604 Partnership Management jobs in South Africa

We are seeking a proactive and client-focused Customer Service / Client Relationship Executive to join our client's dynamic team. This role is ideal for a candidate with strong communication skills and experience in customer engagement, account growth, and product support within the ICT and Office Automation industries.

The successful candidate will be responsible for nurturing client relationships after the initial sale, ensuring customer satisfaction, identifying upselling opportunities, and providing product training where required with a big focus on Microsoft 365 products. This role requires a balance of service excellence and commercial awareness, with the aim of driving long-term value within existing accounts.

Key Responsibilities

Client Relationship Management

• Build and maintain strong, trust-based relationships with clients after products and solutions have been sold.
• Conduct regular client visits to provide support, review satisfaction levels, and ensure continued service excellence.
• Act as the main point of contact for all customer queries, resolving concerns promptly and professionally.

Upselling and Account Growth

• Identify opportunities for upselling and cross-selling within existing accounts by understanding client needs and usage.
• Present additional solutions and services that add value to the client's business.
• Work with the sales team to align upselling opportunities with overall business growth strategies.

Customer Support and Training

• Provide training and demonstrations to clients on products and solutions purchased.
• Ensure clients fully understand the functionality, benefits, and best practices of the products in use.
• Monitor client usage and feedback to recommend improvements or upgrades.

Administration and Reporting

• Maintain accurate records of client interactions, visits, and service requirements in the CRM system.
• Prepare reports on client satisfaction, account activity, and upselling opportunities.
• Ensure service-level agreements (SLAs) are monitored and upheld.

Requirements

Experience

• Minimum 2 years' experience in customer service, account management, or internal sales (preferably within ICT, telecoms, or office automation).
• Proven track record of maintaining strong client relationships and identifying upselling opportunities.
• Experience in delivering product training or demonstrations advantageous.
• Proficiency in CRM systems and strong knowledge of Microsoft 365.

Skills and Competencies

• Excellent communication, presentation, and relationship-building skills.
• Customer-centric mindset with the ability to balance service with commercial goals.
• Strong problem-solving abilities and a proactive approach to client engagement.
• Organized and detail-oriented, with the ability to manage multiple client accounts.

Personal Attributes

• Professional, approachable, and service-driven.
• Self-motivated, with the ability to work independently and as part of a team.
• Goal-oriented with a passion for ensuring client satisfaction and account growth.

1.   PRINCIPAL OBJECTIVE OF POSITION

To lead and effectively manage the Client Relationship Management (CRM) team by providing strategic direction and operational strategies to ensure that Tshikululu is managing, retaining and growing client relationships successfully. This will be achieved through managing the CRM team to implement effective client management/retention strategies which will ensure that high quality services and effective social investment strategies are delivered to Tshikululu's clients.

2.   KEY PERFORMANCE AREAS, ACTIVITIES AND INDICATORS

Key Performance Areas / Outputs

Activities

1.   Client Relationship Management (CRM) Strategy and Implementation

·   Approved CRM Strategy and Implementation Plan with activities, milestones and anticipated outcomes in respect of income and the organisational strategy

·   Achievement of annual growth targets in the current client portfolio

·   Develop Tshikululu's CRM strategy and implementation plan which aligns to Tshikululu's strategy for approval annually.

·   Identify and resolve challenges that impact on the successful implementation of the CRM Strategy.

·   Manage the implementation of Tshikululu's strategic objectives which relate to client management according to the company's Balance Scorecard.

·   Track the implementation of the CRM strategy and produce reports on the progress of targets, reviewing and updating the CRM Strategy where necessary to align to the organisational strategy.

·   Provide input into the organisational strategy to identify opportunities for growth, competitor analysis and market trends.

2.   Client Relationship Management

·   A consistent client management process resulting in high client satisfaction and retention

·   Develop, implement and continue to evolve a client retention strategy/process for the CRM team.

·   Work collaboratively with the management team to plan effective resourcing per client.

·   Manage that CRMs have a deep understanding of their client's business and social investment strategic objectives by managing client engagement, strategy participation and developing and reviewing all client strategies annually.

·   Manage the allocation of CRMs across the client portfolio to ensure that each client is effectively managed.

·   Manage the end-to-end client management process by implementing processes, policies and procedures which ensure the management of the effective delivery of client SLAs.

·   Manage that SLAs are defined according to the Tshikululu procedure and standard and that the SLA's are delivered and complied with as per defined standards and deadlines.

