148 Quality Consultant jobs in South Africa

Who we are:

PPS Investments is part of the PPS Group, which for over eight decades has been the trusted financial partner for graduate professionals in South Africa. Unlike a company that is listed on a stock exchange, PPS belongs to its members and operates under the ethos of mutuality. This means that qualifying members can exclusively share in the profits of the Group, through the unique PPS Profit-Share Account.

PPS Investments exist to create and grow the wealth of graduate professionals and their families to live the lives they want in a world worth living in. We offer diversified and flexible investment solutions that are mutually beneficial to our clients in the long run because we believe that success is better shared

Purpose of the job:

The Quality Assurance Consultant will be an integral part of the Retail Operations team, responsible for ensuring that internal control systems are effectively identified, assessed, monitored, and managed. This role plays a key part in supporting risk mitigation efforts and ensuring that operational processes align with regulatory requirements, including compliance with the Financial Intelligence Centre Act.

Ideal experience:

• 3 - 5 years' experience within the financial services industry; investments/LISP/Asset Management environment.

• Strong understanding of operational risk and control frameworks.

• Detail-oriented with a proactive approach to identifying and resolving issues.

• Excellent communication and stakeholder engagement skills.

• Ability to adapt to evolving business and regulatory environments.

• Good knowledge and understanding of In-House systems and processes

• Knowledge of the Financial Services Industry legislation e.g. the Long-Term Insurance Act, FAIS, FICA

Ideal qualifications:

• Degree in commerce or related tertiary qualification is essential.

Competencies & ideal personality attributes:

• Client Centricity

• Effective Communication skills (written and verbal)

• Analytical thinking

• Problem solving

• Attention to detail

• Building and maintaining relationships

• Planning and organizing

• Resilience

• Team success

• Performance and Results driven

• Coaching

Systems knowledge:

• Proficient in MS Office Suite with an intermediate to advanced skill in MS Excel.

• Digital and Artificial Intelligence skills would be an advantage.

• Monitor and evaluate the effectiveness of internal controls within retail operations.

• Identify and report on operational risks, ensuring appropriate mitigation strategies are in place.

• Ensure that client service processes meet quality standards and regulatory compliance requirements.

• Support the implementation and maintenance of control frameworks that remain relevant and responsive to changes in business processes and legislation.

• Collaborate with cross-functional teams to embed quality assurance practices into daily operations.

• Provide insights and recommendations for continuous improvement in service delivery and compliance.

• Engage in and communicate process changes in the business to ensure efficient and high-quality service interactions.

• Checking processed cases of switches, repurchases, new business and plan maintenance. Ensuring correct values, funds, percentages have been captured in accordance with the relevant instruction received.

• Checking that the correct FICA documents are on record for clients, individuals and entities. Noting error trends of consultants and teams and provide consultant coaching and assistance where required.

• Build and maintain relationship with Team Leader, Consultants and Management.

• Use quality monitoring data to compile and track performance at team and individual level.

• Provide actionable data to various internal support groups as needed.

• Conduct market research to identify and implement quality management trends.

• Compile and present monthly reports on management and EXCO levels accompanied by analysis and recommendations for improvement.

• Providing feedback and complete information to stakeholders in respect of regulatory matters and the first level of compliance risks where fixes have to be done.

• Identify and assist with process change training opportunities.

• Monitor and assist with the first line of defense in terms of compliance, and ensure appropriate mechanisms are in place to identify and address non-compliance.

• Identify process gaps as well as training gaps and address those through one-on-one coaching and training.

• You acknowledge that any information supplied to PPS is provided voluntarily and therefore constitutes unconditional, specific and voluntary consent to the processing of such information by PPS. Your personal information will be processed for facilitating your employment application with PPS including any statutory or regulatory compliance with which PPS must comply (where applicable) and for the legitimate interests of PPS and yourself, both during the recruitment process and thereafter. You may instruct PPS by written notice to cease the processing of your personal information at any time and, subject to the requirements of applicable South African law, request that PPS delete and/or de-identify such personal information.

• Based on the nature of our business, honesty and integrity are inherent requirements for our roles.
• All appointments are made in line with the Company's Employment Equity targets.

Job Description,
Who we are:
PPS Investments is part of the PPS Group, which for over eight decades has been the trusted financial partner for graduate professionals in South Africa. Unlike a company that is listed on a stock exchange, PPS belongs to its members and operates under the ethos of mutuality. This means that qualifying members can exclusively share in the profits of the Group, through the unique PPS Profit-Share Account.

