12 Qm Consultant jobs in South Africa

Job description:

DISCOVER A BRIGHTER FUTURE:

At South32, we're meeting the challenge of enabling a sustainable future through our focus on responsibly producing commodities critical for a low-carbon world.

As a collaborative, caring and inclusive company, there's no better place to make a genuine difference. Together we're making a positive, global impact that has the potential to change lives.

Whatever career path you choose, we'll support you every step of the way to learn, grow and succeed. So, join us, step towards a brighter future and leave your legacy.

ABOUT HILLSIDE

Our Hillside Aluminium smelter in Richards Bay produces high-quality, primary aluminium for the domestic and export markets.

WHAT SOUTH32 OFFER:

Annual short-term incentive bonus that recognizes both your individual performance and the overall success of the business.

Eligible employees will receive an employer contribution towards the company-elected retirement fund.

South 32 will support assistance for part-time studies aligned to role requirements and business needs at accredited institutions to eligible employees.

ABOUT THE ROLE:

This role is a permanent full-time position.

As a Specialist Process Control and Improvement, you will be responsible to administer the production standards, operating procedures and control systems that ensure critical controls of the production processes exist and are effective. To conduct the production system monitoring and analysis and execute improvements to production systems and practices to achieve and maintain the predictable, stable and required levels of operating performance within HSECQ requirements.

Other key responsibilities include, but aren't limited to:

• Execute strategies to analyse performance and initiate improvement actions (e.g. dispatch control and analysis; plant / fleet statistical process control; production execution improvement);
• Adhere to standards and critical controls required to manage HSECQ and operational material risks, legal obligations and South32 and ISO Standards;
• Conduct investigations of relevant Events. Execute the production equipment work strategies for SAP;
• Assist to develop, review and maintain standard operating procedures to support the safe execution of production work;
• Execute all duties in line with statutory legislation, and South32 standards and requirements;
• Ensure timely and accurate reporting of all events and hazards and participate in workplace investigations or observations as required;
• Contribute to building a cohesive working environment;
• Actively participate in all people performance and development initiatives to ensure the team's performance meets the required standards;
• Build, support and maintain healthy diverse internal (peers / team members / managers) as well as external (service providers etc.) relationships and implement remedial actions were required to ensure achievement of organisational goals.

ABOUT YOU:

You will have experience and demonstrate capability in the following:

• A minimum of 4 – 6 years' work experience;
• Production / Process Control Improvement experience within a heavy industry environment;
• Valid Code B (08) Driver's license is essential.

Qualifications for this role are:

• Degree/BTECH in Mechanical Engineering/ Chemical Engineering.

South32 is committed to building and maintaining an inclusive and diverse workforce that reflects the communities in which we operate.  We provide a recruitment process that is fair, equitable and accessible for all and we encourage candidates from all backgrounds to apply.

Please apply online by entering the preferred position reference number on our website 

This advertisement will close on  16 October 2025.

Profile description:

As a Specialist Process Control and Improvement, you will be responsible to administer the production standards, operating procedures and control systems that ensure critical controls of the production processes exist and are effective. To conduct the production system monitoring and analysis and execute improvements to production systems and practices to achieve and maintain the predictable, stable and required levels of operating performance within HSECQ requirements.

An opportunity has become available with one of our clients for a Quality Management System Officer to join the Bellville-based Manufacturer of private label beauty care products.

The company is seeking a talented person who aspires to a Quality Assurance career in a manufacturing environment. This is not a "Lab" type position.

Key Performance areas are:

• Writing and updating SOPs and Work Instructions to maintain the Document Library.
• Creating material and running training and assessment of staff on SOPs and Work Instructions.
• Setting the Training Schedule and maintaining the training database.
• Scheduling and carrying out Internal Audits and documenting and managing the resolutions of CAPAs arising from audits.
• Supporting the Technical Manager regarding external and customer audits and resulting CAPAs.

Qualifications and Experience:

• Diploma at NQF 7 level or relevant Degree
• Minimum of 2 years relevant working experience in a similar or associated role in a manufacturing environment

The right person will have the motivation, skills and professional and work ethic to support this challenging role that requires a combination of education, knowledge and experience in a factory facility.

Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

The TQM Expert will serve as a strategic consultant or internal specialist focused on enhancing customer experience (CX) across a client's mobile and fixed-line services. This role involves implementing TQM principles to identify, analyze, and resolve quality issues in customer interactions, service delivery, and operational processes. The expert will address challenges spanning owned channels (e.g., company-owned retail stores, direct websites, apps, and call centers) and non-owned channels (e.g., third-party retailers, partner networks, resellers, and affiliate platforms). The goal is to drive continuous improvement, reduce customer churn, increase process efficiency, and ensure compliance with industry standards and Client's business processes.

This position requires a blend of analytical, leadership, and technical skills to foster a quality-driven culture, leveraging data from diverse sources to optimize end-to-end customer journeys in a multi-technology environment (mobile: 4G/5G, IoT; fixed-line: broadband, fibre optics, VoIP).

Key Responsibilities

• Customer Experience Assessment and Mapping: Conduct comprehensive audits of CX touchpoints across mobile and fixed-line services. Map customer journeys from awareness to post-sale support, identifying pain points in owned (e.g., self-service portals) and non-owned channels (e.g., external e-commerce partners). Use tools like process flow diagrams and voice-of-the-customer (VoC) feedback to pinpoint inefficiencies.
• TQM Framework Implementation: Design and deploy TQM methodologies such as PDCA (Plan-Do-Check-Act), Six Sigma (DMAIC), or Lean principles tailored to telecom operations. Integrate quality controls for service reliability, billing accuracy, network uptime, and issue resolution times.
• Data-Driven Analysis and Improvement: Analyse metrics from CRM systems, call logs, app analytics, and network performance data. Identify root causes of CX issues (e.g., dropped calls in mobile, installation delays in fixed line) using statistical tools. Recommend process reengineering to minimize defects and enhance service quality across channels.
• Channel-Specific Optimization: Develop strategies for owned channels to ensure seamless integration (e.g., unified omnichannel experiences via API linkages). For non-owned channels, create partnership guidelines, quality assurance protocols, and performance SLAs to maintain consistent CX standards without direct control.
• Performance Monitoring and Reporting: Generate regular reports with actionable insights, using dashboards (e.g., via Tableau or Power BI) to track improvements over time.
• Compliance and Risk Management: Ensure TQM initiatives align with regulatory requirements (e.g., data privacy under GDPR/CCPA, telecom accessibility standards). Mitigate risks related to service disruptions or channel inconsistencies that could lead to legal or reputational issues.
• Collaboration and Stakeholder Management: Work with internal teams (IT, marketing, operations) and external partners to implement changes. Facilitate cross-departmental quality circles and pilot programs for new CX enhancements.

Qualifications

Required Qualifications

• Education: Bachelor's degree in business administration, Industrial Engineering, Quality Management, or a related field. Master's degree or certifications in TQM/Six Sigma (e.g., Black Belt), ISO Lead Auditor are highly preferred.
• Experience: Minimum 8-10 years in quality management, with at least 5 years in the telecommunications sector.

Essential Skills and Competencies

• Technical Proficiency: Strong understanding of telecom technologies (e.g., GSM/CDMA for mobile, DSL/fibre for fixed line) and digital tools (e.g., CRM, analytics platforms like Google Analytics or Splunk). Familiarity with AI-driven CX tools for sentiment analysis and predictive maintenance.
• Analytical and Problem-Solving: Expertise in root cause analysis (e.g., Fishbone diagrams, Pareto analysis) and statistical methods. Ability to manage big data from diverse sources to derive insights.
• Leadership and Communication: Excellent people skills to influence stakeholders at all levels. Proficient in presenting complex data in simple terms, facilitating workshops, and driving change management.
• Project Management: Skilled in agile methodologies and tools like Jira or MS Project to manage TQM initiatives from inception to rollout.
• Adaptability: Ability to navigate ambiguities in non-owned channels, adapting strategies to varying partner capabilities while maintaining quality standards.
• Ethical and Customer-Focused Mindset: Commitment to ethical practices, with a passion for delivering superior CX that prioritizes user needs over short-term gains.

Preferred Attributes

• Knowledge of sustainability in quality management (e.g., reducing e-waste through better service processes).

