18 Quality Control Assistant jobs in Pretoria

To ensure that all materials and processes adhere strictly to customer specifications and internal quality standards, and to oversee the implementation and compliance of quality systems within the production division.

• PRINCIPAL ACCOUNTABILITIES

Accountabilities

Key Performance Indicators (KPIs)

Support in determining, negotiating, and agreeing upon in-house quality procedures, standards, and specifications

Clearly documented quality procedures aligned with ISO and customer expectations

Ensure adherence to quality, health, and safety standards across the plant

Zero non-conformities and audit failures; reduced incident reports

Monitor and ensure that manufacturing processes comply with defined quality standards

Regular inspections, compliance audits, and corrective actions documented and implemented

Conduct and document quality testing (pre-production, in-process, and final product)

100% completion of quality checklists and sampling reports

Follow established procedures, ISO guidelines, and maintain proper documentation

ISO compliance and audit-readiness at all times

Act as a catalyst for continuous improvement in quality and operational efficiency

Number of improvement initiatives implemented per quarter; measurable performance improvements

Lead, manage and motivate quality control staff to meet departmental goals

Achievement of departmental KPIs; performance reviews and development plans completed on time

Monitor and document critical control points (CCPs) regularly

Accurate and timely CCP logs with corrective actions recorded

Ensure customer requirements and service standards are understood and implemented

Positive customer feedback; low rate of quality-related returns or complaints

• INTERACTIONS

Internal :

• Production Department
• Purchase / Procurement
• Planning and Production Control (PPC)
• Maintenance and R&D (as applicable)

External :

• Customers and end-users (for quality audits, complaints, and resolution)
• Raw material vendors and external testing laboratories
• Certification bodies (for ISO or regulatory audits)
• SKILLS AND KNOWLEDGE

Educational Qualifications :

• Post Graduate Diploma in Plastics Technology / CIPET or
• Diploma in Plastics / Mechanical Engineering or related field

Relevant Industry Experience :

• 5–7 years of experience in a Packaging Manufacturing Industry with hands-on exposure to Quality Control and Assurance

Technical Skills :

• In-depth knowledge of packaging processes (lamination, extrusion, printing, slitting, sealing)
• Experience with lab instruments and testing procedures (tensile strength, bond strength, GSM, COF, WVTR, etc.)
• Proficiency in ISO 9001 / ISO 22000 / HACCP and other quality management systems
• Skilled in preparing audit documentation, process documentation, and quality SOPs

Behavioral Skills :

• Strong analytical and problem-solving ability
• Detail-oriented with a commitment to accuracy and process compliance
• Effective communicator and team leader
• Ability to manage cross-functional teams under pressure

Quality Control Assistant • Centurion, South Africa

This role is for a client operating in the armoured industry with a focus on optoelectronics . The company has a strong international presence with its head office in Saudi Arabia and a key manufacturing facility in Centurion. They specialize in producing high-precision optical and electronic components critical to advanced armoured systems, where quality and reliability are paramount.

They are seeking a Quality Assurance Engineer to join their team and ensure that every product meets the highest global standards of safety, performance, and durability.

• Develop, implement, and maintain quality assurance systems, processes, and standards.

• Conduct inspections, audits, and testing of optical and electronic components.

• Ensure compliance with international defence and manufacturing regulations.

• Work closely with engineering, production, and supply chain teams to resolve quality-related issues.

• Drive continuous improvement initiatives to enhance product reliability and manufacturing efficiency.

• Prepare and maintain accurate documentation and reporting for internal and external stakeholders.

• Qualification in Quality Management, Engineering, or related field.

• Experience in a manufacturing or defence/aerospace/precision engineering environment .

• Strong knowledge of ISO standards and QA methodologies .

• Excellent analytical, problem-solving, and communication skills.

• Ability to thrive in a high-pressure, security-sensitive industry where precision is paramount.

• Be part of a globally recognised organisation at the forefront of defence innovation.

• Work with cutting-edge optoelectronic technologies .

• Contribute to projects where quality and reliability save lives .

If you are detail-oriented, committed to excellence, and ready to play a vital role in supporting advanced defence systems, wed like to hear from you.

