122 Pharmacy Manager jobs in South Africa

SD Recruitment is looking for a Pharmacy Manager that has research experience for a 2 month contract based in Crossroads.

The main purpose of this position is to manage the pharmacy according to South African Pharmacy Council (SAPC), Medicines Control Council (MCC), National Institutes of Health (NIH), Good Clinical and Good Pharmacy Practice Guidelines (GCP and GPP).

The Pharmacy Manager will be responsible for:

1. Pharmacy Regulatory Compliance including
2. Family Planning and Sexually Transmitted Infection medication management
3. Investigation Product (IP) Management
4. Record Management
5. Staff supervision

Key performance areas (4 – 6) (What)

1. Pharmacy Regulatory and Compliance Management

Activities / Objectives / Tasks (How)

• Develop, implement and maintain Pharmacy Standard Operating Procedures and Establishment Plans according to international regulatory standards as specified by multiple research agencies
• Ensures the pharmacy is run and managed as according to South African pharmacy and research ethical standards.
• Manage the Pharmacy as per SAPC Responsible Pharmacist requirements
• Ensure annual South African Pharmacy Council (SAPC) accreditation of pharmacy
• Plan and implement Pharmacy technical appliances – follow up on any issues
• Responsible for development and management of equipment maintenance calibration plan.
• Mentor pharmacists for South African Tuberculosis Vaccine Intervention (SATVI)
• Backup for Lead Pharmacist of Cape Town Clinical Trials Unit studies (4 pharmacies).

Results / Outcomes (Why)

• Pharmacy is in compliance with all related legislation
• Approved Pharmacy Establishment Plan
• Write and revise SOPs on Pharmacy and IP management and response to Equipment failure when requested
• All documentation accurate and up to date at any time checked.
• Registration as Responsible Pharmacist
• Pharmacy meets all SAPC requirements
• SAPC inspection reports
• Annual SAPC Pharmacy Registration certificates and Pharmacy staff certificates are up to date
• Maintenance logs are up to date.
• All equipment fully operational and malfunctions are attended to timeously
• Report on Monitoring of logs and service records by study monitors is positive

2. Record Management

Activities / Objectives / Tasks (How)

• Maintain IP accountability records in accordance with the standards required by the SAPC, MCC, ICH-GCP and IPM
• Maintain prescription records against which IP is dispensed
• Maintain Pharmacy sections of the Research Site Files

Results / Outcomes (Why)

• Records are accurately and timeously captured according to study protocol
• All documentation accurate and up to date at any time checked.

3. Family Planning and Sexually Transmitted Infection medication management

Activities / Objectives / Tasks (How)

• Check prescriptions and advise medical officers as to drug interactions and contra-indications to ensure participant safety
• Receive medication from supplier – document receipt and resolve discrepancies
• Store medication under correct conditions at the site
• Dispense medication as per pharmacy regulations
• Dispose of medication as per pharmacy regulations

Results / Outcomes (Why)

• Medication is handled according to South African Pharmacy Council (SAPC) and Medicines Control Council (MCC) requirements
• DoH monitoring/audit reports are favorable.

4.Investigational Product (IP) Management

Activities / Objectives / Tasks (How)

• Responsible for pharmacy related research activities for active protocols, protocols under development and in accreditation.
• Maintain adequate stock levels of IP at the site
• Responsible for randomization (blinding / unbinding) of participants in order to prevent research bias and maintain participant confidentiality
• Receive IP from supplier – document receipt and resolve discrepancies
• Store IP under correct conditions at the site
• Label IP prior to dispensing
• Responsible for ensuring prescriptions are checked prior to dispensing IP as per randomization protocol.
• Dispense IP as per specific protocol requirements
• Receive and reconcile IP returns
• Store IP (used and unused) on site until monitor confirms IP accountability
• Dispose of used IP as per sponsor requirements
• Return unused IP to supplier for storage until IP destruction permitted
• Participate and assist in funder regulatory and compliance audits

Results / Outcomes (Why)

• Study product is distributed according to protocol
• All trial participants receive IP on time according to protocol
• Optimal stock levels maintained at all times
• Trial monitoring reports regarding Pharmacy always favourable
• All documentation accurate and up to date at any time checked.
• Sponsor monitoring/audit reports are favorable
• Monitoring reports are favorable and any reports or findings are documented

5. Pharmacy staff supervision

Activities / Objectives / Tasks (How)

• Line manage the pharmacy staff
• Keep all pharmacy staff informed of developments within the department
• Ensure all pharmacy staff undergo performance reviews as per UCT HR policy
• Identify training needs and organize relevant training initiatives
• Coach Staff to assist with performance improvement

Results / Outcomes (Why)

• All human resource functions relating to own staff are carried out timeously and in accordance with UCT HR policy, and relevant legislation

Minimum Requirements

• Pharmacy Degree
• Atleast 5 years experience

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Medication Safety Management:
? Implement best operating practice related to medication safety with the
objective of reducing medication incidents.
? Drive a system of incident reporting, identify negative trends and
implement corrective action.
? Drive antimicrobial stewardship programs in the hospital.
? Drive the implementation and compliance to company policies and
processes.
? Ensure compliance with South African Pharmacy Council (SAPC),
Department of Health (DOH) and other statutory and legal
requirements.

Relationship Management:
? Build mutually beneficial relationships with both internal and external
customers as it relates to the delivery of an effective and quality
pharmaceutical service within the hospital and the retail pharmacy.
? Engage with Doctors and Patients with regards to medication and other
matters.
? Ensure client expectations are met, and quality client service provided.
? Maintain professional ethics and ensure these are demonstrated
personally and by team members.

Financial Management:
? Achieve hospital budgeted financial measures as it relates to the
Pharmacy.
? Manage the cost of sales of pharmaceuticals in line with revenue and
budget.
? Communicate and implement cost saving opportunities.
? Conduct financial analysis monthly, identify negative trends and
implement corrective action.
? Ensure that expenses are authorized and allocated and controlled
accordingly.
? Scrutinize stock reports regularly to identify errors and implement
corrective measures so as to ensure proper inventory management is
continuously improved and risks identified and mitigated.
? Implement effective stock management processes:
o Stock is ordered, received and issued according to Company
requirements and stock management principles;
o Preferred supplier agreements are adhered to;
o Stock takes are coordinated according Company requirements; and
o Stock variances are reported and addressed in order to minimize
risks.

People Management:
? Demonstrate visible leadership in respect of Group values, strategy and
operating model.
? Sponsor company initiatives and projects as it relates to the hospital.
? Participate in hospital management committee meetings and forums.
? Lead and manage the Pharmacy team meetings and ensure
participation from all parties.
? Recruit, retain, motivate and develop Pharmacy staff.
? Provide direction and inspire positive work behavior in team.
? Review compliance to company standards and statutory and legal
requirements, and manage performance (outputs) of staff within area of
responsibility and take remedial action.

