161 Purchasing Support jobs in South Africa

We are seeking a motivated and detail-oriented Customer Service and Order Processing Representative to join our team. The ideal candidate will be responsible for answering the switchboard, taking and processing customer orders via phone, email, and online platforms. They will also coordinate courier shipments and ensure seamless order fulfillment. If you have excellent communication skills and a passion for delivering exceptional customer service, we want to hear from you

Key Responsibilities:

• Answer incoming calls on the switchboard promptly and professionally.
• Take customer orders over the phone, via email, and through online platforms.
• Process orders accurately in the company's order management system.
• Verify order details, including product availability, pricing, and delivery options.
• Coordinate with the warehouse and courier services to ensure timely order fulfillment and delivery.
• Respond to customer inquiries regarding orders, shipping, and product information.
• Assist customers with any issues or concerns related to their orders, providing solutions as needed.
• Maintain accurate records of customer interactions and transactions in the database.
• Collaborate with team members to improve customer service processes and efficiency.
• Support other administrative tasks as assigned.

Qualifications:

• Matric or equivalent
• Proven experience in customer service, order processing, or a related role is preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficient in using computers and working with order management systems.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• A customer-focused attitude with a commitment to providing high-quality service.

Work Times (45 hours per week):

Monday - Friday

8:15am - 5:15pm

Saturday

8:30am - 1pm

Location:

Please take note of location when applying - 104 Wale Street, Cape Town, 8001.

Interested candidates are invited to submit their resume

Job Type: Full-time

Pay: R7 310,00 per month

Experience:

• customer service: 4 years (Preferred)

Work Location: In person

Role:

To provide sales operational and administrative support to the operations department.

Key Responsibilities and Accountabilities

Order Processing/Capturing/Checking Pricing

• Hotkey - Westpack, Game, Makro, Builders, TAL, Pick n Pay, and other Head Office generated orders including export orders.
• Process electronic orders received from customers and/or sales representatives
• Request purchase orders from the sales team where not received.
• Request authorisation numbers from customers before invoicing UMS, Shield, BEC, OK Group, Spar KZN and any new requirement from a customer.
• First order processing relating to any new and ongoing projects.
• EG: New process for Boxer first orders
• Boxer order checks to avoid duplications
• Process COD's by sending proforma invoice for payment and follow up with all relevant stakeholders.
• Queries and liaising with Accounts department on overdue accounts before orders can be invoiced.
• Updating pickslips where necessary and obtaining approval from Sales management team (E.g., Specials/ Deals/ Bespoke pricing, and add on's).
• Correcting and/or amending of pickslips when needed – ensuring pricing remains correct.
• BTS order processing
• order monitoring
• Ensuring official purchase orders are received and checked against pickslip.
• Order follow ups.
• First line of contact for communicating and resolving issues identified on orders with customers.
• Processing of customer quotations from sales team and NS mailbox.
• Process staff orders.
• Back up for order tracking when required.

Customer portal monitoring

• Daily checks on various customer portals for orders

Office Administration

• Answering switchboard, transferring calls, taking messages
• Daily Monitoring of the NS Mailbox
• Weekly batched reports to sales team
• Printing weekly concise for Reps (Monday to Wednesday) as well as ad hoc requests
• General office administration
• Cross functional department assistance when needed.
• Back up for credit processing
• Back up to sales administration
• Back up to invoicing
• Promo/deal monitoring and amending of pickslips when necessary
• Ordering of office consumables and follow ups
• Ordering of stationery for office

General

• Fleet management admin assistance
• Weekly sleepout claims
• ISM Reporting
• General assistance between the various teams and Senior Management
• Assistance with annual/bi-annual stock take

Job Type: Full-time

Ability to commute/relocate:

• Durban, KwaZulu-Natal (eThekwini): Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person

Exciting career opportunity for a sales order processing clerk Are you an energetic and self-motivated individual with a passion for sales? Do you thrive in a client-facing role and have a knack for handling fast-paced environments? We have the perfect opportunity for you

