28 Pos Systems jobs in Cape Town

What you’ll do

The work will be varied, and some will be project based. The project focus will be directed by CIG’s Senior Management Team and will be in addition to supporting the wider business with ‘BAU’ activities as required and directed by your line manager.

Duties include:

• You will conduct periodic risk assessments in line with regulatory requirements and CIL’s quality standards.Undertake and document an effective customer risk assessment in line with the appropriate risk rating of the account
• Collect and assess CDD / EDD in line with CIL’s regulatory policy requirements
• With the implementation of our new iDCRM system, review and update where necessary our client and introducer records to ensure their roles and relationships are accurately reflected on the system
• Liaising and responding to clients and introducers within the scope of project requirements
• You will be actively involved in a variety of team and company projects that will ensure regulatory adherence to AML CFT legislation, provide quality services to our clients and introducers and support the wider Investment Operations teams.
• You will be required to conform to the Company’s AML procedures and guidelines at all times
• You may, from time to time, be required to undertake other activities of a similar nature within your capabilities in other teams, as requested by your line manager.

At all times the Groups values should be at the heart of everything and consistency of evidence of adherence to the values will be a key aspect of the role.

Excellence

You will be constantly finding ways to ensure that the service we offer our clients, both internal and external, is faultless. Developing yourself and others to be the very best at what you/they do and to be the very best version of themselves/yourself.

Integrity

We are a regulated Investment firm and as a result everything you do must be driven by impeccable ethics. Trust and integrity are key to this and all roles.

Innovation

as a leader in your field, you will be instrumental in driving the organisation forward in terms of new solutions, new technological outcomes, and new ways of working, ensuring we can continue to deliver our objectives against cost, value, and service.

What you’ll need to succeed

Technical Skills

Professional Knowledge

Application of Professional Knowledge

Ability to interpret AML/CFT regulatory obligations and apply in a practical and pragmatic manner.

Awareness of current regulatory and group AML/CFT requirements.

Awareness of AML/CFT transactional activity regulatory standards and requirements

Apply knowledge and professional judgement when undertaking client risk assessments and document fully throughout the life of the client relationship.

Demonstratable experience in conducting customer due diligence (CDD) and enhanced due diligence (EDD) processes.This includes collecting and assessing CDD/EDD against regulatory policy requirements in line with a risk-based approach.

Ability to validate and verify Source of Funds and Source of Wealth requirements with the ability to validate and verify both using independent sources.

Apply knowledge to conduct new business risk assessments with due regard to regulatory requirements and quality standards set by the regulator and CIG policies and procedures.

Articulate and communicate with fact and confidence to clients and stakeholders regarding CDD/EDD deficiencies identified as part of the review process.

Understand and apply client risk assessment standard methodology; identifying and recommending any incidences where standards could be challenged based on a structured, thought-out risk-based approach.

Identifying and assessing high risk indicators and mitigating where appropriate through the client risk assessment.

Ability to undertake and document an effective customer risk assessment resulting in an appropriate risk rating.

Document and record full assessment including all risk factors and mitigating factors that were considered to determine final risk rating.

Other requirements

• Be educated to degree level and/or have an AML or Compliance Qualification would be advantageous
• Be detail orientated, with a high degree of accuracy
• Strong IT skills are desired in all Microsoft applications
• Strong organisational and time management skills
• Consistently perform allocated tasks promptly within deadlines and to a high standard
• Strong client communication skills (verbal and written)
• Be understanding of the importance of responding promptly to customer queries and providing timely feedback
• Promote trust in the workplace through open and honest communication with colleagues
• Be able to effectively prioritise workloads based on customer and regulatory requirements
• Inspire and motivate co-workers by maintaining a positive attitude
• Think outside the box’ to find a solution when a problem has been identified
• Remain task focused to end result
• Strong client communication skills (verbal and written) in relation to complex but routine matters

Who we are

At Capital International, we're more than just a company; we're a vibrant team of innovators dedicated to putting our clients at the centre of everything we do. From a small investment firm established in 1996 in the Isle of Man, we've evolved into a dynamic global team of over 240 professionals based in the Isle of Man, South Africa and Jersey, all united by a shared vision. Our significant growth over the past two decades has not dulled our commitment to the family values that were woven into our foundation. Embracing a culture of Innovation, Integrity, and Excellence, we empower our team members to think creatively and push boundaries in everything they do. Join us, and be part of a forward-thinking environment where your ideas can thrive and make a real impact in propelling us forward.