Company Description
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description
The TQM Expert will serve as a strategic consultant or internal specialist focused on enhancing customer experience (CX) across a client's mobile and fixed-line services. This role involves implementing TQM principles to identify, analyze, and resolve quality issues in customer interactions, service delivery, and operational processes. The expert will address challenges spanning owned channels (e.g., company-owned retail stores, direct websites, apps, and call centers) and non-owned channels (e.g., third-party retailers, partner networks, resellers, and affiliate platforms). The goal is to drive continuous improvement, reduce customer churn, increase process efficiency, and ensure compliance with industry standards and Client's business processes.

This position requires a blend of analytical, leadership, and technical skills to foster a quality-driven culture, leveraging data from diverse sources to optimize end-to-end customer journeys in a multi-technology environment (mobile: 4G/5G, IoT; fixed-line: broadband, fibre optics, VoIP).

Please note that this is a 6 month contract position with the possibility to extend.

Key Responsibilities

• Customer Experience Assessment and Mapping: Conduct comprehensive audits of CX touchpoints across mobile and fixed-line services. Map customer journeys from awareness to post-sale support, identifying pain points in owned (e.g., self-service portals) and non-owned channels (e.g., external e-commerce partners). Use tools like process flow diagrams and voice-of-the-customer (VoC) feedback to pinpoint inefficiencies.
• TQM Framework Implementation: Design and deploy TQM methodologies such as PDCA (Plan-Do-Check-Act), Six Sigma (DMAIC), or Lean principles tailored to telecom operations. Integrate quality controls for service reliability, billing accuracy, network uptime, and issue resolution times.
• Data-Driven Analysis and Improvement: Analyse metrics from CRM systems, call logs, app analytics, and network performance data. Identify root causes of CX issues (e.g., dropped calls in mobile, installation delays in fixed line) using statistical tools. Recommend process reengineering to minimize defects and enhance service quality across channels.
• Channel-Specific Optimization: Develop strategies for owned channels to ensure seamless integration (e.g., unified omnichannel experiences via API linkages). For non-owned channels, create partnership guidelines, quality assurance protocols, and performance SLAs to maintain consistent CX standards without direct control.
• Performance Monitoring and Reporting: Generate regular reports with actionable insights, using dashboards (e.g., via Tableau or Power BI) to track improvements over time.
• Compliance and Risk Management: Ensure TQM initiatives align with regulatory requirements (e.g., data privacy under GDPR/CCPA, telecom accessibility standards). Mitigate risks related to service disruptions or channel inconsistencies that could lead to legal or reputational issues.
• Collaboration and Stakeholder Management: Work with internal teams (IT, marketing, operations) and external partners to implement changes. Facilitate cross-departmental quality circles and pilot programs for new CX enhancements.

Qualifications
Required Qualifications

• Education: Bachelor's degree in business administration, Industrial Engineering, Quality Management, or a related field. Master's degree or certifications in TQM/Six Sigma (e.g., Black Belt), ISO Lead Auditor are highly preferred.
• Experience: Minimum 8-10 years in quality management, with at least 5 years in the telecommunications sector.

Essential Skills And Competencies

• Technical Proficiency: Strong understanding of telecom technologies (e.g., GSM/CDMA for mobile, DSL/fibre for fixed line) and digital tools (e.g., CRM, analytics platforms like Google Analytics or Splunk). Familiarity with AI-driven CX tools for sentiment analysis and predictive maintenance.
• Analytical and Problem-Solving: Expertise in root cause analysis (e.g., Fishbone diagrams, Pareto analysis) and statistical methods. Ability to manage big data from diverse sources to derive insights.
• Leadership and Communication: Excellent people skills to influence stakeholders at all levels. Proficient in presenting complex data in simple terms, facilitating workshops, and driving change management.
• Project Management: Skilled in agile methodologies and tools like Jira or MS Project to manage TQM initiatives from inception to rollout.
• Adaptability: Ability to navigate ambiguities in non-owned channels, adapting strategies to varying partner capabilities while maintaining quality standards.
• Ethical and Customer-Focused Mindset: Commitment to ethical practices, with a passion for delivering superior CX that prioritizes user needs over short-term gains.

Preferred Attributes

• Knowledge of sustainability in quality management (e.g., reducing e-waste through better service processes).

