19 Product Trainer jobs in South Africa

The Independent Institute of Education (The IIE) is a registered private higher education provider and a wholly owned subsidiary of ADvTECH Ltd, listed on the JSE.

The IIE's Central Academic Team (CAT) is the custodian of academic quality, educational technology, and governance across the institution. It leads academic strategy, compliance, and operational integrity through robust governance structures.

The current CAT is in the process of being repositioned as a Centre of Excellence, a hub for academic innovation, staff capacity building, quality assurance, and governance across both the schools and tertiary divisions.

As we reposition CAT, we are excited to invite applications for the role of IDOL Team Lead. Based at The IIE's head office in Sandton, this role will support the Digital Learning & Design Team department.

The purpose of the job:

An Instructional Design and Online Learning (IDOL) Team Lead leads the design, development, and implementation of engaging, accessible online courses that align with institutional strategies and meet diverse learner needs. The role involves collaborating with stakeholders, managing instructional design projects, and ensuring the continuous improvement of the LMS environment. By leveraging advanced instructional design principles, cutting-edge technology, and thorough analysis of student needs, the IDOL Lead ensures that all modules, programmes are engaging, accessible, and optimized for maximum effectiveness. The role involves collaborating with IDs, stakeholders, leading project initiatives, and continuously refining learning strategies to support the growth and development of individuals and teams within the organization.

Reporting to:

The successful candidate will report to the Head Digital Learning & Design

Main Outputs and Responsibilities for this Position:

Manage the Delivery of Modules

• Manage and support the instructional design and learning technologist teams, overseeing workload and priorities.
• Facilitate collaboration between instructional designers, faculty, SME-developers, and learning technologists.
• Manage, according to the production plan, processes and timelines related to the delivery of online material, including own modules.
• This includes the delivery of frameworks by the faculty/developers.
• Mitigate risks and manage delays.
• Check the material on the LMS.
• Provide weekly progress reports to the Digital Learning & Design Manager.
• Manage and ensure that all the IDs (internal and external, including any third-party members) adhere to the required level of support for the faculty.
• Report on team performance, project progress, and identify capacity needs.

Delivery of Modules

• Design engaging, pedagogically sound digital learning experiences aligned with learning outcomes.
• Develop storyboards, scripts, and activity guides for multimedia and online courses.
• Integrate emerging tools, technologies, and learning theories into course designs.
• Collaborate with SMEs, academics, and technologists to create accessible and interactive courseware.
• Ensure all allocated Learning Management System (LMS) modules are developed as per the IIE framework and requirements and presented on the LMS page accordingly.
• Integrate multimedia tools and technologies to create interactive learning experiences.
• Create and utilize the LMS elements within the course page to deliver a strong online learning path for students.
• Manage allocated modules according to agreed timelines and quality standards.
• Provide constructive feedback to and support independent contractors (ICs) and external partners.
• This involves regular communication to ensure alignment of tasks ahead as well as to address any concerns.
• Implement evidence-based instructional strategies to enhance learning.
• Incorporate mechanisms for continuous feedback and improvement.
• Ensure all content is accessible to students with diverse needs and abilities meets all regulatory or accreditation standards.
• Provide technical support and troubleshooting for students and staff.

Quality Assurance

• Using insights from work done by the IDs, Lecturers, and developers, provide documented ongoing support and training during the design and development of modules for the LMS.
• Ensure design standards and project deadlines are met across multiple projects.
• Drive continuous improvement initiatives and training for the instructional design and learning technologist teams.
• Ensure that new team members are properly trained and inducted and that their first work is carefully supervised.
• Respond directly to all quality issues identified or raised by users and escalate as required.

