203 Pay Click Ppc Advertising jobs in South Africa
Digital Sales Executive - Online Advertising
Posted today
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Reference: JHB -MM1-2
Our client, a dynamic and young tech business that provides access to a multitude of innovative end-to-end digital media and fintech technology products based in Kyalami, Sandton, is urgently looking for a Senior Manager: Digital Sales to build the business locally and into Africa and then into the international market.
The role requires a hunter personality that is not risk adverse, someone that wants a change and a challenge; this is the perfect opportunity.
This is a new and pivotal role within the business as they want to use their VOD platform and generate advertising sales on their platforms for their clients in order to pay for the platform for new potential clients. A market sector specialist in online digital sales is essential for the business.
Experience required for the role:
- Extensive experience in digital sales
- Extensive network in digital sales
- Experience in media buying and selling of advertising
- Extensive experience in media buying
- Having a good network within marketing agencies
- Interested in OTT and IP TV as well as technology
- Demonstrated track record of delivering in sales within the digital sales
Plus medical aid as a benefit (deduction) and performance bonus structure or rewarding incentives.
#J-18808-LjbffrGerman speaking Online Advertising Campaign Manager
Posted 375 days ago
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Are you fluent in German with a passion for digital marketing? Do you have some experience in this dynamic field? A renowned international digital marketing firm is looking for a German Campaign Manager to join their friendly and rapidly expanding office in Cape Town, South Africa .
You will be joining a global company with offices worldwide and a truly international work culture. This is a fantastic opportunity to deepen your digital marketing skills, whether you have experience in designing websites using HTML or hold a degree in marketing.
Your key job responsibilities as the German speaking Online Advertising Campaign Manager in Cape Town, South Africa will include:
Coordinate online campaigns from the central Cape Town office.Maintain strong relationships with well-known clients based in Germany.Monitor campaign results and provide clients with actionable insights to improve their outcomes.RequirementsRequirements for this German speaking Online Advertising Campaign Manager job in Cape Town, South Africa :
Fluent in German and English.Passion for online marketing and/or prior campaign management experience.Knowledge of DART for Publishers.Understanding of HTML, JavaScript, and/or Flash.If you are excited about advancing your career in digital marketing and want to live and work in Cape Town, we want to hear from you! Apply now to become our next German Campaign Manager by sending your CV.
Digital Marketing Executive
Posted 6 days ago
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A top UK Law Firm is seeking a Digital Marketing Executive to join one of their UK offices. The successful candidate will assist with the digital performance of the website and drive internal and external communications, including results-driven content and campaigns. You will be working out of the communications team, collaborating closely with the marketing technology and business development teams.
Responsibilities:
- Utilize SEO strategies to increase the organic reach of the firm’s family practice.
- Manage digital channels and assets by conducting regular reviews and recommending improvements, in collaboration with the wider digital marketing team.
- Analyze the performance of digital marketing campaigns against objectives.
- Develop and maintain website content, including landing pages and internal communications.
- Create end-to-end digital marketing campaigns in partnership with team members and internal stakeholders.
- Produce engaging content for various social media profiles to promote engagement and ensure consistent brand presence.
- Research digital marketing strategies employed by competitors.
Candidate Requirements:
- Educated to A level or equivalent.
- Previous experience in a similar role within professional services.
- Knowledge of using social media in a corporate environment.
- Experience in producing and editing content for different channels.
Please note: Only candidates with valid work experience in sectors such as Law Firms, Accountancy Firms, Management Consultancies, Property/Construction Firms, Financial Services Firms, or relevant high-profile associations or agencies will be considered. Applications outside these areas will not be accepted.
Blue Legal provides employment agency services for permanent roles and employment business services for temporary roles.
The Recruitment Process – How to get it right!Understanding the recruitment process helps optimize the use of recruitment specialists, saving time and costs.
We offer executive recruitment, search, career coaching for legal professionals, as well as support in business development, marketing, events, PR, and communications.
