125 Quality Management jobs in South Africa
Quality Management System Officer
Posted 18 days ago
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Job Description
An opportunity has become available with one of our clients for a Quality Management System Officer to join the Bellville-based Manufacturer of private label beauty care products.
The company is seeking a talented person who aspires to a Quality Assurance career in a manufacturing environment. This is not a "Lab" type position.
Key Performance areas are:
- Writing and updating SOPs and Work Instructions to maintain the Document Library.
- Creating material and running training and assessment of staff on SOPs and Work Instructions.
- Setting the Training Schedule and maintaining the training database.
- Scheduling and carrying out Internal Audits and documenting and managing the resolutions of CAPAs arising from audits.
- Supporting the Technical Manager regarding external and customer audits and resulting CAPAs.
Qualifications and Experience:
- Diploma at NQF 7 level or relevant Degree
- Minimum of 2 years relevant working experience in a similar or associated role in a manufacturing environment
The right person will have the motivation, skills and professional and work ethic to support this challenging role that requires a combination of education, knowledge and experience in a factory facility.
Specialist: Total Quality Management
Posted today
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Job Description
Company Description
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.
Job Description
The TQM Expert will serve as a strategic consultant or internal specialist focused on enhancing customer experience (CX) across a client's mobile and fixed-line services. This role involves implementing TQM principles to identify, analyze, and resolve quality issues in customer interactions, service delivery, and operational processes. The expert will address challenges spanning owned channels (e.g., company-owned retail stores, direct websites, apps, and call centers) and non-owned channels (e.g., third-party retailers, partner networks, resellers, and affiliate platforms). The goal is to drive continuous improvement, reduce customer churn, increase process efficiency, and ensure compliance with industry standards and Client's business processes.
This position requires a blend of analytical, leadership, and technical skills to foster a quality-driven culture, leveraging data from diverse sources to optimize end-to-end customer journeys in a multi-technology environment (mobile: 4G/5G, IoT; fixed-line: broadband, fibre optics, VoIP).
Key Responsibilities
- Customer Experience Assessment and Mapping: Conduct comprehensive audits of CX touchpoints across mobile and fixed-line services. Map customer journeys from awareness to post-sale support, identifying pain points in owned (e.g., self-service portals) and non-owned channels (e.g., external e-commerce partners). Use tools like process flow diagrams and voice-of-the-customer (VoC) feedback to pinpoint inefficiencies.
- TQM Framework Implementation: Design and deploy TQM methodologies such as PDCA (Plan-Do-Check-Act), Six Sigma (DMAIC), or Lean principles tailored to telecom operations. Integrate quality controls for service reliability, billing accuracy, network uptime, and issue resolution times.
- Data-Driven Analysis and Improvement: Analyse metrics from CRM systems, call logs, app analytics, and network performance data. Identify root causes of CX issues (e.g., dropped calls in mobile, installation delays in fixed line) using statistical tools. Recommend process reengineering to minimize defects and enhance service quality across channels.
- Channel-Specific Optimization: Develop strategies for owned channels to ensure seamless integration (e.g., unified omnichannel experiences via API linkages). For non-owned channels, create partnership guidelines, quality assurance protocols, and performance SLAs to maintain consistent CX standards without direct control.
- Performance Monitoring and Reporting: Generate regular reports with actionable insights, using dashboards (e.g., via Tableau or Power BI) to track improvements over time.
- Compliance and Risk Management: Ensure TQM initiatives align with regulatory requirements (e.g., data privacy under GDPR/CCPA, telecom accessibility standards). Mitigate risks related to service disruptions or channel inconsistencies that could lead to legal or reputational issues.
- Collaboration and Stakeholder Management: Work with internal teams (IT, marketing, operations) and external partners to implement changes. Facilitate cross-departmental quality circles and pilot programs for new CX enhancements.
Qualifications
Required Qualifications
- Education: Bachelor's degree in business administration, Industrial Engineering, Quality Management, or a related field. Master's degree or certifications in TQM/Six Sigma (e.g., Black Belt), ISO Lead Auditor are highly preferred.
- Experience: Minimum 8-10 years in quality management, with at least 5 years in the telecommunications sector.
Essential Skills and Competencies
- Technical Proficiency: Strong understanding of telecom technologies (e.g., GSM/CDMA for mobile, DSL/fibre for fixed line) and digital tools (e.g., CRM, analytics platforms like Google Analytics or Splunk). Familiarity with AI-driven CX tools for sentiment analysis and predictive maintenance.
- Analytical and Problem-Solving: Expertise in root cause analysis (e.g., Fishbone diagrams, Pareto analysis) and statistical methods. Ability to manage big data from diverse sources to derive insights.
- Leadership and Communication: Excellent people skills to influence stakeholders at all levels. Proficient in presenting complex data in simple terms, facilitating workshops, and driving change management.
- Project Management: Skilled in agile methodologies and tools like Jira or MS Project to manage TQM initiatives from inception to rollout.
- Adaptability: Ability to navigate ambiguities in non-owned channels, adapting strategies to varying partner capabilities while maintaining quality standards.
- Ethical and Customer-Focused Mindset: Commitment to ethical practices, with a passion for delivering superior CX that prioritizes user needs over short-term gains.
Preferred Attributes
- Knowledge of sustainability in quality management (e.g., reducing e-waste through better service processes).
Specialist: Total Quality Management
Posted today
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Job Description
Company Description
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.
Job Description
The TQM Expert will serve as a strategic consultant or internal specialist focused on enhancing customer experience (CX) across a client's mobile and fixed-line services. This role involves implementing TQM principles to identify, analyze, and resolve quality issues in customer interactions, service delivery, and operational processes. The expert will address challenges spanning owned channels (e.g., company-owned retail stores, direct websites, apps, and call centers) and non-owned channels (e.g., third-party retailers, partner networks, resellers, and affiliate platforms). The goal is to drive continuous improvement, reduce customer churn, increase process efficiency, and ensure compliance with industry standards and Client's business processes.
This position requires a blend of analytical, leadership, and technical skills to foster a quality-driven culture, leveraging data from diverse sources to optimize end-to-end customer journeys in a multi-technology environment (mobile: 4G/5G, IoT; fixed-line: broadband, fibre optics, VoIP).
Please note that this is a 6 month contract position with the possibility to extend.
Key Responsibilities
- Customer Experience Assessment and Mapping: Conduct comprehensive audits of CX touchpoints across mobile and fixed-line services. Map customer journeys from awareness to post-sale support, identifying pain points in owned (e.g., self-service portals) and non-owned channels (e.g., external e-commerce partners). Use tools like process flow diagrams and voice-of-the-customer (VoC) feedback to pinpoint inefficiencies.
- TQM Framework Implementation: Design and deploy TQM methodologies such as PDCA (Plan-Do-Check-Act), Six Sigma (DMAIC), or Lean principles tailored to telecom operations. Integrate quality controls for service reliability, billing accuracy, network uptime, and issue resolution times.
- Data-Driven Analysis and Improvement: Analyse metrics from CRM systems, call logs, app analytics, and network performance data. Identify root causes of CX issues (e.g., dropped calls in mobile, installation delays in fixed line) using statistical tools. Recommend process reengineering to minimize defects and enhance service quality across channels.
- Channel-Specific Optimization: Develop strategies for owned channels to ensure seamless integration (e.g., unified omnichannel experiences via API linkages). For non-owned channels, create partnership guidelines, quality assurance protocols, and performance SLAs to maintain consistent CX standards without direct control.
- Performance Monitoring and Reporting: Generate regular reports with actionable insights, using dashboards (e.g., via Tableau or Power BI) to track improvements over time.
- Compliance and Risk Management: Ensure TQM initiatives align with regulatory requirements (e.g., data privacy under GDPR/CCPA, telecom accessibility standards). Mitigate risks related to service disruptions or channel inconsistencies that could lead to legal or reputational issues.
- Collaboration and Stakeholder Management: Work with internal teams (IT, marketing, operations) and external partners to implement changes. Facilitate cross-departmental quality circles and pilot programs for new CX enhancements.
