IDS), drive process optimization, and support system adoption and change management. The role is pivotal in aligning execution workflows with global standards and enhancing operational efficiency.

• Digital Execution Leadership
  • Lead the implementation, optimization and execution of platforms (e.g., Atlas V2, SAP, IDS).
  • Ensure seamless data integration and system reliability across dispatch, receipt, and invoicing workflows.
  • Act as the primary liaison between execution teams and global IT (DTNA, Geneva) for system enhancements and issue resolution.
• Process Improvement & Transformation
  • Identify inefficiencies in execution workflows and lead structured improvement initiatives using Lean, Six Sigma, and DMAIC methodologies.
  • Drive standardization and simplification of execution processes across SAF and align with global best practices.
  • Maintain a prioritized improvement register and track progress against defined KPIs.
  • Serve as the first point of contact for system-related issues, escalating complex cases via SNOW or AzureDevOps.
  • Coordinate with ITSM teams to manage incidents, changes, and problem resolution processes.
  • Deliver onboarding and refresher training for execution systems and tools.
  • Represent SAF Execution in global digital transformation projects and system rollouts.
  • Promote a culture of continuous improvement through coaching, visual management, and daily performance monitoring.
• Execution & Logistics Responsibilities
  • Plan and arrange all transport on imports/exports/inland to and from the ports/silos/customers with road and rail companies; negotiate the best possible rates.
  • Execute contracts according to signed terms and understand INCOTERMS.
  • Ensure storage space at offloading slots at inland customers.
  • Invoicing customers for the product and ensure timely payment.
  • Handle queries on delivery and perform reconciliations and finalizations of contracts.
  • Analyze the P&L at month end and provide management with required information.
  • Take full ownership and accountability of reported values.

• 5 years’ experience in Logistics planning
• 5 years’ experience in dealing with Agriculture Industry (Grains and Oilseeds)

• Advanced Excel & Macro skills
• Tech savy with a strong interest in technologies and process optimizations
• Ability to work independently and in a pressurized & dynamic environment
• Good team player
• Excellent analytical and communication skills
• Analytical; strong problem solving skills
• Fluent in English and Afrikaans (oral and written)
• Excellent communication skills for relaying crucial information to various organizations and negotiating contracts and transportation costs with third-party vendors

DISCOVER A BRIGHTER FUTURE:

At South32, we’re meeting the challenge of enabling a sustainable future through our focus on responsibly producing commodities critical for a low-carbon world.

As a collaborative, caring and inclusive company, there’s no better place to make a genuine difference. Together we’re making a positive, global impact that has the potential to change lives.

Whatever career path you choose, we’ll support you every step of the way to learn, grow and succeed. So, join us, step towards a brighter future and leave your legacy.

Our Hillside Aluminium smelter in Richards Bay produces high-quality, primary aluminium for the domestic and export markets.

• Annual short-term incentive bonus that recognizes both your individual performance and the overall success of the business.
• Eligible employees will receive an employer contribution towards the company-elected retirement fund.
• South 32 will support assistance for part-time studies aligned to role requirements and business needs at accredited institutions to eligible employees.

This role is a permanent full-time position.

As a Specialist Process Control and Improvement, you will be responsible to administer the production standards, operating procedures and control systems that ensure critical controls of the production processes exist and are effective. To conduct the production system monitoring and analysis and execute improvements to production systems and practices to achieve and maintain the predictable, stable and required levels of operating performance within HSECQ requirements.

Other key responsibilities include, but aren’t limited to:

• Execute strategies to analyse performance and initiate improvement actions (e.g. dispatch control and analysis; plant / fleet statistical process control; production execution improvement);
• Adhere to standards and critical controls required to manage HSECQ and operational material risks, legal obligations and South32 and ISO Standards;
• Conduct investigations of relevant Events. Execute the production equipment work strategies for SAP;
• Assist to develop, review and maintain standard operating procedures to support the safe execution of production work;
• Execute all duties in line with statutory legislation, and South32 standards and requirements;
• Ensure timely and accurate reporting of all events and hazards and participate in workplace investigations or observations as required;
• Contribute to building a cohesive working environment;
• Actively participate in all people performance and development initiatives to ensure the team’s performance meets the required standards;
• Build, support and maintain healthy diverse internal (peers / team members / managers) as well as external (service providers etc.) relationships and implement remedial actions were required to ensure achievement of organisational goals.

