1,852 Quality Management jobs in South Africa
Quality - Management Trainee
Posted 5 days ago
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Genpact City of Johannesburg, Gauteng, South Africa
OverviewGenpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Management Trainee - Quality (Premium Customer Care Voice)
Responsibilities- New Hire Trainings and Refresher Sessions: Leads NHT program in line with client provided Training content to equip new hires with required knowledge on client processes and tools. Leads the Nesting team of Customer Service & Payment Support specialists to achieve performance goals to be assessed ready for movement to Operations
- Quality Monitoring: Evaluate and audit calls/cases handled by team members to check quality health of the team, providing feedback and implementing improvement plans as necessary to bring in required improvement.
- Refresher Trainings and Process Knowledge Tests: Conduct regular training sessions to enhance the skills and knowledge of the team in line with new process updates and check retention through PKTs
- Compliance Assurance: Ensure all collection activities comply with industry regulations and company policies.
- Reporting: Prepare and present regular reports on team’s training and quality performance, challenges, and achievements to senior management.
- Customer Interaction: Handle escalated customer issues and complaints, ensuring a high level of customer satisfaction during no new hire batches to stay update to date with process changes
- Process Improvement: Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness.
- Adhering to client defined Process Flows: Ensuring all operations activities during customer interactions comply with relevant process flows
- Minimum Qualifications / Skills: Work Experience - Candidate with two years of experience working on US financial services and Minimum of 4 years of experience in a voice role
- Leadership: Ability to inspire and lead new hire batches and Production teams towards achieving common goals in direction of knowledge management and retention.
- Problem-Solving: Strong analytical skills to identify issues and develop effective solutions.
- Communication: Excellent verbal and written communication skills to interact with team members and customers effectively.
- Adaptability: Ability to work in a 24x7 fast-paced environment and adapt to changing priorities.
- Education Qualification: Graduate or Post Graduate in any field
- Special Skills: Advanced knowledge of MS Word & Excel; ability to work in a fast-paced environment with quality and timeline standards; high integrity; ability to work effectively in a team; relevant experience with international IB/ OB Voice process; mandatory experience in Training and/or Quality function as Process Trainer and/or Quality Auditor
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Job details- Seniority level: Associate
- Employment type: Full-time
- Job function: Quality Assurance and Training
- Industries: Business Consulting and Services and Outsourcing and Offshoring Consulting
Randburg, Gauteng, South Africa 6 days ago
City of Johannesburg, Gauteng, South Africa 1 week ago
#J-18808-LjbffrQuality Management Representative
Posted 19 days ago
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Support in Conducting vendor validation audit:
- Internal QMS
- Quality Management
- Continuous Improvement
- Training and Education
- Design Development and Support
- Incoming Material
- Manufacturing Quality
- Fabricators certification
- Measurement Equipment
- Preventive Maintenance
- Storage and Packing
- Updating and managing the QM database
- ASME, ISO 9001:2005, ISO 3834 Part 2, API 510, PER , API
- Flange management: Tag verification of tags, Hot torque verification, Correctness of blinding
- Verification of all Hot work requirements
- Validation of NDE Reports
- PMI requirements for both Hot & Cold Work
- Coating requirements
- Insulation requirements
- Conduct vendor validation audit
- Verification of workshop adherence to ISO 3834 Part 2
- Verification of contractors Internal QMS
- Writing of Audit report and close out reports. Reporting to management
- Verification of the corrective actions and close out of findings
- Adding and editing work orders
- Adding Audits to the QM database
- Sign off on corrective actions from Audit
- Review Contractors Event Quality Plan
- Review Contractor QC Trackers
- Verify the validity of the associated EWR (Engineering Work Request), TAW (Turnaround Additional Work) and PL(line) number and Work Order within the QMDb (Quality Management database)
- Tracking of all exception items
- QM signoff of contractor packs
- Tracking of TAW
- Adding Audits into the database
- Managing Redline drawings
- Reporting QM Status and statistics to management
- Conducting audits based on contractors QMS
- Manage and track QC data books within Quality Management Database
- Review Contractors Welding and QC tracker
- Capture audits, exception items, PMI reports and redline drawings
- Review, audit and sign-off QC Packs
- Requirements:
- 10-15 years relevant experience
- Minimum 5 years petrochemical experience
- SAIW Level 2
- Lead Auditors Training
- ISO 9001:2015, 3834 Training
- Project Management / Quality
- Position requires good knowledge and skills pertaining to all relevant computer applications including standard PC applications such as Word, Excel, Outlook
Quality Management Representative
Posted today
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Quality Management System Officer
Posted 24 days ago
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Job Description
An opportunity has become available with one of our clients for a Quality Management System Officer to join the Bellville-based Manufacturer of private label beauty care products.
The company is seeking a talented person who aspires to a Quality Assurance career in a manufacturing environment. This is not a "Lab" type position.
Key Performance areas are:
- Writing and updating SOPs and Work Instructions to maintain the Document Library.
- Creating material and running training and assessment of staff on SOPs and Work Instructions.
- Setting the Training Schedule and maintaining the training database.