PPS Investments exist to create and grow the wealth of graduate professionals and their families to live the lives they want in a world worth living in. We offer diversified and flexible investment solutions that are mutually beneficial to our clients in the long run because we believe that success is better shared

Purpose Of The Job
The Quality Assurance Consultant will be an integral part of the Retail Operations team, responsible for ensuring that internal control systems are effectively identified, assessed, monitored, and managed. This role plays a key part in supporting risk mitigation efforts and ensuring that operational processes align with regulatory requirements, including compliance with the Financial Intelligence Centre Act.

,
Requirements
,

Ideal Experience

• 3 - 5 years' experience within the financial services industry; investments/LISP/Asset Management environment.
• Strong understanding of operational risk and control frameworks.
• Detail-oriented with a proactive approach to identifying and resolving issues.
• Excellent communication and stakeholder engagement skills.
• Ability to adapt to evolving business and regulatory environments.
• Good knowledge and understanding of In-House systems and processes
• Knowledge of the Financial Services Industry legislation e.g. the Long-Term Insurance Act, FAIS, FICA

Ideal Qualifications

• Degree in commerce or related tertiary qualification is essential.

Competencies & Ideal Personality Attributes

• Client Centricity
• Effective Communication skills (written and verbal)
• Analytical thinking
• Problem solving
• Attention to detail
• Building and maintaining relationships
• Planning and organizing
• Resilience
• Team success
• Performance and Results driven
• Coaching

Systems Knowledge

• Proficient in MS Office Suite with an intermediate to advanced skill in MS Excel.
• Digital and Artificial Intelligence skills would be an advantage.

,
Duties and Responsibilities
,

• Monitor and evaluate the effectiveness of internal controls within retail operations.
• Identify and report on operational risks, ensuring appropriate mitigation strategies are in place.
• Ensure that client service processes meet quality standards and regulatory compliance requirements.
• Support the implementation and maintenance of control frameworks that remain relevant and responsive to changes in business processes and legislation.
• Collaborate with cross-functional teams to embed quality assurance practices into daily operations.
• Provide insights and recommendations for continuous improvement in service delivery and compliance.
• Engage in and communicate process changes in the business to ensure efficient and high-quality service interactions.
• Checking processed cases of switches, repurchases, new business and plan maintenance. Ensuring correct values, funds, percentages have been captured in accordance with the relevant instruction received.
• Checking that the correct FICA documents are on record for clients, individuals and entities. Noting error trends of consultants and teams and provide consultant coaching and assistance where required.
• Build and maintain relationship with Team Leader, Consultants and Management.
• Use quality monitoring data to compile and track performance at team and individual level.
• Provide actionable data to various internal support groups as needed.
• Conduct market research to identify and implement quality management trends.
• Compile and present monthly reports on management and EXCO levels accompanied by analysis and recommendations for improvement.
• Providing feedback and complete information to stakeholders in respect of regulatory matters and the first level of compliance risks where fixes have to be done.
• Identify and assist with process change training opportunities.
• Monitor and assist with the first line of defense in terms of compliance, and ensure appropriate mechanisms are in place to identify and address non-compliance.
• Identify process gaps as well as training gaps and address those through one-on-one coaching and training.
• You acknowledge that any information supplied to PPS is provided voluntarily and therefore constitutes unconditional, specific and voluntary consent to the processing of such information by PPS. Your personal information will be processed for facilitating your employment application with PPS including any statutory or regulatory compliance with which PPS must comply (where applicable) and for the legitimate interests of PPS and yourself, both during the recruitment process and thereafter. You may instruct PPS by written notice to cease the processing of your personal information at any time and, subject to the requirements of applicable South African law, request that PPS delete and/or de-identify such personal information.
• Based on the nature of our business, honesty and integrity are inherent requirements for our roles.
• All appointments are made in line with the Company's Employment Equity targets.

• Carry out and oversee quality inspections during all production stages
• Ensure compliance with internal standards and customer requirements
• Collaborate with production teams to address and resolve quality issues
• Train and mentor junior Quality Control staff
• Maintain accurate quality records and inspection reports
• Identify trends and support quality improvement initiatives
• Provide hands-on support on the shop floor
• Liaise with other departments to ensure consistent quality practices
• Investigate root causes of defects and recommend corrective actions
• Monitor production processes for adherence to quality protocols
• Participate in internal and external quality audits
• Assist in updating and developing quality control procedures
• Promote a culture of excellence and continuous improvement
• Support the development and implementation of new quality initiatives
• Communicate quality expectations to the wider team

• Relevant qualification in quality management or related field
• Minimum 3 years experience in quality control, preferably in furniture or manufacturing
• Experience with leather and fabric upholstery (advantageous)
• Previous supervisory or mentoring experience
• Strong understanding of quality control standards and procedures

A well-established Law Firm specialising in debt collection is looking for a new Quality Assurance Analyst. The law firm is based in PTA East, and it's an in-office position.

