139 Quality Operations Management jobs in South Africa

Our client, an exciting UK based SAAS company, enables strong communities by providing platforms where people gather to create new connections and strengthen existing relationships. Their clients are prestigious educational institutions globally, but they are venturing into enterprises. It is simple, they believe strong communities drive success for people and organizations. They create unique spaces where people feel connected on a deeper level.

What we are looking for

We are looking for a Quality Engineer with a passion for technology to join a dynamic existing team in Cape Town, building and delivering community-centric online platforms for educational institutions and enterprises. There are currently 2 developers in this team, along with a QE's who report to the QA Manager and works closely with the Projects Team

Duties & responsibilities:

• The Quality Assurance (QA) of all changes that have been implemented because of development work on either a test or live service. This includes, but is not limited to, new features, bug resolutions, and design changes for our services.
• The troubleshooting of service functionality because of a bug investigation or new feature requests.
• To provide clear and accurate QA notes when testing and be able to provide evidence of expected or encountered behaviour.
• To correctly follow set processes for implementation, testing, and handover
• To populate and update metrics, as used by the manager for monthly KPI's.
• To be relied upon to update client requests, when necessary, via regarding development implementation and technical inquiries

Background & Experience:

The successful candidate will be an efficient and organised team player with a logical and hardworking approach. The ability to communicate with internal stakeholders across different countries is important.

Skill & Background requirements:

• Proven experience in a quality engineering role (min 5 years experience)
• Strong knowledge of software testing methodologies and best practices
• Solid understanding of software development life cycle
• Excellent communication and interpersonal skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Strong attention to detail and problem-solving skill

Salary & benefits:

Competitive Salary, Medical Aid Allowance, Pension fund, opportunity to be part of a dynamic Company and a fantastic client team

Location & hours:

Cape Town (Remote :30 UK (Monday-Friday)

DISCLAIMER

The personal information you provide in connection with the submission of your job application or otherwise as part of a recruitment process is used and stored for use only in the execution of a recruitment process and in connection with a possible recruitment.

Our contact person for questions regarding processing of personal data in connection with HR activities is Chantal Endemann, who can be contacted on email at The disclosure of your personal information to any third parties is in accordance with written agreements with the parties concerned that comply with the applicable rules, including confidentiality requirements and deletion of information after the recruitment process ends as per our data storage policy.

Babylonstoren is seeking a dynamic, detail-oriented, and proactive Quality Assurance & Support Analyst to join our team. In this dual-role position, you will manage customer support requests and assist with testing and quality assurance (QA) processes for our e-commerce platform. You will bridge the gap between customer feedback, support, and product functionality, ensuring timely resolution of issues and high-quality software delivery.

This role is suited to someone who thrives in a dynamic environment, enjoys collaborating with cross-functional teams, and has a keen eye for detail in both problem-solving and testing.

Required Skills & Qualifications

• Strong problem-solving skills with the ability to quickly understand and resolve customer issues.

• Excellent written and verbal communication skills, with a solutions-oriented approach.

• Meticulous attention to detail in testing, troubleshooting, and documentation.

• Comfortable working with software applications, performing basic troubleshooting, and navigating technical environments.

• Ability to manage multiple tasks simultaneously and to prioritise effectively in a fast-paced environment.

• Strong organisational skills and the ability to handle a high volume of requests.

• Ability to collaborate effectively with cross-functional teams.

• Comfortable in a dynamic and evolving work environment, responding to varying client needs and product requirements.

Additional Skills

• Exposure to software testing, UAT, or related QA concepts.

• Familiarity with issue tracking or project management tools, such as Jira or Trello.

• Understanding of e-commerce workflows through experience or academic projects.

• Introductory knowledge of SQL, APIs, or web technologies.

• Interest in agile ways of working and cross-functional collaboration.

• Recent graduate or final-year student in computer science, engineering, information systems, or related fields are welcome.

Key Responsibilities

Customer Support & Support Triaging

• Act as the primary point of contact for customer support enquiries, handling tickets, emails, and calls professionally and promptly.

• Investigate and resolve customer issues related to the backend (order management, shipments, customers) and the frontend (online shop) functionality.

• Reproduce, validate, and triage reported issues from customers and support teams.

• Escalate unresolved or complex queries to the Product Owner or development teams.

• Track support requests in a structured ticketing system and document issues with accurate details and clear solutions.

• Create knowledge base articles and Frequently Asked Questions (FAQs) to reduce reliance on the development team.

• Communicate effectively with stakeholders, keeping them informed about issue status and resolutions.

Quality Assurance & Testing

• Perform manual testing for new features and regression testing for existing functionality.

