44 Process Management jobs in South Africa

Are you a systems-minded operator who enjoys turning messy processes into elegant, scalable solutions? We are looking for a Workflow Management Consultant (or Digital Workplace Architect) to help formalise, integrate, and optimise the internal tools and systems we use to run a modern property development company.

You'll work closely with our directors and operations team to build a cohesive digital ecosystem across , Notion, and SharePoint. You'll also help migrate and streamline our SOPs, improve collaboration workflows, and experiment with lightweight AI tools like ChatGPT to increase team efficiency.

This role is open to part-time, full-time, or consultancy arrangements depending on the candidate. We're open-minded, but expect someone who is proactive, structured, and reliable — someone who can own the systems layer without constant oversight.

• Configure and maintain as the primary task and project management platform
• Structure Notion as the company's internal knowledge base — including SOPs, wikis, checklists, and reference materials
• Migrate legacy SOPs (Word, Excel, PDFs) into a consistent format within Notion, with clean taxonomy and permissions
• Streamline internal processes and workflows across the team — especially in coordination with Sarah (Ops/Marketing) and Lauren (EA/SOPs)
• Align Notion and with SharePoint, ensuring clear document control, versioning, and searchability
• Build templates, dashboards, and process automations that support operational clarity and reduce manual work
• Support the setup of scalable SOP frameworks, naming conventions, and file structures
• Train internal staff (UK and remote) in how to use these tools efficiently
• Advise on integrating AI assistants (e.g. ChatGPT, Perplexity) to support inbox triage, SOP writing, or knowledge retrieval
• Maintain documentation for all system processes, workflows, and change logs

• 3–5 years of hands-on experience with workflow tools such as , Notion, ClickUp, or Airtable
• Demonstrable experience structuring Notion or Confluence as a scalable knowledge base
• Deep understanding of process design and SOP structuring
• Strong working knowledge of SharePoint and document control best practices
• Confident with basic automations, integrations, and workflow logic
• Comfortable using or supporting language model-based tools like ChatGPT or Perplexity
• Can communicate clearly with both technical and non-technical team members
• Able to work independently, report progress, and document systems to ensure continuity
• Bonus: experience working with small businesses or founders in high-trust environments

• Designing, mapping, and optimization of business processes in line with enterprise objectives and standards.
• Apply Lean, Six Sigma, and industrial engineering principles to identify inefficiencies and propose improvement opportunities.
• Assist in evaluating and preparing business processes for automation in collaboration with technical teams.
• Contribute to the creation and maintenance of standardized process documentation, SOPs, and performance metrics.
• Collaborate with cross-functional teams to support process improvement initiatives and change adoption.
• Maintain and update process repositories, documentation libraries, and governance records.
• Monitor process performance and support continuous improvement efforts through data analysis and stakeholder feedback.

• Designing, mapping, and optimisation of business processes in line with enterprise objectives and standards.
• Apply Lean, Six Sigma, and industrial engineering principles to identify inefficiencies and propose improvement opportunities.
• Assist in evaluating and preparing business processes for automation in collaboration with technical teams.
• Contribute to the creation and maintenance of standardised process documentation, SOPs, and performance metrics.
• Collaborate with cross-functional teams to support process improvement initiatives and change adoption.
• Maintain and update process repositories, documentation libraries, and governance records.
• Monitor process performance and support continuous improvement efforts through data analysis and stakeholder feedback.

Job Description
Key Performance Outputs
The successful candidate will be reporting to Operations Coordinator, and will be responsible but not limited to the following:

• Monitor and issue consumables to relevant personnel as and when required.
• Monitor, issue and control relevant keys.
• Ensure availability of necessary tools to ensure daily operation.
• Ensure safe lock away of money bags at all times.
• Check drainage requirements of all pay stations machines.
• Timeous response to reported pay stations malfunctions and issues.
• Prepare manual banking of monies received from replenished change as well as Cash in Transit.
• Reconciliation of pay stations and Car Park Attendants monies received.
• Counting of monies in conjunction with designated personnel in safe environment.
• Cash up and reconcile monies received from Cash Officers.
• Reconciliation of pay stations and banking of overs.
• Record transaction information on forms and logs and escalate discrepancies accordingly.
• Keep record of monies collected.
• Record keeping of all daily activities performed at pay stations.
• Check, record and sign-off on all remaining money bags.
• Adhere to and ensure adherence to statutory regulations, organizational standards, policies and procedures.
• Report non-compliance and implement corrective actions to ensure compliance.
• Build, support and maintain interpersonal and team relationships to ensure stable working environment and achievement of team objectives.Technical Skills and Experience

