95 Program Delivery jobs in South Africa

(25007L8)

South Africa-Gauteng-Johannesburg | Full-time | Permanent | Flexible Working Times

IT'S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.

IT'S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

Why do people call us the world's most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.

We love our role in the world. And we're looking for the right people to help us maintain – and grow it. People like you.

Role Context

To proactively manage system capacity, security, and compliance for Botswana, Lesotho, Swaziland, Namibia, and South Africa. Ensuring that service level agreements (SLAs) and operational level agreements (OLAs) are met or exceeded. By leveraging technology-driven solutions, the role supports early benefits realization, cost optimization, and operational efficiency, enabling a smooth digital transformation within the organization.

Key responsibilities

• Effective deployments, early benefits realization by ensuring plans reflect optimized time-to-market
• Ensure that existing and new Features and Functions within core applications are maximized
• Develop realistic achievable and price conformant Service and Operational Service Level Agreements with business stakeholders and ensure back-to-back compatibility with dependent service providers
• Maintain service quality and availability ito applications, office automation and communications and ensure that infrastructure uptime is monitored in line with established SLAs and OLAs
• Deploy solutions and ensure appropriate configurations on all servers and customs related applications /servers
• Ensure business continuity via appropriate topologies, archive and recovery strategies
• Institutionalize continuous quality improvement via ongoing Root Cause Analysis and Eradication.
• Be Point of escalation in service failure situations and ensure proactive management and stakeholder communication of incidents by involving all appropriate workgroups
• Monitor and scale capacity – up and down - ahead of demand (Hardware and Communications infrastructure).
• Ensure hardware refresh policy is optimized for maximum cost effectiveness
• Implement cost effectiveness programmes and submit potential cost reduction initiatives for review and consideration
• Ensure adherence to global KPI and to report performance in line with standard reporting requirements
• Internal and external vendor and customer relationship management
• Lead or participate in global/regional initiatives as part of a virtual IT function
• Compliance to regional standards including First Choice
• Ensure maintenance and changes to scripts are processed as per business requirement
• Ensure Legal compliance through following legislated records and data management practices
• Reduce the activities in the area of Network administration, performance monitoring and tuning in association with regional BIT.
• Unix server administration (where local applications are based on Unix/Informix).
• Help Desk and Service Tickets management, including ticket reduction via root cause analysis and eradication
• Enforce IT Security Policies through training, management communications user and country IT audits
• Ensures competent, motivated, and harmonious team is recruited, retained, and developed.
• Maintains a safe and healthy environment for staff consistent with the policies and procedures of DHL.
• Developing the team's capability and capacity.
• Establishing an environment conducive to good performance and morale and ensuring the early resolution of conflict.
• Establishing performance criteria and providing regular feedback to staff.
• Developing and fostering professional excellence and networking with other business units.
• Creating an environment in which individuals and teams perform at their best to maximize their own potential to create a win-win for both DHLE and individuals

Minimum Requirements

Education & experience

• Relevant Degree or National Diploma
• Min 4 + years Project Management Experience
• Min 4 + years database experience
• Experience in managing an internal or externally operated production systems environment
• Customs programs experience & DHL Customs Applications Support Knowledge
• Experience in working with Customs & Excise Technical & Operations Mandates.
• Excellent oral and written communication skills (English)
• Experience in managing an internal or externally operated production systems environment
• Experience in Programs and Project management

We are looking forward to your application.

Posting Legal Entity DHL International (Pty) Ltd.

Employee Referral Program

Refer a Friend

IT'S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.
IT'S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER
Why do people call us the world's most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.
We love our role in the world. And we're looking for the right people to help us maintain – and grow it. People like you.
*Role Context *
To proactively manage system capacity, security, and compliance for Botswana, Lesotho, Swaziland, Namibia, and South Africa. Ensuring that service level agreements (SLAs) and operational level agreements (OLAs) are met or exceeded. By leveraging technology-driven solutions, the role supports early benefits realization, cost optimization, and operational efficiency, enabling a smooth digital transformation within the organization.

