158 Platform Support jobs in South Africa
DevOps/ Platform Support Engineer
Posted today
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Job Description
Job Title: DevOps / Platform Support Engineer
Location:
Johannesburg (Hybrid)
Company:
BlueCloud
Duration:
12-Month Renewable Contract
Overview
BlueCloud seeks an experienced
DevOps / Platform Support Engineer
to support and enhance African Bank's application environments and CI/CD ecosystem.
You'll play a critical role in automating deployments, maintaining infrastructure stability, and ensuring smooth operation of core banking applications running across Docker and Kubernetes platforms.
Key Responsibilities
- Manage and optimize
CI/CD pipelines
using
GitLab, Jenkins, and SonarQube
. - Maintain and secure
Docker containers
and orchestrate workloads on
Kubernetes
. - Oversee
artifact repositories
and image management through
Artifactory
. - Collaborate with development and infrastructure teams to streamline application delivery.
- Monitor platform health and performance, ensuring uptime and resilience.
- Implement and manage
Redis
and
Vault
for caching, secrets management, and security. - Support deployment of
WildFly, JBoss, and Apache Tomcat
applications. - Drive automation initiatives and improve platform observability.
- Troubleshoot CI/CD, build, and deployment issues efficiently.
Core Skills & Experience
- 5+ years
in DevOps, cloud operations, or application platform engineering. - Proven experience with
GitLab CI/CD
,
Jenkins
,
Docker
,
Artifactory
, and
SonarQube
. - Proficiency in
Kubernetes
management (deployments, services, Helm, etc.). - Familiarity with
Vault
(HashiCorp) and
Redis
. - Experience with
Linux-based environments
,
bash scripting
, and
infrastructure automation tools
. - Solid understanding of
networking
,
load balancing
, and
web/application servers
(Nginx, Apache).
Preferred Qualifications
- Relevant IT diploma or degree.
- Certifications in
AWS / Kubernetes / DevOps
(advantageous). - Familiarity with
Keycloak
or other identity and access management systems. - Excellent analytical, problem-solving, and communication skills.
Why Join BlueCloud?
- Be part of a high-performance engineering team supporting a leading digital bank.
- Work with cutting-edge open-source and cloud-native technologies.
- Competitive contracting rates and hybrid work flexibility.
Apply via:
LinkedIn or email
Intermediate Cloud Data Platform Support Engineer
Posted today
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Job Description
Intermediate Cloud Data Platform Support Engineer
Recruiter:
WatersEdge Solutions
Job Ref:
Date posted:
Friday, September 12, 2025
Location:
Cape Town, South Africa
SUMMARY:
POSITION INFO:
Location:
Remote (South Africa)
Employment Type:
Full-Time
Industry:
Cloud Infrastructure | Data Engineering | Azure
WatersEdge Solutions is seeking a technically astute
Intermediate Cloud Data Platform Support Engineer
to support and optimise cloud-based data platforms for a high-growth data-driven business. If you're passionate about performance tuning, incident resolution, and platform reliability, this is a chance to work in a cutting-edge environment that values proactive problem solving and automation.
About The Role
Reporting to the Data Engineering function and working alongside Full Stack Support Engineers, you'll be responsible for keeping mission-critical systems running smoothly across Microsoft Azure environments. Your day-to-day will include responding to incidents, implementing automation scripts, and driving improvements in monitoring, observability, and system resilience.
Key Responsibilities
- Provide technical support for Azure-hosted data platforms including warehouses, pipelines, and distributed computing services
- Resolve production incidents related to system performance, stability, and data reliability
- Perform root cause analysis and contribute to long-term system improvements
- Monitor system health and automate recurring tasks with Python, Bash, or PowerShell
- Develop and maintain real-time monitoring dashboards and alerts
- Collaborate with engineers and client-facing teams on technical issue resolution
- Implement runbooks, documentation, and contribute to continuous improvement initiatives
- Stay current with emerging tools in Azure, Kubernetes, Databricks, and cloud-native ecosystems
What You'll Bring
- 3+ years' experience in cloud support, cloud operations, or data engineering
- Strong hands-on experience with Microsoft Azure and cloud-native data platforms
- Solid scripting skills in Python, Bash, or PowerShell
- Deep understanding of SQL, T-SQL, Spark, and incident management best practices
- Familiarity with observability tools and monitoring frameworks
- Ability to support production systems with high standards for uptime and data quality
- Excellent communication skills across technical and non-technical stakeholders
- Degree in Computer Science, Information Systems, or Engineering
Nice to Have
- Azure certifications in cloud engineering or architecture
- Experience with Databricks, Microsoft Fabric, or Spark-based analytics platforms
- Knowledge of Kubernetes, Docker, or multi-cloud environments (AWS/GCP)
- Exposure to infrastructure-as-code (Terraform) and CI/CD pipelines
What's On Offer
- Remote-first flexibility with a collaborative culture
- Competitive salary and performance incentives
- Continuous learning opportunities and home office reimbursements
- Wellness initiatives, social events, and transparent team communication
- A high-impact role supporting scalable, data-driven technologies
Company Culture
At WatersEdge Solutions, we match top engineering talent with purpose-driven innovation. You'll join a team that values autonomy, continuous improvement, and high performance—where every contribution matters and systems are built to scale securely and efficiently.
