451 Premium Support jobs in South Africa

Business Segment: Business & Commercial Banking

• Support the Relationship Manager to grow and retain a portfolio of high-value Premium Business Segment relationships by performing a proactive, mobile, value-adding financial partnership role.
• Ensure a deep understanding of Customer’s business through regular interaction with clients, including their place of business.
• Employ the use of client value chain analysis to understand customer needs and deploy banking and financial solutions to meet those needs.
• Perform complex financial analysis on annual financial statements, management accounts, and cash flow projections.
• Write and motivate agricultural and business finance applications and successfully present the case to a business and credit lending committee.
• Manage the credit process from start to end, including collateral management and the annual review of all clients with credit facilities.
• Build trust, credibility, and confidence with Agricultural and Business Clients.

Minimum Degree Requirements: One of the below qualifications or similar (FAIS required):

• BSc. (Agricultural Economics)

Preferable / Advantages:

• Hons Degree
• SAICA Articles/CA
• CIMA Qualified

7 Years experience in the following fields or similar:

• Credit/Financial Analyst role in Business Banking.

Preferable / Advantages:

• Agricultural Knowledge / Experience

• Adopting Practical Approaches
• Challenging Ideas
• Developing Expertise
• Developing Strategies
• Banking Process & Procedures
• Business Acumen (Audit)
• Customer Acceptance & Review (Business Banking)
• Customer Understanding (Business Banking)

Job Description

Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.

Key Responsibilities

Customer service engagement via incoming calls and respond to email queries
Managing reservation, special requests, and complaints from customers via the website
Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner

Demonstrate urgency on transactions using standard operating procedures

Requirements
A matric certificate or equivalent qualification
Good command of the English (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Webchat experience advantageous

A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience

Job Description

Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.

Key Responsibilities

Customer service engagement via incoming calls and respond to email queries
Managing reservation, special requests, and complaints from customers via the website
Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner

Demonstrate urgency on transactions using standard operating procedures

Requirements
A matric certificate or equivalent qualification
Good command of the Spanish & English (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Webchat experience advantageous

A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience

Job Description

Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.

Key Responsibilities

Customer service engagement via incoming calls and respond to email queries
Managing reservation, special requests, and complaints from customers via the website
Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner

Demonstrate urgency on transactions using standard operating procedures

Requirements
A matric certificate or equivalent qualification
Good command of the Italian & English (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Webchat experience advantageous

A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience

Job Description

Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers.

Key Responsibilities

Customer service engagement via incoming calls and respond to email queries
Managing reservation, special requests, and complaints from customers via the website
Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner

Demonstrate urgency on transactions using standard operating procedures

Requirements
A matric certificate or equivalent qualification
Good command of the German & English (verbal & written)
Passionate about customer service
Strong analytical and problem-solving skills
Webchat experience advantageous

A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience