143 Quality Analyst jobs in South Africa

This role involves diverse duties and responsibilities to ensure that all aspects of production meet or exceed established quality standards. The primary goal of a QA is to identify areas that need to be improved and work towards enhancing the overall quality, ensuring customer satisfaction and compliance with regulatory standards.

Analyzes Statistical Data

• Analyzes statistical data related to production processes and product quality. This involves interpreting data from various sources to identify trends, variances, and areas of improvement.

Perform Quality Assurance Audits

• Conducting regular quality assurance audits is a key responsibility. This involves evaluating various stages of production, processes, and final outputs to ensure they meet predefined quality standards

Quality Standards Development

• Developing, reviewing, and updating quality standards is critical. A QA works to establish clear benchmarks for quality that are aligned with customer expectations and industry norms.

Brainstorming Testing Processes

• Creativity in developing and refining testing processes is vital. This includes designing tests that assess product or service quality, efficiency, and performance.

Data Monitoring and Reporting

• Data regarding product quality and process efficiency must be continuously monitored. Reporting these findings to relevant stakeholders helps make informed decisions about improvements and corrections. 

Ensures User Expectations are Met

• Ensuring that the end product or service meets or exceeds user expectations. This involves understanding customer needs and ensuring the quality benchmarks align with those needs.

Improving Products

• QA analysts work towards continuous improvement of products. Identifying shortcomings and potential enhancements contributes to product development and refinement.

Make Recommendations for Repairing Defects

• QA also recommends solutions to rectify them, ensuring they are addressed promptly and efficiently.
Create and Maintain Test Documentation 

• Proper documentation of test plans, procedures, results, and improvement recommendations is crucial for tracking progress and ensuring accountability.
Regulatory Compliance

• Ensuring that products and processes comply with local, national, and international regulatory requirements is a key responsibility. This involves staying updated on relevant regulations and implementing necessary changes.

• Bachelor’s degree in quality management, Business Administration, Engineering, etc. or equivalent professional experience.


• 3-5 years of experience in a quality assurance role, preferably within the Insurance industry or financial sector.


• Good knowledge of the Consumer act and Popi act


• Familiarity with quality standards and regulations relevant to the Insurance industry or financial sector.


• Experience with quality assurance software and tools is a plus

Strong Analytical Skills

• must possess excellent analytical skills to identify potential risks and vulnerabilities in software applications. 

• They should be able to break down complex systems into smaller components, analyze the dependencies between them, and anticipate potential issues that may arise.

Attention to Detail

• A keen eye for detail is crucial for QA analysts. 

• They must meticulously review software requirements, test plans, and test cases to ensure that all aspects of the application are thoroughly evaluated. 

• Identifying even the smallest deviations from expected behavior can prevent major issues. Excellent Communication Skills:

• Effective communication is key for QA analysts to collaborate with developers, product managers, and other stakeholders. 

• They need to clearly articulate their findings, report bugs, and provide feedback in a concise and actionable manner. 

• Additionally, good communication skills foster a collaborative environment and facilitate the resolution of issues efficiently.

Problem-Solving Abilities

• QA analysts encounter various challenges during the software testing process. 

• They must possess strong problem-solving abilities to identify the root causes of issues, propose potential solutions, and work with the development team to  implement necessary fixes. 

• A proactive and analytical mindset is crucial for effectively addressing complex problems.

Knowledge of Testing Technique

• QA analysts should be well-versed in various testing techniques to ensure comprehensive coverage. 

• This includes functional testing, usability testing, performance testing, security testing, and more. 

• Familiarity with test automation frameworks and tools can also enhance their efficiency in executing repetitive test cases.

Strong Documentation Skills

• QA analysts must document their testing processes, findings, and recommendations accurately and comprehensively. 

• Well-written test plans, test cases, and defect reports ensure effective communication and enable easy replication of identified issues. 

• Proper documentation also facilitates knowledge transfer and helps maintain a reliable testing environment.

DLK Group | Contract

Data Quality Analyst (Senior-Level)

Cape Town, South Africa | Posted on 26/10/2025

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Job Information

• Date Opened 26/10/2025
• Job Type Contract
• Industry IT Services
• Work Experience 5-7 years
• Salary Market Related
• City Cape Town
• Province Western Cape
• Country South Africa
• Postal Code 7400

Job Description
The role of the Senior Data Quality Analyst encompasses many activities, including (but not limited to):

• Leading data quality initiatives and implementing frameworks to ensure data accuracy and reliability.
• Developing and maintaining data quality metrics and dashboards.
• Collaborating with data owners to define and enforce data governance policies.
• Conducting root cause analysis for data quality issues and recommending solutions.
• Mentoring and providing technical guidance and support in data quality tools and methodologies.

