236 Quality Assessor jobs in South Africa

Tracker requires the services of a Quality Assurance Assessor/Coach in the Sales Contact Centre. This is a permanent position based at their Head Office in Johannesburg. The successful candidate will be responsible for evaluating adherence to company policies/procedures and statutory requirements in line with Trackers customer service; sales and Compliance strategy.

1. Evaluate adherence to company policies/procedures and statutory requirements
2. Evaluate data captured by the customer service acquisitions department
3. Identify business risks
4. Build and enforce a customer centric & sales approach
5. Analyze QA results and identify development areas & trends for training purposes
6. Establish, build and maintain good relations with all business partners
7. Coach & develop a team
8. Communicate actively and effectively
9. Provide weekly/monthly reports and feedback to the supervisor/manager and other internal stakeholders
10. Visibility in their area of support
11. Conduct Calibration sessions
12. Involvement in adhoc projects

1. 3 years experience in Sales Contact Centre
2. 1 year Quality Assurance Coaching experience, preferably in a similar industry.
3. Accredited Assessor; RE5 & FAIS will be advantageous
4. Proficient in Microsoft Office suite
5. Strong understanding of customer service; sales & QA process
6. Sound Administrative, Analytical, Business writing, Communication, Presentation; Planning & Role play skills
7. Deadline driven and adherence to schedule
8. Logical thinking
9. Able to work independently

Medical Aid

Provident Fund

• At least 5 years of experience in quality control in the food industry
• Language English speaking
• Qualification in ISO, HACCP and EU/ USDA requirements OR over 10 years working in a relevant position
• Ability to understand, implement and manage dynamic quality control systems.
• An in depth knowledge of food safety.
• An understanding of animal and plant health and bio-security procedures.
• Ability to effectively communicate policies and procedures both verbally and in writing.
• Ability to work within a diverse and dynamic team environment.
• Ability to solve problems.
• Experience with Excel and Word.
• Ability to produce timely relevant reports

• Ensure quality control procedures are in place and monitor compliance on all incoming and outgoing farm products
• In consultation with managers monitor product quality and safety day to day according to established standards.
• Ensure all produce leaving the farm meets EU and/or USDA standards and regulations.
• Ensure product sampling procedures and schedules are in place and adhered to.
• Receive, interpret and communicate microbiological and chemical analysis results. Implement product quarantine, systems reviews and product recalls if and when necessary.
• Ensure that all products are correctly identified, labelled and packaged according to Eu and/or USDA standards.
• Be responsible for traceability and the management and maintenance of all records relating to this.
• Reporting the performance of Quality functions / data.
• With assistance from the relevant managers, ensure maintenance schedules are well designed, adhered to and documented, ensure specialist equipment is calibrated correctly.
• Assist the relevant managers to ensure a safe working environment and adhere to Company Health & Safety Policy. Assist with the relevant record keeping.

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Direct message the job poster from Network Recruitment

We are seeking a Quality Assurance Officer to join our clients team and ensure that our operations consistently meet the highest standards of compliance, accuracy, and performance.

As a Quality Assurance Officer, you will be responsible for the following:

• Ensure that the organisation complies with all statutory, legal, and regulatory requirements.
• Oversee internal quality management systems, policies, and procedures.
• Conduct audits, inspections, and risk assessments to identify areas of improvement.
• Monitor corrective and preventive actions, ensuring follow-ups and closure.
• Manage quality records, documentation, and reporting in line with standards.
• Assist with staff training and awareness initiatives to embed a culture of quality.
• Liaise with regulatory bodies, certification authorities, and internal stakeholders.
• Support continuous improvement projects within the organisation.

What Do You Need?:

• Relevant qualification in Quality Assurance, Quality Management, or a related field.
• Minimum 3–5 years proven experience in a quality-related role.
• Strong knowledge of ISO standards, regulatory frameworks, and compliance requirements.
• Experience in conducting audits, preparing reports, and implementing corrective actions.
• Strong interpersonal skills, with the ability to engage at all levels of the organisation.
• High attention to detail, analytical mindset, and excellent problem-solving skills.

APPLY NOW!

If you are interested in this opportunity, please apply directly. For more vacancies, please visit

If you have not had any response in two weeks, please consider the vacancy application unsuccessful. Your profile will be kept on our database for any other suitable roles / positions.

