90 Program Manager jobs in South Africa

JOB DESCRIPTION
Key Responsibilities:

• Lead the end-to-end program lifecycle, from ideation to implementation, for key initiatives within our product portfolio.
• Collaborate with stakeholders to establish program vision, strategy, and roadmap, aligning with business objectives and customer needs.
• Conduct market research, competitive analysis, and customer feedback to unearth opportunities and guide program decisions.
• Define and prioritize features based on value, feasibility, and strategic alignment, leveraging agile methodologies to drive rapid iteration and delivery.
• Work closely with engineering teams to translate requirements into actionable user stories, offering clear direction and support throughout the development process.
• Monitor and analyze program performance metrics, pinpointing areas for enhancement and optimization to enrich the customer experience and drive business outcomes.
• Serve as a subject matter expert on industry trends, emerging technologies, and best practices in Program Management, sharing insights and fostering continuous learning and improvement across the organization.

Qualifications and Experience:

• Bachelor's Degree in Engineering, IT, Computer Science, or Commerce fields.
• Program Management Certification.
• Proven experience as a Program Manager, with a track record of successfully launching and optimizing digital products.
• 5+ years of experience collaborating with engineering teams in a fast-paced environment, demonstrating the ability to manage multiple projects, stay organized, and prioritize deadlines effectively.
• Project Management experience is an advantage.

Skills:

• Strong analytical skills and data-driven decision-making capabilities, with the ability to translate complex insights into actionable strategies and initiatives.
• Excellent communication and stakeholder management skills, with the ability to influence cross-functional teams and cultivate consensus around program priorities and trade-offs.
• A passion for innovation and customer-centric design, with an unwavering focus on delivering exceptional experiences that fuel business growth and customer loyalty.

Behaviours:

• Cultivates Innovation - creates an environment that fosters and nurtures a culture of creativity which drives success.
• Decision Quality - consistently makes timely, well-rounded and informed decisions.
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets.
• Manages Complexity - interprets and simplifies complex and contradictory information when resolving organisational problems.
• Persuades - effectively influences others by gaining support and commitment in the delivery of organisational goals and objectives.
• Plans and Aligns - develops plans and prioritises initiatives that align to the organisational goals and objectives.
• Tech Savvy - leverages new technology to enhance productivity, improve problem solving, and support business growth.

Preference will be given, but not limited to, candidates from designated groups in terms of the Employment Equity Act.

ABOUT US

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We're a purpose-led business, and on this team, you'll share the pride of making an impact across a whole industry.

We're the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?

ABOUT THE TEAM

TFG's Information Technology team is responsible for the company's technological systems and the maintenance of its digital and technological infrastructure. By selecting future-fit technology and methodologies, they help the business meet its strategic objectives. They assess our business landscape and our market to ensure adaptability, scalability, expansion, and risk reduction. #J-18808-Ljbffr

COMPANY DESCRIPTION

As market leader in enterprise application software SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom warehouse to storefront on premise to cloud desktop to mobile device SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably adapt continuously and grow sustainably.

PURPOSE AND OBJECTIVES

Founded in November 2012 the SAP Digital Skills Center (Formerly TDI) strives to support in the creation of sustainable work possibilities by boosting the business system knowledge and entrepreneurial mindset of students young graduates and the experienced workforce in the region. By offering a host of programs tailored to bring SAP business skills to those who have a cultural and social understanding of a local region the SAP DSCs initiatives help talented minds not only to find jobs but also to establish their own companies by nurturing their entrepreneurial mindset. Furthermore SAP DSC serves as Think Tank for knowledge exchange co-creation and co-innovation. Operating in a fast-paced start-up environment The SAP DSC requires employees with hands-on and multi-tasking mentality.

As one of the DSCs successful programs SAPs Dual Study Program combines and alternates theory (Academia & SAP) and practice (SAP Workplace Experience) into a 1-2 year program run by universities in cooperation with SAP. Over the course of the program students will gain a combination of SAP solution skills and certifications paired with soft skill trainings and practical experience through internships.

EXPECTATIONS AND TASKS

This position will support the program management activities for theSAPDigital Skills Center. As individual contributor the Program Manager will support the Head of Digital Skills Center and take over well-defined activities to help manage the program campaigns and events.

The role will be limited for a duration of 12 months; with an option to extend thereafter.

