18 Policy Assistant jobs in South Africa

Empowering Africa's tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary
Optimise the profit and economic value of portfolios of Growth Business key account clients requiring medium to high complexity commercial banking requirements by focusing:

• origination efforts to quire new clients;
• cross-sell to existing client base;
• coverage efforts to service clients in accordance to the segment CVP

Job Description
Drive Financial Targets:
Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base

Relationship and Service Management:
Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients

Manage Risk Assessment:
Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.

Collaboration:
Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education
Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised

When it comes to putting people first, we're number 1.
The number 1 Top Employer in South Africa.

Certified by the Top Employer Institute 2025

Role Purpose/Business Unit:
To oversee and manage the segment sales teams, and collaborates with internal and external stakeholders with the objective to defend and grow the segment base, through ensuring account planning and opportunity management translate to sales, implementation and delivery of service that are geared towards the achievement of segment sales targets, customer experience and commercial objectives of the portfolio i.e. meeting annual targets on sales, revenue, profitability margins etc .

Your responsibilities will include:
Sales Management

• Manage, monitor and review segment sales targets
• Contribute to sales targets setting for the respective segment sales team in line with overall sales target
• Operationalise the sales plan so as to meet the segment sales targets
• Develop a sales plan and monitoring its implementation
• Leadership of virtual segment account teams to meet targets for profitability and revenues
• Lead development of contact strategies and account development plans (ADP) for each of the allocated accounts within the portfolio
• Lead development of a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated segment accounts to ensure sales prospects are closed
• Ensure operational Service delivery of all service touchpoints through the management and mentorship of the segment sales team
• Identify potential new opportunities through analysis of business intelligence reports
• Understand customer patterns and market behaviour to inform data-driven forecasting strategies to increase profitability through improved targeted sales strategies
• Provide leadership, guidance and motivation to the segment sales team
• Direct lead generation initiatives to support new business acquisition via the sales segment team
• Represent Vodacom at client negotiations
• Drive market leadership on Customer NPS through understanding the value of profitable customers and delivering outstanding service

Stakeholder Management

• Establish and monitor healthy, diverse internal and external relations and implement remedial actions where required, in the achievement of organisational goals
• Develop a healthy, productive, and respectful relationship with all stakeholders based on integrity and professionalism
• Develop relationships to create new value and opportunities
• Develop and maintain key account relationships with channel partners, ensuring that channel partners are aligned to the customer experience expectations and to the sales partner strategy framework
• Proactively manage communication to relevant stakeholders in line with the customer product life cycle
• Develop contact strategies and account development plans (ADP) for allocated accounts
• Own escalated customer complaints from a service perspective
• Resolve sales and pricing claims on debtors trading accounts
• Serve as the link of communication between key customers and internal teams
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Provide account data to the manager for developing a sales plan and monitoring its implementation
• Develop a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated accounts to ensure sales prospects are closed
• Resolve any issues and problems faced by customers and deal with complaints to maintain

Reporting

• Prepare monthly/ Weekly Run Rate and Demand Management
• Perform Sales Analysis by product
• Annual Sales Strategy & Budget Planning
• repare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
• Forecast and track key account metrics
• Prepare reports on account status, give recommendations to maximize sales as per the identifying trends, gaps and opportunities. (Strategic Account Plan / Joint Account Planning)

Delivering through People

• Oversee the activities of the segment team to ensure effective delivery of business outcomes
• Supports and enables the team to succeed by encourage frequent knowledge sharing between team members amongst other enablement initiatives
• Create fit for future organisation capability through skills development informed by skill gap analysis in line with business strategy and ensuring that the identified skills gaps, are addressed through training
• Develop a high performing team by embedding formal performance management process, informal coaching through continuous 1:1 performance discussion
• Embed the Spirit of Vodacom by living the Spirit behaviours and ensuring consistent Spirit engagement initiatives
• When required, initiate disciplinary processes for team members calling on support from HR when required
• Resolve grievances raised by team members and escalate only if required
• Motivate team members and ensure that their efforts are recognised by using Vodafone Stars platform.

