136 Quality Improvement jobs in South Africa

IT Support/Data Quality Improvement

Right To Care

Posted 2 days ago

Job Viewed

Tap Again To Close

Job Description

contract

Right to Care is currently recruiting Data Quality Mentors to o provide Technical Assistance aimed at Data Quality improvement and Information Technology Support to facilities across Mpumalanga Province. Positions are available in the following sub-districts: under Ehlanzeni District – 2 in Bushbuckridge, 2 in Mbombela, 2 in Nkomazi, and 1 in Thaba Chweu; under Gert Sibande District – 2 in Chief Albert Luthuli, 1 in Dipaleseng, 2 in Govan Mbeki, 1 in Lekwa, 2 in Mkhondo, 1 in Dr. Pixley Ka Isaka Seme, and 1 in Msukaligwa; and under Nkangala Distric t – 2 in Dr. JS Moroka, 1 in Emakhazeni, 2 in Emalahleni, 1 in Steve Tshwete, 2 in Thembisile Hani, and 1 in Victor Khanye.


Providing Data Quality Technical Assistance to DoH.



  • Assist the facility to achieve 100% of ART facilities signed off in THIS MODULE, including support for installation, version upgrades, user training, oversight of back-capturing targets, data cleaning training, quality assurance (data cleaning and audit), and sign-offs.

  • Capacitate facilities with implementing the Tier.net modules for HTS, Pre-ART, and TB, as and when required by NDoH and district.

  • Assist the facility with ensuring that 100% of monthly Tier.net dispatch files and quarterly CSV files are received from ART facilities.

  • Assist the facility with reaching 100% of COP-funded T2 facilities with monthly Data Cleaning and routine site visits as per Site Visit Task List; and reaching 100% of T2 facilities with quarterly Tier.net audits.

  • Assist the facility with ensuring that 100% of COP-funded Tier.net facilities are generating and utilising all available Tier.net reports as per Reports Manual and ART M&E SOP.

  • Assist DoH and RtC sub-district teams with conducting M&E-related sections of facility assessments/audits, including AG audits and SIMS visits.

  • Assist the facility with monthly Data Quality Assurance from registers to DHIS, including addressing any queries/gaps/errors, for selected TB/HIV- and DIP-related indicators.

  • Support all COP-funded facilities on monthly basis with compiling and implementing Data Quality Improvement Plans, based on issues identified in monthly Data QA

  • Assist DoH sub-district team with supporting 100% of COP-funded facilities on monthly basis with compiling/updating facility run charts, data dashboards and TB/TRAP Barometers for all relevant DIP indicators.

  • Assist DoH sub-district team with capacitating 100% of COP-funded facilities on monthly basis to conduct comprehensive data review during monthly clinic meetings, to enhance data usage for identifying and addressing gaps in clinical service delivery.


Conducting data-related trainings


• Capacitate facility-based staff and RtC Data Capturers at 100% of COP-funded facilities on 



  • the DHMIS policy and DHMIS Facility-Level SOP

  • the ART M&E SOP and Tier.net Report Manual.

  • the DIP run charts, dashboards and TB/TRAP Barometers 

  • HIV/TB-related and DIP-related DoH data elements/indicators and their definitions, as well as all related data management on applicable registers,

  • the HIV Clinical Stationery

  • functionalities of Tier.net


Reporting data



  • Obtain data on key indicators on a daily/weekly basis from all relevant facilities for the chosen indicators and send to the knowledge centre for analysis.

  • Obtain data on key indicators on quarterly basis from all relevant sources (DHIS pivot tables, Tier.net raw data and reports, and pre-ART data) and submit to the M&E Officers for the purpose of donor reporting.

  • Provide the RtC sub-district TA team with monthly facility data as well as sub-district data, aligned with DoH priorities, tools and templates.


Engaging in continuous professional development



  • Stay informed of DoH reporting requirements and procedures relating to HIV/TB, including the DHMIS policy, DHMIS Facility-Level and sub-district level SOPs, ART M&E SOP, ETR.net policies and SOPs, and DIP cascades and run charts.

  • Stay informed of all DoH data elements/indicators, their definitions, and data collection registers, as relating to HIV/TB services and the DIP, as applicable within the province.

  • Stay updated on all aspects of Tier.net implementation, including version upgrades, user training, installation procedures, data cleaning procedures, reporting functionalities, and flow of dispatches & CSV files.

