2,027 Quality jobs in South Africa
Quality - Management Trainee
Posted 13 days ago
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Genpact City of Johannesburg, Gauteng, South Africa
OverviewGenpact is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Management Trainee - Quality (Premium Customer Care Voice)
Responsibilities- New Hire Trainings and Refresher Sessions: Leads NHT program in line with client provided Training content to equip new hires with required knowledge on client processes and tools. Leads the Nesting team of Customer Service & Payment Support specialists to achieve performance goals to be assessed ready for movement to Operations
- Quality Monitoring: Evaluate and audit calls/cases handled by team members to check quality health of the team, providing feedback and implementing improvement plans as necessary to bring in required improvement.
- Refresher Trainings and Process Knowledge Tests: Conduct regular training sessions to enhance the skills and knowledge of the team in line with new process updates and check retention through PKTs
- Compliance Assurance: Ensure all collection activities comply with industry regulations and company policies.
- Reporting: Prepare and present regular reports on team’s training and quality performance, challenges, and achievements to senior management.
- Customer Interaction: Handle escalated customer issues and complaints, ensuring a high level of customer satisfaction during no new hire batches to stay update to date with process changes
- Process Improvement: Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness.
- Adhering to client defined Process Flows: Ensuring all operations activities during customer interactions comply with relevant process flows
- Minimum Qualifications / Skills: Work Experience - Candidate with two years of experience working on US financial services and Minimum of 4 years of experience in a voice role
- Leadership: Ability to inspire and lead new hire batches and Production teams towards achieving common goals in direction of knowledge management and retention.
- Problem-Solving: Strong analytical skills to identify issues and develop effective solutions.
- Communication: Excellent verbal and written communication skills to interact with team members and customers effectively.
- Adaptability: Ability to work in a 24x7 fast-paced environment and adapt to changing priorities.
- Education Qualification: Graduate or Post Graduate in any field
- Special Skills: Advanced knowledge of MS Word & Excel; ability to work in a fast-paced environment with quality and timeline standards; high integrity; ability to work effectively in a team; relevant experience with international IB/ OB Voice process; mandatory experience in Training and/or Quality function as Process Trainer and/or Quality Auditor
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Job details- Seniority level: Associate
- Employment type: Full-time
- Job function: Quality Assurance and Training
- Industries: Business Consulting and Services and Outsourcing and Offshoring Consulting
Randburg, Gauteng, South Africa 6 days ago
City of Johannesburg, Gauteng, South Africa 1 week ago
#J-18808-LjbffrQuality Management Representative
Posted 26 days ago
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Job Description
Support in Conducting vendor validation audit:
- Internal QMS
- Quality Management
- Continuous Improvement
- Training and Education
- Design Development and Support
- Incoming Material
- Manufacturing Quality
- Fabricators certification
- Measurement Equipment
- Preventive Maintenance
- Storage and Packing
- Updating and managing the QM database
- ASME, ISO 9001:2005, ISO 3834 Part 2, API 510, PER , API
- Flange management: Tag verification of tags, Hot torque verification, Correctness of blinding
- Verification of all Hot work requirements
- Validation of NDE Reports
- PMI requirements for both Hot & Cold Work
- Coating requirements
- Insulation requirements
- Conduct vendor validation audit
- Verification of workshop adherence to ISO 3834 Part 2
- Verification of contractors Internal QMS
- Writing of Audit report and close out reports. Reporting to management
- Verification of the corrective actions and close out of findings
- Adding and editing work orders
- Adding Audits to the QM database
- Sign off on corrective actions from Audit
- Review Contractors Event Quality Plan
- Review Contractor QC Trackers
- Verify the validity of the associated EWR (Engineering Work Request), TAW (Turnaround Additional Work) and PL(line) number and Work Order within the QMDb (Quality Management database)
- Tracking of all exception items
- QM signoff of contractor packs
- Tracking of TAW
- Adding Audits into the database
- Managing Redline drawings
- Reporting QM Status and statistics to management
- Conducting audits based on contractors QMS
- Manage and track QC data books within Quality Management Database
- Review Contractors Welding and QC tracker
- Capture audits, exception items, PMI reports and redline drawings
- Review, audit and sign-off QC Packs
- Requirements:
- 10-15 years relevant experience
- Minimum 5 years petrochemical experience
- SAIW Level 2
- Lead Auditors Training
- ISO 9001:2015, 3834 Training
- Project Management / Quality
- Position requires good knowledge and skills pertaining to all relevant computer applications including standard PC applications such as Word, Excel, Outlook
Quality Management Representative
Posted today
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Job Description
Quality Management System Officer
Posted 4 days ago
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Job Description
An opportunity has become available with one of our clients for a Quality Management System Officer to join the Bellville-based Manufacturer of private label beauty care products.