Qualifications
Required Qualifications
- Education: Bachelor's degree in business administration, Industrial Engineering, Quality Management, or a related field. Master's degree or certifications in TQM/Six Sigma (e.g., Black Belt), ISO Lead Auditor are highly preferred.
- Experience: Minimum 8-10 years in quality management, with at least 5 years in the telecommunications sector.
Essential Skills And Competencies
- Technical Proficiency: Strong understanding of telecom technologies (e.g., GSM/CDMA for mobile, DSL/fibre for fixed line) and digital tools (e.g., CRM, analytics platforms like Google Analytics or Splunk). Familiarity with AI-driven CX tools for sentiment analysis and predictive maintenance.
- Analytical and Problem-Solving: Expertise in root cause analysis (e.g., Fishbone diagrams, Pareto analysis) and statistical methods. Ability to manage big data from diverse sources to derive insights.
- Leadership and Communication: Excellent people skills to influence stakeholders at all levels. Proficient in presenting complex data in simple terms, facilitating workshops, and driving change management.
- Project Management: Skilled in agile methodologies and tools like Jira or MS Project to manage TQM initiatives from inception to rollout.
- Adaptability: Ability to navigate ambiguities in non-owned channels, adapting strategies to varying partner capabilities while maintaining quality standards.
- Ethical and Customer-Focused Mindset: Commitment to ethical practices, with a passion for delivering superior CX that prioritizes user needs over short-term gains.
Preferred Attributes
- Knowledge of sustainability in quality management (e.g., reducing e-waste through better service processes).
Head Of Quality Management
Posted today
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Job Description
- Assure quality product & processes by enforcing quality standards and testing materials/products.
- Establish quality standard, study product/consumer requirement with management & other role players.
- Develop raw material standard, study manufacturing & engineering requirement.
- Confer/negotiate with suppliers, devising testing methods and procedures.
- Implement process inspection standard, study manufacturing method, set up testing method & procedure.
- Institutes rework standards by devising inspection and physical testing methods and procedures.
- Establish standard for disposition of finished product, devising evaluation test, method & procedure.
- Creates product quality documentation system by writing and updating quality assurance procedures.
- Maintain product quality by enforcing quality assurance policy, procedure & government requirement.
- Complete quality assurance operational requirement, assign employees & follow up on work results.
- Prepares product & process quality reports, collect, analysise, summarize information and trends.
- Develop quality assurance staff, recruit, select, orientate, train, coach and discipline employees.
- Ensures quality by planning, monitoring, and appraising job results.
- Maintains professional and technical knowledge by attending educational workshops.
- Review professional publication, establish personal networks, participate in professional societies.
- Achieves financial objectives by preparing the quality assurance budget.
- Schedule expenditures, analyse variances and initiate corrective actions.
- Contributes to team effort by accomplishing related results as needed.
Qualification:
- Diploma in a similar role in the automotive industry.
Skills:
- Analytical and strategic skills to identify problems thereafter solve them.
- Good communication (oral and written) & interpersonal relations skills.
- Project Management Skills.
- Computer Literate.
- Encourage Team Work.
- Leadership and organisational skills.
- Proficient in Microsoft Office Products.
- Focus on quality and output performance.
Experience:
- Experience in the same/similar role - 10 years.
- QA suitable formal qualification or documented completion of relevant industry relevant training course - 1 year.
- Experience of Health and Safety requirements in a manufacturing environment - 1 year.
Closing date: 13 October 2025
Senior Manager-Total Quality Management
Posted today
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Essential Functions
- Set up of QC for new process / clients requiring extensive interaction with clients to understand and capture all requirements
- Closely work with operations team and clients to continuously benchmark processes, baseline performance and target setting
- Incubation of Quality Program in Healthcare South Africa processes.
- Perform ongoing reviews to ensure compliance to QSD to all certification and internal / client requirements
- Facilitate and identify potential areas for improvement and actively participate in improvement initiatives and drive incremental improvements through AIM.
- Ensure the effective running and accurate data of process performance aligned with SLA targets
- Coordinate with the Black Belts and Process owners to ensure improvement exercises (Six Sigma Projects, AIM, etc) continue to happen in the processes.
