2 Patient Access Technician jobs in South Africa
Patient Care Specialist
Posted today
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Job Description
About Janie:
Janie is a back office workflow provider that offers medical billing, insurance coordination, and scheduling services to medical groups and practices across the United States. We serve a wide range of medical specialties.
We are seeking talented individuals who are passionate about patient care and making a meaningful impact on people's lives. Our mission is to recruit and train exceptional individuals worldwide to support US medical patients.
About the Position:
This is your opportunity to transition into the healthcare freelancing world Collaborate with onsite medical staff to manage patient scheduling, confirm appointments, and liaise with insurance providers, all while ensuring an excellent patient experience. We offer competitive pay, RAISES, PTO, incentives, health allowances, and more. Don't miss out on this chance to make a difference in healthcare
Primary Responsibilities:
- Answer phone calls and address patient inquiries
- Schedule and confirm appointments
- Pre-screen calls (triage) and direct patients accordingly
- Work with insurance and medical records
- Assist with various administrative tasks as needed
Requirements:
- Fluent in English
- Great personality
- Customer service mindset
- Experience in Healthcare (US)
Patient Access Representative I
Posted today
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Job Description
The Opportunity
The Patient Service Representative is responsible for assisting all patients via phone and answering all questions related to Mindful Care while exemplifying excellent customer service skills. You will play a critical role in strengthening relationships with patients and connecting them to treatment. This role requires a passion for helping others and to be able to support and advocate for the best possible patient service we can provide.
Responsibilities
- Answering all incoming calls as the first point of contact for all Mindful Cares callers including new patients, existing patients, and patent inquiries and scheduling. Directing to the appropriate line if an escalation is needed.
- Understanding of Mindful Care Serviceswhat's within our treatment capacity
- Assist with questions regarding the policies for receiving paperwork and what documentation we're able to provide
- Reviewing/collecting payments, patient balances, and sending payment links. Handle basic inquiries related to billing, escalating detailed billing issues to relevant departments.
- Provide Tech Support with patient portal, zoom links and registration process
- Facility experts to provide location information as needed
Candidate Profile
- High school diploma or equivalent required
- Experience in a call center environment; previous experience in healthcare is preferred
- Prior customer service experience, medical or mental health practices preferred
- Excellent interpersonal skills and professional manner
- Strong verbal and written communication skills
Ability to schedule appointments depending on the patient needs
Must be well organized and attentive to details
- Must have access to high speed internet
- Must be able to multi-task and prioritize work in a fast-paced work environment
- Must have strong computer proficiency
- Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
Position TypeSchedule
- Type: Contract Full-time
- Schedule: Monday - Friday 8am - 5pm or 11am - 8pm EST
- Remote
Compensation
The pay rate for this position is $4/hr. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.Be The First To Know
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