London OfficeBlue Legal
70 Gracechurch St
London
EC3V 0HR
United Kingdom
Digital Marketing Manager
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- Produce high-quality video content, from scripting and storyboarding to filming and editing (interviews, explainers, social clips, campaign content).
- Plan, record, and edit audio content for podcasts, including managing recording sessions and post-production.
- Design and develop digital content assets for use across web, social media, email, and presentations.
- Support the rollout of multimedia content across owned digital platforms (YouTube, Spotify, website, social media channels).
- Upload, manage, and maintain content on CMS platforms and social media channels.
- Optimize content for SEO, accessibility, mobile responsiveness, and engagement.
- Work with cross-functional teams (digital, communications, brand, and product marketing) to align messaging and visuals.
- Maintain a digital content library with up-to-date assets, recordings, transcripts, and archives.
- Stay current with digital trends and technologies to recommend new formats and platforms (e.g., livestreaming, short-form reels, interactive content).
- Degree or diploma in Multimedia Production, Digital Media, Communications, or related field.
- 3+ years of experience in digital content creation, with a strong portfolio in video and audio production.
- Proven skills in Adobe Creative Suite (Premiere Pro, After Effects, Audition, Photoshop, Illustrator), Canva, or similar tools.
- Experience with podcast recording/editing tools (e.g., Audacity, Descript, Riverside.fm).
- Working knowledge of CMS platforms (e.g., WordPress), YouTube Studio, and social scheduling tools.
- Strong visual and storytelling skills across video and audio.
- Ability to shoot, edit, and produce content independently.
- Excellent attention to detail and creative flair.
- Strong time management and ability to work on multiple projects simultaneously.
- Collaborative, adaptable, and comfortable working with corporate brand guidelines.
Associate
Employment typeFull-time
Job functionMarketing
IndustriesFinancial Services and Internet Marketplace Platforms
#J-18808-LjbffrDigital Marketing Assistant
Posted today
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Digital Marketing Assistant – Gaming Industry
Location : Fourways, Gauteng
Company : Hominum Solutions (Recruiting on behalf of a client) Application Deadline : Open
Email Applications To : (emailprotected) (Include your required monthly CTC and notice period)
Are you passionate about gaming and digital marketing? We're looking for a Digital Marketing Assistant to help drive online traffic and visibility for an exciting online game. If you have hands-on experience in online game promotion and a strong understanding of player psychology, this role is perfect for you!
Key Responsibilities :
- Promote the company’s online game across various social media platforms to attract target users.
- Execute marketing campaigns and collaborative promotions, tracking game operation data to optimize strategies.
- Plan and implement online promotional activities to enhance game visibility and user acquisition.
- Announce game updates and coordinate marketing events around new versions.
- Work closely with supervisors and other departments to execute effective online promotion plans.
- Conduct competitive analysis on rival game campaigns, refining strategies accordingly.
Requirements :
- Minimum 1 year experience in online game promotion ( gaming experience preferred ).
- Proven track record of successfully promoting at least one game, with strong skills in game data analysis and operational workflows.
- Solid experience in marketing, campaign planning, channel development, and team coordination.
- Strong industry connections and ability to leverage partnerships for promotional success.
- Deep understanding of player psychology and behavior, as well as industry trends.
- Strong leadership skills—prior experience at a top gaming company is a plus.
Qualifications :
- College Diploma / Associate Degree or higher in a relevant field.
Digital Marketing Assistant – Gaming Industry
Location : Fourways, Gauteng
Company : Hominum Solutions (Recruiting on behalf of a client) Application Deadline : Open
Email Applications To : (emailprotected) (Include your required monthly CTC and notice period)
Are you passionate about gaming and digital marketing? We're looking for a Digital Marketing Assistant to help drive online traffic and visibility for an exciting online game. If you have hands-on experience in online game promotion and a strong understanding of player psychology, this role is perfect for you!
Key Responsibilities :
- Promote the company’s online game across various social media platforms to attract target users.
- Execute marketing campaigns and collaborative promotions, tracking game operation data to optimize strategies.
- Plan and implement online promotional activities to enhance game visibility and user acquisition.
