9 Production Helper jobs in South Africa

Production Support Engineer

Johannesburg, Gauteng Siri Technologies

Posted 4 days ago

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Job Description

  • Support of platforms, providing Level 1 and Level 2 support to the business and stakeholders
  • Provide day-to-day technical expertise and operational support to obtain highest degrees of Production Stability for applications
  • Collaboration with other members of the Production Management team
  • Work with Application Development (AD) teams to implement and identify fixes to improve stability, reduce operational risk, and reduce manual tasks and 'touches to production'
  • Help in defining capacity and resiliency requirement metrics and failover / BCP capabilities in partnership with business to improve reliability, stability and capacity management
  • Production systems monitoring, start of day (SOD) and end of day(EOD) checks
  • Manage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners. Ensure detailed post-mortem / root cause analysis reviews with Service Delivery partners and log follow up actions in Problem Management systems
  • Engage with project teams through the SDLC of new applications to ensure successful on boarding into Production Management
  • Participate in weekend activities such as Disaster Recovery testing, Exchange upgrades and Application releases

Technical Skills

  • 5+ years' experience in Production Support in Financial services industry
  • Very strong Analytical and problem-solving skills
  • Excellent incident management skills with an ability to operate under pressure and co-ordinate resources effectively, identifying a path to resolution
  • Excellent knowledge of SQL and stored procedures (experience with PostgreSQL and MS SQL databases)
  • FIX protocol knowledge
  • Strong Shell / Python scripting skills
  • Ability to prioritise workload, react quickly and escalate to meet business expectations
  • Strong working knowledge of real time monitoring systems
  • Financial Product knowledge would be advantageous
  • Agile methodology to perform enhancement, automation, performance management, infrastructure upgrades, and add new functionalities
  • Performing code fixes and maintenance
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Production Support Analyst

Johannesburg, Gauteng Fnz

Posted 13 days ago

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Job Description

Job Title

Production Support Analyst

Location

Johannesburg (SA)

Reports to

Lead Analyst or Senior Service Analyst

Role Description

This role provides application support for the FNZ business; it involves issue management from external and internal clients to meet KPIs and SLAs and to liaise with other areas of FNZ to ensure a robust and scalable production environment for all FNZ’s customers.

The role is responsible for the support of a subset of the FNZ client base overseeing activities for those clients or in relation to a specific functional area of the proposition.

Organisational Design

Production Support sits within the CIO function of FNZ.

This position is part of the regional Production Support department and reports to Lead Analyst of the function team or Senior Service Analyst of the Client specific team.

The role is located in JHB, South Africa

Team Responsibilities

Application Support – ensure that the application is maintained and working efficiently and against agreed service levels

Issue Management – analyse, investigate, and allocate for resolution and closure for all issues

Change Management – support guidance for testing and release process for production fixes

Project Handover – facilitate the transition between project support and production support for all change

Service Support – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations

Specific Role Responsibilities

  • Application Support – ensure that the application is working correctly as deployed;
  • Issue Management – analyse, investigate, and allocate for resolution and closure for all issues;
  • Service Support – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations;
  • Monitor issues log; to maintain the quality of information on the issue log to allow for full investigation, resolution, and closure of all queries;
  • Diagnosis and Problem Solving: Identify, troubleshoot and resolve production issues;
  • Work with developers, analysts and testers to ensure that production fixes and business process changes are fit for purpose;
  • Project Handover – facilitate the transition between project support and production support for all change;
  • Change Management – support testing and release process for production fixes;

To undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the production environment.

Performance Assessment

KPI reporting – issue management performance against KPIs

Availability – uptime during core and non-core hours

Performance – performance metrics during core and non-core hours

Reliability – test results and performance during real failure events

Experience required

• University degree qualified (2.1) or equivalent.

• Ability to learn quickly in a dynamic fast-paced industry.

• Enjoy working as part of a high performance team.

• Passionate about creating innovative solutions for customers.

• Highly logical.

• Highly self motivated and directed, confident, independent, able to take initiative and with a delivery focused working style.

• Superior analytical thinking and keen attention to detail.

• Proven problem-solving abilities.

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

• Excellent organisational, administration and time management skills.

• Good team communication skills, confident in dealing with internal and external clients.

• Highly developed written and oral communication skills.

• Interest / familiarity with financial markets and products.