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SD Recruitment is looking for a Pharmacy Manager that has research experience for a 2 month contract based in Crossroads. The main purpose of this position is to manage the pharmacy according to South African Pharmacy Council (SAPC), Medicines Control Council (MCC), National Institutes of Health (NIH), Good Clinical and Good Pharmacy Practice Guidelines (GCP and GPP). The Pharmacy Manager will be responsible for: Pharmacy Regulatory Compliance including Family Planning and Sexually Transmitted Infection medication management Investigation Product (IP) Management Record Management Staff supervision Key performance areas (4 – 6) (What) 1. Pharmacy Regulatory and Compliance Management Activities / Objectives / Tasks (How) Develop, implement and maintain Pharmacy Standard Operating Procedures and Establishment Plans according to international regulatory standards as specified by multiple research agencies Ensures the pharmacy is run and managed as according to South African pharmacy and research ethical standards. Manage the Pharmacy as per SAPC Responsible Pharmacist requirements Ensure annual South African Pharmacy Council (SAPC) accreditation of pharmacy Plan and implement Pharmacy technical appliances – follow up on any issues Responsible for development and management of equipment maintenance calibration plan. Mentor pharmacists for South African Tuberculosis Vaccine Intervention (SATVI) Backup for Lead Pharmacist of Cape Town Clinical Trials Unit studies (4 pharmacies). Results / Outcomes (Why) Pharmacy is in compliance with all related legislation Approved Pharmacy Establishment Plan Write and revise SOPs on Pharmacy and IP management and response to Equipment failure when requested All documentation accurate and up to date at any time checked. Registration as Responsible Pharmacist Pharmacy meets all SAPC requirements SAPC inspection reports Annual SAPC Pharmacy Registration certificates and Pharmacy staff certificates are up to date Maintenance logs are up to date. All equipment fully operational and malfunctions are attended to timeously Report on Monitoring of logs and service records by study monitors is positive 2. Record Management Activities / Objectives / Tasks (How) Maintain IP accountability records in accordance with the standards required by the SAPC, MCC, ICH-GCP and IPM Maintain prescription records against which IP is dispensed Maintain Pharmacy sections of the Research Site Files Results / Outcomes (Why) Records are accurately and timeously captured according to study protocol All documentation accurate and up to date at any time checked. 3. Family Planning and Sexually Transmitted Infection medication management Activities / Objectives / Tasks (How) Check prescriptions and advise medical officers as to drug interactions and contra-indications to ensure participant safety Receive medication from supplier – document receipt and resolve discrepancies Store medication under correct conditions at the site Dispense medication as per pharmacy regulations Dispose of medication as per pharmacy regulations Results / Outcomes (Why) Medication is handled according to South African Pharmacy Council (SAPC) and Medicines Control Council (MCC) requirements Do H monitoring/audit reports are favorable. 4. Investigational Product (IP) Management Activities / Objectives / Tasks (How) Responsible for pharmacy related research activities for active protocols, protocols under development and in accreditation. Maintain adequate stock levels of IP at the site Responsible for randomization (blinding / unbinding) of participants in order to prevent research bias and maintain participant confidentiality Receive IP from supplier – document receipt and resolve discrepancies Store IP under correct conditions at the site Label IP prior to dispensing Responsible for ensuring prescriptions are checked prior to dispensing IP as per randomization protocol. Dispense IP as per specific protocol requirements Receive and reconcile IP returns Store IP (used and unused) on site until monitor confirms IP accountability Dispose of used IP as per sponsor requirements Return unused IP to supplier for storage until IP destruction permitted Participate and assist in funder regulatory and compliance audits Results / Outcomes (Why) Study product is distributed according to protocol All trial participants receive IP on time according to protocol Optimal stock levels maintained at all times Trial monitoring reports regarding Pharmacy always favourable All documentation accurate and up to date at any time checked. Sponsor monitoring/audit reports are favorable Monitoring reports are favorable and any reports or findings are documented 5. Pharmacy staff supervision Activities / Objectives / Tasks (How) Line manage the pharmacy staff Keep all pharmacy staff informed of developments within the department Ensure all pharmacy staff undergo performance reviews as per UCT HR policy Identify training needs and organize relevant training initiatives Coach Staff to assist with performance improvement Results / Outcomes (Why) All human resource functions relating to own staff are carried out timeously and in accordance with UCT HR policy, and relevant legislation Minimum Requirements Pharmacy Degree Atleast 5 years experience #J-18808-Ljbffr

A vacancy exists for a Pharmacy Manager based at Life The Crompton Hospital in Pinetown, reporting to the Hospital Manager. The successful candidate will be responsible for leading, managing, coordinating, monitoring, and driving improvement in the provision of a customer-focused professional pharmacy service within the hospital, aligned with hospital and company strategic objectives. Critical Outputs Effective governance and medication risk management Implement pharmacy best operating practices related to medication safety management; Achieve an improved overall medication error rate with 100% reporting; Ensure compliance with SAPC, DOH, OHSC, and LHC standards. Effective quality management Enhance performance in antimicrobial stewardship and clinical pharmacy programs; Ensure compliance with the LHC quality management system; Maintain customer service levels, manage complaints, and promote continuous improvement. Effective financial and asset management Meet budgeted financial measures for pharmacy; Manage pharmaceutical costs in line with revenue and budgets; Implement product conversions and cost-efficiency initiatives; Identify and implement cost-effective care initiatives for optimal patient outcomes; Manage product evaluations and complaints; Build effective relationships with doctors and hospital teams; Drive growth, sustainability, and process efficiency initiatives; Achieve stock management targets and oversee consignment and loan stock; Improve operational efficiencies impacting cost of sales; Manage non-recoverable utilization within budget and reduce costs; Control overheads aligned with budgets. Effective people management Demonstrate leadership aligned with company values and strategy; Recruit, retain, motivate, and develop pharmacy staff; Participate in training programs for interns and pharmacist assistants; Manage staff performance to ensure critical outputs; Provide direction and foster positive work behavior; Conduct regular performance feedback and professional development activities. Requirements B Pharm/Dip. Pharm and current registration with the South African Pharmacy Council; Private hospital experience preferred; Understanding of hospital legislation and operating structures; Proven leadership and management experience; Valid driver’s license; Proficiency in MS Office. Competencies Strategic thinking, problem-solving, resilience, diversity engagement, communication, influencing, drive, attention to detail, ethics, excellence, relationship building, customer responsiveness, business insight, leadership, motivation, decision-making. Interested candidates should email by Wednesday, September 10, 2025. Internal applicants are advised to discuss their application with their line manager before applying. External candidates are also welcome. Explore our vacancies, download the application form, and email it to the contact person specified in the job advertisement. Life Healthcare is an Equal Opportunity Employer. Only shortlisted candidates will be contacted. If you do not hear within two weeks of the closing date, please consider your application unsuccessful. #J-18808-Ljbffr