Improve the effectiveness of the LMS platform

• Support & guide IDs and faculties for effective use of the LMS.
• Improve the capacity of both in sound instructional design principles.
• Implement strategies, after evaluation & collaboration, to develop engaging, effective & appropriate modules, for required modes, programmes & associated disciplines.
• Develop the team's capacity to work collaboratively with SMEs & HoPs.
• Conduct & encourage IDs to conduct relevant research that informs LMS-related practices, etc.
• Develop strategies to enhance user engagement and interaction within the LMS, such as gamification elements or discussion forums.
• Implement personalized learning pathways to increase motivation and relevance for users.
• Audit existing courses for compliance with accessibility standards and advise on the necessary adjustments.
• Provide training and resources for content developers/SMEs on best practices for creating accessible materials.
• Conduct user research to identify pain points in navigation and course layout, and redesign interfaces for better usability.
• Gather and analyse user feedback to continuously refine the LMS interface and functionality.
• Evaluate the LMS's accessibility, responsiveness, and optimize content to accommodate diverse learner preferences.
• Develop strategies for creating accessibility-friendly learning materials that retain engagement.

User Performance and Improvement Plans

• Analyse feedback and student/user success data with brands and faculties.
• Improve the capacity of all to use data from the LMS.
• Employ data-based strategies such as personalized learning analytics to identify at-risk students and improve their outcomes.
• Develop the lecturer, campus, and brand's ability to monitor and manage adoption.
• Use data from this to attend to other areas of responsibility.
• Create comprehensive onboarding and training programs for new users to maximize their use of the LMS.
• Establish ongoing support channels, such as help desks or knowledge bases, to assist users with common issues.

Administration and Governance

• Implement and improve systems and processes that can assure that the LMS work is compliant from a regulatory, legal, and governance perspective.
• Administer the monitoring and support systems in such a manner that delivery is effective and efficient, and on time at the standard required.
• Check alignment with the strategies of The IIE at all times.

Qualification

• A minimum of an Honours degree level qualification (or a recognised equivalent thereof) in educational technology, instructional design, or a related field is preferred.
• Master's-level qualification in education, educational technology, instructional design, or a related field
  
  field is preferred—advantageous
• Certification with a recognized Learning Management System provider (i.e., Brightspace CAT, Moodle,
  
  etc.) and/or evidence about professional development in Digital Content Design—Advantageous

Experience:

• Minimum of 5 years as an online course designer and Interactive Learning Activities
• Minimum of 4 years of experience in Education technologies Integration, Best Practices, Project Management, Collaboration with stakeholders, Professional Development, Research and Innovation, and Quality Assurance

Competencies:

• Experience in skill development, with a strong background in implementing best practices for the adoption and use of educational technologies in teaching and learning environment as well as good practice of learning design.
• Ability to create online materials that meet defined design specifications.
• Experience with Learning Management Systems (LMS), particularly BrightspCAT, is an advantage.
• Project management & management of learning designers.
• Developing materials for and providing support to users of an LMS (preferably BrightspCAT) will be advantageous.
• Design and implement skills development initiatives (such as self-help modules, online webinars, and in-person workshops) for academic staff on the use of educational technologies.
• Interpersonal skills
• Communication skills
• Collaboration
• Negotiation
• Leadership
• Motivating others

Other Special Requirements:

• Occasional travel between campuses or the central office may be required.

Who are we?

SanlamConnect is dedicated to supporting, growing, and empowering clients with affordable, easy, and suitable solutions, primarily through face-to-face intermediary channels, but also directly. We have approximately 2,000 tied advisers and 2,000 supporting independent brokers, all dedicated to meet the financial needs of our clients. Our vision: We aspire to be the best at building enduring relationships by connecting clients with Sanlam. We create sustainable value by attracting new clients, supporting ongoing client engagement, and providing adaptive solutions designed to answer life's financial questions. ULTIMATELY, WE EMPOWER PEOPLE TO BE FINANCIALLY CONFIDENT, SECURE AND the opportunity to make the most of who they are, and to be recognised, respected and rewarded for their capabilities.

What will you do?

This is a specialist role, which is responsible for research, design and development of training content and related workshop material in support of client and/or business requirements and with specific focus on alignment with relevant financial services legislation.

