84 Process Improvements jobs in South Africa

Overview

a leading South African online retailer is looking for a highly talented Business Process Analyst - Marketplace to join our Head Office in Cape Town.

We are a young dynamic hyper-growth company looking for smart creative hardworking people with integrity to join us. We offer a market-related Total Remuneration Package which allows full flexibility according to your needs a great work environment and a promise that you wont be bored as long as you are prepared for a challenge and want to build something great.

This position reports to : Finance Manager

The Business Process Analyst : Marketplace Finance is a critical analytical role dedicated to driving continuous improvement and optimization across all financial processes within Takealot's marketplace ecosystem. This position focuses on analyzing existing workflows, identifying inefficiencies and implementing data-driven solutions to enhance financial visibility, strengthen internal controls, ensure regulatory compliance and proactively manage financial risks. The role requires strong analytical skills combined with process improvement expertise to support Takealot's operational excellence and continued growth.

• Process Analysis & Continuous Improvement
  • Conduct comprehensive analysis of existing financial processes across marketplace operations
  • Map current state workflows and identify bottlenecks, inefficiencies and improvement opportunities
  • Design and implement optimized future state processes that reduce manual effort and increase accuracy
  • Develop detailed process documentation, standard operating procedures and workflow diagrams
  • Lead process improvement initiatives and track implementation success through defined metrics
  • Collaborate with stakeholders to gather requirements and validate process enhancements
• Financial Data Analysis & Insights
  • Analyze financial data to identify trends, patterns and anomalies across marketplace operations
  • Create comprehensive reports and dashboards to provide visibility into financial performance
  • Develop and maintain KPIs and financial metrics to monitor process effectiveness
  • Conduct root cause analysis on financial discrepancies and operational issues
  • Provide data-driven recommendations to improve financial processes and decision-making
  • Support month-end and year-end financial analysis and reporting requirements
• Financial Visibility & Reporting Enhancement
  • Design and implement financial dashboards and reporting tools for real-time visibility
  • Develop automated reporting solutions to reduce manual reporting efforts
  • Create financial models and forecasting tools to support strategic planning
  • Establish performance metrics and monitoring systems for marketplace financial operations
  • Generate ad-hoc analysis and insights to support management decision-making
  • Ensure accuracy and consistency of financial data across multiple systems and platforms
• Internal Controls & Risk Assessment
  • Analyze existing financial control frameworks and identify control gaps or weaknesses
  • Design and implement enhanced control procedures for marketplace financial operations
  • Conduct regular risk assessments of financial processes and recommend mitigation strategies
  • Monitor control effectiveness and document control testing results
  • Support the development of segregation of duties matrices and authorization frameworks
  • Assist in the preparation for internal and external audit requirements
• Compliance Monitoring & Analysis
  • Monitor compliance with financial regulations, tax requirements and accounting standards
  • Analyze compliance processes and recommend improvements to ensure ongoing adherence
  • Support regulatory reporting requirements and documentation
  • Assist in the management of marketplace seller compliance including tax validation processes
  • Track and analyze compliance metrics and identify areas for improvement
  • Stay current with regulatory changes and assess impact on existing processes
• System Integration & Process Automation
  • Analyze system capabilities and identify opportunities for process automation
  • Support the integration of financial processes across multiple platforms and systems
  • Collaborate with IT and technology teams to implement system enhancements
  • Test and validate system changes and process improvements
  • Document system requirements and process specifications for technology implementations
  • Identify and recommend technology solutions to improve process efficiency
• Stakeholder Collaboration & Support
  • Work closely with Finance, Operations, Product, Technology and Compliance teams
  • Facilitate process improvement workshops and stakeholder meetings
  • Provide analytical support for business initiatives and strategic projects
  • Communicate findings and recommendations to various stakeholder groups
  • Support training and change management activities for process improvements
  • Act as subject matter expert for marketplace financial processes and analysis

• Minimum Required Qualification
  • Bachelors degree in Commerce, Accounting, Finance or related analytical field
• Minimum Required Experience
  • 3-5 years of experience in financial analysis, business analysis or process improvement
• Minimum Required Competencies
  • Business analysis or process improvement certifications (Lean Six Sigma etc.) beneficial
  • Proven experience in process mapping, analysis and optimization
  • Experience with financial systems and ERP platforms
  • Background in e-commerce marketplaces or digital platforms highly advantageous
  • Experience in implementing process improvements and change management
  • Knowledge of financial controls and risk management frameworks
• Technical Competencies
  • Advanced proficiency in Microsoft Excel and financial modeling
  • Experience with process mapping tools (Visio, Lucidchart or similar)
  • Proficiency in data visualization tools (Looker, Qlik Sense, Power BI, Tableau)
  • Knowledge of SQL or other database query languages
  • Familiarity with ERP systems
  • Understanding of workflow automation tools and technologies
  • Basic knowledge of project management methodologies
• Skills, Knowledge & Abilities
  • Analytical & problem-solving skills
  • Process improvement expertise and change management experience
  • Strong communication and stakeholder management
  • Attention to detail and data integrity

