18 Production Analyst jobs in South Africa

Job Title Production Support Analyst Location Johannesburg (SA) Reports to Lead Analyst or Senior Service Analyst Role Description This role provides application support for the FNZ business; it involves issue management from external and internal clients to meet KPIs and SLAs and to liaise with other areas of FNZ to ensure a robust and scalable production environment for all FNZ’s customers. The role is responsible for the support of a subset of the FNZ client base overseeing activities for those clients or in relation to a specific functional area of the proposition. Organisational Design Production Support sits within the CIO function of FNZ. This position is part of the regional Production Support department and reports to Lead Analyst of the function team or Senior Service Analyst of the Client specific team. The role is located in JHB, South Africa Team Responsibilities Application Support – ensure that the application is maintained and working efficiently and against agreed service levels Issue Management – analyse, investigate, and allocate for resolution and closure for all issues Change Management – support guidance for testing and release process for production fixes Project Handover – facilitate the transition between project support and production support for all change Service Support – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations Specific Role Responsibilities Application Support – ensure that the application is working correctly as deployed; Issue Management – analyse, investigate, and allocate for resolution and closure for all issues; Service Support – support the Service Managers in delivering FNZ services within KPIs, SLAs and contractual obligations; Monitor issues log; to maintain the quality of information on the issue log to allow for full investigation, resolution, and closure of all queries; Diagnosis and Problem Solving: Identify, troubleshoot and resolve production issues; Work with developers, analysts and testers to ensure that production fixes and business process changes are fit for purpose; Project Handover – facilitate the transition between project support and production support for all change; Change Management – support testing and release process for production fixes; To undertake any other projects/ tasks as may reasonably be required to facilitate the smooth operation of the production environment. Performance Assessment KPI reporting – issue management performance against KPIs Availability – uptime during core and non-core hours Performance – performance metrics during core and non-core hours Reliability – test results and performance during real failure events Experience required • University degree qualified (2.1) or equivalent. • Ability to learn quickly in a dynamic fast-paced industry. • Enjoy working as part of a high performance team. • Passionate about creating innovative solutions for customers. • Highly logical. • Highly self motivated and directed, confident, independent, able to take initiative and with a delivery focused working style. • Superior analytical thinking and keen attention to detail. • Proven problem-solving abilities. • Ability to effectively prioritize and execute tasks in a high-pressure environment. • Excellent organisational, administration and time management skills. • Good team communication skills, confident in dealing with internal and external clients. • Highly developed written and oral communication skills. • Interest / familiarity with financial markets and products. About FNZ FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back. We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution. We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA). Together with our customers, we help over 20 million people from all wealth segments to invest in their future. #J-18808-Ljbffr

Calling all SAP Production Planning wizards!

We're in need of a Lead with the powers to transform our production from chaos to coordination. If you can juggle schedules like a circus performer and make SAP Production Planning your playground, apply now and let's craft the perfect formula for success!

Qualification and Experience:

• Minimum of 3 years’ experience in IT
• Minimum of 3-5 years’ experience in SAP S/4 HANA, SAP MM, WM, PP or SD module(s)
• Ability to debug SAP ABAP will be advantageous
• Knowledge of Supply Chain processes will be beneficial

The Job Requirements:

• Solid experience as an SAP Business Analyst within one or more of the following modules: MM, WM, PP or SD
• Knowledge and experience of how to plan projects, define deliverables and to control quality and cost matters
• Demonstrated ability to foster an environment for ideation, prototyping and production
• Demonstrated business acumen to take from design to implementation and preferably experience scaling a concept
• Experience leading a product team will be of advantage

Responsibilities:

• Responsible for the planning and coordination of activities required to steer the product to align with its strategic future roadmap
• Evaluation, documentation, scoping, and prioritization of new requirements
• Promote continuous improvement through implementation and management of new processes to enhance productivity output
• Participate and provide feedback on any activities where QA practices and risks are to be considered from the writing of user stories, pre-development testing notes and executing QA testing activities in accordance to processes and quality guidelines to identify defects / quality concerns in projects
• Responsible for creating, implementing, and evaluating the product budget
• Effective communication and feedback between IT product team and Business stakeholders

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Calling all SAP Production Planning wizards! We're in need of a Lead with the powers to transform our production from chaos to coordination. If you can juggle schedules like a circus performer and make SAP Production Planning your playground, apply now and let's craft the perfect formula for success! Qualification and Experience: Minimum of 3 years’ experience in IT Minimum of 3-5 years’ experience in SAP S/4 HANA, SAP MM, WM, PP or SD module(s) Ability to debug SAP ABAP will be advantageous Knowledge of Supply Chain processes will be beneficial The Job Requirements: Solid experience as an SAP Business Analyst within one or more of the following modules: MM, WM, PP or SD Knowledge and experience of how to plan projects, define deliverables and to control quality and cost matters Demonstrated ability to foster an environment for ideation, prototyping and production Demonstrated business acumen to take from design to implementation and preferably experience scaling a concept Experience leading a product team will be of advantage Responsibilities: Responsible for the planning and coordination of activities required to steer the product to align with its strategic future roadmap Evaluation, documentation, scoping, and prioritization of new requirements Promote continuous improvement through implementation and management of new processes to enhance productivity output Participate and provide feedback on any activities where QA practices and risks are to be considered from the writing of user stories, pre-development testing notes and executing QA testing activities in accordance to processes and quality guidelines to identify defects / quality concerns in projects Responsible for creating, implementing, and evaluating the product budget Effective communication and feedback between IT product team and Business stakeholders #J-18808-Ljbffr

Calling all SAP Production Planning wizards!

We're in need of a Lead with the powers to transform our production from chaos to coordination. If you can juggle schedules like a circus performer and make SAP Production Planning your playground, apply now and let's craft the perfect formula for success!

Qualification and Experience:

• Minimum of 3 years’ experience in IT
• Minimum of 3-5 years’ experience in SAP S/4 HANA, SAP MM, WM, PP or SD module(s)
• Ability to debug SAP ABAP will be advantageous
• Knowledge of Supply Chain processes will be beneficial

The Job Requirements:

• Solid experience as an SAP Business Analyst within one or more of the following modules: MM, WM, PP or SD
• Knowledge and experience of how to plan projects, define deliverables and to control quality and cost matters
• Demonstrated ability to foster an environment for ideation, prototyping and production
• Demonstrated business acumen to take from design to implementation and preferably experience scaling a concept
• Experience leading a product team will be of advantage

Responsibilities:

• Responsible for the planning and coordination of activities required to steer the product to align with its strategic future roadmap
• Evaluation, documentation, scoping, and prioritization of new requirements
• Promote continuous improvement through implementation and management of new processes to enhance productivity output
• Participate and provide feedback on any activities where QA practices and risks are to be considered from the writing of user stories, pre-development testing notes and executing QA testing activities in accordance to processes and quality guidelines to identify defects / quality concerns in projects
• Responsible for creating, implementing, and evaluating the product budget
• Effective communication and feedback between IT product team and Business stakeholders

