160 Quality Control Departments jobs in South Africa

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

The TQM Expert will serve as a strategic consultant or internal specialist focused on enhancing customer experience (CX) across a client's mobile and fixed-line services. This role involves implementing TQM principles to identify, analyze, and resolve quality issues in customer interactions, service delivery, and operational processes. The expert will address challenges spanning owned channels (e.g., company-owned retail stores, direct websites, apps, and call centers) and non-owned channels (e.g., third-party retailers, partner networks, resellers, and affiliate platforms). The goal is to drive continuous improvement, reduce customer churn, increase process efficiency, and ensure compliance with industry standards and Client's business processes.

This position requires a blend of analytical, leadership, and technical skills to foster a quality-driven culture, leveraging data from diverse sources to optimize end-to-end customer journeys in a multi-technology environment (mobile: 4G/5G, IoT; fixed-line: broadband, fibre optics, VoIP).

Key Responsibilities

• Customer Experience Assessment and Mapping: Conduct comprehensive audits of CX touchpoints across mobile and fixed-line services. Map customer journeys from awareness to post-sale support, identifying pain points in owned (e.g., self-service portals) and non-owned channels (e.g., external e-commerce partners). Use tools like process flow diagrams and voice-of-the-customer (VoC) feedback to pinpoint inefficiencies.
• TQM Framework Implementation: Design and deploy TQM methodologies such as PDCA (Plan-Do-Check-Act), Six Sigma (DMAIC), or Lean principles tailored to telecom operations. Integrate quality controls for service reliability, billing accuracy, network uptime, and issue resolution times.
• Data-Driven Analysis and Improvement: Analyse metrics from CRM systems, call logs, app analytics, and network performance data. Identify root causes of CX issues (e.g., dropped calls in mobile, installation delays in fixed line) using statistical tools. Recommend process reengineering to minimize defects and enhance service quality across channels.
• Channel-Specific Optimization: Develop strategies for owned channels to ensure seamless integration (e.g., unified omnichannel experiences via API linkages). For non-owned channels, create partnership guidelines, quality assurance protocols, and performance SLAs to maintain consistent CX standards without direct control.
• Performance Monitoring and Reporting: Generate regular reports with actionable insights, using dashboards (e.g., via Tableau or Power BI) to track improvements over time.
• Compliance and Risk Management: Ensure TQM initiatives align with regulatory requirements (e.g., data privacy under GDPR/CCPA, telecom accessibility standards). Mitigate risks related to service disruptions or channel inconsistencies that could lead to legal or reputational issues.
• Collaboration and Stakeholder Management: Work with internal teams (IT, marketing, operations) and external partners to implement changes. Facilitate cross-departmental quality circles and pilot programs for new CX enhancements.

Qualifications

Required Qualifications

• Education: Bachelor's degree in business administration, Industrial Engineering, Quality Management, or a related field. Master's degree or certifications in TQM/Six Sigma (e.g., Black Belt), ISO Lead Auditor are highly preferred.
• Experience: Minimum 8-10 years in quality management, with at least 5 years in the telecommunications sector.

Essential Skills and Competencies

• Technical Proficiency: Strong understanding of telecom technologies (e.g., GSM/CDMA for mobile, DSL/fibre for fixed line) and digital tools (e.g., CRM, analytics platforms like Google Analytics or Splunk). Familiarity with AI-driven CX tools for sentiment analysis and predictive maintenance.
• Analytical and Problem-Solving: Expertise in root cause analysis (e.g., Fishbone diagrams, Pareto analysis) and statistical methods. Ability to manage big data from diverse sources to derive insights.
• Leadership and Communication: Excellent people skills to influence stakeholders at all levels. Proficient in presenting complex data in simple terms, facilitating workshops, and driving change management.
• Project Management: Skilled in agile methodologies and tools like Jira or MS Project to manage TQM initiatives from inception to rollout.
• Adaptability: Ability to navigate ambiguities in non-owned channels, adapting strategies to varying partner capabilities while maintaining quality standards.
• Ethical and Customer-Focused Mindset: Commitment to ethical practices, with a passion for delivering superior CX that prioritizes user needs over short-term gains.

Preferred Attributes

• Knowledge of sustainability in quality management (e.g., reducing e-waste through better service processes).

Company Description
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description
The TQM Expert will serve as a strategic consultant or internal specialist focused on enhancing customer experience (CX) across a client's mobile and fixed-line services. This role involves implementing TQM principles to identify, analyze, and resolve quality issues in customer interactions, service delivery, and operational processes. The expert will address challenges spanning owned channels (e.g., company-owned retail stores, direct websites, apps, and call centers) and non-owned channels (e.g., third-party retailers, partner networks, resellers, and affiliate platforms). The goal is to drive continuous improvement, reduce customer churn, increase process efficiency, and ensure compliance with industry standards and Client's business processes.

This position requires a blend of analytical, leadership, and technical skills to foster a quality-driven culture, leveraging data from diverse sources to optimize end-to-end customer journeys in a multi-technology environment (mobile: 4G/5G, IoT; fixed-line: broadband, fibre optics, VoIP).

Please note that this is a 6 month contract position with the possibility to extend.

Key Responsibilities

• Customer Experience Assessment and Mapping: Conduct comprehensive audits of CX touchpoints across mobile and fixed-line services. Map customer journeys from awareness to post-sale support, identifying pain points in owned (e.g., self-service portals) and non-owned channels (e.g., external e-commerce partners). Use tools like process flow diagrams and voice-of-the-customer (VoC) feedback to pinpoint inefficiencies.
• TQM Framework Implementation: Design and deploy TQM methodologies such as PDCA (Plan-Do-Check-Act), Six Sigma (DMAIC), or Lean principles tailored to telecom operations. Integrate quality controls for service reliability, billing accuracy, network uptime, and issue resolution times.
• Data-Driven Analysis and Improvement: Analyse metrics from CRM systems, call logs, app analytics, and network performance data. Identify root causes of CX issues (e.g., dropped calls in mobile, installation delays in fixed line) using statistical tools. Recommend process reengineering to minimize defects and enhance service quality across channels.
• Channel-Specific Optimization: Develop strategies for owned channels to ensure seamless integration (e.g., unified omnichannel experiences via API linkages). For non-owned channels, create partnership guidelines, quality assurance protocols, and performance SLAs to maintain consistent CX standards without direct control.
• Performance Monitoring and Reporting: Generate regular reports with actionable insights, using dashboards (e.g., via Tableau or Power BI) to track improvements over time.
• Compliance and Risk Management: Ensure TQM initiatives align with regulatory requirements (e.g., data privacy under GDPR/CCPA, telecom accessibility standards). Mitigate risks related to service disruptions or channel inconsistencies that could lead to legal or reputational issues.
• Collaboration and Stakeholder Management: Work with internal teams (IT, marketing, operations) and external partners to implement changes. Facilitate cross-departmental quality circles and pilot programs for new CX enhancements.

Qualifications
Required Qualifications

• Education: Bachelor's degree in business administration, Industrial Engineering, Quality Management, or a related field. Master's degree or certifications in TQM/Six Sigma (e.g., Black Belt), ISO Lead Auditor are highly preferred.
• Experience: Minimum 8-10 years in quality management, with at least 5 years in the telecommunications sector.

Essential Skills And Competencies

• Technical Proficiency: Strong understanding of telecom technologies (e.g., GSM/CDMA for mobile, DSL/fibre for fixed line) and digital tools (e.g., CRM, analytics platforms like Google Analytics or Splunk). Familiarity with AI-driven CX tools for sentiment analysis and predictive maintenance.
• Analytical and Problem-Solving: Expertise in root cause analysis (e.g., Fishbone diagrams, Pareto analysis) and statistical methods. Ability to manage big data from diverse sources to derive insights.
• Leadership and Communication: Excellent people skills to influence stakeholders at all levels. Proficient in presenting complex data in simple terms, facilitating workshops, and driving change management.
• Project Management: Skilled in agile methodologies and tools like Jira or MS Project to manage TQM initiatives from inception to rollout.
• Adaptability: Ability to navigate ambiguities in non-owned channels, adapting strategies to varying partner capabilities while maintaining quality standards.
• Ethical and Customer-Focused Mindset: Commitment to ethical practices, with a passion for delivering superior CX that prioritizes user needs over short-term gains.

Preferred Attributes

• Knowledge of sustainability in quality management (e.g., reducing e-waste through better service processes).