Our promise to you

At Capital, we invest wholeheartedly in our people, offering not just competitive salaries but a comprehensive range of benefits that prioritise your well-being and career advancement. Enjoy the peace of mind that comes with private health care and life insurance, while our flexible working hours ensure you achieve the perfect work-life balance. Our pension scheme, alongside volunteering opportunities for those keen to give back, reflects our commitment to your future and our community.

We believe in empowering our team members to take charge of their growth. That’s why we provide extensive training and development programmes designed to help you drive your career forward and hone your leadership skills. Moreover, you’ll have unique access to our innovative products, allowing you to engage fully with your professional environment.

If our benefits resonate with you, you’ll also appreciate the positive and supportive atmosphere created by our welcoming colleagues. At Capital, we cultivate a culture built on trust and open communication, where collaboration is key, and every achievement is celebrated. Join us and contribute to a team that strives for excellence and values your unique insights and contributions.

• Transparent Communication : Embrace open dialogue and transparency. Your voice matters!
• Excellence Commitment: Keep promises, deliver quality work, and take ownership.
• Respectful Collaboration: Value diverse perspectives through constructive discussions.
• Result Recognition: Celebrate success and take pride in your impact.
• Team Synergy: Stand by your decisions, support your team, and take pride in our collective achievements.

Don’t just watch what we accomplish, be a fundamental part of our successes, embody our behaviours and apply today!

It is the policy of Capital International to ensure equal employment opportunity without discrimination or harassment on the basis of race, colour, creed, religion, national origin, citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, genetic information, or any other basis protected by law.

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Job Purpose

The main purpose of this role is to provide client support by resolving requests and incidents to ensure optimal infrastructure functionality. This is a 1st line support role.

Key Responsibilities

1. Process client requests and resolve incidents swiftly
2. Ensure hardware, desktop, network, app and connectivity functionality
3. Collaborate with third party service providers to resolve technical issues
4. Maintain functional network and infrastructure knowledge
5. Perform network and infrastructure maintenance
6. Ensure ticket closure is resolved timeously
7. Achieve optimal BSC performance
8. Ensure client satisfaction

Technical Skills

1. Technical and product knowledge; hardware and software
2. Proficiency in Office 365 and servicing certificates
3. Knowledge and experience with third party service provider products
4. Understanding of network connections and functionality
5. Strong interpersonal skills
6. Effective communication skills
7. Ability to build relationships
8. 2 - 3 years of support experience
9. Any IT related experience
10. Extensive experience in hardware, application, and software understanding

Desired Experience & Qualification

1. Process driven
2. Resilience
3. Learning potential
4. Strategic insight
5. Relationship building

Package & Remuneration

This is a permanent role onsite.

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Overview .

JBT Marel has an opportunity for a Technical Support Engineer (Mechanical) to join our team based in Cape Town

The Opportunity .

The ideal candidate will be responsible for the development and review of service products with the aim to increase revenue.

This role requires a strong technical background and a commitment to delivering exceptional customer service which will include the following:

• Development of Service Products e.g., Tactical / Strategic Technical Solutions and Go-to-Market
• Strategies with the aim to increase revenue (ProCare, Consumables, Retrofits…)
• Develop, review, and improve service, EOL (end of life) and upgrade kits for all equipment sold and maintained in Southern African region.
• Create and maintain ‘as-built’ diagrams/documentation, as well as process and procedure documentation to be used as group standard within Customer Service.
• Build and maintain relationships with existing customers (Partner Management).
• Follow up with existing customers on rebuild proposals, projects, and breakdowns and promote JBT Marel Spares, Service, Rebuilds and Upgrade Kits.
• Customer emergency support (internal support to customer and JBT Marel field team).
• Engineering support to field technicians and on-site project coordinator.
• Oversee warranty process, repairs and/or replacements. Investigate and propose improvement or changes to rectify issues.
• Present solutions for future needs and future projects to upper management.
• Engineering support to RSA Engineering Office - when required.
• Explain and simplify complex technical and design concepts.
• Collaborate with Sales, Customer Service, and Operations team members on new concepts, solutions, proposals, and Request for Proposal (RFPs) to future customers.
• Liaise with JBT Marel international offices on latest and new developments of existing equipment to support customers on all product lines in region.
• Preparation and presentation of various Customer Services value add initiatives to management and potential customers.

Requirements and Skills:

• Mechanical Diploma / Degree (or equivalent).
• Minimum 3 to 5 years business experience required, preferably in a manufacturing environment.
• English and Afrikaans proficiency (oral & written).
• A good/deep understanding of JBT Product Lines and market dynamics.
• Enthusiastic about implementing change and challenging status quo.
• Entrepreneurial spirit and can-do attitude.
• Enjoys working cross-departmentally (interconnected with JBT Marel Regional team, Customers, and other supporting functions).
• Eager to learn, initiative taker and problem-solver.
• Proactive and continuous improvement attitude.
• Meticulous and organized.
• Have a good temper to handle disputes and emergencies and must be service-oriented.

Why work at JBT .

Our benefits include .

• Medical aid (optional)
• Pension fund
• Income protection cover
• Group Life cover
• 13th Cheque

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

About JBT Marel .

JBT Marel is an international market leading company in the global food processing industry. We have offices in more than 25 countries all over the world. We are growing both organically and by acquisitions and are continuously looking for new employees that want to grow with us! We offer you the growth potential of a company with a developing technology that is unique in its field, plus a collaborative working environment where your individuality, imagination and talent will be recognized and rewarded.

Our benefits include .

• Medical aid (optional)
• Pension fund
• Income protection cover
• Group Life cover
• 13th Cheque

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

About JBT Marel .

JBT Marel is an international market leading company in the global food processing industry. We have offices in more than 25 countries all over the world. We are growing both organically and by acquisitions and are continuously looking for new employees that want to grow with us! We offer you the growth potential of a company with a developing technology that is unique in its field, plus a collaborative working environment where your individuality, imagination and talent will be recognized and rewarded.

The ideal candidate will be responsible for the development and review of service products with the aim to increase revenue.

This role requires a strong technical background and a commitment to delivering exceptional customer service which will include the following:

• Development of Service Products e.g., Tactical / Strategic Technical Solutions and Go-to-Market
• Strategies with the aim to increase revenue (ProCare, Consumables, Retrofits…)
• Develop, review, and improve service, EOL (end of life) and upgrade kits for all equipment sold and maintained in Southern African region.
• Create and maintain ‘as-built’ diagrams/documentation, as well as process and procedure documentation to be used as group standard within Customer Service.
• Build and maintain relationships with existing customers (Partner Management).
• Follow up with existing customers on rebuild proposals, projects, and breakdowns and promote JBT Marel Spares, Service, Rebuilds and Upgrade Kits.
• Customer emergency support (internal support to customer and JBT Marel field team).
• Engineering support to field technicians and on-site project coordinator.
• Oversee warranty process, repairs and/or replacements. Investigate and propose improvement or changes to rectify issues.
• Present solutions for future needs and future projects to upper management.
• Engineering support to RSA Engineering Office - when required.
• Explain and simplify complex technical and design concepts.
• Collaborate with Sales, Customer Service, and Operations team members on new concepts, solutions, proposals, and Request for Proposal (RFPs) to future customers.
• Liaise with JBT Marel international offices on latest and new developments of existing equipment to support customers on all product lines in region.
• Preparation and presentation of various Customer Services value add initiatives to management and potential customers.

