15 Policy Analysis jobs in South Africa

Overview

The Policy Review Adviser will manage referrals received into the Policy Analysis Team from a variety of sources relating to misrepresentation, non-disclosure and potential indemnity concerns, within agreed authority levels and within agreed SLA.

• Investigate all cases of potential misrepresentation and non-disclosure at policy inception and claims stage through to completion received via a variety of referral sources into CFS; working to agreed SLA’s and following the Policy Validation Guide and CFS Procedure documents. Investigate the validity of FCIM’S customers claims history by carrying out post sale CUE (Claims Underwriting Exchange) match validation and processing any necessary changes to the policy.
• Investigate, through to a conclusion, policies where Quote Manipulation is suspected prior to the inception of the policy
• To investigate and manage any potential voidance cases referring to Policy Analysis Level 2 or Senior for sign off
• Contacting policyholders by phone and email, adhering to TCF and DPA principles, to resolve any discrepancies related to misrepresentation, non-disclosure or indemnity issues.
• To update and revise customers’ policy details making any necessary adjustments and cancellations.
• Make outbound calls to customers in relation to validation procedures/ queries whilst adhering to TCF and DPA principles.
• Administer and process incoming post and e-mail, including the scanning of relevant documents.
• Handle all complaints received effectively and efficiently adhering to FCIM Complaints policy
• Manage the delegated mailboxes ensuring all correspondence is actioned with agreed SLA’s.
• Promptly identifying matches that do not require further investigation and ensure closure is actioned in a timely manner, within SLA’s.
• Maintain positive relationships with all business employees and departments comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
• Ensure compliance with Company Policies, Values and guidelines and other relevant standards/regulations at all times
• Any other reasonable duties

• Minimum of a Matric/NQF 4 qualification
• Solid insurance experience
• Vehicle insurance claims experience
• Strong Microsoft Office experience with Word, Excel and Power - Point.
• High level Customer Service Skills

• Previous experience in a complaint handling role, ideally with experience in early resolutions
• Experience in handling fraudulent claims/misrepresentation at policy inception will be advantageous
• Previous complaint handling experience within an FCA regulated business is ideal.
• Experience taking both outbound and inbound calls
• Providing the best resolution for the customer

• Good communication skills, both verbal and written
• Good time management and organization skills
• Problem solving skills with the ability to adopt a logical approach to resolving problems
• Good data and statistical analysis skills
• Good technical skills
• IT and software skills, including good Microsoft Excel and Word knowledge

• Experience/exposure to UK customers'/clientele.
• RE qualification
• FAIS credits

Huntswood’s employees are described as dependable, driven and collaborative.

The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative

It’s not just about what we do, but the way we do it. And it’s our values that make us special.

NB: All appointments are subject to the positive outcome of pre-employment verification checks.

Apply

Job Description
Job Overview:
The Policy Review Adviser will manage referrals received into the Policy Analysis Team from a variety of sources relating to misrepresentation, non-disclosure and potential indemnity concerns, within agreed authority levels and within agreed SLA.

Job Responsibilities

• Investigate all cases of potential misrepresentation and non-disclosure at policy inception and claims stage through to completion received via a variety of referral sources into CFS; working to agreed SLA's and following the Policy Validation Guide and CFS Procedure documents Investigate the validity of FCIM'S customers claims history by carrying out post sale CUE (Claims Underwriting Exchange) match validation and processing any necessary changes to the policy.
• Investigate, through to a conclusion, policies where Quote Manipulation is suspected prior to the inception of the policy
• To investigate and manage any potential voidance cases referring to Policy Analysis Level 2 or Senior for sign off
• Contacting policyholders by phone and email, adhering to TCF and DPA principles, to resolve any discrepancies related to misrepresentation, non-disclosure or indemnity issues.
• To update and revise customers' policy details making any necessary adjustments and cancellations.
• Make outbound calls to customers in relation to validation procedures/ queries whilst adhering to TCF and DPA principles.
• Administer and process incoming post and e-mail, including the scanning of relevant documents.
• Handle all complaints received effectively and efficiently adhering to FCIM Complaints policy
• Manage the delegated mailboxes ensuring all correspondence is actioned with agreed SLA's.
• Promptly identifying matches that do not require further investigation and ensure closure is actioned in a timely manner, within SLA's.
• Maintain positive relationships with all business employees and departments comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
• Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times
• Any other reasonable duties

