246 Quality Assurance Leader jobs in South Africa

Talksure is looking for a highly qualified Quality Assurance Team Leader MAIN PURPOSE OF THE ROLE Oversee and manage the day-to-day operations of a Quality Assurance team. DUTIES AND RESPONSIBILITIES Ensure customer satisfaction through monitoring agent interaction with the customer. Collate and distribute reports. Liaise with sales departments. Analyse and monitor sales agent trends. Audit sales and complete evaluation forms. Lead and support investigations. Management of BYC. Manage a QA team to ensure effective monitoring and evaluation of agents on a regular basis. Update sales agents lists. Monitor QA agents' productivity statistics. Monitor QA agent workload. Attendance Management. Coaching and development of QA agents. QA Monitoring Collate and distribute reports. Lead and support investigations. Analyse and monitor sales agent trends. Workflow Management Ensure that agreed service levels and required standards are met. Clear and updated daily, weekly, and monthly QA priorities. QA workload distribution and monitoring. Calibration sessions Conduct calibration sessions between the QA evaluators to ensure efficient and effective communication of customer wants and needs. QA inductions and oversight of the live dial process. QA refreshers held with the sales environment on request. Conduct and lead calibration sessions with the sales team. QUALIFICATIONS AND EXPERIENCE REQUIRED Matric. Minimum of 5 years experience as a Quality Assurance team leader in a contact centre. Experience in an outbound contact centre (advantageous). Intermediate level for MS Office. NB: Thank you for choosing Talksure as your employer of choice. Please note that if you do not hear from us within 14 working days after the closing date of the advert, please regard your application as unsuccessful. We wish you well in your future endeavors. #J-18808-Ljbffr

We are seeking a highly motivated and experienced Process Improvement Specialist to join the Operations team. The individual will be instrumental in driving continuous improvement initiatives across all business units in the organization, ensuring adherence to ISO 9001:2015 standards and enhancing overall operational efficiency. The role involves analyzing existing processes, identifying areas for optimization, and implementing solutions that streamline workflows, reduce waste, and improve product and service quality.

Requirements

Process Analysis and Assessment

• Conduct analyses of current business processes in IPP operations, asset management, and solar plant construction to identify inefficiencies, bottlenecks, and areas for improvement.
• Map and document processes using flowcharts, process mapping software, and other relevant tools.

Process Optimisation & Continuous Improvement

• Identify and implement process improvements aligned with ISO 9001:2015, ISO 55000 (Asset Management), and best practices in renewable energy and infrastructure projects.
• Develop and implement Lean, Six Sigma, and Kaizen-based improvement strategies to enhance operational efficiency and reduce costs.
• Standardise asset management, procurement, and maintenance processes to optimise performance across the organisation.
• Ensure that improvements align with NERSA, Eskom Grid Code, SANS, and other industry regulations.

Data Collection, Performance Monitoring, and Reporting

• Collect and analyse operational data to track efficiency, identify trends, and validate improvements.
• Define and monitor Key Performance Indicators (KPIs) related to solar plant efficiency, downtime reduction, asset performance, and maintenance schedules.
• Utilise statistical tools and data-driven decision-making techniques to validate and optimise improvements.

Compliance and Risk Management

• Ensure all process improvement initiatives align with the organisation’s Quality Management System (QMS) and ISO 9001:2015 standards.
• Participate in internal and external audits and work closely with the compliance and risk management teams to address process gaps.
• Support risk assessments for process inefficiencies, compliance failures, and operational vulnerabilities.

Cross-Functional Collaboration & Stakeholder Engagement

• Work closely with internal business unit teams to implement and sustain improvements.
• Facilitate workshops, training sessions, and change management initiatives to ensure smooth adoption of new processes.
• Engage with suppliers, vendors, and contractors to drive supply chain and vendor quality improvements.

Digital Transformation & Technology Integration

• Support the implementation and optimisation of digital tools, including ERP systems, SharePoint, Basecamp, SCADA, and CMMS (Computerised Maintenance Management Systems).
• Identify opportunities for automation and digitisation of processes to improve efficiency and reduce manual effort.
• Ensure alignment between process improvements and the organisation’s IT and data strategy.

Desired Skills & Qualifications

Education

• Undergraduate degree in Industrial Engineering, Business Administration, Quality Management, Operations Management, or a related field that provides a strong foundation in process analysis, quality principles, and improvement methodologies.

Experience

• 5-7 years of demonstrable work experience in process improvement, quality management, or operational efficiency roles, preferably in the renewable energy, utilities, or infrastructure sectors.
• Proven experience in applying Lean, Six Sigma, Kaizen, or other process improvement methodologies to achieve measurable business results. Lean Six Sigma Green Belt or Black Belt certification is advantageous.
• Strong understanding of ISO 9001:2015 and Quality Management Systems (QMS). Experience with ISO 55000 (Asset Management) is an advantage.
• Exposure to NERSA regulations, Eskom compliance standards, SANS, and environmental regulations is preferred.
• Experience working in solar PV plant construction, operation, and asset management is a plus.

