14 Patient Care jobs in South Africa

Important Notice

Mediclinic wants to alert candidates that third parties are from time to time fraudulently advertising vacancies at Mediclinic and / or offering employment contracts with subsequent payment instructions to accounts linked to the fraudulent activity. Please note that Mediclinic will never request payment for an application or offer made. All official vacancies are advertised on the Mediclinic career website and candidates are advised to visit the site to confirm the validity of vacancies.

Clinical Care Coordinator

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ER24 Contact Centre 124 | Rivonia | South Africa
Closing date: 03/10/2025

Number of positions: 1

Recruiter name: Silindokuhle Bawuti

Reference number: 63208

Workplace Type: ((cust_WorkplaceType))

Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
MAIN PURPOSE OF JOB
The Clinical Care Coordinator will collaborate with various stakeholders, including; patients, healthcare providers, care teams, facilities, and schemes to ensure that all patients who qualify for care coordination are adequately cared for through the entire patient journey. They will be an advocate for their patients and ensure that the care team effectively coordinates patient care from request to post-discharge. They will also be responsible for monitoring and reviewing the patient's biometrics and immediate wellbeing with continuous record keeping on multiple electronic platforms.

KEY RESPONSIBILITY AREAS

• To optimise the patient experience by coordinating various care plans for several patients at once
• Reporting, analysis and feedback
• To provide tele-health support, review virtual patient wellbeing and ensure patient monitoring maintained within required clinical parameters
• Personal effectiveness

Required Education
ESSENTIAL EDUCATION

Degree / Diploma leading to qualification as a Professional or General Nurse

Diploma / Degree in relevant healthcare field

DESIRED EDUCATION

Post-graduate degree in clinical or healthcare management will be an advantage

Required Experience
ESSENTIAL MINIMUM EXPERIENCE

Qualified Paramedic/ Emergency Care Practitioner/ Professional Nurse with at least 3-years' prior experience working with patients in either an administrative, clinical or care coordination role

Desired Experience
Virtual care and/or home healthcare experience and chronic disease management would be an advantage

Required Job Skills And Knowledge

• Organisational skills
• Attention to Detail
• Knowledge of all relevant policies and procedures
• Working knowledge of the local and international healthcare market
• Computer literacy (MS Office)
• Excellent communication, feedback, and follow-up skills (English written and verbal skills).
• Quality management principles
• Well-developed customer service skills
• Virtual Healthcare and Telemedicine
• Medical terminology
• Business acumen and commercial insight

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
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Job Type: Nursing

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Job Segment:
Call Center, Patient Care, Telemedicine, Paramedic, Medical Research, Customer Service, Healthcare

Mediclinic Southern Africa is a healthcare provider operating in South Africa and Namibia focused on providing acute care, specialist-orientated, multidisciplinary hospital services and related service offerings. We place science at the heart of our care process by striving to provide evidence-based care of the highest standard. The group currently operates 50 private hospitals (excluding a growing number of day clinics) throughout South Africa and three hospitals in Namibia with more than 8 200 beds in total.

CLINICAL CARE COORDINATOR - ER24 CONTACT CENTRE
The Clinical Care Coordinator will collaborate with various stakeholders, including; patients, healthcare providers, care teams, facilities, and schemes to ensure that all patients who qualify for care coordination are adequately cared for through the entire patient journey. They will be an advocate for their patients and ensure that the care team effectively coordinates patient care from request to post-discharge. They will also be responsible for monitoring and reviewing the patient's biometrics and immediate wellbeing with continuous record keeping on multiple electronic platforms.

KEY RESPONSIBILITY AREAS

• To optimise the patient experience by coordinating various care plans for several patients at once
• Reporting, analysis and feedback
• To provide tele-health support, review virtual patient wellbeing and ensure patient monitoring maintained within required clinical parameters
• Personal effectiveness

Required Education
ESSENTIAL EDUCATION

Degree / Diploma leading to qualification as a Professional or General Nurse

Diploma / Degree in relevant healthcare field

DESIRED EDUCATION

Post-graduate degree in clinical or healthcare management will be an advantage

Required Experience
ESSENTIAL MINIMUM EXPERIENCE

Qualified Paramedic/ Emergency Care Practitioner/ Professional Nurse with at least 3-years' prior experience working with patients in either an administrative, clinical or care coordination role

Desired Experience
Virtual care and/or home healthcare experience and chronic disease management would be an advantage

Required Job Skills And Knowledge

• Organisational skills
• Attention to Detail
• Knowledge of all relevant policies and procedures
• Working knowledge of the local and international healthcare market
• Computer literacy (MS Office)
• Excellent communication, feedback, and follow-up skills (English written and verbal skills).
• Quality management principles
• Well-developed customer service skills
• Virtual Healthcare and Telemedicine
• Medical terminology
• Business acumen and commercial insight

Clinical Care Coordinator

Case Management

Case Manager Permanent position and benefits

Reports to the Nursing Services Manager

Responsible for the facilitation of teaching and learning of the theoretical and clinical component in a clinical setting

Integral part of the Critical Care team with the primary focus of bed side teaching through demonstration, job shadowing, role modelling mentoring and guidance at the bedside of all processes

The integration and mitigation of risk management at the bedside will be a primary objective to reduce risk to the group and improve patient outcomes

Provide services for both the in-service and formal clinical training programs through the coordination of learning opportunities, at both the formal and informal level

Support evidence-based practice by encouraging participation in research.

The Clinical Facilitator will play an integral role in the upskilling of staff to use equipment, ethical and consumables safely in accordance safely in accordance with the manufacturer's guidelines.

Assess staff competence according to Groups standards and protocols

Plan, prepare, implement, and manage the education and training requirements of new employees and rerouted staff

Design and implement CPD program

Support and facilitate staff and students to reach specific learning objectives

Current registration with SANC as a Registered General Nurse or equivalent qualification.

Postgraduate diploma in Medical/Surgical Nursing: General or equivalent as accredited by SANC

5 years proven work experience in a multi-disciplinary Intensive Care Unit including Cardio Thoracic, Neurosurgery, Vascular, General Surgery and Medical is essential.

Postgraduate diploma in Nursing Education or equivalent as accredited by SANC

Assessorship certified

A working knowledge of Trauma, Midwifery and Paediatrics

Knowledge of scope of practice of all Nursing categories as well as the regulations of the SANC

Previous experience as an educator / facilitator /mentor would be advantageous

Excellent communication skills

Excellent interpersonal skills, organisational and problem-solving skills

Commitment to initiate and implement continuous improvement projects

An established interest in staff development

A critical aptitude with regard to patient quality care

Driver's license / own transport

Excellent MS Office computer skills, i.e., Outlook, Word, Excel, etc.

Flexible shifts to accommodate all shifts.

Between 1 - 3 Years

Reports to the Nursing Services Manager

• Responsible for the facilitation of teaching and learning of the theoretical and clinical component in a clinical setting

• Integral part of the Critical Care team with the primary focus of bed side teaching through demonstration, job shadowing, role modelling mentoring and guidance at the bedside of all processes

• The integration and mitigation of risk management at the bedside will be a primary objective to reduce risk to the group and improve patient outcomes

• Provide services for both the in-service and formal clinical training programs through the coordination of learning opportunities, at both the formal and informal level

• Support evidence-based practice by encouraging participation in research.

• The Clinical Facilitator will play an integral role in the upskilling of staff to use equipment, ethical and consumables safely in accordance safely in accordance with the manufacturer’s guidelines.

• Assess staff competence according to Groups standards and protocols

• Plan, prepare, implement, and manage the education and training requirements of new employees and rerouted staff

• Design and implement CPD program

• Support and facilitate staff and students to reach specific learning objectives

• Current registration with SANC as a Registered General Nurse or equivalent qualification.

• Postgraduate diploma in Medical/Surgical Nursing: General or equivalent as accredited by SANC

• 5 years proven work experience in a multi-disciplinary Intensive Care Unit including Cardio Thoracic, Neurosurgery, Vascular, General Surgery and Medical is essential.

• Postgraduate diploma in Nursing Education or equivalent as accredited by SANC

• Assessorship certified

• A working knowledge of Trauma, Midwifery and Paediatrics

• Knowledge of scope of practice of all Nursing categories as well as the regulations of the SANC

• Previous experience as an educator / facilitator /mentor would be advantageous

• Excellent communication skills

• Excellent interpersonal skills, organisational and problem-solving skills

• Commitment to initiate and implement continuous improvement projects

• An established interest in staff development

• A critical aptitude with regard to patient quality care

• Driver’s license / own transport

• Excellent MS Office computer skills, i.e., Outlook, Word, Excel, etc.

• Flexible shifts to accommodate all shifts.

Reports to the Nursing Services Manager

• Responsible for the facilitation of teaching and learning of the theoretical and clinical component in a clinical setting

• Integral part of the Critical Care team with the primary focus of bed side teaching through demonstration, job shadowing, role modelling mentoring and guidance at the bedside of all processes

• The integration and mitigation of risk management at the bedside will be a primary objective to reduce risk to the group and improve patient outcomes

• Provide services for both the in-service and formal clinical training programs through the coordination of learning opportunities, at both the formal and informal level

• Support evidence-based practice by encouraging participation in research.

• The Clinical Facilitator will play an integral role in the upskilling of staff to use equipment, ethical and consumables safely in accordance safely in accordance with the manufacturer’s guidelines.

• Assess staff competence according to Groups standards and protocols

• Plan, prepare, implement, and manage the education and training requirements of new employees and rerouted staff

• Design and implement CPD program

• Support and facilitate staff and students to reach specific learning objectives

• Current registration with SANC as a Registered General Nurse or equivalent qualification.

• Postgraduate diploma in Medical/Surgical Nursing: General or equivalent as accredited by SANC

• 5 years proven work experience in a multi-disciplinary Intensive Care Unit including Cardio Thoracic, Neurosurgery, Vascular, General Surgery and Medical is essential.

• Postgraduate diploma in Nursing Education or equivalent as accredited by SANC

• Assessorship certified

• A working knowledge of Trauma, Midwifery and Paediatrics

• Knowledge of scope of practice of all Nursing categories as well as the regulations of the SANC

• Previous experience as an educator / facilitator /mentor would be advantageous

• Excellent communication skills

• Excellent interpersonal skills, organisational and problem-solving skills

• Commitment to initiate and implement continuous improvement projects

• An established interest in staff development

• A critical aptitude with regard to patient quality care

• Driver’s license / own transport

• Excellent MS Office computer skills, i.e., Outlook, Word, Excel, etc.

• Flexible shifts to accommodate all shifts.

MyHealthcare Clinic ) is a fast-growing healthcare/tech company that provides private healthcare services (doctor, dentist and specialists, all 'under-one-roof') to a client base that values high quality healthcare. The company has multiple clinic sites in England and is rapidly expanding.

The Patient Support Supervisor Role

We're looking for a results-driven Call center /Reception Supervisor with strong Customer Service and Sales background. You need to have excellent interpersonal skills to actively seek out and engage customer prospects.

A patient support supervisor oversees the daily operations of a team of call centre consultants, ensuring they meet performance goals and provide high-quality customer service. This role is vital for maintaining productivity, addressing escalated issues, and fostering a positive and motivating team environment.

We are looking for dynamic people to join our team. Your role will be to provide 5-star customer service and help improve conversion rate and increase our membership subscriptions.

The position will be based in our offices in Westville and will provide the right candidate with support and opportunity for growth.

Responsibilities:

Team Leadership and Management:

· Lead, motivate, and mentor a team of customer service agents to deliver exceptional service and achieve performance targets.

· Monitor daily call centre operations to ensure smooth workflow and high service standards.

Performance Monitoring and Coaching:

· Track and report on key performance indicators (KPIs), such as call volume, average handle time, resolution rates, and customer satisfaction.

· Conduct regular quality assurance checks, including monitoring and reviewing agent calls and tickets.

· Provide regular coaching, feedback, and training to staff to improve performance and address skill gaps.

Issue Resolution:

· Act as the first point of contact for escalated customer complaints and complex issues, resolving them effectively and professionally.

· Working closely with the team, you will help identify operational issues and suggest improvements to processes and procedures.

Hiring and Development:

· Participate in the hiring process by interviewing and onboarding new employees.

Compliance:

· Ensure all team members adhere to company policies and procedures.

· Maintain strict confidentiality of sensitive customer and company information.

Skills and qualifications

Experience:

· Proven experience as a customer service supervisor with sales experience.

· Medical and dental experience an added advantage

· Hospitality and retail supervisor experience will also be considered

· Fast learner and adaptable to change

· Excellent verbal communication skills

· Priority to high customer satisfaction

· Excellent knowledge of MS Office

· Highly motivated and target driven

· Prioritizing, time management and organizational skills

· Relationship management skills and openness to feedback

· Strong leadership and people management skills, with the ability to motivate and guide a team.

· Excellent communication and interpersonal skills to build relationships and communicate effectively with staff and customers.

· A results-oriented approach with excellent organizational skills.

Job Type: Temp to perm depending on performance and operational requirements.

Subject to making it through the 2-week training period

Job Type: Temp to perm

Pay: R13 000,00 - R15 000,00 per month

Work Location: In person

Job Description:

PHARMAPRENEURS are seeking to recruit x 2 Registered Nurses or Allied Medical Graduate (currently registered with SANC, HPCSA, SAPC or equivalent) for Patient Educator position.

Region
: 1x KwaZulu – Natal (Position based in Pietermaritzburg Area) and 1 x Free State (Positioned based in Bloemfontein Area), South Africa

Responsibilities: (Main Highlights)

·   Patient Education, Adherence and Support – Renal

·   Support Patient Medical Aid Reimbursement Process

·   Manage Patient and Customer Databases, patient record keeping

·   Target Audience: Nephrologists, Nursing and Renal Dialysis Unit Staff, Courier Pharmacies, Path Labs

·   Private Sector Coverage

·   Establish, develop and maintain client and customer relationships

Requirements

·   Experience in the Healthcare Industry is a major advantage

·   South African citizen

·   Strong interpersonal and communication skills

·   In possession of a Valid South African Driver's License and have own transport

·   Computer literacy

·   Excellent knowledge of MS Office

·   Must be registered with SANC/HPCSA, SAPC or the necessary medical statutory body

Compensation:

To be discussed upon a successful interview

THIS IS AN EQUAL OPPORTUNITY PLACEMENT

To apply, please send your updated 2025 CV to: s

• Thank you

Important Notice

Mediclinic wants to alert candidates that third parties are from time to time fraudulently advertising vacancies at Mediclinic and / or offering employment contracts with subsequent payment instructions to accounts linked to the fraudulent activity. Please note that Mediclinic will never request payment for an application or offer made. All official vacancies are advertised on the Mediclinic career website and candidates are advised to visit the site to confirm the validity of vacancies.

Clinical Facilitator- Navigator: Care Expert

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Mediclinic Hermanus | Hermanus | South Africa
Closing date: 02/09/2025

Number of positions: 1

Recruiter name: Haylee Christine Swartz

Reference number: 63181

Workplace Type: On-site

Permanent

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
MAIN PURPOSE OF JOB
The Clinical Facilitator plans and facilitates identified training and development interventions to ensure competency of all staff. They can be allocated to a specialist unit (e.g. the ICU) or work across the nursing units of a hospital.

To support a comprehensive, professional and integrated care expert service to patients in collaboration with the internal internal and external healthcare teams.

KEY RESPONSIBILITY AREAS

• Develop the competence of all nursing staff.
• Ensure the correct application of nursing procedures and policies.
• Identify training needs to guide the development of appropriate clinical training interventions.
• Promote a culture of continuous professional development.
• Drive patient clinical efficiency in collaboration with the Clinica and Nursing team prior to admission, during hospitalisation and post discharge.
• Support an integrated healthcare service by liasing and coordinating services with clinician offices and external healthcare providers.
• Fullfil a patient lisison role throughout the delivery of the Care Expert product.
• Ensure effective communication and empowerment around value based care within the units.

Required Education
ESSENTIAL EDUCATION
Professional Nurse qualification, and Postgraduate Diploma in Nursing Education OR 3 years experience as a mentor, and

Postgraduate Diploma in Nursing if a Clinical Facilitator in a specialist unit (e.g. Perioperative Nursing) and a certificate of competence in Generic Assessment (Assessor course)

Theatre - , ICU- , IPC - or Coding qualifications

Required Experience
ESSENTIAL MINIMUM EXPERIENCE
3 years of Professional Nurse experience in a hospital

1 year of mentor experience

Required Job Skills And Knowledge

• Continuous improvement methodologies
• Facilitation skills
• Assessment skills
• Relevant legislation
• Infection prevention and control
• Computer literacy (MS Office package)
• Nursing processes and procedures
• Clinical risk management
• Clinical pathways
• Clinical information capturing and data analytics
• Evidence-based practice and guidelines
• Cost per event management
• Pharmacology, including Clinical pharmacy and antimicrobial stewardships

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Please note if you are an internal employee on a fixed term contract please apply using an external candidate profile and not your employee profile
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Job Segment:
Infection Control, Clinic, Facilities, ICU, Pharmacy, Healthcare, Operations

Our Client helps people regain control of their health through functional testing and personalised nutrition. Their mission is to bring clarity and hope to those who have been failed by conventional medicine. They specialise in supporting individuals with gut health issues, IBS, and SIBO, combining scientific precision with genuine care.

Our Client is a small, purpose-driven team seeking a highly organised Operations & Patient Support Coordinator to streamline internal systems and support patients with empathy and efficiency. The successful candidate will play a key role in improving operational processes during the transition to a new healthcare management platform and will serve as a trusted first point of contact for clients.

• System Transition & Operations

• Support and coordinate our move to a new healthcare management platform

• Maintain data integrity and ensure a smooth process for the team and patients
• Identify and implement process improvements to enhance efficiency

• Patient Support

• Manage patient communication via email and phone

• Coordinate test orders, results delivery, and appointments
• Provide clear, compassionate assistance to clients navigating health challenges

• Proven administrative and customer service experience
• Strong organisation and attention to detail
• Excellent written and verbal communication skills
• Tech-savvy and comfortable learning new systems
• Ability to multitask calmly and work independently

Bonus Skills:

• Experience in project management or system implementation
• Background in healthcare, wellness, or nutrition
• Familiarity with CRM or practice management software

This is more than just a job — it's an opportunity to make a genuine impact. In this role, you'll help people find clarity, relief, and hope while contributing to how our client grows and operates.