If you have not been contacted within 10 working days, please consider your application unsuccessful.
Application Support
Posted today
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Job Description
Overall Purpose of the Job
The purpose of this role is to provide specific Applications support (2nd and 3rd level), for a particular application, both technical and human. Technical support relates to the maintenance of the app, software and other organization technological systems. Human support relates to helping the end-user understand how to use the application or system and help solve any issues.
They also troubleshoot concerns and respond to inquiries from application users. They are expected to be subject matter experts on matters related to the application and to ensure optimal up time and user experience are met on the ADvTECH platform.Additionally, the purpose of this job highlights the main responsibilities and qualifications for an Application Support in HR role, including system support, troubleshooting, user assistance, maintenance, and collaboration with other teams. The role requires both technical expertise in HR & Payroll platforms and strong communication skills for supporting end-users and managing HR-related issues.
System Support & Troubleshooting/ System Monitoring & Performance Optimization
- Provide day-to-day application support for HR platforms (Fresh Service / SAP) ensuring system functionality and resolving user issues.
- Troubleshoot and resolve application-related incidents and service requests related to systems in a timely manner.
- Act as the first point of contact for users experiencing issues with applications, managing escalations when necessary.
- Monitor system performance, ensuring systems are operating efficiently and securely.
- Proactively identify, investigate, and resolve performance bottlenecks and system errors to minimize downtime.
- Conduct routine health checks, system audits, and performance assessments to ensure systems are fully operational.
Incident & Problem Management/ HR System Maintenance & Updates
- Manage incident resolution and track issues through to closure, ensuring effective communication with stakeholders.
- Work closely with technical teams to identify root causes of recurring issues and recommend long-term solutions.
- Maintain a detailed log of incidents and support cases, ensuring accurate documentation and reporting for continuous improvement.
- Support system upgrades, patches, and version control, ensuring all updates are tested and implemented with minimal impact on users.
- Work closely with technical teams to identify root causes of recurring issues and recommend long-term solutions.
User Support & Training
- Provide end-user support, answering queries, guiding users through system functions, and resolving related issues.
- Assist in creating and maintaining support documentation, FAQs, and user guides for applications.
- Conduct training sessions for users to ensure they understand system capabilities and are equipped to use application tools efficiently.
Collaboration with Development & Technical Teams/ Documentation & Reporting
- Assist in testing new features, patches, and updates before deployment to ensure compatibility with existing configurations
- Collaborate with cross-functional teams (HR, Payroll, IT, etc.) to provide HR & Payroll support and ensure alignment with business requirements.
- Maintain detailed records of system issues, resolutions, configurations, and changes for audit purposes.
- Prepare periodic reports on system health, incident trends, and user feedback to improve system performance.
- Create and update standard operating procedures (SOPs) and best practices for system support.
Continuous Improvement
- Identify opportunities for process improvement within support workflows and systems.
- Collaborate with business and technical teams to recommend and implement improvements for application functionality and support processes.
- Stay updated on HR & Payroll product updates and new features to ensure the organization is leveraging the latest capabilities.
Qualification
- Diploma/ Degree in Indomation technology
- MCSE
- 3 Years experience
Application Support Analyst
Posted today
Job Viewed
Job Description
Introduction
Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.
We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms, Momentum Metropolitan provides practical financial solutions for people, communities and businesses. Visit us at
Disclaimer
As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose
The primary goal of an Application Support Analyst (ASA), in the business is to ensure that applications meet the standards of the product and business, are running smoothly and efficiently, and are compliant with regulatory requirements, and most importantly provides a positive experience for the end-user(s).
