9 Production Helper jobs in South Africa
Production Support Engineer
Posted 4 days ago
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Job Description
- Support of platforms, providing Level 1 and Level 2 support to the business and stakeholders
- Provide day-to-day technical expertise and operational support to obtain highest degrees of Production Stability for applications
- Collaboration with other members of the Production Management team
- Work with Application Development (AD) teams to implement and identify fixes to improve stability, reduce operational risk, and reduce manual tasks and 'touches to production'
- Help in defining capacity and resiliency requirement metrics and failover / BCP capabilities in partnership with business to improve reliability, stability and capacity management
- Production systems monitoring, start of day (SOD) and end of day(EOD) checks
- Manage production technology incidents to resolution, ensuring timely engagement, escalation and effective communication to business, technology and vendor partners. Ensure detailed post-mortem / root cause analysis reviews with Service Delivery partners and log follow up actions in Problem Management systems
- Engage with project teams through the SDLC of new applications to ensure successful on boarding into Production Management
- Participate in weekend activities such as Disaster Recovery testing, Exchange upgrades and Application releases
Technical Skills
- 5+ years' experience in Production Support in Financial services industry
- Very strong Analytical and problem-solving skills
- Excellent incident management skills with an ability to operate under pressure and co-ordinate resources effectively, identifying a path to resolution
- Excellent knowledge of SQL and stored procedures (experience with PostgreSQL and MS SQL databases)
- FIX protocol knowledge
- Strong Shell / Python scripting skills
- Ability to prioritise workload, react quickly and escalate to meet business expectations
- Strong working knowledge of real time monitoring systems
- Financial Product knowledge would be advantageous
- Agile methodology to perform enhancement, automation, performance management, infrastructure upgrades, and add new functionalities
- Performing code fixes and maintenance
Production Support Analyst
Posted 13 days ago
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Production Support Analyst
Location
Johannesburg (SA)
Reports to
Lead Analyst or Senior Service Analyst
Role Description
This role provides application support for the FNZ business; it involves issue management from external and internal clients to meet KPIs and SLAs and to liaise with other areas of FNZ to ensure a robust and scalable production environment for all FNZ’s customers.
The role is responsible for the support of a subset of the FNZ client base overseeing activities for those clients or in relation to a specific functional area of the proposition.
Organisational Design
Production Support sits within the CIO function of FNZ.
This position is part of the regional Production Support department and reports to Lead Analyst of the function team or Senior Service Analyst of the Client specific team.
The role is located in JHB, South Africa
Team Responsibilities
Application Support – ensure that the application is maintained and working efficiently and against agreed service levels
Issue Management – analyse, investigate, and allocate for resolution and closure for all issues
Change Management – support guidance for testing and release process for production fixes
Project Handover – facilitate the transition between project support and production support for all change
Service Support – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations
Specific Role Responsibilities
- Application Support – ensure that the application is working correctly as deployed;
- Issue Management – analyse, investigate, and allocate for resolution and closure for all issues;
- Service Support – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations;
- Monitor issues log; to maintain the quality of information on the issue log to allow for full investigation, resolution, and closure of all queries;
- Diagnosis and Problem Solving: Identify, troubleshoot and resolve production issues;
- Work with developers, analysts and testers to ensure that production fixes and business process changes are fit for purpose;
- Project Handover – facilitate the transition between project support and production support for all change;
- Change Management – support testing and release process for production fixes;
To undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the production environment.
Performance Assessment
KPI reporting – issue management performance against KPIs
Availability – uptime during core and non-core hours
Performance – performance metrics during core and non-core hours
Reliability – test results and performance during real failure events
Experience required
• University degree qualified (2.1) or equivalent.
• Ability to learn quickly in a dynamic fast-paced industry.
• Enjoy working as part of a high performance team.
• Passionate about creating innovative solutions for customers.
• Highly logical.
• Highly self motivated and directed, confident, independent, able to take initiative and with a delivery focused working style.
• Superior analytical thinking and keen attention to detail.
• Proven problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Excellent organisational, administration and time management skills.
• Good team communication skills, confident in dealing with internal and external clients.
• Highly developed written and oral communication skills.
• Interest / familiarity with financial markets and products.
About FNZ
FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.
We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.
We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).
Together with our customers, we help over 20 million people from all wealth segments to invest in their future.
#J-18808-LjbffrProduction Support Specialist
Posted 6 days ago
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Job Description
The Production Support Specialist is responsible for providing first-line technical support across multiple internal systems and platforms. This role ensures that usersincluding staff, brokers, institutional clients, administrators, and end-clientsreceive timely and accurate support according to agreed service levels. Working within the Product Department and closely with cross-functional teams, this position plays a critical role in maintaining smooth operations and supporting system functionality.
Key Responsibilities:
Provide first-line technical support to users with system queries.
Manage and prioritize queries based on severity and business impact.
Monitor alerts and notifications to ensure systems remain fully operational.
Administer and maintain user credentials and permissions across systems.
Understand system functions, including onboarding, login, account management, banking, trading, market data, compliance, reporting, and APIs.
Manage and update system configurations such as instrument management, routing, mappings, pricing feeds, and FIX integrations.
Conduct checks following outages or system restarts.
Perform data management functions and assist with testing new features or updates.
Collaborate with internal teams to investigate issues and support reconciliations.
Cross-train and share knowledge within the support team.
Complete ad hoc tasks as required.
Qualifications
Grade 12/Matric (or equivalent).
13 years experience in a technical support role.
Strong knowledge of client onboarding, banking, and trading/securities processes.