·   Evaluate key portfolio relationships and engage with senior stakeholders and strategic clients by attending meetings, representing Tshikululu, supporting delivery of client objectives and resolving client queries and issues within SLA and as required.

·   Manage the measurement of client satisfaction across Tshikululu's client portfolio through the client satisfaction survey. Implement enhancements to client management strategies based on the insights from the client satisfaction survey.

3.   Client SI Management

·   High quality deliverables to clients through planning, strategic direction and feedback by the CRM team

·   Effective collaboration with SI team

·   Oversee the development of specific client strategies by ensuring Client Relationship Managers are facilitating and participating in strategy development meetings with relevant social investment specialists, engaging with clients on their needs, and reviewing strategies (from the SI team) that align with client needs and sector opportunities in accordance with the client's SLA.

·   Manage the implementation of the approved strategies by allocating to Client Relationship Managers, defining implementation measures and objectives, setting deadlines and tracking progress monthly.

·   Manage the CRM team to work with the monitoring and evaluation team to ensure that every client has an M&E framework implemented and that impact is reported on annually.

·   Lead the identification and resolution of challenges that impact on the ability for client strategies and deliverables to be delivered, when required.

·   Ensure that strategy successes and failures are discussed, evaluated and lessons learnt are shared to improve good practice within team. This is achieved by developing and implementing frameworks, coordinating information sharing and tracking implementation of improvements quarterly.

·   Manage the integration of Tshikululu Industry leadership and innovation into client strategies and engagements wherein the Client Relationship Managers apply good practise, source latest information and apply insights and learning from previous experience to deliver industry leading strategies on an ongoing basis.

·   Develop and maintain a deep expertise in social investment to provide value and insights to clients by attending training, engaging in industry debate and discussion, attending and participating in conferences monthly and annually.

4.   Client Management Operations

·   Effective working relationships between the CRM team and all other teams in the business

·   Standardised approach to client management which ensures consistent and excellent client delivery

·   Build a mutually beneficial and effective working relationship with the Social Impact team, Finance and Business Development teams to ensure that the Client Relationship Managers can continuously deliver high value social investment to clients.

·   Develop standardised approaches and processes to ensure effective client management including but not limited to social investment strategy, client management, knowledge sharing and financial reporting on clients.

·   Manage the review of all clients for compliance to all relevant legislation annually by creating tracking tools, managing implementation, utilisation, and reporting.

5.   Reporting

·   Timeous and accurate reporting

·   Track and report on SLA and investment delivery by collecting information, developing reports and submitting by approved deadlines.

·   Track, monitor and manage the profitability of Tshikululu's portfolio of clients.

·   Track and monitor the contribution of Tshikululu's clients to the 5-year social impact strategy.

·   Ensure that reports required from the CRM team Management are accurate, complete and compliant by evaluating the standards, checking reports against standards and addressing issues within SLA.

·   Develop and submit departmental reports within deadline.

·   Manage the drafting, reviewing and submitting of adhoc reports according to standards and by deadlines.

6.   Business Development

·   Achievement of development targets

·   Achievement of business retention targets

·   Assist the Head of Business Development in the business acquisition process by leading development of proposals, implementing costing models, conducting pitches and presentations, addressing any questions and queries, getting SLA signed (when appropriate) and following up until decision is made.

·   Identify opportunities, in conjunction with the Client Relationship Managers, to increase Tshikululu services within existing clients. This includes engaging with clients, discussing existing contracts, identifying potential opportunities and initiating discussion on providing additional Tshikululu support.

·   Identify opportunities to initiate Tshikululu's Services in new clients by engaging with existing clients and receiving referrals, initiating contact with new clients and initiating discussion on providing Tshikululu support and services.

·   Identify opportunities, build relationships and close deals to drive business development targets. Create an environment which promotes service line development which consistently and profitably meets the requirements of Tshikululu's current and future clients.

·   Lead the resolution of service issues, building resilient and mutually beneficial relationships and resolving potential customer threats in existing clients.

7.   Staff Management and Leadership

·   High-performing staff and team

·   High quality leadership

·   Live the Tshikululu values and lead according to the Tshikululu's Leadership Manifesto to deliver on the strategy.

·   Provide strategic insights from a client management perspective to develop and strengthen Tshikululu's strategy.

·   Lead, manage, monitor and support the CRM team to achieving high performance through implementing the values, behaviours and performance management system.

·   Build and maintain a high performing client management team through effective recruitment, management, career development and succession planning.

·   Build a working environment that is conducive to optimal performance and the realisation of Tshikululu's strategy.

