49 Process Improvement Consultant jobs in South Africa

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Cape Town

Contract: Permanent

EE position: No

Champion, optimise and enhance the Fashion | Beauty | Home (FBH) buying and design processes as well as the broader Woolworths merchandise Cycle.Your job will be focused on optimising as well as delivering projects and enhancements that make us simpler and faster, future fit within the buying and design process remit.You will play a key role in the use, adoption & improvement of the Product Lifecycle Management (PLM) system and Edited reporting platform.

Business Process Optimisation (buying and design)

• Continually seek process/system improvement opportunities within FBH buying and design, drawing on their functional expertise.
• Define, manage & communicate the implementation of changes / projects that deliver improved business solutions alongside the FBH Change manager, the FBH Academy and project teams .
• Sign off business requirement specifications for on-going projects in conjunction with the business champion if relevant.
• Perform the role of a process owner or custodian for the relevant functional FBH processes i.e. act as functional expert, represent the user needs, monitor Groupadherence to principles and disciplines.
• Stay up to date on best practices and anticipate industry trend opportunity across FBH

WMC management

• Working closely with the Head of Strategy execution in FBH as well as FBH leadership teams to publish key dates and calendars which guide the Woolworths merchandise cycle.
• Work with the business and projects to document and implement any changes required to the WMC as dictated by changes in the operating model, strategy or to improve process.
• Reporting on Group adherence to the critical path and key calendars.

Strategy input and support

• Consult and partner with relevant business areas in support of their business strategies

Process and System Support

• Support the FBH buying and design processes and systems, with the assistance of Process Analyst and Support Specialists.
• The role involves interaction and cooperation of stakeholders across various businesses and technical teams, therefore it is essential that you are able to communicate at various levels and that you have strong project management skills.
• Facilitate the acceptance and ownership of new business solutions.
• Develop stakeholder relationships within relevant functional areas.
• Work closely with the Business Development team including Business Process Managers, Change Manager, Academy Manager and Improvement Projects Manager to ensure that changes and projects are embedded and integrated.

People

• Effectively manage and influence the teams responsible for delivering new business solutions (e.g. project managers, process analysts, change managers, system analysts, etc.)
• Retail or associated business experience (5 – 10 years)
• Relevant business diploma / degree (Retail business management/BCom/Clothing management/BScience/BA)
• Understanding of Project management methodolog
• Detailed functional experience or knowledge
• Holistic understanding of end to end retail processes
• Knowledge of relevant business IT systems (particularly PLM)
• Ability to interpret strategies and implement shorter-term tactical plans
• Strong analytical capability
• Conceptual ability and integrated thinking
• Planning and organizational skills
• Strong interpersonal skills
• Systems thinking ability
• Change management understanding and strong communication skills

Vacancy: Business Process Engineer

Introduction:

Join a forward-thinking software development company as a Business Process Engineer within our Innovation as a Service division. This is not your average process role. You’ll be client-facing, working at the intersection of business strategy, automation, and digital product design. Your work will directly impact real-world businesses by improving operations and designing tailor-made tech solutions.

We’re looking for someone passionate about innovation, who thrives in high-trust environments and is excited about using technology, including AI and low-code tools, to drive meaningful change.

Job Purpose:

To lead and support clients through their digital transformation journey by analysing, mapping, and improving their business processes, while collaborating with internal teams to design and implement scalable, tech-enabled solutions.

REQUIREMENTS

Minimum education (essential):

• Relevant degree in Industrial, Mechanical, Civil, or Chemical Engineering (Strong Technicon qualifications will also be considered)

Minimum applicable experience (years):

• 3+ years’ experience in a process engineering, business analysis, or similar role

Required nature of experience:

• Business process mapping and analysis

• Client-facing stakeholder engagement

• Exposure to digital operations or automation tools
• Collaboration with product or development team

Skills and Knowledge (essential):

• High emotional intelligence and excellent communication skills

• Problem-solving and solution-focused mindset

• Understanding of or interest in low-code platforms and AI tools
• Strategic thinking and ability to build client trust