• Employees are entrepreneurial and dynamic, smart, customer-centric, fun, and share ambition to lead e-commerce in Africa.
• We have a fun, hard-working culture with ownership and openness to feedback and new ideas.
• Low ego, high output; we are doers who execute.
• We love what we do and what we are creating.
• We seek an Extraordinary Mind who is Smart, has Integrity and is Hardworking.

Experience: IC

Key Skills: Six Sigma, Continuous Improvement, Lean, Lean Six Sigma, Process Improvement, Business Analysis, Visio, Business Process Modeling, Process Mapping, Business requirements, Process Management, SharePoint

Employment Type: Full Time

Experience: years

Vacancy: 1

Blue chip concern based in the North, has a super opportunity for an analytical candidate that loves projects, analysis and is able to multi-task. The role does require a qualified CA(SA) or CIMA candidate . B.Sc Stats / Computer Science / Mathematics / Data Science will also be considered. Candidate does need to have an affinity for figures and data analysis.

This exciting opportunity would primarily be to assist a COO with the below tasks. This candidate would also be considered then for other opportunities which could arise within the business.

• Data modelling and review
• Operational reporting and performance evaluation
• Systems and process review
  • Audit and document findings
  • Proposals on how to optimise and embed permanent value
  • Implement findings and change management framework
• Perform ad-hoc requests across various operational areas

The individual will be exposed to the various functions within the business:

• Lead acquisition and analysis
• Data review and digital performance management
• Risk cohort segmentation and allocation of resources

• Productivity analysis
• Resource utilisation and optimisation
• Data base segmentation and evaluation

• Evaluation of lost clients
• Review of systems and processes to identify and evaluate core retention issues
• Review risk management framework to effectively shape the portfolio

• Data and correlation modelling for investigation process
• Optimisation of processes impacting turn-around-time and efficient completion of tasks
• Cost allocation and review
• Correspondence review to clients whilst ensuring alignment to the agreed processes
• Audit of the vehicle assessment and repair process
  • Key relationship audits
  • Gap analysis and proposals on how to effectively eliminate lost opportunities

• Exposure to resource management and allocation to priority projects

• Cost centre management
• Budget allocation and monitoring of spend

• Improvement on client engagement
• Communication framework review with automated correspondence and driving the self-service portals
• Interdepartmental alignment to enable efficient and professional service to our clients
• Exposure to the external regulatory requirements and compliance thereof

It is essential that you can manage multiple tasks whilst being deadline orientated. It is essential to be able to manage how you allocate your time to various projects without requiring continuous supervision once a project has been briefed to you.

R 650 000 - R 1 000 000 - Annually

Our client is seeking an experienced Business Process Specialist to join the Centurion team.

1. Business process management (BPM) roles, responsibilities, governance and tools ownership
2. Business process landscape maintenance (functional networks)
3. Business process modelling and documentation
4. Coordinate and quality assure process modelling by divisional representatives
5. Business process automation, primarily through workflow
6. Workflow management and improvement
7. Business process performance monitoring and improvement
8. Business process baselining and measuring
9. Business engagement regarding functional capabilities
10. BPM and workflow training development and roll out
11. Integrate company policies, procedures and standards in relevant business processes
12. Quality management systems, assurance and certification (ISO)
13. Workflow system requirements management including functional specifications, testing, training and change management
14. Enterprise digital profile (functional network, organization network, workplace network) system requirements management including functional specifications, testing, training and change management

1. Bachelor's Degree in Industrial Engineering or similar
2. Minimum 3 to 5 years practical experience in industrial engineering or similar business process management disciplines
3. Experience and advanced expertise in any business formal process modelling tool, such as Visio or Aris, and Business Process Model and Notation (BPMN)
4. Microsoft Power Apps and Power BI experience preferred
5. Advanced process automation or analysis experience such as robotic process automation (RPA) or process mining preferred
6. Basic or intermediate SQL experience preferred

• HR Services, Recruitment & Selection

Overview

Position overview : To provide comprehensive administrative and operational support to the Business Process Manager (BPM), enabling efficient execution of business processes across Out-of-Home (OOH) advertising functions. The Administrator plays a vital role in document handling, stakeholder coordination, system updates, and quality control processes that contribute to the BPMs strategic initiatives

• Diploma or degree in Business Administration or related field
• 2+ years administrative experience in media, advertising, or operations (OOH sector preferred)
• Proficiency in Microsoft Office Suite; experience with project management tools is a plus

• Strong organizational and documentation skills
• Attention to detail and a proactive mindset
• Effective written and verbal communication
• Familiarity with workflow systems and campaign platforms (preferred)
• Ability to multitask and work in a fast-paced environment

Process Administration & Coordination

• Assist in mapping current OOH workflows and documenting process changes
• Schedule and coordinate cross-functional meetings and training sessions
• Maintain an organized repository of SOPs, process documentation, and templates

Technology & Systems Support

• Support the integration and maintenance of systems and reporting platforms
• Assist with user access requests, troubleshooting, and system update tracking
• Collate and submit feedback on tool usability and improvement area

Reporting & Data Accuracy

• Prepare standard reports and dashboard inputs under BPM guidance
• Consolidate production and campaign data for internal stakeholders
• Support data validation efforts to ensure consistency and reliability
• Ensure alignment with quality control procedures and reporting expectation

Training Logistics & Communications

• Manage logistics for training sessions (venue booking, attendee tracking, material prep)
• Draft internal communication on process changes, reminders, and timelines
• Update training documentation based on feedback and revisions

Please note only shortlisted candidates will be contacted. If you have not heard from us in 2 weeks, please consider your application unsuccessful.

Plays a pivotal role in driving digital transformation by designing, developing, and deploying intelligent workflow solutions that enhance operational efficiency, visibility, and governance. Translates manual and fragmented business processes into standardised, automated workflows integrated across core systems like ERP, CRM, and DMS. Ensure sustainable process optimisation through robust solution architecture, seamless system integration, and a strong focus on change management, governance, and continuous improvement.

• Knowledge Skills Behavioural
  • Exceptional understanding of the corporate working environment
  • Process Mapping & Optimisation
  • System Integration & Data Migration
  • BPM Governance & Continuous-Improvement Strategy
• Skills
  • Proficiency in data analysis tools and techniques
  • Experience with business intelligence tools
  • Critical thinking for problem solving
  • Planning, prioritising and organisational skill
  • IT skills - Proficiency in the full Microsoft Office Suite: Word, Excel, Powerpoint and Visio
  • Excellent written and verbal communications
  • Change management and user adoption
  • Conducting training, workshops, and mentoring client teams
• Behavioural
  • Detail-oriented and methodical approach to work
  • Ability to work independently and as part of a collaborative team
  • Adaptability to changing priorities and project requirements
  • Strong organizational and time management skills
  • Results orientated
  • Embrace the company values

Requirements

• Senior certificate / Grade 12
• Relevant tertiary education; Diploma /Degree
• 2+ Years Experience in BPM or Workflow automation
• 2+ Years Essential with Strong hands-on proficiency with FlowCentric Processware or a similar BPM suite
• 2+ Years experience in C# or VBScript for solution scripting
• 5+ years in enterprise software implementations desirable

Key Responsibilities

• Drive business process strategy, governance, and continuous improvement.
• Lead process improvement initiatives in collaboration with the PMO.
• Analyse and optimise enterprise-wide processes to boost efficiency.
• Establish and manage a BPM Centre of Excellence.
• Monitor quality assurance and compliance across processes.

• B Degree / B Tech plus Business Process Professional Certification.
• 8+ years’ relevant experience in BPM and process transformation.
• Proven track record in enterprise-wide process management.
• Experience establishing a BPM Centre of Excellence.

This is an excellent opportunity to contribute to digital transformation, innovation, and operational excellence within a leading organisation.