Requirements and Skills:

• Mechanical Diploma / Degree (or equivalent).
• Minimum 3 to 5 years business experience required, preferably in a manufacturing environment.
• English and Afrikaans proficiency (oral & written).
• A good/deep understanding of JBT Product Lines and market dynamics.
• Enthusiastic about implementing change and challenging status quo.
• Entrepreneurial spirit and can-do attitude.
• Enjoys working cross-departmentally (interconnected with JBT Marel Regional team, Customers, and other supporting functions).
• Eager to learn, initiative taker and problem-solver.
• Proactive and continuous improvement attitude.
• Meticulous and organized.
• Have a good temper to handle disputes and emergencies and must be service-oriented.

#J-18808-Ljbffr

Overview .

JBT Marel has an opportunity for a Technical Support Engineer (Mechanical) to join our team based in Cape Town

The Opportunity .

The ideal candidate will be responsible for the development and review of service products with the aim to increase revenue.

This role requires a strong technical background and a commitment to delivering exceptional customer service which will include the following:

• Development of Service Products e.g., Tactical / Strategic Technical Solutions and Go-to-Market
• Strategies with the aim to increase revenue (ProCare, Consumables, Retrofits…)
• Develop, review, and improve service, EOL (end of life) and upgrade kits for all equipment sold and maintained in Southern African region.
• Create and maintain ‘as-built’ diagrams/documentation, as well as process and procedure documentation to be used as group standard within Customer Service.
• Build and maintain relationships with existing customers (Partner Management).
• Follow up with existing customers on rebuild proposals, projects, and breakdowns and promote JBT Marel Spares, Service, Rebuilds and Upgrade Kits.
• Customer emergency support (internal support to customer and JBT Marel field team).
• Engineering support to field technicians and on-site project coordinator.
• Oversee warranty process, repairs and/or replacements. Investigate and propose improvement or changes to rectify issues.
• Present solutions for future needs and future projects to upper management.
• Engineering support to RSA Engineering Office - when required.
• Explain and simplify complex technical and design concepts.
• Collaborate with Sales, Customer Service, and Operations team members on new concepts, solutions, proposals, and Request for Proposal (RFPs) to future customers.
• Liaise with JBT Marel international offices on latest and new developments of existing equipment to support customers on all product lines in region.
• Preparation and presentation of various Customer Services value add initiatives to management and potential customers.

Requirements and Skills:

• Mechanical Diploma / Degree (or equivalent).
• Minimum 3 to 5 years business experience required, preferably in a manufacturing environment.
• English and Afrikaans proficiency (oral & written).
• A good/deep understanding of JBT Product Lines and market dynamics.
• Enthusiastic about implementing change and challenging status quo.
• Entrepreneurial spirit and can-do attitude.
• Enjoys working cross-departmentally (interconnected with JBT Marel Regional team, Customers, and other supporting functions).
• Eager to learn, initiative taker and problem-solver.
• Proactive and continuous improvement attitude.
• Meticulous and organized.
• Have a good temper to handle disputes and emergencies and must be service-oriented.

Why work at JBT .

Our benefits include .

• Medical aid (optional)
• Pension fund
• Income protection cover
• Group Life cover
• 13th Cheque

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

About JBT Marel .

JBT Marel is an international market leading company in the global food processing industry. We have offices in more than 25 countries all over the world. We are growing both organically and by acquisitions and are continuously looking for new employees that want to grow with us! We offer you the growth potential of a company with a developing technology that is unique in its field, plus a collaborative working environment where your individuality, imagination and talent will be recognized and rewarded.

#J-18808-Ljbffr

Technical Support Specialist

What’s holding global brands back in South Africa isn’t demand. It’s friction. We’re changing that. If you're excited by complex challenges, care about doing things properly, and thrive in a fast-moving environment, this is a rare opportunity to do your best work.