- Announce game updates and coordinate marketing events around new versions.
- Work closely with supervisors and other departments to execute effective online promotion plans.
- Conduct competitive analysis on rival game campaigns, refining strategies accordingly.
Requirements :
- Minimum 1 year experience in online game promotion ( gaming experience preferred ).
- Proven track record of successfully promoting at least one game, with strong skills in game data analysis and operational workflows.
- Solid experience in marketing, campaign planning, channel development, and team coordination.
- Strong industry connections and ability to leverage partnerships for promotional success.
- Deep understanding of player psychology and behavior, as well as industry trends.
- Strong leadership skills—prior experience at a top gaming company is a plus.
Qualifications :
- College Diploma / Associate Degree or higher in a relevant field.
Digital Marketing Support
Posted today
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SUMMARY :
Our client, a well known insurance brokerage is looking for a Digital Experience and Marketing Support person to join their team. This position is office based in Sandton. 1- 2 years Digital Marketing experience is required.
POSITION INFO :
Purpose of the Role :
To lead and execute digital initiatives that enhance brand visibility and user experience across all digital platforms.
This role also provides support for broader marketing activities and assists with event coordination as needed
Qualifications and Experience
Relevant tertiary education or courses in marketing
1- 2 years Digital Marketing experience is required
Digital marketing experience within the financial services or banking industry will be advantageous
Digital Experience
Content Creation and Management
Creating, editing, and publishing content (text, images, videos) across various social media platforms.
Developing and maintaining a content calendar to ensure consistent posting.
Curating content from other sources that is relevant to the organization's brand and audience.
Social Media Strategy and Planning
Developing and executing social media strategies aligned with overall business goals.
Identifying target audiences and tailoring content to their interests and preferences.
Planning and launching social media campaigns to promote products, services, or events.
Analyzing social media trends and adapting strategies accordingly.
Community Engagement and Management
Monitoring social media channels for mentions, comments, and messages.
Responding to audience interactions, including answering questions, addressing concerns, and managing feedback.
Fostering a positive and engaging online community.
Performance Analysis and Reporting
Tracking and analyzing key social media metrics (engagement, reach, website traffic, etc.).
Generating reports on campaign performance and ROI.
Using data insights to optimize social media strategies and content
Other Responsibilities
Staying up to date on the latest social media trends, tools, and best practices.
Collaborating with other teams (marketing, content, design) to ensure brand consistency.
Managing social media advertising campaigns and budgets.
Identifying and engaging with influencers and brand advocates.
Digital design
Event management
Copy writing skills.
Marketing Support
LinkedIn profiles : assist with the posting of weekly content and ensure that all profiles are up to date – in particular profiles for the management team.
Checking the content of partner profiles for correctness and relevance.
Check the content on ProfileMe profiles and maintain the ProfileMe Dashboard.
Monitoring and reporting back on social media activities and responses to manage the brand image.
Assist with the creation / design and maintenance of all business-related communication templates – within the communication framework.
Manage the internal communication templates and the distribution thereof.
Assist in the management of the WhatsApp business profile.
Manage the document library and accurate version control of all documents and policies where relevant.
Brand refresh of all documents.
Assist with the distribution of promotional materials / marketing collateral.
Assist with the ongoing maintenance and upkeep of the brand shop, continuously reviewing business feedback and requirements.
Events
Events Planning
Compile a list of bespoke “event types” for PCS events. For example, a wine and portfolio pairing event, whiskey tasting events, events that would appeal to a high-net-worth client and would be used to attract other similar people that are not currently clients.
Design appropriate invitations.
Ensure the invitations are delivered to the client concerned using the compamy tools.
Collate RSVP’s.
Where relevant setup and assist with the execution of campaigns via xPlan – with the appropriate post campaign analysis.
Assist with presentation content.
Venues
Source venues according to event type.
Suggest menus for each event, food and drinks.
Arrange menus, AV, décor, and presenters.
Ensure that internal branding is at the venue and can be prominently displayed in collaboration with regional representatives where appropriate (i.e. Operations Manager / Assistant / CRM).