As Program Manager for theSAPDigital Skills Center major responsibilities will include :

• Supporting daily operations of Program Managers independently
• Engage with current YPPs assist them with any issues or problems
• Collaborating with internal teams partner universities and external stakeholders to ensure program alignment and success.
• Manage any relevant documentation and post-program CVs of graduates
• Developing and implementing comprehensive training plans including curriculum design resource allocation and scheduling.
• Assist Program Managers in administration tasks recording of statistics demand and placement
• P ost-program follow-ups and regular LinkedIn checks of YPPs to monitor placement numbers and locations
• Promote program advertisement s and success stories through social media
• Support in creating and initiating recruitment adverts on job portals university campuses etc.

In That Capacity

Executes standard and non-standard (less complex) tasks alone

Acquires deeper knowledge about processes executes professionally and uses his / her initiative in situations

Ensures successful execution of the internal processes

Takes over additional tasks (e.g. smaller projects project management)

Seeks proactive feedback / works proactively to identify opportunities for improvement

Very good organizational skills and an ability to keep track of tasks responsibilities and deadlines

Education And Qualifications / Skills And Competencies

Bachelor degree in a Business / Management Related Field

Proficiency in MS Office

Excellent communication skills both written and verbal. Fluent in English .

Strong project management skills detail oriented; must be highly organized with the ability to manage towards multiple deadlines simultaneously

Able to build strong relationships is results driven and self-motivated

SAPS DIVERSITY COMMITMENT

To harness the power of innovation SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and / or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to HR Direct (Americas : APJ : EMEA : ). Requests for reasonable accommodation will be considered on a case-by-case basis.

Required Experience :

Manager

Key Skills

Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts

Employment Type : Full-Time

Experience : years

Vacancy : 1

#J-18808-Ljbffr

About Electrum:

Electrum is an exciting B2B tech company. We partner with some of South Africa’s biggest household names, enabling them to open up their customers’ access to payments and digital goods and services. We love that the projects we work on touch the lives of millions of South Africans every day, making a real difference.

We hire the best of the best and we offer great opportunities for both personal growth and career progression.

The Role:

If you are delivery focused with a customer-first attitude and are committed to building long-term, trusted relationships with customers and team members, then Electrum’s project manager role will be perfect for you.

You will work closely with customers (large banks and retailers) and across Electrum’s sales team and engineering team to drive delivery of projects. The project manager has overall responsibility for the end-to-end delivery of the project, starting with a handover from sales, customer approval, development and ending when you handover to support. All the while building strong relationships with key stakeholders at our customers.

A project manager within Electrum’s customer success team, will manage timelines, budget and scope and ensure customer expectations are managed and met.

You will:

• Co-ordinate full lifecycle software and customer implementation projects.
• Ensure that projects are delivered on time, within scope, within budget and of good quality
• Build strong relationships with customers and third-party providers as well as internally with sales, engineering, product and tech ops teams
• Manage dependencies
• Guide the team to ensure the delivery plan is met
• Facilitate and run project meetings such as status updates and retrospectives
• Maintain and improve project process
• Be a customer advocate within Electrum
• Grow your industry knowledge
• Contribute to the on-going growth and success of Electrum

What You Can Bring to Electrum (non-negotiables):

• Relevant degree
• 7+ years experience as a project manager on software projects, at least some of which are in a formal or corporate environment
• Experience working with external clients, preferably in a B2B environment
• Ability to build strong relationships across all levels of the organisation
• Background in tech/information technology industry
• Prince 2, PMP or Agile training will be advantageous
• Financial Services/ Payments /Fintech industry experience
• A track record of successful delivery working across multiple teams on multiple products in a fast-paced, market-driven environment
• Excellent communication and relationship management skills

We have created an high-performance culture where you can expect:

• Career growth - Delivering world-class financial services software products in a fast-paced company is not easy, and it takes an insane amount of effort. But in return for your effort you'll get hands-on experience working on products that are used by millions of people, and a high quality work experience that will accelerate your career.
• Transparency - We openly discuss strategy, finances, salaries and other major decisions.
• Autonomy - We know you'll be able to make good decisions if you have good information, and we trust you.
• Shared Vision - You'll be able to shape a vision you can believe in - on how to build the future of financial services.
• Work-life balance - You know when your brain has switched off for the day and you need to go for a hike or coffee shop with a view, but you also know when your team needs help to bring that strategic deliverable home. At Electrum you will be expected to know when you deserve that time out, and when you need to knuckle down and get the work done.

These are few practical ways we practise the culture we are so proud of:

• Flexible work hours
• Daily cooked lunches and a stocked kitchen for the afternoon nibbles
• Team socialising like hikes, getaways, and dinners
• A generous leave policy, starting at 20 days per year
• Fatsaks scattered around the office for deep thinking or meditation

If this sounds like a role and place where you can spread your wings, please apply now.

