25 Public Sector Consultant jobs in South Africa

Position:
Management Consulting Intern

Location:
Sandton, South Africa

Start Date:
Immediate

Role Overview:

We are looking for a highly motivated and detail-oriented Management Consulting Intern to join our dynamic team. In this role, you will gain hands-on experience supporting various management consulting projects, particularly in bid and proposal management, project administration, and research.

Key Responsibilities:

As a Management Consulting Intern, you will:

• Bid & Proposal Management:
• Create, prepare, and submit bids/proposals for tenders.
• Ensure all submissions meet client requirements and deadlines.
• Project Administration and Coordination:
• Assist in the coordination and administration of consulting projects, ensuring smooth workflow and proper documentation.
• Report Writing & Documentation Management:
• Write, review, and edit project reports and consulting deliverables.
• Maintain and organize critical project documentation via OneDrive.
• Ensure that all certified documents are up-to-date and valid.
• Research & Analysis:
• Conduct research to support consulting projects and strategic initiatives.
• Assist with preparing presentations and client-facing documents.
• Team Collaboration & Support:
• Participate in internal and client meetings as required.
• Support senior consultants in preparing reports and documentation.
• Client engagement & Support:
• Attend client meetings and provide support for presentations and other engagements

Skills & Qualifications:

The ideal candidate should have the following qualifications and skills:

• Education:
• A post-graduate qualification or currently pursuing a post-graduate qualification in Commerce, Humanities or Industrial Engineering
• Key Skills:
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Strong research, report writing, and analytical skills.
• Excellent verbal and written communication abilities.
• Personal Attributes:
• Self-driven with a strong desire for professional growth.
• Highly organized with strong attention to detail.
• Ability to handle multiple tasks and work independently.
• Additional Requirements:
• Valid driver's license.
• Flexibility to work beyond normal office hours when required.
• Willingness to travel as needed.

Department:
Management Consultants

Location:
South Africa

Description
Allied Talent Partners (ATP), a Three Cairns Group initiative, is a mission-driven, not-for-profit talent marketplace focused on solving the human capital bottlenecks slowing down sustainable development efforts in emerging economies, with an initial focus on Africa. ATP connects vetted, experienced, context-relevant professionals to high-impact opportunities in energy access and sustainable development – strengthening local capacity and fuelling economic vitality. We specialize in fixed-term, deliverable-driven engagements – from interim leadership and generalist projects to niche technical expertise – handling project scoping, talent vetting and matching, contracting, payroll, and compliance so that our clients can focus on impact.

High-Level Overview
The client is a South African management consulting firm that helps institutions deliver meaningful transformation. It primarily serves the public sector, including municipalities and municipal-owned entities, tackling complex service delivery challenges. The firm works in lean, senior-led teams that focus on apprenticeship, capability building, and delivering results in real-world contexts.

The client is replacing a departing consultant and requires a generalist Consultant to join its municipal transformation team. The consultant will independently manage a defined workstream, from diagnostics and business requirements through to implementation support. Immediate assignments include a digital transformation program within a municipal entity, where the consultant will assess maturity, define future-state processes, and support system enablement on a department-by-department basis; and a productivity transformation across eight districts, helping to standardize operating models, processes, and technology.

The role requires strong problem-solving, execution and process management skills, comfort working in the public sector, and the ability to engage directly with client stakeholders. Candidates should bring depth in either digital, strategy, or operating model work, with the flexibility to grow across all three.

Role and Responsibilities
Role:
Consultant (Generalist) — Public Sector Transformation
Direct Report:
Engagement Manager (day-to-day), with oversight from Associate Partner and Managing Director
Candidates Required:
1
Key Deliverables:
The consultant will take ownership of a workstream and collaborate with colleagues, leadership, and clients to conduct diagnostics, design recommendations, drive implementation, and engage stakeholders across diverse contexts, projects, and topics. While the project pipeline is expected to evolve, initial projects include:

