14 Patient Services jobs in South Africa

Employee Type:

PRN

Work Shift:

Day - 8 hour shift (United States of America)

Join Team Tidelands and help people live better lives through better health
Patient Services Representative II
Are you passionate about quality and committed to excellence? Consider joining our Tidelands Health team. As our region's largest health care provider, we are also one of our area's largest employers. More than 2,500 team members at more than 70 Tidelands Health locations bring our healing mission to life each day.

A Brief Overview
The purpose of this position is to register all patients needing services and handle all first call resolutions for the departments assigned. The role is responsible for obtaining accurate and complete demographic, financial, and medical information. The employee will transfer calls as appropriate, and/or make appointments as necessary. For procedures, the employee may pre-register the patient, verifying insurance, etc. In addition, the employee may assist with making referrals. The person performing this role anticipates and acts on the needs of our customers to enhance their patient experience. Responsible for pre-registering and scheduling moderately complex procedures and coordinating multiple resources for patient services. May also perform duties for prior authorization, referrals (incoming/outgoing), good faith estimates, and/or payment collections.

What You Will Do

• Engage patients throughout the registration process to create a welcoming and positive patient experience. Consistently displays good customer service behaviors to all patients and visitors to promote positive patient experiences. Assist patients to their destination as needed and manage patient visitor flow according to hospital policy and safety guidelines.
• Obtains and accurately enters required information for registration into the electronic health system. Follow prescribed procedures for positive identification and medical record number assignment, so no duplication or wrong patient registrations occur. Reviews demographic and insurance information for completeness, and follows through with correcting any deficiencies, so collection efforts are not delayed due to insufficient or incorrect information.
• Ensures all appropriate signatures are obtained and forms completed including and not limited to the following: Medicare Secondary Payer Questionnaire, Advance Beneficiary Notice (ABN waiver), HIPAA Privacy Notice, AOB (Assignment of Benefits), Medicare Important Messages etc. Provides information and/or handouts and answers questions on patient rights and responsibilities, HIPAA Privacy Notice, and any financial assistance documentation.
• Thoroughly and accurately documents insurance verification information in the system, identifying deductibles, copayments, coinsurance, and policy limitations. Obtains referral, authorization and pre-certification information if needed; documents this information in the EHR, electronic health record.
• Answers all inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner. Consistently exhibits the highest level of service to all callers and fellow staff.
• Contact patients by phone to remind them of upcoming appointments, relay instructions and/or to ask follow-up care questions as needed. Cancel and reschedule appointments as needed. May assist with identifying and initiating necessary referrals for specialist appointments, procedures and tests.
• Organizes, expedites and follows-up on any paperwork related to patient care.
• Schedules various types of appointments for providers and communicates any necessary instructions to the patient.
• Performs various administrative support duties for department/work location. Opens, sorts and distributes all types of mail and correspondence as is necessary and assigned.

Education Qualifications

• High School Diploma or equivalent Required

Experience Qualifications

• Two (2) years of related customer experience, preferably in healthcare Required
• Experience demonstrating proficiency in scheduling OR pre-registering patients. May consider prior call center experience

Skills And Abilities

• Ability to interact successfully with the public. Ability to perform effectively despite sudden deadlines and changing priorities; maintaining personal composure in high stress situations required
• Ability to demonstrate a high level of interpersonal skills required to interact with patients, patients' families/visitors and clinical staff required
• Ability to perform with a high degree of accuracy and with meticulous attention to detail required
• Demonstrate a strong ability to use initiative and judgment and to identify, analyze and solve problems required

Physical Demand
Light Physical Demand

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a contract for employment nor a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform tasks other than those specifically presented in this description. Tidelands Health is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.

ISTA Personnel Solutions South Africa
is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency — we are a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.

We are currently partnering with a U.S.-based company offering ABA therapy to children and families.

Role Summary:
The
Patient Services Coordinator
serves as the link between Board Certified Behaviour Analysts (BCBAs), families, and staff. This position manages the placement of BCBAs with patients, coordinates new cases and replacements, and ensures seamless communication among all stakeholders. The role involves handling complaints and sensitive situations, requiring a mix of firmness, empathy, and strong problem-solving skills.