Job Requirements

• Minimum of a Matric/NQF 4 qualification
• Solid insurance experience
• Vehicle insurance claims experience
• Strong Microsoft Office experience with Word, Excel and Power - Point.
• High level Customer Service Skills

Experience Required

• Previous experience in a complaint handling role, ideally with experience in early resolutions
• Experience in handling fraudulent claims/misrepresentation at policy inception will be advantageous
• Previous complaint handling experience within an FCA regulated business is ideal.
• Experience taking both outbound and inbound calls
• Providing the best resolution for the customer

Skills Required

• Good communication skills, both verbal and written
• Good time management and organization skills
• Problem solving skills with the ability to adopt a logical approach to resolving problems
• Good data and statistical analysis skills
• Good technical skills
• IT and software skills, including good Microsoft Excel and Word knowledge

Preferred Requirements/Skills

• Experience/exposure to UK customers'/clientele.
• RE qualification
• FAIS credits

Core Behaviour
Huntswood's employees are described as dependable, driven and collaborative.

The job holder should be able to demonstrate they are:

• Confidential, reliable and genuine
• Dynamic, passionate and determined
• Friendly, compassionate and cooperative

"It's not just about what we do, but the way we do it. And it's our values that make us special."

NB: All appointments are subject to the positive outcome of pre-employment verification checks.
Apply

To supervise and provide motivational direction to a team of Fraud Analysts to ensure delivery of an efficient and effective service to the business and Counter Fraud teams while ensuring delivery of business performance objectives, KPIs, and SLAs in accordance with company procedures and policies.

Job Responsibilities:

• Ensure delivery of targets.
• Provide reports to the Operations Manager on the status of objectives.
• Assist and provide guidance to the analysts with any queries and handle the more complex cases, if and where appropriate.
• Validate claims history while adhering to the relevant compliance procedures.
• Ensure all new policies are checked against CUE and the subsequent chase cycle is being adhered to and meets the agreed SLAs.
• Provide technical support to the team and be a referral point for handling customer complaints to achieve a positive outcome.
• Manage additional premium process to ensure outstanding debt is kept to a minimum.
• Ensure that the risk customer validation chase cycle and return post customer validation chase cycle are managed effectively.
• Provide sign-off on all voidance and cancellation decisions relating to referrals from the CFS teams, Sales and Service, and Claims.
• Conduct regular reviews to check the accuracy and quality of the team’s work.
• Deliver coaching and feedback to the team to achieve KPIs and SLAs, and conduct regular performance reviews and 1-2-1s, including probationary reviews and annual appraisals.
• Deal with all employee issues including monitoring absence and conducting disciplinaries.
• Assist the Operations Manager with the recruitment process.
• Monitor agents' calls to ensure they are following the company’s policies and procedures at all times and are compliant with FCA regulations (including TCF principles).
• Set targets for agents and deliver coaching and feedback to the team to achieve KPIs and SLAs, and conduct regular performance reviews, including probationary reviews and annual appraisals.
• Assist with the training of new recruits or re-training of current employees when required.
• Have input into and manage departmental procedures specifically in relation to policy fraud analysis, investigations, technical referral, and drive improvements in processes and systems.
• Ensure all analysts are compliant with TCF principles when liaising with customers and ensure own personal compliance with TCF principles.
• Work closely with other CFS teams and other departments to ensure consistency and best practice.
• Ensure compliance with company and other relevant standards/regulations at all times.
• Build and maintain relationships with CFS and other departments, as appropriate.
• Ensure personal and team compliance with Company Financial Crime policies and other standards and regulations.