- Scheduling and carrying out Internal Audits and documenting and managing the resolutions of CAPAs arising from audits.
- Supporting the Technical Manager regarding external and customer audits and resulting CAPAs.
Qualifications and Experience:
- Diploma at NQF 7 level or relevant Degree
- Minimum of 2 years relevant working experience in a similar or associated role in a manufacturing environment
The right person will have the motivation, skills and professional and work ethic to support this challenging role that requires a combination of education, knowledge and experience in a factory facility.
Senior Manager-Total Quality Management
Posted today
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Essential Functions
- Set up of QC for new process / clients requiring extensive interaction with clients to understand and capture all requirements
- Closely work with operations team and clients to continuously benchmark processes, baseline performance and target setting
- Incubation of Quality Program in Healthcare South Africa processes.
- Perform ongoing reviews to ensure compliance to QSD to all certification and internal / client requirements
- Facilitate and identify potential areas for improvement and actively participate in improvement initiatives and drive incremental improvements through AIM.
- Ensure the effective running and accurate data of process performance aligned with SLA targets
- Coordinate with the Black Belts and Process owners to ensure improvement exercises (Six Sigma Projects, AIM, etc) continue to happen in the processes.
- Train / mentor AMs and QCAs and operations teams on quality tools and concepts
- Responsible for working closely with clients and operations team to carry out process improvement activities and facilitate best practice sharing and driving standardization.
1x Quality Management Specialist (Re-advertisement)
Posted 2 days ago
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1x Quality Management Specialist (Re-advertisement)
- Ref No: 6938
- Business Unit: General
- Reporting To: Chief Executive Officer
- CTC (Basic Salary): R 1 072,969.03 – R 1 306,719.47 Negotiable
To implement and monitor adherence to and effectiveness of quality management systems across the NRCS.
Responsibilities- Implementation and Maintenance of Quality Management System (QMS)
- Conducing Quality Audits
- Handling of Internal and External Customer Complaints
- Quality Management Documentation
- Stakeholder Management
- Budget Management
- Corporate Governance & Risk Management
- National Diploma (NQF Level 6) in Quality Management
- SAQI Certificate in Quality Control or Quality Assurance would be advantageous
- 5 years’ experience in quality management
Sound knowledge of regulatory requirements/standards; Sound knowledge of ISO 9000 standards; Knowledge of financial principles; Communication skills; Problem solving skills; Planning and organizing skills; Risk management skills; Facilitation skills
Behavioral Attributes Special NoteNB:
Preferred candidate is African Male/ Female & People with Disability in order to meet NRCS EE targets as per our EE Plan.
- Suitably qualified candidates will be subjected to employment and criminal verification checks.
- Suitable candidates will be required to undergo competency assessment.
- Please submit application to this email address:
- Applications must be submitted on a signed AS 83 form and should be accompanied by a comprehensive Curriculum Vitae (preferably in word format) and 3 months certified copies of qualifications and ID copy in order to be considered.
- All applications must be submitted to the relevant Recruitment Response Email address stated on each advert.
- Applications will also be accepted via Post (NRCS, Private Bag X25, Brooklyn, 0075 ) or hand delivery (SABS Campus, 1 Dr Lategan Road, Groenkloof, Pretoria ).
- All applicants will receive an automated acknowledgment message; if you do not receive this message please contact the NRCS as indicated below or on the website.
- Correspondence will only be limited to shortlisted candidates and if you do not hear from us within 90 days after the closing date, consider your application as unsuccessful.
- Please quote the Position you are applying for and the Reference No. on the subject line of your email, when applying for any vacancy .
- People with disabilities are encouraged to apply.
- Late submission will be automatically disqualified.
- It is applicant's responsibility to ensure that foreign qualifications have been evaluated by SAQA
- Applicants are advised to take note that emails from untrusted sources will be rejected due to ICT security measures. If an automatic email reply indicates non-delivery, please contact NRCS Human Capital Management.
- For any other enquiries: Human Resource, Mr. Mhaka Baloyi , Tel
- Closing date for applications: 18 August 2022
- NB: Organization is undergoing redesign, which might impact this position.
Note: By submitting your CV/Application for this position, you grant NRCS permission to use your personal information in line with the purpose it is intended and within the provisions of the Protection of Personal Information Act, Act no 4 of 2013 and the amended 2021 version.
NB: Companies must ALWAYS use their JDE Customer Account No or company name as payment reference.
#J-18808-LjbffrLead Auditor – ISO 9001:2015 (Quality Management)
Posted today
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Role:
The Lead Auditor will be responsible for conducting internal audits against ISO 9001:2015, leading audit teams, compiling reports, and ensuring readiness for re-certification audits.
Key Responsibilities:
- Plan and execute Quality Management System (QMS) internal audits.
- Assess compliance with ISO 9001:2015 requirements.
- Identify non-conformities, risks, and opportunities for improvement.
- Prepare comprehensive audit reports and facilitate close-out meetings.
- Provide guidance to client teams on corrective actions.
Minimum Requirements:
- ISO 9001:2015 Lead Auditor certification (IRCA/PECB/Exemplar Global recognized).