We have created a safe, transparent environment where:

• We know mistakes happen, and that’s okay. We even have a three-step approach to dealing with them:

1. Tell everyone about it
2. Fix the mistake
3. Tell everyone about the solution

• You are responsible for your actions – both the successes and the failures
• We talk openly about salaries and bonuses. At Electrum, we believe it’s evident why some people earn more and others a bit less. It’s like being on a sports team where salaries are widely known.

#J-18808-Ljbffr

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An exciting opportunity has become available!

OneCart is hiring a Program Manager this role is responsible for coordinating a wide range of activities and initiatives for the Product team to attain or achieve certain organizational targets or goals.

Strategic Planning

• Collaborating with product managers, stakeholders, and cross-functional teams to define project goals, objectives, and timelines aligned with the overall product strategy.
  
  

Project Management

• Leading the planning, execution, and monitoring of projects, including defining project scope, allocating resources, managing budgets, and mitigating risks
  
  

Cross-functional Collaboration

• Facilitate communication and collaboration among various teams, such as engineering, design, operations, growth to ensure alignment and smooth execution of projects.
  
  

Stakeholder Management

• Ensure satisfaction among internal and external stakeholders by effectively communicating project status, managing expectations, and addressing concerns or issues promptly.
  
  

Performance Measurement and Evaluations

• Define and track key performance indicators (KPIs) to measure program success.
• Monitor program performance against established metrics and benchmarks.
• Analyze data and trends to identify areas for improvement and optimization.
  
  

Risk Management

• Identify potential risks and dependencies that may impact program success.
• Assess the likelihood and potential impact of risks and develop mitigation strategies.
• Monitor risk triggers and implement contingency plans to minimize disruptions.
  
  

Communication and Reporting

• Communicate program status, updates, and key decisions to stakeholders and leadership
• Prepare and deliver regular progress reports, presentations, and dashboards.
• Facilitate cross-functional communication and collaboration to ensure alignment and transparency.
  
  

Program Management

• Lead the Grooming, Planning, Review and Retrospective meetings with project team.
• Run development sprints, manage JIRA stories for business and track their progress.
• Track and report project progress to the leadership team.
• Create and manage weekly & monthly Agile Compliance reports.
• Work with clients, Ops and IT team for planning & execution of release.
• Work closely with Development team, Business/Ops & QA teams to ensure story readiness/delivery.
• Plan and coordinate production deployment along with alignment from all stakeholders.
• Experience to provide training to the team on the agile methodologies and best practices.
• Ability to resolve conflict with a continual focus on the Scrum values of openness, honesty, commitment, courage, and respect.
• Adept at identifying and removing impediments slowing the Development team down, as well as shielding the team from external interruptions and distractions.
• Experience to provide training to the team on the agile methodologies and best practices.
• Ability to resolve conflict with a continual focus on the Scrum values of openness, honesty, commitment, courage, and respect.
• Adept at identifying and removing impediments slowing the Development team down, as well as shielding the team from external interruptions and distractions.
  
  

Effective teamwork and Self –Management

• Maintain a positive attitude
• Take ownership of driving your career development (skills and knowledge)
• Plan and priorities, demonstrating abilities to manage competing demands to achieve agreed deliverables
• Communicate effectively, maintain relationships
• Follow any lawful and reasonable instruction from your line manager
• Act as part of the HR team by assisting other members of the team to achieve common goals
• Consistently live and be an example of the Company’s values
• Timely reporting of all instances of suspected or proven fraud via the appropriate reporting channel
• Adherence to the company policies and associated company policies and procedures
  
  

Minimum Academic, Professional Qualifications & Experience required for this position

• Bachelor’s/Master’s degree in Computer Science, Engineering, or related field
• 8 - 10 years overall IT experience out of which 2-3 years should be in project or program management.
  
  

Working conditions

• Hybrid office work model
• You may be required to work overtime work from time to time to meet agreed deadlines.

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Project Management and Information Technology
• Industries Retail

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Program Manager

Type : Contract

Duration : 10 months

Summary

We are seeking an experienced and results-driven Program Manager to lead the planning, execution, and delivery of high-impact technology programs, with an initial focus on Phase 2 of our NetSuite ERP and Kyriba projects. This role will oversee multiple project managers, technical and functional resources, and implementation partners, ensuring successful delivery of system integrations and enhancements across core and upstream systems via our Gravitee middleware (API Gateway). The Program Manager will be responsible for executive-level status reporting, hosting steering committees, and managing all aspects of program governance, scope, schedule, budget, and risk management.