The position will ideally be based at the Sanlam Head Office in Bellville, but we will only consider the regional office in Gauteng as an alternative option to Bellville.

What will make you successful in this role?

This role is responsible for:

• Participate in the research and development of practice development strategies, appropriate tools, templates and processes that can be used in the growth of the intermediary's business practice
• Participate in relevant committees and forums to influence governance principles, policies and frameworks
• Collaborate closely with internal and external stakeholders (practice development, sales, product providers and professional bodies)
• Assessing instructional needs within the business and identifying applicable solutions to enhance learning
• Design, develop, and deliver learning programme in alignment with business strategy.
• Development of instructional content used to support online, blended, face-to-face, and online self-paced training programs.
• Translate complex financial planning concepts into practical, adviser-ready learning experiences that directly support practice management, development and business growth.
• Providing support to the business by integrating technology into the curriculum and working with the business to successfully implement learning technologies.
• Reporting and Analytics

The role will further support with:

• Scoping and managing research and design projects as and when required
• Designing training workshops in relation to content, structure, and process
• Rolling out of new training including pilots and train-the trainer sessions
• Maintaining, updating, and reviewing of existing training content

Qualification and Experience

• Relevant B Degree
• A relevant professional qualification (e.g., Instructional Design Qualification) will be advantageous
• E-Learning / Graphic Design experience is recommended
• CFP qualification will be advantageous
• Minimum 5 years' experience in Consultancy and/or Broker Practice
• GenAI as it applies to learning and practice development is recommended
• Assessor / Moderator certification is recommended

Knowledge and Skills

• Computers and peripheral devices
• Win and Mobile OS, MS Office, Exchange
• Moodle: LMS
• Video and web conferencing, multimedia, learning management system and LxP, and other applications (Adobe CS, Captivate, Articulate, etc.).
• Articulate, Camtasia, AVS, Raptivity, SnagIt, Flipping Book, SAP Productivity
• Relevant broker consultant and broker practice management experience (sales processes, client relationship management, best practice)
• Data analytics and Insights
• E-Learning and blended learning development
• Training assessment and evaluation
• Training Needs Analysis processes
• Financial Services Product Knowledge (Sanlam and competitors)
• Relevant regulatory legislation and compliance knowledge
• Full understanding of the different training qualification frameworks
• Sanlam sales and advice processes
• Research methodology
• Project management

Core Competencies

• Customer Focus
• Collaborate
• Innovation
• Results Driven
• Resilience

Personal Attributes

• Excellent communication skills (verbal and written)
• Detailed minded
• Relationship building and networking
• Structured and good planning skills/co-ordination skills
• Innovative and problem solver
• Decision quality
• Technical professional skills
• Presentation skills
• Influencing ability
• Coaching mindset
• Continuous learning

Turnaround time

• The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.
• The closing date for applications is 2 October 2025.
• The recruiter reserves the right to withdraw the advertisement prior to the closing date or to allow further applications to be submitted after the closing date indicated.

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Our commitment to transformation

The Sanlam Group is committed to transformation and embracing diversity and our employment equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.

Direct Reporting Line:

Head: Academic (Academic Co-Navigator)

Vega School is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE).

The IIE's Vega, Online Distance Centre has the following vacancies for a (Part-time Online Lecturer/Navigator) for the 2026 Academic year:

INDP8412w (Instructional Design Project)

Competencies Required:

Preparation and lecturing online as per the Module Guide; Teaching curriculum outcomes as per contract hours and stipulated per pre-agreed timetable; Briefing students for assignments and providing feedback; Marking assessments and providing feedback; Presenting class marks and feedback to the Programme Managers; Actively engaging with current trends in teaching and learning strategies within the IIE VEGA environment.

Minimum Qualification Requirements:

Ideal:

• Master's degree in education, instructional design, educational technology, or related field, for example, curriculum development and/or academic management.
• Alternative: Master's degree in an own field, such as information design with an NQF8 in Instructional design/EdTech or UX design.

