117 Process Manager jobs in South Africa

Our client is seeking a COE and Business Process Manager to advance the organisation’s process excellence, innovation, and delivery standards. This leadership role will focus on embedding process management into the core strategy, improving operational agility, customer experience, and efficiency. The successful candidate will work closely with senior leadership, driving transformative initiatives through a Centre of Excellence (CoE). This includes fostering a culture of continuous improvement, aligning processes with strategic objectives, and ensuring regulatory compliance.

Responsibilities:

Strategic Process Management:

• Develop and execute methods to analyse and optimise business processes.
• Lead the CoE in designing, implementing, and refining business processes aligned with organisational strategy.
• Transition from product-centric processes to customer journey-focused methodologies.
• Evaluate and implement new technologies to create innovative, competitive advantages.

Continuous Improvement & Innovation:

• Promote a culture of innovation using tools like idea platforms, jam sessions, and hackathons.
• Drive initiatives to enhance delivery efficiency, resource utilisation, and operational effectiveness.
• Lead digital transformation and process automation efforts to boost productivity and scalability.
• Conduct post-project reviews to extract lessons learned for future improvements.

Change Management & Communication:

• Oversee transformational change initiatives, applying structured change management approaches.
• Develop frameworks and strategies for IT, process, and people transformation efforts.
• Ensure effective communication and alignment through multi-channel communication strategies.
• Collaborate with HR to integrate change initiatives with broader organisational objectives.

Governance & Compliance:

• Implement delivery governance frameworks for cross-functional efficiency.
• Ensure compliance with internal policies and regulatory standards in process and project governance.
• Standardise Agile and hybrid methodologies, tools, and best practices.

Stakeholder Engagement:

• Build relationships with key stakeholders, ensuring alignment of processes with business goals.
• Communicate the vision for process transformation across all levels of the organisation.

Process Automation & Documentation:

• Design automated solutions for routine tasks and develop smart workflows integrating human and machine tasks.
• Ensure accurate documentation of all business processes for ease of understanding and execution.

Performance & Budget Management:

• Establish KPIs for tracking process improvements and their impact.
• Oversee the department’s budget, ensuring alignment with strategic priorities and ROI maximisation.

Skills and Competencies:

• Stakeholder management: Build collaborative relationships across the organisation.
• Strategic thinking: Develop and align processes with long-term business goals.
• Innovation leadership: Drive creativity and process improvement initiatives.
• Change management: Successfully manage complex organisational transformations.
• Governance and compliance: Implement and monitor frameworks ensuring adherence to standards.

Qualifications:

• Bachelor’s degree in Business Administration, Management, Information Systems, or a related field.
• A Master’s degree or MBA.

Experience:

• 10+ years of progressive experience in business process leadership roles.
• 5+ years in a management position with a strong focus on innovation and transformation.
• Proven track record in planning and organising resources within a dynamic environment.

• Lead plant operations to ensure optimal resource utilisation and production efficiency.
• Apply Lean Manufacturing principles to continuously improve productivity and quality.
• Manage the shutdown process, ensuring safe and timely execution.
• Implement and uphold Best Operating Practices (BOP) and production standards.
• Drive Overall Equipment Effectiveness (OEE ) across all shifts and teams.
• Lead investigations (including Root Cause Analyses ) and implement corrective actions to prevent incident recurrence.
• Ensure stock availability of critical items to mitigate production risks.
• Manage, train, and appraise team performance; ensure ongoing skills development and compliance.
• Enforce statutory and company compliance across OHS Act , ISO 9001 , ISO 14001 , and SHEQ standards.
• Prepare and manage capital and operational budgets, including cost control and reporting.
• Support sustainability targets including fibre loss, energy usage, and water conservation.

• BSc Degree or BTech in Engineering or relevant technical field.
• 58 years experience in a manufacturing environment, including at least 2 years at a supervisory level .
• Prior experience in a paper mill production environment will be a distinct advantage.
• Proficiency in MS Office ; SAP experience advantageous.
• Strong leadership, planning, and communication skills.

• Reporting and optimizing processes and maintaining process and implement changes.
• Responsible and manages and advise on recommendations for the mill team and support staff.
• Responsible for process continuous improvement plans based on advising the business to improve development and design of the manufacturing process.
• Risk Mitigation: responsible for troubleshooting and providing support to the business that involve chemicals within the production process and inputs.
• Responsible for analysing, reporting and controlling the milling division.
• Ensure no deviation of products are reported.
• Reduce waste. Management of waste according to industrial standards, managing chemicals and other site consumables.
• Writing monthly maintenance reports regarding performance in relation to waste and other material usage within the mill
• Perform any other related duties in the interest of CEMZA as instructed.
• Work according to Integrated (Environmental and Quality) Management System requirements.
• Work according to Instructions / Procedures as pertaining to his/her operation function as assigned and abide by all legal (laws/by-laws) requirements / Company Policies and Practices.