The ASA plays a key role in the ONGOING maintenance and support phases of the software development life cycle (SDLC). During the maintenance and support phase, the ASA is responsible for ensuring that the application is functioning correctly, addressing any issues that arise, and requesting necessary updates and modifications to the application to meet changing business needs.
Requirements
Grade 12
Relevant Diploma or B-degree
4 - 6 years business experience
A solid understanding of business processes product and business rules and processes (Service, Compulsory product knowledge)
Proficient in Excel as well as SQL (able to write scripts from scratch)
Proficient understanding of the financial service industry (advantageous)
Experience in Operations (advantageous)
Proficient understanding of tax processes (advantageous)
Duties & Responsibilities
Application Monitoring
Monitors the application to detect and resolve issues (errors) that may impact functionality or performance.
Analyzing and troubleshooting issues to identify root causes and potential solutions.
Providing technical support (2nd line) to end users.
Answering questions about the features and/or resolving issues.
Ensuring that the application is updated by the IT Support team / DevOps as and when needed.
Collaborating with relevant developers and other stakeholders such as business system analysts, QA, project management and end-users) to:
Support upgrades & enhancements.
Prioritize and address issues and importantly also;
Enable temporary/tactical workarounds for incidents.
Performs routine maintenance tasks to ensure the applications are up-to-date and functioning optimally.
Improve monitoring and alerting.
Maintaining (quality documentation) a high grade of quality documentation and knowledge bases to support end-users and other stakeholders.
Accountable for end-to-end processes.
Business Continuity
Responsible for ensuring the application is running smoothly, and as per the signed-off business specifications process flow, as well as addressing any issues that may arise to minimize the risk of disruptions.
Cost saving and efficiency.
Responsible for identifying and addressing any issues with the application, which will minimize costs and ensure that the business is operating effectively and efficiently.
Ensure that insurance systems are compliant with regulatory requirements, such as those related to data privacy, security, and financial reporting.
Maintain robust applications
Analyze and improve processes, quality, productivity, and efficiency.
Take an active role in incident and problem management, proactively bringing issues and problems to the attention of the team.
Communicating with end users and other support teams to notify them of incidents and their resolution.
Investigations of system failures, writing queries to identify the causes of incidents and process failures.
Identify and implement workarounds for incidents.
Proactively enables 2nd line support to resolve incidents.
Daily monitoring of systems and processes.
Proactively improve monitoring and alerting
Prioritization of a backlog of bugs and fixes.
Play an active role in projects from an operations perspective, pre-production or go-live stage.
User acceptance testing before any implementation is critical to ensure systems function as expected.
Work as part of a cross-functional team.
Maintain Business Continuity documentation.
Perform Product House administrative duties to support the business process.
In addition, the ASAs are also involved in the earlier phases of the SDLC, such as:
Reviewing requirements
Participating in testing in the pre-production and/or go-live stage
As this role works with software applications to support business outcomes, it requires very strong technical and analytical skills, and the ability to collaborate with cross-functional teams.
Client
Build and maintain relationships with internal stakeholders.
Deliver on service level agreements in order to ensure that client expectations are managed.
Make recommendations to improve client service and fair treatment of clients within the area of responsibility.
Participate and contribute to a culture that builds rewarding relationships, facilitates feedback and provides exceptional client service.
People
Excellent communication skills to liaise between technical teams, finance, and tax department.
Positively influence and participate in change initiatives.
Continuously develop own expertise in terms of professional, industry and legislation
Competencies
Analytical thinker.
Actively live the company values.
Self-Starter.
Ability to work independently and as part of a team.
Customer/ Stakeholder Commitment.
Drive for results.
Ability to document issues, resolutions, and user guides.
Application Support Analyst
Posted today
Job Viewed
Job Description
Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.
We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms, Momentum Metropolitan provides practical financial solutions for people, communities and businesses. Visit us at
Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.
Role Purpose
The primary goal of an Application Support Analyst (ASA), in the business is to ensure that applications meet the standards of the product and business, are running smoothly and efficiently, and are compliant with regulatory requirements, and most importantly provides a positive experience for the end-user(s).
The ASA plays a key role in the ONGOING maintenance and support phases of the software development life cycle (SDLC). During the maintenance and support phase, the ASA is responsible for ensuring that the application is functioning correctly, addressing any issues that arise, and requesting necessary updates and modifications to the application to meet changing business needs.