The company is seeking a talented person who aspires to a Quality Assurance career in a manufacturing environment. This is not a "Lab" type position.
Key Performance areas are:
- Writing and updating SOPs and Work Instructions to maintain the Document Library.
- Creating material and running training and assessment of staff on SOPs and Work Instructions.
- Setting the Training Schedule and maintaining the training database.
- Scheduling and carrying out Internal Audits and documenting and managing the resolutions of CAPAs arising from audits.
- Supporting the Technical Manager regarding external and customer audits and resulting CAPAs.
Qualifications and Experience:
- Diploma at NQF 7 level or relevant Degree
- Minimum of 2 years relevant working experience in a similar or associated role in a manufacturing environment
The right person will have the motivation, skills and professional and work ethic to support this challenging role that requires a combination of education, knowledge and experience in a factory facility.
Head Of Quality Management
Posted today
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Job Description
- Assure quality product & processes by enforcing quality standards and testing materials/products.
- Establish quality standard, study product/consumer requirement with management & other role players.
- Develop raw material standard, study manufacturing & engineering requirement.
- Confer/negotiate with suppliers, devising testing methods and procedures.
- Implement process inspection standard, study manufacturing method, set up testing method & procedure.
- Institutes rework standards by devising inspection and physical testing methods and procedures.
- Establish standard for disposition of finished product, devising evaluation test, method & procedure.
- Creates product quality documentation system by writing and updating quality assurance procedures.
- Maintain product quality by enforcing quality assurance policy, procedure & government requirement.
- Complete quality assurance operational requirement, assign employees & follow up on work results.
- Prepares product & process quality reports, collect, analysise, summarize information and trends.
- Develop quality assurance staff, recruit, select, orientate, train, coach and discipline employees.
- Ensures quality by planning, monitoring, and appraising job results.
- Maintains professional and technical knowledge by attending educational workshops.
- Review professional publication, establish personal networks, participate in professional societies.
- Achieves financial objectives by preparing the quality assurance budget.
- Schedule expenditures, analyse variances and initiate corrective actions.
- Contributes to team effort by accomplishing related results as needed.
Qualification:
- Diploma in a similar role in the automotive industry.
Skills:
- Analytical and strategic skills to identify problems thereafter solve them.
- Good communication (oral and written) & interpersonal relations skills.
- Project Management Skills.
- Computer Literate.
- Encourage Team Work.
- Leadership and organisational skills.
- Proficient in Microsoft Office Products.
- Focus on quality and output performance.
Experience:
- Experience in the same/similar role - 10 years.
- QA suitable formal qualification or documented completion of relevant industry relevant training course - 1 year.
- Experience of Health and Safety requirements in a manufacturing environment - 1 year.
Closing date: 13 October 2025
Head Of Quality Management
Posted 6 days ago
Job Viewed
Job Description
- Assure quality product & processes by enforcing quality standards and testing materials/products.
- Establish quality standard, study product/consumer requirement with management & other role players.
- Develop raw material standard, study manufacturing & engineering requirement.
- Confer/negotiate with suppliers, devising testing methods and procedures.
- Implement process inspection standard, study manufacturing method, set up testing method & procedure.
- Institutes rework standards by devising inspection and physical testing methods and procedures.
- Establish standard for disposition of finished product, devising evaluation test, method & procedure.
- Creates product quality documentation system by writing and updating quality assurance procedures.
- Maintain product quality by enforcing quality assurance policy, procedure & government requirement.
- Complete quality assurance operational requirement, assign employees & follow up on work results.
- Prepares product & process quality reports, collect, analysise, summarize information and trends.
- Develop quality assurance staff, recruit, select, orientate, train, coach and discipline employees.
- Ensures quality by planning, monitoring, and appraising job results.
- Maintains professional and technical knowledge by attending educational workshops.
- Review professional publication, establish personal networks, participate in professional societies.
- Achieves financial objectives by preparing the quality assurance budget.
- Schedule expenditures, analyse variances and initiate corrective actions.
- Contributes to team effort by accomplishing related results as needed.
Qualification:
- Diploma in a similar role in the automotive industry.
Skills:
- Analytical and strategic skills to identify problems thereafter solve them.
- Good communication (oral and written) & interpersonal relations skills.
- Project Management Skills.
- Computer Literate.
- Encourage Team Work.
- Leadership and organisational skills.
- Proficient in Microsoft Office Products.
- Focus on quality and output performance.
Experience:
- Experience in the same/similar role - 10 years.
- QA suitable formal qualification or documented completion of relevant industry relevant training course - 1 year.
- Experience of Health and Safety requirements in a manufacturing environment - 1 year.
Closing date: 13 October 2025
Quality Assurance Quality Control Manager Mill
Posted today
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Job Description
Job Purpose
To lead, manage, and maintain the site's Food Safety Management System (FSMS) and Quality Management System (QMS) in compliance with ISO 22000, ISO/TS , FSSC including additional requirements), and ISO The QA/QC Manager ensures product safety, quality assurance, laboratory accuracy, and regulatory compliance, while driving continuous improvement.
Key Responsibilities
- Maintain and continually improve the FSMS in compliance with standards.
- Lead HACCP/Food Safety Team meetings and updates.
- Ensure PRPs (cleaning, pest control, hygiene, water, utilities, building integrity) are effectively implemented.
- Conduct internal audits, GMP inspections, and prepare for external certification audits.
- Manage product recall/withdrawal procedures and mock recall testing.
- Oversee supplier approval and raw material verification.
- Drive corrective and preventive actions (CAPA).
- Promote a food safety culture by training staff on compliance, standards, and best practices.
- Ensure accuracy and reliability of laboratory results.
- Maintain compliance with ISO 17025 requirements (validation, calibration, traceability, proficiency testing, measurement uncertainty).
- Review and approve test reports and certificates of analysis.
- Train laboratory staff and monitor competency.
- Coordinate training and awareness programs for site employees.
- Act as the site representative during all external audits (FSSC, SANAS, customer, regulatory).
- Biotech/Food Technologies Degree (Essential)
- FSSC 22000 Lead Auditor Certification (Essential)
- ISO 17025 Introduction & Implementation (Essential)
- QA/QC Manager from Grain Milling Industry with 3-5 years in both roles
- QA/QC Managers from FMCG food producing sites
Skills & Competencies
- Strong understanding of ISO 22000, ISO/TS , and ISO/IEC 17025 standards and their application.
- Understanding of grain milling and baking processes (desirable).
- Understanding and implementation of HACCP principles, PRPs, OPRPs, CCPs, and FSMS effectiveness.
- Experience in supplier compliance and quality systems management.
- Knowledge of non-conformance handling, root cause analysis, and corrective/preventive actions.
- Ability to verify compliance through GMP inspections and site audits.
- Ability to plan, lead, and execute internal, external, and supplier audits.
- Method validation, calibration, traceability of measurements, and uncertainty.
- Control of test and calibration methods for flour and wheat quality.
- Ensuring personnel competence, impartiality, and laboratory management system compliance.
- Strong coaching and training capability
- Data analysis of lab, process, and product performance results.