• Min: Dip Chemical Engineering
• 5-8 years experience in both theoretical and practical knowledge in Engineering and Manufacturing.
• Communication skills.
• Problem Solver.
• Knowledge of processes and safety.
• Analytical Skills
• Communicate Effectively
• Drive Innovation
• Drive Sustainable Solutions
• Drive Efficiency/Productivity

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, it's a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.

We’re the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?

About the Brand/Division:

TFG LOGISTICS manages and oversees the Distribution Function of the group. Our 8 Distribution Centres (DCs) and management support staff total over 700 employees working to efficiently move stock to stores.

Key Responsibilities:

1. Manage and lead a team of outbound supervisors, warehouse staff, and clerks.
2. Coordinate with internal teams and transporters to streamline end-to-end processes.
3. Ensure accurate inventory management and documentation.
4. Budget and cost control – including daily optimized workforce planning and scheduling.
5. Work closely with IT and WMS to improve data accuracy and operational effectiveness.
6. Maintain and ensure compliance with Best Operating Practices (BOP) and 6S in your departments and ensure all activities comply with company policies, health and safety regulations, and legal requirements.
7. People Management across the full employee journey.

Qualifications and Experience:

1. A post-matric qualification in Logistics Management/Supply Chain Management/Retail Business Management/Warehouse Operations Management is advantageous.
2. At least 5-10 years of solid management experience.
3. Experience in working on a Warehouse Management System (experience on Manhattan WMS would be advantageous).
4. Working knowledge of MS Office, with a strong MS Excel capability.

Skills:

1. Strong people management skills to ensure that the DC consistently delivers outstanding customer service with highly motivated staff.
2. Sound accuracy and high attention to detail.
3. Exceptional communication skills (written and verbal).
4. The ability to confidently influence and persuade at all levels to achieve results.
5. A strong service orientation, high energy levels, and a strong sense of urgency.
6. A natural aptitude for the management of systems and business processes.
7. Ability to handle high pressure, stress, and multi-tasking.

Behaviours:

1. Forms, develops, and leads a group of individuals toward the achievement of a common team objective.
2. Applies market and business insights in order to drive organisational objectives.
3. Conveys information and communicates ideas in a clear, concise, and impactful manner.
4. Creates an environment that fosters and nurtures a culture of creativity which drives success.
5. Consistently makes timely, well-rounded, and informed decisions.
6. Understands and navigates dynamics created by processes, systems, and people.
7. Sets ambitious goals and takes focused action to achieve desired outcomes to deliver measurable results.
8. Takes accountability and ensures others are held to account on agreed upon performance targets.
9. Understands and applies financial concepts and principles to make informed financial decisions.
10. Interprets and simplifies complex and contradictory information when resolving organisational problems.
11. Assesses and improves the efficiency, effectiveness, and quality of various work processes.
12. Develops plans and prioritizes initiatives that align to the organisational goals and objectives.

Please ensure your Line Manager is aware and supports your application.

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

Process Manager to maintain efficient, smooth day-to-day operations of the production department for a UK property marketing & process company.

Based in Cape Town, you will manage processes & the team to ensure timely delivery, quality & accuracy of products (CAD drawings, photo & video images).

You Need

• People & process management
• Project administration expertise
• CRM & client services
• Property or property marketing exposure
• Technical aptitude for floor plan basics & property photography
• Team management & motivation
• Workflow process improvement & QC

To Do

• Coordinate with UK & ZA client support, UK area managers, photographers, QC teams & clients.
• Handle production queries related to floorplans, photography, video, & Matterport.
• Serve as the first managerial point of contact for procedural & turnaround issues.
• Manage QC for floorplans & photography in designated areas.
• Maintain internal communication on progress, risks, & client expectations.
• Track & manage deadlines; resolve production issues proactively.
• Address delays, errors, or technical issues impacting delivery.
• Escalate complaints & issues for resolution.
• Build rapport & ensure high customer service standards.
• Manage QC leave allowances, including holiday & sickness cover.
• Provide critical cover within QC & production teams.
• Collaborate on system improvements & workflow innovations.
• Monitor KPIs like turnaround times, rework rates, & delivery success; report monthly.
• Provide monthly QC statistics.
• Coordinate with CEE for onboarding new clients & setup preferences.

Additional Details

• Onsite office in Woodstock.
• UK hours & days (9am-6pm & 10am-7pm), season-dependent.