• Digital Transformation
  (Municipal Entities): Manage implementation of digital transformation within assigned departments.
• Onboarding & Workstream Setup:
  Review maturity tools, BRD frameworks, and prior assets; agree scope, metrics, and review cadence; and develop workplan
• Diagnostics & Maturity Assessment:
  Conduct interviews and artifact reviews; map current processes/systems; deliver maturity assessment and gap analysis.
• Business Requirements & Operating Model Alignment:
  Facilitate requirements gathering, draft BRD, and align to-be processes with governance and reporting structures.
• Solution Definition & Vendor Coordination:
  Package requirements for solution design; liaise with vendors/developers; validate designs against BRD and to-be processes.
• Implementation Support & Project Management:
  Manage RAID log, timelines, and dependencies; lead stand-ups and Steering Committee reporting; coordinate SIT/UAT testing and sign-off.
• Change Management & Enablement:
  Draft SOPs, quick guides, and training materials; prepare stakeholder comms; embed sustainability and benefits tracking.
• Performance Tracking, Handover & Rotation:
  Deliver dashboards and closure packs; capture lessons learned; rotate to next department or pivot to productivity program.
• Productivity transformation
  (Eight Districts): Manage implementation of process and operating model standardization across districts.
• Onboarding & Workstream Setup:
  Define scope for the assigned district; confirm success metrics; align with PMO governance cadence; and finalize workplan
• Diagnostics & Maturity Assessment:
  Map people, processes, and technology; identify inefficiencies, redundancies, and district-level variations.
• Business Requirements & Operating Model Alignment:
  Apply firm templates to re-engineer processes; harmonize policies, governance, and reporting lines across districts.
• Solution Definition & Tools:
  Contribute to technology selection and integration; ensure process alignment with chosen platforms.
• Implementation Support & Project Management:
  Manage RAID log, timelines, and dependencies; consolidate district inputs into the central PMO for oversight
• Change Management & Enablement:
  Develop comms, SOPs, and training to support adoption of new processes and systems.
• Performance Tracking, Handover & Rotation:
  Stand up dashboards/KPIs to track productivity gains; deliver closure packs; support PMO scaling across districts.

Requirements
Experience Required:

• ~2–3 years' experience in management consulting.
• Demonstrated ability to own a workstream end-to-end with guidance from a team lead.
• Comfort operating across strategy, digital transformation, and process/operating model; a spike in any one area is welcome.

Technical Requirements:

• 4-year degree in any discipline (minimum requirement)
• Core consulting toolkit: problem definition, structuring, analysis, recommendation, synthesis, and presentation.
• Strong PowerPoint and Excel skills for analysis and communication.
• Strong end-to-end process management, orchestrating and coordinating across all stakeholders to deliver milestones on time

Other Skills:

• Structured problem-solver; concise communicator (written decks and verbal updates).
• Strong stakeholder management skills (internally and with department-level clients)
• Learning mindset; able to switch contexts and maintain momentum under hybrid ways of working.
• High ownership, reliable follow-through, and attention to detail

**Working Arrangement

Location:
Based in Johannesburg – on-site at client locations across the metro as required
Language:
English
Travel:
TBD
Terms of agreement:

Start Date:
ASAP - Mid-October
Contracting Period:**
18–36 months

Job Description
Job Overview:
The Policy Review Adviser will manage referrals received into the Policy Analysis Team from a variety of sources relating to misrepresentation, non-disclosure and potential indemnity concerns, within agreed authority levels and within agreed SLA.

Job Responsibilities

• Investigate all cases of potential misrepresentation and non-disclosure at policy inception and claims stage through to completion received via a variety of referral sources into CFS; working to agreed SLA's and following the Policy Validation Guide and CFS Procedure documents Investigate the validity of FCIM'S customers claims history by carrying out post sale CUE (Claims Underwriting Exchange) match validation and processing any necessary changes to the policy.
• Investigate, through to a conclusion, policies where Quote Manipulation is suspected prior to the inception of the policy
• To investigate and manage any potential voidance cases referring to Policy Analysis Level 2 or Senior for sign off
• Contacting policyholders by phone and email, adhering to TCF and DPA principles, to resolve any discrepancies related to misrepresentation, non-disclosure or indemnity issues.
• To update and revise customers' policy details making any necessary adjustments and cancellations.
• Make outbound calls to customers in relation to validation procedures/ queries whilst adhering to TCF and DPA principles.
• Administer and process incoming post and e-mail, including the scanning of relevant documents.
• Handle all complaints received effectively and efficiently adhering to FCIM Complaints policy
• Manage the delegated mailboxes ensuring all correspondence is actioned with agreed SLA's.
• Promptly identifying matches that do not require further investigation and ensure closure is actioned in a timely manner, within SLA's.
• Maintain positive relationships with all business employees and departments comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
• Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times
• Any other reasonable duties

