148 Quality Assistant jobs in South Africa

Job Title: Quality Control Assistant Manager
Location: Woodstock
Reports to: Quality Control (QC) Manager

Position Overview

Stingray is seeking a proactive and detail-oriented Quality Control Assistant Manager to support the QC Manager in overseeing all quality assurance activities. This role involves taking ownership of assigned tasks from start to completion, ensuring departmental processes are adhered to, managing administrative functions, and driving continuous improvement initiatives. The position requires strong organisational skills, analytical thinking, and the ability to work collaboratively with internal teams and suppliers.

Key Responsibilities

1. Departmental Administration & Management Support

• Manage the administrative functions of the QC department, ensuring accurate record-keeping, filing, and reporting.
• Take full-circle responsibility for delegated tasks from the QC Manager.
• Ensure all processes and procedures are followed consistently across the department.

1. Reporting & Data Analysis

• Compile and analyse QC data to produce clear, accurate reports for management.
• Monitor and track quality performance metrics.
• Identify trends, recurring issues, and potential areas for improvement.

1. Supplier Engagement & Follow-Up

• Liaise with suppliers to address quality issues, provide feedback, and track resolution progress.
• Follow up on outstanding supplier actions to ensure compliance with quality standards.
• Maintain strong supplier relationships to support quality objectives.

1. Research & Process Improvement

• Conduct research on materials, products, and industry best practices to support quality improvements.
• Make recommendations for more efficient working practices and systems.
• Support the implementation of process enhancements and efficiency initiatives.

1. Operational Flexibility

• Work closely with the QC Manager to ensure department objectives are met.
• Be available to work late on occasion, as operational requirements dictate.

Required Skills & Experience

• Minimum 3 years’ experience in quality control, quality assurance, or a related field, preferably in a manufacturing or production environment.
• Strong administrative and organisational skills with attention to detail.
• Proficient in report writing and data analysis.
• Excellent communication and interpersonal skills for supplier and internal liaison.
• Ability to manage multiple priorities and work under pressure.
• Demonstrated ability to take initiative and follow tasks through to completion.

Key Competencies

• Detail Orientation – Meticulous approach to quality control and documentation.
• Accountability – Takes ownership of tasks and ensures successful delivery.
• Problem-Solving – Able to identify and implement practical solutions.
• Process Improvement Mindset – Proactively seeks ways to increase efficiency and effectiveness.
• Team Collaboration – Works well with cross-functional teams to achieve quality goals.

Working Conditions

• Primarily office and production floor environment.
• Occasional late work hours required.
• Full-time position with potential for growth within the quality management function.

To provide onsite analytical services, perform onsite sampling, analysing, interpreting results calibration and verification of laboratory instruments, making up and standardizing of reagents, audit and plant inspection services for filters, monitoring ISO protocols and quality in laboratory as part of the Process Quality Manager water quality compliance responsibilities.

• Grade 12 (National Senior Certificate)
• Diploma in Analytical Chemistry or S4 in analytical chemistry
• Computer literacy in Word and Excel
•2years experience in laboratory
• A valid driver's license with the ability to pass Rand Water's K53 driver test
• Proof of relevant prior learning through Rand Water's development programmes or their equivalent elsewhere will be an advantage.
• Experience in a quality control environment and accredited laboratory.

•Conduct sampling onsite laboratory
• perform analysis - liquid and solid samples
• Inspection of filters
• Calibration and verification - laboratory equipment
• Compile reports - weekly and monthly
• Risk management : maintain information and knowledge in the section
• Customer services and liaison - maintain the customer and marketing services of the section protection of personnel and assets

• Laboratory analysis knowledge – water analysis
• Laboratory instruments
• Safety

• Interpersonal and communication
• Analgen skills
• problem solving
• Team player
• Attention to details
• Ability to meet deadlines - ability to plan, prioritize and handle conflicts

• Deadline orientated
• Self-motivated
• Attention to detail
• Team player
• Customer and quality orientated

JOB DESCRIPTION:

The Quality Manager Assistant supports the QHSE Manager in overseeing the implementation and maintenance of an Integrated Management System which complies with the requirements of ISO 9001:2025, API Specification Q1, 10th Edition, ISO 14001:2015 and ISO 45001:2018. This role is integral to maintaining compliance, enhancing operational standards, and driving continuous improvement across all Business Units within the Vestrel Group.