*PLEASE NOTE: *

• Working Hours: Monday to Friday 9am - 6pm EST (this currently equates to 15:00pm to midnight South African time, subject to change according to daylight savings with the US.)
• Public Holidays: You will be required to work on all South African public holidays (compensated as per BCEA)
• Work Environment: This is a fully remote role based in South Africa.
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and support for a wired Ethernet connection is mandatory
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered

*Responsibilities: *

• Coordinate the placement of BCBAs with patients, including new cases and replacements.
• Serve as the main point of contact for staff and families, responding promptly to inquiries and concerns.
• De-escalate and resolve complaints from families or staff, using tact and judgment.
• Encourage and motivate parties to follow through on plans or changes, even when resistance is present.
• Utilize client systems and tools to schedule appointments, document actions, and maintain accurate records.
• Maintain ongoing communication with management regarding case status and escalations

Requirements

• Industry Experience:

• Advanced customer service or scheduling/coordination experience.

• Prior experience within ABA therapy or a healthcare-related environment is preferred

• Soft Skills:

• Exceptional English verbal and written communication.

• Ability to multitask in a fast-paced environment.
• Strong interpersonal skills with a knack for nuanced conversations.
• Critical thinking and quick decision-making.

• Resilience and professionalism when handling unhappy clients or staff.

• Technical Skills: Basic computer literacy including MS Office and Outlook. (No advanced Excel required.)

If you are not contacted within 14 working days, please consider your application unsuccessful.

Job summary:

To plan, organize and execute the revenue cycle management at a hospital facility. The incumbent manages a team of specialist that contribute to hospital finances through accurate billing and risk mitigation processes.

Minimum Qualifications and Experience:

• Bachelor's Degree with Anatomy and Physiology.
• Current SANC registration.
• 3-5 years' experience in a similar role in private healthcare.
• IDC and CPT coding.
• Must be computer literate.

Minimum Job Requirements:

• Deliver on the hospital's revenue cycle management operating plan.
• Inspect work performed in the revenue cycle management team and ensure work is performed according to CHG quality standards.
• Research, enable and consult on improvements and opportunities to harness technology.
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
• Ensure the development, alignment, mapping and implementation of end-to-end standard operating procedures / processes.
• Ensure efficient management Reception, Admissions, Case Management and Billing Auditing departments.
• Ensure revenue and collections targets are achieved by effectively the department.
• Monitor and ensure WIP (Work-in-Progress) is within the agreed upon periods.
• Ensure overall rejections are within the acceptable threshold.
• Review, audit and sign off on all consignments to ensure accuracy of billing and minimisation capital loss.
• Conduct daily EOC (End of Case) reconciliation to ensure billings are done within the allotted timeframes per funder standards.
• Ensure case managers follow proper coding protocols to reduce rejection rates.
• Ensure case managers maintain an up-to-date register of length of stay and update the funders regularly to ensure all services rendered are paid for.
• Develop and implement admissions process and protocols and ensure the adherence of all admissions staff to maintain standards.
• Ensure that all files requested and utilised are in accordance with CHG standards.
• Review services (together with relevant stakeholders) on SAP to ensure optimisation of billings of services.
• Analyse data trends relating to rejections and short payments.
• Lead and drive the accurate and business billing process to ensure Patient Services metric targets are achieved.

Mediq , our recruitment partners, are currently seeking passionate and dedicated Patient Services Coordinators on behalf of LineIn. Based in South Africa and employed by Mediq, successful applicants will support primary care services by handling inbound calls from patients across multiple GP surgeries in the UK.

Be the Calm, Reassuring Voice Patients Rely On

LineIn is growing fast - supporting GP practices across the UK with fast paced, high volume call handling services. LineIn is passionate about improving patient care, and it starts with compassionate, dependable and capable people like you.

If you've worked in a contact centre or busy reception and want a meaningful role where you genuinely help people, this could be the perfect next step.

This isn't a back-office admin job—it's a demanding, dynamic, high-contact role where empathy, professionalism and communication make a daily impact. it's a fast-paced, hands-on, contact centre environment where every call makes a difference.

What You'll Gain

• Dedicated practice support: Work consistently with two GP practices at a time
• Comprehensive onboarding: Learn how to stay calm and effective in urgent situations
• True flexibility: Work from home with no commute for greater focus on patient care
• Supportive team culture: Remote doesn't mean alone - our team is always connected
• Ongoing growth: Continuous coaching and training to build your skills and confidence

Your Role

As a Patient Services Coordinator, you'll be the first point of contact for patients calling their GP. Your role will involve:

• Handling a high volume of fast-paced inbound calls
• Gathering and recording essential patient information & medical history and signposting as appropriate
• Ensuring patients are triaged quickly and safely (without offering medical advice)
• Staying calm and supportive—especially with distressed or anxious callers

Key Responsibilities

• Manage a high volume of patient calls with professionalism and efficiency
• Meet KPIs related to call handling and service quality
• Escalate urgent cases appropriately
• Direct patients to online self-service tools when appropriate
• Uphold confidentiality and Data Protection standards
• Work structured shifts aligned with GP surgery hours
• Actively participate in training and team communications
• Ensure person centered care by booking appointments and signposting under the guidance of your GP surgeries

You'll Be Trained To:

• Identify medical red flags and escalate correctly
• Use AI-supported tools to assist your workflow
• Stay professional and empathetic in sensitive situations
• Promote digital tools that help patients self-serve
• Maintain absolute patient confidentiality

Shifts and Working Hours

Our service runs during GP surgery hours. You'll need to be available for a mix of morning and afternoon shifts, predominantly between the hours of 9.00am to 8:00pm Monday to Friday, scheduled in advance to support work-life balance.

What Makes This Role Stand Out?

• Variety and growth: Work with multiple practices to build your skills and confidence
• Meaningful impact: You'll be truly valued for the care and quality you bring to patients
• Full training provided: No need to have all the answers on day one—we'll support your learning journey
• Management that cares: constant support and feedback to support your growth, development and wellbeing

Join our high-energy team dedicated to patient care.

• 1+ year in a high volume, contact centre, patient-facing or reception role
• Confident managing high volumes of inbound calls in a fast-paced environment.
• Reliable with a strong work ethic and a commitment to delivering excellent service
• Excellent timekeeping skills and strong organisational abilities
• A quiet, dedicated home working space with, secure and stable internet connection, backup power supply, aheadset and a fully functioning Windows PC with Windows 10 or 11 installed.
• Confident using multiple IT systems; strong overall IT literacy
• Effective communicator with fast and accurate typing skills
• Proven ability to follow protocols and procedures precisely
• Able to meet and exceed Key Performance Indicators (KPIs)
• Resilient and compassionate when dealing with distressed or vulnerable individuals, particularly regarding their physical and mental health
• Must be based in Johannesburg or Cape Town

• 100% remote working role.
• Training and development, with further opportunities for career development.
• paid holiday + bank holidays per annum pro-rata.
• Salary based on experience and qualifications
• Supportive team environment

Mediq
, our recruitment partners, are currently seeking passionate and dedicated Patient Services Coordinators on behalf of LineIn. Based in South Africa and employed by Mediq, successful applicants will support primary care services by handling inbound calls from patients across multiple GP surgeries in the UK.

Be the Calm, Reassuring Voice Patients Rely On
LineIn is growing fast - supporting GP practices across the UK with fast paced, high volume call handling services. LineIn is passionate about improving patient care, and it starts with compassionate, dependable and capable people like you.

If you've worked in a contact centre or busy reception and want a meaningful role where you genuinely help people, this could be the perfect next step.

This isn't a back-office admin job—it's a demanding, dynamic, high-contact role where empathy, professionalism and communication make a daily impact. it's a fast-paced, hands-on, contact centre environment where every call makes a difference.

What You'll Gain

• Dedicated practice support: Work consistently with two GP practices at a time
• Comprehensive onboarding: Learn how to stay calm and effective in urgent situations
• True flexibility: Work from home with no commute for greater focus on patient care
• Supportive team culture: Remote doesn't mean alone - our team is always connected
• Ongoing growth: Continuous coaching and training to build your skills and confidence

Your Role
As a Patient Services Coordinator, you'll be the first point of contact for patients calling their GP. Your role will involve:

• Handling a high volume of fast-paced inbound calls
• Gathering and recording essential patient information & medical history and signposting as appropriate
• Ensuring patients are triaged quickly and safely (without offering medical advice)
• Staying calm and supportive—especially with distressed or anxious callers