Requirements
Minimum Qualification:

• A Degree in Information Communication Technology (ICT) field incorporating (but not limited to) Computer Science or Software Engineering or Information Systems.

Minimum Experience

• Minimum of 5 years' experience in data quality roles; experience with data quality tools and business analysis documentation.

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The role of the Senior Data Quality Analyst encompasses many activities, including (but not limited to):

• Leading data quality initiatives and implementing frameworks to ensure data accuracy and reliability.
• Developing and maintaining data quality metrics and dashboards.
• Collaborating with data owners to define and enforce data governance policies.
• Conducting root cause analysis for data quality issues and recommending solutions.
• Mentoring and providing technical guidance and support in data quality tools and methodologies.

Minimum Qualification:

• A Degree in Information Communication Technology (ICT) field incorporating (but not limited to) Computer Science or Software Engineering or Information Systems.

Minimum Experience:

• Minimum of 5 years' experience in data quality roles; experience with data quality tools and business analysis documentation.

Data profiling & quality assessments to identify inconsistencies and gaps

Collaborate with teams to resolve data quality issues and implement corrective measures

Create data quality reports and present at senior level stakeholders

For Senior level:

• Lead Data Quality initiatives and implement frameworks to ensure accuracy and reliability
• Develop and maintain data quality metrics and dashboards
• Collaborate with data owners to defineand enforce data governance policies
• Mentoring and provide technical guidance and support

Degree inn Information Communication Technology/Software Engineering/Computer Science/ Information systems

3-5 years experience in Data / Analytics/BI

2 years experience as a Data quality specialist/ or analyst working with Data Quality tools

Experience in Business analyses and documenting requirements

Between 3 - 5 Years

ROLE PURPOSE

The purpose of this role is to support the development and execution of a real-time audit programme within the MSOC support organisation. The role is responsible for auditing the quality of customer-facing support interactions to ensure accurate, efficient, and compliant service delivery. The role will identify key areas for continuous improvement, assist in the implementation of corrective actions, and monitor compliance with service level management systems. By driving adherence to IT governance standards and real-time performance monitoring, this role ensures the consistent delivery of high-quality support services and fosters a culture of ongoing improvement.

ROLE REQUIREMENT

Quality Monitoring

• Assess customer interactions across multiple channels against established quality standards.
• Conduct real-time spot checks on both new and established procedures.
• Complete random and scheduled ticket quality samples to ensure consistency.
• Carry out outbound calls to customers to validate the quality of service rendered.

Analysis and Reporting

• Track and report on key metrics such as CSAT, first-contact resolution, compliance, and throughput.
• Provide regular audit information on IT compliance with Service Management tasks, including incident, problem, and performance management.
• Conduct internal real-time audit reviews and present actionable insights.

Training and Coaching

• Provide constructive feedback to IT service agents and guide improvements in technical accuracy, communication, and service quality.
• Recommend updates to training materials and knowledge bases based on audit findings.

Process Improvement and Compliance:

• Ensure conformance to processes and ways of working (WoWs), raising risks or deviations where necessary.
• Propose process improvements based on data from service performance data.
• Interface with stakeholders to ensure identified gaps are remediated within agreed timelines.

Stakeholder Collaboration

• Partner with stakeholders to advocate for quality throughout the service lifecycle.
• Work closely with stakeholders to address real-time issues, including risk tickets, throughput challenges, and quality concerns.

Continuous Improvement:

• Participate in the establishment of a Quality Audit Programme to effectively monitor IT service quality.
• Drive initiatives that improve compliance, service efficiency, and customer satisfaction.
• Champion a culture of ongoing improvement across the IT support organisation.

PROFESSIONAL COMPETENCIES

(Technical/Functional)

• Customer Service & IT Support Knowledge – Proven experience in a customer service or IT support call centre environment, with an understanding of customer expectations and service delivery standards.
• Quality Assurance Expertise – Hands-on experience in a quality assurance role, with strong capability in auditing customer interactions, performing real-time checks, and driving compliance.
• Real-Time Monitoring & Reporting – Proficient in quality monitoring systems and reporting tools to track, analyse, and present service performance and compliance metrics.
• ITIL & Service Metrics Knowledge – Familiarity with ITIL processes (incident, problem, and performance management) and service metrics such as first-call resolution (FCR), average handle time (AHT), CSAT, and throughput.
• Data Analysis & Insight Generation – Strong analytical and problem-solving skills, with the ability to derive actionable insights from ticketing systems and audit data.
• Coaching & Feedback Delivery – Skilled in providing clear, constructive feedback to agents to enhance communication, technical accuracy, and service quality.
• Process & Compliance Management – Strong understanding of IT governance, risk management, and adherence to data protection, regulatory, and company standards.
• Stakeholder Engagement – Ability to collaborate effectively with stakeholders
• Documentation & Procedure Development – Experience creating, refining, and auditing SOPs, training materials, and knowledge bases.