The problem Precium is solving:

Global businesses want to grow across the continent but broken payment experiences, regulatory minefields, and infrastructure gaps get in the way.

Precium helps global brands reduce payment failures, navigate local regulations, and get paid, reliably and at scale.

We build payment infrastructure that reduces friction, increases revenue, and ensures compliance without compromising performance.

From reconciliation to payouts, we handle the complexity so our clients can operate with confidence.

Our clients include South Africa’s biggest enterprises and some of the world’s most recognisable consumer brands. We're backed by global investors like QED Investors, Partech, and SpeedInvest, and we’re building for scale, for depth, and for the long term.

We’re a team of builders who care about craft, rigour, and impact. We value the effort it takes to do hard things well and we’re excited by the opportunity to shape how the world does business in South Africa.

We give global brands the infrastructure, insight, and control they need to grow in South Africa.

The role

We're seeking a Technical Support Specialist to join our team and play a central role in providing exceptional support to our merchants after they go live on our platform. In this role, you will be responsible for resolving complex technical issues related to our payment platform, API integration, transaction flows, and platform monitoring. You will report to the Payment Operations Manager.

If you thrive in a fast-paced environment and excel at technical troubleshooting with a customer-focused approach, we want to hear from you.

Why this role matters:

As a Technical Support Specialist, you will be crucial in ensuring seamless merchant experiences and maintaining customer trust. Your work will directly impact merchant satisfaction and the smooth operation of our platform.

Why Precium

At Precium, ambition is expected. We believe this is what it takes to build something that lasts.

• Partner with some of the world’s most ambitious merchants and orchestrators as they expand into South Africa.
• Build from first principles whether you're designing a system, solving a client problem, or rewriting a process.
• Join a team that values precision, curiosity, and discipline, and backs it up with high trust and high standards.
• Competitive salary, ESOP, and benefits.

Who you are

You’re a sharp thinker and an even sharper doer. You care about the details, ask good questions, and enjoy learning as you go. You’re motivated by challenges, not discouraged by them. You like solving hard problems with other smart people. You don’t need hand-holding, but you value open feedback and being part of a strong, honest team.

The ideal candidate will possess:

• Technical Troubleshooting – Ability to diagnose and resolve complex technical issues efficiently, especially related to APIs, integration, and transactions.
• API Knowledge – Hands-on experience working with and troubleshooting RESTful APIs, using tools like Postman.
• Coding Languages – Proficiency in multiple programming languages such as JavaScript, Python, or C# to troubleshoot code-level problems.
• Incident Management – Experience managing and resolving platform incidents, including escalating issues to engineering teams.
• Payments Industry Familiarity – Understanding of payment gateways, transaction processing, and related technologies.

Key responsibilities

• Provide advanced technical support for API integration, Postman troubleshooting, and transaction processing.
• Diagnose and troubleshoot integration issues between Precium's platform and merchant systems.
• Monitor the platform to identify and address transaction failures and system performance issues.
• Manage engineering escalations, collaborating closely with developers for timely solutions.
• Assist with card data and vault migrations, ensuring smooth customer transitions.
• Offer support and guidance as the escalation point for unresolved technical issues.
• Document troubleshooting steps, solutions, and platform knowledge to enhance support processes.

Challenges you’ll need to solve

• Tackle complex technical issues in a fast-paced environment where precision is key.
• Serve as a knowledge resource and escalation point for internal and external stakeholders.
• Balance multiple support priorities while maintaining a high standard of customer service.

How we work

At Precium we follow 5 guiding values. These values underpin our day-to-day, guide our decision making both externally and internally and describe who we are.

• We spell Client with a capital C
• We speak and seek truth and transparency
• We are here to win the match together
• We continuously level up
• We take action

Job details

• Cape Town based (Min 1 day in office)
  
• Preferred start date: 1st June 2025
• Role budget: Disclosed in intro call
• Contractor or permanent: Permanent

This is a chance to do your best work and help lead Precium’s next chapter of growth as we shape how global merchants do business in South Africa.