Key Responsibilities

• Lead and manage complex, cross-functional technology programs from initiation to completion, with primary responsibility for NetSuite ERP Phase 2 and all related integrations.
• Oversee project managers, functional and technical resources, and vendor/implementation partners to ensure alignment, collaboration, and timely delivery.
• Coordinate development and deployment of integrations between core systems and upstream applications using Gravitee middleware (API Gateway).
• Establish and maintain program governance, including charters, RACI matrices, and program plans.
• Host steering committee (SteerCo) meetings, providing clear updates on progress, risks, issues, and dependencies to executive stakeholders.
• Provide concise, executive-level status updates and presentations for senior leadership.
• Manage program budgets, forecasts, and resource allocations in alignment with organizational priorities.
• Monitor program risks and issues, implementing mitigation strategies to ensure delivery within agreed scope, schedule, and budget.
• Ensure compliance with SOx and other relevant internal controls throughout program execution.
• Drive standard program management practices, documentation, and reporting to support transparency and accountability.
• Foster a collaborative, results-oriented environment that encourages innovation, problem-solving, and cross-functional teamwork.

Qualifications

• Bachelors degree in Business, Information Systems, Project Management, or related field.
• 7+ years of progressive project/program management experience, including managing large-scale ERP and financial system implementations.
• Proven track record of delivering complex, multi-stream programs with cross-functional teams and multiple vendor partners.
• Proven experience working in SOx-compliant environments, ensuring program delivery meets audit and control requirements.
• Strong understanding of ERP systems (NetSuite preferred).
• Experience with API integrations and middleware platforms.
• Exceptional organizational, planning, and time management skills, with the ability to manage multiple workstreams simultaneously.
• Excellent verbal and written communication skills, with experience presenting to executive audiences.
• Strong problem-solving and decision-making abilities in high-pressure environments.
• PMP, PgMP, or other program/project management certification.
• Strong vendor management and contract negotiation skills.
• Experience operating within the Agile framework is considered an asset.

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An exciting opportunity has become available!
OneCart is hiring a Program Manager. This role is responsible for coordinating a wide range of activities and initiatives for the Product team to attain organizational targets and goals.

Responsibilities

• Strategic Planning: Collaborate with product managers, stakeholders, and cross-functional teams to define project goals, objectives, and timelines aligned with the overall product strategy.
• Project Management: Lead planning, execution, and monitoring of projects, including defining scope, allocating resources, managing budgets, and mitigating risks.
• Cross-functional Collaboration: Facilitate communication among engineering, design, operations, and growth teams to ensure alignment and smooth execution.
• Stakeholder Management: Communicate project status, manage expectations, and address concerns to ensure stakeholder satisfaction.
• Performance Measurement: Define and track KPIs, monitor performance, analyze data, and identify areas for improvement.
• Risk Management: Identify risks, assess impact, develop mitigation strategies, and monitor risk triggers.
• Communication and Reporting: Update stakeholders and leadership, prepare reports, and facilitate transparency.
• Program Management: Lead meetings, manage development sprints, track progress, and coordinate releases, ensuring agile practices are followed.
• Teamwork and Self-Management: Maintain a positive attitude, take ownership, manage priorities, communicate effectively, and embody company values.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
• 8-10 years of IT experience, with 2-3 years in project or program management.

Working Conditions

• Hybrid office work model.
• Overtime may be required to meet deadlines.

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About Electrum:

Electrum is an exciting B2B tech company. We partner with some of South Africa's biggest household names, enabling them to open up their customers' access to payments and digital goods and services. We love that the projects we work on touch the lives of millions of South Africans every day, making a real difference.

We hire the best of the best and we offer great opportunities for both personal growth and career progression.

The Role:

We are looking for a Program Manager who excels at building trusted relationships with senior stakeholders at clients and guiding complex, multi-project programs to success. This role goes beyond delivery oversight: you will be a key partner to our clients (large banks and retailers), acting as a trusted advisor, ensuring alignment between their strategic goals and Electrum's solutions. You will also collaborate with Electrum's sales and engineering teams, sometimes supporting pre-sales conversations and helping to shape professional services engagements.

If you are client-focused, thrive on engaging with senior executives, and enjoy influencing outcomes then this role is for you.