Medication Safety Management:? Implement best operating practice related to medication safety with theobjective of reducing medication incidents? Drive a system of incident reporting, identify negative trends andimplement corrective action? Drive antimicrobial stewardship programs in the hospital? Drive the implementation and compliance to company policies andprocesses? Ensure compliance with South African Pharmacy Council (SAPC),Department of Health (DOH) and other statutory and legalrequirements. Relationship Management:? Build mutually beneficial relationships with both internal and externalcustomers as it relates to the delivery of an effective and qualitypharmaceutical service within the hospital and the retail pharmacy? Engage with Doctors and Patients with regards to medication and othermatters? Ensure client expectations are met, and quality client service provided? Maintain professional ethics and ensure these are demonstratedpersonally and by team members. Financial Management:? Achieve hospital budgeted financial measures as it relates to thePharmacy? Manage the cost of sales of pharmaceuticals in line with revenue andbudget? Communicate and implement cost saving opportunities? Conduct financial analysis monthly, identify negative trends andimplement corrective action? Ensure that expenses are authorized and allocated and controlledaccordingly? Scrutinize stock reports regularly to identify errors and implementcorrective measures so as to ensure proper inventory management iscontinuously improved and risks identified and mitigated? Implement effective stock management processes:o Stock is ordered, received and issued according to Companyrequirements and stock management principles;o Preferred supplier agreements are adhered to;o Stock takes are coordinated according Company requirements; ando Stock variances are reported and addressed in order to minimizerisks. People Management:? Demonstrate visible leadership in respect of Group values, strategy andoperating model? Sponsor company initiatives and projects as it relates to the hospital? Participate in hospital management committee meetings and forums? Lead and manage the Pharmacy team meetings and ensureparticipation from all parties? Recruit, retain, motivate and develop Pharmacy staff? Provide direction and inspire positive work behavior in team? Review compliance to company standards and statutory and legalrequirements, and manage performance (outputs) of staff within area ofresponsibility and take remedial action. #J-18808-Ljbffr

