221 Platform Support jobs in South Africa

Affiliate Platform & Technical Support Job Overview:We are looking for a highly skilled Affiliate Platform & Technical Support to manage and maintain the integrity of our affiliate tracking systems. This role involves quality assurance, troubleshooting, and technical support for tracking, reporting, and system integration. You will collaborate with multiple departments, affiliates, and external partners to ensure accurate monitoring and reporting. Key Responsibilities: Daily Operations: Conduct quality assurance checks on affiliate and e-commerce tracking activities.Ensure optimal performance of affiliate tracking systems for clients and businesses.Perform real-world user journey tests to validate affiliate tracking functionality.Manage and maintain Pixel Tracking Services, including SQL databases, Google Sheets, and APIs for testing and troubleshooting. Technical Support: Support Paid Media, Marketing, BI, Finance, and other teams with tracking, pixels, reporting, and deal setups.Troubleshoot and resolve common issues such as:Pixel delivery failuresReporting discrepanciesDeal setup modificationsData mismatches with BIBroken tracking links Provide 24/7 support for urgent tracking-related issues as needed.Train employees on affiliate tracking processes and best practices.Assist the BI team with data analysis, integration, and reporting related to affiliate traffic.Monitor system downtime, new features, and platform developments.Provide real-time support to publishers and affiliates for:Pixel setup and integrationTracking validationData discrepancies and reporting issues Manage and control Affiliate access based on role requirements. Previous Experience & Skills Required: Tracking & Integration:Create, update, and manage tracking for affiliate landing pages.Develop and maintain banner and click tracking integrations.Build and support monitoring tools, pixel tracking services, and API connections using SQL, Java Script, PHP, or Node.js.Implement and maintain Google Analytics and Google Tag Manager for web and mobile applications.Experience with Google Analytics, Google Tag Manager, and pixel tracking.Configure affiliate post-back events for accurate pixel tracking.Ensure correct linking of customer profiles to affiliate tracking.Troubleshoot and resolve affiliate tracking issues.Support marketing teams with multi-media tracking for player campaigns (internal & external). Integrate and manage third-party affiliate tracking platforms.Debug traffic issues and intercept problematic data flows.Manage internal affiliate accounts for both production and testing.Ability to work under pressure and provide after-hours support when needed.Solid experience in affiliate marketing, tracking, and technical support.Strong hands-on experience with affiliate tracking platforms.Deep understanding of different affiliate traffic types.Proficiency in Java Script, SQL, and API integrations.Strong knowledge of postbacks and data tracking methodologies.Advanced troubleshooting skills for tracking and reporting.Excellent communication and cross-department collaboration skills. Bonus Experience (Not Required, but Preferred):Document new features and updates for affiliate software.Set up and maintain affiliate deals and formula integrations.Manage an exclusive Bitcoin account for testing.Generate post-mortem reports on tracking failures.Maintain staging environments for development, testing, and pre-production releases.Troubleshoot third-party tracking services.Experience with Android & i OS tracking (web and app stores).Understanding of SEO, VPN, and Proxies.Exposure to financial reporting.Knowledge of cryptocurrencies and blockchain. Tools & Software Proficiency: Scripting & Testing: Custom-built internal tools for testing and record-keeping.API lookup processes for endpoint exploration.Pixel testing tools with database recording and referral traffic simulation.Google Sheets for tracking, testing, and quality assurance. Software & Platforms: API Testing: Insomnia, Postman (JSON & XML handling)Analytics & Reporting: Google Analytics, Google ServicesMonitoring: Uptime Robot (or similar)Development: PHPStorm, Visual Studio CodeDatabase Management: My SQL WorkbenchDebugging Tools: HTTP ToolkitData Analysis: MS Excel Interpersonal & Collaboration Skills: Provide direct support to Affiliates and Account Managers for troubleshooting.Work with third-party providers on tracking-related issues.Offer real-time publisher and affiliate support for tracking queries, pixel integration, and reporting discrepancies. #J-18808-Ljbffr

Important: This role is for someone working within European or African Timezones

Type: Full-time contractor (hours negotiable)

Location: Remote

OpenFn is an open-source platform (and Digital Public Good) that automates data exchange and repetitive tasks to help NGOs and governments work more efficiently, improve service delivery, and scale promising health & humanitarian interventions. OpenFn is used to automate a wide range of mission-critical workflows for social impact organizations-from securely sharing patient records between healthcare providers during a crisis, to automatically tracking whether health facility refrigerators are cold enough to store vaccines and predict maintenance/repair requests to minimize vaccine wastage.

Our team, Open Function Group, is the creator and primary steward of this open source software. We are a global team of IT and data integration specialists that provide open source software, training, and technical support to help partners in 40+ countries automate workflows that streamline and scale their operations and amplify their impact. .

We're a fully-remote, lean team that uses cutting edge technologies to drive efficiency where it matters most; we do not make marginal improvements to already comfortable lives.