Skills

• Process Analysis and Design.
• Quality Management Systems.
• Improvement Methodologies.
• Data Analysis and Problem-Solving.
• Project Management.
• Communication and Interpersonal Skills.
• Software Proficiency.

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We are seeking a highly motivated and experienced Process Improvement Specialist to join the Operations team. The individual will be instrumental in driving continuous improvement initiatives across all business units in the organization, ensuring adherence to ISO 9001:2015 standards and enhancing overall operational efficiency. The role involves analyzing existing processes, identifying areas for optimization, and implementing solutions that streamline workflows, reduce waste, and improve product and service quality. Requirements Process Analysis and Assessment Conduct analyses of current business processes in IPP operations, asset management, and solar plant construction to identify inefficiencies, bottlenecks, and areas for improvement. Map and document processes using flowcharts, process mapping software, and other relevant tools. Process Optimisation & Continuous Improvement Identify and implement process improvements aligned with ISO 9001:2015, ISO 55000 (Asset Management), and best practices in renewable energy and infrastructure projects. Develop and implement Lean, Six Sigma, and Kaizen-based improvement strategies to enhance operational efficiency and reduce costs. Standardise asset management, procurement, and maintenance processes to optimise performance across the organisation. Ensure that improvements align with NERSA, Eskom Grid Code, SANS, and other industry regulations. Data Collection, Performance Monitoring, and Reporting Collect and analyse operational data to track efficiency, identify trends, and validate improvements. Define and monitor Key Performance Indicators (KPIs) related to solar plant efficiency, downtime reduction, asset performance, and maintenance schedules. Utilise statistical tools and data-driven decision-making techniques to validate and optimise improvements. Compliance and Risk Management Ensure all process improvement initiatives align with the organisation’s Quality Management System (QMS) and ISO 9001:2015 standards. Participate in internal and external audits and work closely with the compliance and risk management teams to address process gaps. Support risk assessments for process inefficiencies, compliance failures, and operational vulnerabilities. Cross-Functional Collaboration & Stakeholder Engagement Work closely with internal business unit teams to implement and sustain improvements. Facilitate workshops, training sessions, and change management initiatives to ensure smooth adoption of new processes. Engage with suppliers, vendors, and contractors to drive supply chain and vendor quality improvements. Digital Transformation & Technology Integration Support the implementation and optimisation of digital tools, including ERP systems, Share Point, Basecamp, SCADA, and CMMS (Computerised Maintenance Management Systems). Identify opportunities for automation and digitisation of processes to improve efficiency and reduce manual effort. Ensure alignment between process improvements and the organisation’s IT and data strategy. Desired Skills & Qualifications Education Undergraduate degree in Industrial Engineering, Business Administration, Quality Management, Operations Management, or a related field that provides a strong foundation in process analysis, quality principles, and improvement methodologies. Experience 5-7 years of demonstrable work experience in process improvement, quality management, or operational efficiency roles, preferably in the renewable energy, utilities, or infrastructure sectors. Proven experience in applying Lean, Six Sigma, Kaizen, or other process improvement methodologies to achieve measurable business results. Lean Six Sigma Green Belt or Black Belt certification is advantageous. Strong understanding of ISO 9001:2015 and Quality Management Systems (QMS). Experience with ISO 55000 (Asset Management) is an advantage. Exposure to NERSA regulations, Eskom compliance standards, SANS, and environmental regulations is preferred. Experience working in solar PV plant construction, operation, and asset management is a plus. Skills Process Analysis and Design. Quality Management Systems. Improvement Methodologies. Data Analysis and Problem-Solving. Project Management. Communication and Interpersonal Skills. Software Proficiency. #J-18808-Ljbffr

The Finance Process Improvement Manager is responsible for analysing and enhancing financial processes to improve efficiency, reduce costs, and maximize productivity. They use data-driven methodologies to identify bottlenecks, eliminate waste, and streamline workflows. The role involves collaborating across departments to implement changes, leveraging technology to automate processes, and ensuring compliance with industry regulations. They also monitors key performance indicators (KPIs) to assess the impact of improvements and drive continuous innovation within financial operations.

Principal Accountabilities:

• Define and deliver a continuous improvement plan of financial and control processes across the company and core processes aligned to the business strategy
• Working with key process owners to Identify process improvement opportunities, such as reducing process waste, utilizing digital solutions and streamlining processes
• Deliver the Harmonization and standardization of processes and support the introduction of innovation/technology where appropriate and commercially viable to deliver impactful results
• Works with FPI team to address critical process failures and/or control gaps at operating unit level (as identified through Internal Control monitoring, Internal Audits and External audits)
• Co-ordinate & lead a multi-disciplined response teams to address critical process failures and/or control gaps at operating unit level (as identified through Internal Control monitoring, Internal Audits and External audits
• Continuously update and enhance process designs, guidelines and training material as part of a continuous improvement cycle
• Embed new processes across the organization ensuring harmonisation
  
  
  

Requirements

• ACCA / BCom Accounting or equivalent
• Passionate about working in finance transformation
• At least 7+ years of post-qualified, industry relevant experience
• Advanced problem solving, and analytical capabilities
• Experience in process implementation and optimisation
• Project and change management skills

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Business Segment: Corporate & Investment Banking

Location: ZA, GP, Johannesburg, Simmonds Street 5

Provision of reporting, insights and analytics for a portfolio across multiple products and/or segments across the product lifecycle (e.g. originations, account management, collections) in order to inform business decision making & strategy formulation. To enable the business to access and interpret reports and dashboards, and to efficiently and effectively utilise the available reporting tools. To drive the automation of relevant production reports to ensure efficiency and accuracy of reports. To drive process improvement across the products and segments.