SD Recruitment is looking for a Pharmacy Manager that has research experience for a 2 month contract based in Crossroads. The main purpose of this position is to manage the pharmacy according to South African Pharmacy Council (SAPC), Medicines Control Council (MCC), National Institutes of Health (NIH), Good Clinical and Good Pharmacy Practice Guidelines (GCP and GPP). The Pharmacy Manager will be responsible for: Pharmacy Regulatory Compliance including Family Planning and Sexually Transmitted Infection medication management Investigation Product (IP) Management Record Management Staff supervision Key performance areas (4 – 6) (What) 1. Pharmacy Regulatory and Compliance Management Activities / Objectives / Tasks (How) Develop, implement and maintain Pharmacy Standard Operating Procedures and Establishment Plans according to international regulatory standards as specified by multiple research agencies Ensures the pharmacy is run and managed as according to South African pharmacy and research ethical standards. Manage the Pharmacy as per SAPC Responsible Pharmacist requirements Ensure annual South African Pharmacy Council (SAPC) accreditation of pharmacy Plan and implement Pharmacy technical appliances – follow up on any issues Responsible for development and management of equipment maintenance calibration plan. Mentor pharmacists for South African Tuberculosis Vaccine Intervention (SATVI) Backup for Lead Pharmacist of Cape Town Clinical Trials Unit studies (4 pharmacies). Results / Outcomes (Why) Pharmacy is in compliance with all related legislation Approved Pharmacy Establishment Plan Write and revise SOPs on Pharmacy and IP management and response to Equipment failure when requested All documentation accurate and up to date at any time checked. Registration as Responsible Pharmacist Pharmacy meets all SAPC requirements SAPC inspection reports Annual SAPC Pharmacy Registration certificates and Pharmacy staff certificates are up to date Maintenance logs are up to date. All equipment fully operational and malfunctions are attended to timeously Report on Monitoring of logs and service records by study monitors is positive 2. Record Management Activities / Objectives / Tasks (How) Maintain IP accountability records in accordance with the standards required by the SAPC, MCC, ICH-GCP and IPM Maintain prescription records against which IP is dispensed Maintain Pharmacy sections of the Research Site Files Results / Outcomes (Why) Records are accurately and timeously captured according to study protocol All documentation accurate and up to date at any time checked. 3. Family Planning and Sexually Transmitted Infection medication management Activities / Objectives / Tasks (How) Check prescriptions and advise medical officers as to drug interactions and contra-indications to ensure participant safety Receive medication from supplier – document receipt and resolve discrepancies Store medication under correct conditions at the site Dispense medication as per pharmacy regulations Dispose of medication as per pharmacy regulations Results / Outcomes (Why) Medication is handled according to South African Pharmacy Council (SAPC) and Medicines Control Council (MCC) requirements Do H monitoring/audit reports are favorable. 4. Investigational Product (IP) Management Activities / Objectives / Tasks (How) Responsible for pharmacy related research activities for active protocols, protocols under development and in accreditation. Maintain adequate stock levels of IP at the site Responsible for randomization (blinding / unbinding) of participants in order to prevent research bias and maintain participant confidentiality Receive IP from supplier – document receipt and resolve discrepancies Store IP under correct conditions at the site Label IP prior to dispensing Responsible for ensuring prescriptions are checked prior to dispensing IP as per randomization protocol. Dispense IP as per specific protocol requirements Receive and reconcile IP returns Store IP (used and unused) on site until monitor confirms IP accountability Dispose of used IP as per sponsor requirements Return unused IP to supplier for storage until IP destruction permitted Participate and assist in funder regulatory and compliance audits Results / Outcomes (Why) Study product is distributed according to protocol All trial participants receive IP on time according to protocol Optimal stock levels maintained at all times Trial monitoring reports regarding Pharmacy always favourable All documentation accurate and up to date at any time checked. Sponsor monitoring/audit reports are favorable Monitoring reports are favorable and any reports or findings are documented 5. Pharmacy staff supervision Activities / Objectives / Tasks (How) Line manage the pharmacy staff Keep all pharmacy staff informed of developments within the department Ensure all pharmacy staff undergo performance reviews as per UCT HR policy Identify training needs and organize relevant training initiatives Coach Staff to assist with performance improvement Results / Outcomes (Why) All human resource functions relating to own staff are carried out timeously and in accordance with UCT HR policy, and relevant legislation Minimum Requirements Pharmacy Degree Atleast 5 years experience #J-18808-Ljbffr

Medication Safety Management:? Implement best operating practice related to medication safety with theobjective of reducing medication incidents? Drive a system of incident reporting, identify negative trends andimplement corrective action? Drive antimicrobial stewardship programs in the hospital? Drive the implementation and compliance to company policies andprocesses? Ensure compliance with South African Pharmacy Council (SAPC),Department of Health (DOH) and other statutory and legalrequirements. Relationship Management:? Build mutually beneficial relationships with both internal and externalcustomers as it relates to the delivery of an effective and qualitypharmaceutical service within the hospital and the retail pharmacy? Engage with Doctors and Patients with regards to medication and othermatters? Ensure client expectations are met, and quality client service provided? Maintain professional ethics and ensure these are demonstratedpersonally and by team members. Financial Management:? Achieve hospital budgeted financial measures as it relates to thePharmacy? Manage the cost of sales of pharmaceuticals in line with revenue andbudget? Communicate and implement cost saving opportunities? Conduct financial analysis monthly, identify negative trends andimplement corrective action? Ensure that expenses are authorized and allocated and controlledaccordingly? Scrutinize stock reports regularly to identify errors and implementcorrective measures so as to ensure proper inventory management iscontinuously improved and risks identified and mitigated? Implement effective stock management processes:o Stock is ordered, received and issued according to Companyrequirements and stock management principles;o Preferred supplier agreements are adhered to;o Stock takes are coordinated according Company requirements; ando Stock variances are reported and addressed in order to minimizerisks. People Management:? Demonstrate visible leadership in respect of Group values, strategy andoperating model? Sponsor company initiatives and projects as it relates to the hospital? Participate in hospital management committee meetings and forums? Lead and manage the Pharmacy team meetings and ensureparticipation from all parties? Recruit, retain, motivate and develop Pharmacy staff? Provide direction and inspire positive work behavior in team? Review compliance to company standards and statutory and legalrequirements, and manage performance (outputs) of staff within area ofresponsibility and take remedial action. #J-18808-Ljbffr