• Collaborate with the product and business teams to understand requirements, acceptance criteria, and feature specifications.

• Design, coordinate, and execute User Acceptance Testing (UAT), ensuring functionality meets business requirements before release.

• Identify, log, and categorise and prioritise bugs or issues, providing clear reproduction steps for the development team.

• Plan, schedule, and prioritise test activities to align with project milestones and release timelines.

• Provide comprehensive documentation of testing outcomes and UAT sign-offs.

• Advocate for QA best practices and identify opportunities to improve testing processes and tools.

What You'll Get from Us

• A market-related remuneration package.

• Daily catered lunch when working on-site.

• Access to our new recreation centre, gym, and heated swimming pool.

• Invitations to all social and team-building events.

• Significant discounts at Babylonstoren, The Newt in Somerset, and other estates worldwide (e.g. 50% off hotel stays, 30% off spa treatments, wine, products, and more).

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

Job Description

Monitoring & Evaluation: Consistently monitor inbound and outbound customer service interactions across various channels (calls, email, chat). Quality Audits: Conduct regular audits and assessments of agent performance against a predefined checklist of quality parameters. Feedback & Coaching: Provide detailed, constructive feedback and coaching to agents to improve their performance and address any quality issues. Data Analysis: Analyze key performance indicators (KPIs) such as CSAT and FRT to identify trends and pinpoint areas for improvement in service quality. Process Improvement: Develop and implement quality assurance guidelines, procedures, and strategies to enhance overall service quality and operational efficiency. Reporting: Prepare and present clear, data-driven quality reports to management and stakeholders. Collaboration: Work with training teams to enhance training programs and onboard new employees to ensure consistent quality standards. Compliance: Ensure that all processes and interactions comply with company policies and regulations.

Qualifications

Qualifications Required:

• Essential: Grade 12
• Preferred: Tertiary qualification in management or relevant proven contact center experience

Experience, Knowledge, Skills and Attributes Required:

• A proven track record of delivering against client, customer and business outcomes
• 2 years' experience working within BPO - Customer Service
• 3 years of Quality Assurance experience
• Be able to work in MS Office
• Be able to work in a fast-paced environment
• Have strong analytical skills
• Have strong verbal and written communication skills

Additional Information

All your information will be kept confidential according to EEO guidelines.

Quality Assurance & Sales Training Representative (Real Estate/USA Market)

Our client, a dynamic and fast-growing real estate company, is seeking a skilled
Quality Assurance & Sales Training Representative
to support their sales team. This role is key to ensuring consistent, high-quality performance across sales operations.

The successful candidate will monitor sales calls, identify strengths and areas for improvement, and provide effective coaching to team members. In addition, you will take ownership of onboarding and training new hires, helping them develop the skills and confidence needed to succeed.

This position is ideal for someone with a solid background in sales who understands what drives results and can earn the respect and trust of sales professionals.

Job Type
: Remote

Location
: South Africa

Requirements

• Minimum 3 years of proven sales experience with strong results (inside sales or telesales preferred).
• Prior experience in call monitoring, quality assurance, coaching, or training.
• Excellent communication and interpersonal skills with the ability to engage and motivate salespeople.
• Deep knowledge of sales strategies, including objection handling and closing techniques.
• Comfortable creating and delivering structured training programmes.
• Highly organised, proactive, and able to work independently in a remote environment.

Responsibilities

Monitor Calls & Evaluate Performance

• Regularly listen to sales calls to assess quality, compliance, and effectiveness.
• Identify performance gaps and opportunities for improvement.
• Provide clear, actionable feedback to sales representatives.

Coach Sales Team Members

• Conduct one-on-one and group coaching sessions focused on improving sales techniques.
• Support reps in enhancing objection handling, communication, and closing skills.
• Foster a culture of continuous improvement and accountability.

Train New Hires

• Lead onboarding programmes for new sales representatives.
• Teach company processes, scripts, and best practices to set them up for success.
• Deliver ongoing training sessions and refreshers to ensure skills remain sharp.

We're Hiring:

Quality Assurance (QA) Analyst – Call Center (Sales)Company:

Exclusive Essentials Working Hours: Monday to Sunday,

08:00 AM – 05:00 PM (Rotational days off)

Location: Rosebank, Remuneration: R8,500 + Commission Bonus

Position Type: Full-Time

Join our growing team at Exclusive Essentials as a QA Analyst in our high-performance sales call center.

We're looking for a detail-oriented individual with a passion for quality, performance, and coaching.

