22 Policy Assistant jobs in South Africa
Team Leader-Policy Analysis
Posted 19 days ago
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To supervise and provide motivational direction to a team of Fraud Analysts to ensure delivery of an efficient and effective service to the business and Counter Fraud teams while ensuring delivery of business performance objectives, KPIs, and SLAs in accordance with company procedures and policies.
Job Responsibilities:
- Ensure delivery of targets.
- Provide reports to the Operations Manager on the status of objectives.
- Assist and provide guidance to the analysts with any queries and handle the more complex cases, if and where appropriate.
- Validate claims history while adhering to the relevant compliance procedures.
- Ensure all new policies are checked against CUE and the subsequent chase cycle is being adhered to and meets the agreed SLAs.
- Provide technical support to the team and be a referral point for handling customer complaints to achieve a positive outcome.
- Manage additional premium process to ensure outstanding debt is kept to a minimum.
- Ensure that the risk customer validation chase cycle and return post customer validation chase cycle are managed effectively.
- Provide sign-off on all voidance and cancellation decisions relating to referrals from the CFS teams, Sales and Service, and Claims.
- Conduct regular reviews to check the accuracy and quality of the team’s work.
- Deliver coaching and feedback to the team to achieve KPIs and SLAs, and conduct regular performance reviews and 1-2-1s, including probationary reviews and annual appraisals.
- Deal with all employee issues including monitoring absence and conducting disciplinaries.
- Assist the Operations Manager with the recruitment process.
- Monitor agents' calls to ensure they are following the company’s policies and procedures at all times and are compliant with FCA regulations (including TCF principles).
- Set targets for agents and deliver coaching and feedback to the team to achieve KPIs and SLAs, and conduct regular performance reviews, including probationary reviews and annual appraisals.
- Assist with the training of new recruits or re-training of current employees when required.
- Have input into and manage departmental procedures specifically in relation to policy fraud analysis, investigations, technical referral, and drive improvements in processes and systems.
- Ensure all analysts are compliant with TCF principles when liaising with customers and ensure own personal compliance with TCF principles.
- Work closely with other CFS teams and other departments to ensure consistency and best practice.
- Ensure compliance with company and other relevant standards/regulations at all times.
- Build and maintain relationships with CFS and other departments, as appropriate.
- Ensure personal and team compliance with Company Financial Crime policies and other standards and regulations.
Job Requirements:
- A minimum of Matric/NQF 4 qualification.
- RE or FAIS qualification is preferable.
- Excellent communication skills, both verbal and written.
- Negotiation and influencing skills.
- Good time management and organisation skills with the ability to prioritise work.
- Strong leadership and people management skills with the ability to motivate employees in a high-pressure environment.
- Problem-solving skills with the ability to adopt a logical approach to resolving problems.
- Strong customer service skills.
- Good numeracy and literacy skills.
- Extensive motor insurance experience.
- Extensive motor insurance policy fraud experience.
- Experience of performance management of a team.
- Experience of setting objectives.
- Solid understanding of all aspects of motor insurance, specifically with regards to policy fraud investigation and analysis/indemnity referral.
- Knowledge of fraud detection and analysis systems.
- Solid understanding of the insurance fraud intelligence model and relevant systems.
- Excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to claims.
- Solid understanding of the business objectives and operations delivery.
- Technical knowledge of insurance products and personal lines insurance.
- Comprehensive understanding of regulatory requirements and company principles (including TCF) following appropriate training.
- Sound knowledge of managing telephony systems.
- CII qualified or working towards this.
Required Skills:
- Commercially focused.
- Self-motivated and enthusiastic.
- Takes initiative to make decisions.
- An organised and proactive approach.
- Emphasis on attention to detail and accuracy.
- Able to work on own initiative and as part of a team.
- A flexible approach and positive attitude.
- Confident in presenting complex information in a clear and concise manner.
- Strives to deliver performance targets and drive business improvements to contribute to the success of the business.
Core Behaviour:
Huntswood’s employees are described as dependable, driven, and collaborative. The job holder should be able to demonstrate they are:
- Confidential, reliable, and genuine.
- Dynamic, passionate, and determined.
- Friendly, compassionate, and cooperative.
Research Assistant
Posted 4 days ago
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RESEARCH ASSISTANT (CITATION REVIEWING & DATA EXTRACTION) – X4 POSITIONS
EIGHT (8) WEEK FIXED-TERM CONTRACT
27 – 30 HOURS PER WEEK @R215 PER HOUR
p>HEAD QUARTERS, WOODSTOCK OR REMOTE (INTERNET ACCESS REQUIRED)The Desmond Tutu Health Foundation (DTHF) is a registered non-profit organisation focused on the pursuit of excellence in research, treatment, training and prevention of HIV and related infections in Southern Africa.