A vacancy exists for a Pharmacy Manager based at Life The Crompton Hospital in Pinetown, reporting to the Hospital Manager. The successful candidate will be responsible for leading, managing, coordinating, monitoring, and driving improvement in the provision of a customer-focused professional pharmacy service within the hospital, aligned with hospital and company strategic objectives. Critical Outputs Effective governance and medication risk management Implement pharmacy best operating practices related to medication safety management; Achieve an improved overall medication error rate with 100% reporting; Ensure compliance with SAPC, DOH, OHSC, and LHC standards. Effective quality management Enhance performance in antimicrobial stewardship and clinical pharmacy programs; Ensure compliance with the LHC quality management system; Maintain customer service levels, manage complaints, and promote continuous improvement. Effective financial and asset management Meet budgeted financial measures for pharmacy; Manage pharmaceutical costs in line with revenue and budgets; Implement product conversions and cost-efficiency initiatives; Identify and implement cost-effective care initiatives for optimal patient outcomes; Manage product evaluations and complaints; Build effective relationships with doctors and hospital teams; Drive growth, sustainability, and process efficiency initiatives; Achieve stock management targets and oversee consignment and loan stock; Improve operational efficiencies impacting cost of sales; Manage non-recoverable utilization within budget and reduce costs; Control overheads aligned with budgets. Effective people management Demonstrate leadership aligned with company values and strategy; Recruit, retain, motivate, and develop pharmacy staff; Participate in training programs for interns and pharmacist assistants; Manage staff performance to ensure critical outputs; Provide direction and foster positive work behavior; Conduct regular performance feedback and professional development activities. Requirements B Pharm/Dip. Pharm and current registration with the South African Pharmacy Council; Private hospital experience preferred; Understanding of hospital legislation and operating structures; Proven leadership and management experience; Valid driver’s license; Proficiency in MS Office. Competencies Strategic thinking, problem-solving, resilience, diversity engagement, communication, influencing, drive, attention to detail, ethics, excellence, relationship building, customer responsiveness, business insight, leadership, motivation, decision-making. Interested candidates should email by Wednesday, September 10, 2025. Internal applicants are advised to discuss their application with their line manager before applying. External candidates are also welcome. Explore our vacancies, download the application form, and email it to the contact person specified in the job advertisement. Life Healthcare is an Equal Opportunity Employer. Only shortlisted candidates will be contacted. If you do not hear within two weeks of the closing date, please consider your application unsuccessful. #J-18808-Ljbffr

To ensure the efficient operation of the dispensary and the clinic and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.

Job Objectives:

• To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with Clicks’ way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
• To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
• To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
• To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and ongoing development in order to build capacity and capability to meet current and future business needs.
• To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
• To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
• To ensure integration and partnership with the clinic and healthcare aisle resulting in a full offering to customers regarding their healthcare needs.
• To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
• To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
• To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.

Knowledge:

• SAPC and relevant legal knowledge
• Ethical working practice and compliance
• Knowledge of stock, cost, risk and compliance management procedures
• Knowledge of patient care, professional counselling
• Knowledge of customer service excellence
• Knowledge of labour legislation and IR practices
• Sound understanding and application of financial management principles
• Knowledge of competency-based interviewing

Skills:

• Sound managerial, tutorship and coaching skills
• Results and target driven
• Planning and organising skills
• Problem-solving skills
• Strong customer orientation
• Interpersonal skills (Customer service orientation and effective patient care)
• Leading and Supervising
• Delivering Results and Meeting Customer Expectations
• Planning and Organising
• Relating and networking
• Coping with Pressures and Setbacks
• Entrepreneurial and Commercial Thinking
• Working with people
• Adhering to Principles and Values

Experience:

Essential: Minimum 2 years’ experience post community service year

Essential: Minimum 1 year People Management experience

Essential: Registration as Responsible Pharmacist with SAPC

Education:

• Essential: Registered Pharmacist with SAPC

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