About FNZ

FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.

We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.

We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).

Together with our customers, we help over 20 million people from all wealth segments to invest in their future.

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Production Support Specialist

Cape Town, Western Cape Ideal Candidates

Posted 6 days ago

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Job Description

Purpose of the Role

The Production Support Specialist is responsible for providing first-line technical support across multiple internal systems and platforms. This role ensures that usersincluding staff, brokers, institutional clients, administrators, and end-clientsreceive timely and accurate support according to agreed service levels. Working within the Product Department and closely with cross-functional teams, this position plays a critical role in maintaining smooth operations and supporting system functionality.


Key Responsibilities:
  • Provide first-line technical support to users with system queries.

  • Manage and prioritize queries based on severity and business impact.

  • Monitor alerts and notifications to ensure systems remain fully operational.

  • Administer and maintain user credentials and permissions across systems.

  • Understand system functions, including onboarding, login, account management, banking, trading, market data, compliance, reporting, and APIs.

  • Manage and update system configurations such as instrument management, routing, mappings, pricing feeds, and FIX integrations.

  • Conduct checks following outages or system restarts.

  • Perform data management functions and assist with testing new features or updates.

  • Collaborate with internal teams to investigate issues and support reconciliations.

  • Cross-train and share knowledge within the support team.

  • Complete ad hoc tasks as required.


Qualifications
  • Grade 12/Matric (or equivalent).

  • 13 years experience in a technical support role.

  • Strong knowledge of client onboarding, banking, and trading/securities processes.

  • Experience with SQL and APIs.

  • Proficiency in Microsoft Office, especially Excel.

  • Customer service experience.

  • Previous exposure to trading system applications (advantageous).


Preferred Skills/Experience
  • Experience within global financial markets.

  • Strong problem-solving and investigative skills.

  • Excellent verbal and written communication in English.

  • Ability to coach, mentor, and upskill team members.

  • Strong interpersonal skills, service-oriented attitude, and collaborative approach.

  • Critical thinking and proactive problem-solving.

  • Analytical mindset with attention to detail and accuracy.

  • Results-driven and financially astute.


Working Conditions
  • Hybrid work environment (combination of office-based and remote work).

  • Fast-paced, deadline-driven setting with frequent collaboration across departments.

  • Occasional system checks or updates may be required outside standard working hours.


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Production support analyst

Johannesburg, Gauteng Fnz

Posted today

Job Viewed

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Job Description

permanent
Job Title Production Support Analyst Location Johannesburg (SA) Reports to Lead Analyst or Senior Service Analyst Role Description This role provides application support for the FNZ business; it involves issue management from external and internal clients to meet KPIs and SLAs and to liaise with other areas of FNZ to ensure a robust and scalable production environment for all FNZ’s customers. The role is responsible for the support of a subset of the FNZ client base overseeing activities for those clients or in relation to a specific functional area of the proposition. Organisational Design Production Support sits within the CIO function of FNZ. This position is part of the regional Production Support department and reports to Lead Analyst of the function team or Senior Service Analyst of the Client specific team. The role is located in JHB, South Africa Team Responsibilities Application Support – ensure that the application is maintained and working efficiently and against agreed service levels Issue Management – analyse, investigate, and allocate for resolution and closure for all issues Change Management – support guidance for testing and release process for production fixes Project Handover – facilitate the transition between project support and production support for all change Service Support – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations Specific Role Responsibilities Application Support – ensure that the application is working correctly as deployed; Issue Management – analyse, investigate, and allocate for resolution and closure for all issues; Service Support – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations; Monitor issues log; to maintain the quality of information on the issue log to allow for full investigation, resolution, and closure of all queries; Diagnosis and Problem Solving: Identify, troubleshoot and resolve production issues; Work with developers, analysts and testers to ensure that production fixes and business process changes are fit for purpose; Project Handover – facilitate the transition between project support and production support for all change; Change Management – support testing and release process for production fixes; To undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the production environment. Performance Assessment KPI reporting – issue management performance against KPIs Availability – uptime during core and non-core hours Performance – performance metrics during core and non-core hours Reliability – test results and performance during real failure events Experience required • University degree qualified (2.1) or equivalent. • Ability to learn quickly in a dynamic fast-paced industry. • Enjoy working as part of a high performance team. • Passionate about creating innovative solutions for customers. • Highly logical. • Highly self motivated and directed, confident, independent, able to take initiative and with a delivery focused working style. • Superior analytical thinking and keen attention to detail. • Proven problem-solving abilities. • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Excellent organisational, administration and time management skills. • Good team communication skills, confident in dealing with internal and external clients. • Highly developed written and oral communication skills. • Interest / familiarity with financial markets and products. About FNZ FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA). Together with our customers, we help over 20 million people from all wealth segments to invest in their future. #J-18808-Ljbffr
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Engineer BSD (Murex Production Support) (Global Markets)

Johannesburg, Gauteng Standard Bank of South Africa Limited

Posted 13 days ago

Job Viewed

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Job Description

Job Overview

Business Segment: Corporate & Investment Banking

Location: ZA, GP, Johannesburg, 30 Baker Street

The role entails technical delivery, support, and advisory to business stakeholder demand and Murex programme initiatives, with expected expertise across asset classes and end-to-end solution phases (scope, analyse, plan, design, develope, test, operate). In addition to the hands-on delivery responsibilities, the role requires developing standards, best practice, and ensuring optimal technical performance of the Murex Production Platforms, as well as upskilling and coaching the team to improve overall expertise. As this is primarily a generalist role within MCE, a deep understanding of the service assurance management practice and processes (business, audit, delivery, etc.) is required and/or expected to be built-up and demonstrated over time, all the while T-and-Key shaped individuals who have additional Business domain and Murex expertise across the value GM value chain (Front Office-Back Office).

  • Provide domain and technical leadership, guidance & expertise to the team on design, delivery, and operational matters, serving as a trusted point of escalation for the team and stakeholders, helping manage and mitigate risks
  • Provide required levels of production support in accordance with established service assurance protocols and frameworks (ITIL, SRE etc.)
  • Participate in agile ceremonies (Stand-ups, Sprint planning, reviews, retros) and co-create agile artifacts (refined work backlogs, sprint backlog, etc.) with the goal of creating predictability in our delivery whilst being flexible and responsive to changing demand without compromising quality of our solutions.
  • Serve as a Murex Prod BSD SME for the MCE team, contributing expertise and demonstrating an in-depth understanding of Business Domain Concepts (Pricing, Financial Product Knowledge, Regulations, BoMs etc.), Key Murex Prod BSD Modules (e-Tradepad, Risk Matrices, GOM, OSP, Datamart, Workflows, etc.), and technical concepts (Programming, Unix, Scripting (Shell & Ant), Cloud, architecture)
Qualifications
  • First Degree: Information Technology
Additional Information

Experience Required: Software Engineering

5-7 years: Broad experience in translating business and functional requirements into technical specifications and developing the programming code to create the solutions.

8-10 years : Proven experience in modern engineering practices i.e. dev ops, agile etc., Proven experience across multiple, broad IT Engineering disciplines, with demonstrated specialisation in at least one. Experience within the required scope of expertise.

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Engineer BSD (Murex Production Support) (Global Markets)

Johannesburg, Gauteng Standard Bank of South Africa Limited

Posted today

Job Viewed

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Job Description

Job Overview

Business Segment: Corporate & Investment Banking

Location: ZA, GP, Johannesburg, 30 Baker Street

The role entails technical delivery, support, and advisory to business stakeholder demand and Murex programme initiatives, with expected expertise across asset classes and end-to-end solution phases (scope, analyse, plan, design, develope, test, operate). In addition to the hands-on delivery responsibilities, the role requires developing standards, best practice, and ensuring optimal technical performance of the Murex Production Platforms, as well as upskilling and coaching the team to improve overall expertise. As this is primarily a generalist role within MCE, a deep understanding of the service assurance management practice and processes (business, audit, delivery, etc.) is required and/or expected to be built-up and demonstrated over time, all the while T-and-Key shaped individuals who have additional Business domain and Murex expertise across the value GM value chain (Front Office-Back Office).