RESPONSIBILITIES:

Under the direction of the QHSE Manager, the Quality Manager Assistant will provide support in the following areas
(including but not limited to)
:

• Assisting in the design, implementation, and maintenance of an Integrated QHSE Management System in accordance with relevant international standards.
• Drafting new QHSE procedures and associated record formats.
• Reviewing draft Work Instructions to ensure alignment with QHSE system requirements prior to management approval and implementation.
• Conducting periodic reviews of QHSE documentation to ensure ongoing suitability, effectiveness, and compliance.
• Updating documentation in accordance with new editions, addendums, and errata to applicable standards and specifications.
• Compiling QHSE reports and presentations for the Annual Management System Review Meeting.
• Coordinating internal activities related to second- and third-party audits.
• Developing and reviewing internal quality-related training materials.
• Supporting the design and implementation of QHSE awareness programs.
• Performing other QHSE-related tasks as assigned by management.

SKILLS:

The following are the minimum skills required to perform the function:

• Knowledge of ISO 9001:2015 Quality Management System Standards.
  (Knowledge of API Specification Q1 – 10th Edition, ISO 14001:2015 and ISO 45001:2018 Standards is an advantage.)
• High attention to detail and strong organizational skills.
• Ability to manage confidential information with discretion.
• Strong communication and interpersonal skills, especially in supporting training and awareness efforts.
• Proficiency in Microsoft Word and Excel.
• Excellent verbal and written communication in English, including email and business messaging platforms such as WhatsApp.

CERTIFICATION:

Mandatory:

• Certification in the Implementation and Evaluation of Quality Management Systems in accordance with ISO 9001:2015.

Preference Requirements:

• API Specification Q1 Fundamental Training Certificate.
• Certification in the Implementation and Evaluation of Environmental Management Systems in accordance with ISO 14001:2015.
• Certification in the Implementation and Evaluation of Occupational Health & Safety Management Systems in accordance with ISO 45001:2018.

EXPERIENCE:

• Minimum of three
  (3)
  years' experience in a Quality Assurance role or similar position.

Job Purpose

To lead, manage, and maintain the site's Food Safety Management System (FSMS) and Quality Management System (QMS) in compliance with ISO 22000, ISO/TS , FSSC including additional requirements), and ISO The QA/QC Manager ensures product safety, quality assurance, laboratory accuracy, and regulatory compliance, while driving continuous improvement.

Key Responsibilities

• Maintain and continually improve the FSMS in compliance with standards.
• Lead HACCP/Food Safety Team meetings and updates.
• Ensure PRPs (cleaning, pest control, hygiene, water, utilities, building integrity) are effectively implemented.
• Conduct internal audits, GMP inspections, and prepare for external certification audits.
• Manage product recall/withdrawal procedures and mock recall testing.
• Oversee supplier approval and raw material verification.
• Drive corrective and preventive actions (CAPA).
• Promote a food safety culture by training staff on compliance, standards, and best practices.
• Ensure accuracy and reliability of laboratory results.
• Maintain compliance with ISO 17025 requirements (validation, calibration, traceability, proficiency testing, measurement uncertainty).
• Review and approve test reports and certificates of analysis.
• Train laboratory staff and monitor competency.
• Coordinate training and awareness programs for site employees.
• Act as the site representative during all external audits (FSSC, SANAS, customer, regulatory).

• Biotech/Food Technologies Degree (Essential)
• FSSC 22000 Lead Auditor Certification (Essential)
• ISO 17025 Introduction & Implementation (Essential)

• QA/QC Manager from Grain Milling Industry with 3-5 years in both roles
• QA/QC Managers from FMCG food producing sites

Skills & Competencies

• Strong understanding of ISO 22000, ISO/TS , and ISO/IEC 17025 standards and their application.
• Understanding of grain milling and baking processes (desirable).
• Understanding and implementation of HACCP principles, PRPs, OPRPs, CCPs, and FSMS effectiveness.
• Experience in supplier compliance and quality systems management.
• Knowledge of non-conformance handling, root cause analysis, and corrective/preventive actions.
• Ability to verify compliance through GMP inspections and site audits.
• Ability to plan, lead, and execute internal, external, and supplier audits.
• Method validation, calibration, traceability of measurements, and uncertainty.
• Control of test and calibration methods for flour and wheat quality.
• Ensuring personnel competence, impartiality, and laboratory management system compliance.
• Strong coaching and training capability
• Data analysis of lab, process, and product performance results.

Our client, an exciting UK based SAAS company, enables strong communities by providing platforms where people gather to create new connections and strengthen existing relationships. Their clients are prestigious educational institutions globally, but they are venturing into enterprises. It is simple, they believe strong communities drive success for people and organizations. They create unique spaces where people feel connected on a deeper level.