We have fantastic short-term opportunities for motivated individuals who are detail-oriented, organized, and able to meet deadlines. Could that be you? If so, we invite you to explore the possibility of joining us for this focused project to contribute to Desmond Tutu Health Foundation’s exciting work.
Position Overview
The Desmond Tutu Health Foundation is currently recruiting for four (4) temporary Research Assistants (Citation Reviewers and Data Extraction) for an 8-week appointment starting 1 September 2025.
The main purpose of these positions is to support a research project by reviewing pre-identified academic citations, downloading full papers, extracting relevant information, and collating this data into a structured Excel spreadsheet.
Working hours are 27–30 hours per week at R215 per hour, with some flexibility in terms of when hours are worked. The expectation is that each reviewer completes extraction for approximately 60 papers per week, with key deadlines throughout the contract period. Work can be performed either at DTHF Headquarters (Woodstock) or remotely from anywhere with stable internet access.
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li >Background in biology, medicine, psychology, or related field
- Honours or Masters-level qualification (can be ongoing)
- Proven ability to meet deadlines and manage workload independently
- Strong attention to detail and accuracy
- Proficiency with Excel (data entry, spreadsheet management)
- Familiarity with citation/reference management software (specifically) EndNote
- Ability to access and download peer-reviewed academic papers from online databases and journals (costs of non-open access papers will be covered by the employer)
- Strong written communication skills
Responsibilities:
- Access and download assigned academic papers based on pre-identified citations
- Extract key information and data points from each paper according to project requirements
- Record extracted data accurately into a supplied Excel spreadsheet template
- Maintain progress of ~60 papers reviewed per week
- Adhere to set deadlines while managing workload flexibly
- Communicate with the project lead on any challenges or issues encountered
- Ensure data collation is complete, accurate, and audit-ready
Values fit: Passion Innovation Progress Integrity Respect Excellence
Submit a detailed cover letter, updated CV with certified copy of highest qualification and details of two (2) current contactable referees by 27th August 2025. Incomplete applications will not be considered.
If you are a foreign national applying for this position please attach a copy of your work permit to your application.
Only short-listed candidates will be contacted.
If you have not heard from us within four weeks after the closing date please consider your application as unsuccessful.
We are committed to equity in our employment practices. It is our intention to appoint individuals with the aim of meeting our equity objectives. We reserve the right not to appoint if no suitable candidates are identified.
I understand and accept that by applying for this position, I authorized DTHF to process my personal information in accordance with its internal operational requirements.
I further understand that the personal information I disclose to DTHF will be processed in accordance with the requirements set out in the Protection of Personal Information Act and may include the transferring thereof to third parties for the purposes of verification.
This job may be removed before it expires.
Desmond Tutu Health Foundation is a child-friendly organisation committed to the protection of children.
For more information about the organization please visit our website.
Macroeconomic analysis and policy modelling
Posted 13 days ago
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Macroeconomic Analysis and Policy Modelling
The United Nations University World Institute for Development Economics Research (UNU-WIDER), together with the National Treasury of South Africa (NT), is opening a request for research proposals under the second phase of the Southern Africa – Towards Inclusive Economic Development (SA-TIED) programme. The papers produced under this request will be published as a part of the macro-fiscal analysis and policy modelling workstream of the programme. Submission deadline: 12 January 2024, 23:59 UTC+3.
This call invites South Africa-based researchers to apply. It offers a unique opportunity to undertake both theoretical and evidence-based research that will help identify unintended consequences of policy changes and guide macroeconomic policy design and implementation.
South Africa is currently confronted with key challenges including poverty, inequality, heightened unemployment, and high public debt, that require pressing attention to get the country’s economy back on track and generate growth. While structural reforms are required to address these challenges effectively, macroeconomic policy-driven research is also needed.
This request for research proposals therefore includes the following research areas, among others:
- Optimal design and implementation of fiscal policy (including public investment and debt, tax policy, and expenditure), and the assessment of its effectiveness.
- Analysis of monetary policy (including the evaluation of SARB core mandate of keeping inflation within the 3 to 6 percent range, and whether it has supported a stable and competitive real exchange rate), assessment of its transmission channels, and investigation of unintended effects of policy changes.
- Financial stability and macro-prudential policy, including the analysis of the impact of financial innovation on financial stability, and the design and implementation of macro-prudential policy.
- Macroeconomic policy coordination, including the investigation of the relationship between monetary and macro-prudential policy, the analysis of spill-over effects of the fiscal, monetary, and macro-prudential policy-mix.