If you have 3-5 years of experience in internal sales or sales administration, preferably within the FMCG industry, then we want to hear from you

This is your chance to grow within a vibrant team while building and maintaining strong client relationships. If you're driven, detail-oriented, and ready to take on new challenges, this role is for you

Your duties will include but not limited to -

Loading new customers accurately onto Odoo ensuring all required fields are completed and kept up to date

Reviewing sales orders or contracts received via the orders email address to confirm the details are correct and process on Odoo within 24 hours

Accurately invoice all orders received by 1pm and handover to dispatch for picking

Communicate to customers and sales reps if items are out of stock and orders can't be fulfilled

Daily activity checking on retail portals eg Woolworths, PnP, Shoprite etc

Ensuring that customers stay within their credit limit and withhold further orders for customers with overdue balances until payment is received or approved by the CEO

Flag customers who exceed their credit limit and communicate this with the sales rep and management team.

Requirements:

Fluent in both English and Afrikaans. This role requires strong communication skills, persistence, and the ability to build relationships over the phone

Self-confident and motivated. You're proactive, reliable, and always strive for success

High attention to detail. Accuracy is key, especially when capturing orders and managing client details

3-5 years previous experience in tele-sales, customer service or a sales-driven role

Proficiency in Microsoft Office Suite (Excel, Word, Outlook)

Experience and proficiency on retail chain portals is essential

Exciting career opportunity for a sales order processing clerk! Are you an energetic and self-motivated individual with a passion for sales? Do you thrive in a client-facing role and have a knack for handling fast-paced environments? We have the perfect opportunity for you!

If you have 3-5 years of experience in internal sales or sales administration, preferably within the FMCG industry, then we want to hear from you!

This is your chance to grow within a vibrant team while building and maintaining strong client relationships. If you’re driven, detail-oriented, and ready to take on new challenges, this role is for you!

Your duties will include but not limited to -

• Loading new customers accurately onto Odoo ensuring all required fields are completed and kept up to date
• Reviewing sales orders or contracts received via the orders email address to confirm the details are correct and process on Odoo within 24 hours
• Accurately invoice all orders received by 1pm and handover to dispatch for picking
• Communicate to customers and sales reps if items are out of stock and orders can’t be fulfilled
• Daily activity checking on retail portals eg Woolworths, PnP, Shoprite etc
• Ensuring that customers stay within their credit limit and withhold further orders for customers with overdue balances until payment is received or approved by the CEO
• Flag customers who exceed their credit limit and communicate this with the sales rep and management team.

Requirements:

• Fluent in both English and Afrikaans. This role requires strong communication skills, persistence, and the ability to build relationships over the phone
• Self-confident and motivated. You’re proactive, reliable, and always strive for success
• High attention to detail. Accuracy is key, especially when capturing orders and managing client details
• 3-5 years previous experience in tele-sales, customer service or a sales-driven role
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Experience and proficiency on retail chain portals is essential

We're looking for an experienced and people-focused 
COP Team Manager
 to lead our Customer Order Processing team. This is a high-impact role where you'll set the order-processing strategy, drive operational improvements, and build an engaged, high-performing team that supports our company goals and core values.

What You'll Do

• Lead and coordinate the day-to-day activities of the COP Team.
• Manage administrative aspects: WebHR, monthly hours and points approval, scheduling (including vacation time) to ensure a healthy work-life balance for the team.
• Conduct performance evaluations and development reviews, including self-appraisals, seasonal evaluations, and regular one-on-ones.
• Identify team strengths and gaps, create improvement plans, and provide consistent feedback to cultivate a well-rounded, motivated, and productive team.
• Develop and maintain a COP Team development plan aligned with CX and company goals.
• Improve processes, create better operational models, automate workflows, and enhance partnerships with suppliers.
• Drive initiatives to strengthen team culture, engagement, and alignment with company core values.
• Identify underperforming processes and implement new operational modes for better results.
• Ensure all tools and programs are available and in good condition for smooth operations and customer satisfaction.
• Prepare the team for holiday season surges (algorithm adjustments, updates, meetings, etc.).
• Cooperate with partner- and customer-facing teams to ensure alignment, cross-team education, and collaboration.
• Participate in hiring, onboarding, and training of new team members in collaboration with HR.
• Oversee staffing needs, including seasonal adjustments.
• Promote healthy, productive, and supportive relationships within the COP team and with partners, suppliers, and florists.
• Act as a leader, mentor, and coach—motivating, guiding, and inspiring team members to reach their potential.
• Oversee and curate project work within the Core COP Team and lead your own high-impact projects.
• Occasionally work COP Shift Leader shifts during low season and full-time in December as needed.