Requirements
- Grade 12
- Relevant Diploma or B-degree
- 4 - 6 years business experience
- A solid understanding of business processes product and business rules and processes (Service, Compulsory product knowledge)
- Proficient in Excel as well as SQL (able to write scripts from scratch)
- Proficient understanding of the financial service industry (advantageous)
- Experience in Operations (advantageous)
- Proficient understanding of tax processes (advantageous)
Duties & Responsibilities
Application Monitoring
- Monitors the application to detect and resolve issues (errors) that may impact functionality or performance.
- Analyzing and troubleshooting issues to identify root causes and potential solutions.
- Providing technical support (2nd line) to end users.
- Answering questions about the features and/or resolving issues.
- Ensuring that the application is updated by the IT Support team / DevOps as and when needed.
- Collaborating with relevant developers and other stakeholders such as business system analysts, QA, project management and end-users) to:
- Support upgrades & enhancements.
- Prioritize and address issues and importantly also;
- Enable temporary/tactical workarounds for incidents.
- Performs routine maintenance tasks to ensure the applications are up-to-date and functioning optimally.
- Improve monitoring and alerting.
- Maintaining (quality documentation) a high grade of quality documentation and knowledge bases to support end-users and other stakeholders.
- Accountable for end-to-end processes.
Business Continuity
- Responsible for ensuring the application is running smoothly, and as per the signed-off business specifications process flow, as well as addressing any issues that may arise to minimize the risk of disruptions.
- Cost saving and efficiency.
- Responsible for identifying and addressing any issues with the application, which will minimize costs and ensure that the business is operating effectively and efficiently.
- Ensure that insurance systems are compliant with regulatory requirements, such as those related to data privacy, security, and financial reporting.
Maintain robust applications
- Analyze and improve processes, quality, productivity, and efficiency.
- Take an active role in incident and problem management, proactively bringing issues and problems to the attention of the team.
- Communicating with end users and other support teams to notify them of incidents and their resolution.
- Investigations of system failures, writing queries to identify the causes of incidents and process failures.
- Identify and implement workarounds for incidents.
- Proactively enables 2nd line support to resolve incidents.
- Daily monitoring of systems and processes.
- Proactively improve monitoring and alerting
- Prioritization of a backlog of bugs and fixes.
- Play an active role in projects from an operations perspective, pre-production or go-live stage.
- User acceptance testing before any implementation is critical to ensure systems function as expected.
- Work as part of a cross-functional team.
- Maintain Business Continuity documentation.
- Perform Product House administrative duties to support the business process.
- In addition, the ASAs are also involved in the earlier phases of the SDLC, such as:
- Reviewing requirements
- Participating in testing in the pre-production and/or go-live stage
- As this role works with software applications to support business outcomes, it requires very strong technical and analytical skills, and the ability to collaborate with cross-functional teams.
Client
- Build and maintain relationships with internal stakeholders.
- Deliver on service level agreements in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within the area of responsibility.
- Participate and contribute to a culture that builds rewarding relationships, facilitates feedback and provides exceptional client service.
People
- Excellent communication skills to liaise between technical teams, finance, and tax department.
- Positively influence and participate in change initiatives.
- Continuously develop own expertise in terms of professional, industry and legislation
Competencies
- Analytical thinker.
- Actively live the company values.
- Self-Starter.
- Ability to work independently and as part of a team.
- Customer/ Stakeholder Commitment.
- Drive for results.
- Ability to document issues, resolutions, and user guides.
Application Support Administrator
Posted today
Job Viewed
Job Description
Applications Support Administrator (Johannesburg)
An exciting opportunity has become available for an experienced
Applications Support Administrator
to join a dynamic Group IT team based in Elandsfontein. The successful candidate will be responsible for administering, supporting, and optimising key business systems such as
Sage X3 ERP
,
Sage300/VIP Payroll
, and other related business applications across multiple subsidiaries.
Key Responsibilities
- Serve as the primary contact for all Sage X3-related inquiries and technical support.
- Configure, customise, and maintain Sage X3 to align with evolving business needs.
- Manage user access, roles, and profiles while ensuring compliance with IT general controls and audit protocols.
- Monitor system performance, backups, and logs to identify and resolve issues proactively.
- Coordinate system upgrades, patches, and version control.
- Provide first-line support for Sage and other business applications, including VIP Payroll.
- Collaborate with cross-functional teams to identify and implement system enhancements.
- Oversee compliance documentation, software licensing, and disaster recovery planning.
- Conduct user training sessions and maintain system documentation.
Minimum Requirements
- 5+ years' experience in ERP administration, preferably with
Sage X3
and
Sage300/VIP Payroll
. - Proven experience managing multi-company ERP environments and intercompany transactions.
- Strong understanding of SQL-based platforms and system integrations.