#J-18808-Ljbffr

Calling all SAP Production Planning wizards! We're in need of a Lead with the powers to transform our production from chaos to coordination. If you can juggle schedules like a circus performer and make SAP Production Planning your playground, apply now and let's craft the perfect formula for success! Qualification and Experience: Minimum of 3 years’ experience in IT Minimum of 3-5 years’ experience in SAP S/4 HANA, SAP MM, WM, PP or SD module(s) Ability to debug SAP ABAP will be advantageous Knowledge of Supply Chain processes will be beneficial The Job Requirements: Solid experience as an SAP Business Analyst within one or more of the following modules: MM, WM, PP or SD Knowledge and experience of how to plan projects, define deliverables and to control quality and cost matters Demonstrated ability to foster an environment for ideation, prototyping and production Demonstrated business acumen to take from design to implementation and preferably experience scaling a concept Experience leading a product team will be of advantage Responsibilities: Responsible for the planning and coordination of activities required to steer the product to align with its strategic future roadmap Evaluation, documentation, scoping, and prioritization of new requirements Promote continuous improvement through implementation and management of new processes to enhance productivity output Participate and provide feedback on any activities where QA practices and risks are to be considered from the writing of user stories, pre-development testing notes and executing QA testing activities in accordance to processes and quality guidelines to identify defects / quality concerns in projects Responsible for creating, implementing, and evaluating the product budget Effective communication and feedback between IT product team and Business stakeholders #J-18808-Ljbffr

We are seeking a highly motivated and experienced Process Improvement Specialist to join the Operations team. The individual will be instrumental in driving continuous improvement initiatives across all business units in the organization, ensuring adherence to ISO 9001:2015 standards and enhancing overall operational efficiency. The role involves analyzing existing processes, identifying areas for optimization, and implementing solutions that streamline workflows, reduce waste, and improve product and service quality.

Requirements

Process Analysis and Assessment

• Conduct analyses of current business processes in IPP operations, asset management, and solar plant construction to identify inefficiencies, bottlenecks, and areas for improvement.
• Map and document processes using flowcharts, process mapping software, and other relevant tools.

Process Optimisation & Continuous Improvement

• Identify and implement process improvements aligned with ISO 9001:2015, ISO 55000 (Asset Management), and best practices in renewable energy and infrastructure projects.
• Develop and implement Lean, Six Sigma, and Kaizen-based improvement strategies to enhance operational efficiency and reduce costs.
• Standardise asset management, procurement, and maintenance processes to optimise performance across the organisation.
• Ensure that improvements align with NERSA, Eskom Grid Code, SANS, and other industry regulations.

Data Collection, Performance Monitoring, and Reporting

• Collect and analyse operational data to track efficiency, identify trends, and validate improvements.
• Define and monitor Key Performance Indicators (KPIs) related to solar plant efficiency, downtime reduction, asset performance, and maintenance schedules.
• Utilise statistical tools and data-driven decision-making techniques to validate and optimise improvements.

Compliance and Risk Management

• Ensure all process improvement initiatives align with the organisation’s Quality Management System (QMS) and ISO 9001:2015 standards.
• Participate in internal and external audits and work closely with the compliance and risk management teams to address process gaps.
• Support risk assessments for process inefficiencies, compliance failures, and operational vulnerabilities.

Cross-Functional Collaboration & Stakeholder Engagement

• Work closely with internal business unit teams to implement and sustain improvements.
• Facilitate workshops, training sessions, and change management initiatives to ensure smooth adoption of new processes.
• Engage with suppliers, vendors, and contractors to drive supply chain and vendor quality improvements.

Digital Transformation & Technology Integration

• Support the implementation and optimisation of digital tools, including ERP systems, SharePoint, Basecamp, SCADA, and CMMS (Computerised Maintenance Management Systems).
• Identify opportunities for automation and digitisation of processes to improve efficiency and reduce manual effort.
• Ensure alignment between process improvements and the organisation’s IT and data strategy.

Desired Skills & Qualifications

Education

• Undergraduate degree in Industrial Engineering, Business Administration, Quality Management, Operations Management, or a related field that provides a strong foundation in process analysis, quality principles, and improvement methodologies.

Experience

• 5-7 years of demonstrable work experience in process improvement, quality management, or operational efficiency roles, preferably in the renewable energy, utilities, or infrastructure sectors.
• Proven experience in applying Lean, Six Sigma, Kaizen, or other process improvement methodologies to achieve measurable business results. Lean Six Sigma Green Belt or Black Belt certification is advantageous.
• Strong understanding of ISO 9001:2015 and Quality Management Systems (QMS). Experience with ISO 55000 (Asset Management) is an advantage.
• Exposure to NERSA regulations, Eskom compliance standards, SANS, and environmental regulations is preferred.
• Experience working in solar PV plant construction, operation, and asset management is a plus.