Requirements

We need a quality guardian who can catch bugs before customers do and turn complex technical issues into clear solutions. You'll test like a user, think like a developer, and communicate like a human—understanding that every bug you catch helps NGOs and public programs focus on saving lives instead of fixing technology.

This hybrid Platform QA & Support Engineer will support both product development and project implementation by ensuring platform quality, troubleshooting technical issues, and providing direct support to partner organizations.

This is a hands-on, collaborative position requiring strong technical troubleshooting, communication, and documentation skills. You will work closely with internal teams and external partners to ensure a smooth and reliable user experience.

We expect this position will split time equally between platform QA testing (50%) and direct customer support (50%) for our users of the OpenFn Cloud SaaS and community version.

What You'll Do

You'll test new features before they reach NGO and government customers and troubleshoot real-world integration issues when they do—owning the entire quality experience from code to customer.

Quality Assurance

• Lead comprehensive QA and testing strategy for bi-weekly platform releases (every 1-2 weeks), including functional, integration, regression, and user acceptance testing
• Conduct manual QA testing every platform release
• Identify and implement opportunities for test automation, including automated regression testing and continuous integration testing
• Develop and maintain test cases and test data sets that cover testing edge cases, error handling, and various platform user journey and integration scenarios
• Conduct exploratory testing to uncover issues beyond scripted test cases, particularly around user workflows and system boundaries
• Collaborate with developers to review requirements, provide testing estimates, and ensure testability of new features
  
  

Documentation & Reporting

• Create and maintain comprehensive test cases with clear steps, expected results, and data requirements for all platform features and integration scenarios
• Document bugs with detailed reproduction steps, including environment details, data samples, platform configuration steps to follow, and impact assessment to facilitate faster developer resolution
• Update platform feature and customer-specific project documentation when bugs are resolved or features are modified, ensuring user-facing docs remain accurate and current
• Maintain a comprehensive issue tracking log with status updates, resolution timelines, and patterns analysis to identify recurring problems and inform development priorities
• Document testing procedures and best practices to ensure consistency across releases and enable knowledge transfer
• Create troubleshooting guides based on common customer issues to support the customer success team and reduce escalations
• Maintain test environment documentation including setup procedures, test data requirements, and configuration details
  
  

Support & Troubleshooting

• Provide technical support to paying customers of OpenFn Cloud SaaS, including logging into customer projects, diagnosing workflow errors, and helping clients implement changes to their data integration solutions
• Investigate and resolve technical issues (e.g., data integration errors, OpenFn platforms bugs, data quality issues
• Develop familiarity with target systems commonly integrated with by our customers, such as Salesforce, Kobo Toolbox, CommCare, DHIS2, SQL databases, and many more
• Understand the basics of JavaScript to more efficiently troubleshoot issues and make minor code adjustments to edit OpenFn workflow configurations to implement fixes
• Respond to customer support requests within agreed SLA timeframes and maintain proactive communication throughout the troubleshooting process
• Conduct customer calls when needed and escalate complex technical issues to development teams while keeping customers informed of resolution progress
  
  

Team Collaboration

• Work closely with implementation and product teams to flag issues and inform improvements
• Communicate progress and findings clearly and professionally
• Advocate for the inclusion of critical bug fixes in upcoming sprints
• Take ownership of the bug resolution process: track progress, follow up with developers as needed, and regularly report status updates to the team lead
  
  

Self-Management

• Manage and structure your own work, meet deadlines, and maintain a high level of attention to detail
• Proactively anticipate issues and suggest improvements to internal processes
  
  

What We're Looking For

We're looking for a seasoned QA professional who's comfortable with data integration and API fundamentals , can code-switch between technical troubleshooting and customer communication, and thrives in our remote-first environment.

• QA Experience: Hands-on experience 3-5 years of conducting manual software QA testing in agile or fast-paced release environments
• Customer service: 1-2+ years experience managing direct communication to customers with proven ability to explain technical concepts to non-technical users
• Troubleshooting Skills: Ability to independently investigate, replicate, and resolve platform and data issues
• JavaScript Experience: Basic JavaScript proficiency required for troubleshooting workflows and making minor code adjustments during customer support
• Comfortable with REST APIs and & Learning New Systems: You will be regularly troubleshooting errors related to data integration, so comfort with REST APIs and common HTTP status codes and errors is important. Experience with specific technologies like Salesforce, DHIS2, mobile data collection apps (incl. CommCare and Kobo Toolbox), and SQL databases will help a lot.
• Documentation & Reporting: Excellent written communication; able to create clear test cases, status updates, and troubleshooting documentation for diverse audiences
• Independent Work Ethic: Comfortable working in a fully remote setting with limited supervision
• Collaborative Communication: Strong cross-functional communication skills to work effectively across technical and implementation teams
• Process Orientation: Ability to structure testing, support, and documentation workflows to improve consistency and quality
  