Key Responsibilities: Monitor and evaluate sales calls for quality and compliance

Conduct one-on-one feedback and coaching sessions with agents

Support team leaders in performance improvement and discipline enforcement.

Generate and present quality reports and performance statistics

Contribute to the development of QA tools and processes

Requirements:2+ years of QA experience in a sales call center environment

Ability to work under pressure and meet deadlines

Strong attention to detail and high accuracy

Excellent coaching and communication skills

Ability to instill discipline and uphold standards

Proficient in Microsoft Excel (data analysis, charts, reports)

Confident in generating and presenting performance stats

What We Offer: Base Salary: R8,500 + Commission + Bonus

Energetic and supportive work culture

Growth and learning opportunities within the business

Send CV to

Job Type: Full-time

Pay: From R8 500,00 per month

Work Location: In person

Job description:

DISCOVER A BRIGHTER FUTURE:

At South32, we're meeting the challenge of enabling a sustainable future through our focus on responsibly producing commodities critical for a low-carbon world.

As a collaborative, caring and inclusive company, there's no better place to make a genuine difference. Together we're making a positive, global impact that has the potential to change lives.

Whatever career path you choose, we'll support you every step of the way to learn, grow and succeed. So, join us, step towards a brighter future and leave your legacy.

ABOUT HILLSIDE

Our Hillside Aluminium smelter in Richards Bay produces high-quality, primary aluminium for the domestic and export markets.

WHAT SOUTH32 OFFER:

Annual short-term incentive bonus that recognizes both your individual performance and the overall success of the business.

Eligible employees will receive an employer contribution towards the company-elected retirement fund.

South 32 will support assistance for part-time studies aligned to role requirements and business needs at accredited institutions to eligible employees.

ABOUT THE ROLE:

This role is a permanent full-time position.

As a Specialist Process Control and Improvement, you will be responsible to administer the production standards, operating procedures and control systems that ensure critical controls of the production processes exist and are effective. To conduct the production system monitoring and analysis and execute improvements to production systems and practices to achieve and maintain the predictable, stable and required levels of operating performance within HSECQ requirements.

Other key responsibilities include, but aren't limited to:

• Execute strategies to analyse performance and initiate improvement actions (e.g. dispatch control and analysis; plant / fleet statistical process control; production execution improvement);
• Adhere to standards and critical controls required to manage HSECQ and operational material risks, legal obligations and South32 and ISO Standards;
• Conduct investigations of relevant Events. Execute the production equipment work strategies for SAP;
• Assist to develop, review and maintain standard operating procedures to support the safe execution of production work;
• Execute all duties in line with statutory legislation, and South32 standards and requirements;
• Ensure timely and accurate reporting of all events and hazards and participate in workplace investigations or observations as required;
• Contribute to building a cohesive working environment;
• Actively participate in all people performance and development initiatives to ensure the team's performance meets the required standards;
• Build, support and maintain healthy diverse internal (peers / team members / managers) as well as external (service providers etc.) relationships and implement remedial actions were required to ensure achievement of organisational goals.

ABOUT YOU:

You will have experience and demonstrate capability in the following:

• A minimum of 4 – 6 years' work experience;
• Production / Process Control Improvement experience within a heavy industry environment;
• Valid Code B (08) Driver's license is essential.

Qualifications for this role are:

• Degree/BTECH in Mechanical Engineering/ Chemical Engineering.

South32 is committed to building and maintaining an inclusive and diverse workforce that reflects the communities in which we operate.  We provide a recruitment process that is fair, equitable and accessible for all and we encourage candidates from all backgrounds to apply.

Please apply online by entering the preferred position reference number on our website 

This advertisement will close on  16 October 2025.

Profile description:

As a Specialist Process Control and Improvement, you will be responsible to administer the production standards, operating procedures and control systems that ensure critical controls of the production processes exist and are effective. To conduct the production system monitoring and analysis and execute improvements to production systems and practices to achieve and maintain the predictable, stable and required levels of operating performance within HSECQ requirements.

This role is for a client operating in the armoured industry with a focus on optoelectronics . The company has a strong international presence with its head office in Saudi Arabia and a key manufacturing facility in Centurion. They specialize in producing high-precision optical and electronic components critical to advanced armoured systems, where quality and reliability are paramount.

They are seeking a Quality Assurance Engineer to join their team and ensure that every product meets the highest global standards of safety, performance, and durability.

• Develop, implement, and maintain quality assurance systems, processes, and standards.

• Conduct inspections, audits, and testing of optical and electronic components.

• Ensure compliance with international defence and manufacturing regulations.

• Work closely with engineering, production, and supply chain teams to resolve quality-related issues.