  • Stay updated on all applicable aspects of DHIS, including data cleaning procedures, reporting, import/export, maintenance and other functionalities, data usage procedures, and where applicable DDC/eTools.

  • Take responsibility for own professional growth and development, by staying informed of best M&E and Data Quality practices, attending compulsory and/or relevant trainings, and identifying and attending further trainings/studies, as relevant to the career.


Displaying a healthy work ethic, attitude and behaviour



  • Participate in all relevant RtC and DoH meetings/workshops, including but not limited to DIT/SDIT meetings, HAST Quarterly Reviews and PHC meetings, and DIP meetings.

  • Build strong relationships with all relevant DoH staff at all levels within the RtC-supported sub-district, with regards to data management, M&E, HAST/PHC programmes, and IT.

  • Adhere to all internal reporting requirements.

  • Maintain the central repository on the secure M&E share-drive of all relevant documents, including: Data QA tool; DHIS pivots (originals as well as with data validation notes); ETR.net reports (i.e. Facility Reports as well as Summary, TB/HIV Collaboration, TB Outcomes, Sputum Conversion); Pre-ART stats; Tier.net dispatches; Tier.net audit tools; Tier.net sign-off documents; Tier Progress Facility List; Site M&E Support Overview; TA Programme Key Indicator Stats Overview; facility-level and sub-district level data presentations (i.e. cohort analyses, facility data reviews, etc); Contact Details list; DQM Logsheet; Monthly Progress Reports; and Training/Mentoring records.

  • Adhere to appropriate time & attendance standards and procedures and other HR policies.

  • Maintain good communication and interpersonal skills.

  • Any other relevant and reasonable tasks, as and when required, which promote team work / team spirit and contribute to the overall objectives of the organisation.


Required minimum education and experience



  • Tertiary qualification or post-matric IT certificate, or 3 years of relevant experience

  • Background in data management and IT Support

  • Training in M&E or IT

  • Post-matric certificate in IT and computer literacy including Excel, OR equivalent experience

  • Proficiency in English

  • Experience in data verification OR IT Help Desk

  • 2 years’ experience in working with IT systems and Data


Desirable education



  • Tertiary qualification OR IT Certificate, IT

  • Training in M&E OR End-User Computing

  • Computer literacy including Excel, OR equivalent experience

  • Training on DHIS

  • Strong knowledge of Systems Analysis and Design

  • Proficiency in English and one local language in location of post




This advertiser has chosen not to accept applicants from your region.

Quality Management System Officer

Cape Town, Western Cape Recruitment Solutions

Posted 18 days ago

Job Viewed

Tap Again To Close

Job Description

An opportunity has become available with one of our clients for a Quality Management System Officer to join the Bellville-based Manufacturer of private label beauty care products.

The company is seeking a talented person who aspires to a Quality Assurance career in a manufacturing environment. This is not a "Lab" type position.

Key Performance areas are:

  • Writing and updating SOPs and Work Instructions to maintain the Document Library.
  • Creating material and running training and assessment of staff on SOPs and Work Instructions.
  • Setting the Training Schedule and maintaining the training database.
  • Scheduling and carrying out Internal Audits and documenting and managing the resolutions of CAPAs arising from audits.
  • Supporting the Technical Manager regarding external and customer audits and resulting CAPAs.

Qualifications and Experience:

  • Diploma at NQF 7 level or relevant Degree
  • Minimum of 2 years relevant working experience in a similar or associated role in a manufacturing environment

The right person will have the motivation, skills and professional and work ethic to support this challenging role that requires a combination of education, knowledge and experience in a factory facility.

This advertiser has chosen not to accept applicants from your region.

Specialist: Total Quality Management

Centurion, Gauteng WNS Global Services

Posted today

Job Viewed

Tap Again To Close

Job Description

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

The TQM Expert will serve as a strategic consultant or internal specialist focused on enhancing customer experience (CX) across a client's mobile and fixed-line services. This role involves implementing TQM principles to identify, analyze, and resolve quality issues in customer interactions, service delivery, and operational processes. The expert will address challenges spanning owned channels (e.g., company-owned retail stores, direct websites, apps, and call centers) and non-owned channels (e.g., third-party retailers, partner networks, resellers, and affiliate platforms). The goal is to drive continuous improvement, reduce customer churn, increase process efficiency, and ensure compliance with industry standards and Client's business processes.