Requirements

In this role you will manage the overall program of work for a client and ensure customer expectations are managed and met. You will support the client in getting the most value from the Electrum product.

You will:

• Build and maintain strong relationships with senior client stakeholders, becoming a trusted partner
• Identify and help shape opportunities to expand client engagements
• Oversee the delivery of complex, multi-stream programs of work, ensuring customer expectations are managed and met
• Partner with Electrum's sales team to provide delivery insights and support positioning of professional services
• Ensure quality delivery that is strategically aligned with the client
• Advocate for clients internally, while balancing delivery realities
  
  

What You Can Bring to Electrum (non-negotiables):

• Relevant degree
• Proven track record of building strong senior stakeholder relationships in a B2B environment
• 7+ years experience on software projects, including experience in complex or corporate environments
• Background in tech / information technology industry (payments/fintech experience preferred)
• Experience supporting sales / professional services growth
• Excellent communication and influence skills across all organisational levels
  
  

Benefits

We have created an high-performance culture where you can expect:

• Career growth - Delivering world-class financial services software products in a fast-paced company is not easy, and it takes an insane amount of effort. But in return for your effort you'll get hands-on experience working on products that are used by millions of people, and a high quality work experience that will accelerate your career
• Transparency - We openly discuss strategy, finances, salaries and other major decisions
• Autonomy - We know you'll be able to make good decisions if you have good information, and we trust you
• Shared Vision - You'll be able to shape a vision you can believe in - on how to build the future of financial services
• Work-life balance - You know when your brain has switched off for the day and you need to go for a hike or coffee shop with a view, but you also know when your team needs help to bring that strategic deliverable home. At Electrum you will be expected to know when you deserve that time out, and when you need to knuckle down and get the work done
  
  

These are few practical ways we practise the culture we are so proud of:

• Flexible work hours
• Daily cooked lunches and a stocked kitchen for the afternoon nibbles
• Team socialising like hikes, getaways, and dinners
• A generous leave policy, starting at 20 days per year
• Fatsaks scattered around the office for deep thinking or meditation
  
  

If this sounds like a role and place where you can spread your wings, please apply now.

We have created a safe, transparent environment where:

• We know mistakes happen, and that's okay. We even have a three-step approach to dealing with them:
• Tell everyone about it
• Fix the mistake
• Tell everyone about the solution
• You are responsible for your actions - both the successes and the failures
• We talk openly about salaries and bonuses. At Electrum, we believe it's evident why some people earn more and others a bit less. It's like being on a sports team where salaries are widely known.

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About Electrum: Electrum is an exciting B2 B tech company. We partner with some of South Africa’s biggest household names, enabling them to open up their customers’ access to payments and digital goods and services. We love that the projects we work on touch the lives of millions of South Africans every day, making a real difference. We hire the best of the best and we offer great opportunities for both personal growth and career progression. The Role: If you are delivery focused with a customer-first attitude and are committed to building long-term, trusted relationships with customers and team members, then Electrum’s project manager role will be perfect for you. You will work closely with customers (large banks and retailers) and across Electrum’s sales team and engineering team to drive delivery of projects. The project manager has overall responsibility for the end-to-end delivery of the project, starting with a handover from sales, customer approval, development and ending when you handover to support. All the while building strong relationships with key stakeholders at our customers. A project manager within Electrum’s customer success team, will manage timelines, budget and scope and ensure customer expectations are managed and met. You will: Co-ordinate full lifecycle software and customer implementation projects. Ensure that projects are delivered on time, within scope, within budget and of good quality Build strong relationships with customers and third-party providers as well as internally with sales, engineering, product and tech ops teams Manage dependencies Guide the team to ensure the delivery plan is met Facilitate and run project meetings such as status updates and retrospectives Maintain and improve project process Be a customer advocate within Electrum Grow your industry knowledge Contribute to the on-going growth and success of Electrum What You Can Bring to Electrum (non-negotiables): Relevant degree 7+ years experience as a project manager on software projects, at least some of which are in a formal or corporate environment Experience working with external clients, preferably in a B2 B environment Ability to build strong relationships across all levels of the organisation Background in tech/information technology industry Prince 2, PMP or Agile training will be advantageous Financial Services/ Payments /Fintech industry experience A track record of successful delivery working across multiple teams on multiple products in a fast-paced, market-driven environment Excellent communication and relationship management skills We have created an high-performance culture where you can expect: Career growth - Delivering world-class financial services software products in a fast-paced company is not easy, and it takes an insane amount of effort. But in return for your effort you'll get hands-on experience working on products that are used by millions of people, and a high quality work experience that will accelerate your career. Transparency - We openly discuss strategy, finances, salaries and other major decisions. Autonomy - We know you'll be able to make good decisions if you have good information, and we trust you. Shared Vision - You'll be able to shape a vision you can believe in - on how to build the future of financial services. Work-life balance - You know when your brain has switched off for the day and you need to go for a hike or coffee shop with a view, but you also know when your team needs help to bring that strategic deliverable home. At Electrum you will be expected to know when you deserve that time out, and when you need to knuckle down and get the work done. These are few practical ways we practise the culture we are so proud of: Flexible work hours Daily cooked lunches and a stocked kitchen for the afternoon nibbles Team socialising like hikes, getaways, and dinners A generous leave policy, starting at 20 days per year Fatsaks scattered around the office for deep thinking or meditation If this sounds like a role and place where you can spread your wings, please apply now. We have created a safe, transparent environment where: We know mistakes happen, and that’s okay. We even have a three-step approach to dealing with them: Tell everyone about it Fix the mistake Tell everyone about the solution You are responsible for your actions – both the successes and the failures We talk openly about salaries and bonuses. At Electrum, we believe it’s evident why some people earn more and others a bit less. It’s like being on a sports team where salaries are widely known. #J-18808-Ljbffr