·   Implement the Tshikululu HR strategy, policies and procedures as required.

·   Participate in the Management Committee, ensuring delivery on strategy.

3.   ROLE REQUIREMENTS

Qualifications and Experience

·   Minimum Honours in Business Administration, Social Science, Commerce or similar (Master's degree would be advantageous).

·   Minimum 8 to 10 years' experience developing and implementing operational programmes and solutions in Corporate Social Investment (CSI) and Transformation.

·   Minimum 5 years' experience in leading and managing a team.

4.   KEY INTERACTIONS / RELATIONSHIPS

Internal stakeholders

Chief Operating Officer

Client Relationship Managers

Executive Committee

Management Committee

Human Capital Management Department

Finance Department

External stakeholders

Clients

Prospective clients

Location: Johannesburg

6 months Contract role (renewable)

Customer Relationship Management Developer – Zensar Technologies

We're looking for a
talented CRM Developer
to join our team at Zensar and help us build an intelligent, scalable lead management platform. You'll design smart workflows, streamline integrations, and deliver automation that transforms how we capture, nurture, and convert leads.

Working closely with developers, analysts, and business stakeholders, you'll customize Dynamics 365 Sales & Marketing, connect systems through APIs, and bring data to life with reporting and insights. This is a chance to make a visible impact while working with the latest in the Microsoft ecosystem.

What You'll Do

• Build and enhance lead workflows in
  Dynamics 365 Sales & Marketing
  .
• Automate processes with
  Power Automate
  and the Power Platform.
• Integrate CRM with external tools and platforms.
• Drive data integrity, compliance, and BI reporting.
• Support and enable business teams through documentation and training.

What You Bring

• Hands-on experience with
  Dynamics 365 CRM
  and the
  Power Platform
  .
• Strong integration skills (REST APIs, Azure Logic Apps, KingswaySoft, etc.).
• Familiarity with JavaScript, C#, or TypeScript for CRM customizations.
• Experience in workflow automation, data migration, and Power BI.
• Excellent communication and problem-solving skills.

Why Zensar?

• Be part of a
  digital transformation journey
  .
• Shape a platform that drives
  real business impact
  .
• Work with a
  forward-thinking team
  passionate about automation, integration, and customer experience.

ABOUT PRIMAL HARVEST

Primal Harvest is a leading holistic wellness brand dedicated to empowering individuals to take charge of their health and well-being through high-quality, natural products. Primal Harvest offers a range of high-quality supplements and wellness products designed to support various health needs, including immunity, gut health, sleep, and joint care.

As a Direct-to-Consumer brand, we pride ourselves on transparency, trust, and creating a dependable wellness foundation for our customers. Primal Harvest was founded in 2018 and is a brand of Prime6 Brands GmbH and Primal Harvest LLC, with two international hubs in Miami, Florida, USA and Cologne, Germany.
Learn more at /

LOCATION:
Remote collaborating across EST & CET

ABOUT THE ROLE

We are looking for a strategic yet hands-on Director of CRM & Retention to own lifecycle marketing and customer loyalty across multiple channels. Reporting to the VP of Marketing and managing an Email Marketing Specialist, this role will be responsible for designing and optimizing CRM campaigns, enhancing the post-purchase journey, and using data-driven insights to deliver impactful segmentation and personalization. The ideal candidate brings deep expertise in CRM, customer engagement, and retention strategies, with proven success in managing tools, leading teams, and leveraging analytics to drive measurable business growth.

WHAT YOU WILL DO

Customer Marketing Strategy:
Lead the planning, development, and execution of CRM campaigns in partnership with the brand team. Manage campaigns across various channels, including email, SMS, push notifications, and in-app messaging to engage and retain customers.

Post-Purchase Consumer Experience:
Collaborate cross-functionally to design and implement a comprehensive post-purchase experience that adds value and enhances customer retention, offering more than just the core product.

Toolset Optimization for Customer Engagement:
Manage and optimize customer engagement tools (e.g., ESP, Referral, Subscription) to drive meaningful customer interactions and results. Ensure the toolset remains competitive and aligned with business goals.

Segmentation Strategy Development and Implementation:
Develop and implement a thoughtful segmentation strategy by identifying key data points and deepening the understanding of customer behavior. Integrate segmentation into CRM efforts to enhance personalization and targeted engagement.

Testing & Analysis for Continuous Improvement:
Conduct tests and analyze the performance of CRM campaigns to continuously optimize tactics. Use data-driven insights to inform strategic decisions and improve the effectiveness of all CRM initiatives.