• Assure quality product & processes by enforcing quality standards and testing materials/products.
• Establish quality standard, study product/consumer requirement with management & other role players.
• Develop raw material standard, study manufacturing & engineering requirement.
• Confer/negotiate with suppliers, devising testing methods and procedures.
• Implement process inspection standard, study manufacturing method, set up testing method & procedure.
• Institutes rework standards by devising inspection and physical testing methods and procedures.
• Establish standard for disposition of finished product, devising evaluation test, method & procedure.
• Creates product quality documentation system by writing and updating quality assurance procedures.
• Maintain product quality by enforcing quality assurance policy, procedure & government requirement.
• Complete quality assurance operational requirement, assign employees & follow up on work results.
• Prepares product & process quality reports, collect, analysise, summarize information and trends.
• Develop quality assurance staff, recruit, select, orientate, train, coach and discipline employees.
• Ensures quality by planning, monitoring, and appraising job results.
• Maintains professional and technical knowledge by attending educational workshops.
• Review professional publication, establish personal networks, participate in professional societies.
• Achieves financial objectives by preparing the quality assurance budget.
• Schedule expenditures, analyse variances and initiate corrective actions.
• Contributes to team effort by accomplishing related results as needed.

Qualification:

• Diploma in a similar role in the automotive industry.

Skills:

• Analytical and strategic skills to identify problems thereafter solve them.
• Good communication (oral and written) & interpersonal relations skills.
• Project Management Skills.
• Computer Literate.
• Encourage Team Work.
• Leadership and organisational skills.
• Proficient in Microsoft Office Products.
• Focus on quality and output performance.

Experience:

• Experience in the same/similar role - 10 years.
• QA suitable formal qualification or documented completion of relevant industry relevant training course - 1 year.
• Experience of Health and Safety requirements in a manufacturing environment - 1 year.

Closing date: 13 October 2025

Essential Functions

• Set up of QC for new process / clients requiring extensive interaction with clients to understand and capture all requirements
• Closely work with operations team and clients to continuously benchmark processes, baseline performance and target setting
• Incubation of Quality Program in Healthcare South Africa processes.
• Perform ongoing reviews to ensure compliance to QSD to all certification and internal / client requirements
• Facilitate and identify potential areas for improvement and actively participate in improvement initiatives and drive incremental improvements through AIM.
• Ensure the effective running and accurate data of process performance aligned with SLA targets
• Coordinate with the Black Belts and Process owners to ensure improvement exercises (Six Sigma Projects, AIM, etc) continue to happen in the processes.
• Train / mentor AMs and QCAs and operations teams on quality tools and concepts
• Responsible for working closely with clients and operations team to carry out process improvement activities and facilitate best practice sharing and driving standardization.

Role:

The Lead Auditor will be responsible for conducting internal audits against ISO 9001:2015, leading audit teams, compiling reports, and ensuring readiness for re-certification audits.

Key Responsibilities:

• Plan and execute Quality Management System (QMS) internal audits.
• Assess compliance with ISO 9001:2015 requirements.
• Identify non-conformities, risks, and opportunities for improvement.
• Prepare comprehensive audit reports and facilitate close-out meetings.
• Provide guidance to client teams on corrective actions.

Minimum Requirements:

• ISO 9001:2015 Lead Auditor certification (IRCA/PECB/Exemplar Global recognized).
• Minimum 5 years auditing experience (internal or certification audits).
• Strong understanding of quality management principles and process-based auditing.
• Excellent communication, analytical, and reporting skills.

NB: Submit CV and certified qualifications to be shortlisted.

Job Type: Temp to perm

Contract length: 6 months

Willingness to travel:

• 25% (Required)

Work Location: In person

The Western Cape Mobility Department, Western Cape Government has an opportunity for suitably qualified and competent individual to monitor and evaluate quality and impact of learning interventions, Traffic Law Enforcement operations and Road Safety Management activities, operations and projects for the Chief Directorate. The successful incumbent must be able to work under pressure, willingness to work irregular hours and meet tight deadlines.

Grade 12 (Senior certificate or equivalent qualification); Must be in possession of a Basic Traffic Diploma; A minimum of 6 years experience in the field; A valid code A and EC driving licence; No Criminal record.

None.

Conduct impact, process evaluations of training programmes and all administrative processes; Evaluate the quality of the trainng and administrative processes; Disseminate relevant trainng and administrative information; Conduct impact assessments of traffic law enforcement programmes provided by external providers; Performing ad-hoc task as required by chief directorate.