Key Responsibilities

• Effective deployments, early benefits realization by ensuring plans reflect optimized time-to-market
• Ensure that existing and new Features and Functions within core applications are maximized
• Develop realistic achievable and price conformant Service and Operational Service Level Agreements with business stakeholders and ensure back-to-back compatibility with dependent service providers
• Maintain service quality and availability ito applications, office automation and communications and ensure that infrastructure uptime is monitored in line with established SLAs and OLAs
• Deploy solutions and ensure appropriate configurations on all servers and customs related applications /servers
• Ensure business continuity via appropriate topologies, archive and recovery strategies
• Institutionalize continuous quality improvement via ongoing Root Cause Analysis and Eradication.
• Be Point of escalation in service failure situations and ensure proactive management and stakeholder communication of incidents by involving all appropriate workgroups
• Monitor and scale capacity – up and down - ahead of demand (Hardware and Communications infrastructure).
• Ensure hardware refresh policy is optimized for maximum cost effectiveness
• Implement cost effectiveness programmes and submit potential cost reduction initiatives for review and consideration
• Ensure adherence to global KPI and to report performance in line with standard reporting requirements
• Internal and external vendor and customer relationship management
• Lead or participate in global/regional initiatives as part of a virtual IT function
• Compliance to regional standards including First Choice
• Ensure maintenance and changes to scripts are processed as per business requirement
• Ensure Legal compliance through following legislated records and data management practices
• Reduce the activities in the area of Network administration, performance monitoring and tuning in association with regional BIT.
• Unix server administration (where local applications are based on Unix/Informix).
• Help Desk and Service Tickets management, including ticket reduction via root cause analysis and eradication
• Enforce IT Security Policies through training, management communications user and country IT audits
• Ensures competent, motivated, and harmonious team is recruited, retained, and developed.
• Maintains a safe and healthy environment for staff consistent with the policies and procedures of DHL.
• Developing the team's capability and capacity.
• Establishing an environment conducive to good performance and morale and ensuring the early resolution of conflict.
• Establishing performance criteria and providing regular feedback to staff.
• Developing and fostering professional excellence and networking with other business units.
• Creating an environment in which individuals and teams perform at their best to maximize their own potential to create a win-win for both DHLE and individuals

Minimum Requirements
Education & experience

• Relevant Degree or National Diploma
• Min 4 + years Project Management Experience
• Min 4 + years database experience
• Experience in managing an internal or externally operated production systems environment
• Customs programs experience & DHL Customs Applications Support Knowledge
• Experience in working with Customs & Excise Technical & Operations Mandates.
• Excellent oral and written communication skills (English)
• Experience in managing an internal or externally operated production systems environment
• Experience in Programs and Project management

We are looking forward to your application.

Job Description,
To lead a lean, Scaled Agile Framework (SAFe)-capable Program Delivery & Governance function that orchestrates portfolio flow across value streams, embeds audit-fit controls into day-to-day delivery, and provides executive-grade transparency on value, risk, and performance. Operate at strategic, operational, and tactical levels as required to unblock and stabilise delivery. Act as the single point of accountability for delivery outcomes across programmes and major projects, working in partnership with Sector Chief Information Officers (SCIOs) and business Program Managers (PMs), providing coaching and direction.

,
Requirements
,

Education

• Bachelor's degree in Business/Engineering/Information Technology or related (essential)
• Current Scaled Agile Framework (SAFe) certification: SAFe Program Consultant (SPC) or SAFe Release Train Engineer (RTE) (essential)
• Postgraduate degree (e.g., MBA) (preferred)
• Information Technology Infrastructure Library (ITIL) 4, Control Objectives for Information and Related Technologies (COBIT) 2019, or International Organization for Standardization/International Electrotechnical Commission (ISO/IEC familiarity (preferred)
• Project/Program credentials (Program Management Professional (PgMP) / Project Management Professional (PMP)) or PRINCE2 Practitioner (preferred)

