70 Product Analyst jobs in South Africa

Product Analyst

Iqtalent

Posted 13 days ago

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Job Description

workfromhome

We are Quadcode , a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other financial brokers.

We are seeking an experienced and dynamic Product Analyst to join our fast-growing fintech company.

Tasks:

  1. Design, launch, and validate A/B experiments to optimize product performance.
  2. Prioritize product features based on strategic objectives and user feedback.
  3. Identify bottlenecks in product workflows and propose improvement solutions.
  4. Analyze product metrics to track performance and identify opportunities for enhancement.

Responsibilities:

  1. Collaborate with Product Owners to improve product functionality and user experience.
  2. Conduct A/B experiments and product research to inform decision-making.
  3. Utilize event-based analytics to gain insights into user behavior and preferences.

Required Skills:

  1. Proficiency in MatStat (statistical tests, understanding assumptions).
  2. Strong SQL skills including window functions, query optimization, and working with arrays/json.
  3. Experience with Python for data manipulation and analysis.
  4. Familiarity with Tableau, Airflow, DBT, and data structures.
  5. Proficient in using Git for version control.
  6. Experience with Amplitude analytics platform is a plus.
  7. Proficiency in Russian and English.

What we offer:

  1. Remote work model;
  2. Competitive remuneration;
  3. Training and development;
  4. Corporate life: master classes, lectures and incredible parties (now online);
  5. Friendly, enjoyable and positive environment.

Currently, over 700 employees and service providers are stationed across our seven global offices located in the UK, Gibraltar, the UAE, the Bahamas, Australia, and the headquarters in Cyprus. By broadening its international presence, Quadcode not only offers a remote or hybrid work model but also presents a myriad of intriguing tasks and challenges for professionals like developers, market research analysts, and PR marketing specialists, among others.

Join us today, and let’s shape the future of fintech together!

Note: All applications will be treated with strict confidence. We thank all applicants for their interest, however only those candidates selected for interviews will be contacted.

By submitting your application, you confirm, acknowledge, and accept that your personal data is collected, processed, and maintained in accordance with .

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Product analyst

Iqtalent

Posted today

Job Viewed

Tap Again To Close

Job Description

permanent
We are Quadcode , a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (Saa S) solution to other financial brokers. We are seeking an experienced and dynamic Product Analyst to join our fast-growing fintech company. Tasks: Design, launch, and validate A/B experiments to optimize product performance. Prioritize product features based on strategic objectives and user feedback. Identify bottlenecks in product workflows and propose improvement solutions. Analyze product metrics to track performance and identify opportunities for enhancement. Responsibilities: Collaborate with Product Owners to improve product functionality and user experience. Conduct A/B experiments and product research to inform decision-making. Utilize event-based analytics to gain insights into user behavior and preferences. Required Skills: Proficiency in Mat Stat (statistical tests, understanding assumptions). Strong SQL skills including window functions, query optimization, and working with arrays/json. Experience with Python for data manipulation and analysis. Familiarity with Tableau, Airflow, DBT, and data structures. Proficient in using Git for version control. Experience with Amplitude analytics platform is a plus. Proficiency in Russian and English. What we offer: Remote work model; Competitive remuneration; Training and development; Corporate life: master classes, lectures and incredible parties (now online); Friendly, enjoyable and positive environment. Currently, over 700 employees and service providers are stationed across our seven global offices located in the UK, Gibraltar, the UAE, the Bahamas, Australia, and the headquarters in Cyprus. By broadening its international presence, Quadcode not only offers a remote or hybrid work model but also presents a myriad of intriguing tasks and challenges for professionals like developers, market research analysts, and PR marketing specialists, among others. Join us today, and let’s shape the future of fintech together! Note: All applications will be treated with strict confidence. We thank all applicants for their interest, however only those candidates selected for interviews will be contacted. By submitting your application, you confirm, acknowledge, and accept that your personal data is collected, processed, and maintained in accordance with . #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Product analyst

