19 Performance Analysis jobs in South Africa

Job Description
Only applications through Dittohire will be considered. DO NOT send your CV/job application via email
Job Purpose
The company is looking for an experienced and dynamic Business Intelligence, Analysis & Systems Manager to lead our team of Business Analysts. This strategic role is key to bridging the gap between what the business needs and the technology solutions available. The successful candidate will be responsible for managing the entire lifecycle of system enhancements—from scoping and design through to deployment—and ensuring the ongoing stability of these systems via dedicated application support. Furthermore, the successful candidate will lead a team in developing and executing strategic projects, govern master data, and proactively find new opportunities to drive business efficiency and growth.

Key Responsibilities
Team Leadership & Management

• Lead, mentor, and manage the performance and professional development of the Business Intelligence team.
• Allocate BI and BA resources effectively across projects and support activities, ensuring optimal workload distribution.
• Foster a collaborative environment that encourages knowledge sharing and high performance.
• Set clear objectives, conduct regular performance reviews, and provide constructive feedback to team members.

Application Support Management

• Establish and oversee a Tier 2 support desk managed by the BI team for business-critical applications and systems.
• Ensure timely triage, prioritization and resolution of incoming support tickets, bugs, and data-related queries.
• Analyse support trends to identify root causes, recommending permanent solutions such as system enhancements, bug fixes, or improved user training.
• Act as a key escalation point for complex or high-priority issues, coordinating with technical teams to ensure swift resolution.
• Manage communication with business users regarding ticket status, resolution timelines, and system outages.

System Development Lifecycle (SDLC) Management

• Oversee the scoping of operational system changes, working closely with business stakeholders to define clear requirements, deliverables, and success criteria.
• Lead the creation of intuitive and user-centric UI/UX designs and wireframes for new features and systems.
• Develop and manage comprehensive testing strategies, including User Acceptance Testing (UAT), to ensure solutions are robust and meet business requirements.
• Plan and execute seamless system deployments and deliver effective user training programs.

Strategic Project Development & Execution

• Develop and lead strategic initiatives by identifying opportunities for significant process optimisation, system innovation, or competitive advantage.
• Construct and present compelling business cases to senior leadership, including cost-benefit analysis, ROI (ROI) projections, and feasibility studies.
• Execute and manage strategic projects from inception to completion, ensuring they are delivered on time, within scope, and on budget.
• Define Key Performance Indicators (KPIs) to measure and report on the business impact and success of strategic initiatives.

Business Intelligence & Data Governance

• Act as a key resource for business departments, assisting with reporting needs, dashboard creation, and data analysis.
• Support and contribute to the company's Master Data Management (MDM) strategy, ensuring the accuracy, consistency, and integrity of core business data.
• Assist business with complex excel analysis.

QUALIFYING CRITERIA

• Education: Bachelor's degree in Information Systems / Computer Science / Information Technology Management. A relevant postgraduate qualification is advantageous.
• A minimum of 8 years of experience in a business analysis, systems analysis, or related role.
• At least 3-5 years of proven experience in a leadership position, directly managing a team of analysts or technical professionals.
• Demonstrable experience managing the full project lifecycle for software or system implementations.
• Hands-on experience with business intelligence and reporting tools (e.g. SSRS, Power BI)
• Solid understanding and practical experience with Master Data Management (MDM) principles.
• Strong troubleshooting skills and root-cause analysis ability.
• Strong analytical skills with the ability to independently collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Working knowledge on translating business needs into technical specifications.
• Experience in report writing and executive feedback.
• Experience in managing a Tier 2 or Tier 3 application support function or help desk is highly desirable.

QUALIFYING ATTRIBUTES

• Leadership: Strong ability to lead, inspire, and develop a high-performing team.
• Strategic Thinking: Proven ability to see the bigger picture, align technology with business goals, and drive strategic change.
• Problem-Solving: Exceptional analytical skills with a talent for root cause analysis and solving complex business and system problems.
• Communication: Excellent verbal, written, and presentation skills, with the ability to articulate complex technical concepts to non-technical audiences.
• Stakeholder Management: Proven ability to build relationships, influence decisions, and manage expectations with stakeholders at all levels.
• Stakeholder Management: Proven ability to build relationships, influence decisions, and manage expectations with stakeholders at all levels.
• Continuous Learning: A passion for staying current with emerging technologies, BI trends, and modern business analysis practices, and fostering that curiosity within the team.