Experience with SQL and APIs.
Proficiency in Microsoft Office, especially Excel.
Customer service experience.
Previous exposure to trading system applications (advantageous).
Preferred Skills/Experience
Experience within global financial markets.
Strong problem-solving and investigative skills.
Excellent verbal and written communication in English.
Ability to coach, mentor, and upskill team members.
Strong interpersonal skills, service-oriented attitude, and collaborative approach.
Critical thinking and proactive problem-solving.
Analytical mindset with attention to detail and accuracy.
Results-driven and financially astute.
Working Conditions
Hybrid work environment (combination of office-based and remote work).
Fast-paced, deadline-driven setting with frequent collaboration across departments.
Occasional system checks or updates may be required outside standard working hours.
Production support analyst
Posted today
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Engineer BSD (Murex Production Support) (Global Markets)
Posted 13 days ago
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Job Overview
Business Segment: Corporate & Investment Banking
Location: ZA, GP, Johannesburg, 30 Baker Street
The role entails technical delivery, support, and advisory to business stakeholder demand and Murex programme initiatives, with expected expertise across asset classes and end-to-end solution phases (scope, analyse, plan, design, develope, test, operate). In addition to the hands-on delivery responsibilities, the role requires developing standards, best practice, and ensuring optimal technical performance of the Murex Production Platforms, as well as upskilling and coaching the team to improve overall expertise. As this is primarily a generalist role within MCE, a deep understanding of the service assurance management practice and processes (business, audit, delivery, etc.) is required and/or expected to be built-up and demonstrated over time, all the while T-and-Key shaped individuals who have additional Business domain and Murex expertise across the value GM value chain (Front Office-Back Office).
- Provide domain and technical leadership, guidance & expertise to the team on design, delivery, and operational matters, serving as a trusted point of escalation for the team and stakeholders, helping manage and mitigate risks
- Provide required levels of production support in accordance with established service assurance protocols and frameworks (ITIL, SRE etc.)
- Participate in agile ceremonies (Stand-ups, Sprint planning, reviews, retros) and co-create agile artifacts (refined work backlogs, sprint backlog, etc.) with the goal of creating predictability in our delivery whilst being flexible and responsive to changing demand without compromising quality of our solutions.
- Serve as a Murex Prod BSD SME for the MCE team, contributing expertise and demonstrating an in-depth understanding of Business Domain Concepts (Pricing, Financial Product Knowledge, Regulations, BoMs etc.), Key Murex Prod BSD Modules (e-Tradepad, Risk Matrices, GOM, OSP, Datamart, Workflows, etc.), and technical concepts (Programming, Unix, Scripting (Shell & Ant), Cloud, architecture)
- First Degree: Information Technology
Experience Required: Software Engineering
5-7 years: Broad experience in translating business and functional requirements into technical specifications and developing the programming code to create the solutions.
8-10 years : Proven experience in modern engineering practices i.e. dev ops, agile etc., Proven experience across multiple, broad IT Engineering disciplines, with demonstrated specialisation in at least one. Experience within the required scope of expertise.
Engineer BSD (Murex Production Support) (Global Markets)
Posted today
Job Viewed
Job Description
Job Overview
Business Segment: Corporate & Investment Banking
Location: ZA, GP, Johannesburg, 30 Baker Street
The role entails technical delivery, support, and advisory to business stakeholder demand and Murex programme initiatives, with expected expertise across asset classes and end-to-end solution phases (scope, analyse, plan, design, develope, test, operate). In addition to the hands-on delivery responsibilities, the role requires developing standards, best practice, and ensuring optimal technical performance of the Murex Production Platforms, as well as upskilling and coaching the team to improve overall expertise. As this is primarily a generalist role within MCE, a deep understanding of the service assurance management practice and processes (business, audit, delivery, etc.) is required and/or expected to be built-up and demonstrated over time, all the while T-and-Key shaped individuals who have additional Business domain and Murex expertise across the value GM value chain (Front Office-Back Office).
- Provide domain and technical leadership, guidance & expertise to the team on design, delivery, and operational matters, serving as a trusted point of escalation for the team and stakeholders, helping manage and mitigate risks
- Provide required levels of production support in accordance with established service assurance protocols and frameworks (ITIL, SRE etc.)
- Participate in agile ceremonies (Stand-ups, Sprint planning, reviews, retros) and co-create agile artifacts (refined work backlogs, sprint backlog, etc.) with the goal of creating predictability in our delivery whilst being flexible and responsive to changing demand without compromising quality of our solutions.
- Serve as a Murex Prod BSD SME for the MCE team, contributing expertise and demonstrating an in-depth understanding of Business Domain Concepts (Pricing, Financial Product Knowledge, Regulations, BoMs etc.), Key Murex Prod BSD Modules (e-Tradepad, Risk Matrices, GOM, OSP, Datamart, Workflows, etc.), and technical concepts (Programming, Unix, Scripting (Shell & Ant), Cloud, architecture)
- First Degree : Information Technology
Experience Required:Software Engineering 5-7 years: Broad experience in translating business and functional requirements into technical specifications and developing the programming code to create the solutions. 8-10 years : Proven experience in modern engineering practices i.e. dev ops, agile etc., Proven experience across multiple, broad IT Engineering disciplines, with demonstrated specialisation in at least one. Experience within the required scope of expertise. #J-18808-Ljbffr
Engineer bsd (murex production support) (global markets)
Posted today
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Engineer bsd (murex production support) (global markets)
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Production incident support manager
Posted today
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