Knowledge of the following: Traffic law enforcement practices and principles and applicable policies and procedures; Facilitating assessments and outcome-based education; Collation of information and compilation of reports; Evaluation of the quality of training and adminstrative processes; Conduct impact evaluations of training and administrative information; Conduct impact assessment of training programmes; Relevant legislation and procedures regarding administrative processes and project management; Departmental policies; General support systems.

Skills needed: Numeracy; Literacy; Computer Literacy; Written and verbal communication; Project Management; Planning; Organising; Results and quality management.

R R per annum (Salary level 8)

Note on remuneration in addition service benefits or obligations for qualifying employees (medical assistance, housing assistance, pension-fund contributions, etc) are funded or co-funded in terms of the applicable prescripts or collective agreements.

Shortlisted candidates will be required to submit documentation for verification purposes and criminal record vetting. These candidates will be required to do a practical and attend interviews on a date and time determined by the department and may also be required to undergo competency assessments/proficiency tests. The selection process will be guided by the EE targets of the employing department.

By applying for this position, you are consenting to the Western Cape Government contacting your previous employers/managers for an employment reference. Reference checks will include enquiries relating to your disciplinary records and reasons for leaving.

Should you experience difficulties with your online application, technical support is available from Monday to Friday from 08:00 to Contact the helpline at For all other queries relating to the position.

Purpose of the role

The Product Management and Data Quality Specialist is responsible for managing the product catalog and ensuring the commercial performance of products throughout their lifecycle. The role focuses on maintaining the accuracy, completeness, and integrity of product data, implementing data governance standards, and supporting internal and external stakeholders. This specialist plays a key role in optimizing product range management, driving data quality initiatives, and ensuring effective collaboration across departments to support business objectives.

Product Data and Catalog Management

• Develop, maintain, and ensure the accuracy and completeness of product catalog data.
• Monitor product data quality, analyze trends, and identify opportunities to optimize the product range.
• Implement and enforce product catalog data standards and governance policies.
• Collaborate with suppliers, 1P/3P partners, and internal stakeholders to maintain up-to-date and accurate product information.
• Ensure appropriate stock allocation, validate supplier agreements, and monitor replenishment modes throughout the product lifecycle (Range A/S, Top 1/2/0, Franco/PCB).
• Develop and implement processes to guarantee data quality and integrity.
• Provide training and support on product catalog management best practices.

Product Range and Lifecycle Management

• Support the Category Manager in constructing and continuously improving the product range.
• Optimize product allocation within the correct typology (Department / Sub-department / Type / Sub-type) to enhance performance monitoring.
• Build and maintain product range listings and range synoptics, ensuring timely updates and communication to stores.
• Manage product lifecycle and address market-specific requirements.
• Collect and analyze customer feedback to improve product range effectiveness.
• Collaborate on promotional activities and ensure effective execution.
• Prepare data and negotiation planners for supplier negotiations and monitor contracts and invoicing compliance.

Stakeholder Collaboration and Communication

• Serve as the primary point of contact for stores regarding product data and range matters.
• Communicate clearly and effectively, ensuring stakeholders understand updates and adopt changes.
• Build and maintain strong relationships with internal teams (Supply Chain, Merchandising, OmniCommerce) and external partners (suppliers, vendors).

Process Improvement and Technology Utilization

• Identify and implement continuous improvement initiatives in product data management processes.
• Utilize AI and digital tools to enhance research, analysis, reporting, and workflow efficiency.
• Respond to cross-functional project requests within the area of expertise.

Behavioral Expectations

• Demonstrate enthusiasm, collaboration, and a positive approach to work.
• Champion and embody company values internally and externally.
• Maintain professionalism, integrity, and reliability in all responsibilities.

Requirements

• Bachelor's degree in Business Administration, Supply Chain, Data Management, Marketing, or related field.
• 3–5 years' experience in product data management, catalog management, or category management, preferably in retail or e-commerce.
• Strong proficiency in Excel, data analysis, and reporting tools.
• Familiarity with PIM, ERP, or CRM systems (e.g., SAP, Oracle, Akeneo).
• Exceptional attention to detail, analytical skills, and project management abilities.
• Excellent communication and interpersonal skills to collaborate with cross-functional teams and suppliers.
• Proactive, adaptable, and committed to continuous process improvement.