217 Quality Assurance Analyst jobs in South Africa
Quality Assurance Analyst
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1 week ago Be among the first 25 applicants
Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call center associates who deal with our existing and potential customer. TheQAwill monitor live chat, WhatsApp, social media, inbound and outbound call and emails responses to assess team members' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. The successful candidate will assist in developing, creating and implementing call center quality processes and procedures; as well as making recommendation for enhancements to training materials as needed to enhance the overall customer’s experience.We’re looking for individuals that are ready for a challenge, willing to jump in and be a team player and able to make a difference.
Key Accountabilities and Duties
- Performs call monitoring and provides trend data, quality reports, and feedback to Leadership and Clients.
- Reviews email responses to Members and provides trend data, quality reports, and feedback.
- Participates in design of call / email monitoring formats and quality standards.
- Uses quality monitoring data management system to compile and track performance at team and individual level.
- Participates in Member listening programs to identify customer needs and expectations.
- Provides actionable data to various internal support groups as needed.
- Coordinates and facilitates call calibration sessions for call center staff.
- Perform other duties as assigned.
Occupational Experience and Educational Requirements
- 2-3 years Call Center Experience in aQArole.
- Outstanding customer service skills and dedication to providing exceptional customer care.
- Must be self-motivator and self-starter.
- Focus on quality and customer service.
- Exceptional listening and analytical skills.
- Must be able to effectively deal with people at all levels inside and outside of the Company.
- Creative ability & writing proficiency.
- Ability to multitask and successfully operate in a fast paced, team environment.
- Must adapt well to change and successfully set and adjust priorities as needed.
·Must be proficient with Microsoft Office
Knowledge, Skills and Attributes
- Excellent listening, verbal, written, and interpersonal communication skills
- Keen attention to detail
- Good judgment and decision-making capabilities
- An effective time manager who can perform in a fast-paced, deadline-oriented environment
- Knowledge of Microsoft Office Suite Products
- Ability to organize, prioritise, adapt to change and work in a fast-paced environment
- Bachelors degree is a plus
Please send a short motivational letter and updated CV to
Only successful applicants will be contacted, if you haven't heard from us within 2 weeks of your application, please consider it unsuccessful. Please follow us for future opportunities.
Seniority level- Seniority level Entry level
- Employment type Contract
- Job function Quality Assurance
- Industries IT Services and IT Consulting
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#J-18808-LjbffrJnr Quality/Assurance ANALYST
Posted 6 days ago
Job Viewed
Job Description
Jnr Quality/Assurance ANALYST
(MUST currently work as an Analyst with Minimum 1-2 Year's experience in the FMCG Industry)
Location: Nasrec, Jhb area (MUST stay within reasonable distance )
Note: Clearly stipulate if you are willing to relocate at own cost on your Resume/CV.
- MUST currently work as an ANALYST
- MUST live within a reasonable distance of Nasrec, Jhb (Gauteng)
- Willing to work shifts
- Diploma/Degree in:
Food Tech, Biotech, Food & Nutrition OR Analytical Chemistry - MINIMUM 1-2 Year's working experience in the FMCG / Manufacturing Industry - ESSENTIAL
- Clean Criminal & Credit record - will be verified
Monthly
#J-18808-LjbffrJunior Quality Assurance Analyst
Posted 7 days ago
Job Viewed
Job Description
Joining Our Team as a Junior Quality Assurance Analyst
At SOLID, we believe in the power of quality assurance to ensure that every product we deliver exceeds our customers' expectations and our team of Quality Assurance Analysts are integral to ensure that these solutions are flawless and reliable.
As a Junior Quality Assurance Analyst, you won't simply be testing software; you'll be an integral part of our mission to deliver excellence. You'll collaborate with our software engineering teams, working hand-in-hand to identify, document, and rectify any issues that may arise during the development process. Your meticulous attention to detail will help us deliver products that meet the highest standards.
You will have the opportunity to engage with customers, understanding their needs and translating them into rigorous test cases. Your efforts will play a crucial role in guaranteeing the reliability of our software solutions as we strive to provide fast, dependable Internet access across Africa, collaborating with ISPs such as MWEB, Vox, Cybersmart, and Frogfoot.
As a member of our team, you'll gain experience in testing a wide range of software technologies, from Mobile Apps to GIS Mapping, Network Integration, Hardware Provisioning, and Mobile Money payment platforms. Your work will directly impact our ability to make a difference in the world of technology and connectivity.
Join us as a Junior Quality Assurance Analyst and be a part of a dynamic team committed to ensuring quality and making a meaningful impact.