Technical Skills And Experience
The following skills and experience or the equivalent of such will be required:

• National Senior Certificate (Grade 12) is essential
• 1- year financial administrative operational experience is essential
• Basic knowledge of MS computer literacy
• Valid Code B licence

Competencies

• Communication
• Interpersonal skills
• Attention to detail
• Planning and Organizing
• Decision making
• Problem solving

Application and Enquiries
Kindly apply online for this opportunity following the Oracle link below:

Career Portal )

By November 2025
Shortlisted candidates will be required to provide proof of their qualifications, NQF level and credits, and must be eligible for Top Security Clearance within 3 months of appointment.
Positions will be filled in line with Airports Company South Africa's values and Employment Equity Policy and Plan.
Should you not hear from us within 30 days of your application, consider your application unsuccessful.

We are seeking an assertive, highly organized Team Leader to guide a case management team in the healthcare and insurance sector. This role requires someone who is both a strong people manager and a disciplined, results-driven leader someone who ensures cases move forward with precision, urgency, and accountability.

Beyond process oversight, this leader must be able to think critically, apply judgment in complex situations, and actively develop the team through training and coaching.

• Lead, mentor, and evaluate a team of case managers and support staff.
• Drive accountability, ensuring every case is handled accurately, on time, and to the highest standard.
• Act as the primary escalation point for clients, clinics, and insurance providers.
• Design and deliver training to upskill team members and ensure consistent standards.
• Use strategic judgment to resolve issues quickly and effectively, even when clear procedures dont exist.
• Set clear expectations, monitor performance, and provide coaching for continuous improvement.
• Streamline workflows to increase efficiency and client satisfaction.
• Represent the team in client meetings and management reviews with confidence and professionalism.

• 5+ years experience in healthcare administration, insurance verification, or case management.
• 2+ years in a leadership, supervisory, or operations role.
• Proven experience training, coaching, and developing staff.
• Strong knowledge of case management processes, insurance workflows, and compliance requirements.
• Demonstrated success in problem-solving and decision-making under pressure.
• Excellent communication skills, with the ability to influence and guide both clients and staff.

• Proactive, disciplined, and detail-oriented, with a nothing slips through the cracks mindset.
• Thinks strategically, trains effectively, and develops others to reach higher performance levels.
• Confident holding others accountable while motivating them to excel.
• Thrives under pressure and maintains a structured, solution-focused approach in all situations.

Job Description
Operations Coordinator

An exciting opportunity exists at Kimberley Airport for a dedicated Operations Coordinator in the Operations Management division.

Key Performance Outputs

The successful candidate, reporting to the Senior Operations Coordination will be responsible for the following:

• Manage capacity through coordinating infrastructure maintenance and development projects to achieve a high level of infrastructure availability in a safe operating environment.
• Provide view and make recommendations in terms of impact and availability of infrastructure across all operational areas.
• Monitoring construction activities and the impact thereof on operational requirements, safety standards, security standards and service levels.
• Detect, proactively monitor and manage events (deviation from the norm) in collaboration with other departments and implement remedial action.
• Ensure business continuity during emergency situations (Phase 3 - crash/highjack).
• Monitor and manage process and system efficiency within operations (queuing and processing times) and recommend/implement remedial action where needed.
• Take overall responsibility for the results of ASQ and QMS surveys and define corrective action where required Analyse information to identify trends to ensure process and system efficiency.
• Ensure compliance to relevant statutory/legislative regulations, SOP's, operational standards, policies and practices.
• Ensure effective and regular communication of new statutory regulations, organisational standards, policies and procedures to ensure full awareness amongst stakeholders.
• Ensure that operations are executed in accordance with existing contract (SLA).
• Participate in people development initiatives such as performance management, succession planning, talent management etc. to ensure team performance meet required standards.
• Provide detailed incident reports as required in terms of ACSA policies and procedures.
• Coordinate resources to ensure maximum resource availability (resource uptime) and most effective allocation and coordination of resources.
• Direct and coordinate stakeholders to ensure passengers are processed efficiently.
• Build, support and maintain healthy diverse internal (peers, unions, team) as well as external (service providers etc.) relationships and implement remedial actions required to ensure achievement of organisational goals.
• Participate in the compilation of annual operational budgets and monitoring of expenditure against budget and amendments to forecast if needed.
• Identify cost-saving initiatives within area of control.