This position requires a blend of analytical, leadership, and technical skills to foster a quality-driven culture, leveraging data from diverse sources to optimize end-to-end customer journeys in a multi-technology environment (mobile: 4G/5G, IoT; fixed-line: broadband, fibre optics, VoIP).

Key Responsibilities

  • Customer Experience Assessment and Mapping: Conduct comprehensive audits of CX touchpoints across mobile and fixed-line services. Map customer journeys from awareness to post-sale support, identifying pain points in owned (e.g., self-service portals) and non-owned channels (e.g., external e-commerce partners). Use tools like process flow diagrams and voice-of-the-customer (VoC) feedback to pinpoint inefficiencies.
  • TQM Framework Implementation: Design and deploy TQM methodologies such as PDCA (Plan-Do-Check-Act), Six Sigma (DMAIC), or Lean principles tailored to telecom operations. Integrate quality controls for service reliability, billing accuracy, network uptime, and issue resolution times.
  • Data-Driven Analysis and Improvement: Analyse metrics from CRM systems, call logs, app analytics, and network performance data. Identify root causes of CX issues (e.g., dropped calls in mobile, installation delays in fixed line) using statistical tools. Recommend process reengineering to minimize defects and enhance service quality across channels.
  • Channel-Specific Optimization: Develop strategies for owned channels to ensure seamless integration (e.g., unified omnichannel experiences via API linkages). For non-owned channels, create partnership guidelines, quality assurance protocols, and performance SLAs to maintain consistent CX standards without direct control.
  • Performance Monitoring and Reporting: Generate regular reports with actionable insights, using dashboards (e.g., via Tableau or Power BI) to track improvements over time.
  • Compliance and Risk Management: Ensure TQM initiatives align with regulatory requirements (e.g., data privacy under GDPR/CCPA, telecom accessibility standards). Mitigate risks related to service disruptions or channel inconsistencies that could lead to legal or reputational issues.
  • Collaboration and Stakeholder Management: Work with internal teams (IT, marketing, operations) and external partners to implement changes. Facilitate cross-departmental quality circles and pilot programs for new CX enhancements.

Qualifications

Required Qualifications

  • Education: Bachelor's degree in business administration, Industrial Engineering, Quality Management, or a related field. Master's degree or certifications in TQM/Six Sigma (e.g., Black Belt), ISO Lead Auditor are highly preferred.
  • Experience: Minimum 8-10 years in quality management, with at least 5 years in the telecommunications sector.

Essential Skills and Competencies

  • Technical Proficiency: Strong understanding of telecom technologies (e.g., GSM/CDMA for mobile, DSL/fibre for fixed line) and digital tools (e.g., CRM, analytics platforms like Google Analytics or Splunk). Familiarity with AI-driven CX tools for sentiment analysis and predictive maintenance.
  • Analytical and Problem-Solving: Expertise in root cause analysis (e.g., Fishbone diagrams, Pareto analysis) and statistical methods. Ability to manage big data from diverse sources to derive insights.
  • Leadership and Communication: Excellent people skills to influence stakeholders at all levels. Proficient in presenting complex data in simple terms, facilitating workshops, and driving change management.
  • Project Management: Skilled in agile methodologies and tools like Jira or MS Project to manage TQM initiatives from inception to rollout.
  • Adaptability: Ability to navigate ambiguities in non-owned channels, adapting strategies to varying partner capabilities while maintaining quality standards.
  • Ethical and Customer-Focused Mindset: Commitment to ethical practices, with a passion for delivering superior CX that prioritizes user needs over short-term gains.

Preferred Attributes

  • Knowledge of sustainability in quality management (e.g., reducing e-waste through better service processes).
This advertiser has chosen not to accept applicants from your region.

Specialist: Total Quality Management

Centurion, Gauteng WNS

Posted today

Job Viewed

Tap Again To Close

Job Description

Company Description
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description
The TQM Expert will serve as a strategic consultant or internal specialist focused on enhancing customer experience (CX) across a client's mobile and fixed-line services. This role involves implementing TQM principles to identify, analyze, and resolve quality issues in customer interactions, service delivery, and operational processes. The expert will address challenges spanning owned channels (e.g., company-owned retail stores, direct websites, apps, and call centers) and non-owned channels (e.g., third-party retailers, partner networks, resellers, and affiliate platforms). The goal is to drive continuous improvement, reduce customer churn, increase process efficiency, and ensure compliance with industry standards and Client's business processes.

