444 Product Support jobs in South Africa

Roles & Responsibilities

• Meet sales targets against specific product price lists in accordance with divisional strategy & set budgets
• Stock management in accordance with company & divisional procedures
• Maintain a regular calling schedule with BMG branch representatives to customers
• Identify a set of key accounts to target & grow to an agreed budget
• Identify new customers
• Negotiate contract extensions & increase justifications
• Joint calling with branch staff & customers
• Follow up on open enquiries
• Conduct regular training presentations for both BMG staff & customers
• Develop & maintain product marketing literature
• Form & maintain relationships & regular communication with existing suppliers
• Source new suppliers & products in line with the division's strategy
• Assist with supplier meetings & negotiations
• Assist with customer surveys & troubleshooting undertaken on site
• Product failure analysis & failure report writing
• Assist with product identification

Minimum Requirements

• Matric
• Relevant technical qualification
• Experience in applications in hydraulics systems
• Computer literacy
• Minimum of 5 years' experience in Fluid Technology (hydraulics)
• 5 years sales experience
• Experience in supplier/customer negotiations
• Pricing & purchasing experience

If you have not received notification regarding your application within 2 weeks, please accept that you application was unsuccessful.

Job Type: Full-time

Work Location: In person

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Product Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What You Will Do:

• Provide exceptional customer support via calls, emails, and chats
• Assist customers with product-related inquiries
• Support customers throughout the purchase process
• Stay up to date with product changes and updates.
• Troubleshoot technical issues over the phone
• Securely work with customers' sensitive information
• Apply the latest and greatest customer happiness practices

What you need to succeed in this role:

• Excellent English (C1 for both written and spoken is a must)
• 1+ year experience in customer support
• Strong phone communication skills
• Previous experience with a wide product range
• Comfortable using technical terminology and guiding customers through troubleshooting steps
• Pre-sales experience
• Attention to details
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits and Perks:

• Flexible schedule
• Short-term cooperation (2 months)
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice .

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Product Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let's see what it takes

What You Will Do:

• Provide exceptional customer support via calls, emails, and chats
• Assist customers with product-related inquiries
• Support customers throughout the purchase process
• Stay up to date with product changes and updates.
• Troubleshoot technical issues over the phone
• Securely work with customers' sensitive information
• Apply the latest and greatest customer happiness practices

What you need to succeed in this role:

• Excellent English (C1 for both written and spoken is a must)
• 1+ year experience in customer support
• Strong phone communication skills
• Previous experience with a wide product range
• Comfortable using technical terminology and guiding customers through troubleshooting steps
• Pre-sales experience
• Attention to details
• Positive and responsible attitude
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits and Perks:

• Flexible schedule
• Short-term cooperation (2 months)
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

Who are we?

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we've become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills

Visit our website:

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYouApp Candidate Privacy Notice .

Listing reference: track_

Listing status: Online

Apply by: 30 September 2025

Industry: IT & Internet

Job category: Customer Service

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: No

The Regional Product Support Agent is responsible for assisting customers with technical challenges, application navigation, and product-related queries. While daily customer walk-ins and system log-ins will be facilitated and managed by the Regional Supervisors, the technical assistance function will remain centralised from the Johannesburg Head Office to ensure consistency, quality, and efficiency in resolving customer concerns.

• Provide telephonic service existing clients.
• Handle after Installation product support related queries (TomTom, Empower, Skygistics and Skytrax related queries)
• Liaise with internal / external clients, branches, consultants, as well as fitment departments
• Capture, maintain and update customer and vehicle details
• Communicate with the Cancellation department when receiving cancellation request from the clients
• General office administration (Pull reports, Investigation, Roaming and Login/reset passwords)
• Provide feedback to the internal and external customers
• Creating, allocate and follow up on service requests
• Handle internal and external complaints on Telephonically and emails
• Any other related tasks or duties assigned by the Supervisor / Line Manager
• Adherence/Comply to schedules as determined on the Telephony system.
• Taking ownership of all queries received, calls taken and assisting the client within our SLA's.
• Provide feedback to management on recurring customer issues or product-related concerns.
• Product support is a centralised function with the biggest ownership of delivery to the manager product support head office

• Must have Matric / Grade 12
• 1-year previous call centre experience
• Computer skills: MS Office, MS Outlook as well as MS Internet Explorer.
• Understanding of telematics & telecommunications, specifically GSM & satellite communication
• Excellent Communication (verbal and written) skills
• Ability to take ownership of tasks and queries
• Excellent knowledge on Tracker TMS, CRM, CDS, Skytrax Web and Skytrax Sales Support.