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• 12 years of experience in technical support or IT background
• 1-2 years experience within a BPO contact centre
• Provide excellent customer experience through technical support
• Strong troubleshooting skills with hardware (e.g., receipt printers, tablets, scanners) and software .
• Experience with POS systems (e.g. Square, Toast, etc.). will be a PLUS
• Proficiency with CRM
• Comfortable working in a shift-based environment , including weekends.
• Strong communication skills and a customer-first attitude.
• Ability to work independently and manage time effectively.
• Follow escalation procedures as required.
• Troubleshoot and resolve customer issues promptly and efficiently.
• Proven troubleshooting skills, especially with new or complex issues
• Collaborate with team members to enhance customer experiences
• Retail or hospitality experience
• Passion for technology

The position requires flexibility to work in a rotational shift environment , including evenings, weekends, or public holidays

Job Types: Full-time, Permanent
Pay: From R10 500,00 per month

12 years of experience in technical support or IT background 1-2 years experience within a BPO contact center Provide excellent customer experience through technical support Strong troubleshooting skills with hardware (e.g., receipt printers, tablets, scanners) and software . Experience with POS systems (e.g. Square, Toast, etc.). will be a PLUS Proficiency with CRM Comfortable working in a shift-based environment , including weekends. Strong communication skills and a customer-first attitude. Ability to work independently and manage time effectively. Follow escalation procedures as required. Troubleshoot and resolve customer issues promptly and efficiently. Proven troubleshooting skills, especially with new or complex issues Collaborate with team members to enhance customer experiences Retail or hospitality experience Passion for technology The position requires flexibility to work in a rotational shift environment , including evenings, weekends, or public holidays Job Types: Full-time, Permanent Pay: From R10 500,00 per month

12 years of experience in technical support or IT background 1-2 years experience within a BPO contact centre Provide excellent customer experience through technical support Strong troubleshooting skills with hardware (e.g., receipt printers, tablets, scanners) and software . Experience with POS systems (e.g. Square, Toast, etc.). will be a PLUS Proficiency with CRM Comfortable working in a shift-based environment , including weekends. Strong communication skills and a customer-first attitude. Ability to work independently and manage time effectively. Follow escalation procedures as required. Troubleshoot and resolve customer issues promptly and efficiently. Proven troubleshooting skills, especially with new or complex issues Collaborate with team members to enhance customer experiences Retail or hospitality experience Passion for technology The position requires flexibility to work in a rotational shift environment , including evenings, weekends, or public holidaysJob Types: Full-time, PermanentPay: From R10 500,00 per month

