138 Product Compliance jobs in South Africa

About The Product Compliance Officer Role
The Product Compliance Officer serves as a senior assistant to the Chief Product Officer (CPO), focused on creating executive capacity and ensuring smooth functioning of the practical and administrative duties of the Product department. This includes administration of product compliance, product data administration, product lifecycle management tools and other general and day to day functions within the department.

Primary Duties and Responsibilities include but are not limited to:
Focus Of Role

• Assist with EPR administration and liaison with PRO.
• Administration of Product Compliance processes.
• Oversee product data administration function.
• Assist in execution of product-related projects and new initiatives.
• Assist the CPO in any other areas of the department as required.
• Develop systems to manage product lifecycles
• Ensure that product data management structures serve the business well, with as little friction as possible, while ensuring that business requirements are met.

Teamwork & Collaboration
Work closely with group stakeholders and role players:

• Understand the needs of the business.
• Work to improve and streamline product related processes and workstreams.
• Upskill the relevant people in the group on product compliance.
• Use tools and systems provided fully to track open product compliance tasks.
• Ensure that Product staff are supported and upskilled in their roles.

General Skills & Support

• Planning and organizational skill
• Pro-Active Communication
• Excellent analytical skills
• Ability to manage and implement projects
• Resource efficiency
• Information seeking
• Problem solving and good judgment.
• Organizational awareness
• Team Player
• Curiosity/learning agility
• Responsibility & Accountability
• Perseverance and tenacity
• Ability to think strategically and innovatively around total rewards.

Required
Experience includes but is not limited to:

• Bachelor's Degree/ NQF7 in related fields, or equivalent qualification.
• Product data management and administrations experience

Experience In One Or More Of The Following

• NetSuite
• Microsoft Office Package

Personal Competency Requirements

• Computer literacy – highly Computer literate and comfortable with basic technical aspects of common operating systems with Microsoft Office general excellence
• Competent Professional business written and verbal communications skills. The ability to express yourself clearly and effectively within the company.
• An ability to provide excellent customer service - Serviced focus by responding to customers' needs by doing it right the first time.
• Excellent time management, organizational, and follow-through skills. Disciplined Approach by being Punctual, Strong Attendance Record, getting back to customers, suppliers and internal staff and returning calls.
• Confident and change orientated, comfortable within a matrix management structure.
• Ability to work under pressure and deliver according to agreed timescales and KPI's.
• Good relationship building skills
• Experience related to the electronics industry preferable.
• Attention to detail while maintaining the ability to see the implications for the bigger picture
• An ability to respond quickly and accurately to requests
• A creative outlook with a problem-solving attitude.
• Self-motivated - Meet and exceed all that is required of you in your job.

Empowering Africa's tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

To develop and implement a compliance functional operating model and framework in a broadly defined business functional strategy; enabling horizontal implementation and adoption.

Job Description

People management:

• Lead a highly motivated Compliance function which takes accountability for the regulatory and reputational risks falling within this function. Recruit the right people.
• Develop, motivate and manage people. Recognise performance, provide appropriate interventions and opportunities, and address poor performance. Set clear objectives and responsibilities for each individual. Measure performance against objectives.
• Encourage direct reports to set challenging objectives as part of the career development process and to ensure effective performance management, development and succession planning. Inspire and promote high performance in individuals and in the function. Act as a mentor and role model and drive proactive application of the Values throughout the team including establishment of common goals and objectives.
• Equip team to deliver based on a high performance culture Provide strategic direction to the team in line with the strategic direction of the Group.

Department Management:

• Support Head of business Compliance through developing and executing the Compliance strategy, contributing to departmental recruitment and performance management, identifying and remediating departmental issues.
• Provide input to enhance the Compliance methodology. Provide input into the department's risk and control assessment (RCA).
• Share knowledge across the department.

Markets Compliance Advisory:

• Drive the right behaviour, specifically adherence to the Values of the bank, in the business through effective standard setting, advice, training, verification, escalation, reporting and engagement.
• Clearly communicate the role and objectives of Compliance to the business. Maintain constructive regular engagement with relevant stakeholders, including business, infrastructure and regulators.
• Provide accurate and timely compliance and regulatory advice to the business as a second line of defence.
• Provide relevant Compliance risk information reporting to management.
• Report and escalate policy and regulatory breaches and compliance or regulatory issues to appropriate stakeholders, which may include business management and regulators.
• Maintain a compliance training plan for the business and ensure effective execution of training, including face-to-face and e-learning. Implement policies. Manage new regulatory requirements by evaluating regulations (local and international) identified as relevant to the business and provide an impact analysis relevant to the business.
• Address impacts, including policy amendments, business notifications and provision of training.

Stakeholder Management:

• Be the point of entry for interactions with each regulator regarding the business.
• Position and communicate compliance policies, requirements and initiatives with the relevant stakeholders Actively drive a stakeholder management plan for all compliance and regulatory matters affecting the business Liaise with senior executive stakeholders and stakeholder groups

Risk Management:

• Be the accountable key regulatory risk owner for the business Perform on-going monitoring of the business through stakeholder engagement, compilation and assessment of management information, and tracking and analysis of issues.
• Maintain detailed regulatory risk assessments for the business, identifying all regulations and assessing the regulatory risk.
• Maintain and assess regulatory risk MI for the business.
• Perform effective monthly verification testing on key regulatory risks of the business.
• Review and provide input on the Compliance Risk Review coverage for the business.
• Review the coverage plan, the scope of each review, and conclusions and final report of each review.
• Assess the overall testing coverage on regulatory risk for the business and address deficiencies.

Governance:

• Serve on appropriate risk and governance forums for Compliance Report to relevant governance forums with overall conclusions on regulatory risk.

Skills and Competencies:

• Expert-level analytical and legal interpretation skills to manage regulatory risks.
• Strong technical writing and documentation abilities.
• High attention to detail and regulatory precision.
• Ability to work independently and influence without direct authority.
• Familiarity with compliance tools, regulatory databases, and risk systems.

Education and experience requirements:

• Bachelor's degree in Law, Finance, Risk Management (Masters or LLB preferred).
• 8-10 years in banking regulatory compliance, with at least 3 years in a senior compliance leadership role within financial services.
• Deep knowledge of South African financial legislation and global compliance standards.
• Proven experience in regulatory interpretation, compliance risk management and advisory.

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Our client, an exciting UK based SAAS company, enables strong communities by providing platforms where people gather to create new connections and strengthen existing relationships. Their clients are prestigious educational institutions globally, but they are venturing into enterprises. It is simple, they believe strong communities drive success for people and organizations. They create unique spaces where people feel connected on a deeper level.

What we are looking for

We are looking for a Quality Engineer with a passion for technology to join a dynamic existing team in Cape Town, building and delivering community-centric online platforms for educational institutions and enterprises. There are currently 2 developers in this team, along with a QE's who report to the QA Manager and works closely with the Projects Team

Duties & responsibilities:

• The Quality Assurance (QA) of all changes that have been implemented because of development work on either a test or live service. This includes, but is not limited to, new features, bug resolutions, and design changes for our services.
• The troubleshooting of service functionality because of a bug investigation or new feature requests.
• To provide clear and accurate QA notes when testing and be able to provide evidence of expected or encountered behaviour.
• To correctly follow set processes for implementation, testing, and handover
• To populate and update metrics, as used by the manager for monthly KPI's.
• To be relied upon to update client requests, when necessary, via regarding development implementation and technical inquiries

Background & Experience:

The successful candidate will be an efficient and organised team player with a logical and hardworking approach. The ability to communicate with internal stakeholders across different countries is important.

Skill & Background requirements:

• Proven experience in a quality engineering role (min 5 years experience)
• Strong knowledge of software testing methodologies and best practices
• Solid understanding of software development life cycle
• Excellent communication and interpersonal skills
• Ability to prioritize and manage multiple tasks in a fast-paced environment
• Strong attention to detail and problem-solving skill

Salary & benefits:

Competitive Salary, Medical Aid Allowance, Pension fund, opportunity to be part of a dynamic Company and a fantastic client team

Location & hours:

Cape Town (Remote :30 UK (Monday-Friday)

DISCLAIMER

The personal information you provide in connection with the submission of your job application or otherwise as part of a recruitment process is used and stored for use only in the execution of a recruitment process and in connection with a possible recruitment.

Our contact person for questions regarding processing of personal data in connection with HR activities is Chantal Endemann, who can be contacted on email at The disclosure of your personal information to any third parties is in accordance with written agreements with the parties concerned that comply with the applicable rules, including confidentiality requirements and deletion of information after the recruitment process ends as per our data storage policy.

Babylonstoren is seeking a dynamic, detail-oriented, and proactive Quality Assurance & Support Analyst to join our team. In this dual-role position, you will manage customer support requests and assist with testing and quality assurance (QA) processes for our e-commerce platform. You will bridge the gap between customer feedback, support, and product functionality, ensuring timely resolution of issues and high-quality software delivery.

This role is suited to someone who thrives in a dynamic environment, enjoys collaborating with cross-functional teams, and has a keen eye for detail in both problem-solving and testing.

Required Skills & Qualifications

• Strong problem-solving skills with the ability to quickly understand and resolve customer issues.

• Excellent written and verbal communication skills, with a solutions-oriented approach.

• Meticulous attention to detail in testing, troubleshooting, and documentation.

• Comfortable working with software applications, performing basic troubleshooting, and navigating technical environments.

• Ability to manage multiple tasks simultaneously and to prioritise effectively in a fast-paced environment.

• Strong organisational skills and the ability to handle a high volume of requests.

• Ability to collaborate effectively with cross-functional teams.

• Comfortable in a dynamic and evolving work environment, responding to varying client needs and product requirements.

Additional Skills

• Exposure to software testing, UAT, or related QA concepts.

• Familiarity with issue tracking or project management tools, such as Jira or Trello.

• Understanding of e-commerce workflows through experience or academic projects.

• Introductory knowledge of SQL, APIs, or web technologies.

• Interest in agile ways of working and cross-functional collaboration.

• Recent graduate or final-year student in computer science, engineering, information systems, or related fields are welcome.

Key Responsibilities

Customer Support & Support Triaging

• Act as the primary point of contact for customer support enquiries, handling tickets, emails, and calls professionally and promptly.

• Investigate and resolve customer issues related to the backend (order management, shipments, customers) and the frontend (online shop) functionality.

• Reproduce, validate, and triage reported issues from customers and support teams.

• Escalate unresolved or complex queries to the Product Owner or development teams.

• Track support requests in a structured ticketing system and document issues with accurate details and clear solutions.

• Create knowledge base articles and Frequently Asked Questions (FAQs) to reduce reliance on the development team.

• Communicate effectively with stakeholders, keeping them informed about issue status and resolutions.

Quality Assurance & Testing

• Perform manual testing for new features and regression testing for existing functionality.

• Collaborate with the product and business teams to understand requirements, acceptance criteria, and feature specifications.

• Design, coordinate, and execute User Acceptance Testing (UAT), ensuring functionality meets business requirements before release.

• Identify, log, and categorise and prioritise bugs or issues, providing clear reproduction steps for the development team.

• Plan, schedule, and prioritise test activities to align with project milestones and release timelines.

• Provide comprehensive documentation of testing outcomes and UAT sign-offs.

• Advocate for QA best practices and identify opportunities to improve testing processes and tools.

What You'll Get from Us

• A market-related remuneration package.

• Daily catered lunch when working on-site.

• Access to our new recreation centre, gym, and heated swimming pool.

• Invitations to all social and team-building events.

• Significant discounts at Babylonstoren, The Newt in Somerset, and other estates worldwide (e.g. 50% off hotel stays, 30% off spa treatments, wine, products, and more).

Company Description

About Sutherland

Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they're our core expertise.

We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.

We've created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless "as a service" model.

For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.

Sutherland

Unlocking digital performance. Delivering measurable results.

Job Description

Monitoring & Evaluation: Consistently monitor inbound and outbound customer service interactions across various channels (calls, email, chat). Quality Audits: Conduct regular audits and assessments of agent performance against a predefined checklist of quality parameters. Feedback & Coaching: Provide detailed, constructive feedback and coaching to agents to improve their performance and address any quality issues. Data Analysis: Analyze key performance indicators (KPIs) such as CSAT and FRT to identify trends and pinpoint areas for improvement in service quality. Process Improvement: Develop and implement quality assurance guidelines, procedures, and strategies to enhance overall service quality and operational efficiency. Reporting: Prepare and present clear, data-driven quality reports to management and stakeholders. Collaboration: Work with training teams to enhance training programs and onboard new employees to ensure consistent quality standards. Compliance: Ensure that all processes and interactions comply with company policies and regulations.

Qualifications

Qualifications Required:

• Essential: Grade 12
• Preferred: Tertiary qualification in management or relevant proven contact center experience

Experience, Knowledge, Skills and Attributes Required:

• A proven track record of delivering against client, customer and business outcomes
• 2 years' experience working within BPO - Customer Service
• 3 years of Quality Assurance experience
• Be able to work in MS Office
• Be able to work in a fast-paced environment
• Have strong analytical skills
• Have strong verbal and written communication skills

Additional Information

All your information will be kept confidential according to EEO guidelines.

Quality Assurance & Sales Training Representative (Real Estate/USA Market)

Our client, a dynamic and fast-growing real estate company, is seeking a skilled
Quality Assurance & Sales Training Representative
to support their sales team. This role is key to ensuring consistent, high-quality performance across sales operations.

The successful candidate will monitor sales calls, identify strengths and areas for improvement, and provide effective coaching to team members. In addition, you will take ownership of onboarding and training new hires, helping them develop the skills and confidence needed to succeed.

This position is ideal for someone with a solid background in sales who understands what drives results and can earn the respect and trust of sales professionals.

Job Type
: Remote

Location
: South Africa

Requirements

• Minimum 3 years of proven sales experience with strong results (inside sales or telesales preferred).
• Prior experience in call monitoring, quality assurance, coaching, or training.
• Excellent communication and interpersonal skills with the ability to engage and motivate salespeople.
• Deep knowledge of sales strategies, including objection handling and closing techniques.
• Comfortable creating and delivering structured training programmes.
• Highly organised, proactive, and able to work independently in a remote environment.

Responsibilities

Monitor Calls & Evaluate Performance

• Regularly listen to sales calls to assess quality, compliance, and effectiveness.
• Identify performance gaps and opportunities for improvement.
• Provide clear, actionable feedback to sales representatives.

Coach Sales Team Members

• Conduct one-on-one and group coaching sessions focused on improving sales techniques.
• Support reps in enhancing objection handling, communication, and closing skills.
• Foster a culture of continuous improvement and accountability.

Train New Hires

• Lead onboarding programmes for new sales representatives.
• Teach company processes, scripts, and best practices to set them up for success.
• Deliver ongoing training sessions and refreshers to ensure skills remain sharp.

We're Hiring:

Quality Assurance (QA) Analyst – Call Center (Sales)Company:

Exclusive Essentials Working Hours: Monday to Sunday,

08:00 AM – 05:00 PM (Rotational days off)

Location: Rosebank, Remuneration: R8,500 + Commission Bonus

Position Type: Full-Time

Join our growing team at Exclusive Essentials as a QA Analyst in our high-performance sales call center.

We're looking for a detail-oriented individual with a passion for quality, performance, and coaching.

Key Responsibilities: Monitor and evaluate sales calls for quality and compliance

Conduct one-on-one feedback and coaching sessions with agents

Support team leaders in performance improvement and discipline enforcement.

Generate and present quality reports and performance statistics

Contribute to the development of QA tools and processes

Requirements:2+ years of QA experience in a sales call center environment

Ability to work under pressure and meet deadlines

Strong attention to detail and high accuracy

Excellent coaching and communication skills

Ability to instill discipline and uphold standards

Proficient in Microsoft Excel (data analysis, charts, reports)

Confident in generating and presenting performance stats

What We Offer: Base Salary: R8,500 + Commission + Bonus

Energetic and supportive work culture

Growth and learning opportunities within the business

Send CV to

Job Type: Full-time

Pay: From R8 500,00 per month

Work Location: In person

This role is for a client operating in the armoured industry with a focus on optoelectronics . The company has a strong international presence with its head office in Saudi Arabia and a key manufacturing facility in Centurion. They specialize in producing high-precision optical and electronic components critical to advanced armoured systems, where quality and reliability are paramount.

They are seeking a Quality Assurance Engineer to join their team and ensure that every product meets the highest global standards of safety, performance, and durability.

• Develop, implement, and maintain quality assurance systems, processes, and standards.

• Conduct inspections, audits, and testing of optical and electronic components.

• Ensure compliance with international defence and manufacturing regulations.

• Work closely with engineering, production, and supply chain teams to resolve quality-related issues.

• Drive continuous improvement initiatives to enhance product reliability and manufacturing efficiency.

• Prepare and maintain accurate documentation and reporting for internal and external stakeholders.

• Qualification in Quality Management, Engineering, or related field.

• Experience in a manufacturing or defence/aerospace/precision engineering environment .

• Strong knowledge of ISO standards and QA methodologies .

• Excellent analytical, problem-solving, and communication skills.

• Ability to thrive in a high-pressure, security-sensitive industry where precision is paramount.

• Be part of a globally recognised organisation at the forefront of defence innovation.

• Work with cutting-edge optoelectronic technologies .

• Contribute to projects where quality and reliability save lives .

If you are detail-oriented, committed to excellence, and ready to play a vital role in supporting advanced defence systems, wed like to hear from you.