- Train / mentor AMs and QCAs and operations teams on quality tools and concepts
- Responsible for working closely with clients and operations team to carry out process improvement activities and facilitate best practice sharing and driving standardization.
Lead Auditor – ISO 9001:2015 (Quality Management)
Posted today
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Job Description
Role:
The Lead Auditor will be responsible for conducting internal audits against ISO 9001:2015, leading audit teams, compiling reports, and ensuring readiness for re-certification audits.
Key Responsibilities:
- Plan and execute Quality Management System (QMS) internal audits.
- Assess compliance with ISO 9001:2015 requirements.
- Identify non-conformities, risks, and opportunities for improvement.
- Prepare comprehensive audit reports and facilitate close-out meetings.
- Provide guidance to client teams on corrective actions.
Minimum Requirements:
- ISO 9001:2015 Lead Auditor certification (IRCA/PECB/Exemplar Global recognized).
- Minimum 5 years auditing experience (internal or certification audits).
- Strong understanding of quality management principles and process-based auditing.
- Excellent communication, analytical, and reporting skills.
NB: Submit CV and certified qualifications to be shortlisted.
Job Type: Temp to perm
Contract length: 6 months
Willingness to travel:
- 25% (Required)
Work Location: In person
Process Improvement Training Assistant
Posted today
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Job Description
Requisition ID:
- Relocation Authorized: None
- Telework Type: Full-Time Office/Project
- Work Location: Yanacocha
Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place.
Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations.
Core to Bechtel is our Vision, Values and Commitments. They are what we believe, what customers can expect, and how we deliver.
Yanacocha Water Treatment Plant (WTP):Located 800 km northeast of Lima, Peru, Yanacocha is South America's largest gold mine. The WTP Project consists of two of the largest acid water treatment plants in South America (the West one with capacity of 3,000 m3/hour and the East one with 2,700 m3/hour). Early works are currently being performed on site, preparing the permanent platforms and laydown areas for the East and West plants, in addition to the Class 2 estimate, Level 3 schedule and Execution Plan.
Job Summary:In this role, you will coordinate Environmental, Safety, and Health (ES&H) training and awareness of a project's ES&H program. You will work with experts to review course materials and awareness strategies and assist with the processes for content delivery. Your efforts to optimize training and communication will help the ES&H program achieve continuous improvement goals for health and safety on the job.
Major Responsibilities:- Developing and coordinating process improvement activities, including drafting learning, training, and marketing materials, and obtaining cost-effective quotes for external printing and copying of corporate bulletins, brochures, poster designs, and other marketing materials ready for computer design.
- Maintaining and modifying the departmental intranet and its contents, including the creation and maintenance of team websites.
- Responsible for developing and implementing proposed revisions and additions to the departmental website architecture.
- Creating forms and other web-based technology methods to improve user effectiveness and responsiveness.
- Researching activities related to process improvement, such as database functionality and web design.
- Gathering the necessary data to prepare reports on critical elements and other supplementary reports, as needed.
- Participating in departmental staff meetings and status tasks as required.
- Coordinating with the Senior Process Improvement Specialist, the Process Improvement Manager, and/or the corporate ES&H management to obtain approval for work as it is completed.
- Supporting Senior Process Improvement Specialists in developing training and launching, and promoting corporate ES&H initiatives and campaigns.
Requires a Bachelor's degree in Civil Engineering, Mining Engineering, Industrial Enginnering (or international equivalent) related to environmental, safety, health, education, or a science-related discipline and less than 1 year of relevant experience.
Required Knowledge and Skills:- Technical knowledge of computer-based training development software, Ms Office package.
- Technical knowledge of desktop publishing software Adobe Suite, web developer SharePoint, FrontPage programming code, and incorporation of Flash in training products.
- Knowledge of learning and development systems, applications for both ES&H and automation methods, and the application of computers to associated process improvement tasks.
- Knowledge of regulatory and industry standards and criteria relevant to ES&H learning and development needs.
- Good knowledge of computer illustrations and web design packages.
- General knowledge of writing and producing training, marketing, and communication tools.
- Work familiarity with Bechtel's environmental, safety, and health processes and procedures (for internal or former Bechtel candidates).
- Demonstrated skill in oral and written communication and in preparing clear and complete correspondence.
For decades, Bechtel has worked to inspire the next generation of engineers and beyond Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth.
Diverse teams build the extraordinary:As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent.
We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably.
Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law.
Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to .
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Principal Provincial Inspector: Quality Management and Evaluation (Brackenfell), Ref No. WCMD 106...
Posted today
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Job Description
The Western Cape Mobility Department, Western Cape Government has an opportunity for suitably qualified and competent individual to monitor and evaluate quality and impact of learning interventions, Traffic Law Enforcement operations and Road Safety Management activities, operations and projects for the Chief Directorate. The successful incumbent must be able to work under pressure, willingness to work irregular hours and meet tight deadlines.
Minimum RequirementsGrade 12 (Senior certificate or equivalent qualification); Must be in possession of a Basic Traffic Diploma; A minimum of 6 years experience in the field; A valid code A and EC driving licence; No Criminal record.
RecommendationNone.
Key Performance AreasConduct impact, process evaluations of training programmes and all administrative processes; Evaluate the quality of the trainng and administrative processes; Disseminate relevant trainng and administrative information; Conduct impact assessments of traffic law enforcement programmes provided by external providers; Performing ad-hoc task as required by chief directorate.
CompetenciesKnowledge of the following: Traffic law enforcement practices and principles and applicable policies and procedures; Facilitating assessments and outcome-based education; Collation of information and compilation of reports; Evaluation of the quality of training and adminstrative processes; Conduct impact evaluations of training and administrative information; Conduct impact assessment of training programmes; Relevant legislation and procedures regarding administrative processes and project management; Departmental policies; General support systems.
Skills needed: Numeracy; Literacy; Computer Literacy; Written and verbal communication; Project Management; Planning; Organising; Results and quality management.
RemunerationR R per annum (Salary level 8)
Note on remuneration in addition service benefits or obligations for qualifying employees (medical assistance, housing assistance, pension-fund contributions, etc) are funded or co-funded in terms of the applicable prescripts or collective agreements.
NotesShortlisted candidates will be required to submit documentation for verification purposes and criminal record vetting. These candidates will be required to do a practical and attend interviews on a date and time determined by the department and may also be required to undergo competency assessments/proficiency tests. The selection process will be guided by the EE targets of the employing department.
By applying for this position, you are consenting to the Western Cape Government contacting your previous employers/managers for an employment reference. Reference checks will include enquiries relating to your disciplinary records and reasons for leaving.
Should you experience difficulties with your online application, technical support is available from Monday to Friday from 08:00 to Contact the helpline at For all other queries relating to the position.
Attachments (if applicable)Quality Assurance
Posted today
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Job Description
Our client, an exciting UK based SAAS company, enables strong communities by providing platforms where people gather to create new connections and strengthen existing relationships. Their clients are prestigious educational institutions globally, but they are venturing into enterprises. It is simple, they believe strong communities drive success for people and organizations. They create unique spaces where people feel connected on a deeper level.
What we are looking for
We are looking for a Quality Engineer with a passion for technology to join a dynamic existing team in Cape Town, building and delivering community-centric online platforms for educational institutions and enterprises. There are currently 2 developers in this team, along with a QE's who report to the QA Manager and works closely with the Projects Team
Duties & responsibilities:
- The Quality Assurance (QA) of all changes that have been implemented because of development work on either a test or live service. This includes, but is not limited to, new features, bug resolutions, and design changes for our services.
- The troubleshooting of service functionality because of a bug investigation or new feature requests.
- To provide clear and accurate QA notes when testing and be able to provide evidence of expected or encountered behaviour.
- To correctly follow set processes for implementation, testing, and handover
- To populate and update metrics, as used by the manager for monthly KPI's.
- To be relied upon to update client requests, when necessary, via regarding development implementation and technical inquiries
Background & Experience:
The successful candidate will be an efficient and organised team player with a logical and hardworking approach. The ability to communicate with internal stakeholders across different countries is important.