• Drive continuous improvement initiatives to enhance product reliability and manufacturing efficiency.

• Prepare and maintain accurate documentation and reporting for internal and external stakeholders.

• Qualification in Quality Management, Engineering, or related field.

• Experience in a manufacturing or defence/aerospace/precision engineering environment .

• Strong knowledge of ISO standards and QA methodologies .

• Excellent analytical, problem-solving, and communication skills.

• Ability to thrive in a high-pressure, security-sensitive industry where precision is paramount.

• Be part of a globally recognised organisation at the forefront of defence innovation.

• Work with cutting-edge optoelectronic technologies .

• Contribute to projects where quality and reliability save lives .

If you are detail-oriented, committed to excellence, and ready to play a vital role in supporting advanced defence systems, wed like to hear from you.

Contract:
4-Month Contract (Possible Renewal)

Location:
Hybrid Rosebank

We're looking for a
seasoned QA Engineer/Test Lead
who will be the
go-to authority for all quality assurance activities
on a high-profile digital platform project. This role requires someone with strong technical testing expertise, leadership ability, and the confidence to own end-to-end QA from test design through to final sign-off.

Role Responsibilities

• Lead QA for the project, ensuring all testing activities meet the required quality standards.
• Design, develop, and maintain test plans, test cases, and automated/manual test scripts.
• Drive functional, regression, integration, and performance testing.
• Manage defects end-to-end using tools such as JIRA and test management platforms.
• Leverage automation frameworks (e.g., Selenium, Cypress) and API testing tools (e.g., Postman, SoapUI) to enhance efficiency.
• Conduct performance and load testing with tools like JMeter.
• Collaborate closely with developers, product owners, and business stakeholders to ensure smooth delivery.
• Provide clear reporting, highlight risks, and ensure issues are resolved before go-live.

Role Requirements
Core Technical Skills

• Strong knowledge of QA methodologies and test processes.
• Hands-on experience in automation, bug tracking, and test management.
• API and performance testing experience.

Domain / Project-Specific Skills

• Financial services or digital trade platform experience (advantageous).
• Understanding of end-to-end QA for digital platforms (UI + backend).

Soft Skills

• Strong analytical and problem-solving ability.
• Excellent communication and stakeholder engagement.
• Proactive, collaborative, and able to take ownership of quality outcomes.

Experience Required

• 5+ years QA experience (manual + automation).
• Proven track record as a QA Lead/Test Lead, owning QA delivery end-to-end.
• Prior experience in enterprise-scale or financial projects preferred.

If you are a
hands-on QA leader
with the technical expertise, leadership confidence, and a passion for delivering high-quality digital platforms, we'd love to hear from you.

The following permanent position has become available within our Cannery Department.
*This position will operate from Stompneus Bay. *
The incumbent will report to the Quality Assurance Manager.

The successful incumbent will ensure compliance of all aspects of document control with regards to the various Food Safety Systems and various international certification bodies.

Key Job Outputs
Management of all documented systems, which will include but not limited to:

• Main documented system -all certification schemes
• Calibration system & schedule
• Various certification scheme documents
• Corrective actions
• Ad hoc information requests

Daily management of QC's / QC Supervisor

Management of Internal Defects

Manage the conduction of Quality Standards Checks and take appropriate action to enable 100% compliance.

Ensure all legislative requirements are met in all areas of the plant

The operational management of quality control and quality assurance, FSSC/ISO and HACCP.

Participation in internal audits, external audits and customer visits and complaints.

Monitoring and investigating product complaints and returns.

Reporting on compliance with company and regulatory standards, both plant and warehouse facilities.

Assistance during Plant Trials

Action any initiatives as directed by Food Safety & Quality Management

Need to be willing to work shifts and overtime when needed.

Any other duties that will develop in an ever-changing environment

Knowledge, Skills And Attributes
Minimum of 2 years food processing (FMCG) experience at a similar role

Knowledge of HACCP (food safety) and ISO Systems, SHEQ

Knowledge of FSSC 22000

Previous Quality Control experience in a FMCG environment will be advantageous

Good verbal and written communication

Ability to communicate at all levels

Ability to work systematically and independently

Take accountability for results and people

Systems orientated

Qualifications, Competencies And Experience
Grade 12

Degree/Diploma in Food Science & Technology, Biochemistry/Food Microbiology

Occupational Health & Safety, HACCP / FSSC Implementation certificates will be advantageous

In support of the company's Employment Equity Plan, applicants from designated groups will be given preference for this position.
If you are not contacted within three weeks of closing date, please consider your application unsuccessful