  

Bonus points

• Experience with API testing and integration troubleshooting
• Familiarity with data transformation and ETL processes
• System admin experience with CRMs or open source technologies like DHIS2, CommCare, OpenMRS, Kobo Toolbox, Salesforce, PostgreSQL databases, or similar tools
• Background in ICT4D, global health, humanitarian tech, or working with NGOs
• Experience working in distributed, remote-first teams
• Previous experience in a startup or lean technology environment
  
  

Benefits

• Competitive compensation based on experience and location
• Flexible working hours
• Fully remote team, with regular in-person meetups across Africa and Europe
• High-impact work with governments and global NGOs
• Opportunity to grow into leadership roles
• Become a core contributor to a fast-growing open source project and the leading Digital Public Good for workflow automation

Seniority level

• Seniority level Mid-Senior level

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries IT Services and IT Consulting

Referrals increase your chances of interviewing at Open Function (OpenFn) by 2x

Get notified about new Quality Assurance Engineer jobs in South Africa .

Software Quality Assurance Engineer - Linux, PC, IoT

Cape Town, Western Cape, South Africa 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

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Important: This role is for someone working within European or African TimezonesType: Full-time contractor (hours negotiable)Location: RemoteOpen Fn is an open-source platform (and Digital Public Good) that automates data exchange and repetitive tasks to help NGOs and governments work more efficiently, improve service delivery, and scale promising health & humanitarian interventions. Open Fn is used to automate a wide range of mission-critical workflows for social impact organizations-from securely sharing patient records between healthcare providers during a crisis, to automatically tracking whether health facility refrigerators are cold enough to store vaccines and predict maintenance/repair requests to minimize vaccine wastage.Our team, Open Function Group, is the creator and primary steward of this open source software. We are a global team of IT and data integration specialists that provide open source software, training, and technical support to help partners in 40+ countries automate workflows that streamline and scale their operations and amplify their impact.We're a fully-remote, lean team that uses cutting edge technologies to drive efficiency where it matters most; we do not make marginal improvements to already comfortable lives.RequirementsWe need a quality guardian who can catch bugs before customers do and turn complex technical issues into clear solutions. You'll test like a user, think like a developer, and communicate like a human—understanding that every bug you catch helps NGOs and public programs focus on saving lives instead of fixing technology.This hybrid Platform QA & Support Engineer will support both product development and project implementation by ensuring platform quality, troubleshooting technical issues, and providing direct support to partner organizations.This is a hands-on, collaborative position requiring strong technical troubleshooting, communication, and documentation skills. You will work closely with internal teams and external partners to ensure a smooth and reliable user experience.We expect this position will split time equally between platform QA testing (50%) and direct customer support (50%) for our users of the Open Fn Cloud Saa S and community version.What You'll DoYou'll test new features before they reach NGO and government customers and troubleshoot real-world integration issues when they do—owning the entire quality experience from code to customer.Quality AssuranceLead comprehensive QA and testing strategy for bi-weekly platform releases (every 1-2 weeks), including functional, integration, regression, and user acceptance testing Conduct manual QA testing every platform release Identify and implement opportunities for test automation, including automated regression testing and continuous integration testing Develop and maintain test cases and test data sets that cover testing edge cases, error handling, and various platform user journey and integration scenarios Conduct exploratory testing to uncover issues beyond scripted test cases, particularly around user workflows and system boundaries Collaborate with developers to review requirements, provide testing estimates, and ensure testability of new features Documentation & ReportingCreate and maintain comprehensive test cases with clear steps, expected results, and data requirements for all platform features and integration scenarios Document bugs with detailed reproduction steps, including environment details, data samples, platform configuration steps to follow, and impact assessment to facilitate faster developer resolution Update platform feature and customer-specific project documentation when bugs are resolved or features are modified, ensuring user-facing docs remain accurate and current Maintain a comprehensive issue tracking log with status updates, resolution timelines, and patterns analysis to identify recurring problems and inform development priorities Document testing procedures and best practices to ensure consistency across releases and enable knowledge transfer Create troubleshooting guides based on common customer issues to support the customer success team and reduce escalations Maintain test environment documentation including setup procedures, test data requirements, and configuration details Support & TroubleshootingProvide technical support to paying customers of Open Fn Cloud Saa S, including logging into customer projects, diagnosing workflow errors, and helping clients implement changes to their data integration solutions Investigate and resolve technical issues (e.g., data integration errors, Open Fn platforms bugs, data quality issues Develop familiarity with target systems commonly integrated with by our customers, such as Salesforce, Kobo Toolbox, Comm Care, DHIS2, SQL databases, and many more Understand the basics of Java Script to more efficiently troubleshoot issues and make minor code