  • Provide domain and technical leadership, guidance & expertise to the team on design, delivery, and operational matters, serving as a trusted point of escalation for the team and stakeholders, helping manage and mitigate risks
  • Provide required levels of production support in accordance with established service assurance protocols and frameworks (ITIL, SRE etc.)
  • Participate in agile ceremonies (Stand-ups, Sprint planning, reviews, retros) and co-create agile artifacts (refined work backlogs, sprint backlog, etc.) with the goal of creating predictability in our delivery whilst being flexible and responsive to changing demand without compromising quality of our solutions.
  • Serve as a Murex Prod BSD SME for the MCE team, contributing expertise and demonstrating an in-depth understanding of Business Domain Concepts (Pricing, Financial Product Knowledge, Regulations, BoMs etc.), Key Murex Prod BSD Modules (e-Tradepad, Risk Matrices, GOM, OSP, Datamart, Workflows, etc.), and technical concepts (Programming, Unix, Scripting (Shell & Ant), Cloud, architecture)
Qualifications
  • First Degree : Information Technology
Additional Information

Experience Required:Software Engineering 5-7 years: Broad experience in translating business and functional requirements into technical specifications and developing the programming code to create the solutions. 8-10 years : Proven experience in modern engineering practices i.e. dev ops, agile etc., Proven experience across multiple, broad IT Engineering disciplines, with demonstrated specialisation in at least one. Experience within the required scope of expertise. #J-18808-Ljbffr

This advertiser has chosen not to accept applicants from your region.

Engineer bsd (murex production support) (global markets)

Johannesburg, Gauteng Standard Bank Of South Africa Limited

Posted today

Job Viewed

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Job Description

permanent
Job Overview Business Segment: Corporate & Investment Banking Location: ZA, GP, Johannesburg, 30 Baker Street The role entails technical delivery, support, and advisory to business stakeholder demand and Murex programme initiatives, with expected expertise across asset classes and end-to-end solution phases (scope, analyse, plan, design, develope, test, operate). In addition to the hands-on delivery responsibilities, the role requires developing standards, best practice, and ensuring optimal technical performance of the Murex Production Platforms, as well as upskilling and coaching the team to improve overall expertise. As this is primarily a generalist role within MCE, a deep understanding of the service assurance management practice and processes (business, audit, delivery, etc.) is required and/or expected to be built-up and demonstrated over time, all the while T-and-Key shaped individuals who have additional Business domain and Murex expertise across the value GM value chain (Front Office-Back Office). Provide domain and technical leadership, guidance & expertise to the team on design, delivery, and operational matters, serving as a trusted point of escalation for the team and stakeholders, helping manage and mitigate risks Provide required levels of production support in accordance with established service assurance protocols and frameworks (ITIL, SRE etc.) Participate in agile ceremonies (Stand-ups, Sprint planning, reviews, retros) and co-create agile artifacts (refined work backlogs, sprint backlog, etc.) with the goal of creating predictability in our delivery whilst being flexible and responsive to changing demand without compromising quality of our solutions. Serve as a Murex Prod BSD SME for the MCE team, contributing expertise and demonstrating an in-depth understanding of Business Domain Concepts (Pricing, Financial Product Knowledge, Regulations, Bo Ms etc.), Key Murex Prod BSD Modules (e-Tradepad, Risk Matrices, GOM, OSP, Datamart, Workflows, etc.), and technical concepts (Programming, Unix, Scripting (Shell & Ant), Cloud, architecture) QualificationsFirst Degree: Information Technology Additional InformationExperience Required: Software Engineering 5-7 years: Broad experience in translating business and functional requirements into technical specifications and developing the programming code to create the solutions.8-10 years : Proven experience in modern engineering practices i.e. dev ops, agile etc., Proven experience across multiple, broad IT Engineering disciplines, with demonstrated specialisation in at least one. Experience within the required scope of expertise. #J-18808-Ljbffr
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Engineer bsd (murex production support) (global markets)

Johannesburg, Gauteng Standard Bank Of South Africa Limited

Posted today

Job Viewed

Tap Again To Close

Job Description

permanent
Job Overview Business Segment: Corporate & Investment Banking Location: ZA, GP, Johannesburg, 30 Baker Street The role entails technical delivery, support, and advisory to business stakeholder demand and Murex programme initiatives, with expected expertise across asset classes and end-to-end solution phases (scope, analyse, plan, design, develope, test, operate). In addition to the hands-on delivery responsibilities, the role requires developing standards, best practice, and ensuring optimal technical performance of the Murex Production Platforms, as well as upskilling and coaching the team to improve overall expertise. As this is primarily a generalist role within MCE, a deep understanding of the service assurance management practice and processes (business, audit, delivery, etc.) is required and/or expected to be built-up and demonstrated over time, all the while T-and-Key shaped individuals who have additional Business domain and Murex expertise across the value GM value chain (Front Office-Back Office). Provide domain and technical leadership, guidance & expertise to the team on design, delivery, and operational matters, serving as a trusted point of escalation for the team and stakeholders, helping manage and mitigate risks Provide required levels of production support in accordance with established service assurance protocols and frameworks (ITIL, SRE etc.) Participate in agile ceremonies (Stand-ups, Sprint planning, reviews, retros) and co-create agile artifacts (refined work backlogs, sprint backlog, etc.) with the goal of creating predictability in our delivery whilst being flexible and responsive to changing demand without compromising quality of our solutions. Serve as a Murex Prod BSD SME for the MCE team, contributing expertise and demonstrating an in-depth understanding of Business Domain Concepts (Pricing, Financial Product Knowledge, Regulations, Bo Ms etc.), Key Murex Prod BSD Modules (e-Tradepad, Risk Matrices, GOM, OSP, Datamart, Workflows, etc.), and technical concepts (Programming, Unix, Scripting (Shell & Ant), Cloud, architecture) QualificationsFirst Degree: Information Technology Additional InformationExperience Required: Software Engineering 5-7 years: Broad experience in translating business and functional requirements into technical specifications and developing the programming code to create the solutions.8-10 years : Proven experience in modern engineering practices i.e. dev ops, agile etc., Proven experience across multiple, broad IT Engineering disciplines, with demonstrated specialisation in at least one. Experience within the required scope of expertise. #J-18808-Ljbffr
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Production incident support manager

Johannesburg, Gauteng FNZ

Posted today

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Job Description

permanent
Job Title Production Support Incident Manager Location Johannesburg (Sandton) Reports to Head of Production Support Role Description The Incident manager works within the Production Support team to oversee the lifecycle of unplanned interruptions and reductions of IT planned services in order to help the restoration of service in the quickest time. They will work to manage both internal and external stakeholders and manage post incident reporting and reviews. The incident manager will also be responsible for the production and delivery of MI relevant to the role and be an active participant in IT audits. Organisational Design Production Support sits within the CIO function of FNZ. This position is part of the regional Production Support department and reports to Head of Production Support. The role is located in all locations Team Responsibilities Team management – Provide support to the Head of SA Production Support in all areas of the agreed services Team management – Support the regional CIO to ensure service is met for all platforms Team management – Work with other functions and teams in Production Support to prioritise and resolve key and critical issues Application Support – ensure that the application is maintained and working efficiently and against agreed service levels Service Support – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations Stakeholder management – support client and internal management through provision of MI, direct input into meetings and other feedback as required. Specific Role Responsibilities Overseeing the incident management process and team members involved in resolving the incident. Responding to a reported service incident and initiating the incident and problem management process. Engaging with relevant internal and external stakeholders to ensure clear communications and all parties are engaged at the right level Ensure post incident reviews occur and actions are tracked and closed timely with appropriate escalation as needed Engage with delivery to ensure a smooth integration of change. Producing and maintaining documents that outline incident management protocols Working with other incident managers to ensure a seamless transition of incidents where required between jurisdictions and time zones. Production of MI to help manage service and identify risks and improvements Engage with FNZ clients to allow for timely and accurate completion of IT audits Performance Assessment KPI reporting – issue management performance against KPIs Availability – uptime during core and non-core hours Performance – performance metrics during core and non-core hours Reliability – test results and performance during real failure events Experience required • Minimum 3 years relevant experience • University degree or equivalent. • Ability to learn quickly in a dynamic fast-paced industry. • Enjoy working as part of a high-performance team. • Passionate about creating innovative solutions for customers. • Highly logical. • Highly self-motivated and directed, confident, independent, able to take initiative and with a delivery focused working style. • Superior analytical thinking and keen attention to detail. • Proven problem-solving abilities. • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Excellent organisational, administration and time management skills. • Good team communication skills, confident in dealing with internal and external clients. • Highly developed written and oral communication skills. • Interest / familiarity with financial markets and products. About FNZ FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA). Together with our customers, we help over 20 million people from all wealth segments to invest in their future. #J-18808-Ljbffr
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