341 Passenger Service jobs in South Africa

We're on the lookout for an exceptionally dedicated Customer Service Agent to join our mission to responsibly provide trusted technology and entertainment solutions to sports fans across emerging markets. If you're passionate about people, solving problems, and making every interaction count — this is the role for you

About Us:

SportPesa is a growing, multi-award-winning global technology and entertainment company founded in 2014 that focuses on sports and entertainment news. Our platforms immediately update sport scores and, in certain markets, offer fully licensed, real money gaming services. We are committed to responsibly delivering our game-changing services and investing in the development of sports and local communities. We use the power of sport to unify people everywhere: connecting customers with excitement, sports clubs with funding and society with opportunities. Our drive, dedication and determination have enabled us to open our doors in Cape Town in 2018. We've built a tight-knit community of trailblazers and innovators and would love you to be a part of our quest to make every opportunity count.

The Role:

As a Customer Service Agent, you'll be the first point of contact between SportPesa and our users providing top-tier service, solving queries with speed and empathy, and ensuring our customers always feel heard and supported. In this dynamic, high-paced role, you'll work in shifts (including weekends and public holidays) as part of a collaborative support team, interacting with users via digital platforms and liaising closely with other internal departments. Your core responsibilities will include:

• Responding to customer inquiries via live chat, email, and other platforms in a professional, timely, and accurate manner.

• Troubleshooting and resolving customer issues related to account access, transactions, and game navigation.

• Escalating complex cases to Tier 2 or technical teams where appropriate, ensuring clear handovers.

• Maintaining up-to-date knowledge of our platforms, promotions, and responsible gaming policies.

• Logging and categorising tickets in our support systems accurately for analysis and follow- up.

• Upholding company values, customer care standards, and compliance at all times.

The Person:

We are looking for someone customer-obsessed, calm under pressure, and digitally sharp. You love helping people, thrive in fast-paced environments, and are energised by solving problems with a smile. You're reliable, positive, and take pride in offering outstanding service — no matter the time of day.

Essential Skills:

• Matric or equivalent (a tertiary qualification is advantageous).
• 1–2 years' experience in a customer-facing role, preferably in an online or contact centre environment.
• Excellent communication skills in English (written and verbal); additional languages are a plus.
• Strong computer literacy and ability to navigate multiple systems simultaneously.
• Problem-solving mindset, patience, and a high level of emotional intelligence.
• Ability to work flexible hours, including weekends and public holidays.

Preferred Qualifications:

• Experience in online betting, iGaming, or financial services support.
• Familiarity with tools like Connex one AI, Tableu, Egathi, facebook manager and Customer care panel.
• Knowledge of responsible gambling principles and/or AML practices.
• A passion for sports and an understanding of how customers interact with live betting or sports platforms.

ISTA Personnel Solutions South Africa is a global Business Process Outsourcing (BPO) company partnering with a U.S. client in the elderly home-based care and healthcare services sector. We are seeking a Customer Service Representative to join our after-hours team.

Working Hours

• 36 – 45 hours per week
• Shorter shifts during weekdays and longer shifts (up to 12 hours/day) over weekends
• Hours may change based on operational requirements

PLEASE NOTE

• Work Environment: This is a fully remote role.
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
• Public Holidays: You will be required to work on all South African public holidays (compensated as per BCEA).

Responsibilities

• Answer all incoming calls
• Resolve client and nurse queries within the scope of after-hours support
• Respond to queries via the texting platform in a timely manner
• Notify clients and replace caregiver callouts as necessary
• Confirm caregivers 1–2 hours before shift start
• Perform initial intake for callers potentially interested in services
• Document all scenarios on the platform and update caregiver schedules
• Assist with non-urgent admin projects as required

• Fluent in English

• Compassionate, confident, responsible, and reliable

• Customer service experience required
• Adaptable and flexible regarding work hours
• Excellent phone and computer skills
• Bonus: Staffing and/or healthcare experience

If you are not contacted within 14 working days, please consider your application unsuccessful.

Company Description

Betbus is a dynamic, multi national online sports betting and gaming platform that combines cutting-edge technology with a secure and user-friendly experience. Licensed and regulated in South Africa, we offer customers a wide range of sports markets, live gaming options, and promotional offers designed to enhance the thrill of every game.