adjustments to edit Open Fn workflow configurations to implement fixes Respond to customer support requests within agreed SLA timeframes and maintain proactive communication throughout the troubleshooting process Conduct customer calls when needed and escalate complex technical issues to development teams while keeping customers informed of resolution progress Team CollaborationWork closely with implementation and product teams to flag issues and inform improvements Communicate progress and findings clearly and professionally Advocate for the inclusion of critical bug fixes in upcoming sprints Take ownership of the bug resolution process: track progress, follow up with developers as needed, and regularly report status updates to the team lead Self-ManagementManage and structure your own work, meet deadlines, and maintain a high level of attention to detail Proactively anticipate issues and suggest improvements to internal processes What We're Looking ForWe're looking for a seasoned QA professional who's comfortable with data integration and API fundamentals , can code-switch between technical troubleshooting and customer communication, and thrives in our remote-first environment.QA Experience: Hands-on experience 3-5 years of conducting manual software QA testing in agile or fast-paced release environments Customer service: 1-2+ years experience managing direct communication to customers with proven ability to explain technical concepts to non-technical users Troubleshooting Skills: Ability to independently investigate, replicate, and resolve platform and data issues Java Script Experience: Basic Java Script proficiency required for troubleshooting workflows and making minor code adjustments during customer support Comfortable with REST APIs and & Learning New Systems: You will be regularly troubleshooting errors related to data integration, so comfort with REST APIs and common HTTP status codes and errors is important. Experience with specific technologies like Salesforce, DHIS2, mobile data collection apps (incl. Comm Care and Kobo Toolbox), and SQL databases will help a lot. Documentation & Reporting: Excellent written communication; able to create clear test cases, status updates, and troubleshooting documentation for diverse audiences Independent Work Ethic: Comfortable working in a fully remote setting with limited supervision Collaborative Communication: Strong cross-functional communication skills to work effectively across technical and implementation teams Process Orientation: Ability to structure testing, support, and documentation workflows to improve consistency and quality Bonus pointsExperience with API testing and integration troubleshooting Familiarity with data transformation and ETL processes System admin experience with CRMs or open source technologies like DHIS2, Comm Care, Open MRS, Kobo Toolbox, Salesforce, Postgre SQL databases, or similar tools Background in ICT4 D, global health, humanitarian tech, or working with NGOs Experience working in distributed, remote-first teams Previous experience in a startup or lean technology environment BenefitsCompetitive compensation based on experience and location Flexible working hours Fully remote team, with regular in-person meetups across Africa and Europe High-impact work with governments and global NGOs Opportunity to grow into leadership roles Become a core contributor to a fast-growing open source project and the leading Digital Public Good for workflow automation Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Open Function (Open Fn) by 2x Get notified about new Quality Assurance Engineer jobs in South Africa . Software Quality Assurance Engineer - Linux, PC, Io T Cape Town, Western Cape, South Africa 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Important: This role is for someone working within European or African TimezonesType: Full-time contractor (hours negotiable)Location: RemoteOpen Fn is an open-source platform (and Digital Public Good) that automates data exchange and repetitive tasks to help NGOs and governments work more efficiently, improve service delivery, and scale promising health & humanitarian interventions. Open Fn is used to automate a wide range of mission-critical workflows for social impact organizations-from securely sharing patient records between healthcare providers during a crisis, to automatically tracking whether health facility refrigerators are cold enough to store vaccines and predict maintenance/repair requests to minimize vaccine wastage.Our team, Open Function Group, is the creator and primary steward of this open source software. We are a global team of IT and data integration specialists that provide open source software, training, and technical support to help partners in 40+ countries automate workflows that streamline and scale their operations and amplify their impact.We're a fully-remote, lean team that uses cutting edge technologies to drive efficiency where it matters most; we do not make marginal improvements to already comfortable lives.RequirementsWe need a quality guardian who can catch bugs before customers do and turn complex technical issues into clear solutions. You'll test like a user, think like a developer, and communicate like a human—understanding that every bug you catch helps NGOs and public programs focus on saving lives instead of fixing technology.This hybrid Platform QA & Support Engineer will support both product development and project implementation by ensuring platform quality, troubleshooting technical issues, and providing direct support to partner organizations.This is a hands-on, collaborative position requiring strong technical troubleshooting, communication, and documentation skills. You will work closely with internal teams and external partners to ensure a smooth and reliable user experience.We expect this position will split time equally between platform QA testing (50%) and direct customer support (50%) for our users of the Open Fn Cloud Saa S and community version.What You'll DoYou'll test new features before they reach NGO and government customers and troubleshoot real-world integration issues when they do—owning the entire quality experience from code to customer.Quality AssuranceLead comprehensive QA and testing strategy for bi-weekly platform