952 Passenger Service jobs in South Africa

Purpose of the Role:

This role exists to create meaningful, memorable experiences for every customer who reaches out for support.

As part of the client journey, the Client Services Consultant plays a critical role in turning moments of uncertainty into moments of care where queries are resolved with warmth, service is delivered with intention, and every conversation is an opportunity to deepen trust.

Each interaction is a chance to create a WOW experience, one that leaves customers feeling heard, supported, and confident that they are in safe hands. This is where service becomes more than a task, it becomes part of a promise kept.

Role Summary

The Client Services Consultant is responsible for handling a wide range of customer interactions from resolving queries and updating policies to guiding clients through important changes in their lives. This role demands strong communication skills, attention to detail, and the ability to stay calm and solution-focused, even under pressure.

This role demands an individual who can confidently navigate systems and procedures while never losing sight of the human on the other side of the call. Success in this role means delivering service that is fast, accurate, and deeply personal, creating the kind of experience that keeps customers on our book and builds lasting trust in the Dis-Chem Life brand.

This is a high-touch, high-trust role that demands emotional maturity, strong communication skills, and the ability to thrive in a dynamic, fast-paced environment.

Benefits:

• A purpose-led role where your work truly impacts people's lives.
• A supportive team culture that celebrates care, integrity, and performance.
• Opportunities to grow your career in a fast-scaling business.
• Training, tools, and development that set you up for success.

Key Responsibilities

• Deliver Exceptional Client Service - Engage with clients across multiple touchpoints (phone, email, digital) with empathy, clarity, and professionalism. Ensure every interaction leaves the client feeling heard, supported, and confident in our brand.
• Resolve Queries with Ownership and Urgency - Accurately resolve a wide range of client requests, including policy updates, benefit queries, billing issues, product clarifications, and escalations within agreed service levels and in alignment with compliance standards.
• Act as a Trusted Guide Throughout the Customer Lifecycle - Support clients through key life events by proactively advising them on policy changes, available benefits, and relevant product upgrades.
• Create WOW Moments Consistently - Go beyond transactional service. Surprise and delight clients by anticipating their needs, following up without being prompted, and showing real care in the small moments that matter.
• Protect the Customer and the Brand - Act as a guardian of Treating Customers Fairly (TCF) principles, ensuring that all interactions are ethical, transparent, and in the customer's best interest. Always seek solutions that are sustainable and customer centric.
• Maintain Accurate Records and Admin Discipline - Capture all client interactions clearly, completely, and accurately in the CRM/system of record. Ensure every touchpoint is traceable and meets internal QA and compliance requirements.
• Collaborate Across Teams for Seamless Resolution - Work closely with other internal teams (Claims, Underwriting, Sales, QA, Product) to ensure clients receive joined-up, timely responses — without needing to repeat themselves or feel passed around.
• Balance Quality with Performance Targets - Deliver consistently high service scores (CSAT, NPS) while also achieving key productivity metrics (first-call resolution, response times, call handling volumes). Know how to move fast without losing the human touch.
• Continuously Improve the Client Experience - Identify pain points, recurring issues, or broken processes and escalate these insights for product, process, or training improvement. Be a voice for the customer internally.
• Uphold Our Brand Values in Every Interaction - Embody Dis-Chem Life's values of care, integrity, performance, and accountability, always representing the brand with pride and purpose.

Soft Skills:

• Warm, caring nature and strong customer empathy.
• Self-motivated, energetic, and target-driven.
• Demonstrates ownership and takes initiative.
• Detail-oriented and organised, with a high standard of professionalism.
• Strong judgment and decision-making skills.
• Emotionally mature with an "owner mindset".
• Resilient and able to adapt to change.
• Team player who promotes energy, values, and positive culture.

Skills and Experience:

• 2–3 years customer service or call centre experience in insurance or financial services.
• Excellent verbal and written communication skills.
• Outstanding customer service skills and a genuine passion for helping others.
• Ability to remain calm and professional under pressure.
• Strong listening, problem-solving, and analytical skills.
• Time management skills and ability to multitask in a fast-paced environment.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Must be bilingual.
• Reliable transport (required for shifts and alternate Saturdays).

Qualifications:

• Matric
• Clear credit and criminal record.
• FAIS accreditation or RE5 certification is an advantage.