Experience

• 12+ years in portfolio/program delivery within regulated industries (financial services preferred)
• Proven leadership across multiple Agile Release Trains (ARTs) and Program Increments (PIs)
• Demonstrated improvement of predictability and lead time; embedding audit-ready controls without bureaucracy
• Executive-level communication; option framing for trade-offs; stakeholder influence across Architecture, Security, Finance, and vendors
• Hands-on stabilisation of programmes and major projects when issues are material
• Benefits realisation tracking and financial planning experience (capital expenditure (Capex) / operating expenditure (Opex)) (preferred)
• Large-scale vendor management and statement-of-work alignment to PI objectives (preferred)

Knowledge And Skills

• Flow-based delivery leadership (limit Work In Progress (WIP), unblock fast, data-driven)
• Governance by design (controls embedded in tooling; audit-ready evidence)
• Release management governance and readiness facilitation
• Architecture and security integration within cadence; ARB processes
• Prioritisation methods including Weighted Shortest Job First (WSJF)
• Financial stewardship (Capex preparation/tracking, benefits realisation)
• Jira administration for portfolio standards; Continuous Integration/Continuous Delivery (CI/CD) awareness
• Analytical storytelling (concise, executive-ready narratives and visuals)
• Stakeholder management across SCIOs, PMs, POs, and vendors
• Coaching: RTEs, Scrum Masters/Agile Coaches, and business Program Manager (PM) community

Competencies

• Results orientation
• Strategic orientation
• Decisiveness
• Influence and persuasion
• Ethics and integrity
• Effective communication
• Persistence and tenacity
• Strong business acumen

Standards Alignment (International)

• Scaled Agile Framework (SAFe): cadence, PI planning, Release Train Engineer (RTE) leadership, Weighted Shortest Job First (WSJF)
• ITIL 4: Change Enablement and Release Management practices
• ISO/IEC 27001 & 27002: control design/evidence within DoR/DoD and tool workflows
• COBIT 2019: governance alignment (EDM02, BAI06, MEA01)
• IFRS (IAS 38): partnership with Finance on capitalisation and reporting alignment

,
Duties and Responsibilities
,

• Portfolio & cadence orchestration: Run the Program Increment (PI) calendar and readiness, track objectives and predictability, align with financial-year planning to enable prioritisation pivots
• Delivery standards & controls: Set and enforce Product Owner (PO) standards for backlog hygiene and quality across value streams
• Release governance: Chair Release Readiness; maintain an integrated release calendar; record decisions and executive communications. Quality/Release holds final go/no-go authority, and all releases must pass established quality gates
• Architecture & risk integration: Verify all epics pass Architecture Review Board (ARB) review before planning; integrate security and risk checkpoints into normal cadence; ensure project audit compliance and report exceptions with solutions to IT Executive Committee (IT Exco) via Group Chief Information Officer
• Cross-stream coordination: Manage dependencies and impediments across value streams; run the Delivery Risk Council; facilitate rapid, option-based decisions
• Financial governance: Prepare and track capital expenditure (Capex) budgets with the Finance Manager; monitor operating expenditure and variances with Finance and the Vendor Management Office (VMO); link spend to value and benefits realisation
• Business Program Manager (PM) community & prioritisation: Manage the Program Manager (PM) community from the business, providing coaching and direction; facilitate Weighted Shortest Job First (WSJF) prioritisation; ensure a single, transparent set of business priorities; protect team focus time by reducing non-productive meetings while maintaining cohesion and clear objectives

Delivery Manager / API SME
to lead the end-to-end delivery of digital initiatives within their
API marketplace and platform integration environment
.

This is a strategic role for a technically fluent delivery leader who understands
API ecosystems
,
integration enablement
, and
agile delivery management
within enterprise-scale digital platforms.

You'll work at the intersection of
technology, product, and business
, driving execution, quality, and innovation across multiple teams and work streams.

Key Responsibilities

• Lead and coordinate delivery of API marketplace initiatives, from roadmap to release.
• Manage delivery planning, prioritisation, sprint execution, and release management.
• Act as a
  subject matter expert
  for API platforms, onboarding, and governance processes.
• Work closely with technical leads, architects, and product owners to translate business objectives into executable delivery plans.
• Ensure delivery compliance with standards, controls, and platform guidelines.
• Identify risks and manage dependencies across multiple streams.
• Champion continuous improvement and best practices in agile delivery and DevOps.
• Provide clear and consistent communication of progress, risks, and milestones to stakeholders.