QUALIFICATIONS & EXPERIENCE

• Diploma or degree in IT, Business Administration, Quality Management, or a related field.
• ITIL Foundation certification. – must
• ITIL Practise certification – advantageous

Essential:

• Proven experience in a customer service or IT support call centre environment.

• Hands-on experience in a quality assurance or audit role, ideally within IT support services.

• Strong analytical and problem-solving skills with a high level of attention to detail.

• Excellent verbal, written, and interpersonal communication skills.
• Proficiency with quality monitoring systems, ticketing systems (e.g. SNOW, and reporting/BI tools.
• Solid understanding of IT service metrics such as First-Call Resolution (FCR), Average Handle Time (AHT), and Customer Satisfaction (CSAT).
• Working knowledge of ITIL principles, specifically Incident, Problem, and Performance Management.
• Demonstrated ability to provide coaching and feedback to improve performance and compliance.
• Ability to work effectively in a flexible environment.

Desirable:

• Familiarity with continuous improvement methodologies
• Experience conducting real-time audits, spot checks, or compliance reviews.
• Exposure to regulatory compliance frameworks and data protection standards.
• Experience collaborating with cross-functional stakeholders.

It's fun to work in a company where people truly BELIEVE in what they're doing

Operations Quality Analyst for vegetable unit- Maternity Cover

Manage non-conformance process. (Register, product status decision making). Verifying physical stock on hold on floor and updating on hold tracker. Raise non conformances, Drive investigations of non-conformance and update the tracker.

Facilitate problem solving and root cause analysis. Attend daily MDT sessions for RCAs on top 3 plant issues.

Conduct process audits and verify packaging compliance. Validate weights, TDS, Vacuum, product and processing Temperatures. Populate review.

Ensure execution of HACCP (Housekeeping checks (Daily), Fo Controls (Weekly), Glass Breakage (Weekly), Waste Management, Pest Control, chemical controls. cleaning and sanitation).

Develop and conduct training (PRP, CCP, OPRR, SOP, Work Instructions).

Lead investigation and develop lessons learnt (Complaints & Warehouse Internal & External Warehouse rejects). Attend to warehouse issues, conduct investigation and formulate a detailed reports for incidents.

Daily review of manufacturing/ process and finished product vrs specifications (Trends).

Interpret results (accept or reject)- Lab results, incubation results and do product release for labelling or external warehouses.

Drive quality gate keeping in innovation.

Participate in factory trials

In accordance with the employment equity plan of Tiger Brands and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.

WELCOME TO OLX
Software innovation is the driving force behind the success of
Property24
. We strive for outstanding user experiences on our websites, desktop, and mobile applications. We've created the leading property marketplaces in SA and Kenya, and are by no means finished. Join the tech-savvy team where quality, scale and performance are the foundations of our success.

We're always growing our products, so if you're one of SA's talented software developers, then you'd be a great addition to our team.

At OLX, we work together to build a more sustainable world through trade
.

We make it safe, smart, and convenient to buy and sell cars, find housing, get jobs, buy and sell household goods, and more. Our colleagues around the world help to serve millions of people around the world every month, through its well-loved consumer brands including OLX, Otodom , Property24, AutoTrader.

Join OLX and see how far you can go
.

The Software Quality Analyst role entails the creation, review and execution of software testing specifications and involves both working as part of the development team as well as mentoring other team members. The role includes responsibility for creating and maintaining testing environments, as well as creation and use of automated testing.

What You Will Be Doing

• Release management
• Software build processes
• Analysis, design and documentation of software
• User requirement gathering and documentation
• User acceptance testing
• Agile development methodology/Scrum management techniques
• Database querying and maintenance
• Maintenance of test and development environments
• Web technologies

Requirements

• Three plus years' experience in testing complex software systems
• SQL skills
• OS, VM and software skills
• Experience creating and maintaining testing environments
• Excellent written and spoken communication skills
• Analytical and logical problem-solving skills
• Understanding of testing concepts and the role of a QA in Scrum
• Related qualification

Does This Sound Like You

• Good attention to detail
• Open to and willing to give critique
• Genuinely interested in comin up with the nest solutions
• Constantly learning about things and sharing with others

If we're blown away by your CV, we'll call you in for an interview.

We'll give you a warm welcome, a quick test to challenge your mind and a chat to weigh up your skills and personality - simple, right? If you get the job, be prepared for a pretty great adventure

We look forward to meeting you.