The ideal candidate for this role will have:

• Degree / Diploma – Essential. (A 3-year Sales / Technical or Business Diploma/Degree or SAQA Accredited relevant Equivalent)

• A Post Graduate Degree in Sales/Marketing/Business Commerce or related field advantageous

• A minimum of 8 years' Sales and Service experience in the telecommunications or technology related environments e.g. (ICT) with demonstrated experience in:

• Portfolio management

• Ability to increase NPS results and reduce administrative expense

• Ability to build relationships

• 2 years management experience

Technical Competencies

• Growth mind set and out of box thinking
• Experience in solution selling within enterprise customers
• Deep understanding of the customer's business, it's market and industry alongside key decision-makers and influencers in account organisation
• Ability to translate customer's objectives and strategy into relevant Vodacom Business propositions
• Successful track record of managing sales teams and demonstrate profitable revenue growth
• Translates strategy into clear areas of focus and priorities for
• Understanding of the SA telecommunication landscape
• Understanding of Companies customer requirements
• Understanding of technical concepts and the ability to communicate it as viable appealing market offerings
• Understanding of SA business landscape
• Understanding of the Value Chain Analysis with regards to various customer businesses
• Customer Focus: Prioritising customer needs and delivering excellent service
• Accountability: seeks feedback and identifies opportunities for improvement or innovation
• Collaboration: Actively fosters collaboration, seeks input and effectively partners
• Resilience: Actively seeks opportunities for growth, demonstrates a strong commitment to self-improvement and has a growth mindset
• Flexibility: uses various techniques to influence others (lobbies, approaches decision makers, finds sponsors)
• People Management: Ensure team work together to deliver on their responsibilities creating accountability and ownership
• Organisational Savvy: Demonstrates strong understanding of assigned strategy for the Business/ Function and creates strong team alignment to the strategy

We make an impact by offering:

• Enticing incentive programs and competitive benefit packages
• Retirement funds, risk benefits, and medical aid benefits
• Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies

Closing date for Applications:
23 September 2025.
The base location for this role is
Port Elizabeth.
The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

Empowering Africa's tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary
Optimise the profit and economic value of portfolios of Premium Business key account clients requiring high complexity commercial banking requirements by focusing:

• origination efforts to quire new clients;
• cross-sell to existing client base;
• coverage efforts to service clients in accordance to the segment CVP

Job Description
Drive Financial Targets
: Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base

Relationship and Service Management:
Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients

Manage Risk Assessment:
Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.

Collaboration:
Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education
National Diplomas and Advanced Certificates: Business, Commerce and Management Studies

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Join a fast-growing UK technology delivery partner and help us win major government projects.

At
Residency
, we deliver
technology and digital transformation projects for the UK public sector
through outcome-based Statements of Work. We're expanding our
Cape Town team
and looking for a talented
Bid Writer
to help take our business to the next level.

You'll be part of our core UK Public Sector bid function — creating compelling, compliant, and creative proposals that win work across frameworks like:

• Technology Services 4 (TS4)
• Digital Outcomes & Specialists (DOS 7)
• Department for Education – Product, Delivery & Data / UCD
• Defence & Security (DDAD Framework)
• NHS England DDaT, G-Cloud 15, Home Office AI Projects
  ,

These are large-scale programmes shaping how digital transformation happens across government — and you'll be at the heart of every win.

What You'll Do

• Write persuasive, high-impact bids that showcase Residency's capability.
• Collaborate with delivery and leadership teams across the UK and South Africa.
• Manage bid responses end-to-end — from storyboarding to submission.
• Build and refine our bid library as we grow our UK public sector presence.

What We're Looking For

• Experience writing successful bids for
  UK public sector frameworks
• Excellent writing skills and attention to detail.
• Confident working under pressure and managing multiple deadlines.
• A genuine interest in digital transformation, public services, and technology.

Why Join Residency

• Work on bids that
  shape the UK's digital future
  .
• Grow your career as we expand globally.
• Supportive culture, meaningful work, and visible impact.

Apply now or message us directly to learn more about joining
Residency
.

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll build

• In this role, you'll build and maintain relationships with public sector customers, prospective customers, and partners—ensuring customer satisfaction and driving value.
• You'll be responsible for delivering SAP's products and solutions tailored to public sector needs, supporting digital transformation and modernization initiatives.
• Your work will directly impact the continuity and expansion of the customer's ongoing business with SAP, supporting efforts to ensure solutions are adopted and value is realized in the public sector.