releases (every 1-2 weeks), including functional, integration, regression, and user acceptance testing Conduct manual QA testing every platform release Identify and implement opportunities for test automation, including automated regression testing and continuous integration testing Develop and maintain test cases and test data sets that cover testing edge cases, error handling, and various platform user journey and integration scenarios Conduct exploratory testing to uncover issues beyond scripted test cases, particularly around user workflows and system boundaries Collaborate with developers to review requirements, provide testing estimates, and ensure testability of new features Documentation & ReportingCreate and maintain comprehensive test cases with clear steps, expected results, and data requirements for all platform features and integration scenarios Document bugs with detailed reproduction steps, including environment details, data samples, platform configuration steps to follow, and impact assessment to facilitate faster developer resolution Update platform feature and customer-specific project documentation when bugs are resolved or features are modified, ensuring user-facing docs remain accurate and current Maintain a comprehensive issue tracking log with status updates, resolution timelines, and patterns analysis to identify recurring problems and inform development priorities Document testing procedures and best practices to ensure consistency across releases and enable knowledge transfer Create troubleshooting guides based on common customer issues to support the customer success team and reduce escalations Maintain test environment documentation including setup procedures, test data requirements, and configuration details Support & TroubleshootingProvide technical support to paying customers of Open Fn Cloud Saa S, including logging into customer projects, diagnosing workflow errors, and helping clients implement changes to their data integration solutions Investigate and resolve technical issues (e.g., data integration errors, Open Fn platforms bugs, data quality issues Develop familiarity with target systems commonly integrated with by our customers, such as Salesforce, Kobo Toolbox, Comm Care, DHIS2, SQL databases, and many more Understand the basics of Java Script to more efficiently troubleshoot issues and make minor code adjustments to edit Open Fn workflow configurations to implement fixes Respond to customer support requests within agreed SLA timeframes and maintain proactive communication throughout the troubleshooting process Conduct customer calls when needed and escalate complex technical issues to development teams while keeping customers informed of resolution progress Team CollaborationWork closely with implementation and product teams to flag issues and inform improvements Communicate progress and findings clearly and professionally Advocate for the inclusion of critical bug fixes in upcoming sprints Take ownership of the bug resolution process: track progress, follow up with developers as needed, and regularly report status updates to the team lead Self-ManagementManage and structure your own work, meet deadlines, and maintain a high level of attention to detail Proactively anticipate issues and suggest improvements to internal processes What We're Looking ForWe're looking for a seasoned QA professional who's comfortable with data integration and API fundamentals , can code-switch between technical troubleshooting and customer communication, and thrives in our remote-first environment.QA Experience: Hands-on experience 3-5 years of conducting manual software QA testing in agile or fast-paced release environments Customer service: 1-2+ years experience managing direct communication to customers with proven ability to explain technical concepts to non-technical users Troubleshooting Skills: Ability to independently investigate, replicate, and resolve platform and data issues Java Script Experience: Basic Java Script proficiency required for troubleshooting workflows and making minor code adjustments during customer support Comfortable with REST APIs and & Learning New Systems: You will be regularly troubleshooting errors related to data integration, so comfort with REST APIs and common HTTP status codes and errors is important. Experience with specific technologies like Salesforce, DHIS2, mobile data collection apps (incl. Comm Care and Kobo Toolbox), and SQL databases will help a lot. Documentation & Reporting: Excellent written communication; able to create clear test cases, status updates, and troubleshooting documentation for diverse audiences Independent Work Ethic: Comfortable working in a fully remote setting with limited supervision Collaborative Communication: Strong cross-functional communication skills to work effectively across technical and implementation teams Process Orientation: Ability to structure testing, support, and documentation workflows to improve consistency and quality Bonus pointsExperience with API testing and integration troubleshooting Familiarity with data transformation and ETL processes System admin experience with CRMs or open source technologies like DHIS2, Comm Care, Open MRS, Kobo Toolbox, Salesforce, Postgre SQL databases, or similar tools Background in ICT4 D, global health, humanitarian tech, or working with NGOs Experience working in distributed, remote-first teams Previous experience in a startup or lean technology environment BenefitsCompetitive compensation based on experience and location Flexible working hours Fully remote team, with regular in-person meetups across Africa and Europe High-impact work with governments and global NGOs Opportunity to grow into leadership roles Become a core contributor to a fast-growing open source project and the leading Digital Public Good for workflow automation Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Other Industries IT Services and IT Consulting Referrals increase your chances of interviewing at Open Function (Open Fn) by 2x Get notified about new Quality Assurance Engineer jobs in South Africa . Software Quality Assurance Engineer - Linux, PC, Io T Cape Town, Western Cape, South Africa 3 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Senior Application Support

