28 Process Improvements jobs in South Africa

Job Description

Hello Future Business Process Manager

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in as a Business Process Manager - (Life Insurance) where you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Duties and Responsibilities

• Manage all business process engineering projects and stakeholder buy in and acceptance.
• Provide input to strategic decisions that affect the functional area of responsibility.
• Lead a team of business process engineers on process redesign, reconstruction, and monitoring to ensure they are effective.
• Responsible for evaluating, designing, executing, measuring, monitoring business processes and ensuring controls are in place.
• Ensure that business process outcomes are in harmony with the organization's strategic goals.
• Work collaboratively across all departments of the organization to help improve the management of business processes.
• Focus on the end-to-end process (value chain) from beginning to end, introducing innovation into the process that can impact results, enhance profitability and assist the organization to meet its business objectives and goals.
• Oversee the development of process /solution training manuals.
• Oversee the training of business user on new solution/process being implemented.

Qualifications for the role:

• Qualification must be a BEng or BSc Eng in any engineering field.
• 5 + years as Business Process Engineer
• 2 + years in Management experience
• Insurance (Life or Short-term) will be an added advantage
• Black Belt and Lean Six Sigma certification would be advantageous.
• BPMN experience would be advantageous.
• Good technical exposure – working on IT related projects.
• The incumbent needs to be a seasoned Business Process Engineer with the ability to work independently and to manage resources.
• Ability to provide process design development and enhancements within the business to ensure resource and operational alignment with business strategy.
• Ability to deal with complex business processes as well and manage and execute across multiple projects.
• Strong leadership skills and the ability to cultivate and manage working relationship across various stakeholders including senior management.

You will have access to:

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

We can be a match if you are:

• Adaptable and curious
• Analyse complex data sets
• Solution driven.
• Thrive in a collaborative environment.

Job Details

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

17/09/25

All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Accelerate Your Career

At Monocle, we believe work is more than a job. It is a chance to make a difference in the world of finance. An opportunity to fulfil your potential. To make friendships with ambitious, positive, likeminded people. To gain invaluable industry experience and learn critical skills that will make you a highly sought-after management consultant.

Monocle is a people-centric, independent consulting firm, specialising in banking and insurance. We understand that our greatest asset is our people and because of this, we do things a bit differently.

Monocle's Employee Value Proposition:

Monocle embraces an ongoing and active approach to amplifying the talents of our people, empowering them to unlock their full potential and feel fulfilled in their careers. Our vibrant culture thrives through our shared growth mindset, collaboration, support, and social connection, fostering a space where everyone can flourish. We are committed to continuous learning and provide ongoing technical training, industry certification support, and personal development opportunities through mentorship and executive engagement. Ultimately, we strive to create an environment that nurtures ambition, supports well-being, embraces diversity, upholds integrity, and inspires individuals to make a positive and lasting impact on the world around us.

Monocle offers:

• Unlimited
   
  training
   
  and
   
  development -
   Investment in our peoples development is at the heart of Monocles company ethos. That is why we prioritise the upskilling of every employee.
• Unparalleled
   
  growth
   
  and
   
  exposure
   
  -
   Monocle is uniquely positioned in the market to undertake projects across a wide spectrum of critical and exciting areas of the financial services industry. Our consultants deliver mission critical projects at the most prestigious banks and insurers in Johannesburg, Cape Town, London and Amsterdam.
• Unique
   
  and
   
  vibrant
   
  company
   
  culture -
   At Monocle, we believe friends work better together than colleagues. We love nothing more than partaking in a wide variety of activities through our company sponsored clubs.
• Ultra-competitive compensation -
   At Monocle, we want the best talent to join our team, so we understand that those individuals need to be recognised and rewarded for their true value.

Monocle is seeking experienced Process Engineers with strong financial services backgrounds to join our growing consulting practice. The successful candidates will be responsible for analysing, designing, optimising, and documenting end-to-end business processes across banks and financial institutions.

As a Process Engineer, you will support the delivery of large-scale transformation programmes, ensuring processes are efficient, well-controlled, compliant, and aligned with strategic objectives. You will work closely with business, operations, IT, and risk stakeholders to drive operational excellence and sustainable change.

Key responsibilities will include:

Process Analysis & Design

• Map and analyse current-state processes, workflows, and systems across business units.
• Identify inefficiencies, bottlenecks, and control gaps.
• Develop detailed process maps, SOPs, RACI charts, and related documentation.

Regulatory & Compliance Alignment

• Align processes with data governance, risk, and control frameworks (RCSA, risk/control matrices).

Engagement & Change Enablement

• Collaborate with stakeholders across business, operations, IT, and risk.
• Facilitate workshops, interviews, and requirements gathering sessions with SMEs.
• Define and track KPIs to measure process performance and effectiveness.

Technology & Tools

• Leverage leading process modelling and mining tools (Visio, Bizagi, Signavio, ARIS, Lucidchart, Celonis).

Qualifications and experience:

• Bachelors degree in Business, Finance, Engineering, or related field (postgraduate advantageous).
• 3+ years' experience in process engineering, business analysis, or operational improvement, within financial services.
• Strong understanding of banking or insurance processes, products, and regulatory environment.
• Proven track record of delivering end-to-end process improvement projects.
• Hands-on experience with process modelling tools (Visio, ARIS, Bizagi, Signavio, Lucidchart).
• Familiarity with automation and digital transformation initiatives (RPA, workflow tools).
• Exposure to data management, process governance, and risk frameworks is beneficial but not required.

Additionally,
 
the
 
following
 
would
 
be
 
advantageous:

• Lean Six Sigma Green Belt / Black Belt.
• BPM certifications (e.g., ABPMP CBPP, OCEB 2).
• Agile/Scrum certifications (PSM, SAFe, etc.).
• Financial risk/regulatory certifications (FRM, CFA, PRM).

The ideal Monocle Consultant also:

• Has an enquiring mind and is eager to learn and improve their professional skillset.
• Is able to work in a dynamic environment where one day never looks like another.
• Is enthusiastic in their approach to their work.
• Regards themselves as a high performer.
• Is an excellent communicator with exceptional verbal and written communication skills.
• Works well under pressure to meet client objectives.
• Is sociable and enjoys interacting with others, both at work and at social events.
• Works well independently and in a team.
• Shares Monocles values.

Recruitment Process:

During the interview process, you will meet with different Monocle representatives including both People and Culture representatives and company executives and demonstrate your cognitive abilities in various assessments. A critical aspect of the interview process will be determining whether Monocle will be a good fit for you and your career aspirations, so please come prepared with any questions you may have.

If you have a passion for finance and problem-solving, a relevant qualification, and think you have what it takes to join a team of your smartest and most driven peers, start your Monocle journey today

Meet Ozow
Ozow is a leading fintech company redefining digital payments in South Africa and beyond. We're dedicated to making payments more accessible, secure, and convenient for businesses and consumers alike. As a fast-growing player in the financial technology sector, Ozow fosters a culture of innovation, diversity, and inclusivity. We believe in pushing the boundaries of what's possible and are committed to making a positive impact on the world through cutting-edge payment solutions.

More about this fantastic position
The Business Process Engineer is a developer-focused role dedicated to automating and optimising internal operations at Ozow. Working at the intersection of technology, operations, and product, this role focuses on building robust automation solutions, integrating business systems, and applying emerging technologies — including LLMs and generative AI — to streamline workflows and eliminate manual inefficiencies across the organisation.

This is a hands-on engineering position, not a business analyst role. You will design and develop code-driven automation, integrate platforms and APIs, and build intelligent systems that reduce operational friction and enable the business to scale. The work you deliver will directly impact speed, cost efficiency, and the company's ability to execute at scale.

Your role and responsibilities
Automation Design & Development

• Design, build, and deploy automation solutions to replace manual workflows across teams (e.g., finance, operations, compliance, merchant onboarding).
• Develop automation services and micro-applications primarily in C# (with Python where relevant) following secure and scalable coding practices.
• Build workflow automation layers and integrate with internal systems through APIs, webhooks, and event-driven services.
• Use LLMs and generative AI to automate knowledge-intensive workflows, such as document processing, classification, routing, and conversational interfaces.

Systems Integration & Data Flow

• Integrate internal and third-party systems (CRM, billing, compliance, support tools, etc.) using APIs.
• Work closely with the Data Engineering team to build secure data pipelines and enrichment processes to support reporting, analytics, and downstream services.