What you bring

• Essential Technical Skills: Deep knowledge of project management and strong functional skills. Experience with public sector processes and regulations. Certifications such as PMI, Six Sigma, or equivalent (Black Belt level if in Six Sigma) are highly advantageous.
• Experience Level: Sound professional experience in the public sector, with a background in managing high-volume or high-risk projects. Understanding of government procurement processes.
• Mindset: A proactive problem-solver who can navigate complex public sector environments. Ability to find common ground for cooperation within project teams and communicate effectively with stakeholders.

Nice-to-Have:

• Previous experience in using SAP solutions within the public sector.
• A strong network within government agencies and public sector organizations.

Where you belong

Focus:

• Team Culture: Our team is dynamic and collaborative, working together to achieve common goals. We thrive on solving complex issues unique to the public sector and delivering quality outcomes that improve public services.
• Thrive Here If: You enjoy working in a structured yet innovative environment, are detail-oriented, and excel at building strategic partnerships with key decision-makers in government and public sector organizations.
• Collaboration: We regularly communicate project status and updates, ensuring that everyone is aligned and working towards the same objectives. We work closely with cross-functional teams to deliver tailored solutions.
• Growth Opportunities: There are ample opportunities for learning and development, including programs to enhance your project management, communication, and public sector-specific skills. The role may also include team lead or supervisory responsibilities, providing a pathway for career progression.
• Unique Aspects: We value diversity and inclusion, fostering a sense of community and belonging. Our workplace is unique in that it encourages innovation and provides the resources to execute on high-impact projects that make a difference in society.

What we do:

• Manage projects of high volume or high risk/complexity specific to the public sector.
• Ensure business-critical and innovative results, managing goals, milestones, and budgets appropriately.
• Represent SAP to public sector customers, delivering quality outcomes and communicating relevant project information in a timely manner.
• Formulate clear project plans that include milestones, timelines, and sub-projects, while capturing stakeholder opinions and expectations.
• Share in-depth knowledge and experience with the team to enable decision-making and provide innovative solutions to complex public sector issues.

Who we are:

• A team of dedicated professionals focused on driving SAP's success through exceptional customer relationships and strategic partnerships within the public sector.
• Committed to ensuring that our solutions meet public sector needs and align with strategic government goals and financial objectives.

Join us at SAP and make a significant impact on the way public services are delivered and modernized. Be part of a team that drives innovation and excellence in the public sector.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Department:
Management Consultants

Location:
South Africa

Description
Allied Talent Partners (ATP), a Three Cairns Group initiative, is a mission-driven, not-for-profit talent marketplace focused on solving the human capital bottlenecks slowing down sustainable development efforts in emerging economies, with an initial focus on Africa. ATP connects vetted, experienced, context-relevant professionals to high-impact opportunities in energy access and sustainable development – strengthening local capacity and fuelling economic vitality. We specialize in fixed-term, deliverable-driven engagements – from interim leadership and generalist projects to niche technical expertise – handling project scoping, talent vetting and matching, contracting, payroll, and compliance so that our clients can focus on impact.

High-Level Overview
The client is a South African management consulting firm that helps institutions deliver meaningful transformation. It primarily serves the public sector, including municipalities and municipal-owned entities, tackling complex service delivery challenges. The firm works in lean, senior-led teams that focus on apprenticeship, capability building, and delivering results in real-world contexts.

The client is replacing a departing consultant and requires a generalist Consultant to join its municipal transformation team. The consultant will independently manage a defined workstream, from diagnostics and business requirements through to implementation support. Immediate assignments include a digital transformation program within a municipal entity, where the consultant will assess maturity, define future-state processes, and support system enablement on a department-by-department basis; and a productivity transformation across eight districts, helping to standardize operating models, processes, and technology.

The role requires strong problem-solving, execution and process management skills, comfort working in the public sector, and the ability to engage directly with client stakeholders. Candidates should bring depth in either digital, strategy, or operating model work, with the flexibility to grow across all three.