To support our commitment to diversity, inclusion, and compliance with South Africa's Employment Equity Act, we collect gender and race information to help us monitor and promote equal opportunities. Please note that this information is confidential and does not influence hiring decisions, which are based solely on qualifications and experience.
Diversity, Equity and Inclusion at OLX
OLX values diversity and welcomes applicants of all races, ethnicities, disabilities, ages, genders, sexual orientations, religions, backgrounds, and experiences to apply. If this role excites you, we encourage you to apply, even if you don't meet all the requirements - you may be just the right fit for this or other opportunities with us

OLX will process your personal data to assess your fit for the applied position. You may optionally consent to store your data for up to 12 months after the application process for consideration in future OLX roles. For more details on how your application data will be processed please check our
Privacy Statement
.

About the Company

Nestify is an international property management company with operations in the United Kingdom, France, Ireland, and the United Arab Emirates. We provide end-to-end property and guest management solutions, enabling landlords to maximise their rental income while ensuring guests enjoy seamless stays. Driven by technology and supported by a passionate global team, Nestify delivers innovative services, exceptional customer care, and sustainable growth for property owners worldwide.

About the Position

The Sales Quality Analyst will support the Business team by overseeing quality processes for all incoming prospective sales leads from SDRs and by handling the retention of the existing client base in the UK and Dubai. The role ensures sales and onboarding activities meet Nestify's service standards, with a strong focus on outbound call quality and the accuracy and integrity of data in our CRM system (Pipedrive). Reporting to the Head of Sales, this role enhances customer satisfaction and drives operational excellence.

Main Duties and Responsibilities

• CRM Oversight:
  Ensure all SDR leads are accurately recorded in CRM with the correct status and detailed notes for effective follow-up.
• Lead Qualification:
  Validate SDR leads against a clear checklist and confirm readiness for handover.
• Call Quality Review:
  Listen to a sample of outbound calls, check adherence to process and professionalism, and capture coaching notes with team leads.
• Customer Experience:
  Proactively follow up with landlords to assess satisfaction with the sales and onboarding process, providing concise feedback and recommendations to the Head of Sales.
• Customer Support:
  Manage landlord queries and complaints promptly, ensuring accurate record-keeping and timely responses.

Qualifications and Work Experience

• Bachelor's degree in a business-related field (preferred).
• Excellent command of English (C1 or C2 level).
• 2–3 years in a sales or call-centre environment with proven outbound calling exposure.
• Experience with quality
  in a sales or service context, such as call monitoring, checklist-based reviews, or process compliance.
• Proficiency with CRM systems;
  Pipedrive
  experience is an advantage.
• Must have own laptop and strong internet connectivity.

Working Days and Hours

• Monday to Friday
• 09:00 to 18:00 (CEST)
• Hybrid arrangement: 2 days in office, 3 days remote (Cape Town)

Remuneration

• Full-time permanent freelance contract
• Competitive salary package
• Hybrid work model within a motivated global team
• Generous annual leave
• Company culture that values loyalty, performance, and work-life balance
• Career growth opportunities and skills development

Remote

We are seeking an experienced Senior Software Quality Analyst with a strong focus on web application testing to ensure our digital platforms deliver exceptional performance, reliability, and user experience. The ideal candidate will have a deep understanding of web technologies, test automation, and modern QA practices, as well as the ability to lead quality initiatives across multiple teams. You will be responsible for planning, executing, and maintaining comprehensive test strategies for our web applications, collaborating closely with product owners, developers, and UX designers to uphold quality throughout the software development lifecycle.

What you will be doing

• reating and maintaining both manual and automated test cases
• Story testing as per the Scrum methodology
• Verification of documentation during story testing
• Contribute to release readiness by conducting regression, smoke, integration, and system testing
• Making sure the CI builds are installed and reporting when issues occur
• Release management
• Following agile development methodologies and scrum management techniques
• Database querying
• Maintenance of test and development environments

Requirements

• 4+ years of experience in testing complex software systems, with at least 2 years focused on web application testing
• Strong SQL experience
• Web application testing experience
• Operating system and virtual machine skills
• Experience in maintaining testing environments
• Excellent written and spoken communication skills
• Analytical and logical problem-solving skills
• Understanding of testing concepts and the role of a QA in Scrum
• Related qualification

Nice to haves

• Strong knowledge of web technologies (HTML, CSS, JavaScript, REST APIs)( at least 2 years experience)
• Familiarity with CI/CD pipelines and integrating automated tests into build processes (e.g., Jenkins, GitHub Actions, Azure DevOps)
• Experience with browser debugging tools and network analysis (e.g., Chrome DevTools, Charles Proxy).
• Hands-on experience with test automation frameworks (e.g., Selenium WebDriver, Playwright, Cypress).

Does this sound like you

• Good attention to detail
• Open to and willing to give critique
• Genuinely interested in coming up with the best solutions
• Shows an eagerness to learn emerging testing tools and practices, while actively sharing insights with the team.