What we are looking for

We are looking for a Quality Engineer with a passion for technology to join a dynamic existing team in Cape Town, building and delivering community-centric online platforms for educational institutions and enterprises. There are currently 2 developers in this team, along with a QE's who report to the QA Manager and works closely with the Projects Team

Duties & responsibilities:

• The Quality Assurance (QA) of all changes that have been implemented because of development work on either a test or live service. This includes, but is not limited to, new features, bug resolutions, and design changes for our services.
• The troubleshooting of service functionality because of a bug investigation or new feature requests.
• To provide clear and accurate QA notes when testing and be able to provide evidence of expected or encountered behaviour.
• To correctly follow set processes for implementation, testing, and handover
• To populate and update metrics, as used by the manager for monthly KPI's.
• To be relied upon to update client requests, when necessary, via regarding development implementation and technical inquiries

Background & Experience:

The successful candidate will be an efficient and organised team player with a logical and hardworking approach. The ability to communicate with internal stakeholders across different countries is important.

Skill & Background requirements:

• Proven experience in a quality engineering role (min 5 years experience)
• Strong knowledge of software testing methodologies and best practices
• Solid understanding of software development life cycle
• Excellent communication and interpersonal skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Strong attention to detail and problem-solving skill

Salary & benefits:

Competitive Salary, Medical Aid Allowance, Pension fund, opportunity to be part of a dynamic Company and a fantastic client team

Location & hours:

Cape Town (Remote :30 UK (Monday-Friday)

DISCLAIMER

The personal information you provide in connection with the submission of your job application or otherwise as part of a recruitment process is used and stored for use only in the execution of a recruitment process and in connection with a possible recruitment.

Our contact person for questions regarding processing of personal data in connection with HR activities is Chantal Endemann, who can be contacted on email at The disclosure of your personal information to any third parties is in accordance with written agreements with the parties concerned that comply with the applicable rules, including confidentiality requirements and deletion of information after the recruitment process ends as per our data storage policy.

Babylonstoren is seeking a dynamic, detail-oriented, and proactive Quality Assurance & Support Analyst to join our team. In this dual-role position, you will manage customer support requests and assist with testing and quality assurance (QA) processes for our e-commerce platform. You will bridge the gap between customer feedback, support, and product functionality, ensuring timely resolution of issues and high-quality software delivery.

This role is suited to someone who thrives in a dynamic environment, enjoys collaborating with cross-functional teams, and has a keen eye for detail in both problem-solving and testing.

Required Skills & Qualifications

• Strong problem-solving skills with the ability to quickly understand and resolve customer issues.

• Excellent written and verbal communication skills, with a solutions-oriented approach.

• Meticulous attention to detail in testing, troubleshooting, and documentation.

• Comfortable working with software applications, performing basic troubleshooting, and navigating technical environments.

• Ability to manage multiple tasks simultaneously and to prioritise effectively in a fast-paced environment.

• Strong organisational skills and the ability to handle a high volume of requests.

• Ability to collaborate effectively with cross-functional teams.

• Comfortable in a dynamic and evolving work environment, responding to varying client needs and product requirements.

Additional Skills

• Exposure to software testing, UAT, or related QA concepts.

• Familiarity with issue tracking or project management tools, such as Jira or Trello.

• Understanding of e-commerce workflows through experience or academic projects.

• Introductory knowledge of SQL, APIs, or web technologies.

• Interest in agile ways of working and cross-functional collaboration.

• Recent graduate or final-year student in computer science, engineering, information systems, or related fields are welcome.

Key Responsibilities

Customer Support & Support Triaging

• Act as the primary point of contact for customer support enquiries, handling tickets, emails, and calls professionally and promptly.

• Investigate and resolve customer issues related to the backend (order management, shipments, customers) and the frontend (online shop) functionality.

• Reproduce, validate, and triage reported issues from customers and support teams.

• Escalate unresolved or complex queries to the Product Owner or development teams.

• Track support requests in a structured ticketing system and document issues with accurate details and clear solutions.

• Create knowledge base articles and Frequently Asked Questions (FAQs) to reduce reliance on the development team.

• Communicate effectively with stakeholders, keeping them informed about issue status and resolutions.

Quality Assurance & Testing

• Perform manual testing for new features and regression testing for existing functionality.

• Collaborate with the product and business teams to understand requirements, acceptance criteria, and feature specifications.

• Design, coordinate, and execute User Acceptance Testing (UAT), ensuring functionality meets business requirements before release.

• Identify, log, and categorise and prioritise bugs or issues, providing clear reproduction steps for the development team.

• Plan, schedule, and prioritise test activities to align with project milestones and release timelines.

• Provide comprehensive documentation of testing outcomes and UAT sign-offs.

• Advocate for QA best practices and identify opportunities to improve testing processes and tools.

What You'll Get from Us

• A market-related remuneration package.

• Daily catered lunch when working on-site.