Our mission is to deliver a responsible, transparent, and exciting betting environment where customers can enjoy competitive odds, reliable payouts, and responsive support. We invest in robust compliance measures, including strict KYC and AML processes, to ensure a safe and trusted platform.

With a passionate team, innovative features, and a customer-first approach, Betbus is redefining the way sports fans engage with betting across South Africa.

Role Description

This is a full-time on-site role for a Customer Service Intern located in Mbombela. The Customer Service Intern will be responsible for handling online customer inquiries, providing outstanding customer support. Day-to-day tasks will include addressing customer concerns promptly via Zendesk, and assisting in the resolution of any issues that arise.

Qualifications

• Computer skills
• Customer Satisfaction and Customer Experience skills
• Email Etiquette skills
• Excellent written and verbal communication skills
• Ability to work efficiently in a fast-paced environment
• High school diploma or equivalent

Job Types: Full-time, Internship

Contract length: 12 months

Pay: R5 000,00 - R9 000,00 per month

Location:

• Nelspruit, Mpumalanga (Mbombela) (Preferred)

Work Location: In person

Our Purpose.

• Do the best work of your life by enabling experiences that help people live an active life.
• To make exercise irresistible.
• To focus on giving members an irresistible experience through the application of our brilliant basics.

Your Duties and Responsibilities.

To always do your bit towards achieving our strategic business vision and do it in a way that aligns to our business values of learning, improving and inspiring while having fun and always doing the right thing.

Our Customer Service Agent role is to provide effective customer service to all internal and external customers telephonically or via written correspondence.

• Captures all data relevant to the call or service intervention efficiently and accurately.
• Adheres to all business Policies, Procedures and Processes
• Resolves all customer queries within the agreed SLA for the department.
• Liaise and coordinate with internal and external stakeholders.
• To offer a solution-based approach to all customer interactions tailored to the needs of the individual member.
• To respond to all members in the Virgin Way, always providing heartfelt service and seeking opportunities to delightfully surprise our members.
• Ensures follow-up action is completed when necessary and provides feedback to the member, ensuring the full query is resolved.
• Always communicate in a professional manner to ensure you achieve the best outcome for the business and members.
• Working cross functionally with other department leaders to ensure that the objectives of the business are being met and outcomes are being delivered.
• Dealing with member queries and complaints on all levels in a competent, efficient, and professional way, in accordance with the quality and performance standard.
• All dealings with members must be in alignment with the company culture and values.

What we need from you (our minimum requirements) …

We can't live without.

• Matric qualification or equivalent qualification
• Up to 3 years' experience within a contact centre in an agent or similar role
• Must be able to converse, read and understand English.
• Excellent communication and interpersonal skills
• Must be resilient to handle customer rejection.
• An ability to multitask, must be able to switch between multiple systems while helping customers and switch channels frequently – from the phone to email

We'd love you to have…

• Customer centric focus
• Must display empathy and the ability to build rapport
• Quality must be your key focus in delivering the result
• Must have excellent influencing skills
• Must be able to manage objection and be able to close calls
• Must be able to work independently
• Ability to follow set procedures
• The ability to be pro-active and constantly seek a better way of doing things

We'd love you to have…

• Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems

What success looks like (Key Performance Indicators (KPIs))…

• Customer Satisfaction (CSAT)
• Productivity Adherence
• Quality Assurance & Compliance
• Display of Virgin Active Values

Our upcoming 20th anniversary is a testament to our ambition for growth and energy. We value our people as much as we value our long standing relationships with our clients. Our dynamic and diversified service offering allows our staff to be part of creating intelligent solutions tailor made to our clients.

Purpose:

The incumbent is responsible to ensure that all customer queries are dealt with in an efficient manner and provides a high level of service to promote the company's products and services. The incumbent must have basic product knowledge and may be responsible for marketing the company's products and cross-selling them in an effective manner.

• Monitor client satisfaction and build relationships with current and potential clients.
• Follow up on 3rd party deliveries.
• Follow up on collections from local/regional offices.
• Problem solving on deliveries, mailing accounts with futile trip charge.
• Handling problem solving.
• Follow up on outstanding quotes.
• Monitor/update customers on special shipments.
• Know truck arrival times for all branches daily.
• Respond to all queries within thirty minutes.
• Daily reporting on any unresolved issues and written complaints received to Management.
• Forward possible leads to relevant salesperson in the respective regions as well as quotes done for non-account clients.
• Run delivery reports by customer as and when required by management.
• Assist with data and POD capturing when needed.
• Obtain daily floor check report from operations and add notes to Parcel Perfect.
• Arranging/following up with agent collections.
• Obtaining PODs from agents from their websites.
• Manage discrepancy reports and advising clients of damaged cargo.
• Handling cash sales.
• Any other ad-hoc tasks that may be required.