KEY PERFORMANCE AREAS:
Client Process Mapping & Analysis

• Engage directly with clients to understand their business models

• Document current processes and identify inefficiencies

• Develop comprehensive process maps using appropriate tools

• Facilitate workshops and interviews to gather process insights

Solution Design & Innovation

• Collaborate with internal product and development teams

• Translate process insights into digital or AI-driven solutions

• Contribute to the design of low-code workflows

• Support implementation and user training

Client Relationship Management

• Collaborate with internal product and development teams

• Translate process insights into digital or AI-driven solutions

• Contribute to the design of low-code workflows

• Support implementation and user training

Client Relationship Management

• Maintain strategic partnerships with assigned clients

• Act as a trusted advisor in their transformation journey

• Monitor solution performance and identify ongoing needs

• Provide regular progress feedback and recommendations

• Support account growth through value delivery

Continuous Learning & Contribution to Innovation

• Stay current with emerging tech and automation trends

• Participate in internal knowledge sharing

• Contribute to the development of scalable solution templates

• Share feedback to improve internal tools and processes

• Assist in refining delivery methodologies

Internal Collaboration & Reporting

• Ensure accurate documentation of all client engagements

• Report on progress, risks, and outcomes to leadership

• Support sales or pre-sales conversations as needed

• Collaborate cross-functionally across teams
• Contribute to the overall growth of the Innovation division
  

Other:

• Proficient in English (Afrikaans advantageous)
• Own transport and valid driver’s licence

Remuneration Offered

Market related

Blue chip concern based in the North, has a super opportunity for an analytical candidate that loves projects, analysis and is able to multi-task. The role does require a qualified CA(SA) or CIMA candidate . B.Sc Stats / Computer Science / Mathematics / Data Science will also be considered. Candidate does need to have an affinity for figures and data analysis.

This exciting opportunity would primarily be to assist a COO with the below tasks. This candidate would also be considered then for other opportunities which could arise within the business.

• Data modelling and review
• Operational reporting and performance evaluation
• Systems and process review
  • Audit and document findings
  • Proposals on how to optimise and embed permanent value
  • Implement findings and change management framework
• Perform ad-hoc requests across various operational areas

The individual will be exposed to the various functions within the business:

• Lead acquisition and analysis
• Data review and digital performance management
• Risk cohort segmentation and allocation of resources

• Productivity analysis
• Resource utilisation and optimisation
• Data base segmentation and evaluation

• Evaluation of lost clients
• Review of systems and processes to identify and evaluate core retention issues
• Review risk management framework to effectively shape the portfolio

• Data and correlation modelling for investigation process
• Optimisation of processes impacting turn-around-time and efficient completion of tasks
• Cost allocation and review
• Correspondence review to clients whilst ensuring alignment to the agreed processes
• Audit of the vehicle assessment and repair process
  • Key relationship audits
  • Gap analysis and proposals on how to effectively eliminate lost opportunities

• Exposure to resource management and allocation to priority projects

• Cost centre management
• Budget allocation and monitoring of spend

• Improvement on client engagement
• Communication framework review with automated correspondence and driving the self-service portals
• Interdepartmental alignment to enable efficient and professional service to our clients
• Exposure to the external regulatory requirements and compliance thereof

It is essential that you can manage multiple tasks whilst being deadline orientated. It is essential to be able to manage how you allocate your time to various projects without requiring continuous supervision once a project has been briefed to you.

R 650 000 - R 1 000 000 - Annually

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

The main purpose of this role is to map and document business processes as well as review the procedure manuals in consultation with business process owners and business units.

Key Responsibility Areas

1. Process and data modelling

· Gathers and analyses information from a variety of sources to inform the business process mapping and documentation within the institution

· Translate subject matter expert and stakeholder discussion into process maps and procedures

· Identify and document instances where existing business processes may be streamlined or improved

2. Internal and external stakeholder management

· Serve as a modelling subject matter expert and point of contact to support functional and cross-functional stakeholders

· Collaborate with subject matter experts to ensure appropriate stakeholders are included in the development and revision of procedure manuals

· Communicates relevant information to appropriate recipients following the correct internal processes

3. Change Management

· Conducts and/or support change management processes

· Facilitate process workshops in small or large groups

· Conducts and/or support staff doing change management in line with the relevant framework and project management methodologies

4. Reporting

· Provides Process Lead with reports on assigned work/deliverables

· Develop, maintain and distribute business process documentation to Process Lead

· Preference shall be given to the certified BPMP or/and Lean Six sigma or/and Analysts, or/and PMP professionals

· Minimum of 2-3 year’s work experience in a business process modelling environment is mandatory

· Experience in Visio/Bizagi/Lucidchart/Sharepoint/D3M or any other modelling software required

· Working knowledge of RPA tools and processes will be beneficial

· In-depth knowledge of the quality tools such as Cause and Effect, Fishbone, Scatter, control charts etc. across DMAIC/ DMADV approaches

Our client is seeking an experienced Business Process Specialist to join the Centurion team.