We regret that it is not possible to contact all unsuccessful applicants. Applicants who have not been contacted within fourteen (14) days from the date of their submission should consider their application unsuccessful.

Please note that the successful candidate will receive a formal, written offer of employment after all applicable pre-employment checks have been completed. This offer will only be valid if it is signed by a company representative authorized to make such an offer. Representations made on behalf of the company in any other form do not constitute valid offers of employment and should not be construed as such.

Turn Data Into Decisions. Lead Insights That Matter.
At
Mukuru
, data isn't just numbers — it's the story of millions of customers across Africa and beyond. As one of Africa's largest and fastest-growing FinTech's, we empower communities with access to safe, affordable financial services. Now, we're looking for a
Business Intelligence Analysis Team Lead
who's ready to take our analytics capability to new heights.

If you're passionate about
transforming raw data into strategic gold
and have the leadership skills to guide a talented team of analysts, this is your opportunity to make a tangible difference.

Your Mission
Lead, inspire, and deliver BI solutions that don't just look good on a dashboard — but shape decisions, solve real problems, and drive business growth.

What You'll Do

• Lead the Team: Manage and mentor a high-performing BI & Analytics team, setting goals and driving excellence.
• Engage the Business: Work with stakeholders at all levels to understand needs and translate them into actionable BI solutions.
• Own the Delivery: Oversee BI projects from requirements gathering to deployment, ensuring quality and scalability.
• Model the Data: Build enterprise-wide data models and semantic layers that make insights accessible and actionable.
• Visual Storytelling: Design impactful dashboards and reports in Power BI that enable smart, fast decisions.
• Champion Best Practice: Embed governance, DevOps, and data quality standards across BI.
• Stay Ahead: Keep your finger on the pulse of BI innovations and bring the best of them into Mukuru.

What You Bring

• 6+ years in BI/Data Analytics, with at least 3 years leading teams
• Expert-level SQL and Power BI skills
• Strong data modelling and analytical abilities
• Excellent communication skills for both technical and business audiences
• Strategic thinking and a passion for problem-solving
• A proven track record of delivering BI solutions that make an impact

Bonus Points For

• R/Python for analytics
• Experience with cloud data platforms (Azure, Snowflake, Big Query, etc.)
• Background in FinTech, Financial Services, or fast-paced industries

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited" Maybe you are just the future Mukurian we need
Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a 'work-like' environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.
If you do not receive any response after two weeks, please consider your application unsuccessful.
NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY'S DIVERSITY AND INCLUSION PLANS

Eduvos
is looking to hire the services of an
Independent Contractor, Data Analysis Lecturer
,
at our
Durban
campus on a part-time basis.

Type Of Appointment
Independent Contractor (part-time; flexible workhours agreement)
Purpose

• To lecture Data Analysis-related modules, in the Law faculty on a part-time (contractual) basis.
• To assist in the administration and departmental affairs and activities as required by the academic department.

Eduvos is looking to hire the services of an Independent Contractor, Data Analysis Lecturer, at our Durban campus on a part-time basis.

Type of appointment:

Independent Contractor (part-time; flexible workhours agreement)

Purpose:

• To lecture Data Analysis-related modules, in the Law faculty on a part-time (contractual) basis.
• To assist in the administration and departmental affairs and activities as required by the academic department.

Minimum qualifications required:

• Honours degree in Statistics/ Data Science / Mathematics/ Computer Science/ Information Systems or a relevant qualification (A Masters qualification will be an advantage)

Experience:

• Minimum: 1 - 2 years relevant lecturing experience
• Necessary knowledge of higher education practices and processes
• Relevant research experience

Modules to be lectured:

• Introduction to Data Analysis
• Computer Skills (All Levels)

Responsibilities:

• Lecturing
• General administration
• Setting and marking of assessments
• Preparation of notes and additional study materials
• Quality Assurance
• Management of At-risk students

Competencies

• Initiative and responsibility
• Constructive teamwork, relations and networking
• Influence
• Analysis and judgement
• Innovation and change
• Systematic approach (planning and organising)
• Steadiness (emotional tenacity)
• Communication

Eduvos is looking to hire the services of an Independent Contractor, Data Analytics and Data Analysis Lecturer, at our Vanderbijlpark campus on a part-time basis.

Type of appointment:

Independent Contractor (part-time; flexible workhours agreement)

Purpose:

• To lecture Commerce-related modules, in the faculty on a part-time (contractual) basis.
• To assist in the administration and departmental affairs and activities as required by the academic department.

Minimum qualifications required:

• Honours in ITC
• Certificate in Power BI

Experience:

• Relevant lecturing experience
• Necessary knowledge of higher education practices and processes
• Relevant research experience

Modules to be lectured:

• Data Analytics (Power BI)
• Data Analysis

Responsibilities:

• Lecturing
• General administration
• Setting and marking of assessments
• Preparation of notes and additional study materials
• Quality Assurance
• Management of At-risk students

Competencies

• Initiative and responsibility
• Constructive teamwork, relations and networking
• Influence
• Analysis and judgement
• Innovation and change
• Systematic approach (planning and organising)
• Steadiness (emotional tenacity)
• Communication

Project:
Implementation Study on the Dapivirine Vaginal Ring

Location:
Remote

Duration:
12 months, part-time consultancy basis

Application Deadline:
20 October 2025

Background

An implementation study on the dapivirine vaginal ring (DVR) was conducted in South Africa, Kenya, Zimbabwe, Lesotho, Uganda and Eswatini. The study generated quantitative data on uptake, adherence, and user experiences. We are seeking a qualified Biostatistician to support data analysis for an implementation study on the dapivirine vaginal ring, a long-acting biomedical HIV prevention method. The consultant will analyze quantitative data on uptake, adherence, and user experiences, producing report and publication-ready results to inform regulatory, policy and programmatic decisions.

Scope of Work

· Review study protocol, objectives, and datasets.

· Develop and finalize a statistical analysis plan (SAP).

· Clean and merge datasets

· Conduct appropriate statistical analyses, including descriptive, inferential, and multivariable analyses

· Provide guidance on data quality, management, and handling of missing data.

· Generate report and publication-ready tables, figures, and outputs.

· Contribute to interpretation of findings and drafting of results sections for reports and manuscripts.

· Participate in virtual meetings with the study team as needed.

Deliverables

· Finalize statistical analysis plan.

· Clean and merge datasets

· Write reproducible code (Stata/R/SAS preferred) and conduct appropriate statistical analyses.

· Comprehensive results tables and figures (report and publication ready).

· Analytical report summarizing findings.

· Contributions to reports, manuscripts, policy briefs, and presentations as needed.

Qualifications

· Advanced degree (MSc) in Biostatistics, Statistics, or related quantitative field, PhD preferrable.

· Demonstrated experience in analyzing implementation science or public health studies.

· Proficiency in Stata, R, or SAS.

· Strong track record of peer-reviewed publications or reports.

· Familiarity with HIV prevention research and/or women's health interventions desirable.

· Excellent communication skills and ability to work collaboratively with multidisciplinary teams.

Level of Effort & Duration

Estimated 12 days per month (3 days/week) over 12 months (with flexibility based on agreed scope) from 01 November 2025 to 31 October 2026. Remote, with communication primarily via email/virtual meetings.

How to Apply

Interested applicants should submit:

1. Cover letter outlining relevant experience.

2. CV (max 4 pages).

3. Example(s) of previous analysis outputs (tables/figures/manuscript contributions).

4. Proposed daily or monthly consultancy rate.

Send applications to:

Deadline: 20 October 2025

Cape Town (Hybrid)

Salary CTC: R300,000 - R420,000

3+ years of workforce management

Establish long-term workforce strategies from the ground up

Support the setup process of a new physical office space

Introduction

The company operates in the online sports betting and gaming industry. It provides a modern platform designed to give customers an engaging and responsible betting experience. The focus is on combining entertainment with strong safeguards to protect players.

We are building a world-class Workforce Management function from the ground up, and as our Performance Analyst, you'll play a key role in shaping how we manage operations and deliver seamless customer experiences. This role goes beyond traditional reporting, combining real-time monitoring, deep performance analysis, and actionable insights to drive both immediate and long-term impact.

You'll act as the link between real-time operational control and workforce strategy, monitoring live queues, making tactical adjustments, and identifying trends that influence decision-making. You'll help us move from reactive problem-solving to proactive, continuous improvement for both our agents and customers.

Roles & Responsibilities

• Monitor live queues and adjust schedules, skills, and workflows to keep SLAs stable.
• Analyse performance data such as productivity, adherence, shrinkage, SL, AHT, and CSAT.
• Support scheduling and forecasting to align staffing with business goals and demand.
• Create reports highlighting anomalies, trends, and recommendations for leaders.
• Escalate service-impacting issues quickly for timely resolution.
• Work with Planning, Forecasting, and Operations to align short-term and long-term needs.
• Assist in setting up, testing, and refining AI WFM tools for automation and prediction.
• Balance efficiency metrics with quality customer interactions to improve experience.
• Become the trusted go-to person for real-time support and data insights.
• Refine real-time practices while building dashboards for long-term opportunities.
• Provide analysis that shapes staffing, skilling, and performance strategies.
• Embed AI WFM tools into daily operations with measurable impact.
• Improve CSAT and agent satisfaction through balanced tactical and strategic focus.

Qualifications & Experience

• Minimum 2 years of experience in Workforce Management (Realtime, Scheduling, Planning, or Performance).
• Background in contact centres or multi-channel environments (voice, chat, email, social).
• Proficient in WFM platforms such as NICE, Verint, or Genesys, with ability to learn new tools quickly.
• Skilled in reporting tools like Excel, Google Sheets, BI dashboards, or Intercom.
• Familiar with AI or automation-driven WFM solutions, with strong tech curiosity.
• Tertiary education in Business, Operations, or related field preferred (equivalent experience accepted).
• Strong analytical mindset to interpret data, identify trends, and provide recommendations.
• Flexible communicator with resilience, customer focus, and readiness for 24/7 shift work.

Salary and Package

• Salary CTC: R300,000 - R420,000
• Enjoy 33 paid holidays a year
• 40 hours per week across 5 days, with shifts between 9:00am–11:00pm and at least two weekends per month.

Purpose of role:

The Performance Analyst plays a critical supporting role to the Investment team by maintaining and developing the performance systems and databases. This includes ensuring the accuracy and integrity of performance calculations and attribution analysis across all funds, classes, benchmarks, and composites. In addition to performance and attribution responsibilities, the role requires close collaboration with various stakeholders, including the Client Solutions and Business Development teams, to support reporting, client servicing, and strategic initiatives across the business.

Duties and responsibilities:

• Maintain the existing database and assist in the development of a new performance system. R coding skills essential.
• Support the Investment team with accurate performance and risk and attribution calculations. Provide efficient and effective investment risk management and performance attribution services to the investment team.
• Provide meaningful risk analysis and input, and sound data analytics, to support and add value to portfolio managers and investment analysts.
• Play a key role in ensuring automation of performance processes and reporting.
• Performance monitoring and reporting:
• Full involvement in the performance cycle.
• Responsible for daily and monthly performance procedure.
• Compile daily and monthly performance reporting.
• Check performance data base monthly.
• Ensure updates for regular performance charts are completed soon after month-end (Risk and return database).
• Compile retail performance comparisons on monthly basis (Profile, Morningstar, Bloomberg data).
• GIPS:
• Maintain GIPS composites and mandate analysis.
• Ensures all relevant data is accurate, complete, and up to date to support the annual verification process.
• Ensure all new/exiting clients are correctly noted in admin system.
• Review GIPS requirements on ongoing basis and implement in process and maintain the GIPS policy.
• Facilitate and be the main point of contact for the GIPS audit.
• Chair the GIPS committee.
• Join the ASISA GIPS working group.
• Review all survey data compiled and distributed by the business development analyst for submission to survey providers as required as well as regulator audits of surveys.
• Idea generation relating to Performance Analysis function as well as continuously evaluating and enhancing performance function.
• Keep abreast of developments in the Investment Risk Management, Data Analytics and related spaces to enable continuing enhancements to risk and performance analyses and processes.
• Providing support to portfolio managers in terms of client communication.
• Ensure investment and strategy knowledge is current by attending relevant internal investment team meetings and keeping up to speed with industry news.
• Ad hoc quantitative / risk-return queries.
• Responsible for producing accurate performance data interacting with appropriate individuals/groups to resolve errors.
• Ensures performance data has been represented in a complete and accurate manner within senior management reports, third-party databases, sales materials and regulatory findings.
• Custodian of performance reporting and analytics at Prescient Investment Management.
• Own the valuation policy, ensuring it remains current and aligned with industry best practices. Play an active role in the Valuations Committee—either as a contributing member or by leading its activities and initiatives.

Required experience:

• 2-4 years + experience in a performance analyst role.
• Understanding of operational workflow, performance and attribution methodologies and portfolio risk statistics.
• An excellent understanding of investment strategies, financial instruments, and markets.
• R coding ability essential. Solid coding skills and good knowledge of ideally R, or Python.
• Strong knowledge and use of databases (i.e. SQL queries and scripting or other Data Warehouse offerings) is an essential.

Required Qualifications:

• Relevant Honours/ Master's Degree (Financial mathematics, Actuarial, Stats orientation).
• CFA Charter holder or CFA studies preferred.
• Willingness to study CIPM.

Key competencies:

• Accuracy and meticulous attention to detail.
• Positive, pro-active team player. Able to work well in a team environment.
• Highly organised with good time management skills.
• Able to handle stress well.
• Self-driven.
• Excellent knowledge of and exposure to the Financial Services Industry with a solid understanding of Regulations.
• Proven organisational skills and ability to handle high volumes with tight deadlines.
• Analytical.

Why this role:

This is a fantastic role to apply to drive the build of a new performance / attribution system and in this close-knit, dynamic and highly collaborative investment team. You will be giving a wide scope of autonomy and responsibility in this role which offers excellent career growth.

As the Performance Analyst, you will work closely with the Business to help understand performance data and provide insight. You will support continuous improvements in all aspects within the business, as well as identify patterns, trends, and potential issues, offering data-driven recommendations to improve operational performance. You will report directly to the MI Lead.

Location
Cape Town

Sigma Family
At Sigma, we stand out and have now been acknowledged 2 years in a row by the Sunday Times as one of the Best Places to Work - voted by our people. Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you
 Career development and opportunities to apply for internal promotions following your probationary period.

 Monthly, Quarterly and Annual awards with marvelous prizes.

 Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

 Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

 Medical Insurance - Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.

Transportation Benefits - Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.

 Join communities and collaborate with your colleagues on our internal Social Media platform.

 The opportunity to be a part of an equal, diverse, and inclusive workplace - all amazing people are welcome in the Sigma Family.

You will be working within our Analytics team to gather and analyze relevant data to support business operations and drive decision-making. You will be responsible for designing and building dynamic Power BI dashboards and reports for various business functions, which will support the day-to-day management of Campaigns.

You will work with stakeholders to spot patterns and trends, highlight issues, and make recommendations for improvements based on these. You will confidently use various tools such as Power BI, Excel, and PowerPoint to produce complex dashboards and reports, but always ensure they are easy to use and understand. You present data-driven insights, findings, and recommendations to senior management in both one-on-one and group settings.

You have the natural ability to stay ahead of trends and make decisions in a fast-paced environment. You can leverage a combination of technical expertise, collaboration, and proactive problem-solving. You can analyze relevant data by ensuring insights are grounded in accurate, real-time information.

You can design and build dynamic Power BI dashboards and reports that present complex data in an accessible and actionable format. You continuously look for opportunities to streamline processes and improve data management to enhance efficiency across the business. Through close collaboration with stakeholders, you can identify patterns, trends, and potential issues, offering actionable recommendations that drive operational improvements. You will confidently use tools such as Power BI, Excel, & O365 interconnected programs, to create reports and dashboards that are both complex and easy to understand.

Requirements

• You have a minimum of 1 - 2 years of experience in a Performance Analyst or Data Analyst role
• You have a project Management Work Scoping background
• Debt Complaints experience
• Debt Collections experience
• You have Power BI Experience
• You have effective communication skills (verbal, written, and presentation)
• You are proficient in the use of Microsoft interconnected O365 programs.
• You have proven experience in presenting to Senior Management.
• You have experience in running workshops and collaborating with business stakeholders to define reporting and dashboard requirements.
• You can work closely with key operational stakeholders to understand business objectives and deliver impactful data solution
• You are adaptable to understanding various industry KPI measurements and targets.

Simple and Straight Forward Recruitment
 We don't see the value in making candidates jump through hoops. Once we receive your application via ICIMS, if you meet all relevant criteria as stipulated on the advert, we'll proceed with further shortlisting & start your application process.

If you like the sound of being part of the Sigma Family, then don't wait and get applying