Iqtalent

Posted today

Job Viewed

Tap Again To Close

Job Description

permanent
We are Quadcode , a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (Saa S) solution to other financial brokers. We are seeking an experienced and dynamic Product Analyst to join our fast-growing fintech company. Tasks: Design, launch, and validate A/B experiments to optimize product performance. Prioritize product features based on strategic objectives and user feedback. Identify bottlenecks in product workflows and propose improvement solutions. Analyze product metrics to track performance and identify opportunities for enhancement. Responsibilities: Collaborate with Product Owners to improve product functionality and user experience. Conduct A/B experiments and product research to inform decision-making. Utilize event-based analytics to gain insights into user behavior and preferences. Required Skills: Proficiency in Mat Stat (statistical tests, understanding assumptions). Strong SQL skills including window functions, query optimization, and working with arrays/json. Experience with Python for data manipulation and analysis. Familiarity with Tableau, Airflow, DBT, and data structures. Proficient in using Git for version control. Experience with Amplitude analytics platform is a plus. Proficiency in Russian and English. What we offer: Remote work model; Competitive remuneration; Training and development; Corporate life: master classes, lectures and incredible parties (now online); Friendly, enjoyable and positive environment. Currently, over 700 employees and service providers are stationed across our seven global offices located in the UK, Gibraltar, the UAE, the Bahamas, Australia, and the headquarters in Cyprus. By broadening its international presence, Quadcode not only offers a remote or hybrid work model but also presents a myriad of intriguing tasks and challenges for professionals like developers, market research analysts, and PR marketing specialists, among others. Join us today, and let’s shape the future of fintech together! Note: All applications will be treated with strict confidence. We thank all applicants for their interest, however only those candidates selected for interviews will be contacted. By submitting your application, you confirm, acknowledge, and accept that your personal data is collected, processed, and maintained in accordance with . #J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.

Senior Product Analyst

Gauteng, Gauteng The Global Talent Network

Posted 13 days ago

Job Viewed

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Job Description

workfromhome

Join to apply for the Senior Product Analyst role at The Global Talent Network

1 week ago Be among the first 25 applicants

Join to apply for the Senior Product Analyst role at The Global Talent Network

Get AI-powered advice on this job and more exclusive features.

About Us:

At The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25k+ like-minded marketing professionals.

Senior Product Analyst

Full-time, Remote

About Us:

At The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25k+ like-minded marketing professionals.

The company you will work with is a fast-growing, data-driven organization focused on optimizing product performance and marketing effectiveness through advanced analytics. They specialize in e-commerce and subscription-based business models, leveraging cutting-edge data science tools to drive strategic decision-making. With a commitment to innovation and continuous improvement, the company empowers teams with actionable insights to accelerate growth and enhance customer engagement.

The Role:

As a Senior Product/Marketing Analyst , you will play a crucial role in driving data-informed decisions across product and marketing initiatives. You will analyze complex datasets, generate actionable insights, and collaborate with cross-functional teams to optimize performance and business growth. This position is ideal for a data-driven storyteller with expertise in product and marketing analytics and a strong technical foundation in modern data science tools.

Key Responsibilities:

  • Analyze product usage, user behavior, and marketing campaign performance to identify trends and opportunities for improvement.
  • Develop and maintain dashboards and reports to track key performance indicators (KPIs) and provide actionable insights.
  • Collaborate with product managers and marketers to define metrics, design experiments, and interpret results.
  • Build and deploy data pipelines and models to automate reporting and analysis processes.
  • Identify and investigate data anomalies and discrepancies proactively.
  • Present findings and recommendations to stakeholders in a clear and concise manner.
  • Contribute to the development and enhancement of data infrastructure and analytical tools in collaboration with the product analytics team.