Quality Assurance Officer - KUQA – ProjectLink

Location: Kathu

Job Type: 24‑month contract, Full‑time hours

Job Duties:

• Develop and Maintain the Quality Management System (QMS)
• Implement and manage a QMS (ISO 9001 or other standards)
• Maintain quality documentation (policies, procedures, work instructions, records)
• Review and update procedures to ensure continuous improvement
• Identify quality standards for products, projects, or services
• Develop quality plans, checklists, and inspection criteria
• Work with project managers or engineers to integrate quality controls into workflows
• Conduct internal quality audits to check compliance with company policies and ISO standards
• Prepare and track non‑conformance reports (NCRs) and corrective actions
• Follow up on findings to ensure issues are resolved
• Review and verify that inspections and tests are performed correctly
• Approve or reject materials, components, or deliverables that don’t meet requirements
• Maintain inspection and test records
• Train staff on quality procedures and policies
• Promote a “quality culture” across teams
• Maintain quality records, logs, and reports for audits and management review
• Prepare monthly or project quality reports summarizing performance, issues, and improvements
• Present data for management reviews or client audits
• Identify process inefficiencies and propose improvements
• Participate in root cause analysis and implement corrective and preventive actions (CAPA)
• Support initiatives like Lean, Six Sigma, or Kaizen if applicable

Required Qualifications:

• ISO 9001 Quality Assurance
• Construction management knowledge

Experience:

• 6 years of experience in quality assurance in the construction environment
• Solar projects preferred

Overview

To provide administrative support and related services to the Standards portfolio of quality assurance to ensure that service delivery is optimized and meets requisite operating procedures, and to ensure that all statutory and legislative requirements relating to Quality Assurance systems are met.

• Not Applicable

• Full-time

• Quality Assurance

• Business Consulting and Services

• Pretoria, Gauteng, South Africa

Overview

A well-established Law Firm specialising in debt collection is looking for a new Quality Assurance Analyst. The law firm is based in PTA East, and it's an in-office position.

• Grade 12 / Matric.
• A relevant tertiary qualification (advantageous but not essential).
• Minimum of 1 year's experience in Quality Assurance within a call centre environment.
• Knowledge of compliance, collections, or financial services processes.
• Proficiency in MS Office (Excel, Word, Outlook).

• Previous experience in auditing customer calls, QA processes, or similar roles will be advantageous.
• Experience in collections, recoveries, or financial services.
• Experience in preparing reports and presenting findings to management teams.

• Excellent listening, analytical, and problem-solving skills.
• Strong verbal and written communication.
• High attention to detail with the ability to identify trends and root causes.
• Strong organisational and time management skills.
• Ability to work under pressure and meet deadlines.
• Collaborative and supportive team player.

• Quality Assurance
• Quality Control
• Call Centre
• Debt Collection

• Entry level

• Full-time

• Quality Assurance

• Staffing and Recruiting

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A position is available at Santam Operations for a Quality Assurance Consultant in Shared Services to be based in Cape Town / Centurion.

• The Quality Assurance Consultant monitors and analyses the interactions of agents and customers to provide feedback to the employees and managers on adherence to policies, procedures and customer experience whilst maintaining relationships with business partners.
• Quality Assurance also supports operations on the following skillsets; Policy Maintenance (all skillsets, including survey), Issuance of new business (including bulk business), Sales, Online support hub, Broker liaison officer, Centre of Expertise and Renewals, by conducting evaluations on these roles and aligning QA processes as well as coaching in line with business strategy.
• Support the CLCC to sustain profitable growth through effective evaluations and coaching of staff.
• Identify opportunities for evaluations, guided self-evaluations and coaching of staff for training or process improvement while facilitating employee development.
• The Quality Assurance Consultant will execute targeted audits of both live and historical interactions.
• The Quality Assurance Consultant is required to conduct Quality Information Sessions with agents as required.
• Qualitative and Quantitative Reporting (Daily, Weekly and Monthly performance and trend analysis) will also form an integral part of the job requirement.
• The Quality Assurance Consultant is to adhere to the Calibration process, to ensure that there is alignment amongst the team and that they are upholding the same expectations.
• The Quality Assurance Consultant must remain current on all Standard Operating Procedures in the CLCC and identify / highlight process improvement opportunities.