Company Description
WNS Global Services manages and operates business processes for leading global organizations. The organization custom-designs, implements and operates over 400 processes, many of them end-to-end, working as an extension of the client's enterprise. WNS has comprehensive industry based business units focusing on different work streams.

Job Description

• Provide a reliable and trustworthy customer service
• Identify and understand customer needs to consistently provide a high quality service.
• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
• Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
• Provide accurate information on products and services to clients to ensure consistency across the organisation.
• Promote and cross-sell the client's products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
• Operate customer related information systems to maintain and secure records.
• Contribute to the success of the team and the business by achieving personal targets.
• Adhere to the company and department standards, policies and procedures.

Qualifications

• Minimum requirement Grade 12
• Minimum of 6-12 months customer service experience
• Minimum of 6 – 12 months call centre experience

Additional Information
Required Skills:

• Computer literacy
• Proficient in MS Word, Email and good typing speed
• Neutral accent with excellent verbal and written in Dutch and English

Competencies:

• Customer orientation
• Results Driven
• Quality focus
• Planning, organizing and prioritizing
• Ability to work under pressure
• Ability to adapt to constant changes
• Ability to work in teams
• Conflict resolution
• Empathetic

JOB OVERVIEW

We are looking for a passionate, empathetic, and proactive Customer Service Representative to join our UCOOK team. As a CSR, you will be the first point of contact for our customers, helping them with queries, resolving issues, and ensuring they have a seamless experience with our meal kits, market products, and services. You'll play a key role in maintaining UCOOK's reputation for excellent service while contributing to customer loyalty and retention.

ROLES & RESPONSIBILITIES

• Handle incoming calls, emails, and live chats, responding promptly and professionally to customer queries.
• Resolve customer complaints with empathy, providing practical solutions and following up to ensure resolution.
• Support customers with order management (meal kit selections, market add-ons, payments, delivery tracking).
• Keep accurate records of all interactions, process customer account changes, and log feedback for improvements.
• Maintain thorough knowledge of UCOOK's products, recipes, and services to give accurate and helpful advice.
• Build trust and sustainable relationships with customers through clear, friendly, and proactive communication.
• Assist in troubleshooting delivery or order issues by collaborating with Operations and Logistics teams.
• Collect and share customer insights to help improve menus, service design, and overall customer experience.
• Follow all communication procedures, policies, and brand tone guidelines.
• Contribute to achieving team targets for response times, resolution times, and customer satisfaction.
  
  "Go the extra mile" to delight customers, whether by recommending alternatives, assisting with meal customisation queries, or ensuring a smooth delivery experience.

KEY REQUIREMENTS

Qualifications & Experience

• Matric Certificate ( Advantage )
• 1–2 years' experience in a customer service role, preferably in e-commerce, food delivery, or hospitality.

Skills & Competencies

Must Have

• Excellent written and verbal communication skills in English.
• Strong phone and email handling skills with active listening.
• Computer literate with basic admin and CRM experience.
• Ability to multitask, prioritise, and manage time in a fast-paced environment.
• Empathy, patience, and a positive, solutions-driven attitude.
• Customer-focused mindset with adaptability to different situations.
• Ability to work independently as well as collaboratively in a team.

Advantageous

• Experience using Zendesk, Freshdesk, or other customer service platforms.
• Knowledge of the meal-kit or food delivery industry.
• Exposure to reporting dashboards (e.g., Power BI, Google Sheets)

ABOUT UCOOK

UCOOK is South Africa's leading meal-kit and online fresh food marketplace. We help households cook delicious, chef-designed meals at home while saving time and reducing food waste. Beyond meal kits, we also offer a growing range of fresh produce, pantry staples, and ready-to-eat products delivered straight to your door.

OUR CULTURE AND TEAM

• We live by our values: Be Curious, Innovate, Take Ownership, Build for Tomorrow, Nurture Trust, and Be Passionate.
• We're a close-knit, supportive team that thrives on collaboration and innovation.
• We move fast, adapt quickly, and encourage proactive problem-solving.
• We believe in creating a positive, professional, and fun environment that empowers our team to succeed.