For more information contact:

Talent Specialist in Finance and Supply Chain

• Seniority level Mid-Senior level

• Employment type Full-time

• Job function Quality Assurance and Supply Chain
• Industries Manufacturing

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Kempton Park, Gauteng, South Africa 1 week ago

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Johannesburg, Gauteng, South Africa 1 week ago

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Johannesburg, Gauteng, South Africa 6 days ago

Johannesburg, Gauteng, South Africa 1 week ago

Kempton Park, Gauteng, South Africa 1 week ago

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Key Responsibilities

• Evaluate recorded calls and written correspondence to assess adherence to scripts, procedures, and compliance standards
• Monitor claims and underwriting processes for quality and regulatory compliance
• Identify and report gaps in service delivery, fraud risks, policy adherence, and regulatory non-compliance
• Conduct regular internal audits and quality checks in line with FAIS, TCF, and POPIA legislation
• Provide feedback and coaching to staff based on quality monitoring results
• Compile and present monthly QA reports to management, highlighting trends, risks, and areas for improvement
• Collaborate with Training, Legal, and Compliance teams to update SOPs and ensure alignment with industry best practices
• Participate in root cause analysis for recurring quality or compliance issues
• Assist in developing and maintaining a Quality Management System (QMS) aligned with ISO or local standards

Qualifications

• Matric
• National Diploma or Degree in Business Administration, Insurance, Quality Management, or a related field
• FAIS Regulatory Exam (RE5)
• Quality assurance or auditing certifications (beneficial)

Experience and Skills Required

• Minimum of 1 year of experience in a quality assurance or compliance monitoring role within an insurance environment
• Strong understanding of South African insurance regulations and policyholder protection rules
• Experience in claims processing or customer service within the motor and/or home insurance sectors (preferred)
• Excellent analytical and observational skills
• Strong written and verbal communication and feedback skills
• Proficient in MS Office, CRM systems, and QA tools
• High attention to detail with a strong sense of ethics and confidentiality
• Ability to work independently and collaboratively as part of a team

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A position is available in Santam Motor Support: Quality Assurance (JHB, Hill On Empire) for a position as a Quality Assurance Consultant

• Plan and assist in conducting of regular quality and risk review procedures
• Accurate measurement of call and data quality
• Provide feedback to individuals and leaders
• Keep up to date on internal and external developments and practices to ensure their input and advice is appropriate and forward looking
• Help to ensure that the Motor Claims area operates in accordance with relevant regulatory and legal requirements and works to ensure that awareness of such requirements is raised and promoted throughout this area.
• Collaborate on initiatives / projects
• Evaluating and measuring customer satisfaction and other performance outcomes.
• Design and develop QA templates
• Completes evaluation & Moderation on business processes & SOP’s

• Matric
• Insurance related qualifications an advantage:
• Relevant NQF Level 4 - FAIS 30 credits an advantage
• Relevant NQF Level 5 - ETDP 50 Credits an advantage
• Minimum 5 years Short Term Insurance Claims experience
• Good understanding of contact centre processes and SLA’s
• Good understanding of the motor claims process.
• Coaching skills and experience
• Excellent computer literacy, particularly Intermediate Excel
• Report writing experience an advantage

• Detail orientation
• Organisational awareness
• Process improvement skills
• Interpersonal sensitivity
• Proficient in English and Afrikaans

• Working with people
• Deciding and Initiating Action
• Client Service Orientation
• Team Work and Support
• Building Relationships
• Communication
• Problem Solving
• Delivering Quality
• Enabling innovation

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!

Description

A leading organization in the aviation sector is seeking a highly skilled and detail-oriented Quality Assurance Manager to join their team based at Lanseria Airport. This role is ideal for a motivated professional with strong regulatory knowledge and a proven ability to ensure compliance with aviation operations standards. The successful candidate will be responsible for maintaining manuals ensuring regulatory adherence conducting audits and fostering a culture of quality and compliance throughout the organization.