Skills, Qualifications & Experience

• Senior Certificate (NQF 4).
• 2 - 3 years experience in a similar role.
• Familiar with Parcel Perfect system.
• Excellent proficiency in English (read, write and speech).
• Professional and presentable.
• Telecommunication.
• Excellent ability to give attention to detail.
• Ability to work accurately at a fast pace.
• Good organising and prioritising skills.
• Ability to work in a systematic, methodical and orderly way to achieve goals consistently.
• Computer literate and able to work with Microsoft Office (Especially Excel).
• Target driven and motivated by a strong sense of urgency when supporting clients.
• Good communication skills with both internal and external clients.

PLEASE NOTE: Should you not hear from us in 2 working weeks, you may consider your application as unsuccessful. The successful candidate will receive a full job description.

Job Type: Full-time

Ability to commute/relocate:

• Boksburg, Gauteng: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service : 1 year (Required)
• Logistics : 1 year (Required)
• Parcel Perfect : 1 year (Required)

Language:

• English (Required)

License/Certification:

• Drivers License (Required)

Work Location: In person

• Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required;
• Assist customers when there are flight disruptions and/or cancellations;
• Handle and safeguard of confidential information;
• Address any complaints in a professional and timeous manner;
• Escalate any problematic issues to the Supervisor on duty;
• Provide professional Customer service at all times.
• Grade 12 or equivalent;
• Airport and ticket sales experience;
• Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required;
• Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
• Excellent understanding of delivering great customer service;
• Excellent written and verbal command of the English language including proper phone etiquette;
• Conflict resolution skills.

Personal Attributes

• Punctual;
• High degree of patience and assertiveness;
• Trustworthy, professional and reliable, including dealing with confidential information;
• Immaculate timekeeping;
• The ability to work well under pressure;
• Practice good time management;
• Customer focused and service orientated.

Application Guideline

• Email applications will not be accepted;
• Preference will be given to members of under-represented designated groups;
• Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.

FlySafair Reserves The Right

• Not to proceed with this vacancy;
• To appoint the selected candidates based on its operational requirement.

Closing Date: 11 September 2025

JOB OVERVIEW

We are looking for a passionate, empathetic, and proactive Customer Service Representative to join our UCOOK team. As a CSR, you will be the first point of contact for our customers, helping them with queries, resolving issues, and ensuring they have a seamless experience with our meal kits, market products, and services. You'll play a key role in maintaining UCOOK's reputation for excellent service while contributing to customer loyalty and retention.

ROLES & RESPONSIBILITIES

• Handle incoming calls, emails, and live chats, responding promptly and professionally to customer queries.
• Resolve customer complaints with empathy, providing practical solutions and following up to ensure resolution.
• Support customers with order management (meal kit selections, market add-ons, payments, delivery tracking).
• Keep accurate records of all interactions, process customer account changes, and log feedback for improvements.
• Maintain thorough knowledge of UCOOK's products, recipes, and services to give accurate and helpful advice.
• Build trust and sustainable relationships with customers through clear, friendly, and proactive communication.
• Assist in troubleshooting delivery or order issues by collaborating with Operations and Logistics teams.
• Collect and share customer insights to help improve menus, service design, and overall customer experience.
• Follow all communication procedures, policies, and brand tone guidelines.
• Contribute to achieving team targets for response times, resolution times, and customer satisfaction.
  
  "Go the extra mile" to delight customers, whether by recommending alternatives, assisting with meal customisation queries, or ensuring a smooth delivery experience.

KEY REQUIREMENTS

Qualifications & Experience

• Matric Certificate ( Advantage )
• 1–2 years' experience in a customer service role, preferably in e-commerce, food delivery, or hospitality.

Skills & Competencies

Must Have

• Excellent written and verbal communication skills in English.
• Strong phone and email handling skills with active listening.
• Computer literate with basic admin and CRM experience.
• Ability to multitask, prioritise, and manage time in a fast-paced environment.
• Empathy, patience, and a positive, solutions-driven attitude.
• Customer-focused mindset with adaptability to different situations.
• Ability to work independently as well as collaboratively in a team.