Own the performance and operational success of CRM channels
by managing their execution, optimization, scalability, testing, and reporting, ensuring they provide a strong foundation for marketing efforts while driving retention, CLV, and business growth.

Develop and implement tactical CRM initiatives
to enhance customer experience across key touchpoints—including email, SMS, Subscription, and e-commerce interactions—focusing on converting prospects, engaging non-subscribers, and retaining subscribers, with an emphasis on channel performance over content or creative direction.

Leverage customer data and insights
to identify opportunities for segmentation, personalization, and targeted interventions, enabling marketing teams to create impactful strategies while maintaining responsibility for channel infrastructure, operational testing, and execution.

Own and optimize the CRM tech stack, touchpoints, and e-commerce customer interactions
by managing relationships with tech partners, leading the discovery and implementation of new tools, and ensuring seamless lifecycle marketing capabilities, retention tools, and operational scalability.

Monitor, analyze, and report on CRM performance metrics,
including testing results, to refine channel operations, uncover actionable opportunities, and improve acquisition, retention, and overall performance from a business perspective.

WHAT YOU BRING

• 7+ years of experience in CRM, retention marketing, or customer lifecycle management within a DTC (Direct-to-Consumer) brand
• Proven track record in multi-channel CRM execution (email, SMS, subscription touchpoints)
• Strong technical acumen with ESPs, cohort building, and data-driven customer segmentation
• Proficiency in Klaviyo and experience with Shopify-based brands
• Excellent analytical skills, with a data-driven approach to testing and optimizing customer retention strategies
• Experience in fast-moving CPG preferred
• Hands-on operator mindset: thrives in a fast-paced, scrappy environment
• Strong collaboration and communication skills across cross-functional, international teams

*Job Classification
Requisition: *

Title:
Relationship Manager: Debtor Management

Location:
Roodepoort

Closing Date:
10 October 2025

Job Family
Sales And Services

Career Stream
Client Service

Leadership Pipeline
Manager of Self

FAIS Affected
Job Purpose
To sell, service and manage the Nedbank Debtor Management (NDM) Portfolio in line with Nedbank's Relationship Banking Channel strategy and agreed targets. The debtor management suite of products would include Invoice Discounting, Factoring, Cash Solutions/Single Invoice Discounting, Export Factoring and Trade Finance.

*Job Responsibilities *

• Grow the Nedbank Debtor Management book in line with budgets by building and maintaining client relationships
• Source new business by presenting Nedbank Debtor Management product opportunities to clients. (Invoice Discounting; Factoring; Cash Solutions/Single invoice discounting; Export Factoring and Trade Finance)
• Provide product expertise by delivering Nedbank Debtor Management solutions in line with Relationship Banking Channel strategy and budget
• Build and maintain client relationships through the undertaking of independent and dual visits with bankers based on client needs and related situations
• Build relationships with internal/external stakeholders by contributing to structured information sharing meetings
• Identify opportunities by collaborating with Relationship Banking Channel according to strategy
• Manage and monitor onboarding of new clients
• Monitor portfolios in line with credit limits and associated Management Information Systems to ensure that client expectations are met
• Ensure client expectations are met by liaising with regional and product teams. Monitor/manage outputs as per service level agreements to internal and external stakeholders
• Collaboration with operations/audit within Debtor Management
• Address operational and system challenges by managing client relationships and involving internal stakeholders to find solutions and resolve challenges
• Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned
• Identify training courses and career progression for self through input and feedback from management
• Ensure all personal development plan activities are completed within specified timeframe
• Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.)
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy)
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Minimum Experience Level

• Minimum 5 years relevant job related experience.
• Banking experience preferable and high level liaison essential
• Sales / Relationship management experience essential

*Technical / Professional Knowledge *

• Business administration and management
• Business terms and definitions
• Change management
• Financial Accounting Principles
• Governance, Risk and Controls
• Principles of project management
• Relevant Nedbank product knowledge
• Relevant regulatory knowledge
• Talent management
• Management information and reporting principles, tools and mechanisms

Behavioural Competencies

• Building Partnerships
• Earning Trust
• Communication
• Customer Focus
• Business Acumen
• Planning and Organizing

Please contact the Nedbank Recruiting Team

Purpose of the Role

The Business Development & Engagement Manager is responsible for identifying, developing, and managing new business opportunities while building strong client relationships in a call center environment. The role focuses on sales growth, stakeholder engagement, and strategic partnerships, ensuring revenue targets are met while enhancing the call center's reputation and market presence.

