7 Pick N Pay jobs in Vereeniging

Overview

Vacancy : Telesales & Customer Service Representative – Vereeniging

Location : Vereeniging

Start Date : As soon as possible

A well-established franchise company based in Vereeniging is seeking a dynamic and customer-focused Telesales & Customer Service Representative to join our team.

• Matric (Grade 12) – essential
• 2–3 years telesales experience
• 3–4 years customer service experience
• Own reliable transport and valid driver’s license
• Excellent communication skills – well-spoken and professional
• Strong telephone etiquette
• Bubbly and positive personality
• Ability to work independently and as part of a team
• Strong business mindset and problem-solving skills

• Conduct outbound telesales calls to generate leads and close sales
• Build and maintain relationships with new and existing customers
• Handle customer queries and provide exceptional service
• Maintain accurate records of sales and customer interactions
• Meet and exceed sales targets and service KPIs

• Salary 10K - 11K
• Competitive salary package
• Supportive and friendly working environment
• Opportunity to grow within a successful franchise group

As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.

Key Responsibilities:

• Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
• Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
• Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
• Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
• Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
• Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
• Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
• Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.

Requirements:

• Animal Lover: Must love animals.
• Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
• Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
• Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
• Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
• Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
• Customer-Centric: A strong commitment to delivering outstanding customer service.

We are looking for a young, hardworking, and ambitious individual to offer customer care at selected retail stores under our company. NO EXPERIENCE NEEDED . The potential candidate will be given intensive management training and coaching. Through our dynamic training program, you will gain hands-on experience, network with industry professionals, and embark on exciting travel opportunities—all while developing the expertise to launch your own marketing business.

Over The Course Of Training, Participants Will

1. Receive Comprehensive Training: Learn essential marketing strategies, digital tools, and business management techniques from industry experts.
2. Gain Practical Experience: Work on real-world projects and campaigns, applying your skills in a supportive and innovative environment.
3. Travel and Network: Participate in industry events and travel opportunities to build valuable connections and expand your professional network.
4. Develop Business Acumen: Get practical insights into running a marketing company, from client acquisition to financial management.

The candidate should be well-spoken, self-driven, passionate, possess good communication and interpersonal skills, be energetic, and willing to work in a team environment.

As the Customer Experience (CX) Team Lead within our outsourcing team, you will play a crucial role in defining and enhancing the support experience for our clients. This position is designed for a results-driven leader passionate about driving excellence and implementing innovative customer service strategies.

Key Responsibilities:

• Leadership and Development: Lead a dynamic team, fostering a culture of continuous improvement, accountability, and high performance. Implement a coaching culture that supports professional growth and development.
• Operational Excellence: Oversee daily operations, ensuring efficiency and effectiveness in meeting service level agreements (SLAs). Identify and mitigate operational risks.
• Training and Empowerment: Develop comprehensive training programs to advance team skills and knowledge. Encourage empowerment and decision-making within the team.
• Culture and Morale: Build a positive team environment that champions company values, encourages collaboration, and supports individual well-being.
• Performance Management: Promote a culture of excellence through regular performance reviews, feedback, and recognition. Drive initiatives that enhance productivity and customer satisfaction.
• Customer Escalations: Handle customer issues with empathy and professionalism, ensuring quick and effective resolutions.
• Innovation and Improvement: Stay informed about industry trends to drive innovation within the team. Lead projects aimed at improving processes and enhancing the customer experience.
• Data Analysis: Utilize customer data to identify trends, inform strategy, and improve service delivery.

Requirements:

• Animal Lover: Must love animals.
• Proven Leadership: Demonstrated ability to lead and develop high-performing teams. Experience in fostering a coaching culture and driving operational excellence.
• Strong Interpersonal Skills: Ability to inspire, motivate, and communicate effectively with team members at all levels.
• Problem-Solving: Exceptional problem-solving skills with the ability to navigate a fast-paced environment.
• Collaboration: Strong collaborative skills, able to work effectively with cross-functional teams to achieve business goals.
• Adaptability: Openness to embrace new challenges and a commitment to continuous learning and improvement.
• Customer-Centric: A strong commitment to delivering outstanding customer service.