1,778 People Operations jobs in South Africa

We’re seeking a Head of HR Operations to lead and transform the HR function within a dynamic Retail Segment, with added exposure to the evolving needs of the Healthcare business. This is an exciting opportunity for an experienced HR professional to drive operational excellence, lead change, and shape the future of HR delivery in a fast-paced, complex environment. Based in Johannesburg, South Africa.

What We’re Looking For:

Degree in Human Resources or related field (required)

8+ years of HR experience within the retail industry

3–5 years in a senior HR Business Partnering or leadership role

Strong experience working in complex organisational structures

Proven success in setting up or reshaping HR Ops functions for high-volume environments

Agile and adaptable with a keen understanding of retail and healthcare business dynamics

Strategic mindset with hands-on operational capability

Key Responsibilities:

Design and embed a new HR operations structure tailored to retail

Drive efficiency and consistency across people processes

Partner with business leaders to align HR delivery with organisational goals

Lead and develop a high-performing HR Ops team

Ensure compliance, operational excellence, and data-driven decision-making

About The Role

HR Coordinator

This entry level position would be suitable for a recent graduate who is keen to step into their first professional role and develop within the HR field, or alternatively, an apprentice . We are looking fora strong, systems savvy administrator who is astute, personable and who can work with pace, agility, and responsiveness to business needs.

Supporting the People Team in a growing , agile law firm will allow the successful candidate to demonstrate their skills in a fast-paced environment. You will work as part of a small team who are responsible for providing a first-class support service to the business, with an emphasis on the maintenance of our Human Resources Information System (HRIS), iTrent. You will need to be analytical, process oriented with an attention to detail to be successful in this role.

Responsibilities

• Support administration of HR processes including contracts, leaver documentation and changes to terms and conditions of employment.
• Maintain the HRIS - iTrent, ensuring data integrity and accuracy.
• Upskill employees on HRIS functionalities and updates.
• Provide ongoing support and troubleshooting for HRIS related inquiries from the wider team.
• Regularly update employee records, including new hires, terminations and changes to employee status.
• Ensure compliance with data protection regulations and best practices in handling sensitive information.
• Acting as a centralised first line support to employees, both through the HR inbox, and in person, resolving queries and signposting people to the right resources/solutions.
• Work closely with the HR team and other departments to support HR initiative and projects.
• Ensure that all relevant employee lifecycle and general administrative activities are managed in a timely and efficient manner, this includes pay and benefit variations.
• Proactively seek ways to improve HR processes using technology to support ongoing improvements.
• Using HRIS and excel skills to report on data held within iTrent to generate people reports and key monthly HR KPI data.
• Ensure there is a systematic approach to the management of time-sensitive operational process’s (e.g. Probation process triggers).

About You

About You

Skills and Behaviours

• High attention to detail and ability to work in a fast-paced agile environment
• HR systems experience essential (preferably use of iTrent but training will be given)
• An exceptional administrator, with the ability to plan and prioritise, taking account of changing business needs
• Excellent written and oral communication skills
• Analytical, able to problem solve and use initiative to suggest process improvements
• Confident handling data in different systems, including excel.
• Works well in a team environment, respecting diverse perspectives while fostering a supportive workplace culture
• Maintains the highest level of confidentiality regarding employee information and Business practices.

The HR team strive to deliver an excellent service and will support one another to achieve this. We are a team that likes to have fun and lighten the day even when we are on a deadline.

About Us

Benefits of working with us as a HR Co-ordinator include:

• 28 days annual leave (plus public holidays)
• Bonus scheme
• Life Assurance
• Scottish Widows Pension Scheme
• Healthcare cash-plan
• 1/3 gym membership contribution
• Electric vehicle scheme
• Happy People/Perks at Work benefits portal
  
• Cycle to Work scheme
• Flu vaccinations

Is HCR the smart move for you?

HCR suits people who love a challenge and want to work in an environment where careers thrive on the back of hard work and personal merit. Our people enjoy feeling part of something bigger than themselves, and whilst our clients drive our development, it is our people who bring their energy, enthusiasm, and entrepreneurial mindsets together to solve problems and help our clients succeed.

Why HCR people love their jobs

Our people tell us they enjoy working on good quality, interesting matters from a wide variety of our clients, because they get the experience they want to develop their careers. We will give you responsibility early, the mandate to make things happen and we’ll back your good ideas. Our “Passion for People” lives and breathes every day throughout the firm as our peoples’ energy and sense of fun create a warm environment in which to thrive.

What career progression will HCR offer you?

HCR’s growth constantly creates opportunities for people who want to go places and make a difference, your career plan can become part of our growth plan. At HCR you can expect to work with friendly, energetic, ambitious people, who love getting stuck into a client problem, and enjoy celebrating a good outcome. Our people value the sense of community provided by the individual personality of each office and the collegiate approach across all our service and sector teams.

What does HCR believe, achieve and stand for?

As a Times Best Law firm, among the UK Top 60, we provide the full range of services that you would expect to organisations, business leaders and individuals. However, in our mission to give everyone the opportunity to experience a different kind of legal service we take an entrepreneurial approach. We’re flexible and responsive to the needs of our clients, delivering the best outcomes for them. We have more than 800 lawyers and support staff, including more than 150 partners, and have been awarded the Law Society’s Lexcel quality mark in recognition of our compliance and client care standards.