Advantageous

• Experience using Zendesk, Freshdesk, or other customer service platforms.
• Knowledge of the meal-kit or food delivery industry.
• Exposure to reporting dashboards (e.g., Power BI, Google Sheets)

ABOUT UCOOK

UCOOK is South Africa's leading meal-kit and online fresh food marketplace. We help households cook delicious, chef-designed meals at home while saving time and reducing food waste. Beyond meal kits, we also offer a growing range of fresh produce, pantry staples, and ready-to-eat products delivered straight to your door.

OUR CULTURE AND TEAM

• We live by our values: Be Curious, Innovate, Take Ownership, Build for Tomorrow, Nurture Trust, and Be Passionate.
• We're a close-knit, supportive team that thrives on collaboration and innovation.
• We move fast, adapt quickly, and encourage proactive problem-solving.
• We believe in creating a positive, professional, and fun environment that empowers our team to succeed.

We are looking for a dynamic and customer-focused Customer Service Agent to join our team in Johannesburg.

Key duties and responsibilities (including but not limited to):

• Process all customer transactions accurately and timeously. Manage orders from entry to finalisation.
• Manage all customer feedback requirements regarding Order Status, Back-orderReporting, and general inquiries in adherence to all policies and procedures.
• Develop positive relationships with customers and provide professional Customer Service and Support.
• Foster relationships with internal colleagues and relevant business departments.
• Use initiative and be proactive in resolving customer queries promptly.
• Promote total customer satisfaction internally and externally through providing professional services and prompt query resolution.

Requirements, skills and attributes:

• Grade 12/Matric equivalent
• Qualification in Sales – distinct advantage
• Previous experience in a customer service department and/or a call centre (distinct advantage)
• Excellent communication skills (both verbal and written)
• Excellent command of the English language
• Data capture accuracy & attention to detail
• Ability to manage customer's expectations
• Customer focused – ability to excel in the provision of service
• Energetic/shows initiative and have ability to work under pressure
• Ability to consistently deliver quality service even when under pressure
• Time management skills and self-starter
• Product application knowledge of catering equipment an advantage
• PC literate (SAP, Microsoft Office packages including outlook)
• Excellent listening skills
• Problem solving ability
• Team player

Job Purpose:

We're hiring Customer Service Agents to support international clients. In this role, you'll handle customer queries, provide product information, and ensure a seamless service experience. We're looking for individuals who are customer-oriented, tech-savvy, and flexible to work night shifts aligned with global time zones

Minimum requirements (Qualifications and Experience):

• Grade 12/Matric.
• Must have a Clear credit and criminal record
• Minimum 2 years' experience in international customer service
• Must have previous experience working overnight shifts
• Experience supporting international customers in a product-focused environment (BPO experience is essential)
• Strong problem-solving skills with the ability to explain processes in a user-friendly way.
• Excellent written and verbal English communication.
• Familiarity with call centre tools, CRM systems, and best practices
• Proficiency in MS Office (advantageous).
• Ability to manage time effectively, work under pressure, and meet deadlines.
• Experience working with KPIs and performance targets.
• Knowledge of relevant compliance and regulatory requirements.
• Proven ability to build relationships and contribute to customer retention strategies.

Key Responsibilities:

• Respond to customer queries via phone, email, or digital platforms.
• Provide clear, step-by-step guidance for resolving customer concerns.
• Escalate unresolved queries to the appropriate internal teams.
• Support customer satisfaction and retention through professional handling of complaints.
• Accurately log all interactions and maintain customer records in internal systems.
• Achieve performance metrics such as resolution time, satisfaction scores, and retention rates.
• Collaborate across departments to enhance the customer experience.
• Comply with internal processes, service standards, and regulatory requirements.
• Contribute ideas to enhance support processes and customer engagement

Behavioural Competencies Required:

• Strong attention to detail and accuracy.
• Ability to work well under pressure and remain calm in challenging situations.
• Reliable and accountable for personal performance and service delivery.
• Proactive problem-solver with strong analytical skills.
• Team-oriented and supportive of colleagues.
• Committed to achieving personal and team goals.
• Receptive to feedback and able to follow instructions and procedures.
• Resilient and adaptable in a fast-paced environment

Published Date: 11 September 2025

Closing Date: 30 September 2025