170 Process Improvement Consultant jobs in South Africa

WNS Global Services Inc. (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

The main purpose of this role is to map and document business processes as well as review the procedure manuals in consultation with business process owners and business units.

Key Responsibility Areas

1. Process and data modelling

· Gathers and analyses information from a variety of sources to inform the business process mapping and documentation within the institution

· Translate subject matter expert and stakeholder discussion into process maps and procedures

· Identify and document instances where existing business processes may be streamlined or improved

2. Internal and external stakeholder management

· Serve as a modelling subject matter expert and point of contact to support functional and cross-functional stakeholders

· Collaborate with subject matter experts to ensure appropriate stakeholders are included in the development and revision of procedure manuals

· Communicates relevant information to appropriate recipients following the correct internal processes

3. Change Management

· Conducts and/or support change management processes

· Facilitate process workshops in small or large groups

· Conducts and/or support staff doing change management in line with the relevant framework and project management methodologies

4. Reporting

· Provides Process Lead with reports on assigned work/deliverables

· Develop, maintain and distribute business process documentation to Process Lead

· Preference shall be given to the certified BPMP or/and Lean Six sigma or/and Analysts, or/and PMP professionals

· Minimum of 2-3 year’s work experience in a business process modelling environment is mandatory

· Experience in Visio/Bizagi/Lucidchart/Sharepoint/D3M or any other modelling software required

· Working knowledge of RPA tools and processes will be beneficial

· In-depth knowledge of the quality tools such as Cause and Effect, Fishbone, Scatter, control charts etc. across DMAIC/ DMADV approaches

• Process and data modelling
• Gathers and analyses information from a variety of sources to inform the business process mapping and documentation within the institution
• Translate subject matter expert and stakeholder discussion into process maps and procedures
• Identify and document instances where existing business processes may be streamlined or improved
• Internal and external stakeholder management
• Serve as a modelling subject matter expert and point of contact to support functional and cross-functional stakeholders
• Collaborate with subject matter experts to ensure appropriate stakeholders are included in the development and revision of procedure manuals
• Communicates relevant information to appropriate recipients following the correct internal processes
• Change Management
• Conducts and/or support change management processes
• Facilitate process workshops in small or large groups
• Conducts and/or support staff doing change management in line with the relevant framework and project management methodologies
• Reporting
• Provides Process Lead with reports on assigned work/deliverables
• Develop, maintain and distribute business process documentation to Process Lead
  
  
  

• Preference shall be given to the certified BPMP or/and Lean Six sigma or/and Analysts, or/and PMP professionals
• Minimum of 2-3 year’s work experience in a business process modelling environment is mandatory
• Experience in Visio/Bizagi/Lucidchart/Sharepoint/D3M or any other modelling software required
• Working knowledge of RPA tools and processes will be beneficial
• In-depth knowledge of the quality tools such as Cause and Effect, Fishbone, Scatter, control charts etc. across DMAIC/ DMADV approaches

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above finalize your application by clicking apply below.

Minimum:

• Minimum of 5 years relevant experience in processing systems, processes, procedures and support in a similar environment
• Proven experience in data analytics, business model design, business process development or improvement, operationalisation of new business process solutions and improvements.
• Experience in Six Sigma, Lean, TOC, Business Improvement, Agile

Ideal:

• 5+ years relevant experience in processing systems, processes, procedures and support in a similar environment
• Strategic business case development
• Translating Divisional strategies and regulatory requirements into a business area target operating model
• Management / leadership experience

• Grade 12 National Certificate / Vocational
• A relevant tertiary qualification in Engineering - General

• A relevant post-graduate qualification in Engineering - General or Information Technology

Minimum:

• Lean way of work principles
• Business Change Life Cycle and change management principles
• System Development Life Cycle
• Project Management Lifecycle
• Agile Way of Working Practices
• Quality Management
• BABOK, SOA,TOGAF, ARCHIMATE
• Developing a business case
• Process frameworks (Strategy, Planning, HR, Finance, Marketing, Sales, Assets, Procurement, Production)
• Process Simulation Modelling

Ideal:

• Banking processes and procedures
• In-depth knowledge of Capitec Products
• Data and trend analysis

• Communications Skills
• Analytical Skills
• Interpersonal & Relationship management Skills
• Facilitation Skills

• A valid driver's license and own vehicle is required
• Contactable via own mobile phone
• Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system
• Clear criminal and credit record

Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.

Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/ /06

Overview

a leading South African online retailer is looking for a highly talented Business Process Analyst - Marketplace to join our Head Office in Cape Town.

We are a young dynamic hyper-growth company looking for smart creative hardworking people with integrity to join us. We offer a market-related Total Remuneration Package which allows full flexibility according to your needs a great work environment and a promise that you wont be bored as long as you are prepared for a challenge and want to build something great.

This position reports to : Finance Manager

The Business Process Analyst : Marketplace Finance is a critical analytical role dedicated to driving continuous improvement and optimization across all financial processes within Takealot's marketplace ecosystem. This position focuses on analyzing existing workflows, identifying inefficiencies and implementing data-driven solutions to enhance financial visibility, strengthen internal controls, ensure regulatory compliance and proactively manage financial risks. The role requires strong analytical skills combined with process improvement expertise to support Takealot's operational excellence and continued growth.

• Process Analysis & Continuous Improvement
  • Conduct comprehensive analysis of existing financial processes across marketplace operations
  • Map current state workflows and identify bottlenecks, inefficiencies and improvement opportunities
  • Design and implement optimized future state processes that reduce manual effort and increase accuracy
  • Develop detailed process documentation, standard operating procedures and workflow diagrams
  • Lead process improvement initiatives and track implementation success through defined metrics
  • Collaborate with stakeholders to gather requirements and validate process enhancements
• Financial Data Analysis & Insights
  • Analyze financial data to identify trends, patterns and anomalies across marketplace operations
  • Create comprehensive reports and dashboards to provide visibility into financial performance
  • Develop and maintain KPIs and financial metrics to monitor process effectiveness
  • Conduct root cause analysis on financial discrepancies and operational issues
  • Provide data-driven recommendations to improve financial processes and decision-making
  • Support month-end and year-end financial analysis and reporting requirements
• Financial Visibility & Reporting Enhancement
  • Design and implement financial dashboards and reporting tools for real-time visibility
  • Develop automated reporting solutions to reduce manual reporting efforts
  • Create financial models and forecasting tools to support strategic planning
  • Establish performance metrics and monitoring systems for marketplace financial operations
  • Generate ad-hoc analysis and insights to support management decision-making
  • Ensure accuracy and consistency of financial data across multiple systems and platforms
• Internal Controls & Risk Assessment
  • Analyze existing financial control frameworks and identify control gaps or weaknesses
  • Design and implement enhanced control procedures for marketplace financial operations
  • Conduct regular risk assessments of financial processes and recommend mitigation strategies
  • Monitor control effectiveness and document control testing results
  • Support the development of segregation of duties matrices and authorization frameworks
  • Assist in the preparation for internal and external audit requirements
• Compliance Monitoring & Analysis
  • Monitor compliance with financial regulations, tax requirements and accounting standards
  • Analyze compliance processes and recommend improvements to ensure ongoing adherence
  • Support regulatory reporting requirements and documentation
  • Assist in the management of marketplace seller compliance including tax validation processes
  • Track and analyze compliance metrics and identify areas for improvement
  • Stay current with regulatory changes and assess impact on existing processes
• System Integration & Process Automation
  • Analyze system capabilities and identify opportunities for process automation
  • Support the integration of financial processes across multiple platforms and systems
  • Collaborate with IT and technology teams to implement system enhancements
  • Test and validate system changes and process improvements
  • Document system requirements and process specifications for technology implementations
  • Identify and recommend technology solutions to improve process efficiency
• Stakeholder Collaboration & Support
  • Work closely with Finance, Operations, Product, Technology and Compliance teams
  • Facilitate process improvement workshops and stakeholder meetings
  • Provide analytical support for business initiatives and strategic projects
  • Communicate findings and recommendations to various stakeholder groups
  • Support training and change management activities for process improvements
  • Act as subject matter expert for marketplace financial processes and analysis