Skill & Background requirements:
- Proven experience in a quality engineering role (min 5 years experience)
- Strong knowledge of software testing methodologies and best practices
- Solid understanding of software development life cycle
- Excellent communication and interpersonal skills
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Strong attention to detail and problem-solving skill
Salary & benefits:
Competitive Salary, Medical Aid Allowance, Pension fund, opportunity to be part of a dynamic Company and a fantastic client team
Location & hours:
Cape Town (Remote :30 UK (Monday-Friday)
DISCLAIMER
The personal information you provide in connection with the submission of your job application or otherwise as part of a recruitment process is used and stored for use only in the execution of a recruitment process and in connection with a possible recruitment.
Our contact person for questions regarding processing of personal data in connection with HR activities is Chantal Endemann, who can be contacted on email at The disclosure of your personal information to any third parties is in accordance with written agreements with the parties concerned that comply with the applicable rules, including confidentiality requirements and deletion of information after the recruitment process ends as per our data storage policy.
Quality Assurance
Posted today
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Babylonstoren is seeking a dynamic, detail-oriented, and proactive Quality Assurance & Support Analyst to join our team. In this dual-role position, you will manage customer support requests and assist with testing and quality assurance (QA) processes for our e-commerce platform. You will bridge the gap between customer feedback, support, and product functionality, ensuring timely resolution of issues and high-quality software delivery.
This role is suited to someone who thrives in a dynamic environment, enjoys collaborating with cross-functional teams, and has a keen eye for detail in both problem-solving and testing.
Required Skills & Qualifications
Strong problem-solving skills with the ability to quickly understand and resolve customer issues.
Excellent written and verbal communication skills, with a solutions-oriented approach.
Meticulous attention to detail in testing, troubleshooting, and documentation.
Comfortable working with software applications, performing basic troubleshooting, and navigating technical environments.
Ability to manage multiple tasks simultaneously and to prioritise effectively in a fast-paced environment.
Strong organisational skills and the ability to handle a high volume of requests.
Ability to collaborate effectively with cross-functional teams.
Comfortable in a dynamic and evolving work environment, responding to varying client needs and product requirements.
Additional Skills
Exposure to software testing, UAT, or related QA concepts.
Familiarity with issue tracking or project management tools, such as Jira or Trello.
Understanding of e-commerce workflows through experience or academic projects.
Introductory knowledge of SQL, APIs, or web technologies.
Interest in agile ways of working and cross-functional collaboration.
Recent graduate or final-year student in computer science, engineering, information systems, or related fields are welcome.
Key Responsibilities
Customer Support & Support Triaging
Act as the primary point of contact for customer support enquiries, handling tickets, emails, and calls professionally and promptly.
Investigate and resolve customer issues related to the backend (order management, shipments, customers) and the frontend (online shop) functionality.
Reproduce, validate, and triage reported issues from customers and support teams.
Escalate unresolved or complex queries to the Product Owner or development teams.
Track support requests in a structured ticketing system and document issues with accurate details and clear solutions.
Create knowledge base articles and Frequently Asked Questions (FAQs) to reduce reliance on the development team.
Communicate effectively with stakeholders, keeping them informed about issue status and resolutions.
Quality Assurance & Testing
Perform manual testing for new features and regression testing for existing functionality.
Collaborate with the product and business teams to understand requirements, acceptance criteria, and feature specifications.
Design, coordinate, and execute User Acceptance Testing (UAT), ensuring functionality meets business requirements before release.
Identify, log, and categorise and prioritise bugs or issues, providing clear reproduction steps for the development team.
Plan, schedule, and prioritise test activities to align with project milestones and release timelines.
Provide comprehensive documentation of testing outcomes and UAT sign-offs.
Advocate for QA best practices and identify opportunities to improve testing processes and tools.
What You'll Get from Us
A market-related remuneration package.
Daily catered lunch when working on-site.
Access to our new recreation centre, gym, and heated swimming pool.
Invitations to all social and team-building events.
Significant discounts at Babylonstoren, The Newt in Somerset, and other estates worldwide (e.g. 50% off hotel stays, 30% off spa treatments, wine, products, and more).