Job Requirements

• Minimum of a Matric/NQF 4 qualification
• Solid insurance experience
• Vehicle insurance claims experience
• Strong Microsoft Office experience with Word, Excel and Power - Point.
• High level Customer Service Skills

Experience Required

• Previous experience in a complaint handling role, ideally with experience in early resolutions
• Experience in handling fraudulent claims/misrepresentation at policy inception will be advantageous
• Previous complaint handling experience within an FCA regulated business is ideal.
• Experience taking both outbound and inbound calls
• Providing the best resolution for the customer

Skills Required

• Good communication skills, both verbal and written
• Good time management and organization skills
• Problem solving skills with the ability to adopt a logical approach to resolving problems
• Good data and statistical analysis skills
• Good technical skills
• IT and software skills, including good Microsoft Excel and Word knowledge

Preferred Requirements/Skills

• Experience/exposure to UK customers'/clientele.
• RE qualification
• FAIS credits

Core Behaviour
Huntswood's employees are described as dependable, driven and collaborative.

The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative

"It's not just about what we do, but the way we do it. And it's our values that make us special."

NB: All appointments are subject to the positive outcome of pre-employment verification checks.
Apply

South African Technology & Innovation Centre (SATIC) is the latest part of PwC, a global brand delivering services for the biggest clients in the world. PwC leads the way in human led, technology enabled professional services, working with clients to transform their business and make it fit for the future.

We are looking for candidates who bring in-depth market experience, who see technology as a way to enable and drive human innovation and who want to be a part of a community of solvers, to tackle the biggest challenges in society.

If you are looking for a career where every day is different, where challenges are complex and where you can make a real difference, then we want to hear from you. By choosing to join SATIC, you are choosing to work with teams all over the world, harnessing the power of world leading tech and making a difference to real people's lives.

About the Consulting Risk Management Team

The Consulting Risk Management (CRM) team is a group of risk management professionals. We work strategically, hand in hand with UK leadership, engagement leaders and teams helping them navigate the numerous and often unexpected challenges that developing and delivering exceptional client service brings. You will be joining a high performing risk management team with a wealth of experience, whether you are based in
Johannesburg, Cape Town or Durban
.

We support the Consulting business through the entire engagement lifecycle by providing a consultative and collaborative approach to risk management, enabling delivery of complex, multi-million-pound, multi-territory, tech-enabled transformation projects for our clients.

About Consulting

The UK Consulting Line of Service is in the business of transformation. We combine strategy, technology and management consulting expertise to help organisations succeed. We deliver a wide variety of services to our client base, including large-scale, complex technology implementations and transformations.

Qualifications, experience & skills

Qualifications / certifications:

• Degree in Commerce / Accounting/Finance / Business / Law / Risk Management

Experience:

• 5-6 years of relevant professional experience
• Minimum of 1 year experience in a management or team leadership role.
• Preferably experience working in a regulated business

Skills:

• An ability to develop and maintain strong relationships built on trust within the business and wider risk management community.
• The ability to analyse complex issues, use multiple sources of information to develop solutions, apply judgment and provide pragmatic recommendations.
• Excellent organisational skills with the ability to drive, manage and deliver multiple tasks and projects, even when under pressure, and be open to working in a changing environment.
• The potential to analyse and assess information, including contracts, regulatory and legislative materials, to be able to give accurate and practical advice.
• Desire to develop technical skills and be prepared to seek out knowledge on risk and compliance issues.
• Ability to communicate clearly and with self-confidence to all levels of staff, including at the most senior levels.
• Effective oral and written communication with the ability to provide well-reasoned and self-assured responses, even when challenged.
• An ability to take the initiative but keep others informed of progress and escalating issues where appropriate.
• Strong reporting skills, with an ability to develop templates and review draft reports, along with strong change management skills including behavioural and cultural change.
• Ability to line manage and coach a small team of more junior staff