• Minimum Required Qualification
  • Bachelors degree in Commerce, Accounting, Finance or related analytical field
• Minimum Required Experience
  • 3-5 years of experience in financial analysis, business analysis or process improvement
• Minimum Required Competencies
  • Business analysis or process improvement certifications (Lean Six Sigma etc.) beneficial
  • Proven experience in process mapping, analysis and optimization
  • Experience with financial systems and ERP platforms
  • Background in e-commerce marketplaces or digital platforms highly advantageous
  • Experience in implementing process improvements and change management
  • Knowledge of financial controls and risk management frameworks
• Technical Competencies
  • Advanced proficiency in Microsoft Excel and financial modeling
  • Experience with process mapping tools (Visio, Lucidchart or similar)
  • Proficiency in data visualization tools (Looker, Qlik Sense, Power BI, Tableau)
  • Knowledge of SQL or other database query languages
  • Familiarity with ERP systems
  • Understanding of workflow automation tools and technologies
  • Basic knowledge of project management methodologies
• Skills, Knowledge & Abilities
  • Analytical & problem-solving skills
  • Process improvement expertise and change management experience
  • Strong communication and stakeholder management
  • Attention to detail and data integrity

• Employees are entrepreneurial and dynamic, smart, customer-centric, fun, and share ambition to lead e-commerce in Africa.
• We have a fun, hard-working culture with ownership and openness to feedback and new ideas.
• Low ego, high output; we are doers who execute.
• We love what we do and what we are creating.
• We seek an Extraordinary Mind who is Smart, has Integrity and is Hardworking.

Experience: IC

Key Skills: Six Sigma, Continuous Improvement, Lean, Lean Six Sigma, Process Improvement, Business Analysis, Visio, Business Process Modeling, Process Mapping, Business requirements, Process Management, SharePoint

Employment Type: Full Time

Experience: years

Vacancy: 1

As a Business Process Engineer, you will leverage your expertise in process analysis, automation, and technology implementation to streamline client business operations, enhance efficiency, and deliver tangible value to our stakeholders. This position offers a unique opportunity to work at the intersection of business and technology, requiring a blend of analytical thinking, technical prowess, and strong interpersonal skills. If you're passionate about optimizing complex business processes and have a knack for translating business needs into technological solutions, we want to hear from you.

Core Responsibilities

• Conduct in-depth analysis of existing business processes and identify key pain points through stakeholder interviews
• Orchestrate critical tasks across Business and Technology teams throughout project life cycles
• Proactively manage issue escalation to leadership and relevant stakeholders
• Oversee ongoing maintenance and enhancements for deployed solutions
• Apply advanced critical thinking to optimise and automate complex, multi-touchpoint processes
• Collaborate closely with Technology teams to design and implement high-quality, value-driven solutions
• Execute comprehensive Quality Assurance testing prior to process deployment
• Establish reporting and alerting requirements for process monitoring
• Create, iterate, and maintain data retrieval reports
• Leverage deep understanding of systems and software development lifecycles
• Utilise automation tools and techniques for managing intricate workflows
• Implement robust validation and error handling mechanisms to ensure data integrity
• Develop and manage background execution scripts
• Design adaptive, dynamic forms to handle complex data entry scenarios

Technical Requirements

• Relevant tertiary qualification(s)
• Proficiency in:
  • SQL
  • JavaScript (medium to advanced level)
  • HTML & CSS for designing forms (mid-level experience)
  • BPMN 2.0 for business process design and management
  • Git version control
  • GraphQL for data operations
• Familiarity with process mining techniques and tools
• Experience using business automation tools
• Understanding of systems and software development lifecycles