You will have experience and demonstrate capability in the following:

• A minimum of 4 – 6 years’ work experience;
• Production / Process Control Improvement experience within a heavy industry environment;
• Valid Code B (08) Driver’s license is essential.

Qualifications for this role are:

• Degree/BTECH in Mechanical Engineering/ Chemical Engineering.

South32 is committed to building and maintaining an inclusive and diverse workforce that reflects the communities in which we operate. We provide a recruitment process that is fair, equitable and accessible for all and we encourage candidates from all backgrounds to apply.

Note: This advertisement will close on 16 October 2025.

Job description:

DISCOVER A BRIGHTER FUTURE:

At South32, we're meeting the challenge of enabling a sustainable future through our focus on responsibly producing commodities critical for a low-carbon world.

As a collaborative, caring and inclusive company, there's no better place to make a genuine difference. Together we're making a positive, global impact that has the potential to change lives.

Whatever career path you choose, we'll support you every step of the way to learn, grow and succeed. So, join us, step towards a brighter future and leave your legacy.

ABOUT HILLSIDE

Our Hillside Aluminium smelter in Richards Bay produces high-quality, primary aluminium for the domestic and export markets.

WHAT SOUTH32 OFFER:

Annual short-term incentive bonus that recognizes both your individual performance and the overall success of the business.

Eligible employees will receive an employer contribution towards the company-elected retirement fund.

South 32 will support assistance for part-time studies aligned to role requirements and business needs at accredited institutions to eligible employees.

ABOUT THE ROLE:

This role is a permanent full-time position.

As a Specialist Process Control and Improvement, you will be responsible to administer the production standards, operating procedures and control systems that ensure critical controls of the production processes exist and are effective. To conduct the production system monitoring and analysis and execute improvements to production systems and practices to achieve and maintain the predictable, stable and required levels of operating performance within HSECQ requirements.

Other key responsibilities include, but aren't limited to:

• Execute strategies to analyse performance and initiate improvement actions (e.g. dispatch control and analysis; plant / fleet statistical process control; production execution improvement);
• Adhere to standards and critical controls required to manage HSECQ and operational material risks, legal obligations and South32 and ISO Standards;
• Conduct investigations of relevant Events. Execute the production equipment work strategies for SAP;
• Assist to develop, review and maintain standard operating procedures to support the safe execution of production work;
• Execute all duties in line with statutory legislation, and South32 standards and requirements;
• Ensure timely and accurate reporting of all events and hazards and participate in workplace investigations or observations as required;
• Contribute to building a cohesive working environment;
• Actively participate in all people performance and development initiatives to ensure the team's performance meets the required standards;
• Build, support and maintain healthy diverse internal (peers / team members / managers) as well as external (service providers etc.) relationships and implement remedial actions were required to ensure achievement of organisational goals.

ABOUT YOU:

You will have experience and demonstrate capability in the following:

• A minimum of 4 – 6 years' work experience;
• Production / Process Control Improvement experience within a heavy industry environment;
• Valid Code B (08) Driver's license is essential.

Qualifications for this role are:

• Degree/BTECH in Mechanical Engineering/ Chemical Engineering.

South32 is committed to building and maintaining an inclusive and diverse workforce that reflects the communities in which we operate.  We provide a recruitment process that is fair, equitable and accessible for all and we encourage candidates from all backgrounds to apply.

Please apply online by entering the preferred position reference number on our website 

This advertisement will close on  16 October 2025.

Profile description:

As a Specialist Process Control and Improvement, you will be responsible to administer the production standards, operating procedures and control systems that ensure critical controls of the production processes exist and are effective. To conduct the production system monitoring and analysis and execute improvements to production systems and practices to achieve and maintain the predictable, stable and required levels of operating performance within HSECQ requirements.