Minimum Work Experience Requirements:

Lecturing/online lecturing experience in Instructional Design

Two years in curriculum development and design, Teaching Experience, or facilitation of corporate education.

Working Conditions:

• This is an Online part-time position.
• Online Lecturing and academic delivery to ensure students are guided and supported in their learning to achieve module outcomes.

The IIE's Vega is an Equal Opportunity Employer. However, preference may be given to previously underrepresented groups in accordance with the South African Employment Equity Act.

Direct Reporting Line:

Head: Academic (Academic Co-Navigator)

Vega School is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the Council on Higher Education (CHE).

The IIE's Vega, Online Distance Centre has the following vacancies for a (Part-time Online Lecturer/Navigator) for the 2026 Academic year:

PMID8412w (Project Management for Instructional Design)

Competencies Required:

Preparation and lecturing online as per the Module Guide; Teaching curriculum outcomes as per contract hours and stipulated per pre-agreed timetable; Briefing students for assignments and providing feedback; Marking assessments and providing feedback; Presenting class marks and feedback to the Programme Managers; Actively engaging with current trends in teaching and learning strategies within the IIE VEGA environment.

Minimum Qualification Requirements:

Ideal:

• Master's degree in education, instructional design, educational technology, or related field, for example, curriculum development and/or academic management.
• Alternative: Master's degree in an own field, such as information design with an NQF8 in Instructional design/EdTech or UX design.

Minimum Work Experience Requirements:

Lecturing/online lecturing experience in Instructional Design

Two years in curriculum development and design, Teaching Experience, or facilitation of corporate education.

Working Conditions:

• This is an Online part-time position.
• Online Lecturing and academic delivery to ensure students are guided and supported in their learning to achieve module outcomes.

The IIE's Vega is an Equal Opportunity Employer. However, preference may be given to previously underrepresented groups in accordance with the South African Employment Equity Act.

Your potential has a place here with TTEC's award winning employment experience. As a Learning and Development Trainer working nights onsite in Cape Town, South Africa, you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC

What You'll Do
Trainers are responsible for registering associates for classes, facilitating new hires trainings, as well as all applicable client trainings Trainers provide, coordinate, analyze and consolidate all necessary data in order to deliver training in a timely and accurate manner following client requirements and company standards. Trainers are expected to have a thorough working knowledge of TTEC policies and procedures as well as client requirements related to training duties. Trainers are responsible for the overall outcome of new hired classes and client required trainings.

During a Typical Day, You'll

• Inspire and motivate learners to reach for amazing
• Mentor and coach new hires within client training goals and time frames
• Bring your interest in helping others to start their career journeys successfully
• Deliver high quality client product training

What You Bring To The Role

• High school diploma or equivalent
• 2 years or more in training and adult learning or call center experience
• Strong understanding of TTEC's business, core values, and goals.
• Strong verbal and written communication skills.
• Ability to lead and partner successfully with staff and chain of command.
• Open, honest and empathetic manner when dealing with people.
• High customer service orientation.
• Working knowledge of MS, Oracle, Kronos or ability to learn technology quickly
• High level of integrity, honesty, and judgment
• Ensures call center staff schedules are managed
• Coaches appropriate staff on performance
• Management improvement
• Ability to manage multiple, complex, on-going tasks and projects.
• Advanced English skills. Both written and verbal.
• Full Time Availability.

What You Can Expect
Supportive of your career and professional development

An inclusive culture and community minded organization where giving back is encouraged

A global team of curious lifelong learners guided by our company values

Ask us about our paid time off (PTO) and wellness and healthcare benefits

And yes. a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit for more information.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

(Onsite)

Primary Location
ZA-Western Cape-Cape Town

As a Training Specialist at DotActiv, you will play an integral role in knowledge assimilation, documentation and distribution. Put plainly you will be responsible for making sure that the right knowledge is transferred to the right people at the right time and in the right format. You will also play a key role in shaping the "learning organisation" culture of DotActiv. You will report to the Training Manager and play an integral part in the overall HR Department within the business.

Who is DotActiv?

At DotActiv, we pride ourselves on providing the global retail market with high-quality category management software and advisory services that improve the in-store shopping experience for everyone. Our deeply integrated all-in-one category management software reduces the complexity of the interdependent nature of data-driven clustering, assortment, floor and shelf planning. Meanwhile, our talented people and highly refined processes enable us to deliver stress-free speed to impact with unrivalled convenience and efficiency. With DotActiv, you get integrated all-in-one software that empowers you with unrivalled support, regular updates and proactive monthly guidance from our customer success team. Want to learn more about DotActiv?

Purpose:

Internal: Ensure that staff have high levels of knowledge regarding our products, services, consulting, processes, policies and critical thinking. This is to ensure that they are equipped to market, sell, deliver, support and think critically about our products, services and consulting as the case may be. Importantly, internal knowledge needs to be captured in various forms of engaging content.

External: Ensure that customers have the required levels of knowledge regarding our products, services and consulting to maximise the value potential of their DotActiv purchases. Software customers require a different kind of learning when compared to services customers.

Culture: To play an integral role in changing the culture to a "learning organisation". Staff must not rely purely on learning interventions but must also take it upon themselves to proactively go out and consume content that is available, think critically about it and challenge / stress test our core theory and principles.

Platforms and Format:

The format knowledge transfer will take place remotely using a continuously evolving set of online tools. The reason for not going with classroom learning is not because that is not an engaging way to learn but rather because DotActiv's staff are located in over 12 locations across South Africa and users are located in over 90 countries. Therefore online learning offers the most efficient and logical method. The current set of salient tools which will be your responsibility to "champion" are summarised below:

1. - this is an online community with learning at it's core. It includes selfservice courses, discussion forums, newsfeed and member connection features. Anyone can register for free including staff, customers, partners and prospects.

2. - this is an online knowledgebase where staff, customers, partners and prospects can search for quick answers to specific questions about our products and services.

3. - this is an internally focused knowledgebase where only staff can search for quick answers to specific questions about our policies, standpoints, processes and any other subject matter which will help them succeed in their job. It also contains internal focussed self-service courses.

4. Video Conferencing - the toolset above will not always have the appropriate content for every scenario therefore there is a place for customised live one-on-one learning interventions. This learning will almost always take place via video conferencing tools such as Google Meet, Skype, Zoom or similar.

Specific Duties:

It is important to note that DotActiv is currently experiencing rapid change due to growth and geographic expansion, therefore, this list of duties is not exhaustive and is also subject to reasonable function related changes as may be required:

• Align training focus areas with the company strategy.
• Identify gaps in our training courses.
• Develop engaging training content (written, video, tests etc).
• Analyse engagement data and plan content additional / updated content accordingly.
• Maintain DotActiv Academy and Insiderbase user database as needed.
• Maintain and update DotActiv Academy, Powerbase and Insiderbase.
• Assist Training Manager with personal development plans for all staff.
• Track, manage and encourage external user learning.
• Conduct live one-on-one training via video conferencing when needed.
• Support the IT team by communicating updated or new features through informative content.
• Support the Operations team by understanding training roadblocks and providing solutions accordingly.
• Facilitate new staff onboarding.
• Assist HR with recruitment.
• Conduct Software testing when there are updates and new releases.

Requirements

• Passion for sharing knowledge and helping others succeed with online learning models.
• A relevant degree: Postgraduate commerce degree / Masters in Education / Masters in consumer sciences / Other relevant degrees*
• Excellent verbal and written communication skills.

Benefits

We are looking to pay a starting monthly salary of R12 000 to R15 000 for this role.

• Experience within the role is rewarded in an objective manner as detailed by our Job grading (this can be explained during the interview process).
• Qualifications and experience will determine the final starting salary.
• The company aims to pay a 13th cheque (bonus) at the end of each year however this is based on individual and company performance. Minimum requirements apply including a minimum 1-year tenure and a positive track record.

As a Training Specialist at DotActiv, you will play an integral role in knowledge assimilation, documentation and distribution. Put plainly you will be responsible for making sure that the right knowledge is transferred to the right people at the right time and in the right format. You will also play a key role in shaping the "learning organisation" culture of DotActiv. You will report to the Training Manager and play an integral part in the overall HR Department within the business.

Who is DotActiv?

At DotActiv, we pride ourselves on providing the global retail market with high-quality category management software and advisory services that improve the in-store shopping experience for everyone. Our deeply integrated all-in-one category management software reduces the complexity of the interdependent nature of data-driven clustering, assortment, floor and shelf planning. Meanwhile, our talented people and highly refined processes enable us to deliver stress-free speed to impact with unrivalled convenience and efficiency. With DotActiv, you get integrated all-in-one software that empowers you with unrivalled support, regular updates and proactive monthly guidance from our customer success team. Want to learn more about DotActiv?

Purpose:

Internal: Ensure that staff have high levels of knowledge regarding our products, services, consulting, processes, policies and critical thinking. This is to ensure that they are equipped to market, sell, deliver, support and think critically about our products, services and consulting as the case may be. Importantly, internal knowledge needs to be captured in various forms of engaging content.

External: Ensure that customers have the required levels of knowledge regarding our products, services and consulting to maximise the value potential of their DotActiv purchases. Software customers require a different kind of learning when compared to services customers.

Culture: To play an integral role in changing the culture to a "learning organisation". Staff must not rely purely on learning interventions but must also take it upon themselves to proactively go out and consume content that is available, think critically about it and challenge / stress test our core theory and principles.

Platforms and Format:

The format knowledge transfer will take place remotely using a continuously evolving set of online tools. The reason for not going with classroom learning is not because that is not an engaging way to learn but rather because DotActiv's staff are located in over 12 locations across South Africa and users are located in over 90 countries. Therefore online learning offers the most efficient and logical method. The current set of salient tools which will be your responsibility to "champion" are summarised below:

1. - this is an online community with learning at it's core. It includes selfservice courses, discussion forums, newsfeed and member connection features. Anyone can register for free including staff, customers, partners and prospects.

2. - this is an online knowledgebase where staff, customers, partners and prospects can search for quick answers to specific questions about our products and services.

3. - this is an internally focused knowledgebase where only staff can search for quick answers to specific questions about our policies, standpoints, processes and any other subject matter which will help them succeed in their job. It also contains internal focussed self-service courses.

4. Video Conferencing - the toolset above will not always have the appropriate content for every scenario therefore there is a place for customised live one-on-one learning interventions. This learning will almost always take place via video conferencing tools such as Google Meet, Skype, Zoom or similar.

Specific Duties:

It is important to note that DotActiv is currently experiencing rapid change due to growth and geographic expansion, therefore, this list of duties is not exhaustive and is also subject to reasonable function related changes as may be required:

• Align training focus areas with the company strategy.
• Identify gaps in our training courses.
• Develop engaging training content (written, video, tests etc).
• Analyse engagement data and plan content additional / updated content accordingly.
• Maintain DotActiv Academy and Insiderbase user database as needed.
• Maintain and update DotActiv Academy, Powerbase and Insiderbase.
• Assist Training Manager with personal development plans for all staff.
• Track, manage and encourage external user learning.
• Conduct live one-on-one training via video conferencing when needed.
• Support the IT team by communicating updated or new features through informative content.
• Support the Operations team by understanding training roadblocks and providing solutions accordingly.
• Facilitate new staff onboarding.
• Assist HR with recruitment.
• Conduct Software testing when there are updates and new releases.

Requirements

• Passion for sharing knowledge and helping others succeed with online learning models.
• A relevant degree: Postgraduate commerce degree / Masters in Education / Masters in consumer sciences / Other relevant degrees*
• Excellent verbal and written communication skills.

Benefits

We are looking to pay a starting monthly salary of R12 000 to R15 000 for this role.

• Experience within the role is rewarded in an objective manner as detailed by our Job grading (this can be explained during the interview process).
• Qualifications and experience will determine the final starting salary.
• The company aims to pay a 13th cheque (bonus) at the end of each year however this is based on individual and company performance. Minimum requirements apply including a minimum 1-year tenure and a positive track record.

Job Purpose:

The Training Specialist is responsible for designing, coordinating, and delivering training programs that enhance employee performance in warehousing and courier operations. This role ensures that employees are equipped with the necessary knowledge, technical skills, compliance awareness, and customer service standards to perform effectively, safely, and in line with company objectives.

Key Responsibilities:

Training Needs Analysis

• Conduct training needs assessments in collaboration with line managers and operations supervisors.
• Identify skills gaps in warehouse processes, courier operations, and compliance requirements.
• Recommend training solutions aligned to business priorities.

Training Design & Delivery

• Develop and update training materials, manuals, and SOPs specific to warehouse management, courier processes, safety, and customer service.
• Deliver induction programs for new employees and refresher training for existing staff.
• Implement blended learning solutions (classroom, e-learning, on-the-job training).
• Facilitate training on operational systems (e.g., WMS, parcel tracking, route optimization software).

Compliance & Safety

• Train staff on occupational health and safety, compliance with transport legislation, Systems training and company policies.
• Ensure training records meet audit and legal requirements.
• Support ISO and other compliance training initiatives.

Performance & Evaluation

• Monitor and evaluate training effectiveness through assessments, performance metrics, and employee feedback.
• Report on training outcomes and recommend continuous improvements.
• Maintain accurate training records and submit reports to management.

Stakeholder Engagement

• Partner with Operations Managers, Supervisors, and HR to align training initiatives with operational needs.
• Provide coaching and support to team leaders in driving employee development.
• Liaise with external training providers when necessary.

Key Competencies & Skills:

• Strong knowledge of warehouse and courier processes.
• Excellent facilitation, presentation, and communication skills.
• Ability to design and deliver engaging training programs.
• Strong understanding of compliance, safety, and operational standards.
• Proficiency in MS Office, Learning Management Systems (LMS), and training reporting tools.
• Analytical skills to measure training impact and ROI.
• Ability to work under pressure and manage multiple training schedules.

MINIMUM REQUIREMENTS

Competent Person A & B

Intermediate level of competency on Microsoft suite of programs

Facilitators, Assessors certification or ETDP Level 4. Moderator certification will be an added advantage

Must be able to comply with Client screening requirements

Medically fit to work underground

South African citizen

EXPERIENCE, KNOWLEDGE & SKILLS

3 Years' Mining / Development experience in a trackless environment

Conventional mining and Longhole mining experience will be an added advantage.

Experience in the operation / training of the Sandvik /Normet/Volvo suite of trackless equipment utilised for development which could typically include (but not limited to) DD422I Drill Rig, LH 517 LHD, TH663 Dump Truck as well as the Normet Charmec, Spraymec, and Volvo IT as well as UV /Scissor Lift operations

2 Years' experience in a Training Role

Must have in depth knowledge of Mining especially trackless development

Knowledge of HIRA

Must have Knowledge of the MQA Skills programs

Experience in leading a team

Ability to communicate with all levels of management and with crews

ROLES & RESPONSIBILITIES

Development of standard operating procedures, lesson plans, and competence assessments for trackless mining operations

Training Material Developer who can design and develop cutting-edge learning content that incorporates modern technology and best practices in training

Providing training in person

Manage recordkeeping and administration related to training function

Competence assessments and remedial coaching on the job

Effective communicator with site management and Client representatives

Monitor & review training process to implement required changes / improvements

Will be travelling extensively within SA and internationally when required.