Arrange the registration process at the events and arrange that the registration process is run by our local offices when possible.
Handover of the events
When all planning and arrangements are completed, they will be handed over to the Head of Marketing who will attend the events and make sure they run smoothly.
Post-event
Develop a post-event follow-up with attendees.
Thank you for attending.
Event surveys.
Budget
Compile an event budget process
Assist in requesting quotes and costing per event where needed.
Maintain and keep the budget updated per event.
Manage events to the budget and highlight areas of concern as they arise.
Reconcile the expenses to the budget on an ongoing basis.
Competencies
Computer skills : Microsoft Office (Excel, Word, Outlook essential); SharePoint
Good verbal and written communications skills
High energy individual who is customer centric and relationship orientated.
Methodical, accurate and have meticulous attention to detail.
Initiative-taking work ethic.
Organizational skills, ability to prioritize, plan and manage projects.
Ability to collaborate with others.
Problem solving ability to apply creative skills in evaluating problems and identifying best solutions while being flexible to accommodate the changing needs of the clients.
Teamwork : be a reliable and productive member of the team.
Time management : ability to manage time and tasks to ensure deadlines are met.
Resilient under pressure.
Ability to multi-task.
#J-18808-LjbffrDigital Marketing Specialist
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Job category: Banking, Finance, Insurance. Stockbroking
Contract: Fixed Term Contract
Remuneration: Market Related
EE position: Yes
About our companyWHY JOIN THE JSE? The JSE recognises that its success and strength depend on the quality of its employees. We are committed to fostering a culture of continuous learning and high standards of performance. Our employee wellness programme is designed to encourage work-life balance for employees. We naturally seek to empower staff and encourage diversity and opportunities for all.
IntroductionThe Digital Marketing Specialist is responsible for planning, executing, and optimizing paid digital campaigns across search engines, social media, display networks, and other performance-driven channels. Using data analytics, A/B testing, and audience targeting, this role aims to maximize customer acquisition, drive sales, and enhance return on advertising spend (ROAS). The specialist collaborates with cross-functional teams to refine strategies, ensuring that all digital efforts align with business goals and deliver measurable growth.
Results Delivery
· Campaign Performance Reports: Detailed reports on the performance of marketing campaigns, including metrics like ROI, CPA, CTR, and conversion rates.
· Optimized Ad Content: Creation and refinement of ad copies, banners, and landing pages to improve engagement and conversion rates.
· Data-Driven Insights: Analysis of campaign data to provide actionable insights and recommendations for future strategies.
· Budget Allocation Plans: Efficient allocation of marketing budgets to maximize ROI across various channels.
· A/B Test Results: Reports on A/B testing outcomes to determine the most effective ad variations and strategies.
· Campaign Management : Planning, executing, and optimizing digital marketing campaigns across platforms like Google Ads, Facebook Ads, and more.
· Data Analysis : Monitoring and analysing performance data to identify trends and make data-driven decisions.
· Collaboration : Working with Social Media Specialist and creative teams to develop compelling ad content and ensure alignment with business objectives.
· Optimization : Continuously testing and optimizing campaigns through A/B testing, audience segmentation, and other techniques. Market Research: Staying updated on the latest digital marketing trends, tools, and best practices to identify new opportunities. Conduct market research to inform campaign strategies. Analyze competitors' pricing, products, and marketing techniques to ensure JSE’s digital marketing efforts remain competitive
· Reporting : Creating detailed reports on campaign performance and providing insights for improvement.
· SEO and SEM : Conduct keyword research and implement SEO best practices. Manage paid advertising campaigns to drive traffic and conversions to support divisional digital campaigns, such as Retail, HR talent EVP and acquisition, Capital Markets.
· Talent Recruitment Support – Providing Talent Acquisition Support to the HR team in collaboration with Social Media Specialist.
Stakeholder Relationship Management
· Engagement: Actively engaging with stakeholders through JSE social media platforms by sharing relevant and accurate content, responding to comments, and participating in conversations.