• Plan and assist in conducting of regular quality and risk review procedures
• Provide feedback to Individuals and Leaders
• Keep up to date on internal and external developments and practice to ensure their input and advice is appropriate and forward looking
• Help to ensure that the CLCC operates in accordance with relevant regulatory and legal requirements and works to ensure that awareness of such requirements is raised and promoted throughout this area
• Collaborate on initiatives / projects
• Evaluating and measuring customer satisfaction and other performance outcomes
• Design and develop QA templates
• Standard Operating Procedure (SOP) adherence
• Support team engagement and teamwork

• Matric / Grade 12
• Short term insurance related qualification (min NQF lev 4); or similar
• RE is advantageous

• Minimum of3 – 5 years’ experience in short term insurance, commercial lines and/or Agri assets
• Good understanding of contact centre processes, systems (namely, Policy Centre, Avaya, USD, NQR, Mainframe and WebE).
• Coaching skills and experience
• Previous Quality Assurance experience advantageous
• Excellent computer literacy, particularly Intermediate Excel
• Report writing experience an advantage
• Experience in a client service environment
• Experience in contact centre technology applications
• Good understanding of basic financial principles, e.g. profit, growth, etc.
• Good understanding of contact centre processes and SLA’s

• Process improvement skills
• Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients (hybrid way of work)
• Time management
• Coaching skills
• Independent self-management
• Working with people
• Analytical
• Deciding and Initiating Action
• Client Service Orientation
• Team Work and Support
• Building Relationships
• Communication
• Problem Solving
• Delivering Quality
• Situational Adaptability
• Commercial Thinking/Awareness

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!

Our recruitment process

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

Our recruitment process

Step 1

Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.

Our recruitment process

Could take a couple of days depending on the volume and the screening process, which various according to the complexity of the role.

Our recruitment process

Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.

Our recruitment process

Step 4

Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity seeking questions.

Our recruitment process

Step 5

We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!

Our recruitment process

Step 6

Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted the ensure the validity of your credentials.

Our recruitment process

Step 7

Prior to an offer being made, there may be a second interview to meet with the Head of Department.Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.

Our recruitment process

Step 8

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2025 for excellence in people practices. This is the ninth consecutive year that we have achieved this accolade.

• Grade 12 / Matric.
• A relevant tertiary qualification (advantageous but not essential).
• Minimum of 1 years experience in Quality Assurance within a call centre environment.
• Knowledge of compliance, collections, or financial services processes.
• Proficiency in MS Office (Excel, Word, Outlook)

• Previous experience in auditing customer calls, QA processes, or similar roles will be advantageous.
• Experience in collections, recoveries, or financial services.
• Experience in preparing reports and presenting findings to management teams.

• Excellent listening, analytical, and problem-solving skills.
• Strong verbal and written communication.
• High attention to detail with the ability to identify trends and root causes.
• Strong organisational and time management skills.
• Ability to work under pressure and meet deadlines.
• Collaborative and supportive team player.

Clinical Programme Coordinator: Quality Assurance

• Reference Number : REFS/
• Directorate : Nursing Department
• Number of Posts : 1
• Enquiries : Ms. NL Madiba Tel: No- /1210

Requirements :

• REQUIREMENTS:Matric Certificate with basic qualification accredited with SANC in terms of the Government Notice R425 (i.e. Diploma/ Degree in Nursing) or equivalent qualification that allows registration with the SANC as a professional Nurse in General, Psychiatry & Midwifery. A minimum of 7 years appropriate/ recognizable experience in nursing, after registration as a professional Nurse with the SANC in General Nursing. A minimum of 2 years working experience. working in quality assurance unit in the public sector will be an added advantage. Knowledge and understanding of customer care Program. Relevant Knowledge and understanding of legislative framework applicable to practice in public Health Computer literacy in MS Office Package (MS Word, MS Excel, and MS PowerPoint). Driver’s licence will be an added advantage. .COMPETENCE:Ability to analyze complex information relating to areas of operation and to transform that into user-friendly report and assessment. Have ability to prioritize issues and other related work matters and to comply with the time frames set.Have ability to work under pressures to meet deadlines. Have excellence interpersonal and communication skills (both verbal and written). An aptitude for statistics and information analysis. High level of accuracy and attention to detail. Have computer skills and the ability to work with MS Word, MS PowerPoint, and MS Excel. Comprehensive knowledge and understanding of National Health Act, Norms and Standards, Ideal Hospital Framework, Quality Assurance Framework, Accreditation and Certification system, infection Prevention Control Standards and Assessment Methods. Quality Assuranceand Quality improvements initiatives, Health Information Systems, and indicator Development, relevantLegislation, Risk Management. Conceptual, Analytical, and creative thinking, evidence-based report writing. Exceptional and analytical and interpersonal skills. Innovative and self-driven. Excellent planning and organizing skills. A high level of ethical conduct and integrity. Good presentation skills and communication skills. Project management skills as well as report writing skills, people management skills, intersectoral collaboration and engagement with the external stakeholders. Have knowledge of Ideal Hospital Realization and OHSC Framework.