- South Africa as a small open economy and the impacts of global shocks (both from a positive and normative perspective). Recent such disturbances include the outbreak of the global Covid pandemic and the rapidly changing geopolitical landscape, with their corollary of worsened macroeconomic and financial uncertainty, and supply chains disruption.
- Enhancement of the forecasting, policy analysis, and modelling tools, including the development of structural models that will help improve the ability to forecast and simulate the effects of potential policy changes critical for South Africa.
Invitations
Against this backdrop, UNU-WIDER together with the National Treasury announce a request for proposals on topics within the above research areas. Proposals from individuals, groups of individuals, and non-profit organizations are welcome.
Special consideration will be given to research teams that include:
- South African researchers
- Junior and early-career researchers
- Female researchers
- Researchers from historically disadvantaged universities (HDIs)
Evaluation Process and Criteria
Each proposal will be reviewed for scientific merit and feasibility. Proposals will be selected based on three criteria: (i) relevance to the research project, (ii) strength of empirical and policy contributions, and (iii) quality and clarity of writing. Based on this assessment, a pool of suitable proposals will be determined.
Only the final decision on whether or not an application is accepted will be communicated to applying researchers.
Proposal Submission Procedure
The proposal should be no more than three pages of A4 paper in length, excluding cover page and references. The cover page should contain the complete contact information of researcher(s), and a 120–150-word abstract summarizing the research question, methodological approach, and expected contribution.
Submission of proposals is done electronically by using the online form on the call’s announcement page. There are three forms to select from: one for individuals, another for groups of individuals, and a third for non-profit organizations. Details (such as address, gender, nationality, date of birth) of all researchers involved will need to be included in the form and the cover page, the proposal, and short CVs (five pages or less) of researcher/s uploaded. Please familiarize yourself with the form in advance.
Other Considerations
For successful proposals:
Researchers or their institutions (non-profit) will sign a consultant contract or an institutional contractual agreement with UNU-WIDER that follows the UNU conditions of service for Consultant Contracts (CTC), or Institutional Contractual Agreements (ICA).
Researchers/institutions will transfer copyright of research produced under the contract to UNU-WIDER. The purpose of this copyright transfer is to allow UNU-WIDER to effectively negotiate with top academic publishers in order to seek the most desirable possible publication outlet for a related set of papers/studies. If no (further) publication is to be expected by UNU-WIDER, the copyright can be transferred to the author(s). Any material published externally thereafter resulting from this body of work should carry due acknowledgement of UNU-WIDER as the original commissioning institute. A total research honorarium will be paid for the work undertaken. Submission of a budget is not required for the proposal.
Please submit your application by 12 January 2024. Any questions on the proposal process should be sent to All queries and responses will be published on the call for proposals announcement page. Selected answers will be updated on a rolling basis.
Dates (UTC+3)25 October 2023: Launch of request for research proposals
12 January 2024: Application submission deadline
15 February 2024: Target date for informing on decisions
15 August 2024: Target date for submission of first drafts of papers
1st week of September 2024: Target date for work-in-progress workshop
Mid to end-October 2024: Target date for submission of revised near-final draft papers and a one-page summary of key findings
*Knowledge-sharing events will be planned subsequently.
#J-18808-LjbffrMacroeconomic analysis and policy modelling
Posted today
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Clinic Research Assistant
Posted 9 days ago
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Clinic Research Assistant page is loadedClinic Research Assistant Apply locations Kwazulu-Natal AHRI - Durban time type Full time posted on Posted Yesterday time left to apply End Date: August 30, 2025 (12 days left to apply) job requisition id JR100566
Description:
The REFINE Study (ImpRoving outcomEs of inFants, childreN, and AdolEscents with HIV) is a participatory, community-engaged research initiative aimed at improving HIV care outcomes for childrenand adolescents in South Africa. The CRA will support recruitment, enrolment, data collection, follow-up
and psychosocial interventions in line with the protocol. The role will involve working in Department of Health (DoH) facilities and engaging with adolescents, caregivers, and healthcare workers in both urban
and rural sites.
Overview of Duties:
Overview of Duties
Recruit and enrol study participants from designated clinic catchment areas. Conduct informed consent/assent procedures. Facilitate individual interviews, focus groups and follow-up visits. Support psychosocial components of the behavioural peer-support intervention. Collect, enter and validate data (e.g., REDCap, CRFs). Liaise with nurses, doctors and community stakeholders. Support feasibility activities around microarray patches (MAPs) for ART delivery. Ensure adherence to study protocol and SOPs. Participate in training and regular study meetings. Facilitate health promotion and educational sessions where applicable.