With ten offices in England and Wales our well-established presence stretches from west to east, ensuring clients can access a full-service legal offering no matter where they’re located. We’ve expanded significantly in Birmingham, Cardiff and the Thames Valley, and our merger with Hewitsons resulted in a full service regional hub being established in the heart of the Waterside innovation area centre of Northampton. Our London and Cambridge continue to grow apace.

With solid connections in the communities we work in, and a track record of delivering legal advice to businesses and individuals throughout the areas we base ourselves in, our clients continue to value our approach to providing legal advice, in the way they need, when they need it.

As HCR is an equal opportunities employer, we don’t just accept differences, we celebrate them. We want to attract a diverse and ambitious workforce that reflects all backgrounds and skills to create a workplace that is supportive and inclusive, recognises and nurtures talent, and which works together to achieve the best outcome for our clients.We are privileged to be an armed forces-friendly organisation.

We also want you to achieve your absolute best during the recruitment process. Please let us know of any changes we can make at any point that will help support your application. If this opportunity sounds of interest to you, please make an application and submit your CV.

A note for recruitment agencies – The HCR Resourcing Team is responsible for recruitment across the firm, and where possible will use direct hiring methods. We do work with a Preferred Supplier List, and where appropriate, we will release vacancies to those agencies who we deem most appropriate to support us. Only those agencies will be invited to submit candidates via our recruitment portal. Any speculative or unsolicited CVs sent to any employee or Partner of HCR will not be considered an introduction, and no fees will be applicable. Furthermore, we retain the right to pursue these candidates without query of ownership

A dynamic and fast-paced global marketing agency—trusted by some of the world’s most innovative brands—is looking for a proactive and talented Talent Acquisition & HR Operations Specialist to join their HR team.

This role is fully remote and open to candidates based in South Africa , with the opportunity to work alongside international colleagues across the U.S. and Europe.

Key Responsibilities:

Recruitment:

• Manage full-cycle recruitment across multiple departments and regions

• Develop strong relationships with hiring managers and recruitment partners

• Support employer branding initiatives internally and externally

• Track recruitment metrics and assist in reporting

• Source top-tier talent using platforms like LinkedIn and other sourcing tools
  

HR Operations:

• Lead and support the onboarding process for new employees

• Assist in end-of-month time tracking and hours reporting

• Coordinate and manage employee offboarding

• Collaborate with the VP of HR on cross-timezone HR initiatives and projects
  
  

Our Group Operations Division is looking for additional Travel Operations Agents for the Customer Support Team , which is known as One Team!

(These roles are planned to be based in Gardens - Cape Town (South Africa))

About the Role

The Travel Operations Agent serves as the first point of contact for customers, addressing queries via telephonic and written channels. The role focuses on achieving first-contact resolution for issues such as ticketing, booking changes, cancellations, schedule adjustments, and other travel-related inquiries via telephone, email and chat functions. This position requires delivering exceptional customer service, maintaining high-quality standards, and ensuring error-free task completion.

Key Responsibilities:

• Customer Experience:
  • Resolve customer queries through various channels within SLA.
  • Collaborate with suppliers to offer the best solutions.
  • Adhere to service quality and quantity standards.

• Quality Assurance:
  • Meet team QA scorecard targets.
  • Ensure accuracy in ticketing, amendments, cancellations, and fare rule compliance.
  • Maintain and improve supplier relationships.

• Productivity:
  • Action bookings in operations queues within SLA.
  • Process payments and reissue tickets accurately.

• Error Management:
  • Minimise errors by adhering to airline rules for domestic and international bookings.

• Ad Hoc Support:
  • Assist with operational tasks as needed.

Job Requirements:

Qualification & Experience:

• At minimum High School completion qualification, Grade 12/NQF4/A-level or equivalent qualification/experience
• Relevant tertiary qualifications beneficial
• Customer service experience across multiple channels.
• Strong knowledge of fares, calculations, and Travelstart systems/policies.
• Proficiency in Amadeus or other GDS systems
• At least 2 years of travel industry experience.

Personal Competencies:

• Attention to detail, accuracy, and diligence.
• Effective time management and multitasking abilities.
• Self-motivation with a proactive and adaptable approach.
• Strong teamwork and problem-solving skills

This role is suited for a detail-orientated professional dedicated to delivering exceptional customer experiences while ensuring operational efficiency.

About the team

The One Team serves to support the Group Travel Operations, handling customer enquiries and interactions and any other task assigned to facilitate efficient service to our clients across multiple regions and brands in concluding the fulfilment and support of the purchased air travel supported in the In-house system called TCC.

• LLB
• Would prefer someone who has experience as an Admitted Attorney combined with managerial experience
• 10 to 15 years of relevant experience will be acceptable
• Strong communication, people management, and multitasking abilities
• Oversee day-to-day office operations and manage administrative staff
• Monitor HR processes, including onboarding, training, policies, attendance, and team building
• Coordinate IT and systems maintenance (Courtonline, Caselines, online libraries, practice management)
• Supervise monthly invoicing, disbursements, and collections
• Lead marketing and business development, including content creation and tender/bid submissions
• Maintain strong client relations and ensure exceptional service delivery
• Ensure compliance with legal and regulatory frameworks
• Drive strategic planning, risk management, and operational efficiency