Process Discovery & Optimisation

• Partner with operations, finance, and risk teams to identify automation opportunities with measurable ROI.
• Map and document existing workflows, identifying inefficiencies, manual interventions, and optimisation opportunities.
• Propose redesigned workflows that leverage automation, orchestration, and AI to reduce complexity and turnaround time.
• Rapidly prototype and test new automation approaches before full-scale implementation.

AI-Driven Automation

• Develop intelligent automation solutions leveraging LLMs and AI services (e.g., Azure OpenAI, AWS Bedrock, or similar).
• Implement prompt engineering, vector search, and retrieval-augmented generation (RAG) to automate tasks involving unstructured data.
• Build internal tools and services that use AI to classify, summarise, or respond to operational requests.
• Partner with product and data teams to expand AI use cases into customer-facing and internal tools.

Continuous Improvement & Operational Excellence

• Monitor automation pipelines for performance, reliability, and error handling; proactively optimise where needed.
• Establish observability and logging for all automations to ensure transparency and accountability.
• Continuously review business processes and propose automation opportunities that align with evolving business needs.
• Work closely with stakeholders to measure the impact of automation initiatives and continuously refine solutions.

You are an ideal candidate if you have

• Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
• 4+ years of experience as a software developer, automation engineer, or process automation specialist.
• Strong proficiency in C# (primary) and Python (secondary) for building automation services and integrations.
• Proven experience integrating SaaS platforms and internal business systems via RESTful APIs and event-driven architectures.
• Experience building automation solutions using cloud-native tools (e.g., AWS Lambda, Azure Functions, or similar).
• Exposure to LLM-based solutions (e.g., OpenAI, Bedrock, Azure OpenAI) and an understanding of prompt design, embeddings, and AI service integration.
• Experience with version control, CI/CD pipelines, and modern DevOps practices.

Your skills and competencies

• You eagerly embrace change, absorb cross-functional skills, and connect ideas across disciplines to drive fresh thinking and innovation.
• Ability to initiate, develop, maintain and leverage outstanding relationships to influence a wide network, both inside and outside the company.
• A trailblazer who steps up, takes charge, and creates meaningful impact—those driven by performance and purpose to lead from the front and make a real difference every day.
• You thrive in collaboration, embrace inclusion, and bring a genuine curiosity for global cultures—valuing collective success over individual credit.
• Demonstrate strategic foresight, sound judgement, and the ability to make confident decisions under uncertainty, always working toward the best possible outcomes.
• You challenge norms, champion innovation, and constantly seek growth—for themselves, their team, and the solutions they build.
• You are a decisive doer—those who take initiative, follow through with confidence, and ensure results through courageous, hands-on leadership.
• We value optimism, agility, and the strength to persevere under pressure—balancing performance with positivity, even in challenging environments.
• You are driven, proactive individuals who take ownership, face challenges with grit, and consistently push for excellence—not just as participants, but as catalysts for success.

Interview process
During the interview process you will meet with the People team, the hiring manager, and relevant CSuite. Be prepared to complete a technical assessment that will showcase your skills.

In office perks

• Healthy breakfast, lunches and snacks
• Monthly team connects
• On-site Barista
• Birthday Leave

Perks for South African based employees

• Medical aid subsidy
• Group Risk Insurance
• Generous paid annual leave
• Birthday leave
• Learning and Development opportunities
• Mentorship programme
• Quarterly team building
• Community initiatives
• Access to cutting edge technology - Ozow Tech Stack

Our Employee Value Proposition
Join Ozow and become part of an elite force that challenges the ordinary and achieves the extraordinary. If you're driven to make an impact, embrace challenges, and seek unparalleled opportunities for growth, your journey starts here.

Compliance
As a fintech company, we prioritize data security, confidentiality, regulatory and compliance. Due to the sensitive nature of our work, we require individuals with a high level of integrity and trustworthiness to ensure adherence to financial regulations and industry standards. Given the sensitive nature of our work, all employees are expected to demonstrate professionalism, accountability, and a commitment to ethical conduct in line with financial regulations and industry standards

Ready to be exceptional? Apply now
Keen to know more?
Interested in joining our rocket ship?