Requirements of the Job and Minimum Qualifications
1. Grade 12 / Matric
2. Basic HIV Counselling and Adherence Counselling Certificates
3. Computer literacy (MS Office, REDCap, Tablets, Apps)
4. Valid South African driver’s license
5. Resident of the study’s catchment area
Minimum Experience 1.
1.1–2 years’ experience in community-based or clinical research
2. Participant tracking, data collection, and informed consent procedures
3. Familiarity with HIV prevention, treatment and youth health services
Skills Required
1. Verbal and written fluency in English and isiZulu
2. Strong interpersonal and counselling skills
3. Accuracy, precision, and attention to detail
4. Ability to work independently and under pressure
5. Organised, ethical, and committed to participant well-being
Worker Type:
EmployeeThe application closing date:
30 Aug 2025Please note that only shortlisted candidates will be contacted, kindly consider your application as unsuccessful if you do not hear from us within 14 days of the application closing date.
About UsAfrica Health Research Institute’s vision is optimal health and well-being of under-resourced populations.
Africa Health Research Institute (AHRI) is an independent, transdisciplinary scientific research institute based across two campuses in the province of KwaZulu-Natal (KZN) in South Africa.
AHRI’s research combines population, basic and translational, social, and clinical sciences to understand and intervene in the health and well-being of South African communities.
AHRI works in partnership with local communities and South African academic, governmental, and other policy stakeholders and collaborates with over 60 institutions globally. AHRI prioritises the training of the next generation of African scientists.
The work lives of AHRI’s ~700 scientists, students and staff members are driven by our values: ubuntu, transformation, leadership, innovation, excellence and collaboration.
Market Research Assistant
Posted 24 days ago
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At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you!
impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal and Fanatics, visit .
Your Role at ImpactWe're seeking a detail-oriented and proactive Market Research Assistant to join our marketing research team. This role is perfect for someone who wants to dive deep into market research while supporting critical business insights that drive strategic decisions. You'll work closely with our Senior Market Research & Analytics Manager and Director of Content to coordinate projects, analyze data, and help bring research findings to life for internal and external stakeholders.
What You’ll Do Research Project Support- Coordinate research project logistics, including vendor communications and participant incentive programs
- Organize and maintain research archives for easy access and knowledge sharing
- Support survey development from design through testing and launch
- Draft benchmark research reports using established templates and formats
- Assist with research report promotion by preparing key insights and supporting materials
- Prepare data for analysis
- Perform basic statistical analysis
- Create presentations and reports from research findings
- Collaborate with internal teams to enhance data visualization and reporting
- Survey tools: Experience with survey platforms like SurveyMonkey or Qualtrics, including implementing survey logic (skip, branching, quotas) and performing QA testing.
- Data skills: Expertise in Excel or Google Sheets for cleaning and structuring raw data, using pivot tables, charts, and formulas to identify key insights.
- Presentation tools: Strong skills in PowerPoint, Google Slides, or similar for creating reports and decks
- Research fundamentals: Understanding of effective survey design, principles of question construction, and data collection methodologies
- Communication: Strong written and verbal skills for clear reporting and team collaboration
- Organization: Excellent time management with ability to handle multiple projects
- Detail-oriented: Careful approach to data accuracy and quality control
- Hybrid : The ability to work at our Cape Town office 1-2 times per week with the line manager.
- Experience with project management tools (e.g., Asana, Jira)
- Data visualization skills (can be learned on the job)
- Quantitative reasoning and advanced analytical capabilities
- Market research certifications or specialized coursework
- Unlimited PTO policy
- Take the time off that you need. We are truly committed to a positive work-life balance, recognising that it is important to be happy and fulfilled in both
- Training & Development
- Learning the advanced partnership automation products
- Medical Aid and Provident Fund
- Group schemes with Discovery & Bonitas for medical aid
- Group scheme with 10X provident fund
- Stock Options
impact.com is proud to be an equal opportunity workplace. All employees and applicants for employment shall be given fair treatment and equal employment opportunity regardless of their race, ethnicity or ancestry, color or caste, religion or belief, age, sex (including gender identity, gender reassignment, sexual orientation, pregnancy/maternity), national origin, weight, neurodivergence, disability, marital and civil partnership status, caregiving status, veteran status, genetic information, political affiliation, or other prohibited non-merit factors.