Please read on to see if you meet the minimum criteria.

EE: Open

Minimum Requirements:

• Grade 12 / Matric.
• A relevant tertiary qualification (advantageous but not essential).
• Minimum of 1 years' experience in Quality Assurance within a call center environment.
• Knowledge of compliance, collections, or financial services processes.
• Proficiency in MS Office (Excel, Word, Outlook)

Experience Required:

• Previous experience in auditing customer calls, QA processes, or similar roles will be advantageous.
• Experience in collections, recoveries, or financial services.
• Experience in preparing reports and presenting findings to management teams.

Skills Required:

• Excellent listening, analytical, and problem-solving skills.
• Strong verbal and written communication.
• High attention to detail with the ability to identify trends and root causes.
• Strong organisational and time management skills.
• Ability to work under pressure and meet deadlines.
• Collaborative and supportive team player.

For more information please contact:

Ergasia Placements

Job Title: Quality Control Manager

Company: D&B Industrial

Location: Durban / Richards Bay, KwaZulu-Natal

Employment Type: Full-Time

About the Role

D&B Industrial is seeking an experienced and detail-oriented Quality Control (QC) Manager to oversee all aspects of quality assurance and control across our projects. The successful candidate will be responsible for implementing and maintaining quality systems, ensuring compliance with client and industry standards, and driving continuous improvement throughout the organization.

This role requires regular travel between Durban and Richards Bay, with site visits and inspections forming a key part of the position.

Key Responsibilities

• Develop, implement, and manage the company's Quality Control and Assurance systems.
• Oversee and coordinate all project QA/QC activities to ensure compliance with applicable specifications, codes, and standards.
• Review and approve quality documentation, inspection reports, and material certifications.
• Manage a team of inspectors and quality personnel, ensuring consistent and accurate reporting.
• Conduct internal and external audits to verify adherence to company and client requirements.
• Liaise with clients, contractors, and suppliers on quality-related matters.
• Lead root cause analysis and implement corrective and preventive actions for non-conformances.
• Maintain detailed quality records and ensure traceability of all project documentation.
• Provide training and guidance to team members on quality processes and procedures.
• Ensure all health, safety, and environmental standards are upheld during project execution.

Minimum Requirements

• National Diploma or Degree in Engineering, Quality Management, or a related field.
• Minimum 5 years' experience in Quality Control Management within the industrial, construction, or coating sectors.
• NACE, ISO 9001 Lead Auditor, or similar QA/QC certifications will be advantageous.
• Strong understanding of industry standards (ISO, ASTM, SSPC, etc.).
• Excellent leadership, communication, and organizational skills.
• Proficient in Microsoft Office Suite and familiar with digital quality management systems.
• Valid driver's license and willingness to travel between Durban and Richards Bay.

Personal Attributes

• Strong attention to detail with a results-driven mindset.
• Professional, reliable, and committed to maintaining the highest standards of quality.
• Strong analytical and problem-solving abilities.
• Excellent leadership and team management capabilities.
• Ability to work under pressure and meet strict deadlines.

How to Apply

Interested candidates are invited to send their CV along with salary expectations to:

Please include "Quality Control Manager Application" in the email subject line.

Job Types: Full-time, Permanent

Work Location: In person

Operations

Accountable for specialist outputs, as well as initiating quality standards within defined work routines and policies.

Job Purpose

To ensures effective quality control through the verification of scales and incubators, execution of the manufacturing start up procedure, efficient packaging analysis and inspections.

Key Accountabilities and Outputs

Verifications

Daily verifications of scales and incubators

Manufacturing Start UP Procedure

Check that the skew bar is set at the correct height, the barcode stickers and coding on bottle have the correct information and is legible

Check the torques on all capping heads

Check that labels conform to spec

Report any non-conformances to the Line Supervisor and QC Supervisor

Authorize the line supervisor to proceed once start up results have been passed

Packaging Analysis

Testing of preforms

Testing of blown bottles such as height, burst pressure, sectional weight, stress cracking, fill point capacity, drop test, visual inspections, wall thickness, base weight, neck finish dimensions

Testing of closures such as height, skew cap detection, outer diameter, inner seal

Label Inspections to ensure the application is correct

Testing of labels for glue application

Rinse reside tests

Inspections

Inspection of the Date and Batch code applications to ensure it is legible and correct

Rinse pressure Inspections

Inspection of barcodes to ensure correct and legible application

Documentation and Record Keeping

Recording of all results

Raising non-conformances to the QC Supervisor

Sampling

Ensure that the correct number of samples are taken for the relevant departments such as QC, QA, Retention and Micro

Adherence to the Quality, Food Safety, Health, Safety and Environmental Standards

Adherence to Standards: Ensure strict adherence to Quality, Food, Health, Safety and Environmental policies and standards.

Enforcement: Enforce all food safety and health regulations, policies, and requirements at all times to guarantee a secure work environment.

Personal Hygiene: Maintain exceptional personal hygiene as per the organizations code of conduct.

Contamination Control: Raise awareness about potential physical product contamination and implement control measures to prevent it.

Health and Safety Measures: Take reasonable precautions to prevent health and safety hazards. Follow the prescribed incident reporting procedure in case of accidents.

Knowledge and Compliance: Stay updated with relevant business information, policies, processes, and procedures. Enforce compliance with legislative and statutory requirements, as well as GMPs (Good Manufacturing Practices).

Training: Attend and enforce the implementation of learnings from training sessions related to Quality, Food Safety, and Health and Safety.

Housekeeping: Maintain high levels of cleanliness and orderliness within the work environment.

General

Responsible to ensure housekeeping is performed and ensure that all products and activities are stored and are executed within the demarcated areas according to the housekeeping policy (green red and yellow areas)

Conversant with relevant business information, policies, processes and procedures

Maintains expected performance standards

While Job Descriptions are written up for the purpose of a basic outline of the work and responsibilities associated with the Job, the Company encourages and expects all employees from time to time, to assist with work that may not be a direct part of their job description

Qualifications and Experience

NQF 5 National Diploma in Food Tech, Biotech or Analytical Chemistry (Essential)

Upto 3 years experience (Operational Execution) FMCG; Bottling Equipment

Basic MS Excel; MS Word; E Mail

Key Qualities

Communication

Routine communication in connection with instructions, requests or normal work tasks

Problem Solving

Proactive identification of problems that are concrete and procedural, troubleshoot and apply solutions in line with guidelines provided or escalate more complex problems to superiors, providing information required to solve problems.

Relationships Maintained

Others outside of own work area but inside the organisation

Quality Control Technician

Able to communicate verbally in a logical manner.

Takes the intended audience into account when communicating verbal information.

Makes use of appropriate business language in verbal communication.

Includes all relevant information in verbal arguments.

Demonstrates proficiency of language in verbal communication.

Interprets complex information to expresses own viewpoint in verbal communication.

Concludes verbal arguments by making reference to relevant facts

Decision Making

Organises information to make it easier to analyse or see trends.

Anticipates consequences and formulates alternatives.

Establishes clear decision criteria for making informed choices.

Seeks relevant information to better understand situations and problems.

Conducts appropriate analysis; neither makes snap decisions or over-analyses.

Sees relationships between various facts, figures or other information.

Continuous Improvement

Increases performance expectations when success has been achieved

Seeks out sources of information, including trade associations, best practice companies, customers, peers, subordinates, etc.

Finds ways to fast-adapt improvement ideas to work processes

Proactively seeks out resources, alliances, etc., needed to quickly introduce improvements

Collaboration

Helps others with their work.

Meets commitments to team members or others in the organisation.

Actively contributes to team discussions and the accomplishment of team work plans.

Shares expertise and resources to help others address their needs.

Seeks to include all those who can contribute to the most successful outcome and those who have a stake in the results.

Actively keeps all stakeholders informed.

Attempts to reinvigorate team processes when progress is lagging: stays engaged even when not in full agreement with the teams direction.

Accountability

Accomplishes assigned tasks and goals: takes necessary actions to keep progress against objectives on track and prepares a roadmap for success.

Ensures that all who need to know, are clear about the plan.

Takes full responsibility for own actions and outcomes, including mistakes.

Always acts in the companys best interest, regardless of whether it is difficult or unpopular.

Ensures others are on track for achieving their goal.

Recruiter:
Fouche & Co Recruitment

Job Ref:
DBN /TN

Date posted:
Thursday, August 7, 2025

Location:
Pinetown, South Africa

Salary:
18000 Monthly

SUMMARY:
Maxmead, Pinetown - A Quality Control Manager position is available at a prominent furniture manufacturer. This is a practical leadership role ensuring top-quality standards in production.