Job Requirements:

• A minimum of Matric/NQF 4 qualification.
• RE or FAIS qualification is preferable.
• Excellent communication skills, both verbal and written.
• Negotiation and influencing skills.
• Good time management and organisation skills with the ability to prioritise work.
• Strong leadership and people management skills with the ability to motivate employees in a high-pressure environment.
• Problem-solving skills with the ability to adopt a logical approach to resolving problems.
• Strong customer service skills.
• Good numeracy and literacy skills.
• Extensive motor insurance experience.
• Extensive motor insurance policy fraud experience.
• Experience of performance management of a team.
• Experience of setting objectives.
• Solid understanding of all aspects of motor insurance, specifically with regards to policy fraud investigation and analysis/indemnity referral.
• Knowledge of fraud detection and analysis systems.
• Solid understanding of the insurance fraud intelligence model and relevant systems.
• Excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to claims.
• Solid understanding of the business objectives and operations delivery.
• Technical knowledge of insurance products and personal lines insurance.
• Comprehensive understanding of regulatory requirements and company principles (including TCF) following appropriate training.
• Sound knowledge of managing telephony systems.
• CII qualified or working towards this.

Required Skills:

• Commercially focused.
• Self-motivated and enthusiastic.
• Takes initiative to make decisions.
• An organised and proactive approach.
• Emphasis on attention to detail and accuracy.
• Able to work on own initiative and as part of a team.
• A flexible approach and positive attitude.
• Confident in presenting complex information in a clear and concise manner.
• Strives to deliver performance targets and drive business improvements to contribute to the success of the business.

Core Behaviour:

Huntswood’s employees are described as dependable, driven, and collaborative. The job holder should be able to demonstrate they are:

• Confidential, reliable, and genuine.
• Dynamic, passionate, and determined.
• Friendly, compassionate, and cooperative.

• An appropriate, recognised qualification at NQF Level 8 or equivalent.
• A relevant NQF Level 9 qualification will be an advantage.
• Five years' relevant work experience in research, policy analysis and development.
• Exposure to, and experience in, the field of education, training and development will be an advantage.

Duties :
• Lead NQF policy development, analysis, and critiques.

• Ensure research ethics and alignment to SAQA's strategy within areas of responsibility.
• Contribute to conceptualising, conducting, managing and reporting on research that supports NQF policy development, implementation and analysis.
• Contribute to NQF research publications.
• Contribute to conceptualising and realising NQF research events.
• Contribute to research funding proposals.
• Compliance with the relevant SAQA policies and procedures.
• Share and engage nationally and internationally with researchers and NQF stakeholders around NQF policy development and implementation.
• Lead or co-lead the professional development of staff, including mentoring staff in specific specialised tasks.

Description
Embrace the challenge and accelerate your growth with Amazon's International Public Policy and Government Affairs Team. The Head of Public Policy for South Africa will join a growing and dynamic team that works across Europe, Middle East, Africa, India and Asia-Pacific, in support of Amazon's global consumer and digital businesses. Like our business interests, our policy issues are broad, forward-thinking, and driven by what is best for our customers. The International Public Policy team works with a wide range of national, local, and supranational policymakers, industry organizations, and non-governmental organizations across numerous policy issues spanning the consumer and commercial environment.

As the Head of Public Policy for South Africa you will lead our work with policymakers and non-governmental groups in support of our consumer-centric business model within South Africa. You will have an astute understanding of the public policy and regulatory environment as well as the key stakeholders within it. You will coordinate across Amazon's business, locally and globally, to develop and implement positioning and engagement strategies.

You will lead external advocacy efforts, outreach programs, partnerships, and initiatives in support of these business objectives. You will coordinate Amazon's engagement with relevant industry associations and wider coalitions, and manage consultancy support. You will be able to manage and drive complex projects, and provide clear and confident guidance, including in situations of high ambiguity. You will be a confident leader, but are also able to operate respectfully and collaboratively within wider regional and international structures.

The position is based in Cape Town.

Basic Qualifications

• 15+ years of relevant public policy and advocacy experience, e.g. within corporate public policy and government relations, in public administration, trade associations or non-governmental organizations.
• A keen working understanding of policy-making processes and government relations in South Africa.