• Process and data modelling
• Gathers and analyses information from a variety of sources to inform the business process mapping and documentation within the institution
• Translate subject matter expert and stakeholder discussion into process maps and procedures
• Identify and document instances where existing business processes may be streamlined or improved
• Internal and external stakeholder management
• Serve as a modelling subject matter expert and point of contact to support functional and cross-functional stakeholders
• Collaborate with subject matter experts to ensure appropriate stakeholders are included in the development and revision of procedure manuals
• Communicates relevant information to appropriate recipients following the correct internal processes
• Change Management
• Conducts and/or support change management processes
• Facilitate process workshops in small or large groups
• Conducts and/or support staff doing change management in line with the relevant framework and project management methodologies
• Reporting
• Provides Process Lead with reports on assigned work/deliverables
• Develop, maintain and distribute business process documentation to Process Lead
  
  
  

• Preference shall be given to the certified BPMP or/and Lean Six sigma or/and Analysts, or/and PMP professionals
• Minimum of 2-3 year’s work experience in a business process modelling environment is mandatory
• Experience in Visio/Bizagi/Lucidchart/Sharepoint/D3M or any other modelling software required
• Working knowledge of RPA tools and processes will be beneficial
• In-depth knowledge of the quality tools such as Cause and Effect, Fishbone, Scatter, control charts etc. across DMAIC/ DMADV approaches

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

The main purpose of this role is to map and document business processes as well as review the procedure manuals in consultation with business process owners and business units.

Key Responsibility Areas

1. Process and data modelling

· Gathers and analyses information from a variety of sources to inform the business process mapping and documentation within the institution

· Translate subject matter expert and stakeholder discussion into process maps and procedures

· Identify and document instances where existing business processes may be streamlined or improved

2. Internal and external stakeholder management

· Serve as a modelling subject matter expert and point of contact to support functional and cross-functional stakeholders

· Collaborate with subject matter experts to ensure appropriate stakeholders are included in the development and revision of procedure manuals

· Communicates relevant information to appropriate recipients following the correct internal processes

3. Change Management

· Conducts and/or support change management processes

· Facilitate process workshops in small or large groups

· Conducts and/or support staff doing change management in line with the relevant framework and project management methodologies

4. Reporting

· Provides Process Lead with reports on assigned work/deliverables

· Develop, maintain and distribute business process documentation to Process Lead

· Preference shall be given to the certified BPMP or/and Lean Six sigma or/and Analysts, or/and PMP professionals

· Minimum of 2-3 year’s work experience in a business process modelling environment is mandatory

· Experience in Visio/Bizagi/Lucidchart/Sharepoint/D3M or any other modelling software required

· Working knowledge of RPA tools and processes will be beneficial

· In-depth knowledge of the quality tools such as Cause and Effect, Fishbone, Scatter, control charts etc. across DMAIC/ DMADV approaches

As a Business Process Engineer, you will leverage your expertise in process analysis, automation, and technology implementation to streamline client business operations, enhance efficiency, and deliver tangible value to our stakeholders. This position offers a unique opportunity to work at the intersection of business and technology, requiring a blend of analytical thinking, technical prowess, and strong interpersonal skills. If you're passionate about optimizing complex business processes and have a knack for translating business needs into technological solutions, we want to hear from you.

Core Responsibilities

• Conduct in-depth analysis of existing business processes and identify key pain points through stakeholder interviews
• Orchestrate critical tasks across Business and Technology teams throughout project life cycles
• Proactively manage issue escalation to leadership and relevant stakeholders
• Oversee ongoing maintenance and enhancements for deployed solutions
• Apply advanced critical thinking to optimise and automate complex, multi-touchpoint processes
• Collaborate closely with Technology teams to design and implement high-quality, value-driven solutions
• Execute comprehensive Quality Assurance testing prior to process deployment
• Establish reporting and alerting requirements for process monitoring
• Create, iterate, and maintain data retrieval reports
• Leverage deep understanding of systems and software development lifecycles
• Utilise automation tools and techniques for managing intricate workflows
• Implement robust validation and error handling mechanisms to ensure data integrity
• Develop and manage background execution scripts
• Design adaptive, dynamic forms to handle complex data entry scenarios

Technical Requirements

• Relevant tertiary qualification(s)
• Proficiency in:
  • SQL
  • JavaScript (medium to advanced level)
  • HTML & CSS for designing forms (mid-level experience)
  • BPMN 2.0 for business process design and management
  • Git version control
  • GraphQL for data operations
• Familiarity with process mining techniques and tools
• Experience using business automation tools
• Understanding of systems and software development lifecycles

Key Attributes

• Exceptional analytical and problem-solving skills
• Strong process modelling and documentation abilities
• Capacity to translate complex business requirements into clear process models
• Ability to identify process inefficiencies and propose innovative solutions
• Strong communication and interpersonal abilities
• Ability to work effectively in cross-functional teams
• Attention to detail and commitment to quality
• Adaptability and willingness to learn new technologies and methodologies