To find out more about life at Ozow, head over to our Careers Page here

Job Purpose:

To improve and streamline processes that help the organisation meet its objectives and reach goals, effectively design, and implement business solutions that resolve business problems or needs and to further partake in operational system maintenance and support to resolve issues.

Job Outputs:

• Business Process Analysis:
• Process analysis, improvement, optimization, re-engineering, and modelling.

• Change Management

• Compile an impact analysis on existing processes that include a feasibility and risk assessments.

• Involve appropriate stakeholders in the change process and ensure the impact is clear to all stakeholders.
• Business Solution Identification
• Facilitate workshops with subject matter experts to define business processes and map the processes in line with the BPM Standard Operating Procedure.

Qualifications:

• Grade 12
• Degree/Diploma in Process Engineering is required
• Business Process Mapping certificate based on Business Process Mapping Notation standard is desirable.

Experience:

• Minimum of 5 year's Business Process Engineering exposure in a financial services business environment, of which 3 years in a Financial Services environment.

Knowledge and Skills:

• MS Office
• Ability to consult with stakeholders and manage expectations
• Strong business acumen
• Good communication skills
• Problem solving skills
• Planning and organizing skills
• Interpersonal skills
• Strong analytical skills
• Facilitation skills
• Client engagement skills
• Willingness to continuously enhance and develop skills

, a leading South African online retailer, is looking for a highly talented
Business Process Analyst - Marketplace
to join our Head Office in
Cape Town.
We are a young, dynamic, hyper-growth company looking for smart, creative, hardworking people with integrity to join us. We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored as long as you are prepared for a challenge and want to build something great.

This position reports to: Finance Manager
Purpose of this position:
The Business Process Analyst: Marketplace Finance is a critical analytical role dedicated to driving continuous improvement and optimization across all financial processes within Takealot's marketplace ecosystem. This position focuses on analyzing existing workflows, identifying inefficiencies, and implementing data-driven solutions to enhance financial visibility, strengthen

internal controls, ensure regulatory compliance, and proactively manage financial risks. The role requires strong analytical skills combined with process improvement expertise to support Takealot's operational excellence and continued growth.

Your responsibilities will include:
Process Analysis & Continuous Improvement

• Conduct comprehensive analysis of existing financial processes across marketplace operations
• Map current state workflows and identify bottlenecks, inefficiencies, and improvement opportunities
• Design and implement optimized future state processes that reduce manual effort and increase accuracy
• Develop detailed process documentation, standard operating procedures, and workflow diagrams
• Lead process improvement initiatives and track implementation success through defined metrics
• Collaborate with stakeholders to gather requirements and validate process enhancements

Financial Data Analysis & Insights

• Analyze financial data to identify trends, patterns, and anomalies across marketplace operations
• Create comprehensive reports and dashboards to provide visibility into financial performance
• Develop and maintain KPIs and financial metrics to monitor process effectiveness
• Conduct root cause analysis on financial discrepancies and operational issues
• Provide data-driven recommendations to improve financial processes and decision-making
• Support month-end and year-end financial analysis and reporting requirements

Financial Visibility & Reporting Enhancement

• Design and implement financial dashboards and reporting tools for real-time visibility
• Develop automated reporting solutions to reduce manual reporting efforts
• Create financial models and forecasting tools to support strategic planning
• Establish performance metrics and monitoring systems for marketplace financial operations
• Generate ad-hoc analysis and insights to support management decision-making
• Ensure accuracy and consistency of financial data across multiple systems and platforms

Internal Controls & Risk Assessment

• Analyze existing financial control frameworks and identify control gaps or weaknesses
• Design and implement enhanced control procedures for marketplace financial operations
• Conduct regular risk assessments of financial processes and recommend mitigation strategies
• Monitor control effectiveness and document control testing results
• Support the development of segregation of duties matrices and authorization frameworks
• Assist in the preparation for internal and external audit requirements

Compliance Monitoring & Analysis

• Monitor compliance with financial regulations, tax requirements, and accounting standards
• Analyze compliance processes and recommend improvements to ensure ongoing adherence
• Support regulatory reporting requirements and documentation
• Assist in the management of marketplace seller compliance including tax validation processes
• Track and analyze compliance metrics and identify areas for improvement
• Stay current with regulatory changes and assess impact on existing processes

System Integration & Process Automation

• Analyze system capabilities and identify opportunities for process automation
• Support the integration of financial processes across multiple platforms and systems
• Collaborate with IT and technology teams to implement system enhancements
• Test and validate system changes and process improvements
• Document system requirements and process specifications for technology implementations
• Identify and recommend technology solutions to improve process efficiency

Stakeholder Collaboration & Support

• Work closely with Finance, Operations, Product, Technology, and Compliance teams
• Facilitate process improvement workshops and stakeholder meetings
• Provide analytical support for business initiatives and strategic projects
• Communicate findings and recommendations to various stakeholder groups
• Support training and change management activities for process improvements
• Act as subject matter expert for marketplace financial processes and analysis

Minimum Required Qualification

• Bachelor's degree in Commerce, Accounting, Finance, or a related analytical field

Minimum Required Experience

• Minimum 3-5 years of experience in financial analysis, business analysis, or process improvement

Minimum Required Competencies

• Business analysis or process improvement certifications (Lean Six Sigma, etc.) beneficial Professional Experience
• Proven experience in process mapping, analysis, and optimization
• Experience with financial systems and ERP platforms
• Background in e-commerce, marketplaces, or digital platforms highly advantageous
• Experience in implementing process improvements and change management
• Knowledge of financial controls and risk management frameworks
• Technical Competencies
• Advanced proficiency in Microsoft Excel and financial modeling
• Experience with process mapping tools (Visio, Lucidchart, or similar)
• Proficiency in data visualization tools (Looker, Qlik Sense, Power BI, Tableau)
• Knowledge of SQL or other database query languages
• Familiarity with ERP systems
• Understanding of workflow automation tools and technologies
• Basic knowledge of project management methodologies

Skills, knowledge & abilities

• Analytical & Problem-Solving Skills
• Strong analytical thinking with ability to break down complex processes and identify improvement opportunities
• Excellent problem-solving capabilities with systematic approach to issue resolution
• Data-driven decision-making with ability to translate analysis into actionable recommendations
• Attention to detail with strong accuracy in data analysis and reporting
• Process Improvement Expertise
• Understanding of process improvement methodologies (Lean, Six Sigma, etc.)
• Ability to design and document optimized business processes
• Experience in change management and process implementation
• Strong project coordination and tracking abilities
• Communication & Collaboration
• Excellent written and verbal communication skills
• Ability to present complex analysis in clear, understandable formats
• Strong stakeholder management and relationship-building abilities
• Collaborative approach with ability to work effectively across multiple departments
• Personal Attributes
• Detail-oriented with strong organizational and time management skills
• Proactive and self-motivated with ability to work independently
• Adaptable and comfortable working in fast-paced, dynamic environments
• Strong ethical foundation with commitment to accuracy and integrity
• Continuous learning mindset with enthusiasm for process optimization.

The Environment
:

• employees are entrepreneurial and dynamic, smart, customer- centric, fun and have the shared ambition of being the leading e- commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, its all in the execution after all.
• We love what we do and what we are creating.
• We seek to employ an Extra Ordinary Mind who is Smart, has Integrity, and is Hardworking.

Contract

4 to 20 years

Negotiable

08 October 2025

The Business Process Engineer will play a critical role in leading the design and mapping of business processes to transition from the current "as-is" to the desired "to-be" state. This initiative aims to establish a unified view of each client's products across diverse banking sectors, such as Retail, Banking, and Insurance, with a focus on delivering client-centric, compliant, and streamlined communication.

As a senior specialist, you will define the business needs, design comprehensive processes, and create structured mappings and reports to support a centralised, data-driven view of client relationships. While primarily process-oriented, the role requires data familiarity to ensure accuracy in tracking, compliance, and client engagement.

Key Responsibilities

• Process Design & Engineering: Lead in defining and refining business needs and requirements, documenting these in clear, actionable user stories.
• End-to-End Process Mapping: Map current "as-is" processes and design the optimal "to-be" state across business units to ensure compliance and enhance client communication.
• Collaborative Requirement Refinement: Work closely with Solution Architects, Testers, and stakeholders to develop and optimise requirements.
• Data Integration & Mapping: Identify key data sources, facilitate data mappings between systems, and support middleware integration for decision points.
• Testing & Implementation Support: Design test cases, guide testing processes, and provide support during rollout.
• Organisational Capability Mapping: Analyse and document organisational and operational capabilities, ensuring they align with the project's strategic objectives.
• User Engagement: Gather end-user requirements, support implementation, and manage the requirements scope to align with the business vision.

Qualifications and Experience

• Education: Diploma in Business Management, Business Analysis, or a related field.
• Experience:
• 10+ years as a Senior Business Analyst/Business Process Engineer.
• In-depth experience in Retail Banking, Agile methodologies, and end-to-end data mapping.
• Proficiency in Atlassian tools (Jira, Confluence).
• Knowledge of messaging platforms like Kafka and cloud-based platforms (preferably AWS).
• Hands-on experience in gathering and documenting user requirements, writing user stories, and developing comprehensive technical documentation.
• Exposure to Consumer Rewards or Personal Financial Management is advantageous, as is experience with systems such as Comarch.

Skills & Competencies

• Core Competencies:
• Strategic Thinking and Innovation
• Problem Management and Systems Analysis
• Business/Organisational Capability Mapping
• Execution and Client-Centric Approach
• Collaboration and Influence in Cross-Functional Settings
• Technical Skills:
• Familiarity with data security, access controls, and design best practices.
• Ability to suggest solutions based on the latest trends and technologies.
• Excellent time management, prioritisation, and multitasking skills to meet deadlines.
• Adaptability to fast-evolving technology and industry changes, and the ability to apply them to business processes.

This role is ideal for a strategic thinker who thrives on translating complex requirements into structured, client-focused solutions and who understands the importance of accurate data integration for effective process optimisation. The ideal candidate will also bring an innovative approach, consistently seeking to optimise for quality, compliance, and client experience.

• In order to comply with the POPI Act, for future career opportunities, we require your permission to maintain your personal details on our database. By completing and returning this form you give PBT your consent

• If you have not received any feedback after 2 weeks, please consider you application as unsuccessful.

AgileBankingBusiness AnalysisBusiness Process AnalysisConfluenceJira

Financial ServicesBanking

*Apply By *
:
We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

• To see what life at Capitec is all about and complete a short assessment, please click here
• Once you have completed the above finalize your application by clicking apply below.

*Purpose Statement *

• To support the vision and strategy and enhance the capability of a Business Unit through the development and implementation of innovative business processes and models.
• To identify process improvement opportunities that will enhance the functioning of the Business Unit in line with its strategic objectives and regulatory requirements and ensure the business benefit is achieved through measurement of success.

* *Experience*
*Minimum:

• Minimum of 5 years relevant experience in processing systems, processes, procedures and support in a similar environment
• Proven experience in data analytics, business model design, business process development or improvement, operationalisation of new business process solutions and improvements.
• Experience in Six Sigma, Lean, TOC, Business Improvement, Agile

*Ideal: *

• 5+ years relevant experience in processing systems, processes, procedures and support in a similar environment
• Strategic business case development
• Translating Divisional strategies and regulatory requirements into a business area target operating model
• Management / leadership experience

* *Qualifications (Minimum)***

• Grade 12 National Certificate / Vocational
• A relevant tertiary qualification in Engineering - General

* *Qualifications (Ideal Or Preferred)***

• A relevant post-graduate qualification in Engineering - General or Information Technology

*Knowledge
Minimum: *

• Lean way of work principles
• Business Change Life Cycle and change management principles
• System Development Life Cycle
• Project Management Lifecycle
• Agile Way of Working Practices
• Quality Management
• Risk & Issue Management
• BABOK, SOA,TOGAF, ARCHIMATE
• Developing a business case
• Client experience / client journey mapping
• Process frameworks (Strategy, Planning, HR, Finance, Marketing, Sales, Assets, Procurement, Production)
• Process Simulation Modelling
• Financial Modelling

*Ideal: *

• Banking processes and procedures
• Banking systems: Banking System, SBL, Horizon, STrack, Postilion, etc.
• In-depth knowledge of Capitec Products
• Data and trend analysis

* *Skills***

• Communications Skills
• Analytical Skills
• Problem solving skills
• Interpersonal & Relationship management Skills
• Facilitation Skills
• Negotiation skills

*Conditions of Employment *

• A valid driver's license and own vehicle is required
• Contactable via own mobile phone
• Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system
• Clear criminal and credit record

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.