Technical Skills And Experience
The following skills and experience or the equivalent of such, will be required:

• The successful candidate must have a valid Matric (Grade 12) qualification.
• Relevant Certificate in Airport Operations Recommended.
• Relevant Diploma is Essential.
• Relevant Degree is Recommended.
• 4 years' experience in Airport Operations or relevant Operations is essential.
• Basic Knowledge of Microsoft Office packages.
• Code B driver's license.

Competencies

• Business Acumen.
• Contract Management.
• Analytical skills.
• Report writing.
• Problem solving.
• Good communication skills.
• Project Management.
• Planning and organising.
• Negotiation skills.
• Interpersonal skills.
• Results orientated.
• Adapting and responding to change.
• Decision making.
• Critical thinking.
• Persuade and influencing.
• Fast knowledge on immigration, customs and port health laws.
• ACI service standards.
• IATA standards.
• ICAO Annexures.

Shortlisted candidates will be required to provide proof of their qualifications, NQF level and credits, and must be eligible for Top Security Clearance within 3 months of appointment

Positions will be filled in line with Airports Company South Africa values and Employment Equity Policy and Plan. Should you not hear from Airports Company South Africa

Should you not hear from us within 30 days of your application, consider your application unsuccessful.

Job Description
Key Performance Output
Responsibilities
The successful candidate will be reporting to the Charge hand Trolleys, and will be responsible but not limited to the following:

• Indicate unserviceable equipment to relevant stakeholders.
• Day to day deployment of equipment.
• Safeguarding of assets.
• Adhere to relevant statutory/legislative regulations, SOP's, operational standards, policies and practices.
• Mitigation of risk to limit injuries.
• Managing the company's risk exposure through identifying, implementing and maintaining risk control measures to minimise company's liability.
• Compile and submit general operational constraints reports.
• Report on trolley stock levels.
• Counting of trolleys as required.
• Liaison and engage with internal stakeholders to ensure effective and efficient operations.
• Engage and assist customers when required.
• Planning of resources in terms of demand and supply.
• Monitor resources to ensure operational needs are met.

Technical Skills And Experience
The following skills and experience or the equivalent of such will be required:

• National Senior Certificate is essential.
• Code B driver's license is advantageous.
• 1 - 3 years Business operational experience is recommended.

Competencies

• Communication.
• Planning and organising
• Rule following
• Interpersonal skills
• Action orientated.

Positions will be filled in line with Airports Company South Africa's values and Employment Equity Policy and Plan.
Should you not hear from us within 30 days of your application, consider your application unsuccessful.
Shortlisted candidates will be required to provide proof of their qualifications, NQF level and credits, and must be eligible for Top Security Clearance within 3 months of appointment.