1. Business process management (BPM) roles, responsibilities, governance and tools ownership
2. Business process landscape maintenance (functional networks)
3. Business process modelling and documentation
4. Coordinate and quality assure process modelling by divisional representatives
5. Business process automation, primarily through workflow
6. Workflow management and improvement
7. Business process performance monitoring and improvement
8. Business process baselining and measuring
9. Business engagement regarding functional capabilities
10. BPM and workflow training development and roll out
11. Integrate company policies, procedures and standards in relevant business processes
12. Quality management systems, assurance and certification (ISO)
13. Workflow system requirements management including functional specifications, testing, training and change management
14. Enterprise digital profile (functional network, organization network, workplace network) system requirements management including functional specifications, testing, training and change management

1. Bachelor's Degree in Industrial Engineering or similar
2. Minimum 3 to 5 years practical experience in industrial engineering or similar business process management disciplines
3. Experience and advanced expertise in any business formal process modelling tool, such as Visio or Aris, and Business Process Model and Notation (BPMN)
4. Microsoft Power Apps and Power BI experience preferred
5. Advanced process automation or analysis experience such as robotic process automation (RPA) or process mining preferred
6. Basic or intermediate SQL experience preferred

• HR Services, Recruitment & Selection

Our client, a leader in the Engineering industry, is currently looking for a Business Process Specialist to be based in Centurion.

The successful candidate will design, implement, maintain, train, and continuously improve the organisation’s business processes and functionally own the enabling business process management technologies.

• Business process management (BPM) roles, responsibilities, governance, and tools ownership.
• Business process landscape maintenance (functional networks).
• Business process modelling and documentation.
• Coordinate and quality assure process modelling by divisional representatives.
• Business process automation, primarily through workflow.

• Bachelors degree in Industrial Engineering or similar.
• Microsoft Office (Excel, Word, PowerPoint) experience.
• Experience and advanced expertise in any business formal process modelling tool, such as Visio or Aris, and Business Process Model and Notation (BPMN).
• 3 to 5 years practical experience in the industrial industry.

Preferred:

• Microsoft Power Apps and Power BI experience.
• Advanced process automation or analysis experience such as robotic process automation (RPA) or process mining.

Subject Line: Business Process Specialist

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We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2. Once you have completed the above, finalize your application by clicking apply below.

We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees. Our company DNA is built around talented and committed teams dedicated to building a brand that we are proud of and that earns the trust of our clients.

We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable, and delivered through personal experience. By helping our clients manage their financial lives better, we enable them to live better.

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy, and take Ownership. To support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities, as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow.

Are you passionate about cross-functional collaboration, defining and improving processes, turning data into insight, and shaping the risk strategy? This role offers a unique opportunity to be at the intersection of operational risk, business resilience, and innovation. You’ll play a critical role in supporting Capitec’s Operational Risk team by driving strategic initiatives that enhance risk frameworks, align operations with regulatory expectations, improve cross-functional business processes, and advance data aggregation capabilities, integrity, and reporting.

You'll be expected to bring strong facilitation skills and a deep understanding of business process analysis and improvement, core banking systems, data architecture, along with analytical acumen and a collaborative spirit. Working closely with cross-functional teams, you’ll unpack complex requirements, streamline operations, and contribute to risk mitigation strategies related to business processes and data across various business areas.

• Self-starter with the ability to think strategically and identify, define, and implement innovative solutions.
• Minimum of 5 years’ relevant experience in processing systems, processes, procedures, and support in a similar environment.
• Minimum of 2-3 years in risk management, operational resilience, or business continuity experience.
• Proven experience in data analytics, data architecture, business model design, business process development and/or improvement, operationalization of new business process solutions in line with regulatory requirements, e.g., reporting.
• Proficient in SAP, Process Mapping, CRM platforms such as Salesforce, Power BI, and core banking systems.
• Business Process Engineering in a banking environment would be ideal.
• Extensive knowledge of Data Trend Analysis, developing a business case requirement, Lean principles, Business Change Life Cycle, change management principles, System Development Life Cycle, Project Management Lifecycle, Agile practices, and Quality Management.
• Knowledge of BABOK, SOA, TOGAF, and ARCHIMATE.

If you are interested in being part of this dynamic team, on a mission to build the best bank in the world by unlocking the potential of its people, please apply. We would love to hear from you!

Capitec is committed to diversity, and where feasible, all appointments will support our employment equity goals.

Clear criminal and credit record

Capitec is committed to diversity; applications to this position will be considered in support of our employment equity goals.

Capitec Bank is an authorized financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06

Job category: Other: FMCG, Retail, Wholesale and Supply Chain

Location: Cape Town

Contract: Permanent

EE position: No

Champion, optimise and enhance the Fashion | Beauty | Home (FBH) buying and design processes as well as the broader Woolworths merchandise Cycle.Your job will be focused on optimising as well as delivering projects and enhancements that make us simpler and faster, future fit within the buying and design process remit.You will play a key role in the use, adoption & improvement of the Product Lifecycle Management (PLM) system and Edited reporting platform.

Business Process Optimisation (buying and design)

• Continually seek process/system improvement opportunities within FBH buying and design, drawing on their functional expertise.
• Define, manage & communicate the implementation of changes / projects that deliver improved business solutions alongside the FBH Change manager, the FBH Academy and project teams .
• Sign off business requirement specifications for on-going projects in conjunction with the business champion if relevant.
• Perform the role of a process owner or custodian for the relevant functional FBH processes i.e. act as functional expert, represent the user needs, monitor Groupadherence to principles and disciplines.
• Stay up to date on best practices and anticipate industry trend opportunity across FBH

WMC management

• Working closely with the Head of Strategy execution in FBH as well as FBH leadership teams to publish key dates and calendars which guide the Woolworths merchandise cycle.
• Work with the business and projects to document and implement any changes required to the WMC as dictated by changes in the operating model, strategy or to improve process.
• Reporting on Group adherence to the critical path and key calendars.

Strategy input and support

• Consult and partner with relevant business areas in support of their business strategies

Process and System Support

• Support the FBH buying and design processes and systems, with the assistance of Process Analyst and Support Specialists.
• The role involves interaction and cooperation of stakeholders across various businesses and technical teams, therefore it is essential that you are able to communicate at various levels and that you have strong project management skills.
• Facilitate the acceptance and ownership of new business solutions.
• Develop stakeholder relationships within relevant functional areas.
• Work closely with the Business Development team including Business Process Managers, Change Manager, Academy Manager and Improvement Projects Manager to ensure that changes and projects are embedded and integrated.

People

• Effectively manage and influence the teams responsible for delivering new business solutions (e.g. project managers, process analysts, change managers, system analysts, etc.)
• Retail or associated business experience (5 – 10 years)
• Relevant business diploma / degree (Retail business management/BCom/Clothing management/BScience/BA)
• Understanding of Project management methodolog
• Detailed functional experience or knowledge
• Holistic understanding of end to end retail processes
• Knowledge of relevant business IT systems (particularly PLM)
• Ability to interpret strategies and implement shorter-term tactical plans
• Strong analytical capability
• Conceptual ability and integrated thinking
• Planning and organizational skills
• Strong interpersonal skills
• Systems thinking ability
• Change management understanding and strong communication skills

As a Business Process Engineer, you will leverage your expertise in process analysis, automation, and technology implementation to streamline client business operations, enhance efficiency, and deliver tangible value to our stakeholders. This position offers a unique opportunity to work at the intersection of business and technology, requiring a blend of analytical thinking, technical prowess, and strong interpersonal skills. If you're passionate about optimizing complex business processes and have a knack for translating business needs into technological solutions, we want to hear from you.

Core Responsibilities

• Conduct in-depth analysis of existing business processes and identify key pain points through stakeholder interviews
• Orchestrate critical tasks across Business and Technology teams throughout project life cycles
• Proactively manage issue escalation to leadership and relevant stakeholders
• Oversee ongoing maintenance and enhancements for deployed solutions
• Apply advanced critical thinking to optimise and automate complex, multi-touchpoint processes
• Collaborate closely with Technology teams to design and implement high-quality, value-driven solutions
• Execute comprehensive Quality Assurance testing prior to process deployment
• Establish reporting and alerting requirements for process monitoring
• Create, iterate, and maintain data retrieval reports
• Leverage deep understanding of systems and software development lifecycles
• Utilise automation tools and techniques for managing intricate workflows
• Implement robust validation and error handling mechanisms to ensure data integrity
• Develop and manage background execution scripts
• Design adaptive, dynamic forms to handle complex data entry scenarios

Technical Requirements

• Relevant tertiary qualification(s)
• Proficiency in:
  • SQL
  • JavaScript (medium to advanced level)
  • HTML & CSS for designing forms (mid-level experience)
  • BPMN 2.0 for business process design and management
  • Git version control
  • GraphQL for data operations
• Familiarity with process mining techniques and tools
• Experience using business automation tools
• Understanding of systems and software development lifecycles

Key Attributes

• Exceptional analytical and problem-solving skills
• Strong process modelling and documentation abilities
• Capacity to translate complex business requirements into clear process models
• Ability to identify process inefficiencies and propose innovative solutions
• Strong communication and interpersonal abilities
• Ability to work effectively in cross-functional teams
• Attention to detail and commitment to quality
• Adaptability and willingness to learn new technologies and methodologies