Job Description
- Perform comprehensive software and user interface testing on SOLID software
- Translate functional and business requirement specifications into testable quality assurance documents, test plans and test cases
- Test SOLID software for scalability, robustness and maintainability
- Identify interactivity and usability flaws within the SOLID user interfaces
- Identify functional defects and business rule deviations within SOLID
- Work together with our experienced software development team using software development lifecycle (SDLC) tools and methodologies, including bug tracking and quality assurance management software
- Assist with software build, merge and release control processes
- Document and produce software user guides
Desired Skills and Expertise
- As a Quality Assurance Analyst, we expect you to have either a relevant degree or a minimum of three years’ experience
- We find that quite often an open frame of mind or a logical thinker usually does well to fit into the team
You As A Person:
- You should possess a strong work ethic
- You should be a clear thinker, with excellent oral and written communication skills
- You should demonstrate technology savvy and versatility
- As part of a team you need to be a good team player but with independent contributor capabilities is expected
- We expect that you constructively challenge current methodologies
- We find that being outgoing, friendly and professional in our service-based industry helps to create an amicable environment both in the office and in front of customers
Working at SOLID isn’t easy. It isn’t a ‘free ride’. It is detail-oriented. It’s a work-directly-with-the-customer-on-something-that’s-never-been-done-before type job.
Working at SOLID is also about a lot more than just being able to QA. We value things like creativity, good communication, attention to detail, confidence, critical problem-solving. Being a quick learner and a good team player are also important.
It is important to us that we help you to grow as a working professional and Quality Assurance Analyst – to be the best that you can be. So we strive to achieve that on a daily basis.
#J-18808-LjbffrJunior Quality Assurance Analyst
Posted 23 days ago
Job Viewed
Job Description
Joining Our Team as a Junior Quality Assurance Analyst
At SOLID, we believe in the power of quality assurance to ensure that every product we deliver exceeds our customers' expectations. Our team of Quality Assurance Analysts is integral to ensuring that these solutions are flawless and reliable.
As a Junior Quality Assurance Analyst, you won't simply be testing software; you'll be an integral part of our mission to deliver excellence. You'll collaborate with our software engineering teams, working hand-in-hand to identify, document, and rectify any issues that may arise during the development process. Your meticulous attention to detail will help us deliver products that meet the highest standards.
You will have the opportunity to engage with customers, understanding their needs and translating them into rigorous test cases. Your efforts will play a crucial role in guaranteeing the reliability of our software solutions as we strive to provide fast, dependable Internet access across Africa, collaborating with ISPs such as MWEB, Vox, Cybersmart, and Frogfoot.
As a member of our team, you'll gain experience in testing a wide range of software technologies, from Mobile Apps to GIS Mapping, Network Integration, Hardware Provisioning, and Mobile Money payment platforms. Your work will directly impact our ability to make a difference in the world of technology and connectivity.
Join us as a Junior Quality Assurance Analyst and be a part of a dynamic team committed to ensuring quality and making a meaningful impact.
Job Description
- Perform comprehensive software and user interface testing on SOLID software.
- Translate functional and business requirement specifications into testable quality assurance documents, test plans, and test cases.
- Test SOLID software for scalability, robustness, and maintainability.
- Identify interactivity and usability flaws within the SOLID user interfaces.
- Identify functional defects and business rule deviations within SOLID.
- Work together with our experienced software development team using software development lifecycle (SDLC) tools and methodologies, including bug tracking and quality assurance management software.
- Assist with software build, merge, and release control processes.
- Document and produce software user guides.
Desired Skills and Expertise
- As a Quality Assurance Analyst, we expect you to have either a relevant degree or a minimum of three years’ experience.
- We find that quite often an open frame of mind or a logical thinker usually does well to fit into the team.
You As A Person:
- You should possess a strong work ethic.
- You should be a clear thinker, with excellent oral and written communication skills.
- You should demonstrate technology savvy and versatility.
- As part of a team, you need to be a good team player, but independent contributor capabilities are expected.
- We expect that you constructively challenge current methodologies.
- We find that being outgoing, friendly, and professional in our service-based industry helps to create an amicable environment both in the office and in front of customers.
Working at SOLID isn’t easy. It isn’t a ‘free ride’. It is detail-oriented. It’s a work-directly-with-the-customer-on-something-that’s-never-been-done-before type job.
Working at SOLID is also about a lot more than just being able to QA. We value things like creativity, good communication, attention to detail, confidence, and critical problem-solving. Being a quick learner and a good team player are also important.
It is important to us that we help you to grow as a working professional and Quality Assurance Analyst – to be the best that you can be. So we strive to achieve that on a daily basis.