About Electrum:Electrum is an exciting B2 B tech company. We partner with some of South Africa's biggest household names, enabling them to open up their customers' access to payments and digital goods and services. We love that the projects we work on touch the lives of millions of South Africans every day, making a real difference.We hire the best of the best and we offer great opportunities for both personal growth and career progression.The Role:We are looking for a Program Manager who excels at building trusted relationships with senior stakeholders at clients and guiding complex, multi-project programs to success. This role goes beyond delivery oversight: you will be a key partner to our clients (large banks and retailers), acting as a trusted advisor, ensuring alignment between their strategic goals and Electrum's solutions. You will also collaborate with Electrum's sales and engineering teams, sometimes supporting pre-sales conversations and helping to shape professional services engagements.If you are client-focused, thrive on engaging with senior executives, and enjoy influencing outcomes then this role is for you.RequirementsIn this role you will manage the overall program of work for a client and ensure customer expectations are managed and met. You will support the client in getting the most value from the Electrum product.You will:Build and maintain strong relationships with senior client stakeholders, becoming a trusted partner Identify and help shape opportunities to expand client engagements Oversee the delivery of complex, multi-stream programs of work, ensuring customer expectations are managed and met Partner with Electrum's sales team to provide delivery insights and support positioning of professional services Ensure quality delivery that is strategically aligned with the client Advocate for clients internally, while balancing delivery realities What You Can Bring to Electrum (non-negotiables):Relevant degree Proven track record of building strong senior stakeholder relationships in a B2 B environment 7+ years experience on software projects, including experience in complex or corporate environments Background in tech / information technology industry (payments/fintech experience preferred) Experience supporting sales / professional services growth Excellent communication and influence skills across all organisational levels BenefitsWe have created an high-performance culture where you can expect:Career growth - Delivering world-class financial services software products in a fast-paced company is not easy, and it takes an insane amount of effort. But in return for your effort you'll get hands-on experience working on products that are used by millions of people, and a high quality work experience that will accelerate your career Transparency - We openly discuss strategy, finances, salaries and other major decisions Autonomy - We know you'll be able to make good decisions if you have good information, and we trust you Shared Vision - You'll be able to shape a vision you can believe in - on how to build the future of financial services Work-life balance - You know when your brain has switched off for the day and you need to go for a hike or coffee shop with a view, but you also know when your team needs help to bring that strategic deliverable home. At Electrum you will be expected to know when you deserve that time out, and when you need to knuckle down and get the work done These are few practical ways we practise the culture we are so proud of:Flexible work hours Daily cooked lunches and a stocked kitchen for the afternoon nibbles Team socialising like hikes, getaways, and dinners A generous leave policy, starting at 20 days per year Fatsaks scattered around the office for deep thinking or meditation If this sounds like a role and place where you can spread your wings, please apply now.We have created a safe, transparent environment where:We know mistakes happen, and that's okay. We even have a three-step approach to dealing with them: Tell everyone about it Fix the mistake Tell everyone about the solution You are responsible for your actions - both the successes and the failures We talk openly about salaries and bonuses. At Electrum, we believe it's evident why some people earn more and others a bit less. It's like being on a sports team where salaries are widely known. #J-18808-Ljbffr