- Experience supporting HR, Payroll, and Self-Service modules.
- Bachelor's degree in
Information Systems
,
Computer Science
, or a related field. - Sage X3 ERP and/or Sage300/VIP certification (or willingness to obtain).
- ITIL or similar service management certification will be advantageous.
Key Competencies
- Excellent analytical and problem-solving skills.
- Strong communication and stakeholder engagement abilities.
- Ability to manage multiple priorities within a group structure.
- Commitment to continuous improvement and digital transformation.
application support specialist
Posted today
Job Viewed
Job Description
We are seeking an experienced
Application Support Specialist
with a strong background in supporting enterprise-level applications built on the
Microsoft .NET technology stack (C#, ASP.NET, MS SQL Server, IIS)
as well as
React
and
Docker
. The ideal candidate will demonstrate a structured and analytical approach to
incident, problem, and change management
, ensuring system reliability, performance, and seamless user experience.
Key Responsibilities
- Provide technical support for enterprise applications built on .NET, React, and Docker.
- Diagnose, troubleshoot, and resolve application, database, and infrastructure issues within agreed SLA timelines.
- Perform root cause analysis (RCA) for recurring incidents and implement permanent fixes.
- Monitor and maintain application health using logs, alerts, and performance dashboards.
- Collaborate with development, QA, infrastructure, and DevOps teams to ensure smooth deployments and application stability.
- Participate in release management, patching, and configuration changes on IIS and containerized environments.
- Maintain accurate documentation of issues, solutions, and configurations.
- Provide end-user and stakeholder support through clear communication and escalation processes.
- Contribute to continuous improvement by automating support tasks and optimizing monitoring tools.
Required Skills & Experience
- Minimum 5 years of proven experience providing application support for enterprise-level systems.
Strong proficiency in:
Microsoft .NET (C#, ASP.NET)
- MS SQL Server - writing complex queries, stored procedures, performance tuning
- IIS configuration and troubleshooting
- React - front-end support, debugging, and build management
Docker - container management, deployments, and troubleshooting
Experience with incident, problem, and change management frameworks (ITIL certification advantageous).
- Familiarity with CI/CD pipelines, version control (Git), and monitoring tools (e.g., AppDynamics, New Relic, or Azure Monitor).
- Strong analytical, communication, and documentation skills.
- Ability to work under pressure and manage multiple priorities in a fast-paced environment.
Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience with Azure or other cloud platforms.
- Exposure to microservices or container orchestration (e.g., Kubernetes).
- Basic understanding of scripting languages (PowerShell, Bash, or Python).
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Specialist Application Support
Posted today
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Job Description
When it comes to putting people first, we're number 1.
The number 1 Top Employer in South Africa.
Certified by the Top Employer Institute 2025.
Role Purpose/Business Unit:
Applications Development & Support Specialist is to be responsible to ensure an optimised and efficient Enterprise Business services environment that operates within agreed service levels. The role will focus on ensuring quality delivery of new solutions within this environment with respect to system solutions, system integration, processes and controls as well as interacting with the business to ensure successful delivery of service requirements within agreed business service levels. To manage the development and support of enterprise business systems, ensuring efficient and effective delivery of IT services in an agile environment. The role focuses on enhancing system performance through innovation and continuous improvement. Ensure that technical solutions are compliant to all documented Vodacom policies, with specific focus on Cyber Security and business continuity, on a day-to-day basis, in accordance with the adopted Vodacom standards (e.g., AGILE, ISO, SOX, POPIA etc.).