• Assure quality product & processes by enforcing quality standards and testing materials/products.
• Establish quality standard, study product/consumer requirement with management & other role players.
• Develop raw material standard, study manufacturing & engineering requirement.
• Confer/negotiate with suppliers, devising testing methods and procedures.
• Implement process inspection standard, study manufacturing method, set up testing method & procedure.
• Institutes rework standards by devising inspection and physical testing methods and procedures.
• Establish standard for disposition of finished product, devising evaluation test, method & procedure.
• Creates product quality documentation system by writing and updating quality assurance procedures.
• Maintain product quality by enforcing quality assurance policy, procedure & government requirement.
• Complete quality assurance operational requirement, assign employees & follow up on work results.
• Prepares product & process quality reports, collect, analysise, summarize information and trends.
• Develop quality assurance staff, recruit, select, orientate, train, coach and discipline employees.
• Ensures quality by planning, monitoring, and appraising job results.
• Maintains professional and technical knowledge by attending educational workshops.
• Review professional publication, establish personal networks, participate in professional societies.
• Achieves financial objectives by preparing the quality assurance budget.
• Schedule expenditures, analyse variances and initiate corrective actions.
• Contributes to team effort by accomplishing related results as needed.

Qualification:

• Diploma in a similar role in the automotive industry.

Skills:

• Analytical and strategic skills to identify problems thereafter solve them.
• Good communication (oral and written) & interpersonal relations skills.
• Project Management Skills.
• Computer Literate.
• Encourage Team Work.
• Leadership and organisational skills.
• Proficient in Microsoft Office Products.
• Focus on quality and output performance.

Experience:

• Experience in the same/similar role - 10 years.
• QA suitable formal qualification or documented completion of relevant industry relevant training course - 1 year.
• Experience of Health and Safety requirements in a manufacturing environment - 1 year.

Closing date: 13 October 2025

Essential Functions

• Set up of QC for new process / clients requiring extensive interaction with clients to understand and capture all requirements
• Closely work with operations team and clients to continuously benchmark processes, baseline performance and target setting
• Incubation of Quality Program in Healthcare South Africa processes.
• Perform ongoing reviews to ensure compliance to QSD to all certification and internal / client requirements
• Facilitate and identify potential areas for improvement and actively participate in improvement initiatives and drive incremental improvements through AIM.
• Ensure the effective running and accurate data of process performance aligned with SLA targets
• Coordinate with the Black Belts and Process owners to ensure improvement exercises (Six Sigma Projects, AIM, etc) continue to happen in the processes.
• Train / mentor AMs and QCAs and operations teams on quality tools and concepts
• Responsible for working closely with clients and operations team to carry out process improvement activities and facilitate best practice sharing and driving standardization.

Role:

The Lead Auditor will be responsible for conducting internal audits against ISO 9001:2015, leading audit teams, compiling reports, and ensuring readiness for re-certification audits.

Key Responsibilities:

• Plan and execute Quality Management System (QMS) internal audits.
• Assess compliance with ISO 9001:2015 requirements.
• Identify non-conformities, risks, and opportunities for improvement.
• Prepare comprehensive audit reports and facilitate close-out meetings.
• Provide guidance to client teams on corrective actions.

Minimum Requirements:

• ISO 9001:2015 Lead Auditor certification (IRCA/PECB/Exemplar Global recognized).
• Minimum 5 years auditing experience (internal or certification audits).
• Strong understanding of quality management principles and process-based auditing.
• Excellent communication, analytical, and reporting skills.

NB: Submit CV and certified qualifications to be shortlisted.

Job Type: Temp to perm

Contract length: 6 months

Willingness to travel:

• 25% (Required)

Work Location: In person

The Western Cape Mobility Department, Western Cape Government has an opportunity for suitably qualified and competent individual to monitor and evaluate quality and impact of learning interventions, Traffic Law Enforcement operations and Road Safety Management activities, operations and projects for the Chief Directorate. The successful incumbent must be able to work under pressure, willingness to work irregular hours and meet tight deadlines.

Grade 12 (Senior certificate or equivalent qualification); Must be in possession of a Basic Traffic Diploma; A minimum of 6 years experience in the field; A valid code A and EC driving licence; No Criminal record.

None.

Conduct impact, process evaluations of training programmes and all administrative processes; Evaluate the quality of the trainng and administrative processes; Disseminate relevant trainng and administrative information; Conduct impact assessments of traffic law enforcement programmes provided by external providers; Performing ad-hoc task as required by chief directorate.