Requirements

• 8+ years'
  experience in technology delivery, digital product management, or agile project management.
• Proven experience in
  API platforms, digital integration
  , or developer marketplace environments.
• Solid understanding of
  REST APIs, microservices, and cloud-based architectures
  .
• Experience working with cross-functional delivery teams in
  Agile or SAFe
  environments.
• Strong stakeholder management and communication skills.

Key Competencies

• Strong technical fluency and understanding of API-driven systems.
• Analytical problem solver with a delivery-first mindset.
• Excellent interpersonal and influencing skills.
• Ownership and accountability in complex delivery environments.
• Comfortable working with ambiguity while driving structure and outcomes.
• At least 4 years of leadership experience

What's on Offer

• Opportunity to lead high-impact digital delivery
• Hybrid work environment (2-3 days at the office weekly) with a focus on collaboration and autonomy.
• A chance to shape the API marketplace that powers a major digital transformation journey across Africa.

Clover is currently recruiting a Delivery Manager. The successful candidate will be responsible for ensuring that there is efficient and cost-effective distribution of product in accordance with customer requirements . This exciting opportunity is based at the Clover Atlas branch and the successful candidate will be reporting to the Delivery Services Manager.

• National Diploma
• Relevant experience in applying job related concepts, techniques and processes at the required level
• Experience in working with senior management
• Business English: Fluent
• Code 10 motor vehicle license
• Travel off-site/overnight stay
• Work shifts/weekends/public holidays

Ensure effective deliveries and cost control

• Schedule deliveries according to nominated delivery days
• Manage and control departmental own fixed cost in terms of overtime, running cost and crates
• Manage site and area responsibility in terms of safety
• Ensure that deliveries are executed according to standard operating procedures
• Ensure vehicle inspections are conducted

Perform administrative duties

• Conduct daily debriefing of delivery team
• Maintain and manage driver ledger balances and deadlines
• Investigate rejected driver claims
• Maintain mixed temperature report
• Manage fuel usage on vehicle and reconcile fuel storage

Manage customer relations

• Conduct trade visits and submit reports
• Manage and control customer uplifts
• Attend to customer queries and complaints
• Liaison between Call Centre and Danone

Manage staff

• Set KPA's of team members and manage performance
• Maintain discipline of team (Execute company disciplinary procedures)
• Plan and manage leave
• Manage training and development of subordinates
• Manage driver violations as per Onboard Computer Report (OBC report)

Location: Cape Town

Working Practices: Hybrid | Mondays and Thursday in office and remaining days remote

Contract Type: Permanent

Working Hours: 10H00 - 18H30 SAST

Job Summary:

The Delivery Manager oversees a portfolio of Project Managers, ensuring projects are delivered on time, on budget, and to the highest standard. This is a leadership role within the Delivery function, responsible for governance, strategic alignment, and portfolio oversight.

The role requires someone with deep delivery expertise who can balance operational rigour with client-centric outcomes. The Delivery Manager drives consistency, fosters collaboration across teams, and ensures that delivery excellence scales with the business. They also provide coaching and guidance to Project Managers, empowering them to grow while maintaining accountability for portfolio-level outcomes.

Key Responsibilities:

Portfolio & Delivery Oversight

• Oversee a portfolio of Project Managers, providing leadership, guidance, and oversight across multiple concurrent projects
• Govern and drive portfolio-level delivery outcomes, ensuring consistency in standards and processes
• Act as escalation point for complex client or project challenges, supporting Project Managers in resolution
• Lead portfolio-level reporting on delivery health, risk, and outcomes for senior leadership

Strategic & Financial Management

• Drive strategic alignment between delivery, client expectations, and business objectives
• Monitor and manage utilisation trends, resource forecasting, and financial performance across the delivery portfolio
• Ensure portfolio delivery supports broader organisational strategy and growth objectives

Team Leadership & Development

• Provide coaching and mentorship to Project Managers, building their capability and leadership presence
• Support Project Managers in professional growth, performance development, and delivery excellence
• Foster a culture of accountability, collaboration, and continuous improvement
• Cultivate a positive and collaborative team community culture that promotes retention, alignment with company values, and active engagement.