Job Description
Key performance output

• Remain up to date with macro and micro-economic conditions, legislation, competition, market sentiment and the industry in general.
• Anticipate and plan for circumstances that may influence the development and implementation of the functional strategic plan.
• Provide input into the development of the business plan.
• Analyse business plans, develop and implement functional plans.
• Provide input into sub-functional planning.
• Plan team activities.
• Resolve problems as they are encountered to ensure achievement against plan.
• Interpret the approved operational plans.
• Determine how resources and processes must be utilised / applied to achieve the objectives.
• Mobilise resources to ensure achievement of operational targets and objectives.
• Contribute to the development and continuous improvement of organisational standards, policies and procedures within span of control and monitor implementation to ensure full compliance.
• Oversee the implementation of SHE processes and conducted according to set standards.
• Adhere to and ensure adherence to statutory legislation regulations, ICAO ,SACAA,OHS Act and organisational standards, policies and procedures.
• Report non-compliance and implement corrective actions to ensure compliance.
• Conduct compliance audits, report on and follow-up to ensure that non-conformances/compliance have been addressed.
• Compile and submit reports to relevant manager on non-conformances, risks and remedial actions as identified in compliance inspections and audits.
• Conduct Safety Risk Assessment on new projects, ongoing projects and where there is change in operation or product ,including occupational Hygiene surveys.
• Effective implementation of a QMS including conformances to specified standards.
• Conduct hazard identification and risk assessment as per regulatory requirements.
• Ensure that corrective actions are implemented and closed-off in respect of all reported non-conformances, risks and remedial actions.
• Review final incident and accident investigation reports and ensure that corrective action is implemented.
• Submit relevant reports to statutory authorities.
• Obtain, check and refine information.
• Collate and submit reports
• Run data exception reports and take corrective action.
• Conduct document control spot-checks.
• Advise SHE Manager on deviations, trends, associated risks and remedial actions.
• Coordinate and facilitate legislative appointment training.
• Plan and implement Safety Campaigns.
• Develop training material for SHE related training.
• Provide inputs into tenders and procurement process and enforcement as per legislation.
• Manage contractor performance according to Service Level Agreement.
• Provide input into annual budget planning process and submit to line management for approval.
• Monitor and allocate expenses.
• Assess expenditure and resolve gaps.
• Support identification, implementation and development of processes to optimise cost efficiency.
• Plan, schedule, coordinate and supervise subordinate activities to ensure efficiency and achievement of goals.
• Participate in people development initiatives such as performance management, succession planning and talent management to ensure team performance meet required standards.
• Agree and implement own and sub-ordinates development plans.
• Assess team development needs and close gaps.
• Coach subordinates by explaining how and what must be done to ensure appropriate team development.
• Provide specialised technical / professional support to internal and external stakeholders to ensure achievement of functional and organisational objectives.
• Build, support and maintain healthy, diverse internal and external relationships to ensure

Technical requirements

The Following Skills And Experience Will Be Required

• National Senior Certificate (Grade 12) and
• Relevant Bachelor's degree (N7) are essential.
• Relevant Honour's (N8) degree recommended.
• 3 years Safety / Environmental / Risk Management / Public Health experience is essential.
• 3 years Supervisory experience is essential.
• 3 years in Safety management in an airport environment is recommended.
• Code B license

Competencies

• Planning and Organising
• Analytical Thinking
• Action orientated
• Communication
• Attention to Detail
• Ethics and Integrity
• Conflict Management
• Problem Solving
• Interpersonal Relations

Job Description
Key Performance Outputs
The successful candidate, reporting to the Local Airport Manager will be responsible for the following:

• Facilitate and regulate capacity for each process and manage any pressure points in terms of passenger and aircraft flow.
• Provide view and make recommendations in terms of impact and availability of infrastructure Follow up on all reported non-compliance to ensure remedial action has been taken.
• Responsible for airport (landside & terminal) capacity through coordinating infrastructure maintenance and development projects.
• Management of real time capacity for exceptional circumstances (events/weather related)
• Adhere to relevant statutory/legislative regulations, SOP's, operational standards and policies & practices
• Ensure all resource allocation models are adhered to achieve the required service standards.
• Manage results of all surveys (ASQ, QMS, Compliance) and define corrective action where required.
• Monitor and manage process and system efficiency within airport operations (queuing and processing times) and recommend/implement remedial action where needed.
• Manage employee development initiatives
• Stakeholder and Relationship Management
• Oversee Landside & Terminal Operations

Technical Skills And Experience
The following skills and experience or the equivalent of such, will be required:

• The successful candidate must have a relevant 3 year's bachelor's degree.
• The candidate must possess 5 years of Operational experience in Airport Operations.
• Supervisory experience of 3 years is essential.
• 3 years of Airline Operations experience is recommended for this role.
• Code B Drivers License is essential
• Intermediate Knowledge and experience of Microsoft Office applications.

Competencies

• Good Communication
• Attention to Detail
• Problem Solving
• Analytical Skills
• Decision making
• Critical thinking
• Contract Management

This position will be filled in line with ACSA's values and Employment Equity Policy and plan. Preference will be given to members of designated groups that are under-represented. The position will also be advertised externally. Preference will be given to candidates from the Nothern Cape region.

Shortlisted candidates will be required to provide proof of their qualifications, NQF level and credits. Appointed candidates will undergo Security Vetting within 3 months of appointment.

Should you not hear from us within 30 days of your application, consider your application unsuccessful