Knowledge of the following: Traffic law enforcement practices and principles and applicable policies and procedures; Facilitating assessments and outcome-based education; Collation of information and compilation of reports; Evaluation of the quality of training and adminstrative processes; Conduct impact evaluations of training and administrative information; Conduct impact assessment of training programmes; Relevant legislation and procedures regarding administrative processes and project management; Departmental policies; General support systems.

Skills needed: Numeracy; Literacy; Computer Literacy; Written and verbal communication; Project Management; Planning; Organising; Results and quality management.

R R per annum (Salary level 8)

Note on remuneration in addition service benefits or obligations for qualifying employees (medical assistance, housing assistance, pension-fund contributions, etc) are funded or co-funded in terms of the applicable prescripts or collective agreements.

Shortlisted candidates will be required to submit documentation for verification purposes and criminal record vetting. These candidates will be required to do a practical and attend interviews on a date and time determined by the department and may also be required to undergo competency assessments/proficiency tests. The selection process will be guided by the EE targets of the employing department.

By applying for this position, you are consenting to the Western Cape Government contacting your previous employers/managers for an employment reference. Reference checks will include enquiries relating to your disciplinary records and reasons for leaving.

Should you experience difficulties with your online application, technical support is available from Monday to Friday from 08:00 to Contact the helpline at For all other queries relating to the position.

• Perform quality control inspections on aircraft interior and exterior as well as parts and tooling used for aircraft maintenance;
• Prepare aircrafts for C of A inspections as a Project Manager QC product oversight on FlySafair A/C Domestic, Regional and International;
• Perform and assist with investigations on operational occurrences;
• Identify gaps in FlySafair departmental quality control processes and make recommendations;
• Perform ad hoc duties as assigned by the Manager: QA;
• Issue and control AMO certification approvals;
• Assist the QA Manager with Chairing of meetings;
• Attend all relevant meetings, including but not limited to the Maintenance meeting, Safety Action Group Meetings, Compliance Meetings, Operations Meetings, Aircraft Survey meetings, etc;
• Assist with authorising and issuing Company Authorisations for Technical and Flight Engineers;
• Carry out random inspections during daily turnarounds with emphasis on procedures and maintenance instructions;
• During 'A' and higher checks, the inspectors will work closely with the maintenance staff, ensuring awareness of the procedures to be followed and to ensure compliance with and completion of all maintenance instructions and tasks to be carried out;
• Carry out random inspections in areas opened for maintenance prior to close up, taking into account prior adjustments that were made;
• Sample maintenance documentation for correctness and completion (Work packs/ ATLR's/CRS/CRMA);
• Conduct quality audits on FlySafair departments, aircraft and facilities;
• Conduct quality audits on FlySafair's external service providers;
• Compile monthly reports on QC activities in the organisation;
• Assist the QA Manager and Technical department in writing procedures relating to quality within the organisation Coordinate and amend Manual of Procedures, Quality;
• Assurance Manual and work instructions.
• Grade 12 or equivalent;
• Aircraft Maintenance Engineers License(Current/Expired) (Essential);
• Quality Auditor and Lead Auditors Certification (including Root Cause Analysis Training) (Essential);
• Degree/Diploma in Quality Management (Advantageous);
• Safety Management Systems training (Advantageous);
• 5 years' experience Auditing and in the implementation and maintenance of a Quality Management System in Aviation (covering the following scopes: ORG, FLT, MNT, SEC, DSP, CAB, GRH, CGO);
• IOSA Auditor Training Experience (Advantageous);
• Technical experience in Aviation (Advantageous);
• Experience working on a Safety Management System;
• Must have product knowledge, preferably licensed or have been licensed on Boeing 737's and the associated engines;
• Understanding of SACAA regulations especially Part 21, 43, 64, 66, 91, 121, 140, 141, 145 and 187 with their related technical standard;
• Proficient in the use of Microsoft Office (Word, Excel, PowerPoint and Outlook).

Personal Attributes

• Ability to work in a team and independently;
• Internal and external networking;
• Business acumen;
• Ethical conduct, demonstrating integrity while maintaining confidentiality during audits, inspections and investigations;
• Be impartial (Essential);
• Attention to detail;
• Deadline driven;
• Excellent communication skills (verbal and written);
• Interpersonal skills.

Application Guideline

• No external email applications will be accepted;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful;
• Preference will be given to members of under-represented designated groups.

FlySafair Reserves The Right

• Not to proceed with this vacancy;
• To appoint the selected candidates based on its operational requirements.

Closing date: 17 September 2024

• Perform quality control inspections on aircraft interior and exterior as well as parts and tooling used for aircraft maintenance;


• Prepare aircrafts for C of A inspections as a Project Manager QC product oversight on FlySafair A/C Domestic, Regional and International;


• Perform and assist with investigations on operational occurrences;


• Identify gaps in FlySafair departmental quality control processes and make recommendations;


• Perform ad hoc duties as assigned by the Manager: QA;


• Issue and control AMO certification approvals;


• Assist the QA Manager with Chairing of meetings;


• Attend all relevant meetings, including but not limited to the Maintenance meeting, Safety Action Group Meetings, Compliance Meetings, Operations Meetings, Aircraft Survey meetings, etc;


• Assist with authorising and issuing Company Authorisations for Technical and Flight Engineers;


• Carry out random inspections during daily turnarounds with emphasis on procedures and maintenance instructions;


• During 'A' and higher checks, the inspectors will work closely with the maintenance staff, ensuring awareness of the procedures to be followed and to ensure compliance with and completion of all maintenance instructions and tasks to be carried out;


• Carry out random inspections in areas opened for maintenance prior to close up, taking into account prior adjustments that were made;


• Sample maintenance documentation for correctness and completion (Work packs/ ATLR's/CRS/CRMA);


• Conduct quality audits on FlySafair departments, aircraft and facilities;


• Conduct quality audits on FlySafair's external service providers;


• Compile monthly reports on QC activities in the organisation;


• Assist the QA Manager and Technical department in writing procedures relating to quality within the organisation Coordinate and amend Manual of Procedures, Quality;


• Assurance Manual and work instructions.

• Grade 12 or equivalent;


• Aircraft Maintenance Engineers License(Current/Expired) (Essential);


• Quality Auditor and Lead Auditors Certification (including Root Cause Analysis Training) (Essential);


• Degree/Diploma in Quality Management (Advantageous);


• Safety Management Systems training (Advantageous);


• 5 years' experience Auditing and in the implementation and maintenance of a Quality Management System in Aviation (covering the following scopes: ORG, FLT, MNT, SEC, DSP, CAB, GRH, CGO);


• IOSA Auditor Training Experience (Advantageous);


• Technical experience in Aviation (Advantageous);


• Experience working on a Safety Management System;


• Must have product knowledge, preferably licensed or have been licensed on Boeing 737's and the associated engines;


• Understanding of SACAA regulations especially Part 21, 43, 64, 66, 91, 121, 140, 141, 145 and 187 with their related technical standard;


• Proficient in the use of Microsoft Office (Word, Excel, PowerPoint and Outlook).

Personal Attributes:

• Ability to work in a team and independently;


• Internal and external networking;


• Business acumen;


• Ethical conduct, demonstrating integrity while maintaining confidentiality during audits, inspections and investigations;


• Be impartial (Essential);


• Attention to detail;


• Deadline driven;


• Excellent communication skills (verbal and written);


• Interpersonal skills.

Application guideline:

• No external email applications will be accepted;


• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful;


• Preference will be given to members of under-represented designated groups.

FlySafair reserves the right:

• Not to proceed with this vacancy;


• To appoint the selected candidates based on its operational requirements.

Closing date: 17 September 2024

Employer Description

Our client is a manufacturing and shopfitting organization

Job Description

• Design & Pre-Production Inspection
• Review SolidWorks drawings and CNC cut files for dimensional accuracy, joinery details, material specifications, and construction feasibility.
• CNC & Machining Quality Checks
• Inspect machined components immediately after CNC cutting for dimensional accuracy, correct edging, drilling, slotting, and labelling.
• Assembly & Joinery Verification
• Finishing & Spray Shop Quality
• Final Inspection & Dispatch

Qualifications

• Trade qualification in Cabinet Making, Carpentry, or Shopfitting.

Skills

• Min 10 years of experience in shopfitting manufacturing, with exposure to both factory and on-site installation environments.
• Technical expertise in timber manufacturing, shopfitting, and joinery.
• Strong understanding of SolidWorks, CNC processes, and material machining properties.
• Sound knowledge of finishing materials laminates, melamine, veneers, solid timbers, stains, PU coatings, UV bonding, glass, Perspex, solid surfaces, mild steel, stainless steel, and aluminium.