· Building Relationships: Establishing and nurturing relationships with colleagues and other internal stakeholders by maintaining consistent communication and showing appreciation for their support.
· Feedback and Insights: Gathering feedback from stakeholders and platforms to understand their needs and expectations, and using this information to improve products, services, and strategies.
· Crisis Communication: Managing and mitigating any negative feedback or crises by addressing concerns promptly and transparently.
· Collaboration: Working with other departments within MCA and the rest of the organization to ensure that social media communications are aligned with overall business goals and strategies.
Transformation and Innovation Contribution
· Digital Transformation: Contribute to knowledge sharing and the shift from traditional marketing methods to digital platforms, ensuring the organization stays competitive in the digital age.
· Data-Driven Decision Making: Implementing advanced analytics and data-driven strategies to enhance marketing effectiveness and efficiency.
· Process Automation: Utilizing marketing automation tools to streamline campaign management, reduce manual tasks, and improve accuracy.
· Cross-Functional Collaboration: Working closely with other departments such as sales, IT, and product development to align marketing strategies with overall business goals.
· Innovation Contributions
· Adopting New Technologies: Exploring and integrating cutting-edge marketing technologies like AI, machine learning, and predictive analytics to optimize campaigns.
· Digital Transformation: Contribute to knowledge sharing and the shift from traditional marketing methods to digital platforms, ensuring the organization stays competitive in the digital age.
· Data-Driven Decision Making: Implementing advanced analytics and data-driven strategies to enhance marketing effectiveness and efficiency.
· Process Automation: Utilizing marketing automation tools to streamline campaign management, reduce manual tasks, and improve accuracy.
· Cross-Functional Collaboration: Working closely with other departments such as sales, IT, and product development to align marketing strategies with overall business goals.
· Innovation Contributions
· Adopting New Technologies: Exploring and integrating cutting-edge marketing technologies like AI, machine learning, and predictive analytics to optimize campaigns.
· Grade 12 and relevant tertiary qualification
· Diploma in Marketing and Communications or Digital Marketing
· 4-5 years working in a financial markets or financial services environment
· 2 years' experience within digital marketing.
· Experience in executing performance marketing and optimising digital marketing campaigns
Knowledge and Skills required
Knowledge:
· JSE policies and procedures
· Analytics and Data Interpretation
· AI-powered tools
· Planning, Scheduling, Advertising and Campaign Management
· Lead generation and optimisation
Skills:
· Using AI to analyze customer data and predict future behaviours, enabling more targeted and effective marketing efforts.
· Innovative Content Creation: Developing interactive and immersive content such as augmented reality (AR) ads or virtual reality (VR) experiences.
· Building and maintaining effective relationships with multiple, internal stakeholders
· Agency and Supplier management
· Managing multiple campaigns
· Customer Journey Mapping: Creating detailed maps of customer journeys to identify pain points and opportunities for improvement.
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Digital Marketing Manager
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Reference: PTA -SM-1
As a Digital Marketing Manager in the automotive industry, your role would encompass a wide range of responsibilities aimed at leveraging digital channels to promote your brand, attract potential customers, and enhance overall brand visibility and engagement.
Duties & ResponsibilitiesInternational Brand launch within the Automotive industry is seeking a Digital Marketer to join their team. Successful candidate must have digital marketing experience within the automotive industry. Responsibilities include but are not limited to:
- Digital Strategy Development: Create and execute comprehensive digital marketing strategies aligned with overall business objectives, taking into account target audience, market trends, and competitors' activities.
- Website Management: Oversee the development, maintenance, and optimization of the company website to ensure a seamless user experience, strong SEO performance, and effective lead generation.
- Search Engine Optimization (SEO): Conduct keyword research, on-page optimization, and link-building activities to improve organic search rankings and drive qualified traffic to the website.
- Paid Advertising: Plan and manage pay-per-click (PPC) advertising campaigns across various platforms such as Google Ads, Bing Ads, and social media channels to increase brand visibility, drive website traffic, and generate leads.