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Senior Manager-Total Quality Management
Posted today
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Essential Functions
- Set up of QC for new process / clients requiring extensive interaction with clients to understand and capture all requirements
- Closely work with operations team and clients to continuously benchmark processes, baseline performance and target setting
- Incubation of Quality Program in Healthcare South Africa processes.
- Perform ongoing reviews to ensure compliance to QSD to all certification and internal / client requirements
- Facilitate and identify potential areas for improvement and actively participate in improvement initiatives and drive incremental improvements through AIM.
- Ensure the effective running and accurate data of process performance aligned with SLA targets
- Coordinate with the Black Belts and Process owners to ensure improvement exercises (Six Sigma Projects, AIM, etc) continue to happen in the processes.
- Train / mentor AMs and QCAs and operations teams on quality tools and concepts
- Responsible for working closely with clients and operations team to carry out process improvement activities and facilitate best practice sharing and driving standardization.
Quality Assurance
Posted 9 days ago
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Job Description
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Job Description
Monitoring & Evaluation: Consistently monitor inbound and outbound customer service interactions across various channels (calls, email, chat). Quality Audits: Conduct regular audits and assessments of agent performance against a predefined checklist of quality parameters. Feedback & Coaching: Provide detailed, constructive feedback and coaching to agents to improve their performance and address any quality issues. Data Analysis: Analyze key performance indicators (KPIs) such as CSAT and FRT to identify trends and pinpoint areas for improvement in service quality. Process Improvement: Develop and implement quality assurance guidelines, procedures, and strategies to enhance overall service quality and operational efficiency. Reporting: Prepare and present clear, data-driven quality reports to management and stakeholders. Collaboration: Work with training teams to enhance training programs and onboard new employees to ensure consistent quality standards. Compliance: Ensure that all processes and interactions comply with company policies and regulations.
Qualifications
- Essential: Grade 12
- Preferred: Tertiary qualification in management or relevant proven contact center experience
Experience, Knowledge, Skills and Attributes Required:
- A proven track record of delivering against client, customer and business outcomes
- 2 years’ experience working within BPO - Customer Service
- 3 years of Quality Assurance experience
- Be able to work in MS Office
- Be able to work in a fast-paced environment
- Have strong analytical skills
- Have strong verbal and written communication skills
All your information will be kept confidential according to EEO guidelines.
Seniority level- Mid-Senior level
- Full-time
- Administrative
- Telecommunications
Quality Assurance
Posted 10 days ago
Job Viewed
Job Description
Company Description
About Sutherland
Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise.
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.
We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.
For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.
Sutherland
Unlocking digital performance. Delivering measurable results.
Monitoring & Evaluation: Consistently monitor inbound and outbound customer service interactions across various channels (calls, email, chat).
Quality Audits: Conduct regular audits and assessments of agent performance against a predefined checklist of quality parameters.
Feedback & Coaching: Provide detailed, constructive feedback and coaching to agents to improve their performance and address any quality issues.
Data Analysis: Analyze key performance indicators (KPIs) such as CSAT and FRT to identify trends and pinpoint areas for improvement in service quality.
Process Improvement: Develop and implement quality assurance guidelines, procedures, and strategies to enhance overall service quality and operational efficiency.
Reporting: Prepare and present clear, data-driven quality reports to management and stakeholders.
Collaboration: Work with training teams to enhance training programs and onboard new employees to ensure consistent quality standards.
Compliance: Ensure that all processes and interactions comply with company policies and regulations.
QualificationsQualifications Required:
- Essential: Grade 12
- Preferred: Tertiary qualification in management or relevant proven contact center experience
Experience, Knowledge, Skills and Attributes Required:
- A proven track record of delivering against client, customer and business outcomes
- 2 years’ experience working within BPO - Customer Service
- 3 years of Quality Assurance experience
- Be able to work in MS Office
- Be able to work in a fast-paced environment
- Have strong analytical skills
- Have strong verbal and written communication skills
All your information will be kept confidential according to EEO guidelines.
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