Your responsibilities will include:
- To troubleshoot and resolve application and system issues, develop solutions, document correction process, ensure fixes are implemented and monitored
- To compile incident reports, attend/conduct incident reviews and follow through to ensure permanent fixes for production problems
- To maintain Operational Integrity Controls (ICE) and oversee their adoption, ensuring that all relevant processes are implemented, maintained and adhered to, and that all key controls are documented and executed. Maintain, re-evaluate, optimise or automate existing business billing processes
- To interface with different role players (Vendors, Change Management, IT, Customer Care departments etc.) to ensure that any operational changes or incidents are effectively and efficiently resolved and a solution implemented. Document and educate relevant teams to ensure process alignment
- To plan and optimize change controls because of system/application upgrades and configuration changes, adhering to Change Control procedures
- The role would require rotational standby
The ideal candidate for this role will have:
- Matric is essential
- A relevant 3-year Degree or Diploma in IT is essential
- 3-5 years' experience in an IT Operations environment is essential
- ITIL Service Management Foundation is essential
Job knowledge:
- Experience supporting Enterprise IT Systems. CRM & Provisioning
- ITIL Service Management Framework
- Service Operations
- Service Transition
- Data Analytics and Modelling
- Familiarity with application performance monitoring and advanced troubleshooting, including expertise in monitoring tools (e.g., Prometheus, Grafana, AppDynamics) and performance optimization techniques
- In-depth understanding of application stacks, databases, and middleware technologies, including expertise in cloud platforms, specifically AWS and OpenShift
- Agile mindset and the ability to collaborate within cross-functional teams
- Excellent problem-solving skills and the capability to address intricate technical challenges
- AI/GenAI knowledge
Skills:
- Problem solving skills are essential
- Decision making skills are essential
- Analytical skills are essential
- AI/Gen AI Fundamentals
- Interpersonal skills are essential
- Presentation skills are essential
- Understanding of ITIL
We make an impact by offering:
- Enticing incentive programs and competitive benefit packages
- Retirement funds, risk benefits, and medical aid benefits
- Cell phone and data benefits, advantages fibre connection discounts, and exclusive staff discounts offered in collaboration with partner companies
Closing date for Applications:
03 October 2025.
The base location for this role is
Century City.
The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.
Application Support Facilitator
Posted today
Job Viewed
Job Description
To form part of the Strategic Business Enablement's (SBE) application support team. The primary function of this role is to provide application support for ooba and ooba partners. The successful candidate will work with the business and SBE teams to deliver the various dimensions of the application support function which include but is not limited to: Application support, Delivery and deployment facilitation and Quality assurance.
Application Support Analyst
Posted today
Job Viewed
Job Description
From the day we opened our doors in 1971, MRI Software has built flexible, game-changing real estate software solutions to improve people's lives. The only way to carry out that mission is to hire the absolute best employees on earth. People like you.
Work hard, play hard. Always. Our relentless commitment to client success, our employee resource groups and our promise to empower our teams to reach their full potential are a few examples of what makes MRI Software special.
And we're insanely dedicated to creating a work environment that you look forward to every single day. That's why we invest heavily in our employee engagement, so you enjoy the tech industry's best perks. Together with the whole Pride, (lion roar for "family") employees, customers, and partners, we're on a mission to break new ground and lead the real estate industry into a digital-first future.
We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 2 days of working from home per week. This role is based in the Cape Town office.
Please note, the successful candidate will work in accordance with NA hours, 8:30am to 5:00pm EST on Mondays to Fridays (which is 14:30 - 23:00 SAST subject to adjustment in accordance with applicable daylight savings changes) and NA public holidays.
MRI Software is currently seeking a Software Support Analyst, who will work as part of our Client Support team. This role involves analysing complex software issues, engaging with our worldwide client base, and providing an incredible customer experience every day. In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and issues. MRI Software will rely on you to listen to and empathize with our clients and use your troubleshooting skills, technical savvy, and creativity to meet their needs and deliver a consistent, professional experience.
Responsibilities
- Primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range of questions and issues.
- Listen and empathise with our clients.
- Use troubleshooting and technical skills to meet the client's needs.
- Consistently deliver a professional experience.
- Deliver timely updates on progress, with the response time and client satisfaction targets in mind.
- Deliver comprehensive analysis on data, reporting and validation tasks and issues.
Requirements
- Customer focus and a passion for support.
- Creative and curious troubleshooter
- Strong organization and time management skills
- Professional communication skills with the ability to confidently articulate technical concepts
- Previous experience in customer service
- Excellent computer skills and knowledge of Microsoft products required
- SQL knowledge
- Minimum 1 year experience in application support
- Excellent customer services skills
- Willingness to take ownership of issues
- Ability to build relationships with clients, share knowledge with colleagues
- Ability to work under pressure to meet KPI's and SLA's
- Full working knowledge of the importance of processes
We're obsessed with making this the best job you've ever had
We want our teams to love working here, so we've created some incredible perks for you to enjoy:
- We want our staff to love working here, and so we've created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
- Have confidence in your health with our offered Medical Aid Scheme.
- Invest in our competitive Personal Pension plan and help set you up for your future.
- Big on family? So are we Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
- Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose
- Further your professional development with our Tuition Reimbursement Schemes
- Enjoy the flexibility of working from anywhere in the world for two weeks out of the year
MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI's high client experience standard and continuing our growth in the PropTech space.
Amazing growth takes amazing employees. Are you up to the challenge?
As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.
Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.