Cross-Functional Collaboration

• Collaborate with cross-functional leaders (e.g., Sales, Learning, Production, etc.,) to ensure seamless delivery handovers and client satisfaction
• Act as a trusted partner in client engagements, supporting relationship-building and expectation management
• Champion continuous improvement in delivery practices, tools, and systems

Innovation & Continuous Improvement

• Advocate for innovation in delivery models, processes, and methodologies
• Lead initiatives that enhance efficiency, scalability, and quality of delivery outcomes
• Identify and mitigate systemic delivery risks while implementing best practices across teams

What does success look like?

• Within 3 months: Establishes strong working relationships with Project Managers and implements clear reporting cadence on delivery health
• Within 6 months: Portfolio-level delivery outcomes consistently meet agreed client and business standards (scope, time, budget, quality)
• Within 9 months: Measurable improvements in client satisfaction and cross-functional alignment are evident
• Within 12 months: 80%+ of direct reports meet or exceed their individual delivery performance objectives
• Beyond 12 months: Recognised as a trusted delivery leader who enables scale, improves client relationships, and strengthens delivery culture across the organisation

Requirements

Experience and Qualifications

• 7-10 years' experience in project or programme management, including 3+ years in a leadership role
• Proven track record of leading teams of Project Managers and delivering complex, multi-workstream projects
• Strong portfolio management and governance experience, with a focus on risk management and resource optimisation
• Experience in client-facing consultancy, communication, and executive stakeholder management
• Financial management capability, including forecasting, utilisation monitoring, and budget oversight

• Proficiency with delivery/project management tools (e.g., Kantata, Jira, , Asana)

• Experience in digital, media, or creative delivery environments (preferred)

Skills and Competencies

• Delivery governance and portfolio oversight
• Financial and resource management with strategic forecasting ability
• Executive-level communication and client engagement skills
• Strong cross-functional collaboration and influence
• Coaching, mentoring, and leadership presence to grow Project Managers
• Problem-solving and risk mitigation in complex delivery contexts
• Systems thinking and change advocacy, driving continuous improvement
• Growth mindset and innovation in delivery practices

Benefits

About OES

OES is a vibrant and values-led organisation, and we are passionate about enhancing lives through education. We work with university partners, training institutes, and professional bodies worldwide, to develop and enable immersive and engaging learning experiences. We empower our teams to be student-focused, innovative, and embrace change with a growth mindset to ensure we achieve our vision of being the world's most impactful enabler of education. We encourage our people to grow and develop through teamwork and a diverse range of projects, programs and challenging work. We trust our people to deliver, so when you work with OES, you will join a team who are empowered to impact every day.

Company Culture & Values

We are a people-focused organization with a culture built around collaboration, connection, and working together toward one common goal. Our vibrant, values-led culture is grounded in four core principles that guide everything we do:

Passion and Perseverance:
We love what we do (even though it's not always easy) and take pride in creating transformative learning experiences. We bring a 'can-do' attitude to our work, tackling challenges and inspiring others.

Teamwork:
We operate as cross-functional teams globally with trust and respect, celebrating success. We have fun while we work and enjoy collaborating with each other and OES partners.

Agility and Innovation:
We are innovative, lateral thinkers who use our skills to do things better for our students. We thrive in ambiguity, embrace change and challenge conventional thinking.

Integrity:
We do what's right, and what we say we will do, every time. We value a culture of respectful feedback and believe that respect trumps harmony. 