Key Attributes

• Exceptional analytical and problem-solving skills
• Strong process modelling and documentation abilities
• Capacity to translate complex business requirements into clear process models
• Ability to identify process inefficiencies and propose innovative solutions
• Strong communication and interpersonal abilities
• Ability to work effectively in cross-functional teams
• Attention to detail and commitment to quality
• Adaptability and willingness to learn new technologies and methodologies

We are seeking a part time Process Documentation Specialist to join our team. Your mission is to systematically capture, structure, and document business processes in close collaboration with C-level executives and key stakeholders. Your work will drive clarity and transparency across our global operations.

Duties include:

• Process Modeling: Create and maintain detailed business process documentation using BPMN 2.0 standards (text + diagrams). Identify and define required input/output documents within workflows.

Additional responsibilities:

• Stakeholder Collaboration: Lead and facilitate meetings with C-level executives to extract, structure, and synthesize discussions into clear documentation. Translate complex information into actionable and easy-to-understand process documents.
• Knowledge Management: Publish finalized and validated process documentation in the company's central Wiki (e.g., Confluence or MediaWiki).

Qualifications:

• Bachelor's degree
• Experience using AI language models (e.g., gemini, deepseek, ChatGPT or others) for document QA and quality checks
• Familiarity with Wiki platforms such as Confluence or MediaWiki

Must Haves:

• Certified proficiency in BPMN 2.0
• Demonstrated experience documenting complex processes for senior leadership
• Fluent English (C1+ level) – primary language for documentation
• Ability to simplify and visualize complex workflows effectively
• Detail-oriented approach to validating logical consistency in process documentation
• Outstanding structured writing skills with high attention to clarity and precision

Nice To Have:

• Experience with process automation tools (e.g., Camunda, Signavio or others)
• Basic prompt engineering skills for AI-enhanced validation
• Industry knowledge in IT, software, or data-driven sectors
• Business German (B2/C1 level) – essential for C-level communication with German-based stakeholders

Entry level

Part-time

Management and Manufacturing

We are seeking a skilled and experienced Business Process Engineer to drive continuous improvement, innovation, and operational efficiency across the organisation.

The ideal candidate will have a strong business process optimisation and industrial engineering background, with a passion for improving operational performance through data-driven decision-making and process redesign.

Duties and Responsibilities:

• Collaborate with senior stakeholders to develop business models and operating models aligned with organisational strategy.
• Design and develop detailed process maps, standard operating procedures (SOPs), and identify integration points across departments and systems.
• Conduct end-to-end process assessments to identify inefficiencies, bottlenecks, and opportunities for automation and enhancement.
• Develop and implement process improvement initiatives using Lean, Six Sigma, or other structured methodologies.
• Participate in user acceptance testing (UAT), monitor post-implementation performance, and support the continuous improvement lifecycle.
• Use data analysis and modelling tools to quantify performance gaps and validate the impact of changes.
• Partner with cross-functional teams, including IT, Finance, Operations, and Industrial Engineering, to ensure cohesive process integration.
• Ensure compliance with quality standards, risk controls, and regulatory requirements throughout all process design initiatives.

Requirements:

• Bachelor’s Degree in Industrial Engineering, Business Process Engineering, or a related field.
• Minimum of 5 years’ relevant work experience in business process engineering, continuous improvement, or operational excellence.
• Proven experience in process modelling tools (e.g., Visio, Bizagi, ARIS, etc.) and familiarity with ERP systems and digital transformation tools.
• Knowledge of Lean, Six Sigma, Kaizen, or similar methodologies.
• Strong stakeholder engagement skills, with the ability to influence at all levels of the organisation.
• Analytical mindset with strong problem-solving abilities and attention to detail.
• Experience in facilitating workshops and working with cross-functional teams to drive consensus and results.