This position requires a blend of analytical, leadership, and technical skills to foster a quality-driven culture, leveraging data from diverse sources to optimize end-to-end customer journeys in a multi-technology environment (mobile: 4G/5G, IoT; fixed-line: broadband, fibre optics, VoIP).

Please note that this is a 6 month contract position with the possibility to extend.

Key Responsibilities

  • Customer Experience Assessment and Mapping: Conduct comprehensive audits of CX touchpoints across mobile and fixed-line services. Map customer journeys from awareness to post-sale support, identifying pain points in owned (e.g., self-service portals) and non-owned channels (e.g., external e-commerce partners). Use tools like process flow diagrams and voice-of-the-customer (VoC) feedback to pinpoint inefficiencies.
  • TQM Framework Implementation: Design and deploy TQM methodologies such as PDCA (Plan-Do-Check-Act), Six Sigma (DMAIC), or Lean principles tailored to telecom operations. Integrate quality controls for service reliability, billing accuracy, network uptime, and issue resolution times.
  • Data-Driven Analysis and Improvement: Analyse metrics from CRM systems, call logs, app analytics, and network performance data. Identify root causes of CX issues (e.g., dropped calls in mobile, installation delays in fixed line) using statistical tools. Recommend process reengineering to minimize defects and enhance service quality across channels.
  • Channel-Specific Optimization: Develop strategies for owned channels to ensure seamless integration (e.g., unified omnichannel experiences via API linkages). For non-owned channels, create partnership guidelines, quality assurance protocols, and performance SLAs to maintain consistent CX standards without direct control.
  • Performance Monitoring and Reporting: Generate regular reports with actionable insights, using dashboards (e.g., via Tableau or Power BI) to track improvements over time.
  • Compliance and Risk Management: Ensure TQM initiatives align with regulatory requirements (e.g., data privacy under GDPR/CCPA, telecom accessibility standards). Mitigate risks related to service disruptions or channel inconsistencies that could lead to legal or reputational issues.
  • Collaboration and Stakeholder Management: Work with internal teams (IT, marketing, operations) and external partners to implement changes. Facilitate cross-departmental quality circles and pilot programs for new CX enhancements.

Qualifications
Required Qualifications

  • Education: Bachelor's degree in business administration, Industrial Engineering, Quality Management, or a related field. Master's degree or certifications in TQM/Six Sigma (e.g., Black Belt), ISO Lead Auditor are highly preferred.
  • Experience: Minimum 8-10 years in quality management, with at least 5 years in the telecommunications sector.

Essential Skills And Competencies

  • Technical Proficiency: Strong understanding of telecom technologies (e.g., GSM/CDMA for mobile, DSL/fibre for fixed line) and digital tools (e.g., CRM, analytics platforms like Google Analytics or Splunk). Familiarity with AI-driven CX tools for sentiment analysis and predictive maintenance.
  • Analytical and Problem-Solving: Expertise in root cause analysis (e.g., Fishbone diagrams, Pareto analysis) and statistical methods. Ability to manage big data from diverse sources to derive insights.
  • Leadership and Communication: Excellent people skills to influence stakeholders at all levels. Proficient in presenting complex data in simple terms, facilitating workshops, and driving change management.
  • Project Management: Skilled in agile methodologies and tools like Jira or MS Project to manage TQM initiatives from inception to rollout.
  • Adaptability: Ability to navigate ambiguities in non-owned channels, adapting strategies to varying partner capabilities while maintaining quality standards.
  • Ethical and Customer-Focused Mindset: Commitment to ethical practices, with a passion for delivering superior CX that prioritizes user needs over short-term gains.

Preferred Attributes

  • Knowledge of sustainability in quality management (e.g., reducing e-waste through better service processes).
This advertiser has chosen not to accept applicants from your region.