- Minimum 5 years auditing experience (internal or certification audits).
- Strong understanding of quality management principles and process-based auditing.
- Excellent communication, analytical, and reporting skills.
NB: Submit CV and certified qualifications to be shortlisted.
Job Type: Temp to perm
Contract length: 6 months
Willingness to travel:
- 25% (Required)
Work Location: In person
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Quality Control
Posted today
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We're Hiring: Quality Control (QC) Consultant
Location:
Johannesburg (Hybrid options available)
Salary:
R16,500 basic (p/m) + incentives
Closing Date:
08 September 2025
At
IPS Health & Wellness
, we're looking for a detail-driven
Quality Control Consultant
to join our dynamic QC team. This is
not a lab or product QC role
– instead, you'll be at the heart of ensuring our customer interactions are professional, compliant, and aligned with our standards.
What you'll do:
- Listen to and analyse call recordings across Sales, Client Care, Lead Generation, and Retentions.
- Provide constructive feedback to consultants and managers to drive performance.
- Verify and enhance QC notes with insights that capture the consultant's perspective.
- Recommend improvements to scripts, compliance adherence, and overall customer experience.
What we're looking for:
- A
Bachelor's degree (3 years minimum)
. - Strong communication skills in
English and Afrikaans
(other languages are a plus). - Someone who is objective, trustworthy, and discreet.
- Analytical thinker with a sharp eye for detail.
- Comfortable with call monitoring and quality assurance tools.
- Organised, innovative, and able to work independently and in a team.
- Knowledge of call centre operations and compliance requirements.
Why join us?
- Work 08:00 – 16:30 with
flexitime
available after probation (3 months). - Remote work
opportunities based on performance. - A supportive, growing environment where your feedback directly impacts the customer journey.
- Employment equity principles apply – we strongly encourage applications from designated groups and candidates with disabilities.
Quality Control
Posted today
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We are seeking a Quality Control Lead with expertise in microbiology, environmental monitoring, and biological testing. The role oversees laboratory operations, ensures compliance with regulatory standards, and drives continuous improvement in microbiological quality systems.
Key Responsibilities:
- Lead QC microbiology operations, including sterility testing, microbial identification, and bioburden analysis.
- Oversee environmental monitoring programs for cleanrooms, utilities, and controlled areas.
- Ensure adherence to GMP, GLP, and regulatory requirements (FDA, EMA, WHO, SAHPRA).
- Review and approve test results, protocols, deviations, and CAPAs.
- Train and mentor microbiology analysts, ensuring technical competency and compliance.
- Collaborate with manufacturing, QA, and regulatory teams to support product release and investigations.
- Drive improvements in laboratory practices, data integrity, and contamination control strategies.
Requirements:
- Bachelor's degree or higher in Microbiology, Biotechnology, or related life sciences field.
- 6+ years' experience in pharmaceutical microbiology or biological QC testing, with at least 2 years in a leadership/supervisory role.
- Strong knowledge of GMP regulations, environmental monitoring programs, aseptic techniques, and cleanroom standards.
- Experience with microbial identification systems (e.g., MALDI-TOF, PCR-based methods).
- Proven ability to manage teams, audits, and cross-functional projects.
- Excellent problem-solving and decision-making skills.
Preferred:
- Master's degree in Microbiology or related field.
- Experience with vaccines, biologics, or sterile drug product manufacturing.
- Prior involvement in regulatory inspections.
Quality Control
Posted today
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Job Title: Quality Control (QC) Analyst
Location: Cape Town, Ndabeni
Contract Type: Permanent
About the Role:
Barrs Pharmaceutical Industries (Pty) Ltd is seeking a skilled and experienced Quality Control Analyst to join our Quality team. This role is key in ensuring the highest quality standards for our raw materials, in-process samples, and finished products.
Key Responsibilities:
- Conduct raw material, in-process, stability, and finished product testing.
- Perform analytical and microbiological testing in compliance with SOPs and GMP standards.
- Operate and maintain laboratory equipment including HPLC, density meter, pH meter, potentiometer, Karl Fischer, conductivity meter, and other analytical instruments.
- Prepare, record, and interpret test results accurately and on time.
- Support continuous improvement in QC processes and maintain laboratory documentation.
- Assist in investigations, deviations, and reporting as required.
Qualifications & Experience:
- Tertiary qualification in Chemistry, Biotechnology, Microbiology or a related field.
- 3–4 years' experience as a QC Analyst in the pharmaceutical or manufacturing industry.
- Hands-on experience with raw material testing, analytical chemistry, microbiology, and stability testing.
- Proficiency in operating HPLC and other key analytical equipment.
- Strong knowledge of GMP, GLP, and regulatory compliance.
Key Competencies:
- High attention to detail and accuracy.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Excellent communication and reporting skills.
How to Apply:
Interested candidates are invited to submit their CV and supporting documents to
Closing date: 19 September 2025
Please note: Only shortlisted candidates will be contacted. Should you not hear from us within 2 weeks after the closing date of applications, please consider your application unsuccessful.