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Job Description

Monitoring & Evaluation: Consistently monitor inbound and outbound customer service interactions across various channels (calls, email, chat). Quality Audits: Conduct regular audits and assessments of agent performance against a predefined checklist of quality parameters. Feedback & Coaching: Provide detailed, constructive feedback and coaching to agents to improve their performance and address any quality issues. Data Analysis: Analyze key performance indicators (KPIs) such as CSAT and FRT to identify trends and pinpoint areas for improvement in service quality. Process Improvement: Develop and implement quality assurance guidelines, procedures, and strategies to enhance overall service quality and operational efficiency. Reporting: Prepare and present clear, data-driven quality reports to management and stakeholders. Collaboration: Work with training teams to enhance training programs and onboard new employees to ensure consistent quality standards. Compliance: Ensure that all processes and interactions comply with company policies and regulations.

Qualifications

• Essential: Grade 12
• Preferred: Tertiary qualification in management or relevant proven contact center experience

Experience, Knowledge, Skills and Attributes Required:

• A proven track record of delivering against client, customer and business outcomes
• 2 years’ experience working within BPO - Customer Service
• 3 years of Quality Assurance experience
• Be able to work in MS Office
• Be able to work in a fast-paced environment
• Have strong analytical skills
• Have strong verbal and written communication skills

All your information will be kept confidential according to EEO guidelines.

• Mid-Senior level

• Full-time

• Administrative
• Telecommunications

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland
Unlocking digital performance. Delivering measurable results.

Monitoring & Evaluation: Consistently monitor inbound and outbound customer service interactions across various channels (calls, email, chat).

Quality Audits: Conduct regular audits and assessments of agent performance against a predefined checklist of quality parameters.

Feedback & Coaching: Provide detailed, constructive feedback and coaching to agents to improve their performance and address any quality issues.

Data Analysis: Analyze key performance indicators (KPIs) such as CSAT and FRT to identify trends and pinpoint areas for improvement in service quality.

Process Improvement: Develop and implement quality assurance guidelines, procedures, and strategies to enhance overall service quality and operational efficiency.

Reporting: Prepare and present clear, data-driven quality reports to management and stakeholders.

Collaboration: Work with training teams to enhance training programs and onboard new employees to ensure consistent quality standards.

Compliance: Ensure that all processes and interactions comply with company policies and regulations.

Qualifications Required:

• Essential: Grade 12
• Preferred: Tertiary qualification in management or relevant proven contact center experience

Experience, Knowledge, Skills and Attributes Required:

• A proven track record of delivering against client, customer and business outcomes
• 2 years’ experience working within BPO - Customer Service
• 3 years of Quality Assurance experience
• Be able to work in MS Office
• Be able to work in a fast-paced environment
• Have strong analytical skills
• Have strong verbal and written communication skills

All your information will be kept confidential according to EEO guidelines.

Overview

Sutherland
Unlocking digital performance. Delivering measurable results.

Monitoring & Evaluation: Consistently monitor inbound and outbound customer service interactions across various channels (calls, email, chat).

• Monitoring & Evaluation: Consistently monitor inbound and outbound customer service interactions across various channels (calls, email, chat).
• Quality Audits: Conduct regular audits and assessments of agent performance against a predefined checklist of quality parameters.
• Feedback & Coaching: Provide detailed, constructive feedback and coaching to agents to improve their performance and address any quality issues.
• Data Analysis: Analyze key performance indicators (KPIs) such as CSAT and FRT to identify trends and pinpoint areas for improvement in service quality.
• Process Improvement: Develop and implement quality assurance guidelines, procedures, and strategies to enhance overall service quality and operational efficiency.
• Reporting: Prepare and present clear, data-driven quality reports to management and stakeholders.
• Collaboration: Work with training teams to enhance training programs and onboard new employees to ensure consistent quality standards.
• Compliance: Ensure that all processes and interactions comply with company policies and regulations.

• Qualifications Required:

• Essential: Grade 12
• Preferred: Tertiary qualification in management or relevant proven contact center experience

• A proven track record of delivering against client, customer and business outcomes
• 2 years’ experience working within BPO - Customer Service
• 3 years of Quality Assurance experience
• Be able to work in MS Office
• Be able to work in a fast-paced environment
• Have strong analytical skills
• Have strong verbal and written communication skills

All your information will be kept confidential according to EEO guidelines.