Preferred Qualifications

• Experience of public policy leadership in consumer-facing, technology or retail companies.
• Experience working at high level and collaboratively in a highly-matrixed environment, alongside teams including Legal, PR, and business teams.
• Project management experience.
• Public speaking experience.
• International experience.
• A track record of highest integrity and public policy success.
• Ability to concurrently address numerous and wide-ranging issues, and deal effectively with a broad range of public policy matters.
• Is a self-starter who can take general direction and produce specific results.
• Ability to identify and understand key technical aspects pertaining to corporate operations in legislative and regulatory proposals, understand business implications, and synthesize policy documents for internal and external customers.
• Ability to think critically, process data from multiple sources, forecast potential scenarios, prioritize based on probability and desired outcome, and recommend a best course of action.
• Ability to influence, negotiate with, and persuade others; be flexible and demonstrate strong judgment/decision-making skills, and political acumen. Ability to intelligently build a course of action, analyze trade-offs, and make recommendations even in ambiguous situations.
• Advance degree in a relevant subject.

Amazon is an equal opportunities employer, and we value your passion to discover, invent, simplify and build. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief. Amazon is strongly committed to diversity within its community and especially welcomes applications from South African citizens who are members of designated groups who may contribute to Employment Equity within the workplace and the further diversification of ideas. In this regard, the relevant laws and principles associated with Employment Equity will be considered when appointing potential candidates. We are required by law to verify your ability to work lawfully in South Africa. Amazon requires that you submit a copy of either your identity document or your passport and any applicable work permit if you are a foreign national, along with an updated curriculum vitae.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- Amazon Commercial Services (South Africa) (Pty) Ltd

Job ID: A

A leading Development Finance Institution is seeking a Manager: Public Sector Policy  to lead policy research, analysis, and advocacy in support of the organisation’s mandate to transform and support South Africa’s agricultural sector. This is a unique opportunity to contribute to shaping national and sectoral policy while enabling access to finance for emerging and commercial farmers.

Key Responsibilities

• Conduct in-depth research and monitor public and sector policy trends affecting agriculture and development finance.

• Analyse the legislative and regulatory environment and advise on implications for the institution.

• Develop strategic policy positions and ensure alignment with national objectives (e.g., the NDP).

• Advocate for the organisation’s policy positions with relevant stakeholders and government departments.

• Drive thought leadership through academic and policy partnerships, and stakeholder engagement.

• Contribute to internal strategy through insight-led reporting and presentations to senior leadership.

• Identify policy opportunities for innovation and institutional responsiveness.

Minimum Requirements

• Postgraduate qualification in Public Policy, Development Studies, Economics, or a related field.

• 8–10 years’ experience in a policy research or strategy role, preferably in a development finance, public sector, or agricultural environment.

• Strong stakeholder engagement and lobbying experience.

• Deep understanding of public sector frameworks, government relations, and legislative processes.

Key Competencies

? Policy Research & Analysis
? Public Sector and Government Relations
? Strategic Thinking & Advocacy
? Report Writing & Presentations
? Thought Leadership
? Stakeholder Engagement
? Agricultural or Development Finance Sector Knowledge

Be part of a mission-driven organisation influencing sustainable agriculture, economic inclusion, and national development goals. Lead meaningful policy conversations, shape the future of the sector, and engage with top-level decision-makers.

The United Nations University World Institute for Development Economics Research (UNU-WIDER), together with the National Treasury of South Africa (NT), is opening a request for research proposals under the second phase of the Southern Africa – Towards Inclusive Economic Development (SA-TIED) programme. The papers produced under this request will be published as a part of the macro-fiscal analysis and policy modelling workstream of the programme. Submission deadline: 12 January 2024, 23:59 UTC+3.

This call invites South Africa-based researchers to apply. It offers a unique opportunity to undertake both theoretical and evidence-based research that will help identify unintended consequences of policy changes and guide macroeconomic policy design and implementation.

South Africa is currently confronted with key challenges including poverty, inequality, heightened unemployment, and high public debt, that require pressing attention to get the country’s economy back on track and generate growth. While structural reforms are required to address these challenges effectively, macroeconomic policy-driven research is also needed.