Head Of Quality Management

Elandsfontein, Gauteng R500000 - R1200000 Y MAN Automotive South Africa

Posted today

Job Viewed

Tap Again To Close

Job Description

  • Assure quality product & processes by enforcing quality standards and testing materials/products.
  • Establish quality standard, study product/consumer requirement with management & other role players.
  • Develop raw material standard, study manufacturing & engineering requirement.
  • Confer/negotiate with suppliers, devising testing methods and procedures.
  • Implement process inspection standard, study manufacturing method, set up testing method & procedure.
  • Institutes rework standards by devising inspection and physical testing methods and procedures.
  • Establish standard for disposition of finished product, devising evaluation test, method & procedure.
  • Creates product quality documentation system by writing and updating quality assurance procedures.
  • Maintain product quality by enforcing quality assurance policy, procedure & government requirement.
  • Complete quality assurance operational requirement, assign employees & follow up on work results.
  • Prepares product & process quality reports, collect, analysise, summarize information and trends.
  • Develop quality assurance staff, recruit, select, orientate, train, coach and discipline employees.
  • Ensures quality by planning, monitoring, and appraising job results.
  • Maintains professional and technical knowledge by attending educational workshops.
  • Review professional publication, establish personal networks, participate in professional societies.
  • Achieves financial objectives by preparing the quality assurance budget.
  • Schedule expenditures, analyse variances and initiate corrective actions.
  • Contributes to team effort by accomplishing related results as needed.

Qualification:

  • Diploma in a similar role in the automotive industry.

Skills:

  • Analytical and strategic skills to identify problems thereafter solve them.
  • Good communication (oral and written) & interpersonal relations skills.
  • Project Management Skills.
  • Computer Literate.
  • Encourage Team Work.
  • Leadership and organisational skills.
  • Proficient in Microsoft Office Products.
  • Focus on quality and output performance.

Experience:

  • Experience in the same/similar role - 10 years.
  • QA suitable formal qualification or documented completion of relevant industry relevant training course - 1 year.
  • Experience of Health and Safety requirements in a manufacturing environment - 1 year.

Closing date: 13 October 2025

This advertiser has chosen not to accept applicants from your region.

Continuous Improvement Specialist

Midrand, Gauteng R40000 - R60000 Y dsm-firmenich

Posted today

Job Viewed

Tap Again To Close

Job Description

As a Continuous Improvement Specialist you will pioneer process standardisation and improvement, transforming our flavor business. You will be part of a team, collaborate with stakeholders, and foster continuous improvement and implement Lean methodologies. Leverage Six Sigma, Lean, and value stream mapping expertise to enhance efficiency.

Your key responsibilities:

  • Collaborate with key business stakeholders and 'LEAN champions' across departments to cultivate a culture of continuous improvement.
  • Lead and facilitate LEAN/process improvement workshops to generate ideas and solutions.
  • Eliminate waste
  • Monitor and analyze process trends and variations to establish a robust continuous improvement tracking system.
  • Gather requirements and drive process changes through various methods, including interviews, document analysis, workshops, and surveys.
  • Work with team members and business service departments to create new support materials like training, reporting, and systems enhancements.

We offer:

  • Growth that keeps up with you – you join an industry leader that will develop your expertise and leadership
  • A culture that lifts you up – with collaborative teams, shared wins, and people who cheer each other on.

You bring:

  • A strong sense of accountability – you take initiative, speak up, and see things through. You are responsible and focus on what matters
  • A collaborative spirit – you're at your best when working across teams, functions and countries.

About dsm-firmenich

At dsm-firmenich, we don't just meet expectations – we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it's fragrance that helps you focus, alternative meat that's better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you're making a difference, we'll make sure you're growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They're essential to our future.

Because real progress only happens when we go beyond, together.

Interested in this position? Please send your CV in English via our recruiting link.

Inclusion, belonging and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that's exactly the kind of culture we're building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We're proud to be an equal opportunity employer, and we're serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we're committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we're here to help – just let us know what you need, and we'll do everything we can to make it work.

Agency statement

We're managing this search directly at dsm-firmenich. If you're applying as an individual, we'd love to hear from you. We're not accepting agency submissions or proposals involving fees or commissions for this role.

This advertiser has chosen not to accept applicants from your region.

Continuous Improvement Manager

R1200000 - R2400000 Y Concentrix

Posted today

Job Viewed

Tap Again To Close

Job Description

Job Title:

Continuous Improvement Manager

Job Description

We're looking for a highly motivated Continuous Improvement Manager to join our dynamic team. You'll play a vital role in identifying and delivering service improvement activities and embed a culture of improvement to drive our business forward.

This opportunity requires a well experienced and highly organised individual to lead and deliver improvement initiatives by using process improvement methodologies and innovative thinking ensuring that improvements are not just temporary but lasting

If you have a critical eye for detail, a strategic way of thinking with persuasive communication skills and have a proven track record of achieving positive results in the Customer Experience sector, then take this moment to apply today

What you'll be doing

  • Identifying process and policy improvements to improve customer experience

  • Identifying opportunities to drive efficiency gains

  • Ensuring optimisation of best practice to deliver a best in class operation in all work streams

  • Identifying opportunities to exceed on delivery of operational objectives, maximise revenue and achieve business objectives

  • Ensuring change control framework is adhered and reported

  • Ensuring compliance framework standards and policies are met and adhered to

  • Growing and developing your people

  • Communicating key messages within the campaigns by working with the management team and our ambassadors

  • Acting as a lead and working closely with clients, key internal and external stakeholders across regions and other support areas to ensure alignment of plans and initiatives

What you'll need

  • 5 years' experience in a senior Operations Manager position

  • Previous CX and CI experience

  • Excellent communication and negotiation skills

  • Experience in shaping and formulating operational strategic plans

  • Demonstrable experience of senior stakeholder management

  • Ability to deliver agreed programmes of work and embed initiatives for improvement

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

Concentrix is an equal opportunity employer, We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location:

ZAF Cape Town - 10 Rua, Da Gama St, Foreshore, Cape Town

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

This advertiser has chosen not to accept applicants from your region.
Be The First To Know

About the latest Quality improvement Jobs in South Africa !

Continuous Improvement Manager

La Lucia, KwaZulu Natal R120000 - R240000 Y Unilever

Posted today

Job Viewed

Tap Again To Close

Job Description

Function: Supply Chain

Work Level: 2B

Reports to: Head of Performance Delivery – Africa & NAMET

Scope: Africa & PTAB

Location: Southern Africa, East/West Africa, Turkey or India

Terms & Conditions: Full time

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our inclusive, collaborative, and flexible working environment. We don't believe in the 'one size fits all' approach and instead we will equip you with the tools you need to shape your own future.

CATEGORY/FUNCTION INTRODUCTION

UniOps is focused on transforming the way we work to create exceptional experiences across Unilever's wider ecosystem encompassing markets, customers, employees and Partners. Through leveraging connected technology, third-party Partner skills and expertise and reimagining our processes we will ultimately unlock growth and ensure a superior customer and employee experience.

As the scale and pace of our transformation increases, we are establishing a new team to drive capabilities with our partners and ensure excellence in service delivery to markets.

This is a new and exciting opportunity to play a role in delivering performance for Customer Operations to Southern Africa markets & categories. The CI & TIO Manager role sits within the Performance Delivery Team which will work with our Southern Africa Markets & Categories and selected Partners (including Genpact and / or Capgemini) to deliver value across all customer operations activities from deliver, planning, CD Excellence through to collection of cash. The- team will focus on ensuring end to end processes, enabled by key technologies and ways of working across this eco-system to deliver value and better business outcomes.

JOB PURPOSE

Find your purpose at Unilever. You will lead innovations, big and small, that will make our business win and grow. You will learn from brilliant business leaders and colleagues in a truly global and diverse culture to ultimately become a better you.

This role will work closely with the Performance Delivery Lead, Manager and Partner; accountable for the delivery of continuous improvement across all pillars. Focal point to lead continuous improvement on the performance management of day-to-day delivery at scale in collaboration with our Partners. This role is responsible to connect with both the L3 UniOps team and market Customer Operations team to drive the adoption, execution and continuous improvement of iOps capabilities/enablers

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

Owns execution and adoption of capabilities & enables roadmap across pillars within the geography in coordination with global PEX, IT, Country Performance Delivery Manager, and Country iOPS team

  • Address adoption issues and outside system work-arounds
  • Work with global PEX, and IT teams for any CR requirements
  • Benchmark usage and effectiveness relative to other sites / markets
  • Drives process-based / capability-based governance and benchmarking within geography
  • Ensure assets are maximized before any small tech or auxiliary automations are developed to support operations

Owns continuous improvement agenda in collaboration with partners & country

  • Drives governance to ensure right prioritization of initiatives across markets
  • Ensures CI agenda of partners is aligned to UL priorities, roadmap, framework
  • Cross pollinate learnings / experience from within organization into our partner operations
  • Identify Best Practices - External and Internal. Explore emerging trends and actively seek
  • opportunities to - SIMPLIFY, ELIMINATE, AUTOMATE, CONSOLIDATE, CENTRALISE.

SPOC for global process excellence team into the geography

  • Drives prioritization of C&E execution within the geography in alignment with global team
  • Represents markets within geography in global process / capability discussions and community of practices

Drive effectiveness and consistency of operating model (governance, gatekeeping, etc).

WHAT YOU WILL NEED TO SUCCEED

Experiences & Qualifications

  • Degree : Supply Chain, IT, Finance
  • Business acumen and customer centric mindset
  • E2E function agnostic integrator (non-silo mentality)
  • Holding people accountable (peers, leaders and external stakeholders) and strong personal accountability for delivery
  • Team leadership experience
  • Experienced in leading/working with virtual teams and driving performance across diverse mixture of culture

Skills

  • Demonstrable Agile mindset and capabilities
  • Ability to drive change
  • Ability to work effectively in both independent and diverse multi-task team environments

Leadership

  • You are an inclusive motivator of people. Your team deliver with real passion, growing and learning from each other whilst delivering quick wins.
  • You are still responsible for your own results and as a manager, you also need to motivate others to deliver with passion, creating an inclusive and engaging climate around you. You can balance challenge with support and coaching. You understand the wider business context and you are emotionally intelligent enough to motivate people to deliver what is needed

  • Unilever Behaviours

  • Focus on What Counts: We ruthlessly prioritize what really, really matters, and so do fewer things brilliantly.
  • We set clear & stretching goals and recognize maximum performance impact
    It is not about reducing ambition or effort; or running after the 'new & shiny'.
    • Care Deeply: We care deeply about how consumers experience our brands every day, everywhere; our people's growth and development, our impact on the planet.
    • We care about our performance, to a point where it hurts when we don't win.
    • Stay Three Steps Ahead: We think boldly and creatively to make breakthroughs in performance.
    • We are always curious and confident - anticipating and staying ahead of consumer needs and external trends to beat the competition.
    • Deliver with Excellence: We deliver everything we do, with excellence and pace.
    • We take personal ownership and hold each other to account - always finding a way to do what we said we will do.

Unilever embraces diversity and encourages applicants from all walks of life This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their 'Whole Self' to work and this includes you Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.

This advertiser has chosen not to accept applicants from your region.

Continuous Improvement Specialist

Midrand, Gauteng R500000 - R1200000 Y dsm-firmenich

Posted today

Job Viewed

Tap Again To Close

Job Description

As a Continuous Improvement Specialist you will pioneer process standardisation and improvement, transforming our flavor business. You will be part of a team, collaborate with stakeholders, and foster continuous improvement and implement Lean methodologies. Leverage Six Sigma, Lean, and value stream mapping expertise to enhance efficiency.

Your Key Responsibilities

  • Collaborate with key business stakeholders and 'LEAN champions' across departments to cultivate a culture of continuous improvement.
  • Lead and facilitate LEAN/process improvement workshops to generate ideas and solutions.
  • Eliminate waste
  • Monitor and analyze process trends and variations to establish a robust continuous improvement tracking system.
  • Gather requirements and drive process changes through various methods, including interviews, document analysis, workshops, and surveys.
  • Work with team members and business service departments to create new support materials like training, reporting, and systems enhancements.

We Offer

  • Growth that keeps up with you – you join an industry leader that will develop your expertise and leadership
  • A culture that lifts you up – with collaborative teams, shared wins, and people who cheer each other on.

You Bring

  • A strong sense of accountability – you take initiative, speak up, and see things through. You are responsible and focus on what matters
  • A collaborative spirit – you're at your best when working across teams, functions and countries.

About Dsm-firmenich
At dsm-firmenich, we don't just meet expectations – we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it's fragrance that helps you focus, alternative meat that's better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you're making a difference, we'll make sure you're growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They're essential to our future.

Because real progress only happens when we go beyond, together.

Interested in this position? Please send your CV in English via our recruiting link.
Inclusion, belonging and equal opportunity statement
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that's exactly the kind of culture we're building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We're proud to be an equal opportunity employer, and we're serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we're committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we're here to help – just let us know what you need, and we'll do everything we can to make it work.