These are some of the perks you can expect when you join the team:

• Employee Assistance Program (EAP)
• Medical allowance
• Commute allowance
• Flexible work for genuine career-life fit
• A healthy and supportive company culture
• Generous annual leave
• Paid maternity and paternity benefits
• Study leave
• Professional development and mentoring
• Construct Culture Club events
• Company funded lunch and drinks every 6 weeks

*Policy T&Cs apply for certain benefits

Location: Cape Town

Working Practices: Hybrid | Mondays and Thursday in office and remaining days remote

Contract Type: Permanent

Working Hours: 10H00 - 18H30 SAST

Job Summary:

The Delivery Manager oversees a portfolio of Project Managers, ensuring projects are delivered on time, on budget, and to the highest standard. This is a leadership role within the Delivery function, responsible for governance, strategic alignment, and portfolio oversight.

The role requires someone with deep delivery expertise who can balance operational rigour with client-centric outcomes. The Delivery Manager drives consistency, fosters collaboration across teams, and ensures that delivery excellence scales with the business. They also provide coaching and guidance to Project Managers, empowering them to grow while maintaining accountability for portfolio-level outcomes.

Key Responsibilities:

Portfolio & Delivery Oversight

• Oversee a portfolio of Project Managers, providing leadership, guidance, and oversight across multiple concurrent projects
• Govern and drive portfolio-level delivery outcomes, ensuring consistency in standards and processes
• Act as escalation point for complex client or project challenges, supporting Project Managers in resolution
• Lead portfolio-level reporting on delivery health, risk, and outcomes for senior leadership

Strategic & Financial Management

• Drive strategic alignment between delivery, client expectations, and business objectives
• Monitor and manage utilisation trends, resource forecasting, and financial performance across the delivery portfolio
• Ensure portfolio delivery supports broader organisational strategy and growth objectives

Team Leadership & Development

• Provide coaching and mentorship to Project Managers, building their capability and leadership presence
• Support Project Managers in professional growth, performance development, and delivery excellence
• Foster a culture of accountability, collaboration, and continuous improvement
• Cultivate a positive and collaborative team community culture that promotes retention, alignment with company values, and active engagement.

Cross-Functional Collaboration

• Collaborate with cross-functional leaders (e.g., Sales, Learning, Production, etc.,) to ensure seamless delivery handovers and client satisfaction
• Act as a trusted partner in client engagements, supporting relationship-building and expectation management
• Champion continuous improvement in delivery practices, tools, and systems

Innovation & Continuous Improvement

• Advocate for innovation in delivery models, processes, and methodologies
• Lead initiatives that enhance efficiency, scalability, and quality of delivery outcomes
• Identify and mitigate systemic delivery risks while implementing best practices across teams

What does success look like?

• Within 3 months: Establishes strong working relationships with Project Managers and implements clear reporting cadence on delivery health
• Within 6 months: Portfolio-level delivery outcomes consistently meet agreed client and business standards (scope, time, budget, quality)
• Within 9 months: Measurable improvements in client satisfaction and cross-functional alignment are evident
• Within 12 months: 80%+ of direct reports meet or exceed their individual delivery performance objectives
• Beyond 12 months: Recognised as a trusted delivery leader who enables scale, improves client relationships, and strengthens delivery culture across the organisation

Experience and Qualifications

• 7–10 years' experience in project or programme management, including 3+ years in a leadership role
• Proven track record of leading teams of Project Managers and delivering complex, multi-workstream projects
• Strong portfolio management and governance experience, with a focus on risk management and resource optimisation
• Experience in client-facing consultancy, communication, and executive stakeholder management
• Financial management capability, including forecasting, utilisation monitoring, and budget oversight

• Proficiency with delivery/project management tools (e.g., Kantata, Jira, , Asana)

• Experience in digital, media, or creative delivery environments (preferred)

Skills and Competencies

• Delivery governance and portfolio oversight
• Financial and resource management with strategic forecasting ability
• Executive-level communication and client engagement skills
• Strong cross-functional collaboration and influence
• Coaching, mentoring, and leadership presence to grow Project Managers
• Problem-solving and risk mitigation in complex delivery contexts
• Systems thinking and change advocacy, driving continuous improvement
• Growth mindset and innovation in delivery practices

About OES

OES is a vibrant and values-led organisation, and we are passionate about enhancing lives through education. We work with university partners, training institutes, and professional bodies worldwide, to develop and enable immersive and engaging learning experiences. We empower our teams to be student-focused, innovative, and embrace change with a growth mindset to ensure we achieve our vision of being the world's most impactful enabler of education. We encourage our people to grow and develop through teamwork and a diverse range of projects, programs and challenging work. We trust our people to deliver, so when you work with OES, you will join a team who are empowered to impact every day.

Company Culture & Values

We are a people-focused organization with a culture built around collaboration, connection, and working together toward one common goal. Our vibrant, values-led culture is grounded in four core principles that guide everything we do:

Passion and Perseverance: We love what we do (even though it's not always easy) and take pride in creating transformative learning experiences. We bring a 'can-do' attitude to our work, tackling challenges and inspiring others.

Teamwork: We operate as cross-functional teams globally with trust and respect, celebrating success. We have fun while we work and enjoy collaborating with each other and OES partners.

Agility and Innovation: We are innovative, lateral thinkers who use our skills to do things better for our students. We thrive in ambiguity, embrace change and challenge conventional thinking.

Integrity: We do what's right, and what we say we will do, every time. We value a culture of respectful feedback and believe that respect trumps harmony.

These are some of the perks you can expect when you join the team:

• Employee Assistance Program (EAP)
• Medical allowance
• Commute allowance
• Flexible work for genuine career-life fit
• A healthy and supportive company culture
• Generous annual leave
• Paid maternity and paternity benefits
• Study leave
• Professional development and mentoring
• Construct Culture Club events
• Company funded lunch and drinks every 6 weeks

*Policy T&Cs apply for certain benefits

Job Title:
Delivery Manager

Location:
Johannesburg

Contract type:
full time permanent employee

This is a Hybrid role

About Zensar:

At Zensar, we transform businesses through technology. We partner with our global teams and global clients to deliver innovative IT solutions that drive success.

What You'll Do:

• Lead end-to-end delivery of multiple IT projects, ensuring timelines, quality, and budget.
• Manage cross-functional teams and act as the main point of contact for clients.
• Proactively identify and mitigate risks, driving smooth project execution.
• Foster continuous improvement and adopt best practices across teams.

What We're Looking For:

• 8+ years in IT delivery/project/program management.
• Strong client-facing, leadership, and communication skills.
• Experience with Agile, Scrum, and Waterfall methodologies.
• Proven ability to manage complex projects and drive results.

Why Zensar?

• Work with global clients on exciting digital transformation projects.
• Collaborative, inclusive, and growth-focused culture.
• Continuous learning, recognition, and career advancement opportunities.

Ready to lead delivery excellence?
Apply now and be part of Zensar's transformation journey

Location: Cape Town

Working Practices: Hybrid | Mondays and Thursday in office and remaining days remote

Contract Type: Permanent

Working Hours: 10H00 - 18H30 SAST

Reports to: Head of Delivery

Job Summary:

The Delivery Manager oversees a portfolio of Project Managers, ensuring projects are delivered on time, on budget, and to the highest standard. This is a leadership role within the Delivery function, responsible for governance, strategic alignment, and portfolio oversight.

The role requires someone with deep delivery expertise who can balance operational rigour with client-centric outcomes. The Delivery Manager drives consistency, fosters collaboration across teams, and ensures that delivery excellence scales with the business. They also provide coaching and guidance to Project Managers, empowering them to grow while maintaining accountability for portfolio-level outcomes.

Key Responsibilities:

• Portfolio & Delivery Oversight

• Oversee a portfolio of Project Managers, providing leadership, guidance, and oversight across multiple concurrent projects

• Govern and drive portfolio-level delivery outcomes, ensuring consistency in standards and processes
• Act as escalation point for complex client or project challenges, supporting Project Managers in resolution

• Lead portfolio-level reporting on delivery health, risk, and outcomes for senior leadership

• Strategic & Financial Management

• Drive strategic alignment between delivery, client expectations, and business objectives

• Monitor and manage utilisation trends, resource forecasting, and financial performance across the delivery portfolio

• Ensure portfolio delivery supports broader organisational strategy and growth objectives

• Team Leadership & Development

• Provide coaching and mentorship to Project Managers, building their capability and leadership presence

• Support Project Managers in professional growth, performance development, and delivery excellence
• Foster a culture of accountability, collaboration, and continuous improvement

• Cultivate a positive and collaborative team community culture that promotes retention, alignment with company values, and active engagement.