This request for research proposals therefore includes the following research areas, among others:

1. Optimal design and implementation of fiscal policy (including public investment and debt, tax policy, and expenditure), and the assessment of its effectiveness.
2. Analysis of monetary policy (including the evaluation of SARB core mandate of keeping inflation within the 3 to 6 percent range, and whether it has supported a stable and competitive real exchange rate), assessment of its transmission channels, and investigation of unintended effects of policy changes.
3. Financial stability and macro-prudential policy, including the analysis of the impact of financial innovation on financial stability, and the design and implementation of macro-prudential policy.
4. Macroeconomic policy coordination, including the investigation of the relationship between monetary and macro-prudential policy, the analysis of spill-over effects of the fiscal, monetary, and macro-prudential policy-mix.
5. South Africa as a small open economy and the impacts of global shocks (both from a positive and normative perspective). Recent such disturbances include the outbreak of the global Covid pandemic and the rapidly changing geopolitical landscape, with their corollary of worsened macroeconomic and financial uncertainty, and supply chains disruption.
6. Enhancement of the forecasting, policy analysis, and modelling tools, including the development of structural models that will help improve the ability to forecast and simulate the effects of potential policy changes critical for South Africa.

Invitations

Against this backdrop, UNU-WIDER together with the National Treasury announce a request for proposals on topics within the above research areas. Proposals from individuals, groups of individuals, and non-profit organizations are welcome.

Special consideration will be given to research teams that include:

• South African researchers
• Junior and early-career researchers
• Female researchers
• Researchers from historically disadvantaged universities (HDIs)

Evaluation Process and Criteria

Each proposal will be reviewed for scientific merit and feasibility. Proposals will be selected based on three criteria: (i) relevance to the research project, (ii) strength of empirical and policy contributions, and (iii) quality and clarity of writing. Based on this assessment, a pool of suitable proposals will be determined.

Only the final decision on whether or not an application is accepted will be communicated to applying researchers.

Proposal Submission Procedure

The proposal should be no more than three pages of A4 paper in length, excluding cover page and references. The cover page should contain the complete contact information of researcher(s), and a 120–150-word abstract summarizing the research question, methodological approach, and expected contribution.

Submission of proposals is done electronically by using the online form on the call’s announcement page. There are three forms to select from: one for individuals, another for groups of individuals, and a third for non-profit organizations. Details (such as address, gender, nationality, date of birth) of all researchers involved will need to be included in the form and the cover page, the proposal, and short CVs (five pages or less) of researcher/s uploaded. Please familiarize yourself with the form in advance.

Other Considerations

For successful proposals:

Researchers or their institutions (non-profit) will sign a consultant contract or an institutional contractual agreement with UNU-WIDER that follows the UNU conditions of service for Consultant Contracts (CTC), or Institutional Contractual Agreements (ICA).

Researchers/institutions will transfer copyright of research produced under the contract to UNU-WIDER. The purpose of this copyright transfer is to allow UNU-WIDER to effectively negotiate with top academic publishers in order to seek the most desirable possible publication outlet for a related set of papers/studies. If no (further) publication is to be expected by UNU-WIDER, the copyright can be transferred to the author(s). Any material published externally thereafter resulting from this body of work should carry due acknowledgement of UNU-WIDER as the original commissioning institute. A total research honorarium will be paid for the work undertaken. Submission of a budget is not required for the proposal.

Please submit your application by 12 January 2024. Any questions on the proposal process should be sent to All queries and responses will be published on the call for proposals announcement page. Selected answers will be updated on a rolling basis.

25 October 2023: Launch of request for research proposals

12 January 2024: Application submission deadline

15 February 2024: Target date for informing on decisions

15 August 2024: Target date for submission of first drafts of papers

1st week of September 2024: Target date for work-in-progress workshop

Mid to end-October 2024: Target date for submission of revised near-final draft papers and a one-page summary of key findings

*Knowledge-sharing events will be planned subsequently.