Skills

• Process Analysis and Design.
• Quality Management Systems.
• Improvement Methodologies.
• Data Analysis and Problem-Solving.
• Project Management.
• Communication and Interpersonal Skills.
• Software Proficiency.

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We are seeking a highly motivated and experienced Process Improvement Specialist to join the Operations team. The individual will be instrumental in driving continuous improvement initiatives across all business units in the organization, ensuring adherence to ISO 9001:2015 standards and enhancing overall operational efficiency. The role involves analyzing existing processes, identifying areas for optimization, and implementing solutions that streamline workflows, reduce waste, and improve product and service quality. Requirements Process Analysis and Assessment Conduct analyses of current business processes in IPP operations, asset management, and solar plant construction to identify inefficiencies, bottlenecks, and areas for improvement. Map and document processes using flowcharts, process mapping software, and other relevant tools. Process Optimisation & Continuous Improvement Identify and implement process improvements aligned with ISO 9001:2015, ISO 55000 (Asset Management), and best practices in renewable energy and infrastructure projects. Develop and implement Lean, Six Sigma, and Kaizen-based improvement strategies to enhance operational efficiency and reduce costs. Standardise asset management, procurement, and maintenance processes to optimise performance across the organisation. Ensure that improvements align with NERSA, Eskom Grid Code, SANS, and other industry regulations. Data Collection, Performance Monitoring, and Reporting Collect and analyse operational data to track efficiency, identify trends, and validate improvements. Define and monitor Key Performance Indicators (KPIs) related to solar plant efficiency, downtime reduction, asset performance, and maintenance schedules. Utilise statistical tools and data-driven decision-making techniques to validate and optimise improvements. Compliance and Risk Management Ensure all process improvement initiatives align with the organisation’s Quality Management System (QMS) and ISO 9001:2015 standards. Participate in internal and external audits and work closely with the compliance and risk management teams to address process gaps. Support risk assessments for process inefficiencies, compliance failures, and operational vulnerabilities. Cross-Functional Collaboration & Stakeholder Engagement Work closely with internal business unit teams to implement and sustain improvements. Facilitate workshops, training sessions, and change management initiatives to ensure smooth adoption of new processes. Engage with suppliers, vendors, and contractors to drive supply chain and vendor quality improvements. Digital Transformation & Technology Integration Support the implementation and optimisation of digital tools, including ERP systems, Share Point, Basecamp, SCADA, and CMMS (Computerised Maintenance Management Systems). Identify opportunities for automation and digitisation of processes to improve efficiency and reduce manual effort. Ensure alignment between process improvements and the organisation’s IT and data strategy. Desired Skills & Qualifications Education Undergraduate degree in Industrial Engineering, Business Administration, Quality Management, Operations Management, or a related field that provides a strong foundation in process analysis, quality principles, and improvement methodologies. Experience 5-7 years of demonstrable work experience in process improvement, quality management, or operational efficiency roles, preferably in the renewable energy, utilities, or infrastructure sectors. Proven experience in applying Lean, Six Sigma, Kaizen, or other process improvement methodologies to achieve measurable business results. Lean Six Sigma Green Belt or Black Belt certification is advantageous. Strong understanding of ISO 9001:2015 and Quality Management Systems (QMS). Experience with ISO 55000 (Asset Management) is an advantage. Exposure to NERSA regulations, Eskom compliance standards, SANS, and environmental regulations is preferred. Experience working in solar PV plant construction, operation, and asset management is a plus. Skills Process Analysis and Design. Quality Management Systems. Improvement Methodologies. Data Analysis and Problem-Solving. Project Management. Communication and Interpersonal Skills. Software Proficiency. #J-18808-Ljbffr

Business Segment: Corporate & Investment Banking

Location: ZA, GP, Johannesburg, Simmonds Street 5

Provision of reporting, insights and analytics for a portfolio across multiple products and/or segments across the product lifecycle (e.g. originations, account management, collections) in order to inform business decision making & strategy formulation. To enable the business to access and interpret reports and dashboards, and to efficiently and effectively utilise the available reporting tools. To drive the automation of relevant production reports to ensure efficiency and accuracy of reports. To drive process improvement across the products and segments.