What We're Looking For (Essential)

• Fluent English with excellent written and verbal communication skills.
• Ability to build warm interpersonal connections with colleagues, partners, and suppliers.
• Minimum 2 years' experience in outsourcing and/or direct work with suppliers.
• Strong writing, analytical, and problem-solving skills.
• Natural ability to help people solve job-related matters and provide personal support.
• Technical proficiency with Gmail, Google Drive, Excel, Word, and project management software (Asana).
• Goal-oriented mindset, strong sense of ownership, multitasking, and delegation skills.
• Self-organized, able to work without micromanagement, and comfortable in a fast-paced environment.

Nice to Have (Preferred)

• Additional languages relevant to our team (e.g., Russian, Spanish).
• Procurement, supply chain, or technically relevant work experience.
• Experience managing team operations.
• Flexibility working across diverse time zones.
• Oral presentation skills.
• Familiarity with other useful software (Airtable, HubSpot, Mural, Canvas, etc.).
• Ability to stay calm and focused under pressure.

Why You'll Love Working With Us

You'll be joining a company that values continuous improvement, effective communication, and a healthy, supportive team culture. In this role, you'll have the opportunity to shape processes, lead talented people, and make a measurable impact on both the team and our customers.

Qualification / Experience

Job Title
Vendor Management & Procurement Administrator

Job Description
So, who are we?
Hello, we're IG Group. We are a publicly-traded FTSE250 FinTech company who run mobile, web and desktop platforms that help our clients trade stocks & shares, leveraged products, Futures & Options and Crypto.

We are ambitious. Over 340,000 people already use our platforms. We're global with offices in 18 countries and products in 16 regions. We're hungry to move faster, ship better product for our customers and grow our user base. We believe in high autonomy, and we want people who are looking to do things differently in order to create better experiences for our customers.

We work in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth.

This is a dynamic role where you will manage and prioritize your workload to meet deadlines, build strong relationships with stakeholders and process partners, and communicate effectively across the business. You will act as an ambassador for change, demonstrate agility in your approach, and apply practical problem-solving skills with excellent attention to detail.
Key Responsibilities

• Manage business-as-usual (BAU) vendor management volumes, focusing on medium, high, business critical impact vendors.
• Lead end-to-end onboarding of vendors, including risk assessment and collaboration with subject matter experts (SMEs) i.e. Infosec, legal, compliance etc.
• Support the improvement of third-party risk management (TPRM) tools, processes, and frameworks to align with regulatory requirements and mitigate risk.
• Champion, socialise and collaborate with SME/Risk Owners on the implementation of TPRM Frameworks and methodologies as part of BAU
• Establish and maintain comprehensive outsourcing registers and risk registers to ensure accurate tracking of third-party relationships and associated risks

Lead change management initiatives pertaining to Vendor Management Policy updates and regulatory updates

• Take ownership of complex vendor onboarding requests and perform ongoing monitoring of business-critical and outsourced vendors, ensuring regulatory compliance.
• Maintain accuracy and quality of data in the Vendor Master Database. Proactively Streamline Master data maintenance processes and keep track of aging processes and follow up with stakeholders to understand the cause of these bottlenecks within the vendor onboarding cycle.
• Oversee and assist with vendor due diligence and pre-qualification processes as part of overall GRC (Governance,Risk,Compliance) operating procedures
• Manage requests in the vendor management mailbox and maintain agreed business SLAs and CSI scores by use of a tracking dashboard
• Respond to vendor management enquires in the vendor management mailbox within the agreed business SLA.
• Support Supplier Relationship Management team with compliance data, reports, and Quarterly Business review requirements.
• Initiate and lead communication, workshops/forums stakeholder training on the Vendor Management Policy and related procedures periodically where gaps exist
• Lead the Third-Party Vendor communications process and establish feedback mechanisms and forums to ensure smooth operations.
• Maintain a single point of contact for Third-Party Vendor escalations to resolve issues, complaints, queries and to optimise client satisfaction.
• Respond to audit queries (internal/external) on vendor management topics and support vendor management to implement any audit recommendations moving forward.
• Review contracts/legal agreements for low risk/value spend less than GBP100K
• Manage collation of contracts and other supplier related artifacts (Order forms, Quotes, etc) in line with the records management policy
• Collaborate with the VM&P analyst and VM&P Manager to provide reporting on outsourcing registers, vendor management processes, KPIs, SLAs, and remediation tracking.

Process and Technology Optimisation – Should be keen on process improvement initiatives and must be open for increased demand in AI involvements.

• Contribute to the improvement and maintenance of onboarding and due diligence procedures (TPRM tools) in Aravo and other associated systems to align with regulatory requirements and mitigate risk.
• Identify opportunities to enhance and automate P2P (Procure to Pay) workflows using ERP systems (SAP,ARAVO, ServiceNow)
• Leverage AI-powered analytics tools for vendor risk monitoring, predictive insights, and process automation
• Conduct regular audits of vendor management processes, including verifying the correct application of BIR (Business Information Requirements) and spend categories, to ensure compliance and data integrity
• Assist in the review of the Risk and Control Self-Assessment (RCSA) and in evaluating and improving vendor management controls.

Required Experience & Skills

• Experience working with third-party vendors in procurement or vendor management roles.
• Background in financial services or other regulated industries.
• Knowledge of vendor lifecycle management and procure-to-pay processes.
• Ability to operate as a specialist, taking full ownership of complex vendor requests.
• Understanding of global vendor management regulations and risk assessment.
• Effective communication and stakeholder management skills.
• Skilled in dispute resolution, conflict negotiation, and stakeholder de-escalation and escalation management.
• Agile, flexible, and able to respond to demanding business needs.
• An ability to to focus on continuous improvement mindset with ability to challenge existing processes
• Excellent attention to detail and practical problem-solving ability.
• Experience with regulatory frameworks such as DORA is highly desirable.
• Understanding of MAS (Outsourcing Guidelines) Regulations or other financial service provider regulations an advantage.
• A working understanding of AML (Anti-Money Laundering), PEP (Politically Exposed Persons), Dun & Bradstreet reports, and sanctions screening processes
• Adapting to changes quickly and to deliver at pace is essential.

How We Work
We try to take a thoughtful approach to our ways of working as a company. We follow a hybrid working model with 3 days in the office – which we think balances the need to collaborate effectively and connect with each other. When it comes to how we deliver, there are 5 things we want everyone to do to drive high performance, better learning and career satisfaction:

• Lead and Inspire: Drives trust, alignment, and enthusiasm
• Think Big: Focus on the problems that most impact commercial outcomes
• Champion the client: Understand and prioritise client's needs
• Deliver at pace: Push for fast, sustainable growth;
• Raise the bar: Take ownership, be accountable and share feedback

We believe that diversity is vital to success, it fuels creativity, drives innovation and sets us up for global success. We're committed to building teams with a variety of perspectives and skills to help us realise our vision and strategy, that's why we encourage applications from people with diverse backgrounds and experiences to join us on this journey. Learn more about our D&I approach here.

The Perks
Your growth fuels our success Thrive with tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports and social clubs. Enjoy extra time off for volunteering and community work.