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#J-18808-LjbffrResearch assistant / kzn
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Macro-fiscal analysis and policy modelling
Posted 27 days ago
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Macro-fiscal Analysis and Policy Modelling
The United Nations University World Institute for Development Economics Research (UNU-WIDER), together with the National Treasury of South Africa, is requesting research proposals under the second phase of the Southern Africa – Towards Inclusive Economic Development (SA-TIED) programme. The papers generated under this Request for Research Proposals (RfRP) will be published as a part of the macro-fiscal analysis and policy modelling workstream of the programme. Submission deadline: 15 September 2022, 23:59 UTC+3.
Arguably, one of South Africa’s main challenges is to generate economic growth that is inclusive, thus reducing unemployment, poverty, and inequality. Both fiscal and monetary policy might play a role in this. Investigating the roles of fiscal and monetary policy and understanding the nature and drivers of investment and economic growth in South Africa, the following are priority research areas:
- The role of fiscal anchors (fiscal targets) to guide sustainable fiscal policymaking and execution.
- Fiscal risk as a key component of fiscal policymaking.
- The macro-fiscal position in support of sustainable and inclusive economic growth.
- The determinants of (potential) economic growth, investment, and total factor productivity.
- The co-ordination of fiscal and monetary policy in support of macroeconomic stability and sustainable economic growth.
- Monetary policy and inflation; micro- and macro-prudential policy and financial stability, and economic growth.
Against this backdrop, UNU-WIDER together with the National Treasury of South Africa announce a Request for Research Proposals on topics within the above research areas.
Offer and ExpectationsUNU-WIDER and the National Treasury of South Africa invite proposals from qualified researchers for papers examining the questions as outlined above. Papers that pass initial screening will be considered for publication under UNU-WIDER copyright as an SA-TIED research paper and possibly also in the WIDER Working Paper Series. The working papers need to be written in English and limited to 10,000 words or less (inclusive of text, tables, figures, footnotes, references, etc.). Papers may use either theoretical or empirical approaches.
Proposals from individuals (or groups of individuals) as well as non-profit organizations are welcome. Applications from women and South African researchers are particularly encouraged. Proposals may address one or more of the research questions.
Important Dates- 1 August 2022: Launch of request for research proposals
- 31 August 2022: Deadline for questions on the proposal process
- 15 September 2022: Proposal submission deadline
- 13 October 2022: Target date for informing on funding decisions
- 28 February 2023: Target date for submission of first draft of papers
- Week of 20 March 2023: Target date for work-in-progress workshop
- 20 April 2023: Target date for submission of revised near-final draft papers and a one-page summary of key findings
Submission of proposals is done electronically by using the online form on the RfRP announcement page. There are three forms to select from: one for individuals, another for groups of individuals, and a third for non-profit organizations. Please familiarize yourself with the form in advance.
Any questions on the proposal process should be sent to by 31 August 2022. All queries and responses will be published on the RfRP announcement page. Selected answers will be updated on a rolling basis.
#J-18808-LjbffrMacro-fiscal analysis and policy modelling
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Research Assistant VI (1199 SEIU)
Posted 13 days ago
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We are seeking a dedicated and skilled individual to join the Histology and Imaging Core in the Department of Pathology, Microbiology and Immunology at New York Medical College. The histotechnologist is responsible for day-to-day operations of the core providing routine histology and special staining, immunohistochemistry, immunofluorescence and cryotomy services to the research community at NYMC and outside entities and to maintain the laboratory.
Responsibilities- Perform histology procedures including tissue processing, embedding, sectioning, staining, and mounting of tissue samples
- Operate and maintain laboratory equipment and instruments
- Maintain accurate records
- Adhere to laboratory safety protocols and quality control standards
- Prepare reagents and solutions for laboratory procedures
Education requirement: High School Diploma. An associate degree in histotechnology from a program accredited by the National Accrediting Agency for Clinical Laboratory Sciences (NAACLS) is optional
Licenses or certifications: American Society for Clinical Pathology (ASCP) Board of Certification's Histotechnician License (preferred)
Technical/computer skills: Proficient computer skills for data entry and result reporting
Prior experience: At least two years of experience working in a clinical or research laboratory setting
Other skills/requirements: Familiarity with laboratory techniques such as immunohistochemistry and molecular diagnostics. Experience with using cryostat and preparing frozen sections. Effective communication skills. Ability to multitask and prioritize workload.
Physical demands: Ability to stand and walk for prolong periods. Manual dexterity. Visual acuity.
Environmental demands: Exposure to hazards (chemicals, biologic materials) require use of personal protective equipment (gloves, mask, lab coat, etc). Some laboratory equipment (e.g., cryostat) pose certain hazards and should be handled with caution. Training and refreshers provided by the Environmental Health and Safety (EHS) department are required.
Minimum Salary USD $63,892.92/Yr.Maximum Salary USD $64,932.92/Yr. #J-18808-Ljbffr