Requirements:

  • Bachelor's degree in a quantitative field (e.g., Statistics, Mathematics, Economics, Computer Science). Master's degree preferred.
  • 7+ years of experience in product and/or marketing analytics.
  • Strong understanding of statistical concepts (e.g., hypothesis testing, regression analysis, time series analysis).
  • Proficiency in SQL and experience working with large datasets.
  • Experience with:
    • Version Control: Git, GitHub, GitHub Actions
    • Infrastructure: AWS (S3, ECR, EKS)
    • Data Science: Databricks, MLflow
    • Development: Python, Anaconda, Poetry/Pipenv (or piplock)
    • Reporting & Visualization: Tableau, Streamlit
    • Workflow Orchestration: GitHub Actions, Prefect (or Airflow)
    • MLOps: SpiceRack (limited deep learning support)
    • Hyperparameter Optimization: Ax, Optuna
  • Excellent communication and presentation skills to translate complex data insights for non-technical audiences.
  • Strong problem-solving and analytical skills.
  • Experience with e-commerce businesses.
  • Experience with subscription-based business models is a plus.

This is your opportunity to make a tangible impact within a rapidly growing company dedicated to transforming the future of work. Join a team that values creativity, initiative, and results!

At The Global Talent Co., our mission is to bridge the gap between leading global tech companies and amazing global talent. We believe everyone deserves equal access to opportunities, regardless of the country they are born in.

Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Research, Analyst, and Information Technology
  • Industries Professional Organizations

Referrals increase your chances of interviewing at The Global Talent Network by 2x

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Product Analyst (Automotive)

Sandton, Gauteng Revtech Global (Pty) Ltd

Posted 14 days ago

Job Viewed

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Job Description

Product Analyst (Automotive)
Sandton, Gauteng br>
Conceptualize, develop, and implement after-sales campaigns and promotions to improve Dealer throughput and ensure achievement of genuine parts sales objectives.
Develop business cases for proposed campaigns and promotions and present them for approval to ONE. After Sales Management and Finance Controlling.
Provide support to own workshop and over-the-counter channels projects within ONE. After Sales.
Conduct market research and analyze as and when required by the business.
Provide support to strategic projects within ONE. After-sales business unit.
Write marketing briefs for campaigns and promotions, and present them to Marketing Communications and creative and media agencies.
Conduct Homogeneous Parts Groups (HPGs) analysis to identify declining HPGs and individual parts for possible campaigns and promotions.
Monitor and track Dealer performance on campaigns and promotions, and report on this to ONE. After-sales management is crucial to the company.
Regular engagements with Dealers (i.e., Service and Parts Managers) to gather market intelligence, identify trends, and solicit ideas for new campaigns/promotions.
Assist with Dealer queries related to Product Management activities.
Coordinate Dealers' parts incentive program, including target setting and incentives to enhance the Brand’s performance and increase Genuine Parts turnover. < r>Conduct Dealer workshops to appraise and provide Dealers with details of campaigns and promotions.
Support the Field Force Team with relevant information about campaigns and promotions, HPGs' performance, Dealers' wholesale parts purchases, and retail performance to improve overall performance.
Develop and manage programmes and activities that result in improved customer loyalty and retention.
Assist with departmental activities like Bulk Deals, Save a Car, Save a Job, and similar.

ESSENTIAL:
Diploma / Bachelor’s Degree in Marketing, Sales, Business Management, Data Management/Science, Commerce, Engineering, IT, or related field. < r>3 Years’ experience in Sales, after-sales (i.e., service and parts), Dealer Operations, campaigns / Promotions Management, or Marketing environment. < r>Advanced proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and data analysis tools (e.g., Power BI, Tableau, Python, Google Analytics, and similar) is essential.
Incentive management experience.
Exposure and good knowledge of OEM/Importer and/or Dealer after-sales operations.
Campaigns, promotions management, communication (verbal and written), and interpersonal skills.
Conceptualization, analytical, and critical thinking skills.
Design thinking skills, self-starter, and team player.
Exposure to sales, marketing, and knowledge of customer loyalty and retention strategies.
Able to work well under pressure and quality-focused.
Insightful, data-driven, planning skills, results-oriented, and commercial acumen.

ADDED ADVANTAGE
A postgraduate qualification (i.e., MBA/MBL/Honours).
Understanding of marketing and branding.
Parts (i.e., pricing, technical interpretation, sourcing, and sales) experience.
This advertiser has chosen not to accept applicants from your region.

Senior product analyst

Gauteng, Gauteng The Global Talent Network

Posted today

Job Viewed

Tap Again To Close

Job Description

permanent
Join to apply for the Senior Product Analyst role at The Global Talent Network 1 week ago Be among the first 25 applicants Join to apply for the Senior Product Analyst role at The Global Talent Network Get AI-powered advice on this job and more exclusive features. About Us:At The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25k+ like-minded marketing professionals. Senior Product AnalystFull-time, RemoteAbout Us:At The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25k+ like-minded marketing professionals.The company you will work with is a fast-growing, data-driven organization focused on optimizing product performance and marketing effectiveness through advanced analytics. They specialize in e-commerce and subscription-based business models, leveraging cutting-edge data science tools to drive strategic decision-making. With a commitment to innovation and continuous improvement, the company empowers teams with actionable insights to accelerate growth and enhance customer engagement.The Role:As a Senior Product/Marketing Analyst , you will play a crucial role in driving data-informed decisions across product and marketing initiatives. You will analyze complex datasets, generate actionable insights, and collaborate with cross-functional teams to optimize performance and business growth. This position is ideal for a data-driven storyteller with expertise in product and marketing analytics and a strong technical foundation in modern data science tools.Key Responsibilities:Analyze product usage, user behavior, and marketing campaign performance to identify trends and opportunities for improvement. Develop and maintain dashboards and reports to track key performance indicators (KPIs) and provide actionable insights. Collaborate with product managers and marketers to define metrics, design experiments, and interpret results. Build and deploy data pipelines and models to automate reporting and analysis processes. Identify and investigate data anomalies and discrepancies proactively. Present findings and recommendations to stakeholders in a clear and concise manner. Contribute to the development and enhancement of data infrastructure and analytical tools in collaboration with the product analytics team. Requirements:Bachelor's degree in a quantitative field (e.g., Statistics, Mathematics, Economics, Computer Science). Master's degree preferred. 7+ years of experience in product and/or marketing analytics. Strong understanding of statistical concepts (e.g., hypothesis testing, regression analysis, time series analysis). Proficiency in SQL and experience working with large datasets. Experience with: Version Control: Git, Git Hub, Git Hub Actions Infrastructure: AWS (S3, ECR, EKS) Data Science: Databricks, MLflow Development: Python, Anaconda, Poetry/Pipenv (or piplock) Reporting & Visualization: Tableau, Streamlit Workflow Orchestration: Git Hub Actions, Prefect (or Airflow) MLOps: Spice Rack (limited deep learning support) Hyperparameter Optimization: Ax, Optuna Excellent communication and presentation skills to translate complex data insights for non-technical audiences. Strong problem-solving and analytical skills. Experience with e-commerce businesses. Experience with subscription-based business models is a plus. This is your opportunity to make a tangible impact within a rapidly growing company dedicated to transforming the future of work. Join a team that values creativity, initiative, and results!At The Global Talent Co., our mission is to bridge the gap between leading global tech companies and amazing global talent. We believe everyone deserves equal access to opportunities, regardless of the country they are born in.Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Research, Analyst, and Information Technology Industries Professional Organizations Referrals increase your chances of interviewing at The Global Talent Network by 2x Get notified about new Senior Product Analyst jobs in Johannesburg, Gauteng, South Africa . Johannesburg, Gauteng, South Africa 4 months ago Johannesburg, Gauteng, South Africa 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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Senior product analyst

Johannesburg, Gauteng The Global Talent Network

Posted today

Job Viewed

Tap Again To Close

Job Description

permanent
Join to apply for the Senior Product Analyst role at The Global Talent Network 1 week ago Be among the first 25 applicants Join to apply for the Senior Product Analyst role at The Global Talent Network Get AI-powered advice on this job and more exclusive features. About Us:At The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25k+ like-minded marketing professionals. Senior Product AnalystFull-time, RemoteAbout Us:At The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a community of 25k+ like-minded marketing professionals.The company you will work with is a fast-growing, data-driven organization focused on optimizing product performance and marketing effectiveness through advanced analytics. They specialize in e-commerce and subscription-based business models, leveraging cutting-edge data science tools to drive strategic decision-making. With a commitment to innovation and continuous improvement, the company empowers teams with actionable insights to accelerate growth and enhance customer engagement.The Role:As a Senior Product/Marketing Analyst , you will play a crucial role in driving data-informed decisions across product and marketing initiatives. You will analyze complex datasets, generate actionable insights, and collaborate with cross-functional teams to optimize performance and business growth. This position is ideal for a data-driven storyteller with expertise in product and marketing analytics and a strong technical foundation in modern data science tools.Key Responsibilities:Analyze product usage, user behavior, and marketing campaign performance to identify trends and opportunities for improvement. Develop and maintain dashboards and reports to track key performance indicators (KPIs) and provide actionable insights. Collaborate with product managers and marketers to define metrics, design experiments, and interpret results. Build and deploy data pipelines and models to automate reporting and analysis processes. Identify and investigate data anomalies and discrepancies proactively. Present findings and recommendations to stakeholders in a clear and concise manner. Contribute to the development and enhancement of data infrastructure and analytical tools in collaboration with the product analytics team. Requirements:Bachelor's degree in a quantitative field (e.g., Statistics, Mathematics, Economics, Computer Science). Master's degree preferred. 7+ years of experience in product and/or marketing analytics. Strong understanding of statistical concepts (e.g., hypothesis testing, regression analysis, time series analysis). Proficiency in SQL and experience working with large datasets. Experience with: Version Control: Git, Git Hub, Git Hub Actions Infrastructure: AWS (S3, ECR, EKS) Data Science: Databricks, MLflow Development: Python, Anaconda, Poetry/Pipenv (or piplock) Reporting & Visualization: Tableau, Streamlit Workflow Orchestration: Git Hub Actions, Prefect (or Airflow) MLOps: Spice Rack (limited deep learning support) Hyperparameter Optimization: Ax, Optuna Excellent communication and presentation skills to translate complex data insights for non-technical audiences. Strong problem-solving and analytical skills. Experience with e-commerce businesses. Experience with subscription-based business models is a plus. This is your opportunity to make a tangible impact within a rapidly growing company dedicated to transforming the future of work. Join a team that values creativity, initiative, and results!At The Global Talent Co., our mission is to bridge the gap between leading global tech companies and amazing global talent. We believe everyone deserves equal access to opportunities, regardless of the country they are born in.Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Research, Analyst, and Information Technology Industries Professional Organizations Referrals increase your chances of interviewing at The Global Talent Network by 2x Get notified about new Senior Product Analyst jobs in Johannesburg, Gauteng, South Africa . Johannesburg, Gauteng, South Africa 4 months ago Johannesburg, Gauteng, South Africa 4 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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Product analyst (automotive)

Sandton, Gauteng Revtech Global

Posted today

Job Viewed

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Job Description

permanent
Product Analyst (Automotive)
Sandton, Gauteng

Conceptualize, develop, and implement after-sales campaigns and promotions to improve Dealer throughput and ensure achievement of genuine parts sales objectives.
Develop business cases for proposed campaigns and promotions and present them for approval to ONE. After Sales Management and Finance Controlling.
Provide support to own workshop and over-the-counter channels projects within ONE. After Sales.
Conduct market research and analyze as and when required by the business.
Provide support to strategic projects within ONE. After-sales business unit.
Write marketing briefs for campaigns and promotions, and present them to Marketing Communications and creative and media agencies.
Conduct Homogeneous Parts Groups (HPGs) analysis to identify declining HPGs and individual parts for possible campaigns and promotions.
Monitor and track Dealer performance on campaigns and promotions, and report on this to ONE. After-sales management is crucial to the company.
Regular engagements with Dealers (i.e., Service and Parts Managers) to gather market intelligence, identify trends, and solicit ideas for new campaigns/promotions.
Assist with Dealer queries related to Product Management activities.
Coordinate Dealers' parts incentive program, including target setting and incentives to enhance the Brand’s performance and increase Genuine Parts turnover.
Conduct Dealer workshops to appraise and provide Dealers with details of campaigns and promotions.
Support the Field Force Team with relevant information about campaigns and promotions, HPGs' performance, Dealers' wholesale parts purchases, and retail performance to improve overall performance.
Develop and manage programmes and activities that result in improved customer loyalty and retention.
Assist with departmental activities like Bulk Deals, Save a Car, Save a Job, and similar.

