40 Quality Administrator jobs in South Africa

Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Group provides practical financial solutions for people, communities and businesses. Visit us at

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

The purpose of the role is to provide effective and efficient service to clients by checking and approving medical aid annuities, pension fund and death claim processes in order to support operation of the Fund.

Requirements

Experience and Qualifications:

• Grade 12 (NQF Level 4).

• 3 to 5 years' experience in a financial services environment is essential.

• Knowledge of medical aid annuities and pension funds will be an advantage.

• Quality checking experience or exposure to quality checking will be advantageous.

• Intermediate experience with MS Office suite, i.e. Word and Excel.

• Employee benefits experience is preferred.

• Payroll experience will be an advantage.

Duties & Responsibilities

The incumbent will be co-responsible for the following:

• Check and authorise all items processed by Service Consultants to ensure accuracy.

• Check daily unverified reports in order to find errors and ensure that payments are made.

• Ensure monthly payment runs are submitted for authorisation in order to ensure timeous payment to clients.

• Ensure processes are accurately applied in respect of departmental requirements for Home Affairs, Medical Aid, Foreign Payments and Deaths claims.

• Accurately apply annual increases to ensure members receive correct salaries.

• Investigate client queries within service agreements and provide clients with timeous and accurate feedback.

• Escalate client queries to the relevant department or stakeholder as and when required.

• Build and maintain relationships with clients and stakeholders to create a consistent client experience.

• Co-ordinate service delivery internally and externally in conjunction with the Administration Manager.

• Support the Administration Manager and client centric model that enables efficient and effective client
  
  service.

• Administration of Annuity business which includes monthly pension payments and death claims.

• Ensure that monthly payslips and annual tax certificates are sent to members.

• Monthly & quarterly reporting for customised schemes.

• Check monthly Home Affairs, Status 2 & 3 and foreign payments file.

Competencies

• Time management.

• Communication skills.

• Client orientation.

• Attention to detail.

• Accountability.

• Impact and influence.

Introduction

Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Group provides practical financial solutions for people, communities and businesses. Visit us at

Disclaimer

As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose

The purpose of the role is to bring about high-quality service by overseeing the quality of operational team's output and client interactions within an agreed SLA and to ensure exceptional service processing and effective execution of operational functions.

Requirements

Experience and Qualifications

• Matric or equivalent

• Minimum of 2 years of experience in employee benefits

• Experience in Section 37C

• Quality Checking experience in Section 37C will be an advantage

Duties & Responsibilities

The incumbent will be co-responsible for the following:

INTERNAL PROCESS

• Check and verify all financial and non-financial operational transactions including client interactions accurately and within the agreed turnaround times and service level agreements ensuring no daily backlog in quality queues.

• Identify and clearly note gaps in transactional processing performance or service delivery and give concise recommendation/feedback for corrections and improvements in service delivery on relevant platforms for immediate action by operations service consultants and to allow accurate reporting on upskilling and development to the operational management team.

• Contribute to the identification of business services process issues and development of solutions, escalating to the Quality Control Portfolio Manager to determine the best operational course of action.

• In collaboration with the Portfolio Manager implement and take joint accountability for the service response to the Momentum Corporation Operational business strategy.

• Contribute and ensure compliance to relevant legislation and risk mitigation strategies.

• Deliver on service level agreements to ensure that the overall client expectations are managed.

• Make recommendations to improve client service and fair treatment of clients within area of responsibility.

• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

• Adopt a performance culture that exceeds service delivery expectations maintaining high quality output within service level agreement.

• Adopt a culture of accountability for personal, regional and cross regional queue management to ensure full turn-around time of quality control items is maintained.

• Understand impact of quality effort to overall client experience.

• Take full accountability for personal management of own service standard delivery.

• Build strong relationships through providing consistent and accurate concise recommendation/feedback, expressing positive expectations to improve overall high-quality client service experience.

• Exceed client expectation by adopting a cross regional team culture.

• Positively influence and participate in change initiatives.

• Continuously develop own expertise in terms of operational process changes, industry and legislation knowledge.

• Contribute to continuous innovation through the development, sharing and implementation of new ideas. Take ownership for driving career development.

• Manage financial and other company resources under your control with due respect.

• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

• Check and verify all operational processes and client interactions timeously and accurately to avoid re-works and late processing penalties.

• Adopt a culture of excellence ensuring zero defects / errors in overall client experience from

• Momentum Corporate operational teams.

• Attend to Trustee meetings and assist with all required.

Competencies

• Customer orientation.

• Accountability.

• Adaptability.

• Attention to detail.

• Communication skills.

• Planning and organising.

• Teamwork.

Brief Role Description:

To provide administrative quality management to technical staff in accordance with contractual deliverables.

Key Performance Areas

• Checking and verifying correctness of requests if they meet the standards as per contractual deliverables/standards.
• Accurate uploading of Proof of delivery on SAP.
• Conduct effective tracking of all PODs with the Regions.
• Accurately follow up with regions for all outstanding and or corrective proof of delivery.
• Ensuring on time, complete and correct PODs and system statuses enabling the correct billing submitted to Client.
• Daily & weekly compiling of reports on PODs standards for all regions.
• Reduction of payment rejections from Client due to inadequate PODs.
• Performing Quality Assurance on Absa tickets.
• Verification of PODs.
• Manage Quality Rejections sent to regions.
• Adhering to client quality guidelines.
• Manage the Actuals vs Quote Correction Report for each region.
• Liaising with regional Commercial Specialist regarding relogs to be done.
• Manage communication channels with Portfolio Managers, Call Centre and CCC's.
• Loading of missing information on POD's in iCres & SAP.

Minimum Requirements

• Certificate in Administration, Customer Service or technical qualification an advantage
• Matric (Senior Certificate)
• Valid code 8 SA driver's license
• 1-3 years relevant experience conducting administrative duties /Technical Background
• Customer Service training and administration
• MS Word, MS Excel & MS Outlook (Intermediate skill level), SAP Knowledge
• IMS (Integrated Management System)

Fundamental Competencies

• Result Oriented
• Customer/Client
• Focused Teamwork
• Attentive To Detail
• Ability To Dealing with Ambiguity
• Relationship Building
• Stress Tolerant
• Interactive Reasoning
• Good Listening Skills
• Good Written Communication
• Planning & Scheduling
• Excellent Oral Communication

• Application Deadline: 3 October 2025
• Job Location: Rustenburg, North West
• Job Title: Quality Systems Administrator
• Education Level: Certificate
• Job Level: Intermediate
• Minimum Experience: 3 - 5 Years

Our client, a leader in the steel construction industry, is looking for a highly motivated and detail-oriented ISO 9001 Quality Systems Administrator to join their team.

The successful candidate will play a critical role in maintaining, administering, and improving the company's ISO 9001 Quality Management System, ensuring compliance with industry standards and supporting continuous improvement across operations.

Key Responsibilities:

• Administer and maintain ISO 9001 Quality Management Systems
  
  Develop, review, and control quality system documentation
• Ensure compliance with ISO 9001 standards across the organization
• Assist in preparing for external and internal audits and coordinate corrective actions
• Support project teams with quality documentation, records, and reporting
• Train and guide staff on ISO 9001 requirements and best practices
• Drive continuous improvement initiatives in line with company objectives

Requirements:

• Proven experience working with ISO 9001 Quality Management Systems
• Background in steel construction or a related engineering/construction field (essential)
• Strong knowledge of ISO 9001 documentation and compliance requirements
• Excellent organizational and administrative skills
• Effective communication across all levels of the business
• High attention to detail with a proactive, problem-solving approach

Job Title: Quality Control (QC) Analyst

Location: Cape Town, Ndabeni

Contract Type: Permanent

About the Role:

Barrs Pharmaceutical Industries (Pty) Ltd is seeking a skilled and experienced Quality Control Analyst to join our Quality team. This role is key in ensuring the highest quality standards for our raw materials, in-process samples, and finished products.

Key Responsibilities:

• Conduct raw material, in-process, stability, and finished product testing.
• Perform analytical and microbiological testing in compliance with SOPs and GMP standards.
• Operate and maintain laboratory equipment including HPLC, density meter, pH meter, potentiometer, Karl Fischer, conductivity meter, and other analytical instruments.
• Prepare, record, and interpret test results accurately and on time.
• Support continuous improvement in QC processes and maintain laboratory documentation.
• Assist in investigations, deviations, and reporting as required.

Qualifications & Experience:

• Tertiary qualification in Chemistry, Biotechnology, Microbiology or a related field.
• 3–4 years' experience as a QC Analyst in the pharmaceutical or manufacturing industry.
• Hands-on experience with raw material testing, analytical chemistry, microbiology, and stability testing.
• Proficiency in operating HPLC and other key analytical equipment.
• Strong knowledge of GMP, GLP, and regulatory compliance.

Key Competencies:

• High attention to detail and accuracy.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Excellent communication and reporting skills.

How to Apply:

Interested candidates are invited to submit their CV and supporting documents to

Closing date: 19 September 2025

Please note: Only shortlisted candidates will be contacted. Should you not hear from us within 2 weeks after the closing date of applications, please consider your application unsuccessful.