What You'll Get
In your role, you will receive an attractive selection of benefits working with IG:

• Flexible working hours and hybrid working model
• Performance-related bonuses
• 30 days annual leave
• Additional 1 day off on your birthday
• And 2 more days' off for volunteering activities per year
• Career-focused technical and leadership training's in-class and online, incl. unlimited access to LinkedIn Learning platform
• Contribution to Gym membership and more.

Join us for this exciting journey.
Apply now
Number of openings
0

Job Overview

Business Segment: Group Functions

Location: ZA, GP, Johannesburg, 30 Baker Street

Job Type: Full-time

Job Ref ID: A-0001

Date Posted: 10/1/2025

Job Description

To provide specialist advice to the Managed Services Function within South Africa in order to ensure adherence to the governance requirements and optimal performance by Third-Party Vendors with specific focus on strategic relationship management, vendor risk management, adherence to all Procurement processes, standards, service level agreement measurement and reporting to ensure consistent internal and external client experience.

Qualifications

A degree in Business Commerce or Risk Management would be required.

Experience Required:

3-4 years experience in Vendor Management and strategic sourcing. Monitoring and measuring service delivery against agreed service level agreements would be critical. Leading engagements with Third-Party Vendors to resolve performance issues would be important.

3-4 years experience working with cross-functional teams fostering collaboration and teamwork.

Experience in engaging with a broad spectrum of stakeholders including senior executives. Knowledge of standard business processes including work prioritisation, best practices.

5-7 years proven experience in production, with particular experience in service industry and/or fast moving consumer goods.

Experience within a customer facing environment across geographic boundaries essential. Experience in managing multiple client interfaces and dealing with variable issues.

Experience in providing operational, logistical, governance and control functions for a large business unit, company or multinational organisation.

Additional Information

Key Responsibilities:

Analyse specific identified problem areas in terms of Third-Party Vendor service delivery and resolve disputes in a professional and orderly manner. Develop the Vendor Management strategy for Managed Services within Technology and Operations, South Africa and ensure alignment to the overall Standard Bank strategic theme of Client Centricity as well as the relevant Client Segments strategies.

Drive all client and business partner service level agreements for Managed Services within South Africa to ensure effective end-to-end service delivery and consistent internal and external client experience. Drive and monitor compliance of operational procedures ensuring no deviation from agreed standards to prevent losses.

Drive compliance of all aspects relating to occupational health, safety and environmental management, including risk analysis & development of disaster recovery strategies, processes and plans in line with legislation and regulatory requirements.

Drive cost management and budgetary control, including the development and management of the operational budget to control cost within budget.

Drive the adherence of Third-Party Vendor Service Level Agreement standards as per individual contractual agreements to ensure an optimal client experience and service delivery against agreed standards.

Establish and implement Third-Party Vendor Management dashboards and scorecards to make Vendor performance visible to all relevant parties and stakeholders. Establish and maintain effective relationships with Third-Party Vendors on behalf of Managed Services, Technology and Operations to ensure cost effective operations, effective contract management and healthy Vendor relationships. Identify and report risks relating to Third-Party Vendor Management and performance to the Operational Risk Function, Information Technology Security, Procurement and Compliance to ensure mitigation of risks. Identify opportunities to improve and/or automate Managed Services processes and systems to increase and optimise the client experience.

Lead and drive engagements with Business Partners and Vendors nationally and attend the relevant Forums to present on the performance and service delivery of Third-Party Vendors with analysis to support continuous service improvements.

Lead the Third-Party Vendor communications process and establish feedback mechanisms and forums to ensure smooth operations.

Maintain a single point of contact for Third-Party Vendor escalations to resolve issues, complaints, queries and to optimise client satisfaction.

Behavioural Competencies:

Adopting Practical Approaches

Articulating Information

Challenging Ideas

Checking Things

Convincing People

Developing Expertise

Documenting Facts

Examining Information

Exploring Possibilities

Interacting with People

Making Decisions

Providing Insights

Technical Competencies:

Business Acumen (P&C)

Dispute Negotiation

Process Governance

Procurement Knowledge

Risk Management

Supplier Relationship Management

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any from of payment as part of our recruitment process. If you experience this, please contact our Fraud line on or