#J-18808-LjbffrJunior Quality Assurance Analyst
Posted 5 days ago
Job Viewed
Job Description
Role description
The Junior Quality Assurance Analysts are at the heart of a promise to deliver fast, reliable Internet access across Africa.
In this role youll work closely with software engineers to test and refine solutions that span Mobile Apps, GIS Mapping, Network Integration, Hardware Provisioning, and Mobile Money platforms.
Characteristics
For the role we are looking forward to intruding an individual with an open frame of mind and a logical thinker to fit in with the team
We are seeking someone with strong character and with strong work ethic
To be successful in this role you should be a clear thinker
Excellent oral and written communication skills
You should be able to demonstrate technology savvy and versatility
A team player
An individual that deliver your independent contributor capabilities
Expected for the role
Constructively challenge current methodologies
An individual that are outgoing, friendly and professional
Creativity
Aligns well with amicable environment both in the office and in front of customers
If you meet all the expectations and you are ready to make an impact, were ready to meet you.
Junior Quality Assurance Analyst
Posted 15 days ago
Job Viewed
Job Description
- Conduct thorough testing of software applications and user interfaces to ensure quality and usability
- Convert business and functional requirements into clear test plans and test cases
- Evaluate software for performance, reliability, and long-term maintainability
- Identify usability issues and interactive design flaws within user interfaces
- Detect and report functional bugs and deviations from business rules
- Collaborate with the development team using SDLC tools, including bug tracking and QA systems
- Support version control processes related to software builds, merges, and releases
- Create and maintain user documentation and guides
Requirements:
- Relevant Degree or a minimum of 3 years experience
Kick-start your QA career with a team that values qualityApply now and be part of something impactful!
Junior quality assurance analyst
Posted today
Job Viewed
Job Description
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Jnr quality/assurance analyst
Posted today
Job Viewed
Job Description
Quality Assurance Analyst JHB - Central
Posted 6 days ago
Job Viewed
Job Description
Jnr Quality Assurance Analyst
(MUST currently work as an Analyst with a minimum of 1-2 years' experience in the FMCG Industry)
Location: Nasrec, Jhb area (MUST stay within reasonable distance)
*** Clearly stipulate if you are willing to relocate at own cost on your Resume/CV
- MUST currently work as an Analyst
- MUST live within a reasonable distance of Nasrec, Jhb (Gauteng)
- Willing to work shifts
- Diploma/Degree in:
- Food Tech
- Biotech
- Food & Nutrition
- Analytical Chemistry
- Minimum 1-2 years working experience in the FMCG/Manufacturing Industry - ESSENTIAL
- Clean Criminal & Credit record - will be verified
Monthly
#J-18808-LjbffrQuality Assurance Analyst (UAT) (Financial Services)
Posted 6 days ago
Job Viewed
Job Description
Leading investment management company, with operations locally and internationally is seeking a dynamic and curious QA Analyst to ensure that new software features and enhancements satisfy the specified business requirements.
They seek a detail orientated candidate with a completed BDeg Honours and 2-3 years relevant QA working experience within Investment Management / Asset Management specifically dealing with the UI, software quality and software testing / planning. The QA will be involved with the Product and Project office throughout the development process.
Key is the candidates ability to not only detect and report bugs but to understand root cause analysis.
The role requires strong IQ and EQ to ensure that high quality is met and a constant level of effective communication with the product office, project management, IT, asset management and client relations is maintained.
Key responsibilities will include :
- Creation of test plans and test cases based on the specifications, that will ensure all business and operational requirements are supported, and to help promote high quality product and code
- Maintenance and continuous improvement of the software testing process
- Initial round of testing & quality assurance of developed software during sprints, based on test cases created as part of the test plans
- Coordination and communication with the Client Relations Team to assist their testing process and rollout plans
- Working with Product Office and Technology teams to ensure that test plans are fit for purpose and efficient targeting areas of highest-risk
- Work closely with the Release Manager to ensure the testing of releases supports the agile process with frequent and timely releases to environments where appropriate
- Assisting and supporting the various teams during UAT phases.
- Monitoring and managing incoming bugs / enhancements then validating and prioritising these, in collaboration with the Product Office team where necessary
- Reporting
- Medium - long term : investigating automated testing solution options, comparing and analysing, then implementing the optimal solution. Followed by automating as many tests as possible within the implemented framework.
- Developing and maintaining productive and collaborative working relationships with peers across the business
- Suggest and introduce best practices and influence the affected teams to change and adopt accordingly
Only shortlisted candidates will be contacted. If you have not heard from us by mid-September 2025, please consider your application unsuccessful.
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