• Carry out and oversee quality inspections during all production stages
• Ensure compliance with internal standards and customer requirements
• Collaborate with production teams to address and resolve quality issues
• Train and mentor junior Quality Control staff
• Maintain accurate quality records and inspection reports
• Identify trends and support quality improvement initiatives
• Provide hands-on support on the shop floor
• Liaise with other departments to ensure consistent quality practices
• Investigate root causes of defects and recommend corrective actions
• Monitor production processes for adherence to quality protocols
• Participate in internal and external quality audits
• Assist in updating and developing quality control procedures
• Promote a culture of excellence and continuous improvement
• Support the development and implementation of new quality initiatives
• Communicate quality expectations to the wider team

• Relevant qualification in quality management or related field
• Minimum 3 years experience in quality control, preferably in furniture or manufacturing
• Experience with leather and fabric upholstery (advantageous)
• Previous supervisory or mentoring experience
• Strong understanding of quality control standards and procedures

A well-established Law Firm specialising in debt collection is looking for a new Quality Assurance Analyst. The law firm is based in PTA East, and it's an in-office position.

Please read on to see if you meet the minimum criteria.

EE: Open

Minimum Requirements:

• Grade 12 / Matric.
• A relevant tertiary qualification (advantageous but not essential).
• Minimum of 1 years' experience in Quality Assurance within a call center environment.
• Knowledge of compliance, collections, or financial services processes.
• Proficiency in MS Office (Excel, Word, Outlook)

Experience Required:

• Previous experience in auditing customer calls, QA processes, or similar roles will be advantageous.
• Experience in collections, recoveries, or financial services.
• Experience in preparing reports and presenting findings to management teams.

Skills Required:

• Excellent listening, analytical, and problem-solving skills.
• Strong verbal and written communication.
• High attention to detail with the ability to identify trends and root causes.
• Strong organisational and time management skills.
• Ability to work under pressure and meet deadlines.
• Collaborative and supportive team player.

For more information please contact:

Ergasia Placements

Job Title: Quality Control Manager

Company: D&B Industrial

Location: Durban / Richards Bay, KwaZulu-Natal

Employment Type: Full-Time

About the Role

D&B Industrial is seeking an experienced and detail-oriented Quality Control (QC) Manager to oversee all aspects of quality assurance and control across our projects. The successful candidate will be responsible for implementing and maintaining quality systems, ensuring compliance with client and industry standards, and driving continuous improvement throughout the organization.

This role requires regular travel between Durban and Richards Bay, with site visits and inspections forming a key part of the position.

Key Responsibilities

• Develop, implement, and manage the company's Quality Control and Assurance systems.
• Oversee and coordinate all project QA/QC activities to ensure compliance with applicable specifications, codes, and standards.
• Review and approve quality documentation, inspection reports, and material certifications.
• Manage a team of inspectors and quality personnel, ensuring consistent and accurate reporting.
• Conduct internal and external audits to verify adherence to company and client requirements.
• Liaise with clients, contractors, and suppliers on quality-related matters.
• Lead root cause analysis and implement corrective and preventive actions for non-conformances.
• Maintain detailed quality records and ensure traceability of all project documentation.
• Provide training and guidance to team members on quality processes and procedures.
• Ensure all health, safety, and environmental standards are upheld during project execution.

Minimum Requirements

• National Diploma or Degree in Engineering, Quality Management, or a related field.
• Minimum 5 years' experience in Quality Control Management within the industrial, construction, or coating sectors.
• NACE, ISO 9001 Lead Auditor, or similar QA/QC certifications will be advantageous.
• Strong understanding of industry standards (ISO, ASTM, SSPC, etc.).
• Excellent leadership, communication, and organizational skills.
• Proficient in Microsoft Office Suite and familiar with digital quality management systems.
• Valid driver's license and willingness to travel between Durban and Richards Bay.

Personal Attributes

• Strong attention to detail with a results-driven mindset.
• Professional, reliable, and committed to maintaining the highest standards of quality.
• Strong analytical and problem-solving abilities.
• Excellent leadership and team management capabilities.
• Ability to work under pressure and meet strict deadlines.

How to Apply

Interested candidates are invited to send their CV along with salary expectations to:

Please include "Quality Control Manager Application" in the email subject line.

Job Types: Full-time, Permanent

Work Location: In person

Operations

Accountable for specialist outputs, as well as initiating quality standards within defined work routines and policies.

Job Purpose

To ensures effective quality control through the verification of scales and incubators, execution of the manufacturing start up procedure, efficient packaging analysis and inspections.