Desirable skills

• Experience from working in a Consulting client facing role particularly in relation to technology-enabled transformations, technology products, digital offerings, emerging technology or tech alliances, and/or a risk or compliance role, is desired but not essential. You will receive coaching and the opportunity to become a subject matter expert in the field of risk management
• Communicating with impact and empathy
• Developing self and others through coaching
• Building and sustaining relationships with "internal clients"
• Being passionate about client service
• Being curious – learning, sharing and innovating
• Leading and contributing to team success
• Demonstrating courage and integrity and professional skepticism
• Acquiring and applying commercial and technical expertise
• Being open-minded, practical and agile with change

Responsibilities

The successful individual will have the opportunity to develop beneficial relationships across the UK firm including with specialists from our legal, conflicts, data protection and compliance teams, while gaining an invaluable insight into our Consulting strategy. You will be provided with coaching to allow you the opportunity to become a subject matter expert in the field of risk management and gain valuable transferable skills including leadership, influencing, negotiation and analytical skills. Responsibilities will include, but not be limited to:

Driving Risk & Quality Management for the business

• Providing support to the business through our query advisory service, advising client facing teams with regard to risk management issues, as and when they require assistance and guidance.
• Advising and supporting engagement teams in managing the wide range of risks related to the development of opportunities and delivery of services to clients. You will be aligned to support one of our Solutions and will have the opportunity to learn about the services they provide and build relationships with key individuals in this team.
• Helping to upskill and knowledge share with the business on risk matters such as key changes to process and policy.
• Opportunities to advise teams on the risks associated with their use of technology and provide support for teams who are proposing to launch new services.

Transformation / projects

• Contribution to and influencing of the development and revision of policies and methodology and working with teams to successfully implement those changes.
• Proactively identifying and driving forward continuous improvement opportunities to improve the way we manage risk.
• Responsibility for taking on the rewarding task of assisting in the identification of the training needs of the Consulting population and contributing to the design and delivery of key risk management training for Partners and staff.

The role

The CRM team is seeking a curious, motivated and agile Manager to join our team. This is a varied, interesting role that provides an opportunity for personal development - no two days will be the same The role includes a variety of responsibilities, including operational risk management by advising teams across the Consulting business on a wide range of matters such as contractual and delivery risk on engagement opportunities alongside more strategic projects to improve how risk is managed across the firm.

South African Technology & Innovation Centre (SATIC) is the latest part of PwC, a global brand delivering services for the biggest clients in the world. PwC leads the way in human led, technology enabled professional services, working with clients to transform their business and make it fit for the future.

We are looking for candidates who bring in-depth market experience, who see technology as a way to enable and drive human innovation and who want to be a part of a community of solvers, to tackle the biggest challenges in society.

If you are looking for a career where every day is different, where challenges are complex and where you can make a real difference, then we want to hear from you. By choosing to join SATIC, you are choosing to work with teams all over the world, harnessing the power of world leading tech and making a difference to real people's lives.

About the Consulting Risk Management Team

The Consulting Risk Management (CRM) team is a group of risk management professionals. We work strategically, hand in hand with UK leadership, engagement leaders and teams helping them navigate the numerous and often unexpected challenges that developing and delivering exceptional client service brings. You will be joining a high performing risk management team with a wealth of experience, whether you are based in
Johannesburg, Cape Town or Durban
.

We support the Consulting business through the entire engagement lifecycle by providing a consultative and collaborative approach to risk management, enabling delivery of complex, multi-million-pound, multi-territory, tech-enabled transformation projects for our clients.

About Consulting

The UK Consulting Line of Service is in the business of transformation. We combine strategy, technology and management consulting expertise to help organisations succeed. We deliver a wide variety of services to our client base, including large-scale, complex technology implementations and transformations.