- Social Media Management: Develop and implement social media strategies to engage with the target audience, increase brand awareness, and foster community engagement. This includes content creation, scheduling, monitoring, and performance analysis on platforms like Facebook, Instagram, Twitter, LinkedIn, etc.
- Content Marketing: Create compelling and relevant content for various digital channels, including blog posts, articles, infographics, videos, and interactive tools, to educate and engage prospects and customers throughout the buying journey.
- Email Marketing: Develop email marketing campaigns to nurture leads, promote products/services, and maintain ongoing communication with customers. This includes segmentation, personalization, A/B testing, and performance tracking.
- Analytics and Reporting: Monitor key performance indicators (KPIs) such as website traffic, conversion rates, social media engagement, and ROI on advertising spend. Use data insights to optimize campaigns and improve overall digital marketing effectiveness.
- Online Reputation Management: Monitor online reviews, comments, and mentions of the brand across various digital platforms, and proactively address any negative feedback or issues to maintain a positive brand image.
- Collaboration and Coordination: Work closely with cross-functional teams such as sales, product development, and customer service to ensure alignment of digital marketing initiatives with overall business goals and objectives.
- Stay Updated with Industry Trends: Keep abreast of the latest trends, technologies, and best practices in digital marketing, particularly within the automotive sector, and incorporate innovative strategies to stay ahead of the competition.
- Compliance and Regulation: Ensure compliance with relevant laws and regulations governing digital marketing activities, such as data privacy (e.g., GDPR, CCPA) and advertising standards.
Overall, your role as a Digital Marketing Manager in the automotive industry is to leverage digital channels effectively to drive brand awareness, engage with potential customers, generate leads, and ultimately contribute to the company's growth and success.
Package & RemunerationMarket Related - Market Related plus pension and medical structure.
#J-18808-LjbffrDigital Marketing Coordinator
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Reference: CPT -CS-1
Are you passionate about building brands and shaping unforgettable digital experiences? Do you thrive in a fast-paced environment where creativity meets strategy? If so, we have an exciting opportunity that might just be your perfect fit!
Join our team as a Digital Marketing Coordinator and step into the world of dynamic e-commerce. At our company, we're dedicated to designing, sourcing, and developing products that redefine excellence in the outdoor and active markets. With our state-of-the-art warehouse and distribution facility, we're able to offer world-class products through a comprehensive omni-channel marketing and sales approach.
What will you be doing? Well, imagine yourself as the maestro of the digital orchestra, conducting a symphony of website content management, SEO wizardry, and PPC mastery. Your days will be filled with:
- Crafting captivating website content and building mesmerizing landing pages that leave visitors spellbound.
- Delving into the depths of SEO and Google Ads, optimizing strategies to ensure our brands shine brightly in the digital cosmos.
- Channelling your inner data guru to prepare detailed analytics reports, providing insights that guide our strategies to greatness.
- Collaborating with a team of creative minds to brainstorm and execute innovative ideas that push boundaries and defy expectations.
Here's the score:
- A minimum of 2 years' experience in the thrilling realm of retail e-commerce or digital marketing agency, where you've honed your skills as a content and SEM virtuoso.
- An academic background in digital marketing coupled with Google certifications, showcasing your commitment to continuous learning and growth.
- A flair for HTML and CSS coding, allowing you to craft enchanting landing pages that mesmerize and convert.
- The ability to juggle multiple brands across various channels with the finesse of a seasoned juggler at a circus.
- Proficiency in E-Commerce platforms like Magento, Shopify, and BigCommerce, where you'll work your magic to create seamless online experiences.
- Mastery of Google Ads, Meta Business Manager, Google Analytics, SEMRush, and other SEM tools, transforming data into insights that drive success.
- A knack for SEO/SEM research, strategy development, and implementation, ensuring our brands dominate search engine results with finesse.
- Excellent reporting, copywriting, and communication skills, because words are your paintbrush, and data is your canvas.
- A detail-oriented mindset with strong problem-solving abilities, allowing you to navigate the twists and turns of the digital landscape with ease.
- Organization skills that rival Marie Kondo's, enabling you to multitask like a pro in the fast-paced world of digital marketing.