Key Accountabilities and Outputs

Verifications

Daily verifications of scales and incubators

Manufacturing Start UP Procedure

Check that the skew bar is set at the correct height, the barcode stickers and coding on bottle have the correct information and is legible

Check the torques on all capping heads

Check that labels conform to spec

Report any non-conformances to the Line Supervisor and QC Supervisor

Authorize the line supervisor to proceed once start up results have been passed

Packaging Analysis

Testing of preforms

Testing of blown bottles such as height, burst pressure, sectional weight, stress cracking, fill point capacity, drop test, visual inspections, wall thickness, base weight, neck finish dimensions

Testing of closures such as height, skew cap detection, outer diameter, inner seal

Label Inspections to ensure the application is correct

Testing of labels for glue application

Rinse reside tests

Inspections

Inspection of the Date and Batch code applications to ensure it is legible and correct

Rinse pressure Inspections

Inspection of barcodes to ensure correct and legible application

Documentation and Record Keeping

Recording of all results

Raising non-conformances to the QC Supervisor

Sampling

Ensure that the correct number of samples are taken for the relevant departments such as QC, QA, Retention and Micro

Adherence to the Quality, Food Safety, Health, Safety and Environmental Standards

Adherence to Standards: Ensure strict adherence to Quality, Food, Health, Safety and Environmental policies and standards.

Enforcement: Enforce all food safety and health regulations, policies, and requirements at all times to guarantee a secure work environment.

Personal Hygiene: Maintain exceptional personal hygiene as per the organizations code of conduct.

Contamination Control: Raise awareness about potential physical product contamination and implement control measures to prevent it.

Health and Safety Measures: Take reasonable precautions to prevent health and safety hazards. Follow the prescribed incident reporting procedure in case of accidents.

Knowledge and Compliance: Stay updated with relevant business information, policies, processes, and procedures. Enforce compliance with legislative and statutory requirements, as well as GMPs (Good Manufacturing Practices).

Training: Attend and enforce the implementation of learnings from training sessions related to Quality, Food Safety, and Health and Safety.

Housekeeping: Maintain high levels of cleanliness and orderliness within the work environment.

General

Responsible to ensure housekeeping is performed and ensure that all products and activities are stored and are executed within the demarcated areas according to the housekeeping policy (green red and yellow areas)

Conversant with relevant business information, policies, processes and procedures

Maintains expected performance standards

While Job Descriptions are written up for the purpose of a basic outline of the work and responsibilities associated with the Job, the Company encourages and expects all employees from time to time, to assist with work that may not be a direct part of their job description

Qualifications and Experience

NQF 5 National Diploma in Food Tech, Biotech or Analytical Chemistry (Essential)

Upto 3 years experience (Operational Execution) FMCG; Bottling Equipment

Basic MS Excel; MS Word; E Mail

Key Qualities

Communication

Routine communication in connection with instructions, requests or normal work tasks

Problem Solving

Proactive identification of problems that are concrete and procedural, troubleshoot and apply solutions in line with guidelines provided or escalate more complex problems to superiors, providing information required to solve problems.

Relationships Maintained

Others outside of own work area but inside the organisation

Quality Control Technician

Able to communicate verbally in a logical manner.

Takes the intended audience into account when communicating verbal information.

Makes use of appropriate business language in verbal communication.

Includes all relevant information in verbal arguments.

Demonstrates proficiency of language in verbal communication.

Interprets complex information to expresses own viewpoint in verbal communication.

Concludes verbal arguments by making reference to relevant facts

Decision Making

Organises information to make it easier to analyse or see trends.

Anticipates consequences and formulates alternatives.

Establishes clear decision criteria for making informed choices.

Seeks relevant information to better understand situations and problems.

Conducts appropriate analysis; neither makes snap decisions or over-analyses.

Sees relationships between various facts, figures or other information.

Continuous Improvement

Increases performance expectations when success has been achieved

Seeks out sources of information, including trade associations, best practice companies, customers, peers, subordinates, etc.

Finds ways to fast-adapt improvement ideas to work processes

Proactively seeks out resources, alliances, etc., needed to quickly introduce improvements

Collaboration

Helps others with their work.

Meets commitments to team members or others in the organisation.

Actively contributes to team discussions and the accomplishment of team work plans.

Shares expertise and resources to help others address their needs.

Seeks to include all those who can contribute to the most successful outcome and those who have a stake in the results.

Actively keeps all stakeholders informed.

Attempts to reinvigorate team processes when progress is lagging: stays engaged even when not in full agreement with the teams direction.

Accountability

Accomplishes assigned tasks and goals: takes necessary actions to keep progress against objectives on track and prepares a roadmap for success.

Ensures that all who need to know, are clear about the plan.

Takes full responsibility for own actions and outcomes, including mistakes.

Always acts in the companys best interest, regardless of whether it is difficult or unpopular.

Ensures others are on track for achieving their goal.