Qualifications, experience & skills

Qualifications / certifications:

• Degree in Commerce / Accounting/Finance / Business / Law / Risk Management

Experience:

• 2-3 years of relevant professional experience
• Preferably experience working in a regulated business

Skills:

• An ability to develop and maintain strong relationships built on trust within the business and wider risk management community.
• The ability to analyse complex issues, use multiple sources of information to develop solutions, apply judgment and provide pragmatic recommendations.
• Excellent organisational skills with the ability to drive, manage and deliver multiple tasks and projects, even when under pressure, and be open to working in a changing environment.
• The potential to analyse and assess information, including contracts, regulatory and legislative materials, to be able to give accurate and practical advice.
• Desire to develop technical skills and be prepared to seek out knowledge on risk and compliance issues.
• Ability to communicate clearly and with self-confidence to all levels of staff, including at the most senior levels.
• Effective oral and written communication with the ability to provide well-reasoned and self-assured responses, even when challenged.
• An ability to take the initiative but keep others informed of progress and escalating issues where appropriate.
• Strong reporting skills, with an ability to develop templates and review draft reports, along with strong change management skills including behavioural and cultural change.

Desirable skills

• Experience from working in a Consulting client facing role particularly in relation to technology-enabled transformations, technology products, digital offerings, emerging technology or tech alliances, and/or a risk or compliance role, is desired but not essential. You will receive coaching and the opportunity to become a subject matter expert in the field of risk management
• Communicating with impact and empathy
• Developing self and others through coaching
• Building and sustaining relationships with "internal clients"
• Being passionate about client service
• Being curious – learning, sharing and innovating
• Leading and contributing to team success
• Demonstrating courage and integrity and professional skepticism
• Acquiring and applying commercial and technical expertise
• Being open-minded, practical and agile with change

Responsibilities

The successful individual will have the opportunity to develop beneficial relationships across the UK firm including with specialists from our legal, conflicts, data protection and compliance teams, while gaining an invaluable insight into our Consulting strategy. You will be provided with coaching to allow you the opportunity to become a subject matter expert in the field of risk management and gain valuable transferable skills including leadership, influencing, negotiation and analytical skills. Responsibilities will include, but not be limited to:

Driving Risk & Quality Management for the business

• Providing support to the business through our query advisory service, advising client facing teams with regard to risk management issues, as and when they require assistance and guidance.
• Advising and supporting engagement teams in managing the wide range of risks related to the development of opportunities and delivery of services to clients. You will be aligned to support one of our Solutions and will have the opportunity to learn about the services they provide and build relationships with key individuals in this team.
• Helping to upskill and knowledge share with the business on risk matters such as key changes to process and policy.
• Opportunities to advise teams on the risks associated with their use of technology and provide support for teams who are proposing to launch new services.

Transformation / projects

• Contribution to and influencing of the development and revision of policies and methodology and working with teams to successfully implement those changes.
• Proactively identifying and driving forward continuous improvement opportunities to improve the way we manage risk.
• Responsibility for taking on the rewarding task of assisting in the identification of the training needs of the Consulting population and contributing to the design and delivery of key risk management training for Partners and staff.

The role

The CRM team is seeking a curious, motivated and agile Senior Associate to join our team. This is a varied, interesting role that provides an opportunity for personal development - no two days will be the same The role includes a variety of responsibilities, including operational risk management by advising teams across the Consulting business on a wide range of matters such as contractual and delivery risk on engagement opportunities alongside more strategic projects to improve how risk is managed across the firm.

*Job Requisition Details *
REQ#

Location: Eastern Cape

Closing Date: 06 October 2025

Talent Acquisition: Bongiwe Mchunu

Job Family
Sales And Services

Career Stream
Sales

Leadership Pipeline
Manage Self: Professional

Job Purpose
To develop and implement strategies to grow and retain the market nationally in line with Commercial Banking objectives and aiming to increase Nedbanks' market share.