Apply locations

Cape Town, Apex House

Time type

Full time

Posted on

Posted 6 Days Ago

Job requisition id

JR-

The Apex Group was established in Bermuda and is now one of the world's largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally, and provide cross-jurisdictional services.

With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across offices worldwide.

Your career with us should reflect your energy and passion. That's why, at Apex Group, we will do more than simply 'empower' you. We will work to supercharge your unique skills and experience. Take the lead and we'll give you the support you need to be at the top of your game.

And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you.

Senior Application Specialist

The primary responsibility of the Senior Application Specialist is to provide all necessary assistance for maintenance and installation of software applications to support daily business and optimize current business processes.

This includes performance optimization, update installation, troubleshooting actions, including peripheral solutions. Further development of processes, including scripting, is also part of the scope.

The person must have the ability to work as part of a team within IT as well as in collaboration with end-users by taking over user requests and issue-solving activities. They must understand requirements, design and document appropriate solutions, and contribute to their implementation if required to satisfy user needs.

The successful applicant will work with international development and IT Operations and Support teams for financial solutions. Experience working with Agile and DevOps methodologies would be preferable.

Job Specification

• Maintenance and support of the Applications landscape including reporting solutions and interfaces.
• Ensure adherence to change management and release management procedures.
• Work closely with other team members and end users.
• Contribute to releases in collaboration with development teams.
• Support the development of customer-centric systems and processes in collaboration with other business teams to deliver best-in-class customer experiences.
• Ensure support includes front end, middleware, and back-end systems.
• Close attention to detail and diagnostic skills / logical problem-solving.
• Participate in testing for new application development and enhancements.

Skills Required

• Minimum of 5+ years' experience in IT application support, especially in the financial sector.
• Experience in Change and Release Management.
• Understanding of IT components and experience with support and operation of IT services.
• Knowledge of Core Banking solutions like Olympic Banking System is an advantage.
• Experience with tools like SWIFT, FIX, SSRS, Abacus, Service Now, scripting (Linux/Solaris, PowerShell), SQL/PL SQL, FTP/SFTP solutions like Globalscape.
• Process design and implementation experience.
• Strong communication skills in English; German and/or French are advantageous.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model; agency assistance will only be engaged through our exclusive recruitment partners.

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European Depositary Bank SA ("EDB") is part of the Apex Group. As an independent provider free from institutional influences we can deliver an agile and responsive cross-jurisdictional service in an ever-changing regulatory environment.

Our powerful global infrastructure and breadth of technical experience enables us to provide market leading solutions tailored to benefit our clients.

Our vision is to be the leading provider of Banking, Depositary and Custody services to Asset Managers, Family Offices, Institutional Investors and Corporates.

Our company was founded in 1973 in Luxembourg. As a wholly owned subsidiary of Hamburg-based private bank M.M.Warburg & CO (AG & CO) KGaA, we made it possible for institutional investors to directly access the Luxembourg financial market. This makes us one of the most experienced depositaries for traditional and alternative investment structures in the Grand Duchy. In 2017 the bank was acquired by the Apex Group and renamed to the European Depositary Bank (EDB) in 2019.

We currently hold fund and securitisation structures with a total value of $260 billion. This is mainly allocated to alternative investments, including real estate, private equity, private debt and renewable energies & infrastructure (as of March 31, 2024).

For the avoidance of doubt we do not deal with retail clients. We neither offer any securities (bonds, shares, notes etc.) nor do we act on behalf of any other financial institution to offer such securities to any clients.

The primary responsibility of the Application Support Engineer is to further provide all necessary assistance for maintenance, installation of software applications to support the daily business and optimize constantly the current business processes. It includes performance optimization, update installation, troubleshooting actions.

Including the peripheric solutions. Further development of process including the development of scripts is also part of the scope.

The person must have the ability to work as part of a team within IT as well as in collaboration with end-users by taking over user request and issues solving activities. He/She must be able to understand requirements, design and document appropriate solutions and contribute to implement them if required to satisfy the users’ needs.

The successful applicant will work with international development and IT Operation and Support team for financial solution. Experience working with Agile and DevOps methodologies would be preferable.

Job Specification

• Maintenance and support of the Applications landscape including reporting solution / interface
• Ensure adherence to change management and release management procedures
• Working closely with other team members and end users
• Contribution of releases in collaboration with development teams
• Support the development of customer centric systems and processes in collaboration with other business teams to deliver best in class customer experiences
• Ensure the application support included front end, middle ware and back-end system.
• Close attention to detail and diagnostic skills / ability to logically think problems through to a final resolution
• Participate actively to testing phase for new application development, enhancement.

Skills Required

• A minimum of 3 or more years' experience in the field of IT application support, in financial sector.
• A concrete experience in the execution of Change and Release Management
• A solid general understanding of IT (e.g. Applications landscape components and business applications) and experience with the support and operation or engineering of IT services
• Knowledge in Core Banking like IBSY or Olympic Banking System is advantage
• Interbank Financial Telecommunication experience like SWIFT
• Experience with reporting tools like SSRS, Abacus
• Experience with ticketing tools like Service Now is an advantage
• Capacity to understand / create scripting (Linux/Solaris, Power shell, …)
• Process design and implementation experience
• Continuous improvement mindset
• Ability to clearly communicate to both technical and business stakeholders.
• Fluent communication skills in English – both written and verbally, German and/or French advantageous

As a vital team member and in return for your expertise, inclusive approach and commitment, we'll provide a favourable salary and the chance to join a passionate and welcoming team. Benefits As a truly global business, we tailor benefits to each location to safeguard our people and respect local cultures and ways of working. Our people are our greatest asset, and we invest in talent development. Join our global network, and you will benefit from education support, sponsorship and in-house training programs.