Competencies

• Attention to detail
• Initiative
• Teamwork
• Problem solving
• Results driven
• Customer centric

The main purpose of this role is to conduct and manage product, field and client support of AXXIS detonator products. Facilitate training of new clients on the use of the AXXIS products. Conduct assessments on trainees up to certification. Responsible to ensure that all the requirements of the OSH Act, and statutory prescriptions (at a minimum) are met on the site. Presenting of the current product to new clients, customer-focused, strong interpersonal skills, analysis and ability to troubleshoot.

• Certificate in Explosives Management Systems
• Surface Rock Breaking Certificate (blasting licence)

Advantageous Requirements

• Degree or diploma in Explosives Management Systems

• 5 years demonstrated experience inelectronic blasting systems management
• 2 years mining experience including mining, blasting, blast auditing and reporting
• Previous experience in supervising employees
• Previous responsibility for managing costs

• Interacting and liaising with customers daily
• Enhancing service delivery
• Planning and organizing to meet orders on blasting equipment
• Bench marking
• Reporting on previous blasts and general
• Monthly report to BME management and mine including a blasting efficiencies report and cost analysis
• Training of mine personnel
• Implementation of AXXIS initiation system
• Client support related to the AXXIS product
• Investigate product related issues regarding quality, failures and performances
• Technical assistance with regards to mining operations
• Ensuring the correct procedures are followed regarding AXXIS SOP's
• Responsible to ensure that all the requirements of the OSH Act, and statutory prescriptions (at a minimum) are met on the site
• Responsible for ensuring that staff working on the site meet all the statutory, legal and BME SHEQ requirements, standards, and prescriptions necessary for the performance of day-to-day activities on the site as well as preparing for and executing a detonation. This includes, among other things, the items on the Monthly Site Inspection Form as well as for underground blasting preparation and exec

Job Related Skills

• Organizational skills
• Motivate and manage others
• Customer focused
• Strong interpersonal skills
• Ability to troubleshoot
• Ability to exercise autonomy/independence
• Strong decision-making skills
• Report writing skills
• Complex Problem Solving

Competency Requirements

• Adhering to Principles & Values - Essential
• Planning and Organising - Essential
• Problem Solving - Essential
• Good communication skills - Essential
• Coping with Pressures and Setbacks - Essential

Occupational Level: Middle Management / Professional

Job Purpose

The Internal Product Support in Fasteners role plays a key part in supporting the sales and branch network by ensuring accurate, reliable, and up-to-date product information across all systems.

Roles & Responsibilities:

• Serve as the primary point of contact for branches on fastener-related product queries, pricing, and system issues.
• Support sales teams with accurate technical product identification, correct part number selection, and suitable alternatives where needed.
• Provide guidance to branches on correct product usage, material grades, finishes, and application suitability to ensure customer confidence.
• Ensure branch teams have access to accurate and up-to-date pricing, product information, and catalogue content.
• Assist branches with tender or quote preparations by validating pricing, stock availability, and supplier alignment.
• Identify and escalate any recurring branch or customer issues related to fastener products, ensuring quick resolution.
• Communicate key product updates, price changes, and supplier information to branches in a timely and structured manner.
• Maintain complete and accurate product master data — including cost, selling price, and supplier information — for all fastener ranges
• Ensure all fastener descriptions are clear, standardised, and linked to supplier part numbers, including relevant search terms for easy lookup.
• Conduct ongoing data checks to correct naming, UOM, and formatting inconsistencies
• Collaborate with procurement, sales, and warehouse teams to ensure timely updates to product records and catalogues.
• Work closely with suppliers to obtain technical specifications, updated price lists, and product data sheets

Minimum Requirements

• Matric / Grade 12 (minimum requirement)
• Experience in sales support, product data management, or operational coordination
• Familiarity with fasteners and related industrial products (bolts, nuts, washers, anchors, etc.)
• ERP system experience — preferably K8 — and proficiency in MS Office, especially Excel (Level 3)

If you have not received feedback within 2 weeks, please consider your application as unsuccessful.

Job Type: Full-time

Work Location: In person

Description
Product Support Expert

What We're Looking For:

Are you ready to take on an exciting role as a Product Support Expert at Meltwater? We're looking for enthusiastic, people-oriented individuals to join our dynamic team and deliver outstanding customer experiences. In this role, you will help our clients navigate Meltwater's Media Intelligence Platform, ensuring their experience is smooth, informative, and valuable.

Meltwater isn't just about work; it's a pathway to personal and professional evolution. Here, you'll immerse yourself in an ecosystem that cultivates your skills, promotes mentorship, and advocates for inclusive leadership. Engage with experienced Product Support Experts and accomplished leaders who stand ready to support you at every turn.

Be a part of our vibrant community, where your unique contributions are celebrated, and you're empowered to unleash your full potential.

What You'll Do:

• Provide excellent product support to our clients via email and live chat to enhance the client experience
• Influence product development through valuable feedback to our Product and Engineering teams
• Be able to remain organized and be able to prioritize in a high-volume environment
• Take ownership of support tickets from start to completion while providing value-added information
• Be an expert on Meltwater products and features as they are launched and engage with our Product Experts globally
• Contribute to our internal product training sessions and engage with our global Support team
• Support a variety of technical projects focused on maintaining Meltwater applications and enhancing Product Support workflows, tools, and efficiencies
• Drive and implement new initiatives to enhance support across the client lifecycle, including designing solutions, engaging stakeholders, documenting standards for best practices, providing feedback, and designing newsfeeds for client engagement.

What You'll Bring:

• A Bachelor's degree in any discipline, or up to one year of relevant work experience in customer service, hospitality, teaching, or similar people-focused roles.
• Strong communication skills with the ability to connect with clients and colleagues in a clear, friendly, and professional manner.
• A collaborative, proactive, and solution-oriented mindset, eager to contribute to team success.
• Enthusiasm for learning, a growth mindset, and a drive to develop your career in a support-focused environment.
• Ability to manage multiple priorities, stay organized, and work effectively in a fast-paced setting.
• Familiarity with ticketing or live chat systems is a plus, but not required.
• Willingness to work on a hybrid schedule with 2 days in the office.
• The position may include occasional shifts outside standard office hours to ensure timely client support.
• The ability to legally work in the country of hire is required for this position.

What We Offer:

• Enjoy flexible paid time off for enhanced work-life balance
• Meltwater demonstrates commitment to your well-being by contributing towards Discovery Health, ensuring robust healthcare coverage
• Complimentary CalmApp subscription for you and your loved ones because mental wellness matters.
• Energetic work environment with a hybrid work style, providing the balance you need
• Benefit from our family leave program, which grows with your tenure at Meltwater.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.

Where You'll Work: V & A Waterfront, 3 Dock Rd., 8001 Cape Town

Our Story

At Meltwater, we believe that when you have the right people in the right environment, great things happen.

Our best-in-class technology empowers our 27,000 customers around

the world to make better business decisions through data. But we can't do that without our global team of developers, innovators, problem-solvers, and high-performers who embrace challenges and find new solutions for our customers.

Our award-winning global culture drives everything we do and creates

an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other's successes along

the way.

We are innovators at the core who see the potential in people, ideas and technologies. Together, we challenge ourselves to go big, be bold, and build best-in-class solutions for our customers.

We're proud of our diverse team of 2,200+ employees in 50 locations across

25 countries around the world. No matter where you are, you'll work with people who care about your success and get the support you need to unlock new heights in your career.

We are Meltwater. Inspired by innovation, powered by people.

Equal Employment Opportunity Statement

Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: At Meltwater, we are dedicated to fostering an inclusive and diverse workplace where every employee feels valued, respected, and empowered. We are committed to the principle of equal employment opportunity and strive to provide a work environment that is free from discrimination and harassment.

All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran status, or any other status protected by the applicable laws and regulations.

Meltwater does not tolerate discrimination or harassment of any kind, and we actively promote a culture of respect, fairness, and inclusivity. We encourage applicants of all backgrounds, experiences, and abilities to apply and join us in our mission to drive innovation and make a positive impact in the world.

Job Title:
Product Support Specialist

Salary:
R35k – R45k CTC

Area:
Durbanville, Cape Town

Type:
Hybrid

Join a leading provider of export management software that helps South African exporters move goods seamlessly across borders. Our client's platform is trusted by businesses nationwide to simplify compliance, streamline processes, and keep trade running smoothly. They're growing fast and need a dedicated Product Specialist to strengthen their support team.

This role is perfect for someone who loves solving problems, supporting users, and improving how systems are used day-to-day. You'll be the first point of contact for clients, ensuring they get the most out of the software while also working closely with developers, QA, and product teams to make continuous improvements.

Responsibilities

• Provide first-line support to exporter clients, troubleshooting issues via email, phone, chat, or on-site visits
• Manage helpdesk tickets and ensure timely resolutions, escalating complex issues where needed
• Deliver training to new and existing users, supporting onboarding and refresher sessions (including occasional travel)
• Keep user guides, SOPs, and knowledge bases up to date
• Test and provide feedback on new releases, helping shape software improvements
• Support compliance and audit requirements by maintaining accurate processes and documentation
• Assist with installations, upgrades, and software deployments

Requirements

• 3+ years' experience in software or application support (logistics/export systems highly beneficial)
• Diploma or certificate in IT, Logistics, Supply Chain, or a related field
• Experience with helpdesk/ticketing platforms such as Jira or Freshdesk
• Strong communication, problem-solving, and time-management skills
• Ability to manage multiple tasks in a fast-paced environment
• Basic SQL knowledge would be an advantage
• Familiarity with export or compliance processes is a plus (training provided)
• Willingness to travel when needed for client training

Why Join?

At this company, you'll be part of a collaborative team that values initiative, innovation, and customer service. You'll gain exposure to both technology and international trade, making this an excellent opportunity to grow your career in a specialist niche.

If you're ready to step into a role where your support and problem-solving skills directly help businesses succeed in export, we'd love to hear from you. Apply today.

Job Title: Product Support Specialist

Salary: R35k – R45k CTC

Area: Durbanville, Cape Town

Type: Hybrid

Join a leading provider of export management software that helps South African exporters move goods seamlessly across borders. Our client's platform is trusted by businesses nationwide to simplify compliance, streamline processes, and keep trade running smoothly. They're growing fast and need a dedicated Product Specialist to strengthen their support team.

This role is perfect for someone who loves solving problems, supporting users, and improving how systems are used day-to-day. You'll be the first point of contact for clients, ensuring they get the most out of the software while also working closely with developers, QA, and product teams to make continuous improvements.

Responsibilities

• Provide first-line support to exporter clients, troubleshooting issues via email, phone, chat, or on-site visits
• Manage helpdesk tickets and ensure timely resolutions, escalating complex issues where needed
• Deliver training to new and existing users, supporting onboarding and refresher sessions (including occasional travel)
• Keep user guides, SOPs, and knowledge bases up to date
• Test and provide feedback on new releases, helping shape software improvements
• Support compliance and audit requirements by maintaining accurate processes and documentation
• Assist with installations, upgrades, and software deployments

Requirements

• 3+ years' experience in software or application support (logistics/export systems highly beneficial)
• Diploma or certificate in IT, Logistics, Supply Chain, or a related field
• Experience with helpdesk/ticketing platforms such as Jira or Freshdesk
• Strong communication, problem-solving, and time-management skills
• Ability to manage multiple tasks in a fast-paced environment
• Basic SQL knowledge would be an advantage
• Familiarity with export or compliance processes is a plus (training provided)
• Willingness to travel when needed for client training

Why Join?

At this company, you'll be part of a collaborative team that values initiative, innovation, and customer service. You'll gain exposure to both technology and international trade, making this an excellent opportunity to grow your career in a specialist niche.

If you're ready to step into a role where your support and problem-solving skills directly help businesses succeed in export, we'd love to hear from you. Apply today.

Job Types: Full-time, Permanent

Pay: R35 000,00 - R45 000,00 per month

Ability to commute/relocate:

• Durbanville, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Software or Application Support: 3 years (Required)
• logistics/export systems : 3 years (Required)
• Jira or Freshdesk: 3 years (Required)
• Basic SQL : 1 year (Required)
• export or compliance processes : 1 year (Required)

Work Location: In person