Key Responsibilities

• Drive new business development by identifying and pursuing sales opportunities in line with company growth objectives.
• Build, manage, and maintain strong relationships with corporate clients, stakeholders, and decision-makers.
• Develop and implement engagement initiatives that promote the call center's services and strengthen client partnerships.
• Collaborate with Operations, Training, HR, and Marketing teams to ensure successful execution of sales and engagement strategies.
• Conduct client meetings, presentations, and contract negotiations to secure new business and strengthen existing accounts.
• Monitor call center sales performance, analyzing pipeline conversion rates, campaign effectiveness, and revenue trends.
• Report regularly to senior management and Exco on business development progress, engagement initiatives, and key development areas.
• Represent the call center at industry events, networking forums, and corporate engagements to enhance brand visibility.
• Identify opportunities for process improvements, partnerships, and value-added services to grow client satisfaction and retention.

Qualifications and Experience

• Bachelor's degree in Business, Marketing, Sales, or related field (preferred).
• 2–5 years' experience in sales, business development, or account management, ideally within a call center/BPO environment.
• Proven track record of achieving and exceeding revenue targets.
• Strong experience in stakeholder engagement and corporate relationship management.
• Knowledge of call center sales processes, lead generation, and client onboarding.
• Excellent communication, presentation, and negotiation skills.

Skills and Competencies

• Sales and business development expertise.
• Strong stakeholder and client relationship management.
• Strategic thinking and execution.
• Call center sales process knowledge.
• Negotiation and closing skills.
• Data-driven decision-making and reporting.
• Cross-functional collaboration.
• Excellent organizational and time management skills.

We are committed to providing equal opportunities to all applicants from diverse backgrounds. Please note only candidates meeting the specified criteria will be considered.

Thank you for choosing us as your employer of choice. Please note that only suitably qualified candidates will be considered. If you do not hear from us within 14 working days, please regard your application as unsuccessful. We wish you well in your future endeavors.

About our client:
With a focus on Africa, China, the UK and the US, this global investment firm offers you an opportunity to be involved with a unique approach to responsible investing whilst driving performance and innovation. This client is guided by a philosophy of investing with care and seeks out top achievers who are looking to redefine and shape the future of the investment industry. Our client holds a firm belief that their work goes beyond financial gains and numbers, recognising the impact of their actions on the lives and futures of those they serve. With a specialised focus on emerging markets and a passion for Africa and China, our client offers independent advice, analysis, and reporting services to a diverse range of asset owners, investment managers, hedge funds, private equity firms, service providers, and brokers.

What you will be doing:

• Support the acquisition of new clients by preparing pitches, managing RFPs, and drafting proposals. Build and maintain strong relationships with existing clients and key stakeholders (e.g., Trustees, Asset Managers).
• Develop business strategies, manage projects, and implement a practice development framework to identify new business opportunities and contribute to business growth.
• Coordinate client onboarding and act as a liaison between senior analysts and clients to ensure a smooth transition.
• Ensure all marketing materials, presentations, and client communications are professional, accurate, and of high quality.
• Perform regular industry and competitor analysis to maintain a comprehensive understanding of the market.
• Prepare and compile due diligence documents, contracts, and pricing, ensuring all business development activities adhere to the practice development framework.
• Manage and maintain the Analytics BD content in Content Chooser, including the directories, and research topical subjects for thought leadership events.
• Assist with administrative duties, including the compilation, printing, and delivery of sales and marketing materials.

What our client is looking for:

• A relevant degree would be beneficial (Finance, Mathematics, Statistics, etc.)
• A minimum of 2 - 4 years of relevant experience, with excellent English writing and editing skills.
• Proficient in Microsoft applications, including Teams, Word, Excel, PowerPoint, SharePoint, and Dynamics Sales.
• Skilled in internet research and data mining of industry-related sources.
• Highly organized, a strong team player, and possesses good attention to detail.
• Strong project management and prioritization skills.

Job ID:

• J

For a more comprehensive list of opportunities that we have on offer, do visit our website -

Requirements

Investment, emerging markets, client acquisition, relationship management, business development, financial services.

Job Summary

We are seeking a dynamic and results-driven Business Development Manager to join our team. This role is pivotal in driving growth through strategic sales initiatives, account management, and the development of new business opportunities. The ideal candidate will possess a strong background in B2B sales, technology sales, and account management, with a proven track record of achieving sales targets and fostering client relationships.

Responsibilities

• Develop and implement strategic business development plans to achieve company objectives.
• Identify and pursue new business opportunities through lead generation, cold calling, and networking.
• Manage existing client accounts while seeking opportunities for upselling and cross-selling.
• Conduct product demonstrations and presentations to potential clients, showcasing the value of our offerings.
• Utilize CRM software such as Salesforce to track leads, manage customer interactions, and analyze sales data.
• Collaborate with marketing teams to create effective campaigns that drive sales growth.
• Negotiate contracts and close deals while ensuring customer satisfaction throughout the sales process.
• Analyze market trends and competitor activities to identify new opportunities for business growth.
• Provide exceptional customer service to maintain long-term relationships with clients.

Experience

• Proven experience in outside sales, inside sales, or direct sales roles with a focus on B2B environments.
• Strong background in territory management and technical sales within the technology sector is preferred.
• Demonstrated success in account management, lead generation, and negotiation skills.
• Familiarity with CRM software and tools for managing customer relationships effectively.
• Excellent analytical skills with the ability to interpret data to inform business decisions.
• Strong communication skills with a focus on customer service excellence.
• Experience in retail sales or sales management is a plus. Join us as we expand our reach in the market and make an impact through innovative solutions. If you are passionate about driving business success and have the skills we seek, we encourage you to apply.

Job Type: Full-time

Pay: R4 000,00 - R8 000,00 per month

Work Location: Hybrid remote in Bramley, Gauteng 2090

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

As Business Development Analyst you will be part of a multi-disciplinary team responsible for searching, identifying, structuring, developing, and monitoring partnerships, alliances with players of the payment ecosystem of the South Africa region.

The role also includes:

• Provide support to the South Africa Head of Cluster to develop and maintain the relationship between Visa and its partners/members
• Contribute to the development, production and implementation of initiatives outlined in Countries plans
• Build and update on a monthly basis a complete Business Intelligence tool gathering all information with regards to Macro Economics data, Issuing & Acquiring activities of Visa clients / Market but also competition
• Work on member queries and issues, and provide timely and efficient solution
• Ensure Members compliance to service levels, integrity of service records and efficient resolution of complaints
• Identify key opportunities within market, size/provide analysis, and business case to address
• Central communication point for all clients in Market
• Extract, Provide and Supervise periodical financial & business reports (Weekly/Monthly or quarterly) as agreed with the Head of Cluster.
• Markets sales visits if needed (Across the cluster)
• On Demand update and MVP plans for clients
• Liaise with relevant Visa Departments to share member priorities & ensure business outcomes are met
• Co-ordinate with other Visa departments to successfully implement the country plans.
• Work closely with other Visa functional teams and have a good understanding of Visa solutions
• Complete ad hoc project/research and presentation work and other relevant initiatives as requested by the management
• Contribute to development, production and implementation of initiatives outlined in Country plans
• Provide if needed support to the different business development managers and above in processing the administrative part of different business-related topics (Licensing, Account receivable, etc…)
• Follow up on Execution plans to ensure an efficient Time To Market
• Manage internal Sales MIS reporting processes and requirements such as MS Dynamics, Bi-weekly Pipeline reports, ad-hoc client performance reports used by Management to run the sales team effectively

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications

• Experience in the Banking / Financial Services sector, card payment experience preferable

• Knowledge of Mobile Financial Services

• Superior powerpoint and skills

• Skills in marketing is a plus

• Knowledge of the regional regulations is a plus

• Negotiation skills leading to timely and acceptable resolutions

• Client relationship and management skills

• Leadership skills

• Very comfortable with numbers and a strong ability to do analysis

• Solid interpersonal skills and working with cross functional teams

• Exceptional verbal and written communication skills - Development and preparation of executive level briefs

• Self-directed and motivated

• Able to work with little management oversight

• Well-structured and organized person

• Execution & result driven person

• Strategic management and creative thinking

• Analytical in thought processes

• Required sales and industry experience

• Knowledge and understanding of banking operations and/ or payment schemes

• Being very comfortable with numbers, financial analysis, Excel, PowerPoint, and other Microsoft Office tools will be required

Basic Qualifications

• Bachelors in Business/ Finance / IT or related field

• Bilingual: English & French

Preferred Qualifications

• 3-5 years of experience

• Business experience including sales, Finance and/or relationship management

• Willingness to learn and execute effectives sales strategies for new payment solutions and services

• Card Issuing/Acquiring experience is beneficial. Exposure to servicing Financial Institution/MNOs in these areas is a plus

• Availability to travel

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.