Key Responsibilities

• Manage a high volume of patient calls with professionalism and efficiency
• Meet KPIs related to call handling and service quality
• Escalate urgent cases appropriately
• Direct patients to online self-service tools when appropriate
• Uphold confidentiality and Data Protection standards
• Work structured shifts aligned with GP surgery hours
• Actively participate in training and team communications
• Ensure person centered care by booking appointments and signposting under the guidance of your GP surgeries

You'll Be Trained To:

• Identify medical red flags and escalate correctly
• Use AI-supported tools to assist your workflow
• Stay professional and empathetic in sensitive situations
• Promote digital tools that help patients self-serve
• Maintain absolute patient confidentiality

Shifts and Working Hours
Our service runs during GP surgery hours. You'll need to be available for a mix of morning and afternoon shifts, predominantly between the hours of 9.00am to 8:00pm Monday to Friday, scheduled in advance to support work-life balance.

What Makes This Role Stand Out?

• Variety and growth: Work with multiple practices to build your skills and confidence
• Meaningful impact: You'll be truly valued for the care and quality you bring to patients
• Full training provided: No need to have all the answers on day one—we'll support your learning journey
• Management that cares: constant support and feedback to support your growth, development and wellbeing

Join our high-energy team dedicated to patient care.
Requirements

• 1+ year in a high volume, contact centre, patient-facing or reception role
• Confident managing high volumes of inbound calls in a fast-paced environment
• Reliable with a strong work ethic and a commitment to delivering excellent service
• Excellent timekeeping skills and strong organisational abilities
• A quiet, dedicated home working space with, secure and stable internet connection, backup power supply, aheadset and a fully functioning Windows PC with Windows 10 or 11 installed
• Confident using multiple IT systems; strong overall IT literacy
• Effective communicator with fast and accurate typing skills
• Proven ability to follow protocols and procedures precisely
• Able to meet and exceed Key Performance Indicators (KPIs)
• Resilient and compassionate when dealing with distressed or vulnerable individuals, particularly regarding their physical and mental health
• Must be based in Johannesburg or Cape Town

Benefits

• 100% remote working role
• Training and development, with further opportunities for career development
• paid holiday + bank holidays per annum pro-rata
• Salary based on experience and qualifications
• Supportive team environment

Sun Pharmaceuticals Industries Inc. is the fourth largest generic pharmaceutical company in the world, and rapidly building our brand presence. We manufacture, market and distribute pharmaceuticals to the nation's largest wholesalers, distributors, warehousing and non-warehousing chain drugstores as well as managed care providers. Our goal is to continue to develop and market quality products that bring value to our customers and ultimately the patient. Current manufacturing capabilities allow Sun Pharma to develop products across most therapeutic categories.

At Sun Pharma we believe our people are an invaluable asset. Our culturally diverse workforce is one of our biggest strengths, along with the rich experience they bring across varied skill-sets. We are proud that our global workforce is bound by our common values.

Job Summary
The Senior Manager , Patient Support Services reports to the Director, Patient Support Services and Operations and is a key role within the patient services team, responsible for ensuring an optimal overall patient support service experience for healthcare providers (HCPs) and patients that leads to speed to therapy and high touch support. Responsibilities include identifying potential gaps in operational processes and providing immediate and long term solutions by effectively and expeditiously managing escalations and conducting routine audits. This individual will engage, collaborate and interact with internal stakeholders including Sales Leadership, Field Sales, Brand Marketing, Payer Marketing, Market Access, FRM Leadership and FRMs, the Training Department.

This role is accountable for managing Hub vendor performance and customer interactions. Will oversee that the programs are operating according to defined terms and conditions, ensuring Hub vendor performance aligns with contractual expectations, desired patient outcomes within budget parameters.