Duties :

• Provide strategic leadership for the Quality Directorate in the institution towards the realization of the set strategic goals and objective. Coordinates, investigates management. and reporting of complaints and patients’ safety incidents in the institution. Ensure compliance to IHRM in the institution and implementation thereof. Participate in Ethics Committee and facilitate training on Quality Assurance and professional Code of Conduct. Participate in Clinical Audit. Provide initiative to Improve client satisfaction, advocate for and ensure the promotion of Quality Assurance activities.Monitor the implementation of policies, protocols, guidelines, programme, practices, and procedures Pertaining to Quality improvement plans and SOP’s. Collate and analyze data to establish trends and patterns in the Health care effectively. Utilize information technology and other management information systems to Manage quality Assurance and improve service delivery, Conduct Patient Experience of care Survey and share results with relevant stakeholders. Assist with the drafting of annual, quarterly, and other relevant quality assurance performance reports. Attend external meetings.Monitor compliance to the policies of Patient Safety Incidents, Complaints, compliments and suggestions effectively. Ensure the implementation of quality in the institution including undertaking quality improvement activities.Develop Strategies/plans and provide leadership in the development of quality improvements plans and standard operating procedures (SOP).

Notes :

• Applications should be submitted strictly online at the following E-Recruitment portal: No hand-delivered, faxed, or emailed applications will be accepted. For assistance with online applications please email your query to . NB: Where Driver’s Licence is mandatory, exception will be granted for people with disabilities. Application should be accompanied by a fully completed and signed new Z83 application form obtainable from any Public Service Department or on the internet at plus a recently updated comprehensive Curriculum Vitae (CV), Registration Certificate with relevant professional body (HPCSA) and a proof of current registration (Annual Practicing Certificate/Card). Applications without proof of a new Z83 application form, a detailed CV, registration certificate and a proof of current registration card/certificate with relevant professional body will be disqualified. (Shortlisted candidates will receive communication from HR to submit certified copies of educational qualifications and other relevant documents not older than 6 months on or before the day of the interview). It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). All foreign qualification must be accompanied by evaluation certificate from the South African Qualification Authority (SAQA). Correspondence will only be limited to shortlisted candidates. If you have not been contacted within 3 months of the closing date of this advertisement, please accept that your application was unsuccessful. Suitable candidates will be subjected to a personnel suitability check (criminal record, citizenship, credit record checks, qualification verification and employment verification). Where applicable, candidates will be subjected to a skills/knowledge test. The recommended candidate may be subjected to Medical Surveillance as required by the Occupational Health and Safety Act, Act 5/1993. It is Department’s intention to promote representivity (race, gender, and disability) in the Public Service through the filling of these posts. The Department reserves the right not to appoint/fill this post. WOMEN AND PEOPLE WITH DISABILITY ARE ENCOURAGED TO APPLY.

Employer : Department of Health

Closing Date :

Criteria Questions

Do you have a Matric Certificate with basic qualification accredited with SANC in terms of the Government Notice R425 (i.e. Diploma/ Degree in Nursing) or equivalent qualification that allows registration with the SANC as a professional Nurse in General, Psychiatry & Midwifery?

Do you have A minimum of 7 years appropriate/ recognizable experience in nursing, after registration as a professional Nurse with the SANC in General Nursing?

Please Notes :

• Due to the large number of applications we envisage receiving, applications will not be acknowledged. If youdo not receive any response within 3 months, please accept that your application was not successful.