Responsibilities

• Establish implement and maintain all company manuals in accordance with regulatory requirements and business needs.
• Conduct ongoing reviews to ensure manuals remain compliant and effective.
• Develop a 12-month internal audit schedule and conduct scheduled audits presenting compliance documentation and evidence.
• Represent the company during external audits and ensure timely implementation of corrective actions.
• Develop maintain and manage in-house documentation (control documents ERP SOPs etc.).
• Establish and oversee procedures for addressing internal non-conformities monitoring reports and implementing corrective / preventative actions.
• Ensure proper recording and storage of all audit findings and corrective actions in a systematic and accessible manner.

Requirements

Benefits

Contact RPO Recruitment for your next career opportunity.

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable we will put your CV on file and contact you regarding any future vacancies that arise.

Duties & Responsibilities

See Description

Desired Experience & Qualification

See Description

Required Experience :

Manager

Key Skills

Quality Assurance,FDA Regulations,Food Industry,Food Safety Experience,ISO 9001,Quality Systems,Food Processing,Quality Control,Quality Management,QA / QC,Selenium,HACCP

Employment Type : Full-Time

Experience : years

Vacancy : 1

As a Quality Assurance Specialist, you will monitor the effectiveness and quality of outgoing calls and emails to ensure compliance with the company's quality systems and offer daily feedback via verbal & written communication.

• Assist operations in tracking, documenting, and reporting on quality levels
• Analyse and investigate calls to ensure resolution in accordance with company guidelines and external regulatory requirements
• Develop or update company procedures to ensure capture, investigation, and proper documentation of complaints
• Monitor risk-management procedures, and maintain problem logs for identifying and reporting issues to management and product development
• Provide training and support to the quality assurance team, including systems, policies, procedures, and core processes
• Interpret, build upon, and comply with company quality assurance standards
• Carefully maintain complaint and nonconformance processing through records and tracking systems, including root cause and corrective actions
• Document quality assurance activities with internal reporting and audits
• Participate in the design of the call monitoring framework, quality standards, and the associated checklists
• Conduct audits to ensure compliance with performance standards and outcomes (e.g., quality, process adherence, and accuracy)
• Create reports on performance results (individual and team level) to provide to management for development and action plans for agents
• Prepare and analyze quality reports for management review
• Provide feedback and input into process, training, and system enhancements based on trends
• If required, assist with coaching agents based on findings
• If required, may answer phone calls, respond to written inquiries, and handle escalated issues in support of agent work

• Build a culture of respect and understanding across the organization
• Recognize outcomes resulting from effective collaboration between teams
• Build cooperation and overcome barriers to information sharing, communication, and collaboration
• Facilitate opportunities to engage with internal and external stakeholders to develop joint solutions

• Follow through to ensure personal quality and productivity standards are maintained
• Demonstrate consistent application of internal procedures
• Plan and prioritize, managing competing demands effectively
• Anticipate and manage change proactively
• Balance achievement of personal objectives with organizational needs flexibly

You made it. Here we ensure we receive all your documents to get you onto our payroll system.

1. Advertise
   Our vacancies are advertised between 3-5 days depending on the market availability of the skills required.
2. Screening
   Could take a couple of days depending on the volume and the screening process, which varies according to the complexity of the role.
3. Long Listing
   Long listed candidates are sent to the hiring manager to review and consider for the next stage of the selection process.
4. Telephonic Screening
   Candidates may be contacted for a short screening interview to get to know them better and to ask any clarity-seeking questions.
5. Your Interview
   We use a competency interview model. Interview dates will be confirmed via e-mail. During the interview, you will be introduced to the panel and the process will be explained. Remain calm and sell yourself. This is our opportunity to match your skills to the job. You only get one shot!
6. Assessment
   Should we like what you bring to the table, depending on the job you are being considered for, you may be invited to complete a psychometric assessment. Further employment checks are conducted to ensure the validity of your credentials.
7. Second Interview
   Prior to an offer being made, there may be a second interview to meet with the Head of Department. Should there be a need for any further interviews, be sure to bring the same charm that got you through your first interview.
8. Onboarding
   You made it. Here we ensure we receive all your documents to get you onto our payroll system.

There is not just one way to be successful at Santam, nor is there one way to interview with us. Interviewing is a two-way process - it helps us learn about you, and it helps you learn about us, our people, and what you could do here.

Santam has been officially recognised by the Top Employers Institute as a Top Employer 2024 for excellence in people practices. This is the eighth consecutive year that we have achieved this accolade.