If you're ready to embark on an exhilarating journey where creativity meets strategy and innovation knows no bounds, then we want to hear from you. Join us and become part of a team where every click, every pixel, and every word have the power to make a difference. Apply now and let's create digital magic together! Email your CV to .
Persona Staff (PTY) Ltd. is POPIA (Protection of Personal Information Act, 2013) compliant.
#J-18808-LjbffrDigital Marketing Specialist
Posted today
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- Oversight for brand consistent communications across all digital platforms, applying best practices to the design of product content.
- Expert knowledge and use of desktop productivity and publishing applications (Word, Excel, Outlook, PowerPoint, Publisher, Visio).
- Maintain index of incoming and outgoing forms and reports to stakeholders, ensuring electronic document quality and standardisation.
- Expert understanding and use of graphic design tools & principles, with a good understanding of multimedia (formats, codecs, resolution, quality, compression, filters, layers, vectors, OCR, bitrate, etc.).
- Establish and maintain stock imagery for use in branding and marketing, standardising colour palettes, fonts, and shapes.
- Update email signatures to keep information relevant and leverage to communicate other campaign information simultaneously (Visual design concepts, awards, traceable links, surveys, legal disclaimer).
- Provide technical input into any re-branding or re-design exercises of engagement platforms to ensure all technical areas are addressed.
- Online presence:
- Assisting business with unique and technical website updates in WordPress, Divi Builder & custom fields (new plugins & updates, new page structures, sections, frames, menus, surveys & data submission forms, SMTP configuration, human validations).
- Manage day-to-day handling of channels such as LinkedIn, Facebook, Twitter, Instagram, YouTube, Google Reviews.
- Manage all search engine optimisation, appropriate tagging, identify keywords, frequent search queries and emerging trends, with constant feedback to business, striving to increase audience reach.
- Develop and maintain the FAQ database.
- Review and refine ease of access to information, leveraging advancements in technology (e.g. Indexing site content, Chatbots, AI, documents availability in client portal).
- Monitor online platforms and report back to business on all external parties' publications (news articles, mentions, posts, comments, reviews, information, etc.).
- Analytics & Reporting:
- Overall responsibility for the input, operation, tracking and reporting capabilities of customer satisfaction platforms (i.e. IT Helpdesk, Dynamics CRM, website queries, capable social media platforms). Update and maintain categories, escalation paths, response times, service ratings, monthly reporting capabilities etc.
- Provide input on ways to collect, collate, and log all formal complaints from various digital platforms into the Fund's Complaints Register, and suggest possible solutions to resolve complaints or avoid them altogether.
- Implement, monitor, extract and provide analytical feedback on all possible metrics from various online platforms (visits, hits, likes, shares, calls, queries, complaints, etc.) from the Fund's digital platforms (e.g. Google Analytics 4 on website, Google Reviews, Facebook Business Account, etc.) and trigger immediate contact to assist business processes.
- Monitor platforms.
- Report on member data quality to improve kept information and communications (e.g. missing cell number, email and web password), and assist in data improvement projects (i.e. enrichment exercises).
- Performance test, measure, report, and improve site and application load times, errors and crashes.
- Review, research, test and innovate UI designs of digital platforms to improve ease of use, input and access to information.
- Establish and maintain an intranet server.
- Compliance:
- Ensure Fund branding conventions and requirements are implemented across all digital engagement platforms.
- Ensure all acquired and published content does not infringe on any individual's privacy or copyright.
- Ensure confidentiality, integrity and availability of all stakeholder and Fund information and systems.
- Collaborate with the ICT Security Manager.
- Collaborate with the Information Officer.
- Pension Fund
- Discretionary Annual performance bonus
Qualifications:
- Bachelor's Degree - Marketing or IT
- Certifications in Analytics, Social Media Marketing, Graphic Design, CMS platforms, SQL/HTML, SEO
Additional requirements:
- Candidates must have worked on a CMS platform and have been involved with Social Media Marketing, Graphic Design, and understand Web API integrations, authentication and encryption methods.