Overview

Reminder: The Levy Declaration period is now open. Please Click Here | Link to the NRCS customer portal how to Guide. Please Click Here | Kindly be informed that the new NRCS approved tariffs have been gazetted as of 30 May 2025. Click Here | The levy period A (Jan25-June25) has been opened from the 01st July 2025. Levy payers are urged to declare on the portal. Click Here | New levy tariffs are going to be implemented from period B (July25-Dec25) levy declaration period commencing on the 01 January 2026.

Reminder: The Levy Declaration period is now open. Please Click Here | Link to the NRCS customer portal how to Guide. Please Click Here | Kindly be informed that the new NRCS approved tariffs have been gazetted as of 30 May 2025. Click Here | The levy period A (Jan25-June25) has been opened from the 01st July 2025. Levy payers are urged to declare on the portal. Click Here | New levy tariffs are going to be implemented from period B (July25-Dec25) levy declaration period commencing on the 01 January 2026.

To develop and maintain Compulsory Specifications and Technical Regulations and provide specialist advice and recommendations in the relevant field of expertise to inform regulatory decisions

• Develop and Amend Compulsory Specifications and Technical Regulations for Area of Responsibility
• Represent the NRCS and the Area of Responsibility at Local, Regional and International Forums
• Stakeholder Management
• Interpret Acts, Standards and Regulations and Advise the Area of Responsibility and the NRCS
• Participate in the Compilation of the Divisional Strategic Plan and Business Plan
• Cost Management
• Training and Skills Transfer
• Corporate Governance and Risk Management (Quality Management)
• Health and Safety Management (if applicable in area of responsibility)

• Degree in (NQF Level 7) Electrical, Mechanical Engineering (specializing in legal, health, safety, environmental monitoring instrumentation or related scientific qualifications) or
• B Tech Quality (NQF level 7) accompanied by National Diploma (NQF level 6) in Electrical, Mechanical Engineering (specializing in legal, health, safety, environmental monitoring instrumentation or related scientific qualifications)
• 8 years in a Regulatory and/or Legal Metrology calibration, testing and inspection environment
• Experience in quality Management systems will be advantageous

In-depth knowledge of the NRCS Act; In-depth good knowledge of the Standards Act; In-depth knowledge of applicable compulsory specifications and technical regulations; Management skills; Working knowledge of risk management; Presentation skills; Project management skills; Budgeting principles; Good knowledge of the inspection and testing methodology; Quality management principles

Planning and organised, Strong communication skills – written and verbal, Sound judgement, Creative thinking, Problem solving ability, Good time management and the ability to schedule tasks, Negotiation skills, Networking skills, Strategic thinker

• Preferred candidate is African Female & People with Disability in order to meet NRCS EE targets as per our EE Plan.
• Suitably qualified candidates will be subjected to employment and criminal verification checks.
• Suitable candidates will be required to undergo competency assessment.
• Please submit application to this email address:
• Please view the detailed advert on the NRCS Website: (Careers tab)
• Applications must be submitted on a signed AS 83 form with a comprehensive CV and 3 months certified copies of qualifications and ID copy. All applications must be submitted to the relevant Recruitment Response Email address stated on each advert.
• Applications will also be accepted via Post (NRCS, Private Bag X25, Brooklyn, 0075) or hand delivery (SABS Campus, 1 Dr Lategan Road, Groenkloof, Pretoria).
• All applicants will receive an automated acknowledgment message; if you do not receive this message please contact NRCS.
• Correspondence will be limited to shortlisted candidates; if you do not hear within 90 days after the closing date, consider your application unsuccessful.
• Please quote the Position and Reference No. on the subject line of your email when applying for any vacancy.
• People with disabilities are encouraged to apply.
• Late submissions will be automatically disqualified.
• It is the applicant's responsibility to ensure that foreign qualifications have been evaluated by SAQA.
• Applicants are advised that emails from untrusted sources will be rejected; contact NRCS Human Capital Management for assistance.
• For any other enquiries: Human Resource, Mr. Mhaka Baloyi, Tel
• Closing date for applications: 18 August 2022

• Organization is undergoing redesign, which might impact the position advertised.

• By submitting your CV/Application for this position, you grant NRCS permission to use your personal information in line with the Protection of Personal Information Act, Act no 4 of 2013 and the revised amendment dated 2021.

• NB: Companies must ALWAYS use their JDE Customer Account No or the company name as payment reference.