Company Description
WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description
Key Responsibilities

• Provide a reliable and trustworthy customer service to one of UK's largest energy provider.
• Identify and understand customer needs to consistently provide a high quality service.
• Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries in a timely and effective manner.
• Escalate any queries or complaints to the appropriate channels to ensure they are handled and resolved in a timely manner.
• Provide accurate information on products and services to clients to ensure consistency across the organisation.
• Promote and cross-sell the UK client's products and services to complement existing products (where applicable) and enhance customer experience and loyalty.
• Operate customer related information systems to maintain and secure records.
• Contribute to the success of the team and the business by achieving personal targets.
• Adhere to the company and department standards, policies and procedures.

Qualifications
Qualifications and Experience

• Minimum requirement Grade 12
• Minimum of 6-12 months Call Centre experience

Additional Information
Required Skills:

• Computer literacy
• Proficient in MS Word, Email and good typing speed
• Neutral accent with excellent verbal and written English communication skills Competencies:
• Customer orientation
• Results Driven
• Quality focus
• Planning, organizing and prioritizing
• Ability to work under pressure
• Ability to adapt to constant changes
• Ability to work in teams
• Conflict resolution
• Empathetic

We are looking for a dynamic and customer-focused Customer Service Agent to join our team in Johannesburg.

Key duties and responsibilities (including but not limited to):

• Process all customer transactions accurately and timeously. Manage orders from entry to finalisation.
• Manage all customer feedback requirements regarding Order Status, Back-orderReporting, and general inquiries in adherence to all policies and procedures.
• Develop positive relationships with customers and provide professional Customer Service and Support.
• Foster relationships with internal colleagues and relevant business departments.
• Use initiative and be proactive in resolving customer queries promptly.
• Promote total customer satisfaction internally and externally through providing professional services and prompt query resolution.

Requirements, skills and attributes:

• Grade 12/Matric equivalent
• Qualification in Sales – distinct advantage
• Previous experience in a customer service department and/or a call centre (distinct advantage)
• Excellent communication skills (both verbal and written)
• Excellent command of the English language
• Data capture accuracy & attention to detail
• Ability to manage customer's expectations
• Customer focused – ability to excel in the provision of service
• Energetic/shows initiative and have ability to work under pressure
• Ability to consistently deliver quality service even when under pressure
• Time management skills and self-starter
• Product application knowledge of catering equipment an advantage
• PC literate (SAP, Microsoft Office packages including outlook)
• Excellent listening skills
• Problem solving ability
• Team player

Job Purpose:

We're hiring Customer Service Agents to support international clients. In this role, you'll handle customer queries, provide product information, and ensure a seamless service experience. We're looking for individuals who are customer-oriented, tech-savvy, and flexible to work night shifts aligned with global time zones

Minimum requirements (Qualifications and Experience):

• Grade 12/Matric.
• Must have a Clear credit and criminal record
• Minimum 2 years' experience in international customer service
• Must have previous experience working overnight shifts
• Experience supporting international customers in a product-focused environment (BPO experience is essential)
• Strong problem-solving skills with the ability to explain processes in a user-friendly way.
• Excellent written and verbal English communication.
• Familiarity with call centre tools, CRM systems, and best practices
• Proficiency in MS Office (advantageous).
• Ability to manage time effectively, work under pressure, and meet deadlines.
• Experience working with KPIs and performance targets.
• Knowledge of relevant compliance and regulatory requirements.
• Proven ability to build relationships and contribute to customer retention strategies.

Key Responsibilities:

• Respond to customer queries via phone, email, or digital platforms.
• Provide clear, step-by-step guidance for resolving customer concerns.
• Escalate unresolved queries to the appropriate internal teams.
• Support customer satisfaction and retention through professional handling of complaints.
• Accurately log all interactions and maintain customer records in internal systems.
• Achieve performance metrics such as resolution time, satisfaction scores, and retention rates.
• Collaborate across departments to enhance the customer experience.
• Comply with internal processes, service standards, and regulatory requirements.
• Contribute ideas to enhance support processes and customer engagement

Behavioural Competencies Required:

• Strong attention to detail and accuracy.
• Ability to work well under pressure and remain calm in challenging situations.
• Reliable and accountable for personal performance and service delivery.
• Proactive problem-solver with strong analytical skills.
• Team-oriented and supportive of colleagues.
• Committed to achieving personal and team goals.
• Receptive to feedback and able to follow instructions and procedures.
• Resilient and adaptable in a fast-paced environment

Published Date: 11 September 2025

Closing Date: 30 September 2025