Qualifications

Type of Qualification: First Degree
Field of Study: Information Technology

Experience Required

This role requires at least 7 years of experience in customer data and information lifecycle with an understanding of BI technologies and practices.

Operations

1-2 years:

• Experience in business analysis, process flow and business process improvement.

5-7 years:

• Experience in Data analytics and BI technologies.

Additional Information

• Adopting Practical Approaches
• Challenging Ideas
• Documenting Facts
• Examining Information
• Exploring Possibilities
• Interacting with People
• Interpreting Data
• Taking Action
• Team Working
• Data Analysis
• Data Integrity
• Business Intelligence using Qlik Sense
• Knowledge of Banking & Financial Service

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Who We Are Is What We Do. Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.

The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for customers.

Companies should be able to hire the best talent anywhere in the world, so we are building the best platform to make that a reality. Our market-leading technology, expertise, and global team are crucial to the platform’s success. We deliver the best products and features in our space, enabling millions of jobs worldwide and connecting the global workforce with the best companies and opportunities.

Why should you be part of our success story?

A 30-mile hiring radius should no longer dictate how companies hire because exceptional talent lives everywhere. Deel sees a world without hiring borders and endless talent that pairs perfect candidates with great companies.

We offer global teams all the tools they need to hire, onboard, manage, pay, and scale at full speed. We aim to foster a diverse global economy by building a generational platform that seamlessly connects companies with talent worldwide.

After our successful Series D in 2021, we raised another $50M in 2023, doubling our valuation to $12B. There’s never been a more exciting time to join Deel — the international payroll and compliance market leader.

Support Process Improvement Lead –

Responsibilities:

• Analyze and work closely with Team Leaders and the Pod Manager to identify and capitalize on opportunities for improvement.
• Offer actionable insights to the product team to elevate the customer experience.
• Identify and address any gaps in processes or knowledge, and suggest improvements to the CX Enablement team for material updates, in collaboration with Quality Assurance and training departments.
• Take charge of enhancing and updating Open Deel articles to bridge existing knowledge gaps, with support from the enablement team.
• Establish and maintain robust interdepartmental collaborations to streamline support processes and facilitate efficient knowledge sharing and documentation.
• Evaluate data and observe trends within core pods to propose enhancements.
• Actively engage with the Pod Manager on a daily basis to discuss tasks and contribute to ongoing initiatives.
• Monitor and report on the impact of implemented changes, providing regular updates to leadership and stakeholders.
• Lead cross-functional projects to enhance customer support workflows and reduce resolution time.
• Develop a metrics-driven approach to track and analyze customer satisfaction and support team performance.

Job Summary:

The role involves analyzing and collaborating closely with Team Leaders and the Pod Manager to identify improvement opportunities. This includes offering actionable insights to enhance customer experiences and addressing gaps in processes or knowledge.

Responsibilities also entail updating knowledge materials, fostering interdepartmental collaborations, evaluating data trends, and engaging with the Pod Manager daily. The role requires monitoring and reporting on implemented changes, leading cross-functional projects to improve support workflows, and developing a metrics-driven approach to track customer satisfaction and support team performance.

Total Rewards

Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all.

Some things you’ll enjoy

• Provided computer equipment tailored to your role
• Stock grant opportunities dependent on your role, employment status and location
• Additional perks and benefits based on your employment status and country
• The flexibility of remote work, including WeWork access where available

At Deel, we’re an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity or other applicable legally protected characteristics.

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