POSITION INFO:
Our client is a major force in the furniture manufacturing sector, known for exceptional craftsmanship and consistent innovation. The organization values quality and continuous improvement, maintaining robust production operations. They provide a professional setting focused on development and excellence.

The Quality Control Manager will oversee all aspects of quality assurance within the production environment. This includes conducting inspections, maintaining standards, and managing a small QC team. The role requires a proactive approach to identifying and resolving quality issues, as well as mentoring junior staff. The successful candidate will contribute to upholding a strong quality culture throughout the organization.

Key Responsibilities:

• Carry out and oversee quality inspections during all production stages
• Ensure compliance with internal standards and customer requirements
• Collaborate with production teams to address and resolve quality issues
• Train and mentor junior Quality Control staff
• Maintain accurate quality records and inspection reports
• Identify trends and support quality improvement initiatives
• Provide hands-on support on the shop floor
• Liaise with other departments to ensure consistent quality practices
• Investigate root causes of defects and recommend corrective actions
• Monitor production processes for adherence to quality protocols
• Participate in internal and external quality audits
• Assist in updating and developing quality control procedures
• Promote a culture of excellence and continuous improvement
• Support the development and implementation of new quality initiatives
• Communicate quality expectations to the wider team

Requirements :

• Relevant qualification in quality management or related field
• Minimum 3 years' experience in quality control, preferably in furniture or manufacturing
• Experience with leather and fabric upholstery (advantageous)
• Previous supervisory or mentoring experience
• Strong understanding of quality control standards and procedures

Remuneration:
R R20 000 Cost to Company

• Only shortlisted candidates will be contacted***

JOB PURPOSE

The purpose of a Quality Control Checker is to conduct quality checks on branded garments and verify whether it is aligned with the requirements of the job card as well as company standards

JOB OBJECTIVES

Quality check samples

• Review swatch and samples and verify if it is branded according to job card specifications.
• Escalate to supervisor in case of discrepancy

Quality inspection of branded goods

• Conduct random quality audits on branded items as production is running. Escalate quality issues to QC supervisor

Fold and Repack

• Responsible for folding samples neatly
• Responsible for repacking and sealing samples in the correct boxes.

QUALIFICATION

• Grade 11 / 12

EXPERIENCE

• 2 years quality checking experience

SKILLS

• Product Knowledge
• Branding processes
• Attention to detail
• Interpreting a job card
• English Proficiency
• Process following

COMPETENCIES

• Execution
• Reliability
• Assertiveness
• Systematic approach

Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Group provides practical financial solutions for people, communities and businesses. Visit us at

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

The purpose of the role is to provide effective and efficient service to clients by checking and approving medical aid annuities, pension fund and death claim processes in order to support operation of the Fund.

Requirements

Experience and Qualifications:

• Grade 12 (NQF Level 4).

• 3 to 5 years' experience in a financial services environment is essential.

• Knowledge of medical aid annuities and pension funds will be an advantage.

• Quality checking experience or exposure to quality checking will be advantageous.

• Intermediate experience with MS Office suite, i.e. Word and Excel.

• Employee benefits experience is preferred.

• Payroll experience will be an advantage.

Duties & Responsibilities

The incumbent will be co-responsible for the following:

• Check and authorise all items processed by Service Consultants to ensure accuracy.

• Check daily unverified reports in order to find errors and ensure that payments are made.

• Ensure monthly payment runs are submitted for authorisation in order to ensure timeous payment to clients.

• Ensure processes are accurately applied in respect of departmental requirements for Home Affairs, Medical Aid, Foreign Payments and Deaths claims.

• Accurately apply annual increases to ensure members receive correct salaries.

• Investigate client queries within service agreements and provide clients with timeous and accurate feedback.

• Escalate client queries to the relevant department or stakeholder as and when required.

• Build and maintain relationships with clients and stakeholders to create a consistent client experience.

• Co-ordinate service delivery internally and externally in conjunction with the Administration Manager.

• Support the Administration Manager and client centric model that enables efficient and effective client
  
  service.

• Administration of Annuity business which includes monthly pension payments and death claims.

• Ensure that monthly payslips and annual tax certificates are sent to members.

• Monthly & quarterly reporting for customised schemes.

• Check monthly Home Affairs, Status 2 & 3 and foreign payments file.

Competencies

• Time management.

• Communication skills.

• Client orientation.

• Attention to detail.

• Accountability.

• Impact and influence.