• Cross-Functional Collaboration

• Collaborate with cross-functional leaders (e.g., Sales, Learning, Production, etc.,) to ensure seamless delivery handovers and client satisfaction

• Act as a trusted partner in client engagements, supporting relationship-building and expectation management

• Champion continuous improvement in delivery practices, tools, and systems

• Innovation & Continuous Improvement

• Advocate for innovation in delivery models, processes, and methodologies

• Lead initiatives that enhance efficiency, scalability, and quality of delivery outcomes
• Identify and mitigate systemic delivery risks while implementing best practices across teams

What does success look like:

• Within 3 months: Establishes strong working relationships with Project Managers and implements clear reporting cadence on delivery health
• Within 6 months: Portfolio-level delivery outcomes consistently meet agreed client and business standards (scope, time, budget, quality)
• Within 9 months: Measurable improvements in client satisfaction and cross-functional alignment are evident
• Within 12 months: 80%+ of direct reports meet or exceed their individual delivery performance objectives
• Beyond 12 months: Recognised as a trusted delivery leader who enables scale, improves client relationships, and strengthens delivery culture across the organisation

Experience and Qualifications

• 7–10 years' experience in project or programme management, including 3+ years in a leadership role
• Proven track record of leading teams of Project Managers and delivering complex, multi-workstream project
• Strong portfolio management and governance experience, with a focus on risk management and resource optimisation
• Experience in client-facing consultancy, communication, and executive stakeholder management
• Financial management capability, including forecasting, utilisation monitoring, and budget oversight
• Proficiency with delivery/project management tools (e.g., Kantata, Jira, , Asana)
• Experience in digital, media, or creative delivery environments (preferred)

Skills and Competencies

• Delivery governance and portfolio oversight
• Financial and resource management with strategic forecasting ability
• Executive-level communication and client engagement skills
• Strong cross-functional collaboration and influence
• Coaching, mentoring, and leadership presence to grow Project Managers
• Problem-solving and risk mitigation in complex delivery contexts
• Systems thinking and change advocacy, driving continuous improvement
• Growth mindset and innovation in delivery practices

About OES

OES is a vibrant and values-led organisation, and we are passionate about enhancing lives through education. We work with university partners, training institutes, and professional bodies worldwide, to develop and enable immersive and engaging learning experiences. We empower our teams to be student-focused, innovative, and embrace change with a growth mindset to ensure we achieve our vision of being the world's most impactful enabler of education. We encourage our people to grow and develop through teamwork and a diverse range of projects, programs and challenging work. We trust our people to deliver, so when you work with OES, you will join a team who are empowered to impact every day.

Company Culture & Values

We are a people-focused organization with a culture built around collaboration, connection, and working together toward one common goal. Our vibrant, values-led culture is grounded in four core principles that guide everything we do:

Passion and Perseverance: We love what we do (even though it's not always easy) and take pride in creating transformative learning experiences. We bring a 'can-do' attitude to our work, tackling challenges and inspiring others.

Teamwork: We operate as cross-functional teams globally with trust and respect, celebrating success. We have fun while we work and enjoy collaborating with each other and OES partners.

Agility and Innovation: We are innovative, lateral thinkers who use our skills to do things better for our students. We thrive in ambiguity, embrace change and challenge conventional thinking.

Integrity: We do what's right, and what we say we will do, every time. We value a culture of respectful feedback and believe that respect trumps harmony. 

These are some of the perks you can expect when you join the team:

• Employee Assistance Program (EAP)
• Medical allowance
• Commute allowance
• Flexible work for genuine career-life fit
• A healthy and supportive company culture
• Generous annual leave
• Paid maternity and paternity benefits
• Study leave
• Professional development and mentoring
• Culture Club events
• Company funded lunch and drinks every 6 weeks

*Policy T&Cs apply for certain benefits