Disclaimer : Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct souring model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

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From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people’s lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.

Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.

And we’re insanely dedicated to creating a work environment that you look forward to every single day. That’s why we invest heavily in our employee engagement, so you enjoy the tech industry’s best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we’re on a mission to break new ground and lead the real estate industry into a digital-first future.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in our Cape Town Office.

Please note, this role will work to UK Hours (BST/GMT) from Mon-Fri (08:30-17:00)

We are currently looking to recruit an Application Support Analyst who has a passion and desire for customer service and to excel in their role. This is an exciting time to be part of growing company where you will be able to make a difference and realise personal development.

The role requires a good understanding of business processes and all its associated functions. You will be responsible for ensuring that SLA commitments are achieved, all tickets are managed and exceptional customer service. You will need to have strong communication skills, both written and verbal and the ability to take ownership of incidents, whilst ensuring issues are prioritized and resolved effectively. The key to this role will be the ability to prioritise workloads and adapt to changing priorities.

Job overview:

• Effectively log, triage and resolve support tickets
• Excellent customer communication skills
• Experience in application support
• Gain knowledge of our product set
• Assist in building and maintaining a knowledge base for use across the business, responsible for the documentation
• Reviewing all support tickets on a daily basis
• Fast learner and adaptable
• Applying the appropriate resolution for the issue where required
• Escalating the support ticket to the 2nd or 3rd line support teams
• Updating the user / client with the ticket status

Candidate Requirements:

• • A friendly and collaborative attitude and strong Team Player
• • Excellent telephone manner
• • Strong problem solving skills with a logical approach and use of methodologies such as ITIL
• • Ability to pick up new technologies quickly and efficiently
• • Good experience with Microsoft IT technologies
• • Possess good personal organisation and time management abilities gained in a similar environment
• • Suited to someone who would like to one day progress to a career in Software Development or Implementation of our Software Solutions.

Essential Knowledge and Experience:

• • Experience of supporting distributed and web based applications
• • Experience of recording and solving application support issues from customers, prioritising requests, implementing and communicating timely solutions
• • Experienced in updating User Guides and Support Knowledge Base
• • Root Cause Analysis
• Experience working with Social Housing Application is preferable
• • Knowledge of ITIL

We’re obsessed with making this the best job you’ve ever had!
We want our teams to love working here, so we’ve created some incredible perks for you to enjoy:
We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group

Have confidence in your health with our offered Medical Aid Scheme.

Invest in our competitive Personal Pension plan and help set you up for your future.

Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).

Enjoy a fantastic work-life balance with 25 days of annual leave plus public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!

Further your professional development with our Tuition Reimbursement Schemes

Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!


MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI’s high client experience standard and continuing our growth in the PropTech space.
Amazing growth takes amazing employees. Are you up to the challenge?

We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply — we’d love to hear from you!

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.

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Join to apply for the Application Support Engineer role at AnywhereNow

Founded in 2010 in The Netherlands, AnywhereNow is a global leader in Enterprise Dialogue Management, with a vision to ensure every employee and customer feels heard, understood, and valued. With around 240 employees working from 22 different countries, we partner with over 2,000 leading enterprises, including Mazda, the UN International Organization for Migration, Adecco Group, and the University of Cape Town, to deliver exceptional customer experiences through the power of Microsoft Teams and AI-driven insights. Our commitment to innovation, customer focus, and accountability drives our success.

The opportunity

As a 2nd Line Technical Support Engineer (Application Support Engineer), you will be responsible for thoroughly understanding the AnywhereNow software stack and its integration. The scope of the role involves troubleshooting issues by analyzing log files from AnywhereNow components, ensuring smooth operations for our clients. Additionally, you will address SIP flow and trunk problems on Session Border Controllers using SIP traces and PCAP files. Tasks include replicating reported issues in our support lab environment, identifying software bugs, and reporting them to our development team. You will also document known issues and create internal knowledge articles to support our team.

You will be part of a team of around 35 experts located in Europe, the USA, and the UK, aiming to achieve high customer satisfaction by delivering effective solutions. Join us in embodying our values - OneAnywhere, Innovation, Caring, Customer First, and Accountability.