• Access to our new recreation centre, gym, and heated swimming pool.

• Invitations to all social and team-building events.

• Significant discounts at Babylonstoren, The Newt in Somerset, and other estates worldwide (e.g. 50% off hotel stays, 30% off spa treatments, wine, products, and more).

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

Job Description

Monitoring & Evaluation: Consistently monitor inbound and outbound customer service interactions across various channels (calls, email, chat). Quality Audits: Conduct regular audits and assessments of agent performance against a predefined checklist of quality parameters. Feedback & Coaching: Provide detailed, constructive feedback and coaching to agents to improve their performance and address any quality issues. Data Analysis: Analyze key performance indicators (KPIs) such as CSAT and FRT to identify trends and pinpoint areas for improvement in service quality. Process Improvement: Develop and implement quality assurance guidelines, procedures, and strategies to enhance overall service quality and operational efficiency. Reporting: Prepare and present clear, data-driven quality reports to management and stakeholders. Collaboration: Work with training teams to enhance training programs and onboard new employees to ensure consistent quality standards. Compliance: Ensure that all processes and interactions comply with company policies and regulations.

Qualifications

Qualifications Required:

• Essential: Grade 12
• Preferred: Tertiary qualification in management or relevant proven contact center experience

Experience, Knowledge, Skills and Attributes Required:

• A proven track record of delivering against client, customer and business outcomes
• 2 years' experience working within BPO - Customer Service
• 3 years of Quality Assurance experience
• Be able to work in MS Office
• Be able to work in a fast-paced environment
• Have strong analytical skills
• Have strong verbal and written communication skills

Additional Information

All your information will be kept confidential according to EEO guidelines.

Quality Assurance & Sales Training Representative (Real Estate/USA Market)

Our client, a dynamic and fast-growing real estate company, is seeking a skilled
Quality Assurance & Sales Training Representative
to support their sales team. This role is key to ensuring consistent, high-quality performance across sales operations.

The successful candidate will monitor sales calls, identify strengths and areas for improvement, and provide effective coaching to team members. In addition, you will take ownership of onboarding and training new hires, helping them develop the skills and confidence needed to succeed.

This position is ideal for someone with a solid background in sales who understands what drives results and can earn the respect and trust of sales professionals.

Job Type
: Remote

Location
: South Africa

Requirements

• Minimum 3 years of proven sales experience with strong results (inside sales or telesales preferred).
• Prior experience in call monitoring, quality assurance, coaching, or training.
• Excellent communication and interpersonal skills with the ability to engage and motivate salespeople.
• Deep knowledge of sales strategies, including objection handling and closing techniques.
• Comfortable creating and delivering structured training programmes.
• Highly organised, proactive, and able to work independently in a remote environment.

Responsibilities

Monitor Calls & Evaluate Performance

• Regularly listen to sales calls to assess quality, compliance, and effectiveness.
• Identify performance gaps and opportunities for improvement.
• Provide clear, actionable feedback to sales representatives.

Coach Sales Team Members

• Conduct one-on-one and group coaching sessions focused on improving sales techniques.
• Support reps in enhancing objection handling, communication, and closing skills.
• Foster a culture of continuous improvement and accountability.

Train New Hires

• Lead onboarding programmes for new sales representatives.
• Teach company processes, scripts, and best practices to set them up for success.
• Deliver ongoing training sessions and refreshers to ensure skills remain sharp.

We're Hiring:

Quality Assurance (QA) Analyst – Call Center (Sales)Company:

Exclusive Essentials Working Hours: Monday to Sunday,

08:00 AM – 05:00 PM (Rotational days off)

Location: Rosebank, Remuneration: R8,500 + Commission Bonus

Position Type: Full-Time

Join our growing team at Exclusive Essentials as a QA Analyst in our high-performance sales call center.

We're looking for a detail-oriented individual with a passion for quality, performance, and coaching.

Key Responsibilities: Monitor and evaluate sales calls for quality and compliance

Conduct one-on-one feedback and coaching sessions with agents

Support team leaders in performance improvement and discipline enforcement.

Generate and present quality reports and performance statistics

Contribute to the development of QA tools and processes

Requirements:2+ years of QA experience in a sales call center environment

Ability to work under pressure and meet deadlines

Strong attention to detail and high accuracy

Excellent coaching and communication skills

Ability to instill discipline and uphold standards

Proficient in Microsoft Excel (data analysis, charts, reports)

Confident in generating and presenting performance stats

What We Offer: Base Salary: R8,500 + Commission + Bonus

Energetic and supportive work culture

Growth and learning opportunities within the business

Send CV to

Job Type: Full-time

Pay: From R8 500,00 per month

Work Location: In person