Qualifications

Type of Qualification: First Degree
Field of Study: Information Technology

Experience Required

This role requires at least 7 years of experience in customer data and information lifecycle with an understanding of BI technologies and practices.

Operations

1-2 years:

• Experience in business analysis, process flow and business process improvement.

5-7 years:

• Experience in Data analytics and BI technologies.

Additional Information

• Adopting Practical Approaches
• Challenging Ideas
• Documenting Facts
• Examining Information
• Exploring Possibilities
• Interacting with People
• Interpreting Data
• Taking Action
• Team Working
• Data Analysis
• Data Integrity
• Business Intelligence using Qlik Sense
• Knowledge of Banking & Financial Service

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Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Support Process Improvement Lead –

Responsibilities:

• Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement.
• Offer actionable insights to the product team to elevate the customer experience.
• Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments.
• Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team.
• Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation.
• Evaluate data and observe trends within core pods to propose enhancements.
• Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives.
• Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders.
• Lead cross-functional projects to enhance customer support workflows and reduce resolution time.
• Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance.

Job Summary:

The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge.

Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

#J-18808-Ljbffr

Business Segment: Corporate & Investment Banking Location: ZA, GP, Johannesburg, Simmonds Street 5 Provision of reporting, insights and analytics for a portfolio across multiple products and/or segments across the product lifecycle (e.g. originations, account management, collections) in order to inform business decision making & strategy formulation. To enable the business to access and interpret reports and dashboards, and to efficiently and effectively utilise the available reporting tools. To drive the automation of relevant production reports to ensure efficiency and accuracy of reports. To drive process improvement across the products and segments. Qualifications Type of Qualification: First DegreeField of Study: Information Technology Experience Required This role requires at least 7 years of experience in customer data and information lifecycle with an understanding of BI technologies and practices. Operations 1-2 years: Experience in business analysis, process flow and business process improvement. 5-7 years: Experience in Data analytics and BI technologies. Additional Information Adopting Practical Approaches Challenging Ideas Documenting Facts Examining Information Exploring Possibilities Interacting with People Interpreting Data Taking Action Team Working Data Analysis Data Integrity Business Intelligence using Qlik Sense Knowledge of Banking & Financial Service #J-18808-Ljbffr

Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily. The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers. Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities. Why should you be part of our success story? A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies. We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide. After our successful Series D in 2021, we raised another $50 M in 2023, doubling our valuation to $12 B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader. Support Process Improvement Lead – Responsibilities: Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement. Offer actionable insights to the product team to elevate the customer experience. Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments. Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team. Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation. Evaluate data and observe trends within core pods to propose enhancements. Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives. Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders. Lead cross-functional projects to enhance customer support workflows and reduce resolution time. Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance. Job Summary: The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge. Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance. Total Rewards Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. Some things you’ll enjoy Provided computer equipment tailored to your role Stock grant opportunities dependent on your role, employment status and location Additional perks and benefits based on your employment status and country The flexibility of remote work, including We Work access where available At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics. #J-18808-Ljbffr

The Finance Process Improvement Manager is responsible for analysing and enhancing financial processes to improve efficiency, reduce costs, and maximize productivity. They use data-driven methodologies to identify bottlenecks, eliminate waste, and streamline workflows. The role involves collaborating across departments to implement changes, leveraging technology to automate processes, and ensuring compliance with industry regulations. They also monitors key performance indicators (KPIs) to assess the impact of improvements and drive continuous innovation within financial operations.Principal Accountabilities: Define and deliver a continuous improvement plan of financial and control processes across the company and core processes aligned to the business strategy Working with key process owners to Identify process improvement opportunities, such as reducing process waste, utilizing digital solutions and streamlining processes Deliver the Harmonization and standardization of processes and support the introduction of innovation/technology where appropriate and commercially viable to deliver impactful results Works with FPI team to address critical process failures and/or control gaps at operating unit level (as identified through Internal Control monitoring, Internal Audits and External audits) Co-ordinate & lead a multi-disciplined response teams to address critical process failures and/or control gaps at operating unit level (as identified through Internal Control monitoring, Internal Audits and External audits Continuously update and enhance process designs, guidelines and training material as part of a continuous improvement cycle Embed new processes across the organization ensuring harmonisation RequirementsACCA / BCom Accounting or equivalent Passionate about working in finance transformation At least 7+ years of post-qualified, industry relevant experience Advanced problem solving, and analytical capabilities Experience in process implementation and optimisation Project and change management skills #J-18808-Ljbffr