ESSENTIAL:
Diploma / Bachelor’s Degree in Marketing, Sales, Business Management, Data Management/Science, Commerce, Engineering, IT, or related field.
3 Years’ experience in Sales, after-sales (i.e., service and parts), Dealer Operations, campaigns / Promotions Management, or Marketing environment.
Advanced proficiency in MS Office (Word, Excel, Power Point, Outlook) and data analysis tools (e.g., Power BI, Tableau, Python, Google Analytics, and similar) is essential.
Incentive management experience.
Exposure and good knowledge of OEM/Importer and/or Dealer after-sales operations.
Campaigns, promotions management, communication (verbal and written), and interpersonal skills.
Conceptualization, analytical, and critical thinking skills.
Design thinking skills, self-starter, and team player.
Exposure to sales, marketing, and knowledge of customer loyalty and retention strategies.
Able to work well under pressure and quality-focused.
Insightful, data-driven, planning skills, results-oriented, and commercial acumen.

ADDED ADVANTAGE
A postgraduate qualification (i.e., MBA/MBL/Honours).
Understanding of marketing and branding.
Parts (i.e., pricing, technical interpretation, sourcing, and sales) experience.
This advertiser has chosen not to accept applicants from your region.

Investment Product Analyst (Asset Management)

Johannesburg, Gauteng Strategic Personnel

Posted 11 days ago

Job Viewed

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Job Description

Reporting to the Head of Global Investment Strategy, the candidate must have a completed BCom Honours (Investment Management) and ideally be studying some relevant post graduate qualification e.g. CFA.

Strong academics are essential.

The candidate should have approximately 3 years relevant working experience within the Asset management / Investment management sector.

We are seeking a smart, determined candidate with a history of excellence. Duties will include:

Product and Marketing Material Management
  • Lead the coordination and production of investment product materials, including factsheets, presentations, and other collateral, ensuring consistency and quality across all
    jurisdictions.
  • Maintain and enhance the suite of marketing and communication materials used to support distribution efforts globally.
  • Ensure all product-related content adheres to relevant compliance and regulatory standards.
Data and Reporting
  • Oversee the collation, validation, and presentation of investment data to support internal and external reporting needs.
  • Manage the regular update of product-related data across platforms and systems, ensuring accuracy and timeliness.
  • Respond to ad hoc data and product comparison requests from internal stakeholders and distribution teams.
Operational and Governance Support
  • Support the operational processes required to implement and maintain investment solutions, including documentation and platform readiness
  • Assist in the preparation and coordination of governance activities, including meeting documentation and action tracking.
  • Maintain key operational records such as contact lists, meeting schedules, and solution documentation.
Product Development and Regulatory Support
  • Contribute to the development and launch of new investment products, including the preparation of supporting materials and documentation.
  • Assist in the delivery of regulatory and compliance-related outputs, including documentation aligned with Consumer Duty and other jurisdictional requirements.
  • Ensure investment content used in due diligence and proposal documents is accurate, up-to-date, and aligned with global standards.
Collaboration and Global Coordination
  • Work closely with the global asset management team (SA and International) to ensure alignment of product messaging, data, and materials across regions.
  • Act as a central point of contact for cross-border initiatives, supporting the global consistency of investment communications and product positioning.
  • Foster strong working relationships with teams across the company to support the delivery of high-quality, globally relevant investment content
Only shortlisted candidates will be contacted. If you have not heard from us by the end of August 2025, please consider your application unsuccessful.
This advertiser has chosen not to accept applicants from your region.

Product Support Analyst

Western Cape, Western Cape CSG Systems

Posted 13 days ago

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Job Description

workfromhome

This entry level position is responsible for facilitating the initial call from external customer inquiries or incidents. Responsible for answering questions, creating initial tickets and may perform incident resolution. Is in direct contact with the customer and serves as an integral part of the CSG International Service Desk.

Customer Service

Serves as the initial point of contact for external customer inquiries or incidents. May enlist analyst II/III on certain call types to help troubleshoot and resolve incidents, which could include ownership transfer.
Answers questions on lower complexity external call types; resolves requests and basic issues on initial call.
Maintains contact with the customer on incidents retained by the analyst, communicating status and resolution to ensure customer satisfaction
Incident Management
Gathers incident details and records those details in the tracking system – including:
Incident description and customer information,
component of the product or services affected
Business impacts, workflow and subsequent severity level
Escalates customer incidents when unable to resolve within the service desk.
Facilitate Troubleshooting
Assists internal teams and resources to troubleshoot and identify incident resolution
Capture and record initial triage information required by teams to research
Upon resolution, coordinates with customer to validate service restoration
Incumbent is accountable for professional working behavior to include; building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and incident resolution while demonstrating CSG’s core competencies and values.
Understands and adheres to all applicable regulations, laws (including the Bank Secrecy Act), card association rule, CSG Security and Compliance standards as referenced in internal policies and procedures including the Information Security, Acceptable Use, Code of Conduct, and other corporate policies. Keeps abreast of all applicable regulations, laws, and policies as they presently exist and as they change or are modified.

Requirements

(Minimum level of related experience typically required to successfully perform the job and preferred experience that is also beneficial to have in this job.)
1-2 years experience in customer service environment
Knowledge, Skills and Abilities
(Knowledge skills and abilities typically required to perform the job, licenses and certifications required for the job and preferred knowledge, skills and abilities that are also beneficial to have in this job.)
Troubleshooting Skills and Technical Acumen
Ability to anticipate issues and provide technical solutions for current and new internal application launches.
Strong problem-solving skills and sound judgment and decision-making ability
Ability to interpret and translate technical terminology


Communication Skills and Ability


Ability to write clear and concise updates and correspondence.
Possess strong written and verbal communication skills.
Ability to read, write, speak and understand the English language in a business environment.
Ability to present information and respond to questions to a variety of levels – both internally and externally

Incident Management and Customer Service Skills


Ability to maintain ownership of all issues until resolution and knowledge of when to communicate escalation of issues.
Ability to handle all user interactions in a professional, courteous manner
Ability to respond effectively to the most sensitive inquiries or complaints.
Ability to coordinate with second level teams to provide issue resolution.
Effectively Use Knowledge, Tools, and Resources
Ability to plan and organize work in an effective manner under critical time constraints
Ability to understand and apply CSG standardized instructions.
Effectively utilizes the knowledge base, documentation and tools to assist in first call resolution of issues
Ability to resolve basic calls types with the use of existing tools and minimal assistance.
Ability to use a personal computer. Proficiency with other Microsoft Office applications.

Location(s):

South Africa RemoteGet in Touch

Introduce yourself to our recruiters and we'll get in touch if there is a role that seems like a good match.

About Us

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people (CSGers) are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations , representing the most authentic version of ourselves to build a better future together. That's just who we are. If not us, then who? Learn more

CSG is an Affirmative Action, Equal Opportunity / Veteran / Disabled / Female / Minority / Sexual Orientation / Gender IdentityEmployer.CSG does not discriminate on the basis of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law, are not taken into account in any employment decision.

CSG will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

If you would like to be considered for employment opportunities with CSG and need special assistance due to a disability or accommodation for a disability throughout any aspect of the application process, please call us at +1 ( or email us at . CSG provides accommodations for persons with disabilities in employment, including during the hiring process and any interview and/or testing processes.

For the EEO it's the Law posting, click HERE .

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