Role and Responsibilities
Role:
Consultant (Generalist) — Public Sector Transformation
Direct Report:
Engagement Manager (day-to-day), with oversight from Associate Partner and Managing Director
Candidates Required:
1
Key Deliverables:
The consultant will take ownership of a workstream and collaborate with colleagues, leadership, and clients to conduct diagnostics, design recommendations, drive implementation, and engage stakeholders across diverse contexts, projects, and topics. While the project pipeline is expected to evolve, initial projects include:

• Digital Transformation
  (Municipal Entities): Manage implementation of digital transformation within assigned departments.
• Onboarding & Workstream Setup:
  Review maturity tools, BRD frameworks, and prior assets; agree scope, metrics, and review cadence; and develop workplan
• Diagnostics & Maturity Assessment:
  Conduct interviews and artifact reviews; map current processes/systems; deliver maturity assessment and gap analysis.
• Business Requirements & Operating Model Alignment:
  Facilitate requirements gathering, draft BRD, and align to-be processes with governance and reporting structures.
• Solution Definition & Vendor Coordination:
  Package requirements for solution design; liaise with vendors/developers; validate designs against BRD and to-be processes.
• Implementation Support & Project Management:
  Manage RAID log, timelines, and dependencies; lead stand-ups and Steering Committee reporting; coordinate SIT/UAT testing and sign-off.
• Change Management & Enablement:
  Draft SOPs, quick guides, and training materials; prepare stakeholder comms; embed sustainability and benefits tracking.
• Performance Tracking, Handover & Rotation:
  Deliver dashboards and closure packs; capture lessons learned; rotate to next department or pivot to productivity program.
• Productivity transformation
  (Eight Districts): Manage implementation of process and operating model standardization across districts.
• Onboarding & Workstream Setup:
  Define scope for the assigned district; confirm success metrics; align with PMO governance cadence; and finalize workplan
• Diagnostics & Maturity Assessment:
  Map people, processes, and technology; identify inefficiencies, redundancies, and district-level variations.
• Business Requirements & Operating Model Alignment:
  Apply firm templates to re-engineer processes; harmonize policies, governance, and reporting lines across districts.
• Solution Definition & Tools:
  Contribute to technology selection and integration; ensure process alignment with chosen platforms.
• Implementation Support & Project Management:
  Manage RAID log, timelines, and dependencies; consolidate district inputs into the central PMO for oversight
• Change Management & Enablement:
  Develop comms, SOPs, and training to support adoption of new processes and systems.
• Performance Tracking, Handover & Rotation:
  Stand up dashboards/KPIs to track productivity gains; deliver closure packs; support PMO scaling across districts.

Requirements
Experience Required:

• ~2–3 years' experience in management consulting.
• Demonstrated ability to own a workstream end-to-end with guidance from a team lead.
• Comfort operating across strategy, digital transformation, and process/operating model; a spike in any one area is welcome.

Technical Requirements:

• 4-year degree in any discipline (minimum requirement)
• Core consulting toolkit: problem definition, structuring, analysis, recommendation, synthesis, and presentation.
• Strong PowerPoint and Excel skills for analysis and communication.
• Strong end-to-end process management, orchestrating and coordinating across all stakeholders to deliver milestones on time

Other Skills:

• Structured problem-solver; concise communicator (written decks and verbal updates).
• Strong stakeholder management skills (internally and with department-level clients)
• Learning mindset; able to switch contexts and maintain momentum under hybrid ways of working.
• High ownership, reliable follow-through, and attention to detail

**Working Arrangement

Location:
Based in Johannesburg – on-site at client locations across the metro as required
Language:
English
Travel:
TBD
Terms of agreement:

Start Date:
ASAP - Mid-October
Contracting Period:**
18–36 months

Empowering Africa's tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary
Optimise the profit and economic value of portfolios of Growth Business key account clients requiring medium to high complexity commercial banking requirements by focusing:

• origination efforts to quire new clients;
• cross-sell to existing client base;
• coverage efforts to service clients in accordance to the segment CVP

Job Description
Drive Financial Targets:
Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base

Relationship and Service Management:
Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients

Manage Risk Assessment:
Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.

Collaboration:
Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education
Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised

Empowering Africa's tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary
Optimise the profit and economic value of portfolios of Growth Business key account clients requiring medium to high complexity commercial banking requirements by focusing:

• origination efforts to quire new clients;
• cross-sell to existing client base;
• coverage efforts to service clients in accordance to the segment CVP

Job Description
Drive Financial Targets:
Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base

Relationship and Service Management:
Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients

Manage Risk Assessment:
Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.

Collaboration:
Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education
Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised