244 Product Specialist jobs in South Africa

Job Title: Product Support Specialist

Salary: R35k – R45k CTC

Area: Durbanville, Cape Town

Type: Hybrid

Join a leading provider of export management software that helps South African exporters move goods seamlessly across borders. Our client's platform is trusted by businesses nationwide to simplify compliance, streamline processes, and keep trade running smoothly. They're growing fast and need a dedicated Product Specialist to strengthen their support team.

This role is perfect for someone who loves solving problems, supporting users, and improving how systems are used day-to-day. You'll be the first point of contact for clients, ensuring they get the most out of the software while also working closely with developers, QA, and product teams to make continuous improvements.

Responsibilities

• Provide first-line support to exporter clients, troubleshooting issues via email, phone, chat, or on-site visits
• Manage helpdesk tickets and ensure timely resolutions, escalating complex issues where needed
• Deliver training to new and existing users, supporting onboarding and refresher sessions (including occasional travel)
• Keep user guides, SOPs, and knowledge bases up to date
• Test and provide feedback on new releases, helping shape software improvements
• Support compliance and audit requirements by maintaining accurate processes and documentation
• Assist with installations, upgrades, and software deployments

Requirements

• 3+ years' experience in software or application support (logistics/export systems highly beneficial)
• Diploma or certificate in IT, Logistics, Supply Chain, or a related field
• Experience with helpdesk/ticketing platforms such as Jira or Freshdesk
• Strong communication, problem-solving, and time-management skills
• Ability to manage multiple tasks in a fast-paced environment
• Basic SQL knowledge would be an advantage
• Familiarity with export or compliance processes is a plus (training provided)
• Willingness to travel when needed for client training

Why Join?

At this company, you'll be part of a collaborative team that values initiative, innovation, and customer service. You'll gain exposure to both technology and international trade, making this an excellent opportunity to grow your career in a specialist niche.

If you're ready to step into a role where your support and problem-solving skills directly help businesses succeed in export, we'd love to hear from you. Apply today.

Job Types: Full-time, Permanent

Pay: R35 000,00 - R45 000,00 per month

Ability to commute/relocate:

• Durbanville, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Software or Application Support: 3 years (Required)
• logistics/export systems : 3 years (Required)
• Jira or Freshdesk: 3 years (Required)
• Basic SQL : 1 year (Required)
• export or compliance processes : 1 year (Required)

Work Location: In person

Purpose- To ensure specialist support for Construction machinery to clients and to upskill all delegates through effective training.

Responsibilities

Product Support / Technical Support:

Assist HCAF Dealer network with technical enquiries and technical problems with machines to resolve product issues.

Investigate into field information reports to identify notifications of serious problems.

Determine the cause of problems and submit Field Information Reports to the factory to assist customers and provide accurate feedback.

Receive and inforce service bulletin instructions to ensure compliance.

Provide technical support to customers (verbal and physical) to ensure products operate continuously.

Provide technical support to all external customers and conduct continuous monitoring of service and product quality.

Perform any ad-hoc projects on request.

Perform regular site visits to advise customer and dealer of possible problems and increase parts sales.

Training:

Perform training to delegates in a specialized field on predetermined dates.

Assess staff on practical training to upskill the workforce and build internal confidence.

Provide feedback to HCAF Training Supervisor regarding the progress of mechanics in practical training.

Perform health and safety training to ensure a healthy and safe work environment.

Conduct training to mechanics on technical report writing to ensure efficient reporting to the manufacturer & customers.

Warranty Claims:

Assist Warranty Coordinator with technical queries to judge warranty claims.

Ensure continuous checking of Field Information report to ensure warranty claims are processed timeously.

Conduct trend analysis on warranty claims to identify possible trends in breakdowns.

Qualifications

Education: Qualified Mechanic / Hydraulic, Electrical, Engineering certificate, Facilitator training certificate

Legal Requirements:

Fit for duty

Fit for travel-yellow fever

No criminal record

Valid passport

Experience in the following:

Earth moving with electrical and hydraulic

Troubleshooting and Fault Finding

People Management

Knowledge, Skills and Competencies

Driving Licenses- Code B

Hitachi Machine Licenses- Desired

Communication skills (verbal and written)

Presentation skills

Sound technical knowledge

Fault finding

Parts and Product knowledge

Customer interaction

Applications -

• Be part of a company thats revolutionising mine safety and efficiency through technology
• Exposure to advanced communication and monitoring systems
• Excellent growth potential into senior technical or product management roles

• Manage existing and legacy products to ensure alignment with latest specifications
• Coordinate firmware and hardware testing (Alpha/Beta trials)
• Conduct audits, update manuals, and assist with product trials and POCs
• Provide technical support and training to teams and customers

• Support customer presentations, product demonstrations, and launch activities
• Assist sales with product training and technical insights
• Gather market intelligence and competitor analysis to guide product evolution

• Install, repair, calibrate, and certify electronic systems to safety and technical standards
• Troubleshoot and resolve hardware/software issues on-site and in-house
• Conduct quality checks, reporting, and documentation for all service activities
• Support projects, ensuring alignment with company and customer requirements

• Complete emails, documentation, and HR-related administration timeously
• Liaise with customers and technical teams for issue resolution and updates
• Maintain safety standards and adhere to site-specific risk assessments and medical compliance

• N4 qualification with 46 years experience in electronics (hardware/software) and communications (networks/software) OR
• Trade qualification in Electrical/Electronic

• 46 years in a similar technical role
• Proven experience with electronic communication systems and product support
• Mining industry experience is essential
• Knowledge of company products is advantageous
• Must have a valid drivers license and own vehicle

• Electrical, electronic, and mechanical competency
• Software and computer literacy (MS Office, MS Teams)
• Strong problem-solving and troubleshooting ability
• Excellent written and verbal English communication

• Self-starter with strong time management
• Diligent and able to work under pressure
• Adaptable to rapid change
• Team player with good interpersonal and administrative skills
• Results-driven and customer-focused

About Ninety One:

Ninety One is South Africa's largest investment manager and the only one with a global presence. The firm has 22 offices across 15 countries on five continents and manages R3.4 trillion of assets on behalf of clients (as at 30 June 2025).

Established in Cape Town in 1991 as part of the Investec Group, Ninety One demerged and rebranded in 2020, becoming an independent firm dual-listed in London and Johannesburg. Always an active manager, Ninety One today offers strategies across equities, fixed income, multi-asset and private markets to institutions, advisors and individual investors around the world

About the team:

To act as a Product Specialist of Ninety One IP and to be responsible for the delivery of key

strategic initiatives with a particular emphasis on the Ninety One offshore product range. As the Product Specialist, you'll be at the forefront of promoting the Ninety One Advanced Advisor Solutions proposition, driving growth and success in a dynamic and exciting market.

In this role you will:

• Identify, develop, and manage offshore opportunities with the independent financial advisory space
• Specialised sales activity (particularly related to offshore), assisting the sales team to achieve their sales targets through targeted value-add meetings
• Develop advanced technical knowledge of the Ninety One offshore fund range, with the ability to assist advisors in utilising our offshore funds within our offshore product set
• Assisting advisors and sales teams with complex client scenarios by providing bespoke proposals. Ensuring sales opportunity is maximized and that this assistance is converted to deal flow into our products
• Continually upskill oneself on both competitors and the offshore regulatory and tax landscape, create content related to this and assist in upskilling the Sales team on this material
• Developing and maintaining strong relationships with the national IFA market
• Present to our advisor base via a mix of one-to-one meetings, webinars and face to face events
• Collaborate effectively with internal teams, including sales managers, the product team, servicing teams, and senior management, to drive the proposition forward
• Production of articles and content for presentations
• Broadening revenue sources for Ninety One IP by identifying the customer, regulatory and technology changes that will define the industry in years to come and ensuring we are well placed to capitalize on them
• Exploring new commercial opportunities to increase revenue and driving key strategic product development initiatives within our local and offshore product sets
• Interrogating new business partnership opportunities such as offshore trust companies.
• Assist Head of Sales in driving key sales focus areas of the business
• Collaboration with channel heads in key areas such as Product, Sales, Marketing, Advisor Services & SAUT to help establish and drive major initiatives

You should consider applying if you have:

• B Com or CFP/CFA
• 5 years offshore platform or investment sales experience
• Shows creativity in interpreting data and financial planning angles and can convert into client friendly material
• Proficient in excel
• Ability to leverage existing networks and relationships
• Good knowledge of offshore Unit Trusts and Platform Products
• An understanding of the legal & fiduciary aspects of the Ninety One offshore range
• Analytical and problem-solving skills
• Proven ability to develop firm ties with clients, partners and teams of staff
• Confident to present
• The role will require travel
• Project management, market research, sales and marketing expertise
• Strong inter-personal skills
• Ability to convey complex ideas
• Strong strategic/business instincts

Some of the attributes we look for in a person:

• The ability to build and maintain meaningful relationships
• The ability to 'approach and own' and continuously look for opportunities to develop
• Driven by results
• A client focused and collaborative approach

Company Description

Afri Crush and Drill International is a leading supplier of drilling consumables and crushing wear and spare parts, specializing in hard rock applications. With over 25 years of industry experience, the company has established a reputation for excellence, reliability, and competence. Based in Johannesburg, South Africa and Windhoek, Namibia, Afri Crush and Drill provides products and services to the mining and construction industries across Sub-Saharan Africa. The company's offerings include high-quality rock tools, crushing wear parts, and tailored solutions, backed by efficient logistics and reliable technical support.

Role Description

This is a full-time on-site role for a Product Specialist, located in the City of Johannesburg but in Region Africa .The Product Specialist will be responsible for understanding product specifications, providing technical support to customers, analyzing market trends, and developing sales strategies. They will also handle customer inquiries, deliver exceptional customer service, and collaborate with the sales team to achieve business objectives.

Qualifications

• Expertise in Product Specialization
• Strong Analytical Skills
• Excellent Communication and Customer Service skills
• Experience in Sales
• Qualified Millwright
• Ability to work independently and as part of a team
• Knowledge of the mining and construction industries is a plus
• Proficiency in using CRM software and online platforms for sales

About Us

We drive value and peace of mind by constantly delivering an unsurpassed customer experience offering a comprehensive suite of innovative, value-added products through a single point of entry to our customers, motor dealers and motor manufacturers.

Role Summary

The Product Specialist plays a pivotal role in driving the success of insurance and motor value-added products. This role bridges the gap between product development, operations, sales, and customer service, ensuring offerings are competitive, compliant, and aligned with market needs.

Role Outputs

• Manage costs / expenses within approved budget to achieve cost efficiencies.
• Deliver exceptional service that exceeds customer expectations through proactive, innovative and appropriate solutions.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members.
• Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders.
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Implement and maintain sound business processes that minimise risk and deliver quality requirements specifications.
• Resolution of findings that are as a result of internal or external audit.
• Initiate and manage product research, data mining and quantitative analysis to ensure sustainability and future competitive growth.
• Explore local and international markets for new products and trademarks in order to expand and strengthen the business' market position.
• Facilitate the conversion of knowledge and ideas into new or improved products, processes, and services.
• Manage own development to increase own competencies.
• Management of training material and policy wording amendments and enhancements.
• Understanding of organization processes and roles in order to align all product and project initiatives.
• Handling of Steerco and Product Forums as well as client meetings.

Qualification and Requirements

• Grade 12
• 1–3 years' working experience in Product Support, Development and Analysis.

Skills & Attributes Required

• Insurance Product Expertise

Understanding of various insurance and non-insurance products.

Familiarity with underwriting principles, policy structures, and coverage options.

• Regulatory Compliance

Knowledge of industry regulations (e.g., FAIS, FICA).

Ability to ensure products meet legal and ethical standards.

• Risk Assessment & Management

Ability to evaluate and mitigate risks associated with insurance products.

• Analytical Thinking

Strong data analysis skills to assess product performance and market trends.

Proficiency in tools like Excel and Microsoft Office.

• Client-Facing Communication

Clear and persuasive communication with clients and stakeholders.

Active listening and the ability to explain complex products simply.

• Customer Service Orientation

Building trust and long-term relationships with clients.

Handling enquiries, complaints, and feedback professionally.

• Market Research & Trend Analysis

Staying updated on consumer preferences and competitor offerings.

Using insights to guide product development and positioning.

• Project Management

Coordinating product launches, updates, and cross-functional initiatives.

Managing timelines, budgets, and stakeholder expectations.

• Technology & Digital Literacy

Familiarity with Policy Administration Systems and Vendor platforms.

Leveraging digital tools for product tracking and customer engagement.

• Detail-Oriented

Precision in documentation, policy wording, and regulatory adherence.

• Adaptability

Ability to respond to changing market conditions and customer needs.

• Team Collaboration

Working effectively with sales, underwriting, claims, and marketing teams.

• Ethical Judgment

Upholding integrity and transparency in product representation and client interactions.

If you meet the above requirements, we would love to hear from you. Please send your application to

Please note that only shortlisted candidates will be contacted. If you have not heard from us within two weeks of the closing date, please consider your application unsuccessful.

Closing Date: 28 October 2025

Purpose:

Develop & grow the sales & market share of BMGs product offering covering industrial hoses by engaging with the BMG branch network & customers. Offer product training to staff & customers, technical advice on new & existing installations, monitor the industrial hose market, perform competitor analysis & identify new market & product opportunities.

Responsibilities:

• Responsible for building & maintaining positive relationships with internal & external stakeholders
• Research & stay informed about industry trends, market developments & competitor offerings to identify opportunities & threats
• Provide sales support & technical assistance to the sales team, including product training, technical presentations & assistance with customer enquiries
• Maintain a regular calling schedule with BMG branch representatives to customers
• Serve as the subject matter expert regarding the respective subject matter
• Monitor product performance, sale trends & customer feedback to assess product viability& make recommendations for product improvements or enhancements
• Assisting branches & customers when required
• Develop & maintain relationships with existing suppliers

Minimum Requirements

• Matric
• Any qualification relevant to Industrial Hose products
• Strong technical knowledge of industrial hose products & applications
• Excellent communication & presentation skills with the ability to convey technical information clearly & persuasively
• Analytical mindset with the ability to analyse market data, sales trends & customer feedback to inform decision making
• Results orientated with a track record of driving sales growth & achieving targets

If you have not received feedback within 2 weeks, please consider your application unsuccessful.

Job Type: Full-time

Work Location: In person

Application Deadline: 2025/10/24

Who are we looking for?

Outsized is looking for a
Product Specialist
to join a leading
insurance and financial services organization
on an initial
6-month contract
, with the possibility of extension.

The successful consultant will play a key role in
supporting the Actuarial Services team
, working across
Savings & Investment (S&I)
and
New Generation
products. The role involves assessing business requests, correcting product errors, and performing detailed product build-ups.

This is an excellent opportunity for a
detail-oriented, analytical professional
with a strong understanding of financial products and an aptitude for working in a collaborative, high-performing environment.

Key Responsibilities

• Assess and process business requests and error corrections for
  New Generation and S&I products
  .
• Prepare detailed
  product build-ups
  across various funds and portfolios.
• Perform
  unit adjustments on BaNCS
  based on build-up results.
• Develop a deep understanding of the
  new range of products
  (training will be provided).
• Learn and apply
  Actuarial Services ways of working
  , including SharePoint usage, decision-making principles, and internal processes.
• Collaborate effectively with
  cross-functional teams
  to ensure accuracy, compliance, and timely delivery.

Requirements

• Strong
  analytical and problem-solving skills
  (both verbal and numeric).
• Proficiency in
  Microsoft Excel
  (data analysis, reporting, and validation).
• Excellent
  written and verbal communication
  skills.
• Ability to
  plan, prioritise, and manage time
  effectively under pressure.
• Team player with strong
  relationship-building and collaboration
  abilities.
• Highly
  detail-oriented, professional, and self-driven
  .

Who Are We?

Outsized is a curated platform for professional freelancers and independent consultants – all tailored to the needs of the financial services sector in Asia, Africa, and the Middle East. We support insurers, banks, financial inclusion organizations as well as management consulting firms in the finance space. We help them find the best freelancers and independent consultants in the professional/white-collar areas, from our leading growth markets-focused ecosystem of curated expertise.

At HARTMANN, we're all in to
help
,
care
,
protect
and
grow
. We support healthcare professionals, that they can focus on what really matters: to positively impact people´s life. We realise solutions that make a difference. And with your commitment you can grow on your job every day. At HARTMANN we believe in the difference you can make.

Join our team as

Product Specialist - Outpatient

ZAF-Johannesburg

As a Product Specialist, you will be responsible for marketing and selling the HARTMANN brands effectively to achieve sales targets as set out in the annual plans for your territory. Achieving targets by understanding the needs and wants of the customer within the territory and by providing expert clinical advice and training to key customers.

Responsibilities

• Grow HARTMANN brands' market share in your territory (Gauteng East, Vaal and Mpumalanga) through achieving the desired call rate (usually 6 – 10 per day) for designated healthcare institutions and pharmacies as advised by your Line Manager.
• Work closely with your partner representatives to HARTMANN Portfolio sales in pharmacies and nursing homes through training and providing expert advice to customers.
• Plan and implement territory strategies and activities within agreed company portfolio strategies, budgets and timelines.
• Present at customer and company meetings, forums and other areas as required to drive sales.
• Gather competitive and market trend information, feeding back to your line manager on a regular basis.
• Utilise CRM fully to optimally manage your territory, completing activities as required by the company systems and requirements.
• Maintain knowledge of HARTMANN product portfolios through attending relevant training.
• Communicate, liaise and negotiate internally and externally to facilitate the development of profitable business and business development.

Qualifications

• Training and presentation skills
• Minimum of 3 years sales experience
• Advanced training and presentation skills
• Strong organisational and time management skills
• Highly motivated and target driven with a proven track record in sales
• A degree or qualification in Life Sciences or similar preferred

Shape a career that's focused on healthcare customers, fit for the future and grounded in a culture of trust and openness.
Apply now
via our online platform.

Your Personal Contact
Tshego Moagi