Agency statement
We're managing this search directly at dsm-firmenich. If you're applying as an individual, we'd love to hear from you. We're not accepting agency submissions or proposals involving fees or commissions for this role.

This advertiser has chosen not to accept applicants from your region.

Continuous Improvement Manager

R900000 - R1200000 Y Saint-Gobain Africa

Posted today

Job Viewed

Tap Again To Close

Job Description

Why do we need you?

  • Ensure SG EHS Management system is correctly implemented driving the safety culture of the business.
  • Ensure all WCM related work is preceded by the required standard of risk assessment.
  • Assess plant employees WCM capability and ensure alignment to the delivery of the WCM objectives.
  • Ensure the WCM programme is closing the gaps to ensure the delivery of the required level of Customer Service.
  • Deliver the Plant annual improvement plan using defined WCM methodologies ensuring the target of 3% total cost reduction is achieved.
  • Manage the WCM cost in line with the annual budget.
  • Define the plant WCM Budget (1 year).
  • Define the plant WCM Long Range Plan (3 year).
  • Develop the WCM Route Map and ensure it is adhered to (5 year).
  • Audit the WCM programme according to the set protocol to ensure that the WCM methods have been applied correctly.
  • Facilitate and lead the Cost Deployment/Focussed Improvement Pillars
  • Ensure WCM and other projects are completed as per the annual plan

Is this job for you?
The ideal candidate must have a Bachelor of Engineering or Science Degree in the following areas: Electrical/Mechanical/ Chemical or Industrial. Must have previously been a World Class Manufacturing Instructor, with at least 8 years' experience in a Production or Process discipline in a continuous process manufacturing environment. Candidate must have three years' experience in working with continuous improvement programmes like: World Class Manufacturing, Lean Manufacturing, Six Sigma, Process Control. This role calls for a person with the ability to Ability to coach and develop others, the ideal candidate will deliver through influencing others. Good communication skills and Interpersonal skills.

To make sure nothing is forgotten
The purpose of the role would be to deliver and drive the world class manufacturing programme to the required standard, rigour and pace in order to meet plant objectives. The ideal candidate will be required to coach and develop others, must have good communication skills as well as the ability to audit according to the set protocol to ensure the WCM methods have been applied correctly.

Legal Statement
"We value the importance of a diverse workforce as a cornerstone of our business success. Our primary focus in selecting the most suitable candidates for our roles is based on their skills, qualifications, and experience. We wholeheartedly embrace the principle of equal opportunity in our employment processes and are committed to eliminating any unlawful discrimination in our hiring practices"

This advertiser has chosen not to accept applicants from your region.
 

Nearby Locations

Other Jobs Near Me

Industry

  1. request_quote Accounting
  2. work Administrative
  3. eco Agriculture Forestry
  4. smart_toy AI & Emerging Technologies
  5. school Apprenticeships & Trainee
  6. apartment Architecture
  7. palette Arts & Entertainment
  8. directions_car Automotive
  9. flight_takeoff Aviation
  10. account_balance Banking & Finance
  11. local_florist Beauty & Wellness
  12. restaurant Catering
  13. volunteer_activism Charity & Voluntary
  14. science Chemical Engineering
  15. child_friendly Childcare
  16. foundation Civil Engineering
  17. clean_hands Cleaning & Sanitation
  18. diversity_3 Community & Social Care
  19. construction Construction
  20. brush Creative & Digital
  21. currency_bitcoin Crypto & Blockchain
  22. support_agent Customer Service & Helpdesk
  23. medical_services Dental
  24. medical_services Driving & Transport
  25. medical_services E Commerce & Social Media
  26. school Education & Teaching
  27. electrical_services Electrical Engineering
  28. bolt Energy
  29. local_mall Fmcg
  30. gavel Government & Non Profit
  31. emoji_events Graduate
  32. health_and_safety Healthcare
  33. beach_access Hospitality & Tourism
  34. groups Human Resources
  35. precision_manufacturing Industrial Engineering
  36. security Information Security
  37. handyman Installation & Maintenance
  38. policy Insurance
  39. code IT & Software
  40. gavel Legal
  41. sports_soccer Leisure & Sports
  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
View All Quality Improvement Jobs