What you’ll be doing

• Resolve complex issues escalated from L1 support, performing root cause analysis and solutions implementation.
• Handle incident management, adhering to SLAs, and update tickets with detailed logs and troubleshooting steps.
• Use PowerShell for automation and scripting to replicate technical issues.
• Troubleshoot SSO, SIP flow, and trunk problems on Session Border Controllers (SBCs), analyzing logs for root causes.
• Maintain our Knowledge Base by documenting solutions and best practices.
• Manage SQL Server databases and execute queries.
• Collaborate with the development team for timely resolution of escalated issues.
• Monitor ticket queues, track progress, and manage priorities.
• Support and manage escalations with customers and partners, investigating major incidents with Cloud & Product teams.
• Monitor cloud infrastructure and Azure Resource Manager (ARM).
• Act as a liaison between teams, escalating complex issues and ensuring SLA compliance.
• Work in shifts, including weekends.

What we're looking for

We value competency as much as experience. You’ll excel if you demonstrate:

• Customer-centricity: providing high-quality service and understanding customer needs.
• Proactiveness: anticipating challenges and taking initiative.
• Collaboration: working effectively with others and building trust.
• Adaptability: adjusting to changing environments.
• Effective communication: conveying information clearly and empathetically.
• Ownership: taking responsibility for tasks and outcomes.
• Continuous learning & knowledge sharing: staying updated and sharing insights.

Required skills and experience

• Minimum of 7 years in software development companies.
• Understanding of containerized architectures and Kubernetes.
• Strong knowledge of VoIP systems, SIP protocol over TLS/TCP and UDP.
• Deep understanding of Microsoft Azure and PowerShell scripting.
• Proficiency in log analysis and troubleshooting methodologies.
• Experience in troubleshooting, root cause analysis, SLA management, incident management.
• Background in UCaaS, Unified Communications, UC, or Contact Centers is a plus.
• Basic scripting and programming skills are advantageous.

This role is currently remote, with plans to open an office in Johannesburg, requiring attendance twice a week. Flexibility to support US time zones and weekend work is necessary, with compensation for irregular hours.

AnywhereNow is committed to diversity and is an equal-opportunity employer. We conduct background checks according to country and role policies.

Additional information

• Seniority level: Associate
• Employment type: Full-time
• Job function: Customer Service and IT
• Industries: Software Development

Referrals increase your chances of interview success. Get notified about new jobs in Johannesburg.

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WHY JOIN THE JSE? The JSE recognises that its success and strength depend on the quality of its employees. We are committed to fostering a culture of continuous learning and high standards of performance. Our employee wellness programme is designed to encourage work-life balance for employees. We naturally seek to empower staff and encourage diversity and opportunities for all.

Introduction

We are currently recruiting for an experienced Application Support Specialist to join our team.

Job summary

The primary function of the Application Support Specialist is to provide 1st line operational technical support to JSE business critical applications to ensure that JSE Production systems execute accurately, timeously and within agreed SLAs. To deploy and support 3rd party and in-house developed technology capabilities within the Information Technology division. Engagement is expected with both internal and external stakeholders when required.

Stakeholder Management

1. Manage vendors and cross functional teams to ensure that tasks are completed where there is a dependency.
2. Engage business users, development and task teams to ensure clarity regarding requirements in terms of data related issues, problem resolving initiatives etc. to ensure needs are met.

Business Objectives / Financial

1. Focus on continuous improvement initiatives to improve overall effectiveness and efficiency of all Production and Testing environments.
2. Support and monitor systems to ensure that JSE Production systems execute accurately, timeously and within agreed SLAs.
3. Apply cost effectiveness principles in everyday delivery to contribute to achievement of departmental financial targets.

Self-Management

1. Improve personal capability and professional growth in line with JSE objectives by discussing development needs and proposed solutions with management.
2. Be an effective team member encouraging teamwork and freely sharing knowledge.
3. Visibly live the JSE values contributing to the achievement of divisional objectives.
4. Manage self in terms of development, delivery and act as a self-starter.

Transformation and Innovation

1. Support implementation of business optimisation improvement through team engagement.
2. Encourage innovation, listen and act upon ideas from team and provided technical / expert contribution.
3. Drive the adoption of the JSE leadership brand.

Minimum Qualifications

1. Bsc Computer Science or Information Technology.
2. Certifications: MS SQL (including SSRS, SSAS and SSIS).
3. Minimum of 5 years in a specialist application support position.
4. Extensive experience in supporting core mission-critical systems.
5. Extensive experience in supporting multiple core-application landscape.
6. Working in a highly pressurised environment with an understanding of the nature of the systems being supported.

Knowledge and Skills required

1. Implementing and supporting of the respective technologies – Microsoft, Linux, 3rd party applications.
2. Adapting behaviour to meet major changes at work.
3. Building and maintaining effective relationships with internal and external stakeholders.
4. Communicating complex information orally.
5. Conducting Business Impact Analysis.
6. Conducting root cause analysis.
7. Developing educational materials (e.g., training manuals, multimedia visual aids).
8. Evaluating information systems.
9. Interacting with external clients.
10. Managing work queues.
11. Monitoring adherence and compliance.
12. Preparing and delivering presentations.
13. Providing expert advice/opinion and technical support.

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