Overview. JBT Marel has an opportunity for a Technical Support Engineer (Mechanical) to join our team based in Cape Town The Opportunity. The ideal candidate will be responsible for the development and review of service products with the aim to increase revenue. This role requires a strong technical background and a commitment to delivering exceptional customer service which will include the following: Development of Service Products e.g., Tactical / Strategic Technical Solutions and Go-to-Market Strategies with the aim to increase revenue (Pro Care, Consumables, Retrofits…) Develop, review, and improve service, EOL (end of life) and upgrade kits for all equipment sold and maintained in Southern African region. Create and maintain ‘as-built’ diagrams/documentation, as well as process and procedure documentation to be used as group standard within Customer Service. Build and maintain relationships with existing customers (Partner Management). Follow up with existing customers on rebuild proposals, projects, and breakdowns and promote JBT Marel Spares, Service, Rebuilds and Upgrade Kits. Customer emergency support (internal support to customer and JBT Marel field team). Engineering support to field technicians and on-site project coordinator. Oversee warranty process, repairs and/or replacements. Investigate and propose improvement or changes to rectify issues. Present solutions for future needs and future projects to upper management. Engineering support to RSA Engineering Office - when required. Explain and simplify complex technical and design concepts. Collaborate with Sales, Customer Service, and Operations team members on new concepts, solutions, proposals, and Request for Proposal (RFPs) to future customers. Liaise with JBT Marel international offices on latest and new developments of existing equipment to support customers on all product lines in region. Preparation and presentation of various Customer Services value add initiatives to management and potential customers. Requirements and Skills: Mechanical Diploma / Degree (or equivalent). Minimum 3 to 5 years business experience required, preferably in a manufacturing environment. English and Afrikaans proficiency (oral & written). A good/deep understanding of JBT Product Lines and market dynamics. Enthusiastic about implementing change and challenging status quo. Entrepreneurial spirit and can-do attitude. Enjoys working cross-departmentally (interconnected with JBT Marel Regional team, Customers, and other supporting functions). Eager to learn, initiative taker and problem-solver. Proactive and continuous improvement attitude. Meticulous and organized. Have a good temper to handle disputes and emergencies and must be service-oriented. Why work at JBT. Our benefits include. Medical aid (optional) Pension fund Income protection cover Group Life cover 13th Cheque We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. About JBT Marel. JBT Marel is an international market leading company in the global food processing industry. We have offices in more than 25 countries all over the world. We are growing both organically and by acquisitions and are continuously looking for new employees that want to grow with us! We offer you the growth potential of a company with a developing technology that is unique in its field, plus a collaborative working environment where your individuality, imagination and talent will be recognized and rewarded. Our benefits include. Medical aid (optional) Pension fund Income protection cover Group Life cover 13th Cheque We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace. About JBT Marel. JBT Marel is an international market leading company in the global food processing industry. We have offices in more than 25 countries all over the world. We are growing both organically and by acquisitions and are continuously looking for new employees that want to grow with us! We offer you the growth potential of a company with a developing technology that is unique in its field, plus a collaborative working environment where your individuality, imagination and talent will be recognized and rewarded. The ideal candidate will be responsible for the development and review of service products with the aim to increase revenue. This role requires a strong technical background and a commitment to delivering exceptional customer service which will include the following: Development of Service Products e.g., Tactical / Strategic Technical Solutions and Go-to-Market Strategies with the aim to increase revenue (Pro Care, Consumables, Retrofits…) Develop, review, and improve service, EOL (end of life) and upgrade kits for all equipment sold and maintained in Southern African region. Create and maintain ‘as-built’ diagrams/documentation, as well as process and procedure documentation to be used as group standard within Customer Service. Build and maintain relationships with existing customers (Partner Management). Follow up with existing customers on rebuild proposals, projects, and breakdowns and promote JBT Marel Spares, Service, Rebuilds and Upgrade Kits. Customer emergency support (internal support to customer and JBT Marel field team). Engineering support to field technicians and on-site project coordinator. Oversee warranty process, repairs and/or replacements. Investigate and propose improvement or changes to rectify issues. Present solutions for future needs and future projects to upper management. Engineering support to RSA Engineering Office - when required. Explain and simplify complex technical and design concepts. Collaborate with Sales, Customer Service, and Operations team members on new concepts, solutions, proposals, and Request for Proposal (RFPs) to future customers. Liaise with JBT Marel international offices on latest and new developments of existing equipment to support customers on all product lines in region. Preparation and presentation of various Customer Services value add initiatives to management and potential customers. Requirements and Skills: Mechanical Diploma / Degree (or equivalent). Minimum 3 to 5 years business experience required, preferably in a manufacturing environment. English and Afrikaans proficiency (oral & written). A good/deep understanding of JBT Product Lines and market dynamics. Enthusiastic about implementing change and challenging status quo. Entrepreneurial spirit and can-do attitude. Enjoys working cross-departmentally (interconnected with JBT Marel Regional team, Customers, and other supporting functions). Eager to learn, initiative taker and problem-solver. Proactive and continuous improvement attitude. Meticulous and organized. Have a good temper to handle disputes and emergencies and must be service-oriented. #J-18808-Ljbffr