Responsibilities- Participates in New Program Design and Implementation
- Works with Operations Team to Improve Processes:
- Identify workflow inefficiencies and gaps through audits and call reviews.
- Propose and support implementation of process enhancements to improve speed to therapy and the overall hub experience.
- Identify ways to overcome access barriers such as obtaining authorization or medical exceptions for uncovered drugs
- Case Escalation Management:
- Manage daily inbound escalations for collaborating with the vendor escalation team to ensure timely resolution.
- Uncover root causes and propose immediate and long term solutions to AD, Patient Support Services Operations.
- Communicate resolution outcomes with key stakeholders.
- Case Auditing & Oversight:
- Conduct routine audits Audit to assess quality, accuracy, and compliance with hub processes.
- Oversee Free Goods Programs
- Ensure programs met and adhere to legal, regulatory and compliance standards.
- Monitor hub process and free goods dispensing pharmacy to ensure operational flows are being followed, recommend course corrections, when needed.
- Monitor and ensure program(s) terms and conditions are in line with competitors in the marketplace
- Manage Hub vendor Performance and Relationships

• Join weekly and ad hoc meetings with Hub vendor and specialty pharmacies to identify and close operational gaps.
• Monitor specialty pharmacy (SP) triages, including early access programs (EAP), patient assistance programs (PAP), and assist with pull through by engaging Field Reimbursement Manager.
• Oversee the hub vendor's interactions with HCPs, patients, insurer and specialty pharmacies

• Cross-functional Collaboration:

• Partner with Medical, Legal, Compliance, Field Reimbursement, Market Access, and Brand teams to ensure program alignment and compliance.

• Serve as a key stakeholder in vendor selection, contract negotiation, and ongoing relationship management for all programs.
• Develop and lead training for sales and FRM team (ability to put large amounts of information in a concise format and comfortable presenting in front of 50+ people.

Education & Qualifications

• Minimum of a Bachelor's degree, advanced degree preferred.
• Minimum of five (5) years of experience in patient services, case management, or hub operations
• Familiarity with specialty pharmacy workflows, EAP/PAP programs, and payer landscapes
• Strong understanding of legal, regulatory and compliance guidelines associated with free goods programs
• Strong analytical and auditing skills with the ability to identify patterns and recommend solutions
• Excellent communication and organizational skills
• Proficiency in CRM systems (e.g., Salesforce)
• Prior experience working with FRMs or SPLs
• Background in pharmaceutical or healthcare services industry
• Comfortable with a dynamic, fast-paced work environment

The presently-anticipated base compensation pay range for this position is $145,000 to $177,500. Actual base compensation may vary based on a number of factors, including but not limited to geographical location and experience. In addition, this position is part of the Incentive Compensation Bonus Plan. Employees are eligible to participate in Company employee benefit programs which include medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; and the employee assistance program. Employees also receive various paid time off benefits, including vacation time and sick time.

The compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility. If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company, or individual department/team performance, and market factors.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of the incumbent(s).

We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, military or veteran status, generic predisposing characteristics or any other basis prohibited by law.

Notice To Agency And Search Firm Representatives
Sun Pharmaceuticals (Sun) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Sun employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Sun. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.

What will you do?

To form a component of the GEMS: clinical risk management/ fund management support structure. Conduct research and draft documentation and spearhead internal projects related to the work of the clinical risk or fund management teams. Support the Advanced Specialist: Strategic Sourcing with the development of the strategic sourcing strategy through the identification of cost drivers

drivers including gathering of relevant data from various sources.

• Provide effective and valuable input and guidance to the scheme to support the management of clinical risk
• Oversee the specific SPN relationship together with the fund manager and or senior/advanced clinical risk specialist
• The requirement is to ensure that all SPN operations concerns and requirements are communicated to the Fund managers for awareness and assist with actioning where required with internal role-players
• Perform the majority of medicines-related action items and tactical responses arising from the Scheme meetings
• Preparation of slides for various meetings to address medicines related agenda items and strategic inputs
• Presentation of slides at meetings and fielding of questions
• Handling of Scheme queries and tactical responses as they relate to all medicines matters, including but not limited to: Vaccination, MEL and MPL impact analyses, stock-outs and their impact, trend anomalies and expert panels
• Co-ordination and secretariat for Expert Panels
• Development of Medicine proposals
• Development of Medical Device proposals
• Ad-hoc analyses to support proposals
• Ad-hoc medicine requests
• Ad-hoc appliances request
• Participate in various strategic projects

Qualification and Experience:

• Qualified Pharmacist or Clinical Qualification
• 6 - 8 years' experience in managed care, claims, clinical coding and data analysis
• Knowledge of legislation, industry, PMB, NHI

Knowledge and Skills:

• Knowledge and application of relevant legislation
• Knowledge and application of processes and procedures
• Product and scheme rule knowledge

Turnaround Time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of line managers.

Our Commitment to Transformation

AfroCentric is committed to transformation and embracing diversity. Our Employment Equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.

Should you not hear from us within a month of applying, consider your application unsuccessful.

MyHealthcare Clinic ) is a fast-growing healthcare/tech company that provides private healthcare services (doctor, dentist and specialists, all 'under-one-roof') to a client base that values high quality healthcare. The company has multiple clinic sites in England and is rapidly expanding.

The Patient Support Supervisor Role

We're looking for a results-driven Call center /Reception Supervisor with strong Customer Service and Sales background. You need to have excellent interpersonal skills to actively seek out and engage customer prospects.

A patient support supervisor oversees the daily operations of a team of call centre consultants, ensuring they meet performance goals and provide high-quality customer service. This role is vital for maintaining productivity, addressing escalated issues, and fostering a positive and motivating team environment.

We are looking for dynamic people to join our team. Your role will be to provide 5-star customer service and help improve conversion rate and increase our membership subscriptions.

The position will be based in our offices in Westville and will provide the right candidate with support and opportunity for growth.

Responsibilities:

Team Leadership and Management:

· Lead, motivate, and mentor a team of customer service agents to deliver exceptional service and achieve performance targets.

· Monitor daily call centre operations to ensure smooth workflow and high service standards.

Performance Monitoring and Coaching:

· Track and report on key performance indicators (KPIs), such as call volume, average handle time, resolution rates, and customer satisfaction.

· Conduct regular quality assurance checks, including monitoring and reviewing agent calls and tickets.

· Provide regular coaching, feedback, and training to staff to improve performance and address skill gaps.

Issue Resolution:

· Act as the first point of contact for escalated customer complaints and complex issues, resolving them effectively and professionally.

· Working closely with the team, you will help identify operational issues and suggest improvements to processes and procedures.

Hiring and Development:

· Participate in the hiring process by interviewing and onboarding new employees.

Compliance:

· Ensure all team members adhere to company policies and procedures.

· Maintain strict confidentiality of sensitive customer and company information.

Skills and qualifications

Experience:

· Proven experience as a customer service supervisor with sales experience.

· Medical and dental experience an added advantage

· Hospitality and retail supervisor experience will also be considered

· Fast learner and adaptable to change

· Excellent verbal communication skills

· Priority to high customer satisfaction

· Excellent knowledge of MS Office

· Highly motivated and target driven

· Prioritizing, time management and organizational skills

· Relationship management skills and openness to feedback

· Strong leadership and people management skills, with the ability to motivate and guide a team.

· Excellent communication and interpersonal skills to build relationships and communicate effectively with staff and customers.

· A results-oriented approach with excellent organizational skills.

Job Type: Temp to perm depending on performance and operational requirements.

Subject to making it through the 2-week training period

Job Type: Temp to perm

Pay: R13 000,00 - R15 000,00 per month

Work Location: In person

Job Description:

PHARMAPRENEURS are seeking to recruit x 2 Registered Nurses or Allied Medical Graduate (currently registered with SANC, HPCSA, SAPC or equivalent) for Patient Educator position.

Region
: 1x KwaZulu – Natal (Position based in Pietermaritzburg Area) and 1 x Free State (Positioned based in Bloemfontein Area), South Africa

Responsibilities: (Main Highlights)

·   Patient Education, Adherence and Support – Renal

·   Support Patient Medical Aid Reimbursement Process

·   Manage Patient and Customer Databases, patient record keeping

·   Target Audience: Nephrologists, Nursing and Renal Dialysis Unit Staff, Courier Pharmacies, Path Labs

·   Private Sector Coverage

·   Establish, develop and maintain client and customer relationships

Requirements

·   Experience in the Healthcare Industry is a major advantage

·   South African citizen

·   Strong interpersonal and communication skills

·   In possession of a Valid South African Driver's License and have own transport

·   Computer literacy

·   Excellent knowledge of MS Office

·   Must be registered with SANC/HPCSA, SAPC or the necessary medical statutory body

Compensation:

To be discussed upon a successful interview

THIS IS AN EQUAL OPPORTUNITY PLACEMENT

To apply, please send your updated 2025 CV to: s

• Thank you