*Job Responsibilities *

• Formulate and manage provincial Public Sector budget through assessment of market trends and business banking strategy.
• Ensure delivery of annual financial targets and strategy by adhering to budget and timelines.
• Ensure business results are achieved by distributing annual financial targets according to guidelines to relevant areas and by monitoring and tracking achievement of targets.
• Improve sales targets and assist Business Managers to structure Public Sector CVP's or tenders by providing professional guidance and input.
• Identify opportunities for cross selling and identify possible leads for referral to other channels, by engaging with public sector entities at national, provincial, local government and scanning the environment.
• Increase market share and identify opportunities to increase acquisition targets by promoting customer value propositions within existing networks.
• Develop a thorough understanding of the public sector segment business and needs through conducting client visitations, by assessing the various municipality bodies risk profile in preparation of the accreditation process.
• Establish and maintain relationships with stakeholders through collaboration with business partners (e.g. area managers), by communicating and sharing client information and passing on leads.
• Develop and enhance public sector models by partnering with external stakeholders (e.g. Public Sector) formally and informally.
• Enhance the profile of Nedbank among the public sector fraternity; develop and deliver public sector marketing plans by organising sponsorships, events and/or road shows.
• Develop collaborative relationships with stakeholders through establishing strategic internal and external partnership agreements.
• Develop trusting relationships with stakeholders by establishing and providing a central point of contact nationally with Public Sector bodies and by enabling smooth flow of work.
• Draft Public Sector visitation plan by planning visits according to public sector strategy, annual plans and targeting "most wanted" clients and by reviewing progress, revising plans and monitoring progress.
• Review client value propositions annually by assessing industry and/or market trends.
• Monitor and identify potential risks of portfolio through analysis of early warning signals (e.g. cash-flow constraints, growing debt etc.), implementing appropriate actions to mitigate risk (e.g. offer appropriate assistance in terms of support) for both the client and Nedbank.
• Ensure a uniform credit process is applied across regions, by providing customised client value propositions, input into credit guidelines and credit minutes, assessing applications and recommending approval and/or decline of applications.
• Provide input and advice pertaining to the selection of business solutions/products that can be offered to the sector through regular engagement with various product houses and by ensuring that new developments and/or solutions.

*Professional Knowledge *

• Knowledge of the following legislation, as it relates to the Public Sector: Public Finance Management Act (PFMA)
• Municipal Finance Management Act (MFMA)
• Any other relevant legal framework and legislation applicable in the public sector
• Knowledge of Commercial Banking and other bank's products and services across segments

*Type of Exposure *

• Analysing situations or data that requires an evaluation of multiple factors
• Building and maintaining effective cross-functional relationships with internal and external stakeholders
• Sharing information in different ways to increase stakeholders understanding
• Communicating complex information orally.
• Interacting at executive forums and board meetings
• Negotiating a major deal/contract
• Implementing and managing strategies to achieve business area objectives
• Conducting market research and scanning the environment
• Analysing business operations
• Assessing and analysing financial statements

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• BComm Hons/ Advanced Degree in Finance

Minimum Experience Level

• 8 - 10 years Sales experience in the Financial Services Industry, of which at least 3 years must be in the Public Sector banking

*Technical / Professional Knowledge *

• Base/Market Segments
• Business Acumen
• Business terms and definitions
• Nedbank vision and strategy
• Principles of project management
• Relevant Nedbank product knowledge
• Relevant regulatory knowledge
• Risk management process and frameworks
• Cluster Specific Operational Knowledge
• Credit Assessment for Credit Wortiness oF Client

Behavioural Competencies

• Building Partnerships
• Coaching
• Customer Focus
• High-Impact Communication
• Driving Successful Customer Engagements
• Technical/Professional Knowledge and Skills

Please contact the Nedbank Recruiting Team

Empowering Africa's tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary
Optimise the profit and economic value of portfolios of Growth Business key account clients requiring medium to high complexity commercial banking requirements by focusing:

• origination efforts to quire new clients;
• cross-sell to existing client base;
• coverage efforts to service clients in accordance to the segment CVP

Job Description
Drive Financial Targets:
Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base

Relationship and Service Management:
Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients

Manage Risk Assessment:
Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.

Collaboration:
Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education
Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised

When it comes to putting people first, we're number 1.
The number 1 Top Employer in South Africa.

Certified by the Top Employer Institute 2025

Role Purpose/Business Unit:
To oversee and manage the segment sales teams, and collaborates with internal and external stakeholders with the objective to defend and grow the segment base, through ensuring account planning and opportunity management translate to sales, implementation and delivery of service that are geared towards the achievement of segment sales targets, customer experience and commercial objectives of the portfolio i.e. meeting annual targets on sales, revenue, profitability margins etc .

Your responsibilities will include:
Sales Management

• Manage, monitor and review segment sales targets
• Contribute to sales targets setting for the respective segment sales team in line with overall sales target
• Operationalise the sales plan so as to meet the segment sales targets
• Develop a sales plan and monitoring its implementation
• Leadership of virtual segment account teams to meet targets for profitability and revenues
• Lead development of contact strategies and account development plans (ADP) for each of the allocated accounts within the portfolio
• Lead development of a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated segment accounts to ensure sales prospects are closed
• Ensure operational Service delivery of all service touchpoints through the management and mentorship of the segment sales team
• Identify potential new opportunities through analysis of business intelligence reports
• Understand customer patterns and market behaviour to inform data-driven forecasting strategies to increase profitability through improved targeted sales strategies
• Provide leadership, guidance and motivation to the segment sales team
• Direct lead generation initiatives to support new business acquisition via the sales segment team
• Represent Vodacom at client negotiations
• Drive market leadership on Customer NPS through understanding the value of profitable customers and delivering outstanding service

Stakeholder Management

• Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals
• Develop a healthy, productive, and respectful relationship with all stakeholders based on integrity and professionalism
• Develop relationships to create new value and opportunities
• Develop and maintain key account relationships with channel partners, ensuring that channel partners are aligned to the customer experience expectations and to the sales partner strategy framework
• Proactively manage communication to relevant stakeholders in line with the customer product life cycle
• Develop contact strategies and account development plans (ADP) for allocated accounts
• Own escalated customer complaints from a service perspective
• Resolve sales and pricing claims on debtors trading accounts
• Serve as the link of communication between key customers and internal teams
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Provide account data to the manager for developing a sales plan and monitoring its implementation
• Develop a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated accounts to ensure sales prospects are closed
• Resolve any issues and problems faced by customers and deal with complaints to maintain

Reporting

• Prepare monthly/ Weekly Run Rate and Demand Management
• Perform Sales Analysis by product
• Annual Sales Strategy & Budget Planning
• repare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
• Forecast and track key account metrics
• Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic Account Plan / Joint Account Planning)

Delivering through People

• Oversee the activities of the segment team to ensure effective delivery of business outcomes
• Supports and enables the team to succeed by encourage frequent knowledge sharing between team members amongst other enablement initiatives
• Create fit for future organisation capability through skills development informed by skill gap analysis in line with business strategy and ensuring that the identified skills gaps, are addressed through training
• Develop a high performing team by embedding formal performance management process, informal coaching through continuous 1:1 performance discussion
• Embed the Spirit of Vodacom by living the Spirit behaviours and ensuring consistent Spirit engagement initiatives
• When required, initiate disciplinary processes for team members calling on support from HR when required
• Resolve grievances raised by team members and escalate only if required
• Motivate team members and ensure that their efforts are recognised by using Vodafone Stars platform.

The ideal candidate for this role will have:

• Degree / Diploma – Essential. (A 3-year Sales / Technical or Business Diploma/Degree or SAQA Accredited relevant Equivalent)

• A Post Graduate Degree in Sales/Marketing/Business Commerce or related field advantageous

• A minimum of 8 years' Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:

• Portfolio management

• Ability to increase NPS results and reduce administrative expense

• Ability to build relationships

• 2 years management experience

Technical Competencies

• Growth mind set and out of box thinking
• Experience in solution selling within enterprise customers
• Deep understanding of the customer's business, it's market and industry alongside key decision-makers and influencers in account organisation
• Ability to translate customer's objectives and strategy into relevant Vodacom Business propositions
• Successful track record of managing sales teams and demonstrate profitable revenue growth
• Translates strategy into clear areas of focus and priorities for
• Understanding of the SA telecommunication landscape
• Understanding of Companies customer requirements
• Understanding of technical concepts and the ability to communicate it as viable appealing market offerings
• Understanding of SA business landscape
• Understanding of the Value Chain Analysis with regards to various customer businesses
• Customer Focus: Prioritising customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership
• Organisational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications:
23 September 2025.
The base location for this role is
Port Elizabeth.
The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.